Chuck's Roadhouse Bar & Grill in Fort Erie

First off, it was freezing in there...everyone in the restaurant was wearing their coat while eating. I ordered steak and it was probably the worst steak Ive ever eaten! The fries that came with it were so over fried, they were rock hard. My 5 year old wouldnt even eat them! $50 wasted for our meals. I generally post raving reviews and I try hard to find something nice to say, but I found nothing positive in my dining experience.

Food sucks. Wont be back

Food was fairly good could have used a little more spice i guess

The burger wasn t good, but the 3% fee was disgusting.

Joey, was our server. He is amazing, alwayfriendly and interested in us. Amazing server.

Probably the slowest service in town, but the food is okay. So if youre not going anywhere in a hurry and youre going to have some drinks, its a good spot,

We only eat at chucks if Joey L. Is working. We have had awful experiences every time hes not there. And I me every tike. Joey greets you as you walk in very friendly and quick to have your order to you. Its like hes only there for you.

Service was good, the food was good, and was surprised by an extra fee on the bill. Im not sure what its for, but the % of tip was on the total of the bill. Id go back, but i will tip on just the food and drink next time

Good selection of foods for the family, good prices , all around great time

Joey was the best, great service & great guy! Will be coming back for sure. Food was also great.

Brandy rocked !! Quick and courteous ! Had Steak and lobster ( medium rare ) Perfection !!!!!! Food : 5/5

Outstanding place!! If you want the food or just hang out for a few beers. Very clean and friendly.

It s a chain, but I had a really good server. He was friendly. Wheelchair accessibility: Yes, it s wheelchair accessible Food : 5/5 |

Woahhh!! What a place!! OMG!! Im so glad that i made a decision to dine-in at this place on the occasion of my b-day. When we entered the restaurant it was quite busy but still we were greeted very well by the staff. Our server made sure that we were seated comfortably. We ordered a bunch of food items.My new-york steak was finger licking good. We also tried spinach dip, Montreal smoked meat and loaded fries and were cooked to perfection. We ended our meal with my all time favorite Chucks Buckaroo. Just loved itt It was such a phenomenal experience dining at this restaurant and we will definitely be back very soon. Shout-out to the owner and the whole staff for the top notch service Thank you guys for making my day more special.

Always a great experience. Food is always amazing! Last visit was for unfortunate circumstances and the server(didnt get his name) did above and beyond to take care of the entire table. 10/10 would recommend

Brandy and Moe are two exceptional individuals that know how to run the F.O.H. here very effectively and can bring new customers to this location without a problem. Good luck to all employed here, youre all doing a great job.

The server was horrible took an hour for mine and my husbands food to come out. She tells us that they are out of stake bites but yet the table next to me that came in after me and my husband they order stake bits and get them, how is that ? Tables of other servers came in and out before we did.From when we sat down till we left was a hour and 45 mins .She took forever getting anything if you want better service go the the one in the falls. Always fast we are in and out in 45 mins.

Sexy food and nice staff

Recommended, the ambience and team member are the best

Good

My steak was horrible they cooked it twice and still got it wrong.

Me and my sister were at Chucks for dinner last night. Our server was Brandy. She was extremely efficient in getting our food and drinks out to us on time with a smile while the restaurant was packed for the football game. Loved her service and her!

Second time trying to order a medium rare steak that was mostly browned throughout steak. As well as a regular of Chuck s the children are use to ordering there refillable Shirley Temple s only to learn here that they charge per glass while not even providing the cherry . Last time we will be supporting locally. Worth driving to Welland and Niagara Falls for a much better experience and quality.

Id have given more but to many male servers

Great food and friendly service, from Brandy, highly recommend the butter toffee bread pudding.

Me and my buddy were here for lunch today, took forever for our food and the steaks and lobster were way overcooked no discount nothing . Server was great . Heard there s a new owner he s doing the kitchen hiring now. Sad because this place has gotten really good steaks were always perfect. If this keeps up he s gonna run it into the ground again with bad food small town word gets around fast . Good luck !

I have been to this Fort Erie location multiple times, but the past two times Ive been we have been seated and when we go to order they mention they are out of it. Steak and Lobster is a signature chucks menu item and its so disappointing. Servers are always nice and work hard, however whom ever is placing to food orders needs to relook at what their hot sellers are and have then in stock

Waited half hour for server no acknowledgment from staff..finally bar tender came took our order ..food was good but waited forever. .very poor management....had to ask where food was...not a good experience

Nikki was absolutely amazing. My gf has been coming here for a very long time and she said this has been the best visit she s ever had. Thank you so much for the great experience and amazing food/drinks will be back just for you

The staff is too good and food quality is excellent i really loved it and hardly recommend

Steak wasnt so good

It used to be good visiting with a live band playing. The people the staff were great! Now? What happened? How could things change so much? Im gutted. I thought I find a place that was a go to with vibe. Now I have to continue my search. Im so disappointed. Anyone have any suggestions for this gal? Music and a great venue with food and drinks please!

McDonalds quality. At least they serve you though

Went in tonight for dinner with my girlfriend and we had Nikki as our waitress and she was absolutely amazing!! We had stopped going because of previous waitresses lack of service but since going back the past few times we have the great pleasure of being served by Nikki. She was very tentative to us anytime she walked by( whether we needed a drink or to see how our dinner was) we hope to get her again when we go back!

Service at the bar can take 15 minutes or more after 5pm on many days. New owner is aware but doesnt care.

I will never eat here again! We go to Chucks all the time but will never return to this location.Took 10 mins to be asked for drinks .When we recieved our drinks the beer was warm and flat .We ordered our food it took 35 minutes to get our salad that had almost no dressing on it.After waiting over a freakin hour we said forget again and we just want the bill.Stood here for another 20 minutes waiting for a bill.Never again.

Food was delicious

The food was amazing and all the employee s were very kind and everything was very quick. Overall a great experience

Every staff member treated us well and the food was great.

Great food and service

Great place and great food

Vanessa was very pleasant. Brandy was very warm and welcoming.

Great place to dine in

Great service

We came in for dinner as a family. We havent been back in a couple years. We decided to give Chucks another try. The food was fast, delicious... I recommend the ribs and burger. Compliments to our server Nicki. I highly recommend sitting in her section. She was very knowledgeable, and friendly. Made our entire dining experience enjoyable. The new owner even greeted our table to check in on our meal. We will be definitely be back!

We were welcomed upon entering. Quick accurate service and my server Joey was absolutely amazing. It was the best caesar ive had in my life. Great time.

Stopped in after 9 for half price appetizers our server Joey was friendly efficient and all around great guy. He made our visit more enjoyable. Food was good we will definitely be returning again.Thanks Joey.

Joey is amazing .represents Chuck s extremely well. Pleasant, helpful, cheerful. Made us feel welcome and we all commented to each other, that dude sure seems to like his job . I ll likely try to sit in Joey s section next time. Vegetarian options: Veggie burger was delicious and I m a meat lover.

Went back last week after a few years of not dining there due to previous bad service experiences. It was refreshing to see that this was not the case this time. Our server, Nicky, was professional and took care of us and our orders promptly and cheerfully. Food was great and service exceptional! Will definitely be back! Went back last week. Still a great place to eat and drink. Our server, Megan, was outstanding! Went above and beyond taking care of us and even searched a special drink for one of our party! Highly recommended!

Ordered takeout, waited for my order for what felt like an eternity , then had to wait for a functioning debit machine.... food was cold and my order was incorrect. Wast of time for a meal that never should have cost that much. So tired of being ripped off.

Not sure her name but the bartender here treated us quite poorly when coming to pick up takeout/ ignored us. I could see our food sitting under the plate heater, and bartender chooses to let it sit there so long and talk to customers sitting at the bar, the container starts to warp. I asked her if she could please grab our food, and she rolls her eyes, disappointing. Tried again to order another day for Friday fish and chips and the same bartender was working and the same thing happened where I could see our door sitting and had to wait for over 15 min to be delivered. This time I asked the girl who was bussing tables if she could grab it, she was really nice . Extra stars for the food being good once we finally got it.

Great place for dine in.

Parking: Joey is such an amazing server.. Will be back.. Super service. Food

Food is good Servers need to pay more attention to the customers at the tables. The customers at the bar get more attention and service. Our waitress didnt check on us once after we got our food, no condiments for my husbands burger and fries. Asked for takeout containers and bill waited 5 min until the hostess came by and asked us if we needed containers which she got immediately while i noticed our waitress and another waitress doing a shot behind the bar(while still waiting for our bill) 10 min at this point.

Great food great atmosphere superb bar and restaurant staff and management highly recommend to all and who can beat those half price apps after 9

I have frequented Chucks Roadhouse for the past couple of years , its a great spot for get together, watch a game also if you want to have a quick business lunch . Brandy has been amazing at making vists comfortable, warm , inviting , with her attention to making you feel welcome and a great energy with smile she has always gave excellent service without a hitch , thank you Brandy also Chucks for keeping a great thing going in Fort Erie mny more good times to come

We are regulars, once every 2 weeks. The prices are great, the service is excellent, especially Brandy...she alwaysxremebers what we drink and is always smiling.

Being a 70 year old man I started going to chucks for a year now after my wife passed away. I needed a place to go to eat and socialize and found chucks the answer. Going every day now I have noticed that Brandy is one of the best managers they have. She engages with customers positively remembering regulars names and favorite drinks. Brandy can handle multiple drink orders simultaneously and prioritize effectively. She knows the menu inside and out and anticipate customers needs and handles complaints gracefully. She also keeps a very clean bar and is well organized including restocking supplies. I would recommend Fort Erie Chucks Roadhouse and Brandy to anyone and would love to meet you their.

I have NEVER been to this place. What is wrong with this bizarre app?

Joey is the best, great service everytime! Make sure to sit in his section.

1st off, there were 3 adults in my group ( 2 of which were/are in the service industry ), upon entering l was greeted by a very polished looking lady ( Nikki ) who at that time was in charge of the bar and 1st row of seated diners. l can be a little fussy at times when it comes to service and integrity, however l was surprised ( pleasantly ) by the speed and knowledge of our server ( Nikki ).....full marks and the upscale service that she provided........gri Parking: small strip mall with approximately 150 vehicle parking

Porter house steak always my favorite. Today was superb!!! Garlic loaf with cheese amazing Service : thanks to Danielle she did great , engaging and attentive Keep up the good work !!!

Go there quite regularly but always have an issue with Brandy. Rest of the girls are great. Had money on the bar to pay bill she again completely ignored me again and she continued texting. Will never go back if I know she is working. I know for a fact that Im not the only one that has an issue with Brandy. Borrows peoples phones to give herself good reviews. Always tries to charge more than the bill

Let me tell you something, Tara with a T is the best bartender by far and all the Fort Erie. She s sling them and she can wing them.

My friend and I were here on April 26. Our server , Kim, was amazing! She recommended poutine and we were not disappointed. It was absolutely delicious !!! Thanks Kim for a great lunch experience. Your friendly demeanour and smile was welcoming.

Jack was an awesome server tonight Thank you!!

Steak and lobster tail was amaizing! Big pickle skewers! Huge salads! Great prices! Highly recommend! Will be going back for sure! Parking: Parking lot beside the restaurant! Downtown so you can sightsee after you eat!

Great local prices.

food is so bad Vegetarian options: not many veggie options Food : 1/5 |

I havent been to a Chucks in about 8 years until today. Popped in to grab a quick bite to eat and a drink, and dont know Fort Erie well so landed there. The food was fine, still amazingly low prices, drink and flatbread bill was $20. What made my experience there exceptional enough to leave a review, which is rare for me was Nikki the bartender. Delightful in every way, its rare in the industry these days to have outstanding service, and that is exactly what she provided in my one hour visit.

Came in for drinks with friends, took some time to get served 15 mins of waiting. Ordered steak bites, steak was over cooked, ate it smothered in ketchup. They changed servers had to clear are bill, which was fine except that there was a honest and goodness fee charged and when we continued having drinks on new tab there was another additional charge of the same honest and goodness fee, i ask and was told its head office that implement that. If your going to implement such thing then you should make your service and food a higher standard.

We stopped in for a drink and a bite to eat last night. We sat at the bar were served by Brandi. She was great at giving us some recommendations on their appetizers, wine selection and prices. We had a great experience as Brandi was very attentive to the needs of the patrons at the bar, she also took time to engage in a very positive manner with each person or couple at the bar. We will define be back in a Friday night for a glass of wine and the 1/2 price apps !!

Joey was our server he was amazing great personality perfect service. Couldn t ask for anything better. Will come back to this place just based on his service. Food was great. Also good ambience.

Chucks in Fort Erie is the BEST, we are from N.Fs an go there every 2/3 weeks ..Great wait staff

Place needs to be cleaned

Had a great dinner. Steak was excellent. We had Joey as our waiter and he was very accommodating and funny as well. Great service.

BEST chicken club I ever had- takeout

Nice atmosphere. Looking at.the menu the prices are good. I will try the filet minion the next time. However, be prepared for a 3% charge on your bill just because they can. You will find out when the bill comes and NOT before you are seated. The washrooms are in need of repairs. For example, the men s stall door has no functioning lock. The lock was torn off long ago. The whole washroom is long overdo for fixing up.

Food was not that great

We come here once or twice a year, usually it s great! But the past two times in the past year has been a pretty horrible experience for food!! Went once in person the food was horrible, I got what I usually get the spinach dip, barely any dip but tons of pita chips, friend ask for med rare and got very very well done and wouldn t fix her order thought it was a fluke about 6 month later f and I order take out I get the same thing spinach dip, they asked if I wanted extra bread which wasn t an option before so I said sure! Bf asked for big chuck burger and extra fries and gravy picked up meal, no gravy at all, big chuck meal was 1 burger on a patty with ketchup and pickles and the burger was served in half which is not th normal a year ago! The burger was cold and about 6 fries yes we counted! Half burger cold with 6 fries and no gravy as paid for.. plus my spinach dip with extra pita came with 2 scoops of dip plus 4 tiny little triangle pitas I thought that was extra!? So 2 pitas the size of my pinky is normal and 4 pitas the size of my pinky is extra!? All for $60!? No thankyou! Glad I brought our food back because that experience was horrible! But the costumer service was okay as I returned the food. The food was definitely horrible!!! But the costumer service okay! But Very bery slow, slow af I waited for 40 minutes at an empty desk ..40 minutes before talking to someone but once I did they refunded me happily no questions asked and with a smile on there face, overall it s definitely a no go I m glad they can accept the fact that they are terrible but yeah they re terrible definitely do not recommend!

Its not my first time going to Chucks its not my first time noticing the honest to goodness fee of 3%, however it is the first time I noticed I was charged for mayo. Im like 25% of all North Americans I enjoy my fries with mayo not ketchup not relish not mustard so why am I charged a dollar for a small cup of mayo on the side? Vegetarian options: My daughter had the veggie burger and fries.

The food was AMAZING and our server Nikki was very respectful and nice to me and my family

Terrible service waited 20+ minutes and still had to go up to a waitress to ask for water. When I went to ask for water she gave me attitude and rolled her eyes at me. When she brought the food out to us she threw the food onto the table. She never came to check on us. So much for a night out with the girlies!

Tried this place again after my first terrible experience. Once again let down. Took 1 hour to receive an appetizer. Seems they have not improved. Edit of the edit.. came back for leafs playoffs and 90s night and they were all hands on deck just as you should expect from a restaurant. Upgraded from 2 to 4 stars.

Great place for a quick bite and drink!

Good is very tasty, and the servers are very friendly.

Service was unbelievable!! Joey blew us away!! 10 out of 10!!

(1-20-24) As we got there it took over 10 minutes for us to be seen to order drinks. After we received drinks, my female received the wrong one. We waited another additional 10-15 minutes just for the waitress Brandy to come to our area so I can flag her down and let her know we received the wrong drink. Instead of the Iced Tea that was ordered, she received a can of tonic water (which she doesn t drink) and a glass to fill it. Although the can doesn t even fill the glass all the way. We finally received it. She apologized, we said it was ok. It was a quite friendly interaction all around. It was not too crowded in there. We received our food not too long after it was ordered. She never really checked up on us. Like other waiters and waitresses do. One set off for me not to even tip. Was the fact that when I was going to tip originally. I noticed the price was a little high (I forgot I ordered a Heineken). So when I canceled the tip. It terminated the transaction as a whole on the little card machine that they distribute to pay. I don t know if that made her frustrated or what. But it was an honest mistake. When she returned with the card swipe machine. I asked her why the price was so high and I then explained how the appetizers were 50% off after 9pm. But before I can even finish, I was cut off and she asked What was confusing? Didn t I give you a receipt? With a very STANK attitude. But it was her mistake, because when she gave us the to-go containers. She put the receipt underneath it. So we didn t even know we had a receipt. As she was standing there my girl, pointed out that I ordered a Heineken. Which made sense as to why the bill was slightly higher than expected and we understood why the price was the way it was. The waitress was still standing there and seen that I understood why it was so high. She continued to find and take the receipt from under the to-go container and read the receipt out loud to us. Every little detail from the things we ordered. As if we didn t already clear the air a few seconds prior. She made me feel stupid. The whole interaction was quite unnecessary. After I originally was going to tip her $10. She ruined it and got NOTHING. What I should ve done was tipped the nice gentleman that told us Have A Good Night, I hope you enjoyed, thanks for coming . I was going to tip our waitress ¢0.01. But that would ve been too petty. I usually enjoy coming here. But after being serviced by that ONE bad apple. I will never be returning again. I appreciate the service that I received in the past. But man if this is the type of staff the establishment hires. I would rather spend my money elsewhere. EDIT: (1-30-24) You are probably wondering why I cared about the price, if I was going to originally tip $10 anyways. ($10 for y all is like $7 for me. Since I am paying as an American. I always try to help out when I can. I know prices in Canada are ridiculously high for y all). I was just wondering that s all. I did not expect it to be $38, but I see in Canada y all have a different taxing system. Like Harmonized Sales Tax and Honest To Goodness Fee . But again yea the total price was not a big deal. I was simply just wondering that s all.

Our son treated us to a birthday celebration lunch for my husband. Our server Brandi was very welcoming, friendly, efficient and professional! The table, restaurant and bathrooms appeared to be very clean and maintained. We ordered the Fish n Chips, Chicken n Rib combo and Chicken Quesadillas. All the food was plentiful and delicious!! We even got treated to a Klondike Crumble birthday dessert to share! The service, food and atmosphere were terrific! We have been to Chucks several times in the past few months, and have enjoyed every visit. They have really improved their overall service and food, and we look forward to going again in the future!

Tara was great, very nice environment

Nikki was the best.. thanks too her we will be back. Thanks Nikki

Nikki was awesome, as always .

Nikki is seriously the most upbeat and friendliest server here. Shes quick on her toes, knows this restaurant inside and out. Never afraid to joke around and is always in a positive mood. Shes quick to correct issues and to cash out. Seriously the only reason I will come back is for this rockstar. Food is decent and the discounted apps make for a great atmosphere. Parking: Its in a strip mall and on the corner so theres lots of parking. Wheelchair accessibility: Has wheelchair accessibility for indoor and outdoor dining.

I honestly have to say that the food here is SO reasonably priced as well as the Tap Beer! I mean hello $4.00 18oz during happy hour!!! The food is good for the cost, so its not the BEST, but for what you pay it is good! The service has been awesome every time I have visited and its a pretty cool looking place! Will definitely go back :-)

Grab some beers on a Friday afternoon beer was cold and reasonable. Wings lacked any effort.

Exceptionally friendly service. Nikki is lovely!!!

I will state first that this horrible review involves a server called Danielle as well as this kitchen staff working at the time of this review. Me and some friends decided to go to chucks for some half off apps, before arriving over the course of a couple of hours we had tried calling over 10 times to check if they could seat 9 people which all calls were met with their answering machine. Due to this me and one of the people in our party went ahead and checked if they could in person before the rest of us arrived which at first they hesitated despite well over half of the restaurant being empty and the 5 tables that were seated were almost done eating. Once our full group was seated we had ordered drinks where I had ordered an iced tea, it then took over 10 minutes for our drinks to come where my drink was never even delivered yet all other 8 people in the group did receive their drinks. Following this the waitress had asked for our food in between this 10 minutes wait time, as to which everyone elses order was taken, where I said I needed a minute and then she promptly took the rest of the orders, took everyones menu and left until the drinks came. 5 minutes after the drinks came the waitress asked I didnt miss anything, did I? where I have now been waiting 10 minutes for my order to taken and told her I wont be ordering anymore. Now besides the waitress being rude, dismissive, forgetful, and blatantly ignoring me, the food was also terrible. 3 people in the group ordered the spinach dip where 2 of the people eating one of the orders got sick and the pita bread of all 3 orders were rock solid, proven by us banging the bread against the table without it breaking or flexing. Approximately 5-10 minutes later the waitress only asked 1 of the dip orders if they wanted chips yet didnt ask the 2 other people that ordered it if they wanted the same, when the chips finally came out they were cold meaning they had been sitting for probably 10 minutes and forgot to take them out with the main order. As we were all very upset and annoyed with our experience at this point, the waitress tried to double charge 2 members in the group as she miscalculated how much money she was supposed to have taken and proceeded to try and scam them into paying for more than they were supposed to. This is the worst experience I have ever had with food and this is comparable to McDonalds and even burger king where the people were nicer and had better food. If my dying words could be one thing, dont touch this place with a 20ft pole, it will be the biggest waste of money you have ever spent. The best part of the negative reviews against this business are also the computer generated responses asking for the customer to send an email for them to look into it. This place is a joke.

My food was so good and my husband love his stake and lobster and I had a burger

My only complaint is that chucks fort erie used to have tinted front windows, we are blinded by the light corporate needs to get with the program and get these windows tinted again, many complaints about the sunlight, it used to be perfect, now it s quit annoying for the customers.

A bunch of us showed up after work for some drinks and apps. The bartender let me know that she was on her own for a bit and asked if we would be patient. Well, the service was great and even better when back up arrived. Thanks ladies and kitchen staff for doing such a great job! You.are.appreciated

Showed up with a party of 5. Host tells me theres no more large tables. I look around and see two large parties where theyve pulled the tables together. I ask if Host can just pull a couple of tables together. Host hesitantly complies. Host seats us. 15 minutes later, the server comes to our table and asks if we know what we want. We reply that weve not received menus. The server grumbles that the host should have supplied menus. The server returns with menus and states, You know that the wait will be long. I reply, I know now. That said, the server discounted our bill as service was poor. All in all, poor service due to poorly staffed business. Im sure the staff couldve been more pleasant if they werent overworked. Close your doors if you cant afford to hire staff. Parking: Parking is tight. Dont bring your truck or full-size vehicle.

Chucks is always a great place to go to. The food was good and deals. The only downside is they dont take reservations for less than 8 people :(

Disappointed in the food, they gave free desert for the mistake.

Joey is a great server.

Nice place but for somewhere not busy they were out of food items on the menu. Also they closed the kitchen 2.5 hours early because the cook was overwhelmed with 3 tables of 2 guests walked in. Honestly seems like the staff is super lazy.

I took my friend and I here for a birthday drink. We met up with another friend. We had every intention of ordering food after a couple drinks but couldn t because the waitress couldn t be bothered. When we ordered drinks she d put all three at the edge of the table. We ordered another round she did the same. Just aggressively put the drinks down and walked away. She was rude, absent and made us feel like we were a chore to deal with. One of us ordered food to go because she was taking off earlier. (She told the waitress this). After taking her order she stormed off. Myself and my other friend wanted to order food for dining in but the waitress was no where to be found so we opted out of ordering from you guys and went to McDonald s. I understand people have bad days or that they re tired. I ve had bad service and I ve still tipped because the staff was nice and kind. I ve never not tipped in my life but last night was a first. My friend had a great birthday until we had this awful service and usually I wouldn t write a review but after spending the night making my friend have a great birthday when it s a hard day for her already and then to have this waitress put a huge damper on it. I m not happy. I can t review on the food because I didn t get a chance to order any. But the service absolutely terrible. Restaurant was clean and tiddy. Everyone who had a different waitress seemed to be happy. I couldn t get out of there sooner.

Awesome service! Restaurant was packed ! We were seated right away and we were starving . The waitress Brandy was so warm to my wife and I we were just travelling back from the States had a long wait at the border. She made us the best Ceasers we ve ever had to tie us over and made us a ceaser salad within 5 minutes after we expressed how hard our day was . Place is so affordable. We ate and drank and felt much better. We gotta say Brandy was so good to us treated us like family . That s rare these days and times . Much appreciated! Get the chicken club with the sweet potato fries . Delicious. We were hesitant about trying this franchise. She won us over, we will be back !

1 million times better then the Hamilton location . We were hesitant on going in but very Happy we did . Excellent service & great food . Perfect amount of fries and a really good burger and Montreal smoked meat sandwich.

Our waitress was good, but was very disappointed with the cook. We are part of a riding club, we arrived before our friends, we were able to order, but when they (14 people) arrived, the cook refused to cook for them. Waitress suggested they go to the Barrel up the road. Unbelievable! My medium steak came out med rare, which I kind of expect but not usually from a place that is known for its steaks and they gave me a bowl of corn instead of the usualcorn cob. My husbands ribs were good but over sauced, his quarter chicken breast was dry and covered in sauce. Garlic pan bread was disappointing. Not impressed with Fort Erie location.

Great place, good prices and best of all the patio is pet friendly

Place has no idea what there doing.. called to make a reservation for a large party, girl had no idea how to take a reservation I m assuming and said someone would get back to me, which never happened ! Guess they make enough money and didn t need that big ticket tables .. won t ever go there again . Pretty sad

Chicken was frozen inside, order medium rare steak, it was rare. We tried to use the bathroom and was dirty and clogged.

We had the the Wed night $15 rib special which is insanely cheap these days for a whole rack. Very tasty and Joey was terrific. Clean restaurant too. Thanks much, well be back!

Taking into account that it was busy and understaffed, the food was poor. Having been to another location in Niagara Falls and being very impressed, this location was extremely disappointing. The servers were doing the best they could, I could see that so Im not going to knock the service. I had the chicken and ribs combo, both meats were dry and the ribs were not in the least bit tender. I probably caught them on a bad day, but that was my experience.

This location offers all of the options of any traditional Chucks Roadhouse location. I ended up enjoying in a bacon cheeseburger that was delicious and quick as I would expect. The fries were a little undercooked but they were still delicious. I would recommend any number of people visit here if theyre passing by if theyre looking for a Chucks Roadhouse experience that holds true to the franchise. Parking: Theres a full parking lot available here. No charge and plenty of spaces. Kid-friendliness: There were a number of families on my visit and they were all being taken care of.

Great food and great prices. Servers always pleasant and helpful. Night we were there, they were really busy, but they kept checking in with us.

Food taste so bad

Always awesome food cooked to perfection great place to eat...

This place is so hot and hard to bear to even enjoy a drink as everyone is dripping in sweat.

Sweating like a hot pig on a spit. It s 31 in here and I thought a guy was going to pass out he was sweating so much waiting for his meal. This is ridiculous!

The food is always good and the service/staff are great! The only complaint I have is the A/C is not working and as a regular customer it an be quite uncomfortable in 32 degree weather. Food : 5/5

Second time weve gone and been seated in a male servers area (the same person both times) The first time the restaurant was relatively busy so I blamed the slow service on that (watched 2 tables walk out without service that time) but the second time it was dead and the service was the same. We ordered drinks (corona was served with lemon both times we went and this time my diet coke bag likely needed to be changed and was served with ice even though our server confirmed without ice before leaving the table) We explained we were going to wait the 8 minutes for the half price apps to order food. The server said he would be back. In the meantime he seated another couple. My friend decided to put in her order for the surf and turf early so the kitchen could get started on it and the server ignored her attempts to get his attention in a practically empty restaurant before going from the bar to the back (we were seated beside the bar). She waited about 5 minutes, since it was 3 minutes to 9 anyways she went out to use her vape before we ordered. She came back in at 9 our server came out and went directly to the table that was sat after us, took their order before ours and went to put it in the computer. My friend finally managed to get his attention, and he asked sardonically if we were ready to order she said yes. About another 3 minutes later he came out to our table I decided to ask for the cheque instead and went to a different restaurant. Hopefully they can offer more training or replace the server with someone more suited to the work in the meantime I wont be making the half hour drive to Fort Erie for chucks anymore.

Restaurant was minorly busy enough tye staff had something to do the entire time we were there. Our server was good, and prompt with drinks. Our food came out hot and looked great. Tasted good. My only complaint would be for the garlic cheese toast/puffs to not be as saturated in grease but its from the cheese we added. Was still a great meal. Kid-friendliness: Kid menu, decebt options for the younger party members.

Food was amazing. Only thing was that they had run out of iced tea and mashed potatoes. But an even better upgrade is a loaded baked potato!

Folks I hate to post this but IF you go here check your bills. There is a server there whose name starts with B and ends with Y, who has been caught multiple times ripping off customers. Complaints have been made, but the management has not acted. I know personally of six people who have found the discrepancy in their change, including three senior citizens. Folks watch your bills, there is a thief working there with management approval or at least inaction. Look at my reviews and you will see I am honest. This is disgusting. I was there personally when she tried to steal twenty dollars of change from a 78 year old man who had maybe a bit too much to drink. I know people are avoiding this restaurant because if that, and its a shame because there are many great people that work there. Watch your bill and especially your change if you are dealing with this individual!!! BUYER BEWARE!!!

Food is good. Nothing fancy or amazing quality but good. We had the ribs and wings, they were both great , garlic pan bread with cheese, is ok, Ive had better. Spinach dip was watery, again Ive had better, but it wasnt bad. Burger was great. We would go back when in the mood for that type of food again. Service was excellent

Brandy is an amazing person and bartender. She is a professional. Everyone knows her in town and she is as honest as the day is long. I only come to chucks when she s her. She is kind and gracious to everyone who walks in the door . She has made this place into what it is today with her experience and management skills. Always a fabulous experience here!

Good steak and good prices

All waitress are very nice and friendly with exception Brandy who is a thief. Loves to give the incorrect change. She was fired from southsides for stealing from clients. I personally have witnessed her shortchanging 1clients. Although there have been numerous complaints they refuse to fire her. COUNT YOUR CHANGE

I love Harley Davidson S but what I don t love is gatekeepers when I asked if I could see chuck they kicked me out with no hesitation still payed for my food but the steak and milk isn t kosher, but I ate it anyway because I spent money on it.

You know how you ll stumble across a gem in a small city? This is Fort Erie s best kept secret. All of the staff is wonderful but Brandy is the reason we keep coming back to this location! She has always been consistent and a blast to be around. She always makes sure everyone s having a good time.

i ve been to a handful of chucks over the years and the food and service has always been good, but recently i came to the garrison road location in fort erie. brandy quickly turned the experience from an average 3.5 to 5 stars in one visit. she was extremely attentive, funny and kind. I ordered a cosmo and at first it was a little bitter and she was super apologetic and so sweet. she remade the drink and it was perfect. brandy is the reason this is now my favourite location.

We had Chucks burgers and salads everything was excellent cooked to perfection. Joe was our server, he was very attentive and personable! Go Bills!

Nikki rocks!!!! Great service...!!

Nikki was on the ball , great service

So I always craved more veggies from chucks. That was my only complaint. So today we went in and found the Strawberry Pecan Salad. OMG It was So Good. Unbelievable combination of balsamic vinegar dressing, feta cheese and strawberries. So So good!! Food : 5/5

Went to Chucks for rib night. Our server Brandy was very friendly and attentive, the food arrived quickly, and everything tasted great! Plus you cant beat the price!

Overcharged me on my bill

The food was great, our waitress was miserable. We felt rushed, and she didnt crack a smile the whole time. She looked like she didnt want to be there, and that made us not want to be there. Dont ask us her name, she didnt tell us.

Nikki was our server she gave excellent service, she was friendly,fast and a joy to be around

Dirty place, slow service. Hate to see what the kitchen looks like.

Mo s the best and the rest of the teams great too

I came here with my family in late September after my brothers basketball game. It was a terrible experience. The service was awful. We ordered our food and we waited for over 2 hours for our food. Our server was rude and huffing and puffing every time we asked him if our food was coming because we were waiting super long. When we finally got our food our moods were terrible. We were hungry and waiting forever. The food was awful, cold and tasted like cardboard. When we payed for our bill our server rolled his eyes and did not even apologize for the bad service. Later that night we all got mild food poisoning. I am never coming here again.

First time trying Chucks in Fort Erie we went mainly for the half price apps after 9. The salad was a good size and delicious. The apps we tried the Chicken Wings, Spinach Dip, Thai Shrimp and Cauliflower Bites we struggled to even finish them they were not good unfortunately :( The atmosphere was busy which is good and the drinks are decently priced so we would go back for that just prob won t get food. Vegetarian options: Strawberry Pecan Salad is really good

The bacon cheeseburgers were great and our server Mohammed was prompt and courteous.

If you haven t been to Chuck s Roudhouse. Then you gotta Go Check It Out. The Staff are super friendly ,informative and helpful. Steaks are always done the way you want. Plenty of Drinks. 5 outta 5

Loved chucks for years but the quality of the steak is going the wrong way.

Excellent prices for food and drinks for lunch.

Its a nice place

Great service, great fun atmosphere and food was amazing! Recommend the ceaser salad with Buffalo chicken! Food

Awsome place Staff so enjoyable .Value for your money .Best of the Best Very highly recomended

Received a charred steak on 2 seperate occasions. Was supposed to be medium well. The new steak we were brought was well done and dry. Waitress was nice and understanding.

Our lobster was not cooked but did free dessert and excellent service.

Great service. Great food. Good sports bar.

This establishment has really changed in the past few years. The staff and atmosphere are what make this place so comforting and great . Everyone that comes here is just looking to unwind and connect with one another . The staff do an amazing job considering how minimal staff per capita there is. Great service from Brandy, Joey, Nikki, Danielle, Dylan, Mandy, Mo , and Pina !

Thank god we decided to stop in chucks to see if Joey Lieder was working. The food is always awesome and sooooo delicious. But with service from a pro like Joey. Makes the night: hats off to chucks Roadhouse in Fort Erie. You guys have a 10 star server in a 5 star restaurant. Can t say enough about the professional level of service you get with Joey.. thank you for a great night out.

Great place, quick service, accommodated a group walking in right before close with no issues, Mohammed runs a bar.

Great place to see live entertainment.

just stopped for a couple beers .. tipped 90 percent on the bill . didnt get a hello good bye or thanks from the bartender..lol why bother tipping I guess? Service

Decent place for Fort Erie, not that theres much competition. The bar service is terrible, always has been and there is a high turn over of staff. One thing I cannot stand is a bar that makes a deal with a distributor and only carries certain brands. No bud light only Coors and Canadian. Huge strike for me. My bf and I were cut off because we had 3 drinks a few years back. Yes, 3 drinks. Were not amateurs and this wasnt based on behavior, she was just the only server on the planet who abides by SMART serve rules. So.... CHECK PLEASE and 10% tip for you! Wow. (Shes no longer there, youre good to go now) I also drink Smirnoff Ice and theyve been out of it many times or only had the light ones. Yuck. Prices are ok compared to most places. Ill give it 4 stars based on the lack of local competition but if it were in any other city Id probably rank it under 3. They used to have a burger special. No sure it still exists but if it does, its the best deal if youre on a budget.

I went there yesterday for the first time at this location. It was my birthday and I thought Id pop in and treat myself to the bread pudding. My dessert was more like a big bowl of ice cream. I lifted up the ice cream with my fork to see if there was any pudding.Wheres the pudding...lol. To my surprise there was a very thin and small piece. I dont know whether I got the last little bit and they tried to mask the small amount with three scoops of ice cream. I was disappointed. I should have taken a picture as proof. I wish I would have mentioned something to The waitress who was very nice.

Very good wings! Saucy and good size. Servixe was excellent! Wish they had a broader selection of beers but overall i would go again.

Joey on point.. Great server..