Osmow's Shawarma in Etobicoke

Truly appreciate your service Vegetarian options: Flafal Food : 5/5 |

My daughter enjoyed the food and here. The service at the counter was kind and quick as well.

Best Shawarma.

The worst falafel wrap that I have eaten, quality of pita bread was so poor that it took them 3 tries to just properly close the wrap. In between they kept transferring all the stuffing from one pita bread to another and was a big mess. A big disappointment

Today i had chicken on the rocks around 1:40pm from this location first time.Have to say i have appreciated osmows so much but this time it falls down the level. Very bad experience all the rocks was so dry,chicken was overcooked, no sauce at all.First time -10/10. Please advise your staff to serve well upto the price.

Place order by Uber the food was not fresh and quantity was also less chicken was not good in taste

The manager at this location has awesome customer service skills. Food was great. I would visit this place again It was great service and delicious food

Tried for the very first time. Completely disappointed. Ordered 2 chicken sharma wraps. Pita that they put them in were hard and cracked and the entire shawarma completely fell apart and was a disgusting mess. Tried eating what I could gave up quarter the way through.

I visited this osmows location first time and I really loved the service and food. Highly recommend to visit it as it has friendly staff and great customer service.

Great place & employee our always smiling

Flavour was good. Pita unacceptably stale

One of the worst Osmow s ever, the quality and quantity is worst. I told them the quantity is way too little compared to the other branches but still they do this. Food

I tried their wrap. Its too delicious! The girls at the counter, Mandeep! She is so kind and friendly. I really love this place. Must visit it!

Excellent food, service and employees. My favorite fast food place, worth every cent. -The garlic sauce guy

just another mall food court fastfood environment. Nothing for custom order; just limited choices. If you are in a rush, good place for quick food picup.

Good quality

I buy chicken on the rocks today and i feel sick . I eat just 10 percent and rest of them i garbage it . Fries are overcook , rice is raw and chicken is not cut properly.

So I ordered osmow s on uber eats and the food was so bad first I ordered chicken on the rocks came with no sauces just dry and and I ordered medium fries they gave me small and I asked for extra sauce nothing was in the bag. this location is the worst location in Toronto the food was cold, dry, no taste and half of the order was wrong and bad customer service when I called she said I can t do anything about it. DONT RECOMMEND THIS LOCATION AT ALLL.

Ordered wrap they put no hot sauce even when asked to chicken taste abd smells like raw

good place and food to eat in mall .

I went there yesterday and can t decide what to get. Sara one of their crew, help me explain on how they mix and match on their menu. She s the best!!!! I enjoyed my Philly cheese wrap and definitely will be back again.

They never pick up the call and never serve full order and always out of stock on falafel

Awesome shawarmas

Not enough fast to prepare an online order. But the personnel are polite.

I ordered from Uber eats, and the food came uncooked, when I tried calling them, they would not listen. they said that they ve made over a hundred and that no one s complained. they then just told us contact Uber eats instead.

The lady on the front desk she was indocanadian yaki she dont know how to serve the customer She was very rude, she use abuse language and rasist. I recommend to dont go if you guys want good customer service.

Always Yummy!!

This not shawarma place they just grill chicken or beef on stove I don t recommend this place

Great taste

It would be 0 if allowed. Deliver wrong food and refused to help. Tasted what was delivered and it almost made me sick. Dried and rubbery meat. Horrible horrible horrible. Response received by owner is a cop out. Yes uber messed up but your responsible for ensuring proper pick up. I also said I don t care about money just give me correct food which was refused. Also and more importantly I reviewed the food that was given and I stand by my review.

Nikhal was great, great service!!!!

They are closing at 6:30 pm iteself. But in website, they mentioned till 7pm. Worst experience.

The staff was friendly. The topping and sauce could use a refresh. Browning lettuce. Not the best Osmows Ive visited.

09/20/22 Service is super slow. Orders after my order was prioritized. Unprofessional. *Update* Food was already in the warmer in front of the line up. Chicken on the rocks was the food I ordered with small fries. The fries that was made in a batch was used for orders after me instead of just serving it along with my food that way the order would be done already.

Just love it

Service is super fast totally satisfied with the service.

Good food

Fully satisfied with food and service

Awesome food

Worst osmows in town. Slow service

Fast service, excellent wraps, and excellent shawarmas

A great place to visit

Great Food

Food was delicious and best customer service. One of the best place to visit.

Great place to eat. The staff was good Good service

Toxic food

I ordered chicken shawarma combo just now. And they made it crazy spicy like i have to garbage it now because even for an Indian, this was crazily spicy and I selected medium spicy. Wasted 20 dollors

The manager was really nice. I ordered from here through ubereats but there was a confusion and got less than I paid for but they called me after a while and gave two complementary boxes to compensate. Really appreciate the gesture.

Best place and great portions too!

Ordered from uber eats and they had promotional offer buy 1 get 1 and just gave one box. Also the rice is uncooked forchicken on rocks .I tried different location but this one is not feels alike of other Osmows.

Great chicken

The quantity of the food they offer is low especially if you order online. If someone orders their food online, please dont give them low quantity, this really affects your customer satisfaction. I am not looking to go to this location again for Osmows, there are much better locations elsewhere.

I ordered from Uber Eats and i was in shift.when i saw there were no utensils and when i called and ask that you guys forget to put utensils and then i ask now how I supposed to eat and manager ask are you INDIAN which i said yes and the reply was THEN WHY DON T YOU EAT WITH YOUR HAND that was so racist even some Indian girls was working with her.If owner is reading this god bless your business will end up very soon

This Review is specially for my Indians friends and family. We ordered from Uber Eats and we was on our shift When we saw there were no utensils and when we called and ask that you guys forget to put utensils. And then i asked the manager, now how We supposed to eat and manager ask - ARE YOU INDIANS? which i said yes and the reply was THEN WHY DON T YOU EAT WITH YOUR HAND that was so racist even some Indian girls was working with her. If owner is reading this, god bless your business. We never thought, Manager must be having that skills and communication to be a manager. Thanks,

The best Osmows , wraps are very delicious. Good service and best quality food

The manager at this location is actually the owner according to the security department. Lots of customers complaining about her aggressive behavior swearing at customers. She thinks because she is the owner , she can treat people however she wish..This is a mall where parents take their families so this needs to stopped. I was at the mall and can here her swearing from across the other side. How can people trust to eat here?? Just look how she the owner responded to customers concerns on the reviews and be the judge..no manners and respect..as the owner look how she responded..

first time trying this location, ordered through uber eats and had a very horrible experience. The chicken and rice both had an odour and tasted very bad. The rice and chicken were both stale and old, completely inedible. We ordered right before the store was closing so not sure if we were given an old batch? One of my family member ate a couple bites and she got diarrhea the next day.. please ensure customers are receiving fresh food bc we clearly did not. thank you!

Found a long hair in my shawarma poutine, would like a refund but the sign says no refunds. Will never eat there again

Great food and great service!

worst food

Great sauces

Arrived at 635 to order in person website indicated 9pm closing. They refused to make anything that required the grill. Terrible experience!

The koufta it s so skinny lol and The rice is not cooked well, the meat is dry and unappetizing, and I do not advise anyone to eat from there

Better

Order no. 51ED5, date - 01 Sept 21 These guys are so dumb, Ive ordered chicken on the rocks alot of times and have added coke in the order for $1.44. Since its Buy 1 get 1 free, app charges me for 2 coke cans. But the store always sends me 1 can of coke. Below are the attached images of order total, with and without coke. Clearly, if you see the order total before taxes $14.17 and $11.29, there is a difference of $2.88 which accounts for 2 cans of coke of $1.44 each ! Ive called them and explained them countless times but they just do not want to understand. Poor Service. My reply : Listen to me, I dont need to work at your mediocre restaurant to understand the things on your side of table. (You probably think Im a student thats why youre offering me the job ?) Moreover, I do not require your charity of free can because I paid for the item, not once but multiple times. Kindly check your system and review how many times Ive ordered and I have ignored this issue on multiple occasions. Instead of apologising to a regular customer, youre giving me a lackluster explanation. Also, I will call you out if youre delivering a poor service. Welcome to service industry pal !

Good portions, customer service and meal selection. The daily specials are both great value and delicious at the same time.

Girl was very rude while taking order. She was so loud and aggressive.

Extremely disappointed! Worst location! I went here twice and twice the food was horrible! The second time I thought maybe the 1st time they messed up. Food was extremely dry, very little portions, the taste was horrible! Will strave but never go here again. Save your money, DO NOT go here!

Rude service, food is prepared wrong, and they refuse to refund your money . Stay away.

Dont order from here, the food is decent but the portion sizes are small. They do not give you the portion size you order and are really stingy with the toppings and sauces. Save your money and time and order from another osmows. Edit: Just to add a little more, I previously had ordered from the Osmows from Finch and highway 27 and there medium sized chicken on the rocks portion size, toppings, sauce was more than a large from this woodbine location. I dont know how that it even possible. So my expectations arent based off nothing, its a comparison of the two restaurants, which is why I was extremely disappointed in the order I recieved. I dont think this is uncommon for this location considering the MANY other google reviews that also complained about this same problem. Once again, I will no longer be eating at the Woodbine Mall Osmows and I encourage others not to do so either.

used to be my favourite shwarma but now every branch s sauce tastes like cheese and got a weird after taste idk why they changed the recipe

very nice tast and wonderful worker very nice and very friendly i realy appreciate them work ( Raj ....)

Good food and good serving size, friendly customer service though the food wasnt quite good enough to me to match the price point for flavour alone. I think it may be healthier than most fast food, except maybe the boatload of Tzatziki sauce covering the meal. Maybe better to put on side. I suppose that that only dieting people want small serving sizes. I couldnt hear the staff well behind the protective glass; would be nice if staff projected their voice a little more. They declined to serve tap water, saying only bottled water is an option. Company policy or not, this inconvenience coupled with the price point and other inconveniences were annoying enough that I dont think Ill be eating there again if it stays the same.

Extremely poor service. We were very disappointed.

Hardeep made me an amazing sandwich today. Always great service

Id love to thank current Raptors Fred Van Vleet and Norm Powell for promoting their delicious food.

Had a great experience at the place. Best and well trained staff, specially the owner- Ms.Karen and Mr.Hardeep are outstanding. Happy to assist you always. The taste of their wraps and poutine is delicious, i bet you will not find these kind of wrap anywhere else in canada. All things are freshly made and made with love. Really enjoyed my visit, will be visiting soon. Favourite spot from now onwards Best of luck guys !!

The food is very delicious loved it

Great food! All the flavors were there. My only complaint would be that the food was room temperature and not hot, maybe because i went at a slow time. Other than that great tasting food.

Awesome experience. Very funny and friendly staff

Food was amazing and fresh been to a few locations now this is by far the best I have had.

The service was exceptional as well as the food. I love osmowss but some locations tend to not serve the greatest quality. This location however, served it fresh and it was delicious!!! I had chicken on the rocks which is my go to meal. Great customer Service!

Hands down Karen the boss is AMAZING! my order with Uber got cancelled mysteriously when i messaged my uber driver saying he was going the wrong way.. i called and spoke to her she made sure my food was freshly done and made sure i was happy about it. She fulfilled my order but not only that my experience with them as well. She also called uber for me and tried to get it resolved but uber wouldnt do anything. Thank you so much Karen i very much appreciate what you did for me and head office will defiantly know they have a GREAT employee working for them.

Not just the EXCELLENT FOOD QUALITY but the CUSTOMER SERVICE made my day!!

Osmows Shawarma Woodbine center is my new favourite place and Friday night obsession. I have been to other Osmows that just dont compare. The food here is prepared perfectly with care, and the service is amazing. Thanks guys see you next week.

Great food and great staff! Always wanting to help their community! Highly recommend!!

Incredible service, amazing food. 10/10 cannot recommend enough!

Great serving size for price, amazing taste!

Awesome food and wonderful customer service. A huge thank to them for donating some food to a fun family event for the less fortunate in the community.

Amazing food and very kind staff!!! Great people to partner with in terms of donating for greater causes!!!

Everyone needs to try this Osmows location. Its head and shoulders above every other Osmows Ive been to. Customer service is exceptional and my mouth is watering just thinking about their cuisine.

Amazing customer service. Amazing manager. Loved the food and their service.

This restaurant provided me with above and beyond customer service. I would highly recommend stopping by if you re looking for a delicious meal!

Tooo bad staff making a wrong order don t visit

Food was decent. However, The manager lady was extremely rude to her staff. She had no problem yelling at them in front of all the customers. Swearing. Asking if they are babies. Just terrible behavior. I appreciate the fact that she wants all orders to be perfect. She was nice to customers, but there is a proper way to correct and train employees. Do not belittle them, especially in front of all the customers. I wont be back to this location because of her

Super delicious food and way healthier. Coming back for sure!!!

Amamzing food

Awesome food, so filling and so fresh !! one of my favorite restaurants ! Top notch cleanliness . Everything a restaurant should be with awesome management.

Just awesome

Tried there food not up 2 par. Finch location has the food on point.

Do not order from here, worse owmos around stay far away. Ordered chicken on the rox barely any garlic sauce Ive never seen this less of an amount at any osmows. I got little spice and there was more hot sauce then garlic sauce. Sad to see what osmows has come to. Your better off driving down the street to the one on finch and 27 way better then this place.

What a FANTASTIC place, Clean, friendly service, mega generous portions and above all... supremely delicious food. Great News for beyond meat fans. This place now has beyond meat shawarma. There arent many things I enjoy more than seeing hard working people. Youll find a little loyalty goes a very long way at this place. Did I mention how generous their portions are?

Amazing place. Food is delish and management and staff are lovely. The overall ambiance of the establishment is clean and inviting. Would definitely go again.

I cant get enough of this place. The food is always excellent and the staff is great. Thank you!! Can wait to come back!!

I have been going here for almost one year now and the service and food are always great! Staff are friendly and helpful. Food is consistently high quality and delicious. Highly recommend this location.

They are fantastic I had special instructions and sooo many of them too and they still made sure to do everything I had asked they really make the food fantastically and their customer service is beyond amazing

Yes I am a foodie. This is the only reason I ever set foot at Woodbine Mall. Love, love the fresh food.

the manager here is the worst ever , they gave our order the wrong number then told us to keep waiting after we been there already for 20 mins , then she refused to give refund and call security. After all that fuss we got our refund , this is truly the worst osmows in the city. she was so mad giving back the money . I loved it

I visited the store yesterday, it was surely busy but the management was really active and enthusiastic. Despite the rush, they made sure that my order met the specifications. I also witnessed one customer being rude and abusive to the manager - it isn t fair..

The management is really sweet, was my mistake while ordering which I didnt notice earlier, but still the lady (manager) made me the right one with a complementary drink. Highly recommend this location. I also loved the big guy at the front, loved the chatting.

I had a great time ordering food from here, the taste was beyond my expectations. Highly recommended location.

Fantastic management....i love visiting this place as they make food really quick and delicious. People are so polite. Highly recommended.

The Worst place Dirty Inside Of The Kitchen Even the Workers Of This Restaurant have bad Attitude when they dealing the Customers I have Guys be carefully this Osmows Location Maybe Other places Are fine

One of the worst food they have started serving, from the day the inside staff has changed. Falafal was not cooked properly, they charged for super size shawrama, and served regular size and paid extra for garlic sauce and not even a normal quantity of garlic sauce was in the wraps. Very much disappointed with the service. If in my hands could have give them zero star. Not going back. If you are going please ensure everything is ok.

Worst management, the owner lady is so rude and arrogant, food was terrible, when I complained about the food she asked me to go back to my country ? Seriously? Is Canada your fathers property?

Food is super tasty, the place is clean, and staff are super friendly.

Great food! They have just opened up recently and their food is just incredible! I also went to the osmows on 27 but it wasn t the same.... will be coming to this location for sure!

Delicious food and great customer service.

Good quality food and awesome taste. The customer service is really good. Everything is so fresh, I love it.

Amazing food!!!!!! and the service I received was just as amazing, will definitely be coming back

Such a great spot! I was new there so the lady working there fully described what I was ordering. The folks there were really polite. And the food was so good!

Best Osmow s ever. Excellent chicken. So clean. Was served by Karen, very exceptional and generous. Love Osmow s.

Great Veggie options including tasty Falafel and Trendy Beyond Meat. Reasonable prices, along with generous portion sizes make this a favourite lunch spot of mine. The order is taken promptly, and the food is made fresh, quickly. The only reason I am hesitant to write a positive review... I dont want the line ups to start getting long :)

Got this reply from them for some reason. No idea what their talking about. I just reviewed 1 star because i diddent like their food. Everyones diffrent you know. Thought id share tho pretty hostile response from a customer service perspective. Response from the owner 11 hours ago Thank you for giving us such a low review and trying to make us look bad when u definitely know ur lactose mose ppl would advise in advance. And we still replaced ur meal and gave u a new one being one of the most expensive choices on our menu and u want to give us a 1 star? U have issues. Word of advise talk to the employee and find out about the food if u have health issues????

Took 10 minutes for a medium chicken on the sticks I had 1 person ahead of me, also had to re do the custom in front of me due to the fact he asked for no meat they gave him chicken by mistake, first off my names not buddy, & 2ndly all you do is bash 1 stat reviews so your negative reply shows customers rude owner good job

Unprofessional attitude. Needs to learn to treat customers properly.

It was my first time ,i tried this food and it was so delicious..they provide fresh food n very fast customer service.

Excellent eating experience...meal was served fresh and excellent taste

I love the customer service at this osmows. The girl at the counter is accomodating. I was craving something sweet and she added pineapples with hot sauce. I love osmows as it. I m glad its in woodbine finally. Cant complaint about the happy and friendly service !

The food here is delicious. There is always someone present to take orders immediately and they help you if you are unsure with what you would like. Food is prepared at a good pace and staff are all hygienic. Owners are very friendly and hardworking.

Great service!

Excellent service!

I was met by the owner and she is very easy to talk to. I ordered two chicken on the rocks and they made it right in front of me fresh out of the kitchen. Not many people try to make an interaction with their customers but every time i order from this location i always leave with a laugh, good conversation and a full stomach.

Great service and best osmows location

Very good food and service

Awesome place, food is always served fast and tastes delicious. The workers are always polite and the customer service is great.

Karan makes the best Shawarma poutine woodbine location guys

Amazing

Foods good. Staff was not.

My wife and I love this location every time we come here we are always greeted with exceptional customer service and always fresh food

my favorite osmows joint i always come here and the food is good and the service is super professional ! ! :) overall a very welcoming atmosphere