McDonald's in Fergus

To spend over $40 on meals and then to be charged $2.25 for 3 packs of mayo is beyond absurd. Get your damn act together McDonalds. Edit. STOP CHARGING PEOPLE $.50 FOR A PACKET OF MAYO AND BBQ SAUCE IF YOU CANT EVEN PUT IT IN THE GOD DAMN BAG. PATHETIC

If you want food fast this is not the place to go.

Often give wrong items, longer wait than usual on drive through, staff not using gloves when preparing food

Bad drive thru

Had a mishap with my order tried to call, Phone number on googles does not work.

Fast food joint. The usual.

I go every day. fast and friendly

Good fast service

Slowest McDonald s in the history of the franchise.

Went into the drive thru and was craving a double quarter pounder with cheese. When I went to into my bag, I realized that they made me a triple quarter pounder with cheese. It felt like winning the lottery. The triple quarter pounder might be my new go to.

Coffee is good. Often, they have good deals for coffee. I dont eat in any canadian McDonalds. The food was bad for the stomach whenever I tried. Food

Went to curbside-waited over 25 mins for order-15 or more orders completed for drive through-went in to get meal-it was sitting on counter-the order was given to me but was incorrect & the large fries were missing-this is not the first time having to wait too long in curbside for only two meals-will never order from this restaurant-food was cold-no manager to speak with!

The staff here are great, food is delivered promptly, room in the lots for truck parking. Food is as good as McDonalds is capable of. Restrooms are clean. Parking: There is parking for transport trucks

Took quite a wile for 2 teas and a muffin. 4 boys were just batting a balloon around not sitting or buying anything. Management did nothing. Food

Very slow and inattentive staff .

Can be busy .....but its good

Went around 2am, food was good but took a while to prepare

With 4 people ahead of me, my order was the only one on the screen. Instead of fixing service times, managers are cheating the system by clearing orders before they are done.

not sure why they claim to be open 24h but when i went through the drive thru they were closed to prepare for breakfast?

Waited @ Curbside for 20 mins for a simple hot cakes happy meal. Then again inside for another 5 mins. Drive through was the priority

If they get your order wrong just contest the charge on your credit card and you get a full refund. I have eaten for free many times here because they don t Know to distinguish a regular Big Mac with a double. Thanks for the free food!!!! Go here if you want your order wrong and free food. Worst McDonald s ever

Drive through times are terrible, Ronald would be displeased.

seriously, i usually comes on this time , the girl working there either be sleeping or just have a zero skills to treat any person out there .. Hope this place hire some better people who actually likes to work

2 sandwich and wait was 20minutes . My order was 830 kiosk on October 18 at 6.26pm

Almost always at least one item missing when you go through the drive thru

They call it rotten roneys for a reason

Got the happy meal on the drive-through for the bucket and your employees could tell me that you were out of buckets

If I could give the service no stars I would. The worst service around. I stood at the counter for more than 10 mins waiting for service-no it was not too busy or understaffed. There was a full kitchen and service team and there was two people infront of me who were waiting before I got in. When I finally got to order he did not say a word to me. Took my order and payment , handed me the receipt and walked away. Then it took another 25 mins for food to arrive. No I am not exaggerating, I have receipts to show

I ordered at the counter, I did not get what I asked for, and then the management blamed me because their staff do not know their own menu items. Is it so hard to get a burger with no cheese? Apparently the answer is Yes.

Absolutely worst breakfast Ive ever had just thought eh lets try McDonalds today instead of tims. God to I regret it coffee is disgusting taste spur almost an hash brown barley cooked an mushy. An the sandwich bread was stale at least the meat an egg was cooked an warm! Back again today waited 15 mins for 2 McDonalds asked for light mayo an add bacon an no onions due to allergies. After 15 mins the drink was right a sprite. But the burger came without what I asked an with onions. Cant eat an didnt get what I paid for an couldnt wait another 15 ...

The ammount for this food nowadays and they cant even get the order right is ridiculous and embarrassing. Stop hiring indians and people who dont even understand English! Our town is ruined

Be sure to check your order before you leave! Ive had multiple instances where Ive been given the wrong sandwich, or something is missing that I paid for. EDIT: I also watched two younger employees throwing yogurt tubes at each other. And when the yogurt would inevitably hit the floor, they just picked them up and packed them with the food they were serving. Very unsanitary and childish.

16 nuggets in a 20 piece, half-filled fries and drink. You have to check your order for accuracy every single time

Have visited this location three times now while road tripping. The best McDonalds fries Ive had in a while. Fresh each time, perfecly fried, hot, and not over salted like most locations ive been to. Have had the McChicken meal, and the Firecracker McCrispy. One of the visits we got extra Firecracker sauce and dipped the fries into it. If you like some sweet heat its actually tasty. Staff was friendly and fast even when it was busy. Positive experiences so far.

One of thw worst experiences. The person is hard to understand, takes the wrong order, argues with me over the wrong milkshake, the avocado chicken wrap has NO avocado in it(!), the double cheesburger is a joke, just two dry piece of what must go through for meat but are tasteless and dry, on the burger just one piece of pickle, the fries are more salt than potato.... Wendys it will be from now on. #mayorfail

Cant get a simple drink order right. Worst McDonalds dive through.

Expensive nowadays

It was a McDonalds

The food is always good, and the staff are always friendly however the drive through can be verrryyyy slow. I waited over 20 minutes for a chicken wrap for someone to come out and tell me they just dropped the chicken and it would be another 10 minutes

So alow and staff were rude

Only stop if you have to.

Ive had problems a few times with this restaurant and I doubt Ill be back. A couple years ago, my husband and I went through the drive thru, in the evening, for a simple coffee. Double Double. It took several minutes to get our order through, as the people taking our order were laughing at each other and messing with the screen. When we finally got the coffee, it was black, with almost no sugar. When I went in to get it fixed, they just kept laughing before making a new one. A few weeks ago, I was trying to call a pizza place, that had the wrong number on Google. It was the McDonalds number. They answered with Hi. I said I was looking for the pizza place. They said: this is McDonalds in Fergus. And hung up without giving me a chance to say anything else. Every interaction Ive had with this restaurant feels very unprofessional.

Its a McDonalds. Now open at midnight. Also still same

I have been going to this McDs for a few years now and it has just gotten worse and worse to the point I plan on not eating McDs in Fergus. Slow, slow, slow service. Always check your bag as they have missed multiple things over my time coming here. Prices have gone up like crazy. No napkins in the drive thru bags. They have now also recently started charging for McChicken sauce which just feels like a slap in the face especially since they dont give or even offer you ketchup in your bag. They also rarely fill up the large fry all the way. When you go through drive thru you almost always have to park. I am always excited to get McDonalds but I come out of this place and I cant even enjoy my meal because I am so frustrated by the experience.

I stop here once or twice a week at work on my lunch break. Always order a medium black coffee......that is it. From the time stamp on my receipt to actually getting my coffee is 7-10min. I can understand if I ordered a large meal but it is just a coffee....... not even any milk or sugar. All they have to do is pour it in a cup and hand it to me. Unreal

1$ cones with the app all summer!

Doing their best with busy drive thru but these people don t know how to manage - helping 2 cars from outside lane got every one on the inside lane and park me after 20 minutes to wait for ice coffee - not at all reasonable.

Its McDonalds.

I always do takeout using the app and I do curbside pickup and they never got my order wrong at all. Keep up the good work!

Drive through service is much better than going inside.

Its the golden arch, what more can you say.

Cold food Drinks tasted like water Slow service / lots of joking around behind the counter while people waiting to order or receive food Food : 1/5

Of course they forgot the fries. Better then last time when the big Mac was forgotten. Some day Ill learn to unpack the bag before I leave.

Drive thru line ridiculous long wait, obviously not enough staff or poorly trained staff. Stoped 2 different times to get a special limited time product and the first time the equipment was not working and the second time they had run out. Speaker system was either not working properly or was turned too low because could barely hear them. I ordered something else and they added and charged for something i did not order.

Soggy and undercooked

Very slow drive thru.

Update::::: We went for lunch on a PD Day, it was so busy but the service was extremely fast and there was someone going around the dining room ensuring everything is ok, cleaning up and offering kids colouring sheets and crowns. Impressed! The service was quite slow and we came at an early hour on Halloween, only two other parties in the restaurant. The front staff did their best to avoid eye contact and help when you had a question (we needed a straw, etc).

Selling expired product, when asked for new fresh product was told they we out of stock. Manager who handled it was excellent, however you should not be getting expired product from a restaurant, more than once.

Love the new electronic menus when placing an order

Cleanest toilet in town!

Prices increased, quality decreased. At least since 202 if not earlier. MC D;s has fallen much like the other franchises, though not as sharply. Their QC needs to be applied to the new franchisees, who care little about quality and service.

Great chocolate milkshakes

Food took much longer to arrive than usual. Fries were cool. Chicken only warm. Couldnt waste time to complain as we had to leave for an appointment.

If I could give zero stars, I would a bunch of useless teenagers working there like chickens with their heads cut off they don t listen and they have zero customer service skills do not recommend

No longer 24/7 closing at 1am to 5am according to employees

This mcdonalds is not the greatest the service is astonishingly bad and the drive through is very chaotic at times mostly at 3:00 or 6:00 they usually never mess up a Big Mac though Ill give them some praise but overall not good wendys is better and thats not a compliment to wendys there not the best either

Waited over 10 minutes for our food and when it came the server was rude .Our food was cold

A bit chaotic Drive thru was slammed and didnt move for minutes so decided to go in to order. The layout of this location is brutal, and pretty crammed. Seemed under staffed and not about to keep up with the amount of orders. Food was standard

Ole faithful

Expensive and tasteless. Why is it you specifically have to ask for salsa with a breakfast burrito... Should that not be a standard thing in the bag?

Friendly staff and wonderful ambiance

Was open 24 hrs. The food was hot and tasted fresh. Service was fast at the drivethru and staff at window were super friendly. Food and service was excellent

Seating is a bit limited, there were no tables available during the weekend lunch rush. Otherwise, a typical McDonalds.

Got both burgers wrong and first time Ive ever had under cooked fries paid 2.49 for bacon and and extra dollar for lettuce and received none.

Same aa always

The drive-thru is a royal mess. Its almost never quick, and theyve screwed up my order a few times. Inside is OK.. it is usually a little messy...tables not clean.. people NEVER seem to be at the cash to help the elderly... so they are just left standing around.. Ive also seen people leave because of this.

BOYCOTT THIS LOCATION If you decide to use drive thru they send 3 cars from the right lane to every 1 car in the left. And it pisses me off extremely bad sitting there waiting to have my order taken and seeing 3 people WHO ARRIVED AFTER ME GET THEIRS TAKEN FIRST. Absolutely disgusting service. Why even open a second lane. They get orders wrong almost on a constant. Literally every time I have been here at least one thing has been wrong with my order. This is the most aggravating place to deal with. HORRIBLE customer service. Clearly nobody wants to work here. Will NEVER be going back to this location. Timmie s is right next door and subway and an A&W across the street. Not like they re the only fast food joint in town anymore. BOYCOTT THIS LOCATION.

Second time in three days I have been asked to pull aside to wait for iced coffees. Tuesday around 5pm waited 20 minutes while everyone around me received their orders. Same thing tonight pull up iced coffee will be ready in 2 minutes. Sat there 15 min waiting again while everyone around me got their orders. Worst service ever. This is not new for this location. Happening for months now.

Service was still bad. Joking around, bad language, had to shout to get someones attention. Lose the balloons, kids pop them and startle you. Will not go back

Seen to always missing items when packing up for pick up or delivery.

Took over 20 minutes for 2 junior chickens on a time Google maps said they were less busy than usual (8:30pm)

Was in the drive through for 5-10 mins at exactly 12am. They are listed as 24 hours drive through. No one took my order and I drove around the front and I see everyone sitting drinking coffee.

I keep getting grains in my coffee before work in morning seems to be doing it in early 5:30 starts from someone named Tammy and also I went through drive thru asked for 2 cheeseburgers charged me $6.76 I gave them $7 most days I leave a tip now they ask to donate and I do. But to charge me for 2 mayonnaise 50 cents is ridiculous boycott this McDonalds its the only one whos charged me for mayonnaise packet which should be offered like ketchup to fries. Acting manager mukshdeep said we always charge for it when she hasnt even been there a month. I been going here 10+ years not anymore after that. Boycott time people.

Cold and mediocre

It was to much money these day and it not that good of food. The Mc double was on the extra value list now its $6.78 for just the burger thats ridiculous Food

Quick, friendly service.

24 hours kinda. I went there on my meal break 3:30 - 4:15 only for them to tell me that they re closed from 3:30 to 4 to clean and change over. Then they serve their breakfast menu. At four. They serve their breakfast menu at four in the morning. No one is eating breakfast at four in the freaking morning. So i went back to work hungry and with a really sour taste in my mouth at this already poorly run location. Wish Wendys was 24 hours.

Im loving it

Im giving this particular McDonalds a straight up 50/50 because 50% of the time you get what you order as ordered, the staff are fabulous and its super fast, the other 50% percent theres at least one horrible factor making it an absolute disaster. Either cold food , terrible service times and or interactions with staff or not made as ordered 10% of the time itll be a nightmare combination of some or all of the above. last night I got a 30 minute drive through time and a rude kid at the drive through window followed by a 20 minute wait in the go wait over there parking spots followed by some hard as rocks unsalted cold fries and sub par burgers ta boot. But thats what happens when you roll the dice at Fergus McDonalds

No one was there to take order I waited almost 10mins in the drive thru for someone to showup. It was about 12:15 so it wasnt busy at all.

Terrible service - bad, bad attitude from the guy working the Fergus outlet drive-thru order at about 7:30 this evening of December 22, 2023. Ignorant responses about every question as to whether they might have a veggie burger or even just a salad. And then it turned out the guy was so busy being rude that he screwed up our basic order for a few burgers - I had to walk in to request a missing burger. AVOID THIS PLACE - buy in Guelph if you re travelling through on the way north, as we usually are. I will, unless or until they clean up their act!!

Never not had to wait at the drive through . I think the Elf s actually had to make the toys for the happy meals.

They forgot my fries and they get my order wrong a lot and it takes like three hours

I mean its McDonalds

Rude staff gave me cold sandwich first thing in the morning

Dont go here they are always in a rush and the bagels are always cold and barely toasted. Its not a drive thru but more of a park thru. Do yourself a favor and go to another city

Amazing experience with the very friendly crew, love coming here

Every single time I come here I get parked along with everyone ahead and behind me. Why not just serve it out the window?

Every time I go, I have to wait for my order. 2 kids meals?

Slowest McDonald s ever. I think I spent more money on gas in the drive through then I did on food.

I ve been doing drive through and the food is alright but my first time walk-in I decided maybe I shouldn t eat here. I see the manager and workers handling my food without gloves, bare hands on the patty, cheese, buns. Basically everything . Did not even bother with using tongs

Finally open 24 hours again which is great. But they will screw up your order sometimes so you need to check it over. And often enough the fries are soggy or just not very hot, I wish they would be more diligent in making sure the food is hot, fresh and good. Like pretty much all McDonalds now they charge large amounts for additional toppings like lettuce and even mayo. A dollar for a single tiny tomato for example. Wendys is much better value so I usually go there instead.

Waited as 5 people went through the other drive through line, so I went around and back into the other line, then waited just to go the wrong order. Very unorganized.

The service was slow and the food wasnt cooked all the way.

15 minute wait minimum for your food, and its wrong every time anyways.

Says it s open 24/7 , try to go through drive thru (three days after I had gone through and it was open) and wait and then get told they arent open 24 hours, yet signs all through the parking lot saying drive thru open 24/7.

The worst run Macdonalds i have ever been to. They skip people in line all the time, in drive thru. They might as well take away the drive thru windows, because everyone is served in a parking space. It takes forever even with the most basic of orders. And still you have a 50/50 chance its wrong

Avoid this place and make the trip to Georgetown mcdonalds they won the ray croc award for best mcdonalds. This place will rob you. The manager is awful I ordered $40 of food and they refused to give me the 2 mcdoubles they stole from me, any other mcdonalds world wide would have easily fixed this. F this place

Always a 20 minute wait minimum.

Filet of fish was barely warm - very disappointing!! I was out of town returning home so was already on my way before i realized. Fries were nice and hot.

Great coffee, helpful, friendly staff

ust stopped in mid afternoon to get pie and small drink. Place is clean and staff attentive.

Fast and friendly service with a smile.

It was a very convenient location food was delivered promptly and to my table

Parked for fries. This means that they are training or those trained didnt get enough training or they are incompetent. With the prices today - you have to do better than this level of service.

Fast friendly service polite as well

This location has really changed in the past 5 years. It used to be one of the best McDonalds I had ever entered, but is now very low on the list. It regularly takes 5-10 minutes to get a simple single meal order. You often have to wait several minutes before any one notices to take your order. Im not sure whats changed but it is really bad.

This place cant push one order out the window. Theyve got literally 10 to 15 cars parked in spaces waiting for orders. I mean its McDonalds, its supposed to be fast food. Im sitting here 25 minutes waiting for a bagel BLT. At McDonalds in Fergus a small town of all places I mean its not even that busy here

They had a trash can infront of one of the lanes so i hade to wait longer, also i had a wraper inside my ice cream cone, completely wrecked the experience

Says they are open till 12am, all doors were locked at 11:15. Really disappointing. Seen employees with uniforms on sitting eating at a table and no one came to address it. Come on guys you could have had my business. Management might want to check in sometime in the evening.