Dairy Queen Grill & Chill in Fort McMurray

Dairy Queen really is underrated when it comes to their non ice cream related food like fries. Theyre so delicious Parking: Parking here is usually a nightmare, but its because of the drive through with the other building beside it that makes it horrendous Kid-friendliness: Lots of kids shows play on the tv

Always get great service and unbeatable prices.

Clean and nice people working there.

Vegetarian options: Veggie poutine with chopped onion and tomato is my favorite Food

Had to wait a bit for my 2 blizzards.

Been great food / ice cream each visit.

Tried their new limited time coffee crisp macchiato blizzard and it was delicious! But strawberry cheesecake is still the best.

bad drive thru, good food!

Fast service and good ice cream.

VERY slow, got order wrong twice. Avoid at all costs.

Slow service

Very good service.

Good food. I love the ice cream here! Dont like the cherry sundae though.

Addison served me in the drive through tonight and her customer service was AMAZING!! 10/10. She deserves all the certificates!!!

The staff at this location are super nice and amazing, I would give this place 10 stars if I could

very rude. missing food and could not help.

The drive thru sign looks like it s from a third world country. Lettering all over the place and it only shows maybe 1/4 of the menu. I had to sit in drive thru and look online to decide what I want. When I mentioned this to the drive thru person they clearly didn t understand a word I was saying and just smile & nodded. Then my crispy flamethrower wrap was stale, too much raw cheese and barely and flamethrower sauce. Place is obviously being run by people who don t care and the people working there have not been trained even in the English language. Pathetic

This Dairy Queen location really does provide customer service. My mom showed up 2 mins after the store closed early New Years eve. We called the store to let them know we only needed one birthday Ice Cream cake for Jan 1st. They were so sweet and gratiously filled our order so we could celebrate my daughters birthday with her preferred cake . Thank you for taking the extra time. I will definitely be a repeat customer.

Awesome food and fast service. They didnt stop taking my order to help the skip the dishes driver even though the guy was being rude and trying to interrupt. Delt with the guy professionally afterwards despite his terrible attitude and impolite words.

Hubby loved candy floss cone and milkshake i love skor and cookies n cream blizzard and the cherry sundae

Dairy Queen rarely disappoints. Unfortunately they were missing the majority of the ingredients needed for their burgers last time I went. Likely a one off, but still not very convenient.

They have the best icecream cake

Their blizzards are extremely good. Its always hard to pick just one flavor. Ice-cream cakes, sundaes, cones are to die for whether its summer or winter.

Good was ok here but no patience preparing and burger just slapped together sloppy. Ice creams were spot on but the poolside slush was very watery and not slushy at all.

Meh, mediocre at best.

Can t count how many time I ordered an ice cream cake from DQ and had it skipped to me during my intense pregnancy craving period they always pulled through for me!

Everything always tastes great at this location.

Every time we go here we always get the best food! The service is somewhat slow but its probably because theyre always so busy. The Staff are somewhat friendly.

Delicious. Great staff. Friendly service

Place always delivers. A great stop especially with coupons. Drive through can get congested. Burgers can be a little bland, the flamethrower (chicken or beef) really give it some zing. Poutine is above average. Chicken finger basket rocks.

Rudest customer service, management cannot answer customer questions or request without attitude. Called at 10:30 am to order a custom cake. I specified I have a $5 off coupon that expires the same day so I would like to pay for the cake in advance and they can take as long as they need to get it ready. Was told no issues. Go in at 2 pm and the cashier was the guy that took my cake order, when I proceeded to pay he then went to check with his manager who scuffs and grunts at the request of paying in advance. Sends the cashier back out to apologize because he misunderstood his managers answer while I was on the phone earlier and now cannot pay in advance and that the coupon is not applicable to my sheet cake (only good for 10 or 14 round cakes). Fine, I didn t make any fuss and just said to call me when the cake is ready. Fast forward to a whole week later, I heard nothing from this store. So I call to follow up and explained the situation, person on the phone (the manager) has an attitude immediately and starts saying it s not the store s responsibility to call customers when cakes are finished. I explained that when the person took my order he never asked for a specific time, and that was dismissed. Then she proceeds to ask me a bunch of questions like I was ordering a new cake, so I stop her just to be clear I ve already ordered this cake a week ago and I need to know if it s ready. Ohhhh! You are the person that didn t come pick up your cake. It s been ready a long time and you didn t come pick up. I come into the store for pick up, a lady in front was just finish paying for her custom cake when I heard her say I don t know what s going on but I told her on the phone when I was ordering yesterday that I needed to pick up this cake right now. When I get to the cashier, I see this woman who s clearly the one that answered my phone giving me a glare through the serve window. Piss poor attitude, not at all apologetic about poor communication skills / misunderstanding. I get way better service ordering a cake from Save On the grocery store than at this DQ location whose main business is cake. Guess this shows you how much a person can hate their job. If you are ordering a cake be prepared to talk to someone who sounds like a cranky toddler / clueless and be very clear on what your expectations are when ordering a cake on the phone.

This location is top notch. Food AND service. Highly recommend. Best fast food in town. Thank you to all the staff at this location!

I love Dairy Queen. Whats not to love? They have delicious burgers, fries, gravy, chili dogs, chicken strips, ice cream, sundaes, ice-cream cakes and blizzards. The chicken strips are AMAZING. They have $7 meals that come with a drink and a sundae. I really appreciate reasonably priced meals. Thank you

Great and fast service, food was nice and warm even when I got back home

It was good, the drive through was pretty slow, but the worker was super friendly.

Always quick, efficient, and delicious!

A new store, which is clean and inviting. Havent had any issues here with the food, everything has been accurate and prepared perfectly. The only reason i removed a star was simply location, as it can get a bit congested at times in that area. Still nice to have a DQ in timberlea!

We ordered blizzards and they were soupy , 3/4 full, and not mixed. The mint Oreo blizzard was fluorescent green slime on top of melted vanilla ice cream with a few cookie chunks. Quality has really gone down at DQ :(

Craving a banana split! Man did it ever hit the spot

Good friendly staff and great service. One of the best DQ, I have been.

A fairly long wait. The staff looked absolutely busy, though. The drive thru had ten cars lined up, and there were six customers waiting inside.

Great location speedy service and cold treats. What more could you ask for?

Had the strawberry banana smoothie it was delicious

Great place, fantastic food and great specials! Cant go wrong

Always great to get Sunday evening blizzards to cool down

Dairy Queen was a pleasent surprise chicken strips with honey and hot buffalo sauce unreal beautful taste

My sons favorite spot, his happy place!

Good food and good service.

Best ice cream ever

Quick and good food along with good price and nice service

Customer experience..definitely disappointing..DOES NOT PARTICIPATE IN DQ POINTS? CLAIMS SYSTEM IS TO EXPENSIVE? ever looked at your menu prices?

Thickwoods better

Fries and food are always fresh at the timberlea location. Drive thru times are good too.

Today a random stranger in front of me in the Drive-Thru paid for my order. I thought it was the sweetest thing so I paid for the guy behind me. Staff are always kind it must be rubbing off on the customers LOL. The food was hot fresh and tasted delicious. 10 out of 10 highly recommend

What an awesome experience for my 1st time at the new Dairy Queen in Eagle ridge. Needed a birthday cake for a short notice birthday party even though they were closed inside the manager or owner was there to assist me and help me out right on spot and got me out of a jam. If this is any indication of the level of service that you will receive at this location Im so happy to have your store here in Eagle ridge

Not open before 7am hard to have coffee or breakfast before going to work to catch the 7am bus to oilsands in the morning

Service was great, food dont know yet, was a single person 4pc chicken with onion rings subbed meal with blizzard at 18.13. First time a treat but Ill pass for future.

Placed an order for food online, and only received a portion of the order. No drinks were sent, and one full meal was missed, so one family member had nothing to eat when the food came. Not impressed. Called to speak with someone, but phone just rings busy/cant get through.

Cant beat dairy queen for ice cream

Service was quick but server was not wearing mask over thier nose

Meh... If you have ever been to a dairy queen, you know what to expect from the food. Service was alright.

The meals seemed overly salty but the dessert was great.

They have never missed up an order. The person at the window is very professional and courteous.

I love the food and ice cream.

Just picked up a peanut buster parfait from eagle ridge location and I received the bottom dust of the peanut container as a topping. Tried calling them to complain and no answer.... I always have issues when I go to get ice cream at this location. Not sure why I keep going back.....

Royal Blizzards...

My food was ok but other in my group who ordered chicken strips got chicken pieces. Small chunks not strips. Edit: As you see below I received a response from someone at this DQ location (I think. Could be corporate, who knows??). I thought it was a sincere response until I looked below at other reviews and see that this is just a canned response to my rating. Not good customer service DQ. If we can take the time to genuinely let you know if we had a positive or negative experience, the least you could do is offer a genuine response. Very disappointing!