Dairy Queen Grill & Chill in Fergus

Always amazing to have blizzard at DQ

Terrible service ordered a small cone and could of been an extra small terrible just shoved it in your face in your window. And almost 6 bucks never go back again. Tried it again tonight never again 6 strips combo and a blizzard 28.00 never again thats disgusting

Friendly staff lots of choices fast service

Staff was very helpful and friendly (especially Saba) , food was great. Will definitely be back again.

Great supper

Prices are a complete rip off now.

Could not eat there walk in and whole store smells like raw sewage was almost sick to my stomach feel sorry for all the employees working boycotted till you fix your problem

Never had an issue, always great food and friendly staff.

Perfect example of customer Service. Must visit

Place smells like back up sewage

Amazing staff and amazing food.

Awful experience, condescending and rude all because I asked for a fathers day Sunday.

Customer service was great, the food was delicious at the atmosphere was very relaxing, we will definitely come back. Parking: Tons of free parking. Kid-friendliness: Lots of happy kids coming and going. Wheelchair accessibility: Wheelchair accessible in all areas that count, door entry, counter for ordering washrooms and table.

Been here several times, and every time the staff act like they are being bothered. And for a $14 crispy chicken salad, with what looks like one chicken strip, one would think that the staff would be a little more polite.

Icecream was very runny they dont hold cup upside down anymore

BRING BACK SMOOTHIES WHY ARE THEY GONE????

The place wreaked of raw sewage!! Had to leave. Manager refused to answer questions as to why. Food : 1/5

Need to fix sewer gas issues!! Place stinks!!Hamburgers are gross, Dont waste your money.

Owner is very rude .. never come back

I have been to this restaurant several time great food with very sweet customer service!

Received Great customer service Staff is very helpful Food

Its January 26th, 2024 at 9:34pm. My girlfriend and I just experienced the best customer service weve ever stumbled upon. Whoever was working that night... give that lady a raise!

Have visited multiple times, always waiting forever for food and never any condiments or cutlery in the bags

Horrible service over 20 min wait time for 4 ice creams they are understaffed and overworked the cashier did all the work

I asked for well done. The meat was still pink and greasy. It made my stomach upset Excellent service tho. Toppings are not free either. Example: Piece of lettus 40 cents... Dietary restrictions: I require a low fat diet. Thats why I asked for well done.

While I appreciate the restaurant, the drive through is very slow. Ive waited upwards of 10 minutes at the window with nobody else in the queue.

We came in tonight with family for dine in. I was ordering our ice creams and the guy who was taking our orders his name was Harinder was very rude by mistake we ordered wrong size so I told him to change the size to Minnie he was like sorry I can t it s already and you should have ordered correctly in first time . Very rude and disrespectful also we was rushing us . We were still ordering and he was like so that ur done. Very rude

Restaurant was clean, arrived at 1120am just me and one other guy who was waiting. My burger took 11mins to make as the time showed on the screen. The guy before me was 18min for his order and he had to ask where his food was..... I was 3rd customer of the day, you guys need to be faster especially when its NOT busy.

Always courteous service and fresh food!

I am a huge fan of Dairy Queen just not this one. Cold food consistently. Undercooked french fries. Thrown together orders. After 3 attempts I have decided not to return to this location.

Went with a serious fast food eater...he hot the triple burger combo....not bad for 15 bucks....they have garden chicken salads at least at this dq...a healthy option

Food was ok hard to understand staff Wheelchair accessibility: Wheel chair accessible Recommended dishes Onion Rings, Blizzards

Bacon ranch triple was a good choice for lunch.

Just drive thru, a little slow at times but ok.

If i could give zero stars,I would have. I dont recommend this restaurant to anyone. I ordered two blizzards and a sundae, and I had to wait 1 hour for my order while all other customers that placed orders after me were served. Also, the staff was unorganized and very slow and other customers were frustrated as well. Worst Dairy Queen experience ever.

Didnt get the ladies name but she was super fantastic in helping us place our order and direct delivery to our table. Funny too!

We had the 2 double cheese burgers for 8dollars a small frey and a small shake. It was 20 dollars. The bun was cooled and the meat was tough.Wendys double cheese and bacon with tomato lettuce and dressing a small frey and small drink Meat is delicious. 13.99

This place was amazing! The customer service was great and loved the environment. Definitely recommend this Dairy Queen. Will come again!!

Amazing service, quality food. The blizzards are a perfect dessert for the hot weather in this upcoming summer. Will definitely visit again many times!

Always good ice cream.

Strawberry shake.

Fast and friendly service today

Clean facility and prompt service. Not too long of a wait to order or be served. Blizzard was delicious. Dietary restrictions: Dairy free icecream options are also available.

Blizzards were not as ordered, had minimal toppings, and were runny (it was not busy there). The store has a gross smell to it. Visible from the counter where you order are aggressive signs on the ice cream machines telling employees DO NOT do (insert instructions) unless authorized to do so!! Etc. Ill wait until Im visiting Orangeville to get DQ from now on

Parking: Lots of parking Food

A typical D.Q . The intercom needs to be repaired

Great ice cream

I visited two times here, in fergus Dq no one was present on cash counter for taking orders instead of replying my review they just deleted that. Worst custmor service. 0/5 for customer service they should hire new staff with positive attitude.

Stopped for a hamburger and fries. Friendly, helpful server. Clean restaurant. Tasty and fresh fries and burger . Parking: Nice to see disabled parking close to door

Friendly staff and great food.

The food and beverages were very good but the service was crazy slow! Waiting 20 mins for a milk shake. 12 mins for a small cone! They were busy servicing drive thru and ignore the people in the restaurant.

So I have tweaked the review to better reflect my experience. I love DQ ice cream and Ill always prefer to get it with you, however , most times I come to get service, your staff looks unengaged and uninterested in their work. I understand most time you got part-time staff but having someone engaging will not only promote your business but will also attract more sales on other items. Also tables were not that clean (both times the inside was either empty or had 1 patron eating a burger). There should be time to quickly check and clean tables if there is not much traffic in store

All east indian workers even the food tasted like incense it was so strong

I had to leave my food on the counter and was completely disappointed in the service from this company.....I suggest that no one should go here....save your money...these clowns are ridiculous

Parking: The layout of this parking lot makes parking difficult for anything larger than a small car Wheelchair accessibility: Yes

If I could give zero stars I would. Went through the drive through, debit went through just fine. After waiting over 10 minutes, was told the card declined. This seemed strange, as the machine said approved, but tried twice more, being told again that it was declined despite the machine saying approved. Ended up paying cash. Went home and checked my bank statements, debit went through just fine. Went back same night with proof, and was brushed off. Spoke to the manager and was told that they couldnt reimburse me. Refused to look at the proof I provided, and said to come back the next day. Horrible customer service, paid just under $50 for three mediocre sundaes. Will not be going back, would like to hear from corporate about my reimbursement please. UPDATE: went back the next day and was able to speak to a different manager. He was much nicer than the one I spoke to the night before, apologized sincerely for their mistake and refunded me for the three debit transactions. Added one star for his customer service.

I visited last week over there and their service is great and their crispy chicken is the best.The girl(Jasleen) is best in customer service and she speaks so politely.

Ordered the largest icecream cake, was done beautifully.

Dammmn this place kinda sucks, if you ever want to have a day off sick come eat there cause u can get food poisoning after eating there, since I ate there 3 times in 2 weeks

I went to order 3 small blizzards it was 20 bucks I went to pay and realized I didn t have enough, when told they then rolled their eyes at each-other and started laughing

Im lactose intolerant and ordered a burger with no cheese. They gave me double cheese instead. I said repeatedly no drink they gave me a drink anyway.

Great experience, younger boy at till was fantastic & patient with our large family while trying to figure out what everyone would like . Great service ! Food

It smells kidna funky in the building, and i alwayd get my food kinda cold, but its still kinda good and i do appreciate how quick the food comes out.

Its Dairy queen.

We ordered birthday cake for our 2 year old and loved everything about it. The taste, the design, the responsiveness of the staff, the creativity and the patience of accommodating any last minute changes.. thankyou so much all you for giving us a wonderful experience

Some of the rudest people I have ever talked to work at this Dairy Queen. I ve been three times and every single time my order has been wrong and has taken over 20 minutes. Will NOT be going back.

Ordered a basket of onion ring. This is what was in there for $7.44and they were cold as ice. I would rather drive further and go to poppies now. Poppies gives big onion ring order for same price and make it as you order. Very disappointed.

Always good food!

Fingers and fries served quickly through the drive through

Way better then the original DQ in fergus although being a local I was always able to get free food from the previous DQ

I love the new Oreo dirt pie blizzard !!!

Love new Reese s pieces cookie dough blizzard

My daughter and I have recently moved to the area and we have now been to the Dairy Queen in Fergus four times. Each time the service has been excellent, the place is spotless and the food was served hot, fresh and very tasty. We have stayed inside the restaurant to eat and each time we observed the staff to be cleaning the table tops, the benches and chairs thoroughly. The workers are all very friendly and very patient with us, including my daughter who is on the Autism spectrum. We are so happy to have a DQ to enjoy every Thursday evening.

Convenient location, nice ice cream desserts

Ordered 4 blizzards, they were very runny and next to no skor in them at all, not cheap either. Very disappointing :(

Very good service!

2 pieces of cheesecake barley any strawberries worse strawberry cheesecake blizzard ever...

Dairy queen food is probably the worst out there. Id give it a one but the service was very good.

First Blizzard of the summer! Yum

Its a diary queen

Drive thru fella. Could not understand him. Warm bottle of water. Expensive fast food

Ice cream is always delicious

Beware! Watch every item they enter. They tried to charge me $1 more than the item I wanted was priced at, and claimed the menu just hadn t updated yet and it was the new price set by head office. They refused to honour the menu price they were advertising in the store, and claimed they can t change it.

Gave a $20 and got $8.25 back for 2 SMALL Blizzards. Absolutely OUTRAGEOUS. I will not be going back.

Drive thru is pretty slow but staff are friendly Parking: Lots of parking Kid-friendliness: They have kids meals and choices

Clean place, exactly what youd expect from a Dairy Queen

I have been going here since it opened. Clean store. Friendly staff and good service, even with the current challenges. TodayI ordered online and the order accidentally went to another Dairy Queen. My fault. The app is not great. They replaced my order no charge at their store. How classy. Thank you

Fast service...

Staff were nice, but some food items were not available.

Cant beat ice cream !!

Went for a dipped cone. Excellent. Medium was huge and delicious. Very friendly staff. Fast service. Parking: Lots of parking.

Ive stopped at a few DQs and this one is by far the worst lately. 3 out of 4 visits to pick up a favorite treat for the kids a mocha moo latte and go figure were sorry but the machine is broken. Really people? Getting almost as bad as another fast food chain and their soft ice cream machines with surprisingly the same problem. If youre looking for a treat go look somewhere else at least the machine will probably be working there.

It was okay. The workers were quite rude little rushy the bathrooms were really gross. The kitchen and dining area was clean, but the bathrooms were definitely lacking some cleaning skills

Our go-to for ice cream outings, although we also use the Fry Shack in the summer months. The customer service is always friendly. A great addition to the north end of Fergus as this town continues to grow.

1) The person at the cash was also doing drive thru and interrupted me mid-order to take a drive thru order *twice* 2) The ice cream was runny 3) Asked for a variation on a menu item and although they tried they couldnt understand what I was asking nor was there a way to key in a variation into the cash register. 4) Called out my number when my order was ready but I was never given a receipt or number 5) It often smells like sewage or something similar inside. This doesnt seem to effect the food but makes dining in impossible. This has happened frequently ever since it opened.

My suggestion would be to have someone who communicates clearly on drive-through As we found it difficult to Understand the person who is talking to us And this comment is not Intended To offend anybody Just a suggestion

Busy but good service

Bizzard has ingredients in only the top 1/5 of it

While Wendys triple burger is better, this one was still delicious. Its nice to go to a DQ with more than just the frozen treats. It was also nice to have the staff bring my family of 3 our order. Their fries are pretty good too.

Twice in a row, I ordered birthday cakes and both times they were not made up when I went to pick them up. The last time, I waited for an employee for 15 minutes before she came out and said there was no cake. So I had to wait another 15 minutes for the cake to be made. I had pre-paid. Poor business practice. A complementary cone would have gone a long way. Next time, I am going to Guelph.

Ordered 2 shakes at the drive thru, one gentleman took our card rang it through. Waited a few minutes more, different person tells us the debit card didnt go through. Which we found odd, but gave them a credit card instead. Husband drove away while I checked the online account. Yes, it went through debit fine. Went back to talk to them about double charging us, showed them the bank info. They refused to reverse it, said the manager would call us later. Oh and they got the order wrong too, twice. Poor customer service and we just paid over $24.00 for 2 poorly made thin shakes. Would like to hear back from corporate please. UPDATE: Unfortunately this was not resolved. We received a call from the Fergus Ontario owner demanding information that we already gave them on the day. The credit card receipt, which they had, we never received a receipt, and a copy of our banking information, which the person on duty took a photo of already. Then he gave this ridiculous excuse that he would have to wait for at least 2 days for it to post, and they cant reverse a double charge at the restaurant when its made in error. I have worked in banking and retail, and that is utter nonsense. They also never showed us on the machine or by receipt, proof that the debit card was declined. Which is common practice. The owner would not let my husband get a word in edgewise, just kept repeating the same lies, and gave no indication about refunding our money. My husband raised his voice to say no thats not correct, and his answer was to say, If youre going to be like that theres nothing I can do about it and hung up. So they charged us twice and kept the money.

Ordered a custom ice cream cake. Easy to communicate with, did it exactly as I requested! Very happy with the cake and service!

Kid-friendliness: Good place to take your kid or kids f a treat Food

Service and food delicious

Quality and taste of the Burgers are worth going back for, you seem to get a lot of value for money. Parking: Easy parking, lots of room. Kid-friendliness: Lots of kid-friendly items and food sizes on the menu for kids. Wheelchair accessibility: Very wheelchair accessible, good van parking.

Always a great idea on a hot day.

Had mold on bun No comments from staff just made another burger. Disgusted. Service

I went to DQ in Fergus today, bought my Aunt a Cake, asked to write Happy Birthday, I noticed there were no decorations on the cake, my Aunt loves Pink Roses, I asked if they were able to add pink roses on the cake, a very kind young lady by the name of Rupinder said she would be happy to decorate the cake with pink roses for me....she went the extra mile and this will bring a smile to my Aunts Birthday, thanks again Rupinder!!

I was in drive though....

GREAT CUSTOMER SERVICE Parking: Lots.of.parking Kid-friendliness: Great for kids to sit and eat food Wheelchair accessibility: Door openings for wheelchairs and ramps

Its dq

Dairy Queen. Enough said.

They dont flip the blizzards at the drive thru window, because theyre always half melted before it gets to you.

Very slow service. Workers look like they dont want to be there and literally drag there feet everytime they walk.

Orangeville staff is far more courteous and helpful to customers, and get better value for your money. Fergus store is very stingy.

Drive thru always clogged with a long line of cars. Pick up the pace!! Manager is a very friendly man

First time ever eating at D Q .Had a bacon cheese grill burger. DELICIOUS. Had a side salad that was sooo fresh. What an enjoyable meal . Wish we had one in fort Erie!

Always great food and service. Highly recommend it.

It was great

Love the oreo blizzard

Big parking lot, drive thru, quick service.

The restaurant was one of the cleanest I have seen. People who own and work there should be applauded.

Always love the banana split blizzards at DQ. Give it a try.

Always great, fresh food, along with super nice service. Love this place. Highly recommended.

Thank you Dairy Queen Fergus for helping us in a bind. The ice cream cake was customized, delicious, and my son love it for his 9th birthday!! Thank you.

Very delicious tomato soup

Tried the 2 for $5 special, and seems like whoever assembled it figured that extra, extra extra mustard would be a good thing. NOT Guess I should have specified that I only wanted a reasonable amount of mustard or that I wanted to taste the burger not just mustard.... there was so much that when I ook a bite, mustard ran out and was dripping from the sandwich....Didnt eat the second as it was just too much.... To the manager, please train your people properly and know and monitor what they are doing.....

Waited 10 minutes for 2 tiny wraps, only for them to be made wrong. Came back through drive thru, told the lady at the speaker that they were made wrong, and the response I got was mhm ok sure bring them back up then if they are supposedly wrong. They then proceeded to take my food that I had already opened, and bit into, back into their store (REAL COVID SAFE LOL), only to reuse my already biten wrap, and remake what they did wrong and gave me the same biten wrap. Absolutely disgusting and will never return back to this location.

Tried a new pecan pie blizzard. It was awful. Hardly any pecans in it but caulked full of a disgusting cookie/crust chunks. I couldn t eat them. Very expensive very expensive

Very friendly and helpful staff, and good fast food.

Been here a few times with family... Friendly staff

Good food

I needed a customized turtle ice cream cake on short notice yesterday. The lady was very accommodating and did a perfect job in a short amount of time. Thank you very much for the prompt professional service.

Too expensive and kids do not listen. Also only one white person per shift . Might be racist..

Yummy. A couple wonderfully dirty double cheeseburgers for my belly! And they were just what I needed.

Good ice cream

Burger and fries were cold . Service was prompt