McDonald's in Fort McMurray

Fast food and friendly service Kid-friendliness: Good for kids Food : 4/5 |

It takes time to deliver food .service is a little bit slow

Eww. No use trying the app. You will wait longer for the order. As you sit there you watch multiple orders go through. Poor management. They have good coffee

I had to repeat my order multiple times and they still messed it up.

Amazing food for weight loss.

The quarter pounders are on point here. Kind and fast service

They re getting better on remembering everything at the drive-thru

Parking: Easy access and lots of parking Food

I ordered a cheeseburger and I only got cheese no meat

Just another McDonalds.

Located at the prime location and great staff...

This place sucks the most Longest and slowest service ever in the drive thru...burn it down or shut it down!

The conversation with employees was not good they all were rude, and they were more focused on their drive thru only

Same old, same old.

The worst experience ever in my life... I was eating my food at the table 8 and the table 9 was not clean and a guy came in and sat on table 9 ... At that time I was not in my table 8... I went to get some ketchup....So the Pearson who sits on table 9 take the trash and put it in my food....the food was completely contaminated.

Not paying attention while taking orders at night

McDonalds is always the best fast food company. This place is nice and the quality of food is great. Service is quite low and atmosphere. I wish it would be better for some time.

I ve been here a few times and the service is always great, the food gets here fast and I get out just as quickly. What more could you ask for from a McDonald s

Guy called Drew if i am not wrong , the best guy at the mcd. His customer service is five star

Door was locked at 1540hrs I circled building for alternative door. All door locked during day, as I walked away she opened door. I felt so judge or wth up with that.

Every morning when I go to work, I stop at the McDonald s on Franklin Avenue for a coffee and a bite to eat and every day I m greeted by the same staff always with a smile, always pleasant, always professional I d like to point out that their service and smiles are always consistent Thank you for making my mornings better. !

This is the 2nd best McDonald s in the city Great staff Fast service Food : 4/5

Necessary visit to get some food...

Always an issue with the order.

Shortage of staff or not trained enough to serve 4 customers in the dining hall

Drive through is quick. Cheap meal, its mcdees, nothing more to say

I quite literally can never pick up an order from this location without there being an issue. Im not sure why you are even given the option to customize a drink or meal and have to pay extra for it - all for it to still be wrong at the end. Now before you think Im customizing a drink like its a Starbucks - no. Its as simple as extra liquid sugar to an iced coffee because they seem to forget to add it to a regular iced coffee to begin with. No matter how many times I try to give this location the benefit of the doubt that someone wont disappoint me today because it might be a different shift, they never fail to prove me right.

This is the worse McDonald s I ve ever been too. They automatically punch in large , the app always seems to reset here so you can t get discounts , they cut the cheese slices in half etc. this place needs a full overhaul from head office and the managers there will tell you their hands are tied by the owner .

I went through the drive through

bad drive thru, no healthy choices, downtown with homeless people.

This McDonalds in downtown Fortmcmurray is the Worst McDonalds ever, usually they open the Doors at 6am, most of the you will be standing there freezing to death while they are Watching you from the inside, what a bunch of losers they are, they dont your business! If you dont a car and cant drive through drive through to get your food, dont even waste your time going there in morning! The Manager of this McDonalds should be Ashamed of him/ her self, I grab a coffee and some breakfast every morning, I guess I will have take my business some where else. Today March 9/20203 I came the usual time 6am, they watched me stand there in the cold and refused to open the door!!! Some other customers came too, I was standing by their door for 20 freaking minutes.

Waited 15 minutes before someone would even come to take order. SKIP has ruined the business

Staff at this location is legitimately stupid. Ask me 4 separate times what my order was, and still got it wrong..

I do have to say, that this location has made a major change..... management is much much better

Mcdonalds is a cheap two bit dive

Staff are awesome, food is quick, hot, and what I ordered.

waited 15 minutes just to not got half my oder then went in then came back and told me i didnt order the crispy chicken litterally the first meal i ordered like how about actually using the screen to type in orders and not get them all wrong all the time. not the first time either

Good

Absolutely horrible that at 945 in the morning I was locked outside with my child while workers were in and the drive through was blocked solid with people. The sign on the door says Please wait until an employee comes to let you in we waited a solid 5 mins and left again. Upon leaving another mom and kid were knocking on the door, and another man was standing there also waiting and no one came for him either . I waited a few mins no one ever let them in. The employees were inside with skip the dishes people so it was clearly open. Absolutely terrible place. Will not be supporting this place anymore with my family. Franklin Ave Fort McMurray April 26 945 - 10am

Awesome workers.

Quick service at the counter.

By far the worst service Ive ever had in a McDonalds.. staff taking orders in drive thru is ignorent and manager as well , is really that hard to understand a breakfast order ? May 21 2023

Horrible service every time I come to this location. Waited 20 minutes in the drive through just to be served cold over cooked fries, a warm coke with no ice that they couldnt even fill all the way and a dirty look and attitude from the girl when I requested more ketchup after she only gave me one pack.

Please do yourself a favor and pass on this location. First & foremost I found hair in my fries. We visited this location twice and asked for fresh food & told staff we dont mind waiting. They told us yes no problem both times we were served cold fries, & sloppy cold burgers. I dont appreciated being lied to. Some of the staff are rude & not very friendly. Seriously DO NOT visit this location you will only get disappointment.

Not sure why people are bringing thier children here, definitely a case of child abuse.

Yesterday had an unpleasant experience at delivery counter in drive through with Kiara, she was so rude when I told her that this coffee is not , what I ordered. I go to this store every day. Almost every day they get the order wrong , then when you call over to let them know, they get very rude about it.

Im a regular costumer here and this location change a lot since it was opened but still the service is good and the food is great, nothing more to say.

Coffees and other cold and hot drinks are very well Wheelchair accessibility: Yes Food : 3/5 |

A great McDonalds for drive through, always hot and fresh. Almost never a long wait.

For a week now, your coffee is blunt. Employee car is parked too close the drive thru window. Hard to maneuver. Food

Horrible experience. There was hair in my order AND my order was messed up. This McDonald s location is horrible. I would recommend not to order ANYTHING from this specific location.

I usually go there when I m around town. Love the place , extremely clean and one lady by the name of Natasha amazing and always keeps the place immaculate. Keep up with your good job . Would recommend anyone.

McDonald s is not a affordable fast food anymore specially in Fort mcmurray. The certain kind of employees they have are not nice and when your asking for napkins, condiments and fresh fries they make it seem like they are doing us a favour. The employees have a lot of attitude and food is always a disaster. They need better customer service and better prices!

Worst McDonalds location I have ever been to. It was around 2 am, drive-through was open, two homeless males were causing disturbance at their drive-through food pick-up window. I ordered the food, to pick up the food/pay, one homeless male was there. The staff literally gave me dry/cold fries and the sandwich was not even warm. All food went to the garbage. Never returning to this location.

I ordered Skip #75341 of the Chili wrap meal with iced tea and the fries are old, chicken is old too. asked for extra sauce and it only has small amount in it.

This is the worst mcdonalds in this city.

I mean its mcdonalds your getting what you pay for lol get anything but the coffee most stuff is pretty safe cant go wrong with them

Just went there and ordered burgers got home. Got into the second one bit into it and pulled a big hair out of my mouth. Went to go get my money back and they were arguing with me for 10 minutes dont ever eat here

Great for kids. They love the happy meals.

Child menu, good fast food, no sodium restricted foods. Parking here is a little tricky as the drive-thru line comes through the entrance Dietary restrictions: There is no food for dietary restrictions. Kid-friendliness: Kids menu available, and most of them love it. Great value.

Doesnt matter your order size they will always tell you to pull ahead and serve the next 10 people behind you while you sit there and wait and people get their order first and drive off

The garlic season fries are not worth $4.99. Soggy and my container was between a small and medium size. Otherwise my Big Mac was delicious and the service was fast and friendly .

Ordered Chicken bacon wrap on December 16th, 11:30pm shift and they forgot to add meat in it. I had to eat without the meat when I got back home. Disappointing.

Cold fries, very expensive compared to other McDonalds around alberta.

Was good tbh loved it...

Good place to grab a quick bite food.

Ordered it on skip an icecream and donuts takes 48 minutes to prepair

Slowest workers ever. I swear there having a party inside instead of working ive been waiting outside for 20 mins for literally 4 drinks. Embarrassing.

Service was slow. Food was sloppily prepared and thrown in the bag ... try to avoid this place if you can.

Theres always stuff missing in our orders, bad customer service.

Ordered a quarter pounder BLT. Tasted great. But looked like they set the bun up on one side of the room and tossed the patty and the rest from the other side of the room. Had to tear it apart and reassemble it in the car.

It s McDonald s

I am a regular every morning coffee customer of McDonalds.......even buy my whole crew coffee at coffee break. This morning I went through the drive thru and my double double didnt taste very good. Went back through the drive thru a minute later to exchange it and they made me pay for another one. Very poor customer service....very argumentative with me. All I wanted was a good tasting coffee!

Constantly talking orders wrong and making orders wrong. I mean no disrespect but they need to memorize the words NO, EXTRA, and whatever else is on the menu at the very least so there is not such a hard time taking orders. Once again not trying to be offensive, just an observation.

Very slow and check your order before you leave prices went up again.

The table wasnt wiped and was covered in food so we had to move in fact many of them were really dirty. It was king of gross

Very friendly staff nd excellent food

It was great !!!

Check your order before leaving, have had to drive back because they very frequently forget something. Multiple occasions where they gave me a medium amount of fries for a large order. The fry box was only half full. Go to the one north or south of town instead of this branch. Followup visit edit: ordered 2 McFlurrys and an iced coffee. The iced coffee had no ice in it and was room temp. The Regular sized McFlurry was only HALF full of ice cream.

Food is great n the coffee to

Its a McDonalds. What more can you say? I got take-out. They put ketchup packets in the bag without being asked so that was good.

This place is pathetic every time I order a burger it doesnt matter if its a big mac or a BLT qp its always a sloppy mess n i have to put it back together I get its called fast food but come on....

Teejay the manager has ZERO customer service skills and ZERO managerial skills. He passed the buck on his responsibilities to corporate office for myself and for the customer behind me who had the exact same issue. He acted as though he had no ability to deal with the situation. Terrible form. I almost never 1-star anything. I despise leaving bad reviews. To add to this experience this restaurant takes way too long to prep and give you your order. And its almost never busy. I have been all over North America and I have never seen a McDonalds run so horribly in my entire life (OVER 35 years as a customer). I will not be returning to that store ever again. I reached out to corporate office because of the poor display of this manager alone had disgusted me.

Had 25% of my large Coke missing this morning. Not happy.

Good as always

Dietary restrictions: When customers come through the self service lane & customer says to ordering person, Im alertic to cow milk/ dairy products, do not offer them a ice cream sunday/ cone. I had to refuse @ payment window.

Awful experience !

Its McDonalds...need I say more?

Really bad, a burger is a burger but men what a strange men coming in this place, drunk, addicted to drugs etc etc that give me the greeps in this place

When order was ready, staff kept on chating with each other and only when asked couple times, gave me order at counter. Later found no napkins were placed in my bag. Vegetarian options: Bagels and burger choices Parking: Big parking lot and a drive through

Great staff. Friendly service

Good service

Couldn t paunch a 5 meal order for literally 30 minutes, and the order was taken by your shift supervisor. She passed me 4 meals instead of 5, 1 of them wrong and everything was cold. Everybody in town knows about your guys poor service in this location, I m only leaving this review for your management. It s always wrong orders and cold food.

The burger was basically bread and ham nothing else, no vegetables nothing. The fries didnt come with ketchup. The environment was not clean at all. It was just poor

This place is under staffed and the staff they do have do not know how to make coffee.

Truly dissatisfied today with this McDonald s operations. With kids, we visit here often. Today I ordered through Skip The Dishes. The driver was changed twice and they choose a driver who was well outside of city limits PAST THE AIRPORT. And the delivery address is downtown just like the McDonalds location. So not only did it take over an hour to get delivered, which happened only because I complained online to Skip so they changed to another driver, but the food was cold and tasted like it sat and waited for an hour too! Very disappointed.

Downtown fort Mac McDonalds is by far the absolute worst McDonalds in the city, the app works only sometimes there and they always just throw the food together. When you open the bag its like they were trowing it around toneachother before serving, such a mess. Will travel to another McDonalds in the city from now on

Wish they could get an order correct for once.

Went threw drive-thru ordered a simple breakfast meal. 2 hashbrowns missing. I went back in they demanded a receipt had to go back out to my vehicle and get it. Went back in they were not happy about this and made me wait while other orders went out. 15 mins for 2 hashbrowns....

They keep taking the food for drive thru waited 10 mins

Mcdonald

Very bad service sloppy food bad service

they do so terrible that its almost impressive - medium fries completely missing, 9 nuggets in a 10 nugget box. theres truly no limit to how badly your order will be messed up. Asked for extra lettuce and onions? got extra sauce. I blame the owner.

Best place for breakfast

Its McDonalds.

They never get the order right.. extra large coffee, milk, sausage and egg muffin. I repeat it twice.. they also ask you want meal I say no.. pull up to the window and they havent charged me for milk or they gave me the meal...jeez

Stopped in for milkshakes with the grandkids. Quick, efficient service. Reasonable price. The place was clean and busy enough on a summer weekday afternoon.

Cheap fast food

Super friendly and got my order perfect and if im honest exactly what you should expect from any McDonalds tho i have seen my fair share of neglected ones

I dont understand how hard it is to look at a screen and put the items in a bag. This latest disappointment is the reason I will never go back to this location. They put the nugget sauce in the back the dont bother with the nuggets? Like seriously what a joke.

In downtown Fort McMurray. Has drive through and lots of parking spot for dine in.

I am good presen I love people my friends love McDonalds

We were there to do our part to support Ronald McDonald House for #McHappyDay and snap a photo of our family shared on the screen. Ronald McDonald House Charities in Edmonton gave us a place to call home while our little 29 week Preemie warrior spent 2.5 months in the Royal Alexander NICU.

Great

The only McDonalds in town that gets your order right.

Always buy my coffee here always good and fresh.

They dont give you napkins. You have to ask for them. Stop being cheap!! The coffee is basically brown water.

Slow

Fast service and polite staff. Car park was laid out by a mad man though.

This past Sunday 31 October 2021, girlfriend and I went through the drive thru and cashed a few monopoly stickers no problem, plus we paid for an additional food item, which we didnt get,went inside to complain and was told that we were lying, that they had included it in the bag, too bad we dont believe you!?

Too damn slow

The coffee is very hit or miss, its either really burnt or really good.

Nice

As usual morning staff very nice and quick

December 10, 2021 Time: 5:52pm I sent my Mobile Order for 3 Happy Meals. We ve called first as we waited for 20 minutes on the Curbside and the person said, they ll send my orders soon. I ve decided to go inside McDonald s after another 10 minutes from waiting and asked what happened to my order. They asked me if it s a Mobile Order and asked for my Receipt. I showed them my Receipt from the email. They never made my order yet. When the person gave me the boxes, I told him I want to make sure everything in the order is put in the box before I come back, unfortunately the fries are NOT in there! Omg, I had to wait for another 5 minutes! So, from ordering on their App, it took for 35 minutes to make and what a poor customer service they have! Sorry, but it s disappointing! I hope you ll improve your service. What a sad and bad experience! Smh

I watched the kid put my fries into the container using his bare hands after using the cash register and then touching his face mask. I literally couldnt believe what I was seeing. Shocking!