A&W Canada in Fort McMurray
105 Eagle Ridge Blvd, Fort McMurray, AB T9K 2Z7, Canada
About
Canada's original burger restaurant. Serving great-tasting burgers, handmade onion rings, and frosted mugs of famous A&W Root Beer since 1956. Now proudly serving Organic Pret Coffee.
Business Hours
Services
Photos
Reviews
Most Mentioned
Drive thru took an eternity. I was astonished with the poor service. Not to mention their sorry ass mobile app. I couldn’t even order for pickup!!!!! The employee insisted that it was my fault the app wasn’t working and would not allow me to redeem my $1 Apple turnover. I gave the employee my phone and to no surprise, they couldn’t order from the mobile app either. Very disappointing experience. I recommend the Thickwood location. This is by far the worst location in the city. Not to mention, my order was completely wrong. Who would’ve thought? I asked for 2 regular buddy burgers and received only one buddy burger with cheese. They tried to say I was in the wrong!! Awful establishment.
I waited 20 minutes for my food which is insane! And last time I went they forgot to give me butter for my order and only gave me syrup and now they forgot the syrup like what kind of customer service are you running here!!!! I am very angry 😡
Worst Experience ever in my life as a courier driver. First of all, we wait have to wait every time 10-15 min minimum. After all, staff is so rude especially that Philippine guy. I don’t know his name, but I just wanna say that to A&W, If they are reading this, please give some manner and training to those kind of people, how to treat customer and courier drivers.
Worst location in the city. I always give them a chance because it’s the closest to home but I have to remind myself to just drive further because this location messes up every time! When you address your concerns they come at you very rude and the manager is the worst. Unapologetic and always in a rush to dismiss the customer. I always special order plain mama burgers with cheese for my kids. Today the mother had bacon in it and I was charged for a teen burger I didn’t order. Not only did they charge me but it also wasn’t in the bag so don’t know how you make that mistake. I go through drive through and always need to pull up to the front because they need more time to prepare my order. They still mess up. They need to bring the management and employees from Thickwood and Franklin locations to train all the staff at this location
Yesterday I ordered a breakfast at this A & W branch and unfortunately neither my credit nor my debit card worked as my wallet was stolen on Saturday and I had to cancel all my bank cards. The amazing server at the counter, Mittalben, paid for my meal out of her own meal plan. You are an amazing person and really made my day. Thank you so much! I hope they make you the employee of the year as you really deserve it. Thank you for the great experience!
Sad experience, traveling for work and stop for some food. Coworker finds a chunk of (McDonald's) straw wrapper in the burger he was eating. As a curiosity, i attempt to call and notify them some food may have contaminants. The lady must've looked at the out of town area code because she just laughed and said it was impossible then hung up... I understand the odd area code so I'll give them that. But health & safety was clearly neglected here..
Always enjoy coming here. This is a very modern A&W restaurant. It is very bright and clean. There is ample parking and easy access for all. The frosty mugs for the root beer keep us coming back for more. The burgers are great and probably the best fast food burger. This particular location is in the heart of the newly developed Eagle Ridge development close to Landmark cinemas.
First time I was here this week. Love the location. Lots of parking spots available including para parking . New and very organized store. Store size is not big but good for the community. There are sink in eating area for adult and kids too. Very neat and clean including washroom. Foods are fresh and delicious. Price is reasonable. Very good customer service. Staffs are very friendly and knowledgeable. Automatic door opener. Highly recommend others to try this store.
Last visit was not my best experience on this place. Hopefully next time will be better. Main issue was the attention
Awesome restaurant
Good restaurant and food
Excellent service and food
Grilled onions are never properly grilled
Staff is very rude your employees is rude worst experience because of kiel I will never visit store this again for the better sales they need to change the staff specially the supervisor kiel
I always receive the best service from here! Great food!
Sat jun 15 Drive through lady shouted at us, we ordered chicken buddy and gave us beef, I hope a manager reads this. It was so wrong.
Everytime I go there I gets parked in the front then when I ask why im told just cooking fresh onion rings then when I gets order onion rings not fit to eat.9 out of 10 times i get parked in front and no other veichle behind me
the chicken patty is so thin now!
I made a mobile order and showed up 15 minutes later to not be greeted. When I asked about it they told me they don t have a mobile order to look at the iPad and see it was there then proceeded to tell me they just received it.. I order I 3 piece chicken strip with sweet potato fries and two kids meal one with cheese burger and one with chicken strip. Waited about 10 minute there witch wasn t a big deal but then got my order got home to see they give me two kids me chicken strip witch my son was very upset because he was excited about his burger and my sweet potato fries were very old and cold I know they were busy but really is upsetting.. the lady was super nice but wish I had warm food and actually what I order ..
Every time I order from skip the order is never correct. Constantly missing items every time. Food is never hot seems like it s old burgers cooked at noon. Funny how the prices of everything keeps going up and service keeps going down.
Favourite fast food
Rude service
Ordered a teen burger and rings, probably the most standard thing to order here. I was asked to leave drive thru and wait in the parking lot. 10 minutes later I get my order and the rings were stale and unseasoned.
They are not open 24hrs
dont know who felt it was okay to send out fully black toast lol...
If I could give zero stars I would !!! Terrible terrible service ! Not only is it ridiculously expensive they always forget to put items in bag , having to go back and fight with them . Everything always comes out wrong in order . Pay for cheese , dont get it . Ridiculous
My food was not the best (dried out burger patty and some what cold pouting.) But the service from the supervisor there (chloe I believe) is excellent.
When we got there it was Good vibes , good people .
A&W has by far the best breakfast for the price in Fort McMurray, if you go in to eat your food is served on actual plates! They now make you ask for the jelly for your toast.
I am rating the staff that works today. Aug 25 4:30pm. I ordered in their app and waited for 20 minutes for three buddy burger. Its took so long but I appreciate the staff hard work. It was a busy afternoon and theyre under staffed. The owner needs to hire more people.
Went through drive thru they asked me to park in lot and wait , we waited 25 minutes for food and order was wrong when I got home had to drive back so now it s been 45 minutes since we ordered can finally eat
There is a rude Asian lady at the drive thru on Sundays around 10 pm. She treats people as if though their forcing her even though its her job. Worst drive thru ever.
Went there for a milkshake and burger. Stood there for about 5 minutes. Got my burger but the milkshake machine was down. I just came from the other A&W because I wanted a milkshake and thiers was broken too. Hopefully they are not competing with mcdonads icream machines as I actually like thier milkshakes. Burgers for the last few times have been sooooo Greasy. The bun is just sopping with grease. I am not a fan of wet buns. No it is not the sauce.....
Nice staff and good Customer service. Thank you Guys
Very rude drive thru worker
food was cold!
I enjoyed some pie! :) very delicious and sweet. :) well done A and W!!
Worst A&W in town, never get an order right, would rather eat snow than buy anything here.
I like this a&w, but the front door sticks open, and at minus 20 and -30 the restaurant immediately drops to near outside temperature freezing the food and coffee, and ruining the experience...this has been complained about for over a month...please fix the door, or lock it and put a sign to go around to the side door..thx!
I ordered 6 combos teen burgers they screwed my whole order completely wrong , despite the long drive from abasand to timbo she wanted to recharged for my order Plus she was extremely rude and definitely shouldnt be the manager
Way overpriced and NO MILKSHAKES
We dont do that here is the response I got from asking to add grilled tomato and onions in my scrambled eggs for my All Canadian Breakfast. Also misses request like extra condiments and such, gotta double check everytime as you cant trust them to be on top of it. Step1. Grill diced tomatoes and onions. Step2. Add scrambled eggs to the grill and mix in the grilled onions and tomatoes. DONE Whats so complex about that? I get breakfast here at least twice a week. Disappointing
I didnt go here to eat, I went to service some equipment but I wanted to say the place was a pleasure to work in. Staff were all masked, place was clean, on-duty manager knew what was needed.
It was good food friendly staff and reasonable prices im so glad The frosted mug is still a thing adds so much
not bad but got sick once from the food
Probably the worst customer service at an a&w I ve ever had. Didn t even order anything as I stood at the til for ~3-5 min and no one came to take order. Just walked out.
ordered hamburger with lerrece and cheese got a greasy burger with onions on it was the worst burger i ever had and the onion rings were tasteless only good part of order was poultine it was very good would not order burger here again
I just went through the drive thru for a treat for supper for my kids. We are visiting friends so not home to our own kitchen. I asked for lots of ketchup in the bag please. I double checked at the window. Yes, she said, ketchup in the bag. One packet. 1 in each box. Seems a small thing but if you have kids that must have ketchup to enjoy their fries, its a big deal. And I asked, and double checked. Dont be so stingy. Also, since Im irritated now.... these kids pack boxes. Who likes them, anyone? I hate that you stuff a cold milk in with a warm meal. Waste of cardboard.
Worst experience at the window.
Great attention
Food was cold , this was after waiting 10 minutes for our order.
Been waiting outside for 21 minutes hurry up and fry the eggs let s goo
Food was hot, quick service, customer service is awesome.
Cold food as usual. If you want cold hashbrowns this is the place. Who even manages this place?
Pretty clean, always seem to miss one thing on the other though.
Parking: Lots of parking. Food
The sausage was under cook, the toast was not toasted and with a pound of butter on them. I will never go back to that store ever again.
$17 for two teen burgers, seems like highway robbery
We go nightly before work and the service is beyond excellent! The evening staff are very friendly and cheerful and make my start to a work night very pleasant.
Sooooooooooooo sllllowwwww
Our favourite burger place. Love fresh ingredients. Poutine is excellent too
Nothing beats the breakfast or a cheddar bacon uncle burger
Slow, but always fresh.
Love the nostalgia of the place. Great service and love my teen burgers.
Had a bad experience today, was a daily customer. Not anymore.
Worse customer service, worse food
Their supervisor (Mr. Lindon) was super- friendly and provided exceptional customer service. Rare to come across people in the fast food industry who are so considerate and humble. I would strongly recommend this location.
Nice place
Kayden in the drive thru was super nice, great customer service!!
Good food not the fastest service but I love waiting just a cupple mins for that fresh food
Receive my 2 breakfast just the buns no eggs no bacon for 25$
If you dont like lettuce or onions an ask for the burger not to come with them they will the first few time is okay but I am furious no root beer gave me diet coke an no seasoning or salt on my fries or burger 1/10 was a regular until the employees only hear what they want
Nice location and feel but really slow service. Been here a couple times now both inside and out and had to wait inside for a while and was told to park and wait while in the drive through
Impossible Burger is delicious and the staff is always pleasant and work hard
Service is quick and the staff are friendly. Recommend the double cheese, double bacon papa burger combo so good.
Always missing items from the drive thru. And they don t answer the phone
mmmm yomi. cool place
Still kinda newish, but doing very well for communication, and delivery of food. We LOVE A & W so were biased, but theyve been serving us up quality food as ordered for a good while now. Drive through is quick. Management is friendly. 13/10
Really slow drive-thru.
Went through a drive through at a fast food restaurant because I didnt have time to go to a sit down restaurant, but when I got to the window and paid I was told to drive through and wait out front. I understand this is so they can keep the line moving but I waited out front more than 10 minutes to get my food. I did not order anything complicated just 2 burgers and one order of fries. When my food finally did come out the girl that brought it tried to give it to every other car they had waiting out front before finally finding us. Then when I got home and opened my burger which comes with bacon had a few tiny broken pieces on it.
Loved it
Ever time I have ordered from here they forget part of my order. It doesnt matter if I am ordering take out or from Skip. Just now they completely missed one of my kids meal. Even after getting a refund through skip and ordering again A&W forgot the dipping sauce. Im so frustrated and I will never eat at this location again. Too many mistakes for far too long. These problems started way before Covid, if I could give 0 stars I would.
Samoor. Mouzzam
Went there the other day and noticed that the staff s need to be trained more. Supervisors also need to be a little bit more patient with their staff (I could tell that the lady who was I think is the supervisor was getting a little bit annoyed with the staff that was taking order when he asked for help.) Everyone was nice and polite however they need to know more about the POS and the menu. I m pretty sure not everyone there s like that. More power to the business
For a fast food this is definitely the slowest. It took almost 45 minutes for our order. New restaurant but needs to improve the service.
Just opened super clean and fast
Tried the beyond meat burger finally and it was awesome. Not a vegetarian just wanted to try it out
Ok food
I had a good time here before the movies. Place is well designed. Love the booths. Good charging points for longer stays. Food tasted like it should.service was friendly.
I like this place! Clean clean
Great
They are so awesome!
Terrible experience there every time!!!!!! Ordered my food waited 15 minutes in the drive thru and finally get my food and get home just to find out I got the wrong burger. Staff are not well trained at all !! Get it together
Fast service and friendly staff
Really nice staff and good food. Just wish they opened earlier. Theyre missing a lot of business, have they seen how busy Tims is at 5am?
Awesome place with lots of other eateries
Fantastic food! Great staff!! You want the best burgers in town? Get em here! 10/10 customer service, will be coming back here for sure!
Very good, service was great also!
Service times were a little bit longer here than at other locations but it was worth it. The order was prepared very well and packaged accurately. The staff was very courteous and the restaurant appeared to be well maintained.
Its consistent with A+W you know what you are going to get
100% better quality than their competitors..
Bought a couple buddy burgers for me and my co worker, they were really fresh and really good.
