Tim Hortons in Fergus

Need to constantly repeat order and is still wrong

dont carry the same selection all the time get through line for drive through just to find they dont have it.

Typical Tim Hortons at lunch. Very busy. Need to be patient. Goodness, the portions are shrinking.

Absolute trash. 0 stars. Entire order wrong and not a single care from staff. Called 4 times and no one answers the phone. Garbage.

Imagine pulling through the drive through and the person saying hello and then confused you say hi and the person working says yup.... Horrific way to answer a speaker. Barely said a word to me at the window instead was talking to her colleague. I felt like she would have rathered I not even been there. Wild. Awful. Seriously train your staff on customer service.

They never mix the coffee properly

0 stars. Dirtiest shop and worst customer service I ve ever experienced. Never get your order right. I refuse to use either fergus Tim Hortons till they change owners.

Clean, organized, excellent service and coffee always fresh

They put Boston cream with chocolate down at bottom of bag under 2 apple fritters. Need to educate staff.

Subject: Feedback on Customer Experience Dear Tim Hortons Team, I wanted to share my recent experience at your store. Unfortunately, I encountered an employee named Sukhchain, who I found to be unhelpful and quite arrogant. I believe its important to ensure that all team members maintain a positive and respectful attitude, as it can significantly impact the overall image of Tim Hortons. On a positive note, I continue to enjoy your coffee, which is one of the reasons I frequent your establishment. Thank you for your attention to this matter. Best regards, Navdeep

As expected

I hate Ordering, here! If the front staff is not even slightly paying attention, they will ALWAYS mess up the order or take extremely long to get a CUP OF TEA correct... Repeated to this person THREE times what type of tea I wanted, and he still made a mistake. This happens EVERYTIME I order from here. I even order the exact same thing! A Tea with 3 milks and 1 sugar. I have NEVER gotten a correct order from here. I have no clue who is training these people, but they are clearly not trained with basic listening skills or capability to follow an order.

This store is usually efficient and have no problems in the drive thru. Today my tea bag was ripped (it happens) so drove back and went into the store for a replacement. I waited and waited for someone to even acknowledge me and finally had to speak up and yell will someone come to the counter? Six people on drive thru, one baker and two other guys doing what I dont know. I understand not everyone could be trained for cash but when you do see a couple of people waiting at least direct someone to help. The lady behind me walked out and left.

Went for coffee and donuts and they had one Apple fritter and nothing else except a few cookies and timbits. Poor selection. Avoid this location.

After waiting far to long for some mediocre coffee I get home and open the wrong sandwich and a pretty sad looking one at that

Drive through was fairly quickly this time. Coffee tasted like water. Also huge pop hot rite at the drive through window that s been there since spring.

I had to wait for 10 mins and line cause all the works with drive threw. Thats not right and I will never go there again

Went through the drive thru, said a part of our order and the lady just gave us the total and told us to drive up. We said we have more but instead she just moved on to the next car. There wasn t any line and when we drove up and explained we had more to order they told us to pay for what was put in the computer and go back around and wait in a now huge line. Just very annoying

They usually don t have anything you ask for, are slow and didn t even give me a straw with my iced capp.

Some days slow some days great

How hard is it to fill a coffee cup? Apparently its not easy, my dark roast coffee was made almost half empty, as if thats all the coffee that was left in the pot. Check your coffee before you pull away from the drive-thru. Having read the rest of the reviews here, there seems to be a management problem here, not just the staff.

Went in the drive-thru and was rushed by the girl taking my order. Forced me to pay for items they missed on the order even though they were read back to me and even then forgot to give me other items I paid for. I will not be going back they just stood around in the window laughing and joking with eachother.

I d prefer to give 0 stars the girl at the counter didn t pay attention at all put the Boston cream donut in the bag upside down very carelessly coffee tasted old and burnt

Ordered a large coffee, DD , no cream and this is all they put in the cup??

Very busy location. Service was pretty quick. No complaints

Very hard to understand over the intercom.

Staff here is terrible . They dont even know how to take orders or what to make . I specifically mention 3 times that i dont want egg in my wrap because i m alergic to eggs . Still they kept egg in my wrap people here are pathetic . The girl who was making wraps was soo terrible. This is soo bad .And i guess the person who made this was supervisor itself her name was gurpreet , worse person .

Drinks were awesome, really recommend this place especially thanks to Gurpreet she did amazing job keep it up

The most disgusting tim hortons Ive been to. So dirty and didnt get what we ordered. They cater to the drive-thru

Once again ridiculous experience at this tims. 25 min wait for a coffee an sandwich inside, an I got raw bacon. Had to get my money back, after waiting all that time which then made me late for work. AT ALL COSTS AVOID THIS TIMS!!!

Quick, affordable and tasty

absolutely horrible service telling my husband that he they don t want to make anything difficult, so please order something quick and easy . Maybe, just maybe I would understand if they were in the middle of a huge rush, but we were literally the only people in the drive through and there were no cars in the lot. They also messed up the order giving assorted Timbits when we asked for ONLY chocolate? And the Ice Cap was watery and looked (and tasted) old.

I m so disappointed in the service we received this morning! We went through the drive thru at the Tim s by the McDonald s and zehrs. The man that served us was so rude, we said hello and he handed us the debit machine without saying hello or how much it was. He looked at us like we were nothing. Then gave us our bagel and breakfast sandwich that was saturated with butter on the outside of the bag and inside of the bag. Even the outside of the bagel was all full of butter. Once again not saying one word to us. My husband said thank you even though he shouldn t have once we received the bag. The man still just looked at us and didn t say anything. I m still shocked like what is going on with this world and the service industry. He looked anywhere from 25-30 not quite sure. Skinny Indian man with a black beard. He needs to be reprimanded for how rude he was!!! This is un called for! Hire people who want to be there! A paying customer does not deserve treatment!

Literally can never get my order right. Try asking them to take the egg off your BELT, its like youre speaking some alien language. Try asking for no cane sugar in an iced coffee, guess what you get...cane sugar in your iced coffee. Believe the other reviews and expect your order to be wrong if you visit this location. Just an update after a year: They still cant get orders right, not even coffee! Ordered a iced coffee today and asked for no cane sugar and milk instead of cream. I instead got an iced coffee with cane sugar and cream. Like, its a coffee with milk, is this really so hard to get right?! Its more steps to make it wrong than to make it right. This location is by far the worst in Fergus and they do nothing to remedy the problem. Its worth the extra 5 minute drive up the 6 to the Tim Hortons at the gas station, they have literally never gotten my order wrong. Edit: Visited again today May 30th and they still cant get my coffee order right. My iced coffee with milk is actually with cream, and so much cream that the coffee is white! Cup of stomach ache is all it is. Isnt ownership embarrassed about all the negative reviews?

Didn t give us food cause it s a breakfast item and lots of sarcasm. Highly don t recommend till they get better staff

My wife and I order the same items everytime we visit a TH. We use the one in Fergus on our way to the cottage weekly. So we ordered our food items to which the told us they were out of both. Now...they are busy so understandable. But the next time went a week later identical story.

Very pathetic service, I literally want to give zero stars but there is no option. Employees have no sense of customer service. Nobody greets you, no hi-hello , no thank you . Not recommended at all until the employees are educated. Thanks!!

Excellent drive thru service,they offer very quick service. Love their drive thru staff in the morning. They make my everyday great . Thanks guys.

Love to go there every morning, its quite nice to see their happy face, fun thing is there staff have almost same name preet. Excellent work.

I was going to take a pic of the mens bathroom.....but I wont do that to anybody! Disgusting!!! Poo on walls and floor! When I let the staff know, they said they dont care! Never again will I stop here for coffee

When going through drive thru, my rewards and offers activated were used (as per app), but the price does not change... they do a double take when you scan for rewards at the window and you ask how much, they tell you the same amount? I am told the amount in the app is before taxes. Will be asking for a receipt next time - I certainly like the drive thrus that have the amount show on a LED display - more transparent!

This is the slowest Tim Hortons Ive ever been to. You have to wait 5 minutes in line just to be served.

I was served a mouldy English muffin. There was no manager present when I went into complain. The staff merely offered me a refund on the sandwich. I insisted they call the owner. Definitely they do not put the customer or their food safety first. Check over anything you order. Disgusting. Oh. I also got charged for 2 frozen lemonades even though I only ordered one.

service here sucks

Great place

Coffee

Clean interior of store. Staff was busy cleaning legs of table and chairs.

Excellent service

Stopped in for dinner, everything was great.

I went through the drive through and they got my order wrong. I first went to the elora times and they closed early so I had to drive to fergus and then they got my order wrong. Hoping this will be resolved. Thanks

Terrible. Worker put her personal cell on top of food as she text or etc disgusting

Food was good but the girl Pooja at drive thru was so rude .

Gave me a coffee with a hole punctured in the side, so 90% of my coffee from my 40 min drive home, is now in my cup holder. I tried calling to let them know in case there were other cups the same, its 5:17pm March 19th 2024 and not one person can answer the phone. Wont be back. Ill be sure to let people know how this went as well.

Its a Timmies! Busy almost all of the time, but Nabil is amazing and he makes Tim Hortons amazing. Thank you brother.

I would absolutely give no stars if I had the opportunity, too. The fact that I stood there for almost 30 minutes. Im waiting for my food, plus the fact that they messed up. The order of another customer didnt give correct change and on top of that. I paid for a different sandwich for this person, and still, they got it wrong. Not to mention the fact that the last few times I have found hair burned into my food or my order was completely incorrect. Not to mention , also , the fact that there are potholes all around their drive-through and parking lot , which is a dangerous hazard for anyone who has poor mobility. Awful Awful service minus the manager trying to correct the mistakes of her employees. It was so disappointing I was only trying to get a treat for myself, which I rarely do. The fact that im finding hair in my food is absolutely disgusting and would not return. All of my coworkers are also boycotting this location due to the poor health conditions and service. 0 stars

Usually at the time of midnight, most of the staff be or any place is cranky and tired. Which is totally understandable. But yesterday when i went to take coffee, Baljeet was totally energetic and full of vibe. Made very amazing coffee for me and gave amazing service.

This is probably one of the worst Tim Hortons ever. They consistently get the order wrong. I don t understand what is so hard about following instructions on a screen. I ordered a Farmers Sausage on a Biscuit with Bacon and extra cheese and they completely forgot the sausage and extra cheese and the sandwich was pretty much burnt.

Such a strong language barrier, I haven t gotten my order right the last 3-4 visits. Having to repeat my order 4-5 times each visit, and still getting my order completely wrong is becoming very frustrating. Been coming here for years only lately has it gotten this bad.

Quick service

Quality and service is very poor. Won t recommend to anyone!

The drive thru of this location is terrible! The staff don t listen and mess up your order and then try to charge you for their mistake!

Poor customer service. Servers were frustrated and rude to customers. They don t accept debit or credit card just cash which is very inconvenient

they re extremely slow, they ll definitely mess your order up, and it s 50/50 on whether or not their drive-thru debit machine works. it s just embarrassing truthfully

Worst TH ever !!!! How do you not have plain timbits at 6:30 in the morning??? They are always super slow ! Seems like all but 1 person is working the drive thru that works there. It is definitely not worth the wait. Save yourself the frustration and go to another one . I m definitely done getting stuck in a line up at this one !

Once upon a time this was easily one of the better Timmies around, but oh how its gone downhill over the last year or so. Terrible service, argumentative staff (when they get your order wrong, they try and argue that its YOU whos at fault). The last dozen times I went thru the drive thru, at least 10 of them I had to park and go in because they either forgot something, or just left things out entirely, or the BLT came with just lettuce. I stopped going there entirely, much friendlier service and much better coffee two doors down at the McDs.

Went through the drive thru around 1:51pm. Woman at the window barely spoke a word to us, and I heard her coworkers talking (quite loudly and within earshot) in the background, saying how another customer was b*tching about the app but we have nothing to do with it. Thought it was really unprofessional. I expected better.

Horrible experience. This location isn t what it used to be. Coffees were half full and they put butter on the outside of the bagels!

Just experienced the rudest customer service ever from the guy working the drive-thru window. Also the drive-thru lane is horrible looking with cigarette butts and not to mention the pot holes leaving the drive-thru

The worst TH i have been to in a long time. Rude front desk staff that will ignore you when you are ordering and make consistent mistakes. It was better ran when high school students worked there

Service.. Im getting old waiting in line

Fast friendly service and clean restrooms. Coffee, Donuts, and timbits were great.

Does this look like a vanilla cream cold brew to anyone else?! This looks like dog water. Tim Hortons is a hit or miss. Maybe instead of trying to rush my order in the drive through, let me finish ordering before you start telling me to pull up

Nice place with friendly staff

Good

Went into Tims at 12:15pm. just as a group of high school students were leaving, I was totally disgusted at the amount of litter these students left behind. It was on the seats on the floor, paper bags, straws and other. Are these the future adults the ones who will look after the evironment, I hope not. Shame on these students for their laziness and letting down the beautiful town of Fergus. I truefully hope that one of their grandparents get to see their mess and perhaps talk about what they seen during their visit to Tims. Ken .......

Good service. Parking: Road (street) 6 spots Food : 5/5 |

I would not even bother to order because their washrooms were absolutely disgusting. Try washing the walls down also. Men and womens just horrible and the restaurant was not much better. The owner/manager should be absolutely embarrassed. Would give less then a 1 star if I could.

Staff was very nice and polite. Cashier was really nice. Good place for your morning coffe

Pretty sure it s the only Tim s that has literally made my order incorrect every time definitely done going here, go to Starbucks right beside it paying extra is worth it to avoid this place.

Bathrooms dirty every table in here is dirty... service was fast, did not listen to instructions.

Good spot to stop by when wandering camping grounds in the area. Good service through smiling faces, lots of spots for parking, drive tru...

This tim hortons is one of the best in the region with exceptional customer service. I happen to visit this location and was served in a very professional way by miss Ragini. She made the sandwiches in a customized way. She deserves more than 5 stars for her wonderful service.

Absolutely garbage. Asked for double toasted and didn t even receive one toast. Employees showed no emotion or enthusiasm and were rushing the customers in a harsh manor. Overall would drive 2 hours to another tims than go to this one

Upon calling the store to let them know about poor product quality they dismissed my concern and denied it being their store I ordered from. The Timbit box was covered in wet icing and the timbits appeared wet when we opened the box. The Timbits had clearly absorbed the icing and were soggy. Our 2 year old spit out her first bite and didnt want to eat anymore. Very disappointing as we were on a long drive and just passing through Fergus.

Worst experience at this tim hortons, they were keep messing my order from last few visits but this time is too much. I ordered vanilla ice coffee and bagel from drive thru and off to work afterwards. While i was drinking my coffee it taste weird and i opened it to put some sugar in it and what i saw is the coffee is really bad there was lumps in it . I don t understand what s wrong with employees working there. They are not checking the products properly. I was lucky that I opened it and checked it. Otherwise that thing gonna make me sick.

Probably the most lazy staff

Delightful staff! They are open 24hrs and have a drive thru

The WORST coffee ever. When Tim Hortons is know for great coffee and it cold and nit what you ordered its very disappointing. We poured it out after the first sip. We order dark roast and got original that tasted more like milk than coffee. WONT BE GOING THERE AGAIN!

I ordered a pumpkin spice latte drink. When I tasted it it tasted funky. I got some other people I was with to taste it and they all said it tasted like it had expired milk in it. I dumped the drink out when I got home and to my surprise found green mild looking stuff at the bottom of the cup. Later that day I threw up. I cannot believe that Tim Hortons would be putting expired milk in their drinks. Shame on you whoever made my drink. ALSO, my bagel had barely any cream cheese on it. Tasted like I was just eating bread.

I go to this particular Tim Hortons location out of convenience. But due to a few recent experiences here I will happily travel further for a better customer experience. I placed an order in the drive-through, and my order was completely wrong. Thankfully I checked what was in the bag before driving off and had to go inside to get it changed. The front staff are lacking customer service skills, and I was handled as if I was bothering them. I was asked three times what my order was by the two women who were correcting the mistake. You would think after asking what the order was three times that it would be correct. I collected my order and left the restaurant. I didn t check the food because I thought surely it would be correct this time. When I went to take a bite of my breakfast sandwich I noticed there was chipotle sauce on it (which I confirmed after the fact, does not come standard on this type of breakfast sandwich). I never asked for this, and was never asked if I wanted to add that. I was so hungry and frustrated that I ate it anyways. But this is really unacceptable. The next morning, I stopped in and ordered my usual breakfast sandwich, and hash brown. I noticed the total to be more than I m used to paying. So I clarified when I got to the front window what the order was. It was is the manager at the front window and he read my order back to me, not to my surprise it was wrong. I was overcharged and was about to be given the wrong food again. I told him what it should be, and he yelled to the employees behind him to fix the order. Then he proceeded to give me the machine without changing or double checking if there was a price difference. I mentioned this to him and he says oh ya, let me change that . I would ve thought as a manager you would not need to be reminded to such a thing so your customers do not get ripped off Makes me wonder how many other times I have gone through there and not payed as close attention to my bill and unknowingly paid extra for something I didn t want. This is completely unacceptable and there is no excuse for this. There is more than enough people working there, this should not be happening.

This place is the slowest Tim Hortons anywhere. If you have half an hour to wait then go here. Starbucks is the better option in this plaza. Edited to add that they were short staffed as per the fellow in the window and had two workers in training at the time. Manager needs to figure this out.

Had great service a great person she very sweet and very friendly she is a short young lady

The bigger guy in the drive through is always very rude, no eye contact hands food out without looking not anywhere near where your hand can be - no have a nice day, hello anything to busy talking to the other employees - not a good customer facing employee - happens everytime I get him.

I asked for a blt without egg on a plan baggle, and I got a plan baggle with just butter. I went inside to get it fixed and they said I was wrong and I left with a plain baggle with butter. :( its not what it used to be!

Cream of Broccoli? More like WATER. Soul was so watery and tasteless, it s normally so creamy and good. Also, my large coffee was filled 3/4 of the way when I normally receive a cup full to the brim. Disappointed. Oh and the staff seemed to be arguing with each other, lots of tension. Not really the atmosphere somebody wants to be eating around.

Was very disappointed in the service 6 young girls just standing in drive thru talking wouldn t even come over to acknowledge we were there. Very very disappointed in the service. And they were all talking in there language and didn t even come over to ask if we wanted anything. The manager actually took our order

I recently went through drive through and they made every part of my order incorrectly and they refused to help us get our Tim s card scanned or give us a refund when asked. By far the worst service I ve had thanks to the manager bob

Went here this morning and the gentleman at the window messed up my order. First off he put the debit machine a tad out the window and I couldn t see the total. I tapped my card and a notification on my phone said it was $7. All I got was 1 croissant and a coffee. He then proceeded to hand me two croissants after asking him why I was charged $7. I informed him I only wanted one croissant and would like a refund. He got annoyed and took $2 out of his tip jar and handed it to me. I told him the refund was more than $2. I kid you not he said you got $2 and an extra item and closed the window. I drove off but won t come back.

Took so long for our order.

Quick service. Drive thru access is awkward. Standard fare. I see Bieber products are coming back. Could not really care in the least.

Dont eat or drink there

I was there to get a coffee at 8:45 pm and they were closed so was the other one not impressed

Very Poor service and delay; took us 15 mins to get a wrap !!! Donot go if you are looking for a quick service.

Just like all Tim Hortons now a days, they are all git and miss on getting your order done fast or even correct

Ordered from the app 1 donut and took them 17 minutes to give it to me.they totaly ignore your presence every time.last time here

Ladies at the drive thru window were very nice. Drinks were good, got them in a timely manner.

Great service.

This store is absolutely disgustingly dirty! I havent been inside the location in awhile and was shocked at the state of it! Dirt, spills, garbage all over the place. I honestly couldnt tell you the last time they even attempted to clean it. Wow. Attached just a couple of pictures that dont even show how dirty it actually is.

Food and drinks were good but the staff was grouchy and abrupt. This has been happening more and more often lately

Slow

Dont even deserve 1 star. spent $25 here and both of my coffees where made wrong, my BLT was only the T, no bacon or lettuce, and my wrap was uneatable. Very disappointed. And we were the only car in drive thru and waited at least 10 minutes

Clean

Not too happy that I cant get a coffee on the way to work any since the hours have changed

Was good before but past one month wraps doesn t taste good and there is some difference in wrap being made. May be new hires should be trained.

Fresh coffee. ALWAYS!!

The kids that work there like to close 10mins before closing time or close at 8 instead of 11.

Its Timmies

We came around 8pm and some items we ordered were out of stock.

All I can say is they have no clue. Not busy but took over 5 minutes to take my 2 coffee order. Then another 5 minutes to get the coffees. The supervisor management style to me was a major negative factor in the poor operation. To be clear they were not busy , 2 people waiting to order ahead of me also waited longer than me and the drive through was not busy.

This has to be the slowest Tom Hortons I ve ever been too. Went through the drive thru today. I got to the window and the staff on the drive thru window we re talking among themselves. It took 7 minutes for them to give me my order and all it was, was a steep tea. I won t be going back to that Tim Hortons again

Amazing service, nice employees and very fast work this place is absolutely phenomenal amazing job 5 stars!

People waiting inside to complain of problems/mistakes in their drive through orders. After waiting in line for my purchase, they were out of everything I wanted: out of smile cookies (it was only 10:30 am). Only 3 kinds of bagels available, baked good window was desperately empty. No one was smiling. I will not be going back to this TH.

Left training employee by herself and when she asks for help no one showed her how to correctly type it in for future. No manager seen. Asked for medium got small coffee and bagel never cut in half. Employees need to be treated better

Good friendly staff Wheelchair accessibility: They have a few spots and always one available Food : 5/5 |

They no longer open at 5 am where am I supposed to get my coffee it s been almost a year since they switched to 6am open

Waited in drive-thru for 20 minutes just to get a coffee. Ended up getting a large made wrong after ordering and paying for an extra large. Edit: Still terrible Update: 16 minutes in the drive thru just to get a coffee today

This location is so damn slow something needs to change. My thinking is the manager needs to be changed to manage their staff correctly.

I ordered two latte one with sugar. When i asked at the window which one is no sugar then she took one back. When i got home one cup was half full and both with sugar. Very disappointing.

Non trained staff, unnecessary long wait time, low quality service. Really very bad experience Do not recommend at all

Non trained staff, unnecessary long wait time, low quality service. Didn t get the exact product I ordered Really very bad experience Do not recommend at all

Visited this Tim Horton last weekend. Without a doubt, it is the worst TH I have visited. No napkins (employee that took the dispenser later told another employee it wasnt his job) no sweetener for my tea, waited 10 minutes to get the tea and coffee after payment, and waited about 10 to be served when there were only 4 people in front me. The drive-through was running very efficiently. I would recommend any other TH or restaurant rather than this one.

Management working along side workers is amazing to see and shows loyalty to customers and staff.

Quick friendly service

On a steady decline. This used to be the best Tim Hortons in town to go to. Now your lucky if you get everything you asked for. Half the time the lobby is closed, only one lane for drive thru is open. Time for a revamp.

Can never get your order right and if they do actually get it right which is rare the steep tea is always cold

Take for ever to get a coffee in the drive-thru

Fast in and out

Nice Restaurant with great service