McDonald's in Fort McMurray
96 Signal Rd, Fort McMurray, AB T9H 5G4, Canada
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From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.
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This location is not great if you actually want to enjoy your meal. It's a 50/50 for breakfast staff, but the evening staff is garbage. Took 15 mins for a double quarter and a filet of fish. The filet of fish bun was stale when i got it. But the burger was warm. The fact that McDonald's in general won't give you free mayo packets (McChicken sauce) is egregious. But this rating is just for my overall experience at this establishment. Visiting 4 times a week roughly. Not good. Ive tried the northern side and they are much nicer, and better at their jobs.
I go to this restaurant for coffee nearly every day. Alice makes my coffee perfect every morning. If shes the one who hands me my coffee, I know I will enjoy every single sip. Consistent. Every single time.
It's McDonald's. What can you expect. Seems to be more expensive than other locations. But I haven't compared. Nice newfie lady in the morning is always a nice treat!
I went through the Drive Thru recently and ended up paying $140.80 for my $70.40 worth of food. After showing them the transaction had gone through my bank proving I paid, they still had me pay the complete total again in order to receive my food. Luckily we were able to pay, I feel bad for the ones who got ripped off and didn’t have double the amount of the bill to pay to get their food. This is crazy. They said it’s an issue with their machine and that I’d be returned the money after 24 hours, well….its almost 48 hours and I haven’t received my $70.40 back. I will never use this location ever again. I am not the first person to be ripped off by this McDonald’s. I hope the staff or management enjoyed their nice tip or the meals we purchased for employees if that’s what it was used for. Stop scamming your customers. I hope Head office and BBB monitor these reviews.
Whats going on here lately? Have had my order messed up constantly this month. Twice in the last 5 days ive ordered a double quarter from the same person working the drive through, and had the order repeated back to me, yet its rang in as a regular quarter. A few weeks ago on my way to work i stopped for coffee and a muffin and paid at the first window. Then at the second window was told my payment didnt go through so id need to try again. I was sure it went through the first time and was assured i wasnt going to be double charged. But guess what? I was double charged. Do better.
I loved when they came put with these a few years ago I've always got them , this is what I get here at this place. They don't even have orange they use orange juice boxes !!! This was the breakfast burrito it was all dough barely anything else ,
The Orders takes for ever. Better to improve the service and train the staff very well. May be diversity can make the service perfect
About half way through drinking my iced coffee, noticed a dead bug stuck to the inside of my cup. Looks like a fruit fly on steroids. Absolutely gross. Excellent service every time I go here but that’s nasty.
This is the worst McDonald s I have ever seen The people are so rude and they don t respect for the customers and drivers for the delivery they are so bad and the food the make it worse oh no so nasty
Best weight loss clinic in the city. Im down 50lbs, and I feel great Vegetarian options: French fries
Always loved mcdonalds, only juat cant justify the prices anymore. May aswell go get a real meal at a restaurant for a few bucks more
Jan 2017 - From a guy who worked at this mcdonalds 13 years ago looking at this place now is like watching a regular mcdonalds at half speed. I come here most mornings and usually inside. during peak times people will randomly disappear from there station, or clean tables, bathrooms when you have allready been waiting over 15 minutes for only two coffee. I realize those things have to be done, but not when there is a Line up. Your only half chance of getting through at less then double the regular time is the drive through. I cannot believe that someone from corporate hasnt stepped in yet to straiten this place out.. Maybe Tim Hortons coffee isnt that bad
Can never get an order right unless you physically go in.
cant get an order right for the life of them
Amazing as always
Sorry for the bad review you had one person at the till there was two tills there, there was a line up to the door our food ended up being cold by the time we got it.
quick, cheap, and straight to the point. Its McDonalds, what more do you expect..?
Service was quick Food was hot. Staff are awesome Food : 5/5
Awesome food and service. Well done mcdonald. Vegetarian options: Mac aloo tiki. Food : 5/5 |
The incredible woman who works the early shift on weekdays is just a joy and doesnt make coffee from an unfinished pot. You, my dear, are my hero.
Great experience and good food l
Nice McDonald s with a drive thru. Never have had any issues with this place.
Good to see all the staff smiling!
Canada Alberta Fort McMurray
It s a fast food restaurant not a slow one they need to do less talking and more packing when it s busy
Best coffee ever!
Just went there at 9:30 pm thickwood mcdonalds the employees/management shut down the ice cream machine on purpose to not to serve the customers very bad practice by thickwood McDonald s employees
I just went eat here tonight it was disgusting and im sugar coating. I oder poutine which they put the gravy on the fries and than put some old smelly cheese on top. The point of a poutine is to get the gravy on top of the cheese. But literally give me old cheese that spend 3 days on the counter. After i told them they told me was normal and didnt want to exchange it .Extremely rude staff . also i dont know if its me but if take honey instead of bbq sauce for chicken nuggets. Is it normal to get charge for it ???? no condiments or napkin available also. They really dont care about their costumer. Anyway i dont recommend this location unless
Terrible customer service. Went through the drive thru at lunch. I ordered three adult meals and one happy meal, they gave me two adult meals and three happy meals. I told the girl there was a mistake and I needed a full meal not the two additional happy meals. She showed me the receipt, which showed they put one there in place of my full meal. She took the two happy meals back and returned with one happy meal and a full drink. I looked at it and said, this meal is for me ..as in, I need a full meal here she said, sorry about that, have a good day and walked off.
Messed up my order got to work called them. They say no problem sir we will replace for you. Do I need receipt? She said no, I write your name down. 3 days later went back to get my meal and the manager would not give it me. Some of the ladys there have been there forever and are great! I Will never return to this location again because of thier ignorant manager.
The night guys are very slow I had to wait for more than 30 minutes last night for two times. And Today during day time they were not responding to my questions. I am very disappointed by Staff.
food is always good, I live up by the airport and always make the travel to go to thickwood mcdonald s instead of gregoire because thickwood is so much better, the food is always great and fresh and staff is always friendly
Menu items are often out of stock Location is not great Mid grade McDonald s in Fort mcmurray Food : 3/5
Make sure you got everything before you leave with your take out order, they often forget stuff. Burger are expensive for what you get. Kid-friendliness: Kids love the Happy meal !
Food is fast food. Ordered a junior chicken for 7 year old child, and it was spicy. Didnt say spicy anywhere on its description. He wouldnt eat it. Thought it was a fluke so tried again and same experience.
Great fast food place for children and adults.
I went to Macdonalds in Thickwood this afternoon and had one of the great experiences I have had in a restaurant. I ordered through the drive thru and the customer service and kindness of the lady on the drive thru was just amazing. I had to ask her name to recognize her. Her name is Henzel Torramocha. After I had completed the order, my friend asked me for a coffee. When I went to the drive thru, I asked Henzel, if I could order a coffee as well. She greeted me with a nice smile and in a very professional manner. The transaction and the order was very smooth. This lady deserves a raise.
The new young girl Jessica was super kind and helpful!
Vegetarian options: Needs to be added so really none Recommended dishes
Helpful staff Parking: Busy lot Food : 4/5 |
Not going to this place again! They always forget my fries in my meal. Very poor customer service. They need some serious training ( managers and crews )! They did not even genuinely apologized. Thay just hand you the missing fries and turn their back on you! Very rude or maybe they are just scared and dont know how to handle customer complaints.
They are not 24/7 like they advertise. They said they close from 3-4am but many times they are closed before 2:30am. Change your signs to the proper hours or stay open
Service is pretty standard as far as time deliverr but its a different atmosphere since it is outdated. Unsure of if its a franchise or not.. But Ive seen some McDonalds where it makes you wanna stay just because of the atmosphere, even if its just to eat outside in your vehicle.
Great experience
Constantly out of products and ice cream is always broken!! :(
I ordered on the mcdonalds app and it instructed me to go to this location. Upon arriving I found a worker half asleep and the drive through blocked off, mind you it was 3:20am in the morning. Even though they say open 24/7 I was told to come back later? Should not advertise 24/7 if it is not true. Evidently it is lazy nightshift workers who change everything over for breakfast in the kitchen early before the 3:59am cutoff. Because theyd rather sleep than do their fu<king job. Unbelievable. Customer service is dead. NOTE: I arrived in Fort Mcmurray me and my daughter and we were hungry after a long flight. Should not advertise as open if youre actually closed for business. EDIT: I did receive my food after and o It was fresh. So theres that. Good recovery. Waited 15 minutes for it though. SECOND EDIT: LOCATION IS STILL DOGWATER, GO TO ANY OF THE OTHERS. THEY MESS SOMETHING UP EVERY SINGLE TIME.
Its a McDonalds! They have burgers and fries!
Typical McDonalds. Mess up your order all the time. Today they forgot the drinks, fries, didnt mark the coffees . Which would be great as Im a diabetic. So we had to taste test them to find out whats what. I literally had to tell them what they keep forgetting to give me at the counter. They are brutal in store and via skip the dish. ***Update. Still continuing to mess up orders. Today ordered a dbl burger with no pickles and get home to find out its a single burger and has pickles. Kids nuggets without dipping sauce once again. They look so unorganized inside watching them prepare meals. Its embarrassing to see.
They always give half full fries and too much ice in the pop to save a dollar. Their paddys are never fresh either. Terrible!
The food was fresh and fast and the staff was pleasant.
I just came to McDonalds and I asked if I could get a Oreo McFlurry and she said it s unavailable but as she said it a guys was making one
Cleanliness is good.
Easy and fast service.
Its a fast food restaurant but I find its always Fast, Hot and accurate every time.
Vegetarian options: Almost none Food
My husband ordered a burger from here and there was a long black hair INSIDE the meat ! When I called to get a refund, they needed to do an investigation as the workers wear hair nets and it was not possible that what happened was possible. Safe to say we will never be eating McDonalds again
slow
Your mom
Bad service.manager and staff they are rude.
Its McDonalds, no surprises there, but the staff here dont mess up as much as others. Only half the coffee menu, but a decent McDs!
This is the worst mcdonalds in town. The always forget something from your order at the drive thru.
Very busy between 11-12 on weekdays from hooligans coming to buy lunch, overall speedy service though
Went to the drive through and ordered two medium fries and two ice creams we re good but we didn t check the fries and when we got home we looked and had one full medium fries and the other one was almost empty btw this was at 12 at night and it seemed like they were just messing around in there
Not open until 6:30 am
Staff member is just walking around the common area where customers are eating coughing and not covering his mouth!!!
I live in the area. most of the time you have to wait ~40 minutes for your food, get your order messed up, or both. applies to in-person and online orders.
Definitely gone down hill in the last few months... Food quality is average for Macdonalds, but the chances of getting your order correct is 50/50 at best.
best mcdonalds in town. but they dont have mccafe :(
One of the better locations, clean, friendly, get the order right.
Decent but not as good as Gregoire location.
Wait way too long at drive thru Make you pull into stall and wait when nobody is behind you
They are awesome.
Doesnt serve breakfast all day. Coffee is always burnt. Worst location in town.
Busy at times with long waits
Fast!
Ordered a large fries and got it half full, what a joke
Fast, not that friendly but good food.
Very speedy customer service I love them triple triple coffee
Im lovin it
My go to location, close to my workplace. Love the fact that it is drive thru and though the lines are usually long, it moves quite quickly as the staff is efficient and friendly.
Staff didnt didnt know what a mocha was and refused to just mix hot chocolate and coffee together
This is why Im overweight! Its a good McDonalds.
Its fast food good people and usually quick service
Quick snack after a very busy good friday
They should learn how to stir coffee. Instead of chatting with there buddies.
Awesome service quick and friendly
Miriam is always helping when I m getting my morning coffee. I sure hope I spelled your name correctly, and apologize if I didn t.
Excellent all around service.
I get pretty much the same thing everytime i go. Xl coffee with three milk and on a rarities a chicken breakfast sandwich with 2 patties. I use the mobile app to do the orders before hand. The staff who handle mobile orders are the best! Good work
They knowingly overcharged my card, and made me drive all the way back to collect the refund. The customer service was terrible and I would not recommend this specific establishment.
Never get the right order here and even if I only order a coffee they send my to park and wait
They regularly forget items. Oftem cant follow simple order instructions. Generally avoid ordering anything with multiple ingredients.
Always fast and friendly
Kids favorite spot, always a quick and easy run.
Very nice place. Staff is always friendly and polite
Its McDonalds...
Good
Excellent temperature and prompt service
If they get the order right it is ok
Good food.
Always a good experience here could be better if they got in the frappe and the smoothie making machines
They let me drink the deep fryer oil
Great service!
It was the worst big mac l had in my life
Droped a star due to them not giving me the burger I paid almost 7$ for. Realized after I drove home. Tried calling, it went straight to a full voicemail.
5 minutes to 11 in the am and wouldnt let us order chicken nuggets but had fries cooked and ready. Not happy
Always friendly staff.
Not too fast but its a mcdonalds
Always cheap. Always good. The app doesnt start making your food until you arrive, which is ridiculous. No pick up option on skip either... So 4 star
Great stuff
Order was incorrect, excessive wait time for my food then had to go back in to have my order corrected.
Probably the worst McDonald Ive ever been to.Food quality is really bad. Definitely I wouldnt recommend this place.
Love their coffee
they used to be the best in following McDpnalds proper procedures. Now they dont have any proper procedures.
Hot fries, lots of mac sauce a good messy meal
Drive through order - order placing was difficult as employee seemed to not know what she was doing, was unclear as to which window to pay at. Pulled to first window and found no one there. Continued to second window and received the worst attitude from another female employee telling us that the girl was at the first window the whole time. Continued with disrespectful attitude after we explained no one was at the first window and that we stopped and waited before pulling to the second window. Manager came to have us pay and did not acknowledge what had happened at all.
Online order never came out after a half hour and I never got a refund. What a joke.
Glad they are still open for delivery and takeout during these challenging times.
Fast service
I like theyre curbside option because I can just chill out in your car and wait for the food.
Best fries in the world
Drive thru isn t set up very nice and they don t have frappe, lattes or orange juice
Bathroom was un-occupied but locked and took someone over 20 minutes to unlock the door
Forgot to put my large fries on the bag. Asked for catsup to the person on drive-thru and still didnt put any. Tried to call the store but no ones picking up their phone. Just plain hopeless.
I like their 1$ special ice coffee!
Good team
This is easily the worst mcdonalds Ive ever been to. I go there every other day because I buy nuggets for my kid and he loves the toys. Out of 35 orders they might get 5 right.. Im editing this review now because this is too many times already that our food is not even edible. the food is old and the fires are like rocks and taste like powder.. we are not coming back... Im not paying for friendly staff (as they are) im paying for edible food for my child.. which for the last time I did not receive.
Its McDonalds... theyre all the same
Very very slow, with the incorrect order 3 times in a row.
The drive thru has a turn that is exceptional tight, I have to drive onto the curb to avoid side swiping/hitting the corner of the building. I can tell by the paint marks on the wall and cracks to the concrete that many people have done this. The food is always good and the staff are polite.
20 minutes for 1 large black coffee
Can be a little slow at times
Nice and clean
$1 coffee starts tomorrow!!!
