KFC in Fergus

Very slow service

Had a pleasant experience with the employee today, wouldnt usually review, but it was worth it.

Found a hair in the batter of my chicken don t go here this place needs to be shut down

Very nice gentleman served me. Very helpful and friendly

A retro KFC restaurants. Sandwich was hot a fresh. Staff were friendly.

Reliable KFC, never fails to feed me.

Ordered a 6 piece family bucket meal got home to Owen sound opened the bag and didn t get the fries or coleslaw but got the large gravy and the service was awful no personality. Tried to call 3 times and no one answered the phone

Didn t have chicken when I came, but Chef Bryce was doing his thang

Horrible food over cooked and dry. The workers were so awful and asked for a side of mayo and was told no.

Yuck

Good customer service. Chicken and fries were fresh and crispy.

Ah you know. KFC never changes . Would be nice if the windows were cleaned..nice staff .

Buyers beware check your orders KFC is famous for not giving you all your items! Every time Ive gone there they skip something

Friendly service, food is delicious! Just like in the day. This is a very good KFC. Worth the drive to Fergus Ontario. I did take out today

Great service! The fact that it looks like the old style Kentucky Fried Chicken is amazing too! Food is great as well :)

I bought chicken this past week chicken is very small I noticed we use to get big pieces should be less price if your going small charge less

Sooooo disappointed. I ordered last night from Uber eats and they refused to make my food. So I ordered at 8:20pm they close at 9pm that s 40 mins and the Uber driver told me they refused to make my order. I can t think of any good reason why. None at all. That s just pure laziness. And not like I ordered a bunch of food it was literally a 4 piece meal for myself. Just sad and I ll never be ordering or eating there ever again. Want a good experience get Mary browns they never disappoint.

Absolutely Disgusting for an food chain building needs a lot of work food is very Greasy

It definitely seems like they are trying to cut costs here. Barely any breading on the chicken, which is always the best part. Some parts of chicken were mushy and completely bare of breading. Gravy was very watered down. Gravy from KFC always was my favourite, not anymore! Basically everything had barely any flavour. Asked for white chicken, agreed to pay extra for it to be all white, got half white meat and half brown meat. A quality check needs to be done here as it is no where near where it should be. Absolutely awful.

I would totally give 5/5 on my best experience at this location but I also would rate a 3. I ve been here 4 times and had 3 different experiences. Juicy and gorgeous, dry and over seasoned, and juicy and under seasoned. A shame because damn can they make some good chicken when they get it right! Parking: Tons of parking !!

Great food, manager was really nice, and the style of the restaurant is kinda cool, havent seen one like that in a long time

We ordered pickup and when I got to the store in Fergus, I was informed that they cancelled my order due to lack of stuffing, we received no notification they just made a decision to cancel everything without even an email. When we called customer service we were hung up on, after numerous retries we were informed that the store will be handling our refund, at the store we were told we should be getting refund in few days but it would come from corporate KFC not the store. We waited a few days and we were still charged for the cancelled order and no refund. Horrible customer service at the store and online.

Food was good, took awhile but it was made fresh cause they know better not give bad chicken. It was chill but the restaurant was but dirty. Overall would go again

always closed randomly. went there tonight at 6:45pm, and hours say open until 9pm, but it was closed. this is not an isolated event.

This location need updating. Ordered wings from Pj. Always great chicken when he cooks . Great service and very polite all the time.

This place is really becoming a dump it needs a reno badly, the washroom stinks and overall the restaurant looks like its from the 1970s in here.... floor tiles are cracked and original, dirty, tables and chairs are worn and dirty.. I was hesitant to eat my food, and only did so because it was deep fried.... what can they do to improve? Tear the place down and start over again. This should not be in the KFC franchise organization if you ask me..

Great service from the gentlemen tonight along with Hot food right at the end of the day ! Great job

Twosday special. 2 pieces for $2.99. Pleasant staff.

The food was way over cooked very very greasy the fries had way to much salt on them my wife had a chicken in a bun half of it was so hard she had to throw it out from being over cooked this place used be really nice place to get the food but I will never go back

Went to try the new fries, they were not seasoned at all. Thought the food may have gotten better, but no it was greasy and not crispy at all. I will never get KFC again!

I used the app, and it said food would be ready in 15 mins. Well, 30 mins after that finally got my food. At least the lady working was nice and gave me a glass of ice water. (It was a stupid hot day)

They dont except digital coupons only fast food chain Ive seen do this

Order through door dash,I will never go back to the fergus store..the pieces of chicken was cooked so much meat was hard and skin was burnt and they were so small looks like they cut the chicken into smaller pieces...fries were cold and hard...just the worst for over 70 dollar charge...think twice folks dont waist your hard earned money..this was not a treat..making a peanut butter sandwich now...

Normally when people review it s because it was great or it was terrible. Well, it s terrible. The worst chicken I ve ever ordered from a kfc. Really soggy. The place itself too is an absolute dump. The nostalgia of an older built kfc wears off in 3-5 seconds once you step in the door. Place is old, which is fine, but wow is it filthy. Everywhere you looks it just gets worse. Sketchiest place I ve ever visited in centre Wellington.

Food is really good, place is really dated..needs a face-lift in a bad way

I really enjoyed this KFC. It still has the retro vibe you dont get anymore. Unfortunately- everyone was incredibly ill, within an hour of eating out food. As well or French fries were very soggy from the moment we got them. Everyone needs to slow down a little bit in the kitchen and check expiry times

I used to come here as a kid alot with my dad, when the Toonie Tuesdays where a thing, it was really great but havent went back in a long, long time. Until a couple of hours ago and let me tell you, I walked in and realized nothing had changed all those years ago, filthy as sin, rudest staff Ive ever seen in a fast food joint, and the food... Oh God the food, I cant even describe how god awful the food was, I feel bad for the chicken sacrificed to make this meal I had. Hits all the boxes, dry, oily, burnt, and overpriced. Dont go here, youll thank yourself later for it.

We had some issues with a past order and when I reached out to this KFC they were fantastic about making it right. I appreciate their attention to the concerns and for giving us another chance to judge them. The food was delicious and I appreciate the great customer service, specifically from Royston. Thank you!

Had a craving for some KFC and stopped in for a 6 pack of chicken only. It had obviously been sitting for sometime by how dry it was. That wasnt the issue for me. The smell....... and the taste of very old grease that it had been cooked in. Horrible horrible horrible. Please spend the money and change your oil!!!!

Place shouldn t even pass health and safety. The inside is disgusting, and so dirty! Wouldn t recommend

Avoid this restaurant at all costs. One certain employee that goes by Allie is awful. Rude to customers. Doesnt follow protocols. And definitely isnt about customer service! Health and safety isnt something she is concerned about! Go anywhere in town besides this dump of a restaurant. It should be closed down!

Well, I am going to this KFC now on and off for over a year and I have found the service on the food to be exemplary. I have never had a problem there and just so everybody knows this JS person I know who she is and she has a personal vendetta against this person. She is referring to outside of work, and its only doing this to try and make trouble, so please ignore that foolish review and ignorance that comes with it. Like I said, I have gone in and out of there multiple times and have never had a problem. Parking: Easy to get In-N-Out.

I treat myself and my family to KFC about once a month. Service is exceptional and Alisha is a staff member that stands out. She is super accommodating and all about making sure the customer is happy. I really like this location and find all the staff really good. Would highly recommend.

Excellent service. Great food. Good prices.

Good value lunch box.

Order 2 classic plant burgers. Now the last few times I ordered it, it was great! Enjoyed it much but whoever made my burgers tonight yuck! Way too much mayo on both sides, overcooked and gross brown lettuce. Not impressed. Might be back, might not be.

Called 5 times to put a order in for my wife to pick up but no answer.. which I find weird cause its dinner time . So when my wife was in there ordering I called to see if the phone was working and my wife said it was ringing and nobody cared to answer it . Good thing theres a Popeye and Mary browns in fergus guess we will be taking our business else where .

Came in here today for take out and we were just about to eat our meal in the restaurant and our kids seen hundreds of ants on the floor we will never be back to this location

Pretty good last time I got it. Do not order through door dash though. They will do nothing if the order is wrong. Nothing at all.

Obviously delicious food, thats 5/5; but the storefront is desperate for a facelift. Very uninviting

Slow service

Really kind people, fast, good food and affordable.

Old school

Good food. Crispy chicken. Always fresh. Not too expensive. Parking: Accessible parking and all other parkings are specious and well planned. Kid-friendliness: They have good sitting arrangements for kids.

I just ordered a chicken sandwich today but I actually love the old retro look that reminds me of Kentucky Fried Chicken outlets from when I was a kid. Back when they werent afraid to use the word fried and actually tell the truth instead of KFC that tells you absolutely nothing. Sure its dated inside and out but it has a lot of charm to it.

No napkins, no cutlery, overdone fries. Great chicken.

Asked for corn salad and got boiled corn, called back and nobody answered went to the location few minutes before they close and they were already closed

This KFC was closed at lunchtime.. which seems an odd business plan.

ONLY ONE EMPLOYEE DOING CASHIER AND COOKING!!!! Excellent job! Chicken wasn t too bad either.

Waited 40 mins for some of the smallest pieces of chicken. Plus it wasnt fresh, I think it was cooked under heat lamps

We just got chicken from this location it is so oily and tasted like oil and nothing very bad taste

Every once and awhile, you crave KFC, and it is good. This visit I used a coupon and realized after I got home they forgot the pop.

The chicken was very good but the fries couldve used a little more salt

Always takes a very long time for my food, front staff works hard kitchen staff rolls eyes when you order things with extra gravy and says well try have gone in on numerous occasions with line ups out the door and the bigger lady in he back doesnt move from her computer chair to help with orders, all while distracting kitchen staff. Very non-productive management and when asked about it the employees are very embarrassed and cant do anything about this lady. the rest of the staff is great and and very hard time for an update in management. This has happened on 3 separate occasions.

Food here is good but the new staff gets anxious even in a small rush and start messing up stuff

Poutine popcorn chicken bowl. Yummy

Everytime I bought chicken in this Kentucky in Fergus always old and dry,now I bought it again I was hoping have a changes but its look like part of their recipe,I think??

Food was excessively greesy, gravy had no taste like it normally does. Almost tasted watered down..fries were cold!

It was very good and nice and hot

My expectations were not high. I like KFC,; you get what you get. This location in particular is not clean, and there were a couple broken windows/doors. If I didnt live locally, I probably would think this location was closed/abandoned, based on the appearance. We grabbed a couple Famous Chicken Sandwiches for lunch, which were unfortunately very disappointing.

Orginal KFC I think, Old but comforting, no fuss and good food , nice staff.

Vegan chicken sandwich. Good job

Just a regular KFC location is very outdated though. No drive thru

Great food great deals

Everytime I order online I choose a specific time to pick up. It seems like whenever I go get my food its never ready and they act like they didnt know. Yesterday I ordered my food for 5 pm. I showed up at 5pm and I was the only one there and I told them I had a pick up order for 5. It wasnt even ready !!!! They were just standing there talking and one guy had his ear buds in. I ordered my food at 330 for it to be ready at 5 and they werent busy. Very irritated and disappointed

Order for a specific pick up time, and everyone working there, just standing around chatting, no one actually cooking the food. Pick up 15 minutes after scheduled pick up time. Also, way to water down the gravy. Yuck.

Closed with no sign

its KFC , whats not to love

Okay

The food was good

Great chicken

The Famous chicken sandwich is not that famous Not crispy , taste like old stock of breaded chicken . Not satisfying taste Cashier Not so friendly. I have to throw away the rest of the chicken sandwich it taste bad . I had order it so many times but this time its taste awful

Took half an hour just to order online & the food was garbage. Chicken tasted like it was fried quite a few times, fries tasted like they were fried & then nuked, gravy was beige & salty, macaroni salad tasted like vinegar & coleslaw wasnt much better.

Arrive at 6.20 pm their out of chicken 0ne customer a head of me. I asked is had they preped food ahead for the supper rush the front desk staffer said we dont have enough help there only 3 of us working its going to be at least 20 min thats it

French Fries were microwaved. Too bad I cant leave a zero star review. Or negative star review. Little tip KFC dont microwave fries! Also I asked for chicken not chicken nuggets. The chicken pieces were so tiny Ive actually seen bigger chicken nuggets. Also they were so dry I think the tiny little chicken pieces were cooked the day before. Nothing in this review is exaggerated this KFC needs to shut down its the WORST FOOD I have ever had. Microwaved fries. Nuff Said.

Great delicious popcorn chicken and chicken sandwich. Wonderful coupon to save money. Clean tables. Enjoyed

Good service and quick

Every time you get food from here its so so old everytime!. Same complaint from everyone and they still wont stop. Disgusting food. Old chicken and fries. Luckily mary browns is now in fergus. Will never eat here again .

Good old KFC food is always consistent. Place is a dump, washrooms even worse.

Chicken was dyed out.

Efficient and good

the chicken is not crispy

service is good but they have to do something about the greasy chicken

Ohbplse just make the skin

Good was good just the premises looks and is very tired! In said need of updating

Best fast food in Fergus

The wait for the order is too long

It was KFC....what more to add?

Great service great food great people highly recommend

The staff really cared about the order when they made a mistake. They definitely made it up to me.

The chicken isnt as big as it used to be and the staff could be friendlier

Excellent service

Clean and fast

I always liked it over Mcdonalds better of the 2 evils.,.

The food and quality has gone down hill considerably over the last couple decades ..over priced for what you actually get.

For more than a year I have gone to this KFC location at least one day a week. Im never disappointed. The food is always hot and the staff are amazing!

This KFC has some of the best chicken, they always use fresh oil.

Rest is extremely filthy.

Fast and efficient. Great cook out back

Preordered 50 mins ahead for pickup. Still had to wait 20 mins to get my order. And....they were out of popcorn chicken, one of the items in my order and no one called to let us know or have us change the order. and then they forgot to bag one of our items and we had to go back. Driving through from out of town, no one has this kind of patience. Was honestly disappointed!

Delicious

Taste is fine. Staff is very slow, zero sense of urgency, and overall inefficient

Its KFC if you dont know what youre getting into just eat it youll either like it or you wont

The KFC in fergus is excellent. The KFC in Orangeville is probally the worst Ive been to.

No gravy what? KFC no gravy. Enough said.

Waited over 35 minutes for a singer because they ran out of chicken, 5:40pm - 6:15pm. Never again

Hot and fresh, really good

Id give zero stars if I could. Went in and was over charged, I ask for small fries and they punched in that I wanted 7 small fries? Got refunded for that then when I got my meal it was wrong. When I went back in so I could get what I actually paid for they acted super annoyed. Also wait time is outrageous considering the place wasnt so busy.

Went in for some chicken on a Friday night and they said they were out of chicken.

Blast from the past

Ok

Quick service

We were told they had run out of tenders, we then ordered burgers, food was terrible, this is the second time that we have had bad food and service at the Fergus KFC. Not cool.

Fergus KFC needs up dating the food is poor yet I keep going back . If you go in 2chours before closing you are made to feel guilty for trying to order. Time to freshen up to the image store and improve food quality. My chicken wasnt crispy I guess they forgot the herbs and spice.

We hadnt been for a while, because of order screw ups. The kids wanted a treat, so we went. Ordered chicken tenders, popcorn chicken and fries. Once again the order was screwed up. Got regular 8 pieces of chicken, which was very greasy. We wont be going back.

Addictive, delicious, heart clogging, waist expanding goodness

The worst KFC I went to and will not be going back to this location for sure. Went in at 8:18pm to order and was told they cleaned up and havent run the fryer for 20 mins. Attitude was not right or customer friendly. Called to complain shocked to know it was the manager who dealt with me. To add insult to injury she told me chicken is easy to spoil so to have done my order would have created left overs for waste. Absolute disappointment! If there was 0 I would rate this place a 0

Love it

I ordered a poutine at this KFC and there was only a bowl of gravy little to no fries and it was soup at this point

The place itself is very old and worn out. Bathrooms are ok but very small and not to sure of cleanliness. Staff isnt overly friendly either. Kind of seem like they wish they werent there.

Best gravy around

I cant believe how bad the chicken has been , its smaller and over cooked. And to tonight I bought 22 dollars worth of chicken at the Fergus store and it was so dark looked burnt and salty. Was gross. My last trip there. What a shame. So sad to see a place I grew up with deteriorate so badly.

I bought an 18 piece meal and almost all of the pieces were wings and drum sticks very disappointing for the money. Actually a rip off

Looks a bit retro ... it brings back memories of the original KFC... the chicken is ok... the service is just so so... To dine in is ackward. The tables are not suitable for every body and can not be adjusted because the chair are part of the table... the food is good.

Very dirty, place is falling apart.

Slow service

Trilogy was Epic!!!!!

Excellent. Just like the good old days. Fresh, hot and delicious.They even had mashed potatoes and gravy. I took a chance, glad I did. The best Ive had in a long time.

Very quick service for the amount of food we got

Place needs a makeover in a big way. Nasty! Funny DIY lines spray painted in the parking lot. Somehow expensive even with these issues. Yikes.

An original KFC with the great service that will have you coming back.. Finger lickin good!

This is the most horrifying chicken I have ever seen. The chicken pcs are very small and you can t indentify the pcs. It is greasy ! The service is extremely slow and the employees are rude! I have went back a couple times over the years to see if it s changed, it s only got worse. I can see why kfc s are all closing. It s too bad as kfc used to be good. I m surprised this one hasn t closed yet !

Very great and yummy ver. Lan place all ways thats in fergus ontario

The chicken was fine but staff at the order area were rude and abrupt. I asked how long would the food take the answer was I dont know.

Food was very Bland super greasy chicken was chewy garbage

Whats the point of staying open til 9pm on a Saturday night? If you have no chicken at 840 pm. Not the first time thia has happened.

Not a fan needs updating

It needs a major clean or perhaps renovation

Food is always great

Chicken pieces were very small and had a lot of the skin missing.