Eataly Sherway Gardens in Etobicoke

25 The West Mall, Etobicoke, ON M9C 1B8, Canada

★★★★☆
(2448 reviews)
Categories: Italian restaurant

About

Eataly is more than a supermarket with restaurants. It has an energetic marketplace, restaurants and a cooking school where there are many opportunities to taste and take home the the highest quality Italian and local products at a fair price.

Website
eataly.ca
Address
25 The West Mall, Etobicoke, ON M9C 1B8, Canada
Plus Code
JC6V+PW Etobicoke, Ontario, Canada
Time Zone
America/Toronto

Business Hours

Monday
9 AM–10 PM
Tuesday
9 AM–10 PM
Wednesday
9 AM–10 PM
Thursday
9 AM–10 PM
Friday
9 AM–11 PM
Saturday
9 AM–11 PM
Sunday
9 AM–10 PM

Services

Service options
No-contact delivery Delivery On-site services Takeaway Dine-in
Accessibility
Wheelchair-accessible car park Wheelchair-accessible entrance Wheelchair-accessible seating Wheelchair-accessible toilet
Offerings
Alcohol Beer Cocktails Coffee Private dining room Small plates Spirits Vegetarian options Wine
Dining options
Breakfast Brunch Lunch Dinner Catering Counter service Dessert Seating
Amenities
Bar on site Gender-neutral toilets Toilets Wi-Fi Wi-Fi
Atmosphere
Casual Cosy Upmarket
Crowd
Groups
Planning
Accepts reservations
Payments
Credit cards Debit cards NFC mobile payments Credit cards
Children
High chairs Kids' menu
Parking
Free multi-storey car park Free of charge street parking Free parking lot Parking

Photos

Reviews

4.2
★★★★☆
2448 reviews

Most Mentioned

grocery store (50) pastries (37) mall (35) market (27) GTA (13) panettone (10) seafood linguine (8) cheese wheel (7) beet salad (7) the holiday (5)
5 stars
1569
4 stars
337
3 stars
206
2 stars
150
1 stars
186
★★★★★
December 18, 2024

This was my first experience at Eataly. Our waitress Yeva was such a sweetheart. She was super nice and very professional. She made the whole experience even better. Food was great.

★★★★
December 15, 2024

Starting off strong - the atmosphere is pleasant. Aromas and vignette when walking through the market to reach the Ristorante is nice and sets the mood. The interior design is surprisingly Scandinavian in that it’s bright and light, high ceilings, blond woods. Very comfortable space between tables. Lasagna was tasty - $27 for a piece that size was to be expected but still a bit shocking. Now for the not so strong bits… Bruschetta was a waste of time and money. Fairly tasteless and odd texture of overly whipped ricotta. Mozzarella stick/arancini appetizer fusion was okay. Not likely to order again but tasted fine. Both of my dining companions ordered the short ribs and for the $45 price tag the portion size was quite minuscule. What’s most astonishing was that the side order could not be substituted. Flat out NO. All sides are the same $11 price, I fail to understand why it would make a difference. This would be the deciding factor in me not returning to dine at Eataly. But I probably will. At least one more time. Polenta was bland. Fried potatoes were prepared well. Would have appreciated being able to substitute these. Silly. End note: Tiramisu while never to my personal taste, the little lava cake like show where the icing is released and oozes down the side of the dessert was a nice touch.

★★★★★
December 14, 2024

Thanks Konstantin!! We sat at the bar for a quick drink for a break while Xmas shopping. He was personable, speedy, and even offered suggestions on the menu. He suggested the Spritz Rosa for a cocktail that isn’t too sweet. Great suggestion. Great service. Will be back. Thanks Konstantin!!!!

★★★★
November 2, 2024

We went to La Pizza which is a little sectioned off restaurant not part of the La Pizza & La Pasta area. It has a smaller menu but still lots of good things! I had the pesto pasta it was great! The only con is that while it is a sectioned off area and a real sit down restaurant it is almost in the pathway of the shoppers so it can be cramped - people cut through the restaurant to get around crowds.

★★★★
October 13, 2024

Our second time trying Eataly at this spot, and while the ambiance is great, the food was… well, a bit mediocre. Calamari, typically a no-fail deep-fried favorite, somehow turned out just average. The beef bolognese and seafood linguine were decent, but nothing standout. Next time, we might just shop for ingredients at their marketplace instead of dining in.

★★★
September 25, 2024

I am reviewing the restaurant and as much as I wanted to give it a 4 star rating, I couldn't. I loved the NY EATALY experience but this one at Sherway was nothing like it. Maybe because it was a Monday night but the atmosphere was meh. Nothing to rant and rave about about. The server was pleasant but must have said "just a minute" at least 8 times, and that's after he got to the table....then walked away again. Restaurant is pricey and chairs are uncomfortable. The appetizers were good but portions were smaller than expected. Lasagna was recommended by the server and it was alright, but nothing amazing especially since it arrived cold. The apps we shared were good, mozzarella balls and burrata were good. The sausage and rapini wrapped in bread came in an old tin- that was cool. It tasted superb it was just missing the sausage- I mean it was there but barely. See photos. The chicken milanese was great- good portions but the side on that dish was literally a few slices of butter lettuce that looked like it was more for decoration than for eating a side. Chicken was tender but looked like it had been fried an extra 4xs in the fryer. Papardelle with funghi were homemade but a little bland. Desserts on the menu weren't the best options so we bought pastries from the bakery- the cream puff is the best one. Overall, it was ok but I wouldn't go back anytime soon.

★★★
August 7, 2024

I am reviewing the restaurant and i am going to be honest. This place is great no doubt and specially the ingredients they use are super fresh but the food is just okay. Not bad but just OK. They can do better. Service on the other hand is superb no complaints. This is a place you go to close deals or have a nice dinner with someone. Prices are a little on the higher side I guess it’s just the ingredients itself are different i get it but the kitchen needs to step up. Food is bland. I would not visit the restaurant again but definitely the store has nice things to buy and the gelato is delicious. Thanks

★★★★★
July 18, 2024

Wow! A gem! Loved the ambience and the food ! So amazing. Eataly in Etobicoke offers an exceptional culinary experience with its authentic Italian cuisine, fresh ingredients, and vibrant atmosphere. The diverse selection of dishes and impeccable service make it a standout dining destination. From handmade pasta to delectable desserts, every bite is a delight. Highly recommend for food enthusiasts!

★★★
December 22, 2024

Went for the kids eat free offer. Food was OK but had great service from Catherine. Kid-friendliness: Nice for kids

★★★★★
Local Guide
December 22, 2024

I took a bite of this delicious cake thing or whatever it is, and I loved it! So rich and delicious! I devoured it in front of the whole sitting area and embarrassed myself, but hey... who cares! I also really appreciate the little sweet quote on the bottom of the box. Family friendly, peaceful atmosphere and super cool vibe. I highly recommend visiting here. You will definitely see me again soon enough!

★★★★★
December 22, 2024

Rachelle was courteous, attentive, friendly and prompt. She provided amazing service and made this a great experience. And the food was delish of course!

★★★★★
December 22, 2024

Wow! We were impressed! As soon as we sat at the bar an energetic young man approached obviously eager to serve! He came from the floor, not behind the bar, and by the way he greeted us I thought he was a manager or running the place and we both felt very looked after - he made us feel special - so intent on serving us ! Turns out he was the bartender Tyler H! We gave him our cocktail order and off he went with a stride like he was on top of the world! It was contagious! Torch in hand, he made us a pair of delicious smoked drinks and took our food order which came with wonderful recommendations- the food was delicious!! As he promised! The place was very busy - jammed - but he was able to make the time for us with just enough banter! Smiles all around! My wife Sherry and I will return - and we ll be asking for Tyler H! That man needs to be running the show! Parking: The mall was jammed so parking took a few minutes but it was free and close enough to the doors to Eataly! All good!

★★★★★
December 22, 2024

Yeua was amazing!

★★★★★
December 22, 2024

Eatley s pizza is unbeatable and always worth coming back for. Today s service was fast and excellent, with Konstantin as a standout waiter. Can t wait for my next visit!

★★★★★
Local Guide
December 22, 2024

Amazing selection of sweet and savory food

★★★★
Local Guide
December 22, 2024

Busy place. Service can t catchup with the food and you might have a long gap in between the meals. Still worth to wait the pizza. Desserts are great !

★★★★★
December 21, 2024

Kelvis was polite and very helpful. Great food and great experience.

★★★
Local Guide
December 21, 2024

There was quite the confusion around where to stand in line to order from the coffee and pastry bar. Also not a lot of seating available inside early to enjoy quick service food and bev.

★★★
Local Guide
December 21, 2024

Shrinkflation in full effect! My wife and I ordered a pasta and pizza and they were very expensive. We figured no problem if we re getting a plate full of pasta. But when I get my plate, there was barely any pasta on it. I was finished in five minutes and still hungry. We waited another 30 minutes for my wife s pizza after I was already finished my pasta. Service was very slow considering the restaurant is almost empty. Shrinkflation is alive and well at Eataly. There are much better value Italian restaurants in the area I would go to next time.

★★★★★
December 21, 2024

Klevis did a great job assisting us, both as a server and throughout the market

★★★★★
December 21, 2024

Konstantin - great service

★★★★★
December 21, 2024

Rochelle was great Vegetarian options: Had the vegan pasta and focaccia. Was delicious Food : 5/5 |

★★
Local Guide
December 21, 2024

For a mall location, Eataly had a nice, large and well laid out seating area for a group holiday lunch. The food, however, very disappointing. The spinach ricotta ravioli was quite bland, even after finally tracking down our waiter five minutes later to ask for ground pepper and cheese. Others in the group with different dishes expressed similar thoughts about the lack of quality for price. Quite disappointing, will not return.

★★★★★
December 21, 2024

Konstantin at the bar was great!

★★★★
December 21, 2024

Marsa Valentina was awesome

★★★★
Local Guide
December 21, 2024

Food was pretty good. Service was ok, but they were so busy that they were over capacity. For dessert, dont order the panettone or pana cotta as the staff cant differentiate between the two verbally. In general, Eataly is OVERRATED but decent. Steak was very good, cacio pepe spaghetti was good. Food

★★★★★
December 20, 2024

I had the pleasure of being served by Klevis during my recent visit to Eataly Sherway Gardens. He truly made the experience memorable. From the moment we sat down, he was attentive and greeted us with a warm smile, making us feel welcome. His knowledge of the menu was impressive, offering helpful recommendations and ensuring our preferences were met. Throughout the meal, he checked in at just the right times, maintaining a perfect balance of attentiveness without being overbearing. Overall, his friendly and professional service elevated the dining experience, and I look forward to returning.

★★★★★
December 20, 2024

Great recommendations from Yeva who provided great service. Need to try the Norgina pizza

★★★★★
December 19, 2024

Great place to visit

★★★★★
December 19, 2024

Konstantin was amazing, funny, and personable. Thank you!!!

★★★★★
December 19, 2024

Excellent service from Yeua.

★★★★
Local Guide
December 19, 2024

Great service from Yeva. Great atmosphere.

★★★★★
December 19, 2024

I have eaten at many Eatalys and this location was the most spacious and felt like a standalone restaurant with the convenience of the groceries right nearby. The service was fantastic and the food as always was great! Konstantine was my server and took great care of me!

★★★★★
December 19, 2024

Maria Valentina was our waitress today, she gave us an amazing customer service. The food was pretty tasty . Everything just perfect.

★★★★
Local Guide
December 19, 2024

$20 unfilling basic spaghetti. Tasted okay. Wish I tried the pizza. Vegetarian options: They exist Food : 4/5 |

★★★★★
December 18, 2024

Lunch was great value and good food and service was awesome - thanks to Konstantin and his team. Parking: .

★★★★★
December 18, 2024

Konstantin was amazing! Great service at the bar. Would definitely come back!

★★★★★
December 18, 2024

Sat at the bar and Konstantin was great!! Love the food and drinks here! Get him to make you his espresso martini.

★★★★★
December 18, 2024

Service was excellent! Thank you, Konstantin!

★★★★★
Local Guide
December 18, 2024

Perfect food and amazing service from Konstantin at Eataly.

★★★★
December 18, 2024

Rochelle is fantastic. Really enjoyed our time here. Thanks Rochelle!

★★★★★
December 18, 2024

Rochelle was an amazing server !

★★★★★
December 17, 2024

We had a great time here, the food is good, special thanks to Konstantin, who served our table with extraordinary hospitality. We ordered the wrong dish but he was so patient and professional to help us exchange the dish. Will definitely come back again. Food

★★★★
December 17, 2024

Delicious food, great service and a fun place to eat. Klevis was a gem!

★★★★
December 17, 2024

Klevis was great! Dietary restrictions: Gluten Food : 5/5 |

★★★★★
December 17, 2024

Best lunch I ve had in a long time And my server klevis was amazing Food

★★★★★
December 17, 2024

Klevis was an amazing server. He was on the ball.

★★★★★
December 17, 2024

Konstantin was a great waiter! Excellent service, will come back

★★★★★
December 17, 2024

Klevis was exceptional server really cared for our table and made sure everything was great couldnt have had a better server.

★★★★★
December 17, 2024

Thanks Konstantin for your great service!!

★★★★★
December 16, 2024

I really just want to give a 5 star review to Luca! He was our server at the casual restaurant. Hes only been there a week and youd think hed been there for years! He was absolutely awesome! Not only did he know the best dishes to order, but he was attentive and gave us fabulous service, even though it was extremely busy. A young lad from Milan who fit in perfectly!

December 16, 2024

Sorry but the food is so bad 4 of us went to eat here and we could not eat the pasta was so bad no taste we just paid $270.00 I don t know how they are open with such bad food my God if you are thinking of eating here DON T just stay home and make yourself a peanut butter sandwich it will taste better

★★★★★
Local Guide
December 16, 2024

We has the pleasure of dealing with Tyler at the bar area and wow what a guy he is. Tyler did his best to take care of us and served us the best customer experience ever. Thank you tyler and keep it up

★★★★★
December 16, 2024

Klevis was amazing! Vegetarian options: Great! Food : 5/5 |

★★★★
December 16, 2024

Great food! Fantastic server!

December 16, 2024

I had a very disappointing experience at Eataly Sherway Gardens. From the moment we walked in, the host was incredibly rude and dismissive, which set a negative tone for the entire visit. The food was far from the quality you d expect, especially given the high prices. It was bland, poorly presented, and didn t live up to the hype. To make matters worse, the portions were small, leaving us feeling both unsatisfied and ripped off. For the price, I expected a memorable dining experience, but instead, it was one I d rather forget. Save your money and go somewhere else where the staff is polite, and the food is actually worth paying for. Not recommended.

★★★★★
Local Guide
December 16, 2024

Great place to have a tasty pizza Slice and get some high quality treats

★★★★
Local Guide
December 16, 2024

Their dining area is a bit tight, if it s busy you don t really have much room to walk around or browse. They have food, pastries, groceries.. lots of items! I got the pistachio cannoli, it was huge and absolutely delicious. Staff are more than happy to help you. They are a bit more expensive than other places.

★★★★★
Local Guide
December 16, 2024

Amazing food, Konstantin was great - explained the options well. Vegetarian options: Pizza Food : 5/5 |

★★★★★
December 16, 2024

Beautiful day out off my friend with excellent service by Yeva. Eataly provided stunning ambience and respite from the busy mall. I forgot I was in Etobicoke. We will be back.

★★★★★
December 16, 2024

Great food and amazing people

★★★★★
December 16, 2024

Konstantin very nice, helpful with menu and quick for service. Thank you

★★★★★
Local Guide
December 16, 2024

The food is just amazing. Just like straight from Italy. So Rick and delicious. We also had amazing recommendations from Konstantinos. He suggested the best drinks, antipasto and pasta Vegetarian options: Aranciata lurisia Fettuccini Bruschetta

★★★★★
December 16, 2024

Went for a quick dinner. Food was delicious. Konstantin, our waiter, was knowledgeable, quick and always had a smile. Enjoyed our experience.

★★★★★
December 16, 2024

We had a very nice experience with great food and service, our waitress Maria V was very attentive and patient, she answered our questions and gave us great recommendations

★★★★★
December 16, 2024

Went in to order the Lasagne Emiliane and was served by a wonderful waitress, Alketa. She made the funnest jokes, had the biggest smile on her face, and always topped up our water. it was a great pleasure

Local Guide
December 16, 2024

I went there yesterday for dinner. I must say there is nothing I liked about this place. The service is very slow, we ordered pastas and it felt like it took forever for the food to be served and when the pasta did come both mine and my friend s pasta were not cooked properly. It was very hard to chew and after asking our server weather it s suppose to be like that she offered it to be taken back and said the chef said it was harder that it was suppose to be and they will make a new one(which to me was very frustrating to hear after waiting for so long)I was super hungry and not that the quantity was a lot I had already started hogging on the food and didn t want to wait for another 20min for the new pasta to be brought back. But this whole experience was just very frustrating as my appetite was gone with this whole situation and eating forcefully eating that pasta which that made my mouth hurt. Also who keeps the cutlery open on the table that has visible food spots and is dirty. I would never visit this place and neither would recommend to any friends.

★★★★★
Local Guide
December 16, 2024

Maria V. was very friendly and super helpful for my folks...who may have had some challenges navigating the Italian terms on the menu ; )

★★★★★
December 16, 2024

Great service Maria V . was helpful and caring for our kids she was super patient and very knowledgeable

★★★★
December 16, 2024

Kelvis and Sdam the manager were great Kid-friendliness: Accommodating to kids Food : 4/5 |

★★★★★
December 16, 2024

Klevis was awesome, food was great. Tiramisu was the best I ve had in a really long time!

★★★★★
December 16, 2024

Great service from Klevis! Very attentive and personable. Had a lovely time.

★★★★★
December 16, 2024

Great service and food

★★★★★
December 16, 2024

Ask for Consuelo! This place was phenomenal. Consuelo was our waitress and took excellent care of us, even provided excellent recommendations and went into further details describing the meals that are prepared here! This was my first time, and I can absolutely say I ll be back again. From the fresh foods to the excellent ambience, I would absolutely recommend this place for a nice dinner and a cozy atmosphere!

★★
Local Guide
December 16, 2024

Our first time and I have to say we had much higher expectations. Our reservations were for 830p but we got there a little earlier, had a little wait which wasn t bad because we were able to grab a drink. The food was ok. Maybe it was what we ordered but that s not an excuse. I had the Baccala which was very bland no flavour whatsoever. One my friends had the streak and potatoes which was overdone. The branzino and seafood linguine were both good. The bread they brought out was cold. The presentation was very nice. All of this I would have looked over and to be honest I ve been to plenty of restaurants where the food was subpar however the service is what makes or breaks the experience. Our server made this the most unpleasant experience. He didn t crack a smile, made no effort to give us any recommendations even when we asked he simply brushed us off and said he hadn t tried anything. He was rude and unapproachable. Maybe he was having a bad day and if that was the case he should not have been serving. It s a special time of year when people meet up amongst busy schedules the last thing any of us wanted was to have a negative experience. There was a young lady who did change the mood for us just as we decided to pay the bill and leave. Consuela (sorry for the misspelling) she was absolutely lovely and managed to salvage some of the experience for us. I would give her all the stars however the other server ruined it for us. Needless to say we will never be going back to this location but maybe we ll try a different one.

★★★★★
December 16, 2024

Had a wonderful after shopping experience at the bar at Eataly Sherway. Had a few appetizers and wine - the olives with rustic bread and suppli were my favourite. Maria provided great service and was very knowledgeable about the menu items helping us with recommendations. Well be back!

★★★★★
Local Guide
December 16, 2024

Great food and service, even when busy. Had spinach ravioli and diavola pizza. Konstantin took great care of us at the bar. Best tiramisu you ll ever have.

★★★★★
December 16, 2024

Klevis was great. Food, wine and service all top notch

★★★★★
Local Guide
December 16, 2024

Nice to have this option here at Sherway. Pasta was top notch - I would not describe it better than other strong Italian food options in the GTA. Prices on par with other good pasta places. The service adapted to what we wanted the experience to be. Specifically we were there to eat before doing a night of shopping. Our server could read this about us and didnt try to extend things which we appreciated. Im not sure I would return there just to eat but its a top option if in the area.

★★★★
December 16, 2024

I had a nice dinner with my beautiful girlfriend at Eataly tonight. Konstantin was our server/bartender and did a fantastic job.

★★★★★
December 16, 2024

Konstantin provided great service, and the food was delicious Dietary restrictions: They have a vegan pasta and their focaccia breads are all vegan and delicious Food : 5/5 |

★★★★★
December 16, 2024

Konstantin was the best!! On point with service and food suggestions!! The food was great and wine Dietary restrictions: Good vegan options

★★★★★
Local Guide
December 16, 2024

The coffee is good, though pricier than other places. Lots of pastry options, which are delicious i really like their cannolis and cafe crema The staff are friendly enough. There are a few seats inside and lots just outside in the mall

★★★★★
Local Guide
December 16, 2024

Konstantin is a great person and bartender, it was a pleasure to spend time in this establishment, he was very kind and pleasant. Thank you Eataly for your quality of work

★★★★★
December 16, 2024

Great experience! Konstantin was amazing! Helped with cocktails and food. Highly recommend! Will be back

★★★★★
December 16, 2024

We were sat in the most awesome corner booth. And had the best time. Rochelle who was our server that evening as absolutely great and as a non-drinker, I appreciated that my water glass was refilled many times! The food was absolutely spot on, I ordered the seafood linguine and my bestie ordered the tagliatelle bolognese. Plus the beet salad. Everything was so delicious and cooked al dente! Vegetarian options: Lots of veggie options. They are very willing to accommodate Dietary restrictions: Lactose intolerant Allergy to lobster and crab Parking: Lots of good parking underground by sportchek

★★★★★
December 16, 2024

Lovely stop after shopping all day. Great service at the bar, and delish snacks. The hanks Konstantine Tolga, and staff

★★★★★
December 16, 2024

Came for wine & Yeva was fantastic!

★★★★★
December 16, 2024

Had a great experience at this location :) wait was a little long but they did their best to squeeze us into an open spot. Our server Klevis was great

★★★★★
December 16, 2024

Auguri, Authentic experience. Fantastic atmosphere. Delectable quality...We will most certainly return, and do hope we enjoy the pleasure of being served by Konstantin Sincerely, Rose and Tito-Dante Dietary restrictions: Accommodating Parking: Appreciated

★★★★★
December 16, 2024

Food was excellent as usual and the service is outstanding. Thanks Yeva for taking such good care of us! See you soon!!

★★★★★
December 16, 2024

Food was incredible. Had an amazing server Klevis, he just had knee surgery and still did amazing. Amazing atmosphere.

★★★★★
December 16, 2024

The food, the service, and the atmosphere were all amazing. Completely recommend trying it out, but I have to warn you, you will definitely want to come back. And if you get Klevis as a service, all the better, he was a great waiter!

★★★★★
December 16, 2024

Absolutely fantastic service by klevis

★★★★★
Local Guide
December 16, 2024

Klevis was the best Served 23 of my staff like a pro!!! Bro is a pro. Amazing server and great personality!

★★★★★
December 16, 2024

Klevis was absolutely phenomenal.thank you for all your service tonight

★★★★★
December 16, 2024

Thank you Maria for a wonderful experience.

★★★★★
December 16, 2024

The best italian food I have ever had so far , such an awesome service and especially the kelvin and shivam they were so nice and friendly and it was my first time visiting this place and they made my experience absolutely amazing with their good hospitality.

★★★★★
December 9, 2024

My server Jacqueline was great in taking orders and stuff it was a 10 out of 10 experience i am coming back again. And i loved the cheese wheel.

★★★
Local Guide
December 9, 2024

The food was delicious, but our order got messed up, and it took around 50 minutes to get it straight.

★★★★★
Local Guide
December 9, 2024

We always grab one of the pastries at the Pasticceria or the gelato from here and they re absolutely delicious. I especially really enjoy the pistachio cannoli and the ricotta chocolate cake.

Local Guide
December 9, 2024

Poor excuse for a place that pretends to be Italian. Overpriced.... mediocre food....bad music (really bad) complacent servers. Dont bother....many other choices in the area. Food

★★★★
December 9, 2024

food is good, atmosphere is great, the manager Errico is super friendly. Things are pretty pricy here though. My dad got a naked speghetti and it was $20 + tax + tips O_O Parking: Not much to tell. plenty of free parking

★★★★★
Local Guide
December 9, 2024

I had an amazing time at this place, food and service were amazing, Jaqueline provides wonderful service nice and kind

★★★★★
Local Guide
December 9, 2024

The pizza was amazing and my dinner experience was made even better by our server Jacqueline her joyful attitude was the cherry on top to a great night.

★★★★★
December 9, 2024

KLEVIS might just be the BEST server at all eataly locations! (Including the Italy locations);)

★★★
Local Guide
December 9, 2024

Wife and I dropped by just to enjoy 2 brewed coffees. Great Illy coffee but, please, Eataly, throw the Illy mugs out. They are poorly designed. I couldn t carry them 40 to our table because I was burning my fingers just to keep the cups level - they were slipping from my fingers. Round handles don t work with coffee! When you pick your Illy mug up, it starts to slip from your grip. We asked for 2 takeout cups so we could enjoy our drink. Please dump these mugs. Drinking coffee shouldn t be this difficult.

★★★★★
Local Guide
December 9, 2024

Had a sandwich, it was delicious.

★★★★★
December 9, 2024

First time at Eataly and I can say I am very sophisticated with service, atmosphere and for sure with the food. I went there with my husband and got pizza which was very delicious and I can say it was an amazing experience. Klevis was the person that helped us a lot and he is 10/10 , great service communication and person. They are very lucky to have him because the service was amazing. Thank you for giving the best quality Eataly.

★★★★★
Local Guide
December 9, 2024

Amazing place

★★★★★
December 9, 2024

Konstantin Kid-friendliness: Food : 5/5 |

★★★★★
December 9, 2024

Great meal, server Rachelle was attentive and pleasant

★★★★★
December 9, 2024

I went to get a pizza on my break at the new restaurant Piazza and the service was very quick and delicious! My server Klevis was amazing and very attentive especially the Manager Adam making sure my stay was enjoyable. Highly recommend this restaurant!

★★★★★
Local Guide
December 9, 2024

Very randomly placed restaurant in a bigger Italian market. But they have a surprisingly wide selection of delicious Italian food and pizza. Great place to stop by if youre in the mall shopping.

★★★★★
December 9, 2024

Needed to RAVE about our server Consuelo. She was perfect ! - She was attentive, caring and funny! Made our first time here one to remember. Food was amazing too We re definitely coming back!!!

★★★★★
December 9, 2024

Very pleasant experience. Consuelo provided excellent service, no shortage on smiles and pleasantries. The food was delicious hot and served in a timely manner. Can t wait to do it again !!!

★★★★★
December 9, 2024

Excellent experience!!!!! Consuelo was wonderful!!!! She is so pleasant and dilligent! Super, super nice!!! I highly recommend the place and her!!!

Local Guide
December 9, 2024

I booked a reservation for lunch on my actual birthday. They did nothing to acknowledge my birthday. We even asked the waiter and his response was No, we do nothing. Not even oh it is your birthday... Happy birthday... I did not expect anything just an acknowledgement would have been nice. Very small portions for the value of the meals. We were still hungry after spending too much for our meals. We ended going to Starbucks and ordering more items to eat

★★★★★
December 9, 2024

The atmosphere of Eataly was wonderful, and the food was fantastic. Our server Consuelo was so lovely and sweet, and provided the best service to us! Definitely coming back again!

★★★★★
December 9, 2024

If you are reading this and will be visiting soon, I hope that if you request Consuelo as your server!! She is the best they have!! Food was great (maybe some small pasta portions, but who am I to say), drinks, desert and coffee were amazing but our SERVER? Out of this world! Talk about attentiveness, warmth and professionalism despite being super busy, she was always made us feel like her top priority!! Consuelo is beyond impeccable, 10/5 stars!! We will be coming back very soon!!

★★★★★
December 9, 2024

Konstantin was excellent. Very enjoyable experience - thank you!

★★★★★
December 9, 2024

We had a great lunch ane service by Yeva!

★★★★★
December 9, 2024

Amazing service from Yeva, we definitely come back.

★★★★★
December 9, 2024

Konstantin was great. Gave us fantastic suggestions for lunch and every items was a home run.

★★★★★
December 9, 2024

Tyler H was very attentive and deliberate in taking care of me, and was the face of making me enjoy my experience at Eately. Konstantine was also of assistance. Regards Food : 5/5

★★★★
Local Guide
December 9, 2024

Great place for italian, however its not as good as Dubai or Munich.

★★★★★
Local Guide
December 9, 2024

Still one of my favorite stops! And gluten-free pizza too

★★★
December 9, 2024

The bread was some how raw on the inside.

Local Guide
December 9, 2024

Server was rude, pasta bolonese and ravioli came fast but was bland. Focaccia rosso was raw dough and made me sick.

★★
Local Guide
December 9, 2024

I had been dying to try this restaurant for some time, so I was excited when we decided to go for brunch today. While the restaurant itself is beautiful, unfortunately, the experience and the food left much to be desired. The whole vibe felt incredibly pretentious, which was disappointing. Our server seemed overwhelmed and almost irritated at the ask of any questions we had about the menu, despite the fact that there were plenty of empty tables. She struggled to answer a seemingly simple question about whether we could get syrup on the side for my son s pancakes. My husband and I both ordered coffee, which arrived after our food, and I had to ask about it a second time. When it finally came, the coffee was lukewarm, not at all the hot pick-me-up I was expecting. To top it off, they dont provide cream or milk with coffee and the woman who brought us the coffee had no idea that they didnt serve milk or cream with coffee. The food didn t fare much better. My son s pancakes were cold and dry, which was really disappointing. We also did not get maple syrup on the side, as requested. I ordered pasta, and our server did warn us that it was prepared in a different kitchen and would take longer to arrive. However, I was still surprised at how much later it came out, especially given that the restaurant wasnt very busy. I had the Cacio e Pepe, and while it was generally tasty, it was also lukewarm and quite small for a dish that cost $27. Overall, we walked away from the experience feeling like Eataly is overrated. The food and service didn t live up to the hype, and I won t be rushing back anytime soon.

★★★★★
December 2, 2024

The service was amazing the servers were friendly and professional. Our server was Klevis, he s very nice and helpful.

★★★★★
December 2, 2024

Konstantino had amazing service.

★★★★★
December 2, 2024

Konstantin was great, attentive and accommodating, least to say professional, its refreshing to have people like this in the industry.

★★★★★
December 2, 2024

Konstantin is amazing , super friendly . The food is great and atmosphere is nice

★★★★★
December 2, 2024

My server Catherine was super nice and attentive. We had the lunch special which is a great deal! Food was really good!

★★★★★
December 2, 2024

The atmosphere in this place is amazing the staff are so friendly specially Klevis

★★★★★
December 2, 2024

The staff were so friendly specially Klevis. He was so patient and helpful

★★★★★
December 2, 2024

Wait staff (Konstantin) were very attentive and pleasant. Parking: Lots of space. Food : 5/5 |

★★★★★
December 2, 2024

I d like to make mention of the excellent service I received again from your bartender/server, Konstantin. He s very friendly and he takes care of us every time we have dinner so we try to sit at a high top or near the bar so that we can be served by him. He s a professional, he s knowledgeable about wine, and he always make sure we have a wonderful time at Eataly.

★★★★★
December 2, 2024

Klevis P gave us a great service and he was very attentive and we had a great time talking Italian with him

★★★★★
December 2, 2024

Ate here with my girlfriend, she loved it a lot and says she can t wait to go back! Klevis was an amazing server who payed attention to every detail in making our experience amazing! Will be back!

★★★★
December 2, 2024

The food was decent the atmosphere is ideal but the service was excellent. I believe the servers name was klevis or kevis. He was very polite and made it a priority to assure that we enjoyed this restaurant. Will definitely be coming back!

★★★★★
December 2, 2024

A friend and I went for a drink last night and Konstantine took great care of us, food was great as always, but the hosts definitely need more training.

December 2, 2024

Dined in here the other day for their pre made lunch menu, and waited over an hour for our food. The restaurant was not very busy and our waiter decided he wanted to chat with his colleagues more than actually do his job. It was also lovely to see the kitchen staff chatting amongst each other like they were on break time. Our server could tell we were not impressed towards the end of our meal and got his colleague to wrap things up for him. It was pathetic, disrespectful and irritating, as they do not value the customers time, and obviously don t give a shit. We did not like the vibe and won t come here again.

★★★★★
Local Guide
December 2, 2024

Yeva was outstanding (we sat at the bar) Vegetarian options: Excellent options - don t miss the crispy potatoes! Food : 5/5 |

★★★★★
December 2, 2024

Konstantin provided exceptional service during our visit. He was attentive, friendly, and made sure everything was perfect. His recommendations were spot-on, and he handled our requests with ease. Truly a standout experience highly recommend!

★★★★★
December 2, 2024

Yeva has been fantastic. The best server ever! Parking: Great parking. Food : 5/5 |

★★★★★
December 2, 2024

Yeva was our sever. Her attention, advice and friendliness made us right at home. Thank you Yeva!

★★★★★
December 2, 2024

Konstantin was an amazing host this afternoon. The food was amazing and we got to sit beside and watch the maestro make some amazing drinks. Definitely recommend the Old Fashion!

★★★★★
Local Guide
December 2, 2024

The best cheese wheel pasta we ever had. The mocktails were amazing too. Service was good overall. Sadly we didn t get to try their breads

★★★★★
December 2, 2024

I visited Eataly on sunday afternoon.. I was sitting at the bar and Esh provided exceptional service and was very knowledgable about the food and drinks menu.

★★★★★
December 2, 2024

Visiting Eataly is always an experience, even when getting takeout. Konstantin was very helpful to make recommendations and quickly placed our order. We ll be back. Parking: Parked by Shoppers as we always find a spot quickly.

★★★★★
December 2, 2024

Great food and a wonderful atmosphere! Klevis provided excellent service attentive, friendly, and made our experience memorable. Highly recommend!

Local Guide
December 2, 2024

Incredibly disappointing experience. We ordered the Spaghetto Al Pomodoro ($20), Pappardelle Al Ragu Di Funghi ($26), and Ravioli Di Spinaci Al Pomodoro ($23) The portions were comically small for the price ($20-26) and type of dish we received. The dishes lacked seasoning and we were left dissatisfied. The Pappardelle Al Ragu Di Funghi was incredibly dry and lacked salt. The service was okay though we felt a bit pushed to get dessert though we politely declined. Overall, there are plenty of fantastic restaurants in the city for great Italian food. Unfortunately, Eataly missed the mark. Vegetarian options: ~ 4 vegetarian options ~ 2 vegan options

★★★★★
December 2, 2024

The food was super, thank you very much to Katerina K. for the service. Well definitely be back again

★★★★★
Local Guide
December 2, 2024

Cortado at illy inside Eataly Sherway Gardens was awesome. The Cortado was smooth, not acidic, and strong. A good pick me up :)

★★★★★
December 2, 2024

We LOVE Eataly! Food, drinks and service are great! Not only was the service amazing, but the pasta is delicious! Thank you Klevis for giving my family the best service we could ask for! Will be coming back to this location soon! Food

★★★★★
Local Guide
December 2, 2024

John was excellent! Great service.

★★★★★
Local Guide
December 2, 2024

Busy place but, pretty good food and surprisingly kid friendly

★★★★★
December 2, 2024

Our server Yeva was lovely. She answered our questions about the menu and made sure we were happy our entire meal.

★★★★★
December 2, 2024

Yeva was a great server! Very helpful with recommendations and food tasted great!

★★★★★
December 2, 2024

Yeva was an amazing server. She was very attentive, she gave us great suggestions, which were amazing. And she was very kind, very hard to find servers like her these days 5 stars plus

★★★★★
December 2, 2024

Was my first time visit at Eataly, Sherway Gardens and had amazing service by Yeva. She was helpful with the menus and amazing recommendations.

★★★★★
December 2, 2024

Fantastic food, Klevis was a fantastic server with great recommendations. Would definitely come again

★★★★★
Local Guide
December 2, 2024

We had Klevis as a server. He was very knowledgeable and a great server overall. We got the polenta, if you like polenta it was very yummy. Kids pasta was enjoyable! Tiramisu was fantastic. Also the chianti classico red wine was delicious. Kid-friendliness: They have animal shaped pizzas, very cute idea.

★★★★★
December 2, 2024

Fantastic service from Yeva while dining at the restaurant bar. Great wine suggestions, really personable and friendly.

★★★★★
Local Guide
December 2, 2024

Great place to eat a quick but good meal

★★★★★
December 2, 2024

Klevis was very nice and very helpful!!!! Way to go Klevis!!!!

★★★★★
December 2, 2024

Very hospitable, served quickly and able to relax and enjoy.

★★★★★
December 2, 2024

Klevis, our server, was lovely. I asked for lemon with my sparkling water and he added a lovely lemon concentrate to our glasses and mixed them like a mocktail - a nice touch.

★★★★★
December 2, 2024

konstantine was very proffessional and hospitable. would definetely return.

★★★★★
December 2, 2024

Konstantin was great! Food was excellent.

★★★★★
December 2, 2024

Server was great and everything was great!!! HAPPY HOLIDAYS!! Kid-friendliness: It was so great they were really nice to me Food : 5/5 |

★★★★
December 2, 2024

Our server, Konstantin, was very helpful and efficient. The tiramisu that he recommended was amazing!

★★★★★
Local Guide
December 2, 2024

Konstantin was amazing!

★★★★★
December 2, 2024

Great food and service by Konstantin. Love sitting at the bar.

★★★★★
December 2, 2024

My first time here and it was a wonderful experience. The cherry on top for me was our server John, who knew alot of dietary details with all the dishes. Great food, mocktails and atmosphere

★★★★★
December 2, 2024

The food and service were great. Shout out to David who took care of us during our Birthday dinner

★★★★★
December 2, 2024

The food was great and Klevis gave great service

★★★★★
December 2, 2024

Best server I have had since coming to this location, and all of them are very good! Vegetarian options: Pizza margarita Dietary restrictions: They kindle allowed me to order a pizza marinara. I cant eat cheese, except pecorino

★★★★★
December 2, 2024

Food was amazing, Tyler H had amazing service

★★★★★
Local Guide
December 2, 2024

Tyler H. was great! Recommend us delicious pasta and top notch service.

★★★★★
December 2, 2024

Loved our dining experience at the pizza bar with Yeva - perfect pizzas and the tiramisu was shared between three of us and the perfect portion. Looking forward to our next visit! Dietary restrictions: Asked about allergies and took care of our needs for one person in our party with an allergy. Kid-friendliness: The pizza bar was a great experience for kids!

★★★★★
December 2, 2024

Tyler was great, even while busy he took the time to educate us on some wine which we tried. Ended up buying a couple bottles too. Thanks for adding to our Dino NF experience Tyler !

★★★★★
December 2, 2024

Amazing spot! Thank you Tyler for the wonderful service! Food was delicious :-) highly recommended!

★★★★★
Local Guide
December 2, 2024

We stopped in after shopping in Sherway on a Saturday. It was really busy, but we managed to get a spot at the bar Our bartender Tyler H. was so friendly and helpful. He taught us how to actually pronounce the pizzas we got! They were beyond delicious. Thin, saucy, lots of toppings, just perfect! Well definitely be back (and make reservations this time).

★★★★★
December 2, 2024

Tyler H was a friendly and great. Quick for the recommendations and he did not disappoint. We werent sure what to get to eat but have faith in the man, hell get you through.

★★★★
December 2, 2024

The beet salad was way too sweet unfortunately. We loved our server Rachelle!! Food : 3/5

★★★★
December 2, 2024

Our server Rochelle was outstanding. The food here is always outstanding however the beets in the beet salad were way too sweet! Looking forward to coming back soon.

★★★★★
December 2, 2024

Klevis and Natalia at Eataly Sherway Gardens were outstanding - Natalia had made sure we were taken care of and they both recommended dishes that were absolutely delicious. Dining isn t just about the food but the knowledge and passion that Klevis and Natalia shared had built an anticipation for the dishes. Fantastic experience and we highly recommend it to anyone looking for a good dining experience.

★★★★
December 2, 2024

Rachelle is the best server at Eataly Sherway. Food is consistently delicious. Noise level made worse by even louder music.

★★★★★
December 2, 2024

Great service!

★★★★★
December 2, 2024

We were craving pasta, came in for a nice lunch. The dishes were tasty and well presented. Catherine was an attentive server, recommended a great bottle of wine to pair. Was a nice experience. Food : 5/5

★★★★★
Local Guide
December 2, 2024

First time here in Eataly Ristorante Sherway Gardens celebrating the holiday season. Great food and definitely the best service from Klevis! The team here is lucky to have him. We will be back for more and will shop here for the best cheese. Thank you Klevis for the outstanding service!

December 2, 2024

Long wait for a sever to come to your table, order calamari, it was very greasy, portions are small for given price. linguine wasnt fresh, overcooked mussels and extremely salty shrimp, tasted worst than Jolibee. Steak was just ok, not tender , but again, the portion is very small for $41 steak, you get 6 small pieces.

★★★★★
Local Guide
December 2, 2024

Great spot to meet with friends that are spread out in the gta, food & cocktails were great as always.

★★★★★
Local Guide
December 2, 2024

Delicious food at not too high of a price. I took my mom there for a birthday lunch and did not make a reservation in advance. They seated us right away, gave us sufficient time to look at the menus and place our order. The staff were very friendly and knowledgeable. The food arrived quickly and was amazing. We did not feel rushed and had a wonderful time.

★★
Local Guide
December 2, 2024

I ordered burrata pasta, the cheese was really good but the pasta was not even hot, it was slightly warmer than cold. The sauce had no salt or any flavour. It wasn t the quality I m used to from Eataly.

★★★★★
December 2, 2024

Rachelle was perfect, she helped us a lot! I have seafood allergy and she made sure not to contamination happened! Im grateful!!!

★★★★★
December 2, 2024

Alketa was great! Food was great as well! Definitely recommend!

★★★★★
December 2, 2024

I had an amazing experience and the food was amazing! Alketa was my server and she was so caring and a sweet server. I would recommend coming here as I will be coming again :)