Osmow's Shawarma in Etobicoke

I went there to use the washroom and i was advised that washroom is only gor fhe customers .. very bad customer service may i know more about that policy - WASHROOM IS ONLY FOR THE CUSTOMERS

Slow

Regular customer here at this location. I am seeing lots of negative comments and I dont understand why. Every time I go there either Gurjit or Mandeep (I hope I spelled their names right as I am not from South Asia) are very friendly to me when taking the orders and making them as well. The location has not been open that long as has Costco that is in the same mall. I really have to wonder about the validity of Google Reviews. You could be someone who owns a Lazeez or a Ali Babas and come here and give a crap review. That works the other way as well. I have seen loads of positive reviews towards some of the staff. Some of that can be legit like my review. Some could be just to get the ratings up on the Google search page. Anytime I will get off my high horse. I recommend the chicken wrap! Parking: Its in a Costco mall. If you dont know you have never been to a Costco before.

Great food great service fast fresh very tasty

The food is very good

The chicken on the rocks is amazing at this location

Great people works there. Food is delicious

Good customer service

hello the chicken was dry will never go back at this location for sure

Worst shawarma ever, its overcooked. Owner should change either staff or his business. I recommend dont come here otherwise u will spoil your taste. Food

They have the best Chicken on the rocks meal

The slowest service ever seen in my life!!

Worst shawarma ever i tried. No sauces. only rice and bowls they gave. Even bowls are too dried. Totally disgusting. Dont try.

Terrible experience. A rude staff member with a black turban and short height made me wait outside in the cold, even though there was no line, while my friend waited 5 minutes for his order. My food had small portions, undercooked rice, and barely any sauce. The same staff member prepared it poorly. Most of the staff is slow it took them an hour to serve 25 people.

Just got my order Really amazing service and food Do visit

If you want to eat osmow s not this place because of you will get less quality and quantity than others.

Best food and customer service

I really enjoyed eating here. the people here were really kind to me. the food was so good. the chairs are comfy and its a clean place. if in the area I recommend this place

I recently visited this place and had a fantastic experience. It was the best shawarma i have ever eaten. The staff were friendly and attentive, and they offered me top-notch food and service .

The best shawarma in the area!! The employees are super sweet and are very friendly ! I have become a regular at this location! Mandeep is super sweet and going back for that delish shawarma again real soon!!

This is the best Osmow s I ve been to in this area. The food is great, and the staff is really nice and professional. Every time I go, it s a good experience. I definitely recommend it!

Must try philly chicken wrap at this place .

Chicken shawarma was delicious. Would definitely recommend this place

I recently visited osmows for a shawarma, and I was thoroughly impressed with the service provided by Gurjit and Gurraj. From the moment I walked in, they were warm, welcoming, and attentive. They made sure my order was taken promptly and even offered great recommendations from the menu. The shawarma was delicious, freshly prepared, and full of flavor. What stood out the most was the personalized service Gurjit and Gurraj provided; they truly went above and beyond to ensure a great dining experience. Their friendliness and professionalism made the visit memorable. If you re looking for a place with fantastic food and exceptional service, I highly recommend osmows ll. Kudos to Gurjit and Gurraj for making my visit wonderful!

Good food, good services, and always on time.

40 min just to get order , very small quantity

Good job gucci ... good customer service and she is very kind

Good food and good staff

Awesome service ...... Great people .

Best chicken shawarma I have ever tried and the customer service is really good

Staff were friendly and attentive. The food was also tasty. Would recommend to everyone.

Good Staff Great Service ll Owsam Food

This is the best Shawrma place in the area. I ordered chicken bowl. The food is great, and the staff is really nice and professional. I definitely recommend it!

Today I walked in to get my shawarma, Mandy prepared my food in like 3-4 min. I really liked the service.

I visited this branch of Osmow s last week, and the food was absolutely delicious so fresh and packed with flavor.

God service

Very gud experience. Everyone is so kind to there customers.

I went this location yesterday the food was so good everything fresh also the staff was friendly and polite!!! Highly recommended this place

The food is amazing, and the ambiance is lovely. I hope you enjoy dining there as much as I do.

Good service and great staff

The food , service and the atmosphere of the store was fantastic and heartwarming.

Wonderful crew, Amazing portions, and delicate atmosphere! Would recommend!

Their is Sikh brother dharmpreet and gurjit kuar they are very professional really helpful and nice to all the people

Visited many Osmows and I usually like them but this location changed that.The amount for fries in a chicken with sticks was so minimal. Paid extra for gravy but they put maybe 1 spoon of gravy on it. The shawarma wrap did not have fillings I asked for and minimal garlic sauce. Overall it was the worst shawarma experience. Never had this issue at other Osmows or places. Probably just avoid this location.

I ordered 3 shawarmas through DoorDash around 10.30pm of 2 Aug 2024 and my experience was extremely disappointing. The food was not packed properly and arrived cold. One of the shawarmas was made of leftover chicken that was dry, crunchy, tastes and smells burnt, had no sauces. The bread itself was so dry that it caused cuts on my tongue after just a few bites. When I complained to DoorDash, they refunded only $5 as a gesture of goodwill, but I had paid around $55 for the order. We couldnt eat the food and had to reorder a pizza later, resulting in a loss on your account. Its a shame you call yourself an authentic shawarma place. I never understood why the chicken was so hard.

Very good food and staff is very friendly, highly recommend this osmows!

Worst chicken on the rocks...ever had in osmows.rice cold as ice and chicken over cooked and burnt.

If you want to eat the worst osmows . Visit this location. You will not be disappointed. You will get dry hard chicken with nowhere to see garlic sauce. Food

with the slim selection still made it wrong, and handed me a cold shawarma, it fell apart ..all my years this was the worst - tossed it away .stray away go down the street to ali buba Parking: never mind this - make the food proper. parking is good

Worst osmows ever. Had to wait 30 minutes doe the order and. the employees were chilling inside while the customers were waiting on the front. Food

I ve been to a few Osmow s branches, but this one stands out. I tried their chicken on the stix and it was exceptionally flavourful and fresh. Highly recommend this location!

The two employees Sandy and Gurjit were amazing. So welcoming and understanding even when we were being a bit inconsiderate. Amazing service from these two, short wait time for the food, and warm personality. 10/10

The staff was super friendly and attentive specially Gurjit Kaur. Its a great spot to grab a tasty meal and enjoy excellent service. I highly recommend it!

Lady working at cashier today is the best example of excellent customer service.

The staff is very nice and friendly.

On 17th August around 2:45 am we went into the store seeing that the sign open sign was still on and the doors were open. The staff were extremely rude with an attitude of not wanting to serve us food at that time. At the time of ordering they did not want to prepare the order as per our wish. They wanted to prepare them according to their choice and convenience and we had no option but to oblige. They did not even let us use the washroom saying that it was too late. Point to note, the open sign was still on and we were paid customers at that point. We had to have a pretty uncomfortable lengthy conversation with them for them to allow us to use the washroom. Very rude staff.

Ordered a super shawarma wrap. The lady didn t even attempt to make it an actual wrap. Opened it and it all fell apart could see through the wrapper it was falling apart. Second time here and both times horrible food. Osmows has really fallen off service and food is garbage now

Honestly, the worst Osmows Ive ever tried, the franchise must train the people who serve this location, seriously bad, people prepare with a bad mood and this is reflected in the food, what gave me the most anger is that I had to Pay for this, dry chicken, cold wrap, fries too burnt, I will never eat at this place again. If it could be put I would give it less than 2 stars.

Some of the worst Shawarma I ve had ever. The wait time was longer than all other Osmows I ve been too. We ordered a Falafel wrap with only a little spice and when we got it it was definitely not a little spice. It burned our mouths and definitely wasn t a little. We also ordered a Lamb Poutine and the lamb was burnt and the fries were mushy. Only good part about this meal was the Pure Life water honestly. We love Osmows and get it often but this genuinely turned our stomachs and makes us want to avoid Osmows for the foreseeable future.

The shawarma here is Not as good as I expected.

Amazing food! I got the large chicken shawarma poutine yesterday and the lady serving me named Harleen went above and beyond from great customer service to serving me an incredibly generous amount of chicken shawarma poutine that can feed 3-4 people let alone 1! :) Will definitely be returning back here! - Asyl Jet

Had chicken on the sticks at that location and although I was a bit worried about all the 1-star ratings, it turns out there was absolutely nothing wrong. The tray was well-filled, there was a lot of sauce. The fries were a bit on the crispy side as mentioned in some of the reviews, but thats fine by my standard. Respectful staff, waiting time 5-10 minutes

There timings of closing don t match i went there at 12:15 and they were closed also the staff was ignoring us as we are homeless

Drove 25 min to get here because it says on their Google business page that they are open till 3am on Thursdays. Showed up at midnight. Totally closed. Great business management. Unhappy customer. Wont return.

Hours of operation are different than in maps. Please don t waste time of people as I came around 1:30am and it s closed. maps says closing at 3:00am.

Google and their store says open as late as 3am. Was closed when I went there around 2am.

The guy with the bandana knows what he is doing. I ll definitely be back

I don t know what was wrong woth this girl. I asked here chicken half and half and she just gave me chicken with rice. And that too is not even warm. She should get fired. She was taking my order as if she is doing me a favour. Wont recommend at all. Dont go

I ordered a shawarma wrap but it didnt taste like one. In fact, it had very little flavour. I asked for extra garlic sauce but it was still so dry I couldnt finish. The worst Ive ever had. My husband ordered a falafel wrap which, at least, tasted slightly like one. I asked for mild sauce and there was nothing mild about it. I ordered the combo with extra falafels and there was nothing given with them... no sauce... nothing. They were definitely way overcooked, so tasted slightly burnt. So once was enough. Ill take my business somewhere else.

Osmows is my favorite spot for a quick and satisfying meal! The falafel shawarma plate never fails to hit the spot , well-seasoned meat served with fluffy rice and crispy fries. And their tahini sauce is the perfect finishing touch. Always a delicious experience!

This OsMows Shawarma location is the best. Food is always tasty, the servings and the people there are really nice. If you want yummy food, this is the place to go.

Just tried Osmows for the first time and Im hooked! The shawarma wrap was bursting with flavor, the chicken was perfectly cooked, and the garlic sauce was divine. Definitely coming back for more! Food

Brand new location. Friendly personal service by the owner.

Best service and friendly staff mandeep and preet . Must try chicken on rocks

the best osmow s i have ever visit in this this area the food and staff is amazing. They are professional service providers .i like it.

Osmos Restaurant offers an unforgettable dining experience with impeccable flavors, cozy ambiance, and attentive service. Each dish is a culinary masterpiece, crafted with fresh ingredients and creative flair. A true destination for food enthusiasts craving an extraordinary meal.#guri

Honestly it looks like an upscale version of osmow s when you walk into it so 5 stars for that. For service, i think the owner (who was also taking the order) needs proper training. I ordered something and he punched in something else although he confirmed a couple of times regarding what I want. Not until I asked for an itemized receipt, I realized that this is not what I ordered. The owner replied he deliberately punched something else because he could not find the item that I ordered on the POS system and that he was thinking about giving me a pop because he was overcharging me without even letting me know. For food I would say it would the meat was very dry, the toppings were inadequate and the fries were overcooked. Its a nice location but I believe that the owners should take some training as this is fairly a new spot.

Great service! The, quality and quantity of the food was good. Portion size was better than other locations.

I paid $14.50, with tax over $16, for a chicken OzBox. I got what feels like less than $10 worth of food. First and last time at this location. Islington and Dundas location is down the street, go there instead.

Fries were burnt and chicken was cold and dry.

Wasn t even able to get serviced. Was here at 12:10am and was signaled it was closed. Big sign at the door that says opened till 3am as well as Google. Why bother putting up a sign then?

Best shawarma meal and outstanding customer service. Highly recommended

Great store! Good customer service oriented staff. Will visit again .

Great service! The food tasted very good! Staff are very nice and area is very clean. Highly recommend this location!

Best shawarma place ever. Great experience and good customer service. Staff is very nice and food taste is marvelous.