A&W Canada in Fort McMurray
9701 Franklin Ave, Fort McMurray, AB T9H 2J8, Canada
About
Canada's original burger restaurant. Known for great-tasting burgers, handmade onion rings, and frosted mugs of famous A&W Root Beer. Now Proudly serving Organic Pret Coffee, offering hot, iced and frozen beverages at A&W Brew Bar.
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When I visited a few days ago with my friend, they were really friendly and polite! The interior was amazing, and the fries were tasty!
I work nights and this place is open 24 hours for the drive-through and every time I go it’s absolute garbage.I got two buddy burgers and a poutine a few weeks ago and the buddy burgers were so greasy that the buns were completely soggy within the four minutes it takes me to get home, the poutine was made like they had little to no fries left and they put 2 or 3 portions of cheese and a whack ton of gravy to make up the difference. I figured it was a fluke but tonight I got two mozza burgers And the patties were actually cold, the mozza cheese was still cold like it was pulled out of the fridge. After working at A&W for five years previously, I’m well aware that the patties have to be heated up and the mozza cheese has to be melted before you are allowed to serve the burgers. Also, there’s timers for expired food, which I am sure every time I go there my food has exceeded. Very very disappointed. Don’t waste your time. Go to the one in Eagle Ridge. It’s way better. The people that work nights at this one don’t know what they’re doing.
Very. Good resTo very good service aa girl work in Maria special thnx to her bcz she alwys take orders with smily face and she so soo so good Maria.
I recently tried “The Masala Burger” at A&W, , and it exceeded my expectations! The patty was well-seasoned with bold, aromatic spices that gave it a unique and flavorful twist. A tasty and best option for veggie burger lovers!”
Waited 15 minutes walked out. 2 staff in kitchen and no desire to serve folks in the dining room, only drive thru. Went across the street to McDonalds. Packed with people and staff.
Not a very friendly place. Waiting for bus to Work. Was running behind, no time to stop at Mc Donald's . Walked across the street to A & W at drive-thru to request a large coffee. The girl refused me because I had no vehicle. I said, McDonald's WILL, but she just kept saying the same thing. I Will speak to the manager tonight after Work. They lost My business
Very slow only 3 people were working and one was a trainee. Took over 20 minutes to get food. Drink machine was broken, so no refills. Smelly homeless man loitering in booth behind me who smelled like piss... Great thing to smell when trying to eat your burger.
A&W is the spot for burgers. Mcds and burger King can't come close to the level of quality and service compared to A&W. Customer service is great at this location and food was quick !
No dine in after 6 pm
Always a good breakfast. Pricier in Ft Mac!
Really bad customer service the girl in night shift is so rude
The most rudest and slowest service ever! Im never coming back!!!!
Good service, friendly staff, little time taking for food prep, but its worth a wait as food will be served hot.
Im leaving one star because your Nashville chicken sandwich gave me food poisoning and berry smoothie made me sick multiple times to the point I had to get medical attention. I dont know what went wrong but guaranteed Im never coming back.
Great fast food. A little saltier than other places. Good variety and great choices for kids.
Good price. Service was good and efficient.
Good but bit to grease
Food is always fresh, love this place.
Nice place to grab your snacks
If going through the drive through be ready to wait. Very slow. Not fast food at all. Everything else was great. Food was fine. Staff was friendly.
The food is great , staff is friendly, and bathroom was very clean !
I order 5 drinks and waited for 30 min!! Unbelievable
they need to get some employees that are brave enough to actually run this place. avoid at all cost.
Great, fast service. Clean. The Mixed Berry Cream shake was delicious.
Downtown restaurant is good and they do kindly if you have a request. Wheelchair accessibility: Yes Food : 4/5 |
Quick service didnt eat it in house
Love me some A&W
I love having breakfast here and the customer service is amazing in this location.
They have one of the best breakfast meals in Fort McMurray for the price! Its served on actual plates! The all Canadian is my go to breakfast. Thats if you eat inside.
Should probably correct your hours on here..
The restaurant closes at 8 pm daily it is drive through only if you come off the highway you cant use the bathroom
Its one of those clean restaurants with great service and good employees. Wheelchair accessibility: There is an automatic door, and its pretty accessible. Food : 5/5 |
Please update the hours on google to include when you close the inside hours, sincerely a customer who took off their lunch early to get there before close and y all closed early. I don t have a car so asking me to order at the drive tru was a negative experience with the sketchy ppl around. Good food when I can get it. Please update hours so others don t waste their time like me, thanks.
Terrible service, manager doesnt have control over anything. The staff that took our order was completely incompetent, shouldnt even be at the counter. Never put the top on one of the drinks and it exploded. Terrible service and employees dont care. Will never go back
Terrible experience watched them hand a gentleman a pop without the lid being sealed it EXPLODED as soon as the gentleman took his drink and the employees simply shrugged it off. The line of then three people took the child at the register ten minutes to serve when I got to the register I had to repeat my order three times??? When I m face to face with you??? Terrible experience I just walked out don t waste your time.
My root beer was only 1/2 full and all of my food was cold.
Cant listen 2 get the order right.
Attempted to eat in but the doors were locked and no one was in the store front at 5:30pm. The drive-thru was opened so we used that. I asked the worker why the doors were locked so early, her response was too many druggies around, if you knocked we would have let you in . No sweet and sour sauce and I m pretty sure I was over charged for some momma burgers. If you want A&W, do yourself a favour and head to an uptown location. Kid-friendliness: Well the doors were locked at 5:30pm for what they said was too many druggies So I would say it s not kid friendly at all.
Really friendly staff.
Worst a&w in Canada. Dining room soors closed at 5pm
Slow service 15-20mintue with in drive thru. Untrained personnel. Probably shouldnt have changed locations.
Took 30 min to get food inside as all the food was passed out the window to the drive thru customers. Garbage was piled up by the containers inside. Terrible experience. Don t waste your lunch time.
Awesome restaurant, clean and excellent customer service!! Highly recommend.
Very clean and spacious restaurant. Excellent customer service!
The worst A&W location ever! The service is not just slow, it s super SLOW! All the staff should be fired! They don t care about your precious time at all! Stay away from this location.
Fast and friendly staff, took maybe 2 minutes to order and get my food through the drive through.
Honest to God the slowest Drive-Thru I have ever been to. Avoid if you value your time.
I reluctantly admit that I eat at A&w a few times a month. Not sure what it is about this location but they have by far the best burgers!! The patties arent as salty as most places.The kid at the drive-thru window is super friendly and welcoming.
Had a lettuce-wrapped Papa burger. Very good. Great! Drive thru guy eas very personable and friendly.
Went to get breakfast after work then I realized I never had my wallet asked if they could cancel my order Thomas said he would paid for it and the breakfast was pretty good. Thanks you Thomas for doing that
Okay I said I would give this company another chance to satisfy my need but they just dont want to.....I ordered a burger called grampha and they gave me papa....I ordered chicken strips and they gave me those undersides of the fries
Fast friendly service
Used the drive through and it was quick. Burger tasted as good as those in warmer parts of Canada
Slow service. Wrong order. Not enough staff.
allow me to explain i loved the food and its great despite the expensive prices. however the service is very slow and inefficient
Clean with great service
The staff at the time you go makes all the difference but generally they are quite good. I order coffee at 7 pm and its hot 85 percent of the time. Fries are hot 90 percent. Onion rings are always good at A&W
Dine in is not available even though its indicated that it was open for such. Please update
Never eating here again not only was my chicken wraps mold tasting but the onions in my boyfriend s burger were so powerful it wasn t enjoyable, also to pay 6.60 for a poutine and it being half the box full was a horrible experience by far and the person at the window when asked what the total was shut the window in our face and didn t answer. Receipt #5674933
Far too expensive!
We ordered at drive thru around 11am. We wait for so long for our orders. We ordered 4 canadian breakfast,4 coffee,burger and yam fries. Sadly when they handout our food its already cold. The butter for the pancake they put on the top of the egg. And 2 coffee is missing. We are really disappointed. The guy who served the food is very polite and good attitude. But the staff who taking an order in the drive thru,she need to clear and repeat all the orders. Just make it sure everything is right and also the lady in the window we are taking with her but she not responding and keep ignoring us. All my concern here they should know how to handle customer service not being rude. They should enjoy the job that they have. Because a lot of people doesnt have job but for them they are lucky to have a job. Owner should keep on eyes with the staff.
Good
Great service even with covid-19
Burger was cold
Good stuff
Drive thru exit is under construction so no eating in the lot. Food is OK. Onion rings where fresh
Just ordered onion rings...NEVER again. Disgusting and not worth the ridiculous amount
Great service. Same Great teen burgers.
I ordered 2 buddy burgers and literally just got the bun and meat patty in both. No sauce, no onion, just as is. Didn t check until i got home, very disappointed
Great service here. Friendly staff.
Yum of course. Great customer service. Good food.
Awesome place as usual
Got the double teen burger, onion rings and a water. It was excellent. So many onion rings I couldnt finish them all. The burger was hot and flavorful. This A & W location is nice because of all the seating options. Lots of booths too, and a lot of light gets in from the windows. The only other option in downtown Fort McMurray is the A & W in the Peter Pond mall, which isnt bad either, but this location has the real authentic experience. Also, you can see vintage cash registers etc. under glass by the door when you walk in.
Good food! Its a well kept building with a top floor. The staff is friendly and the place is clean.
There coffee taste way better than most other places and also they were prompt with there service.
Awesome service
Great service
Food was perfect. Service however wasn t. Guy was talking to me in the speaker like I was stupid and then at the window the lady was asking for me to pay for the order without telling me the total basically calling me dumb. Very rude service.
Always great food, was served cold this time which was a bit disappointing but would still go again
Decent A&W in Ft McMurray. Nothing special or bad
Good clean service
All employees have masks and gloves on, felt safe going into restaurant.
They have the best fast food breakfast! If you want a twist on breakfast, try a buddy burger with a fried egg on it. Its my version of a steak and egg sandwich! Delicious.
Very rude customer service supervisor is so rude all food we order is totally garbage supervisor speaking in his own language washroom is so dirty
Rude employees slow services. The place was not kept very clean.smelled like rotten meat. Food serve cold and old.
Rude employee, food was cold.. And the employees having conversations in another language.
I like the Chicken buddy burgers
Its sn A&W. I got what i expected
Great place to go
Not bad.
Fast, prompt and good service with smiles.
Meal deals have gone way up in price. I stick to just a burger
They are better than McD
Good placed to take the family, Clean and friendly
Service was pretty fast
Teenburgers are the best, quick service
Quick service and friendly staff.
Ok for fast food. Ask for no seasoning and the food is way easier.
staff can barely communicate with you, they tried to charge me 13$ for a sausage and egger combo... food was satisfactory compared to other locations
Wish they still served the root beer in super cold, frosted glasses with slushy ice...
Beyond meat burger was delicious.
Meets standard.
Love it
Healthiest, great tasting fast food option if you ask me, and great vegetarian options!
Great burgers quick service
Beyond Burger was great
Fast and easy
Service is prompt and food very good. The French fried are excellent best in town
Because all there food with becn
Friendly staff and good food.
Good value and quick service with hot food.
Good
Excellent overall
Burgers are great.
Good fast food. Consistent food.
The slowest customer service ever. The payment machine doesnt work. Ridiculous
Good burgers
The Beyond burger and the cod burger are delicious. The bread is always fresh and the service professional! Try the multigrain bun, so flavourful and tasty :):)
Super overpriced
Not I had a bad fall there and hurt my shoulder
Went to get two all Canadian breakfast last week and waited 10 minutes then asked the front if they forgot about me and said it will be another 10 more minutes as they were waiting for the eggs to be delivered from thickwood I am NEVER going back there again
The service was good. It is a pretty calm place to enjoy your food. The food prepared can be trusted as the brand.
Great food! But a bit pricey.
This place is awesome and the service is fantastic. There is a guy named Jason, he is the best server there, tell you. Overall the experience is surely 5 stars.
Onion rings were re-cooked, burn n very hard like tacos lol
Awesome staff awesome wifi connection
Fast and friendly service :)
Service and food was very good as always!
Best place for eastern fish meals..
False straws
If youve never been to A&W, then this review isnt for you. Its A&W, its typical fast food.
Friendly service. Friendly staff
They have good Sausage and eggers.
Clean restaurant.
Best service and best breakfasts ever
My Daughter is a veggie. She loves the Beyond Burger
Its was ok
Always hot and fresh good service inside and in drive-thru
They made a few mistakes on the order. They did quickly fix them and they apologized. Bathroom had no water, no paper towels
I would have given them more than three stars had they not we cook my onion rings to give me burnt hard falling apart onion rings disgusting for eight $9
Still the best burgers mmmmmm
