Mucho Burrito Fresh Mexican Grill in Fort McMurray
355 Loutit Rd, Fort McMurray, AB T9K 0Z4, Canada
About
At MUCHO Burrito we transform traditional Mexican cuisine into Modern Mexicana. Our love and passion can be seen in every slice, dice, and spice that graces our kitchen. Here, everything is ‘made with love’, crafted to stir the heart as much as the palate. Come taste the MUCHO difference. LOVE FOOD. LOVE YOURSELF. LOVE MUCHO.
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The food is very underseasoned, the salsa and guacamole seams like all old bland tasting, used to love burritos there but very disappointed with the quality. Even the chips where stale. Might be a one off day but it was bad meal. Friday Nov 28 2024.
We order mucho burrito once every couple months. My husband always gets the tacos and I always get a bowl. Tonight we ordered off skip, my bowl was perfect! But my husbands tacos literally fell apart as soon as he picked them up..all three..the bottoms completely broke and everything fell out. We love mucho burrito but not sure we will order the tacos again 😕 completely dry and crumbly.
Ordered off skip, it showed up cold and the burrito fell apart in my hands as I was eating it, was also so spicy that it wasn't even worth eating had to throw it away never ordering from here again
Decided to try one of the new burritos only to have the absolute worst service I've ever received in this place. I was told I was not allowed to switch between pinto or black beans even though I don't like black beans and he proceeded to add black beans. Afterwards, I asked for guacamole, fully knowing it would cost extra and was denied because it wasn't part of the recipe. Lastly, my burrito was left unattended on the grill and one side is completely burned. You need to fire that person because he will drive customers away with that type of service.
This place was nasty I will never come here again. Burrito became soggy just from the walk to the table. I ordered a mango jarrito and there was a bunch of stuff floating in it. I brang it to the lady’s attention and she didn’t know what to tell me. So I asked her if she could just get me a pineapple one instead and she said she couldn’t for some reason??? I just can’t believe it. Literally gives you a drink with a bunch of stuff floating in it and can’t replace it. Unbelievable…. If the owner reads this I want my 15$ back for the food I didn’t eat.
The last time I ate here I was floored when I ordered black beans for my taco, the guy charged me then counted out 5 beans each per taco. I didnt go back for a year and the other day decided to pop in. They are still horrible with their portions. I would say there was less than than a normal fork full of meat on each taco. I asked can you put more and he said no , I'd have to charge you. This isn't the servers fault its management. I'm including pictures because I think he counted the cheese strands. Honestly, waste your money here. *****EDIT NOTES**** After being notified from google that the owners replied below, I emailed them like their response asks, and 2 weeks later still no one has replied. I believe they just do this to make head office think they are doing something when in fact, they are not. Avoid this place like the plague.
Im a regular customer and I love the food here. But the portioning is way too small. Not worth the price. It disappoints me so much. Portioning is way too less and bad for $17. Bad portioning! Really annoyed and frustrated.
Every time I come to mucho burrito for a healthy fast food choice I leave disappointed. It seems EVERY TIME I am getting food prepared I have to fight for a proper scoop of chicken and I have to pay extra for it. If I do not pay for an extra scoop of chicken the photo below is what I get and is self explanatory. $10 for this ? You should be embarrassed to serve this... Please for the love of burritos and everything that is Mexican train your staff where ever Chipotle trains theirs...
Food is fresh and delicious!
Probably the only mucho burrito in canada that stopped giving the special variety of hot sauces as a option. Pretty ridiculous for a Mexican restaurant to not have any hot sauce.
Been coming here for years. An employee I spoke with this week alleges that the tips Ive been leaving (both in cash or card) do not go directly to the staff assembling the meals, and that ownership keeps the majority of them. I realize that this is technically not illegal in Alberta... But doing so is a disgusting practice and I refuse to give this owner my business going forward until these allegations are refuted or proven wrong.
Love it!
I ve read most of the comments on here and I m actually really surprised. Seems like most of the issues come from the app ordering. The staff here are great, the portions are always generous and it always tastes amazing. This is my fave take out spot in Fort Mac, hands down.
I ordered on skip, when I received it was missing a bunch of items. When I called he hung up on me. Horrible service
I bought a salad bowl and it was only half full for $15. No complaints about the taste. They should serve it in a smaller bowl. Increased price for a smaller portion.
For what you pay for and what you get is a joke, I got the taco trio. And they are so cheap with the meat and toppings, I will not tell anyone to eat there.
Was eating a burrito at home and found mould on the tortilla. Not exactly the best thing for a pregnant person to eat.
First time we had Mucho Burrito, it was delicious. There was a mix up on behalf of the skip driver, the restaurant promptly replaced our order & had it delivered. I was so looking forward to having the rice bowl again, but am so disappointed. The sauces I ordered are not there, and in general it was not good & barely half the bowl.
pretty good
Quick service, burrito was OK, nachos were weak.
Tacos are super yummy
Cant go wrong. So fresh and can be very healthy!
I did not like the chicken quesadilla I got for dinner. The taste wasnt good like the ones I have had before. Was disappointed.
Found metal in my food. Owner pretended they have no metal on sight. Very sad
Friendly attention, good choice for fast food.
Your staff are very unhappy
Prices are OUTRAGEOUS !!! Onions are underpickled, and pork is very salty. Sour cream very liquid-y and not enough of it. They take a bit too long to make the food, and the tacos aren t heated up at all, so you must eat them cold. Quesadillas cut strangely. Not enough of anything. Skimped on all the fillings. Will NOT be coming here again.
Way over priced for your portion have to ask for a decent scoop of meat on your burritos,
I always get the veggie bowl here and I could live off it. So many tasty healthy flavours and so fast and cheap. I eat it a couple times a week.
Food is always so good here. :-)
I order here quite frequently and the food always tastes good but the last 2 visits the burritos were small in comparison to the usual sizes and portions. When I asked for more meat and said its a mucho size the staff looked with a reply its extra. The 1 scoop she put on the mucho is what I usually get on a regular. Time to find a new spot.
Fantastic mexican franchise restaurant. If you want a healthy option in Fort Mac you must try this place. They have vegan cheese!
Didn t like this place at all from service to food. Generally I like mucho burritos but especially this place was disappointment. Staff weren t friendly at all and main thing food quality was bad. Rice were half cooked only and was really hard.
A break from the cold weather for Mexican food is always welcome.
Burritos are great but what happened to the in-house guacamole? They just throw a hard avocado into the container, come on Mucho??? Make some spicy Guacamole ferda customers!
Stood at the front of the line for 20 mins while they did skip the dish orders and watch the line up grow out the door and people actually left cause it took so long. Need to focus on the in store customer as well!!!! Absolutely terrible service
Awesome customer service and the freshness of food makes you feel like coming again. Sizzling hot spicy salsas is a great combination with chips and it s worth paying for the portioning I get whenever I go there. Coming here since it s opened and would recommend to everyone.
I have read all of these reviews but I have never had these experiences they were all amazing and great customer service I would love to come here everyday portioning is great according to the sizes it is worth it totally recommended it s amazing love the mango jarrito
Love the food amazing steak very fresh and great customer service
The staff are always helpful and attentive. Quality of the food is good and you get loads of fresh ingredients. Prices are reasonable
Good service and delicious food
I tried chicken salad. It was so healthy. If you like to have chicken and good portion of vegetables you must try this. Always a great meal! You can t go wrong coming here . its best thing is customer service is so good
I usually love Mucho Burrito, but this is the second time Ive ordered a salad bowl from this place and its had no lettuce. Its just a bowl of toppings! I put mixed greens as the base, and even put extra mixed greens please as a comment in the Skip order, and still there was maybe 5 pieces of mixed greens in the whole thing. A SALAD SHOULD BE MOSTLY LETTUCE. Its taking the place of the rice, there should be 1 to 2 cups of mixed greens in there. I dont have to specify this at other Mucho Burritos, it seems to only be the Fort Mac location that doesnt understand. Can you please train your staff how to make a salad.
Great value with incredible food.I find I can get 2 to 3 meals if I stretch it out from a mucho burrito. Having guacamole included with the mucho size burrito is awsome. Depending on the time you may get caught up in the dinner and skip the dishes rush. However I have been lucky and usually Im in and out no hassel. Parking: Lots of parking. A bit congested at times, mostly in the morning due to tim hortons.
The employees have little or no empathy, terrible customer service.
Customer service is excellent, friendly staff. One of the staff Rupinder, she is always servers food with lots of love. She always bears smile on her face while service. Really appreciate staff efforts. Food is also delicious . Hygienic food court.
I go to this location once a week because of a lack of other options for the chain. I love mucho s food but the customer service is terrible. They are understaffed so you have to wait for a long time, once called in a pick up order for 15 minutes and they took over 40. Today I went in and ordered a regular burrito with guac the man making it didn t heat the tortilla up before making it, and gave me half scoops of everything even the guac I was paying extra for. When I called him out on it he gave me an attitude and tried arguing. Wouldn t recommend this location if you have other options! Also very fitting that most other customers are complaining about portions and service.
I like having a yummy burrito here. Consistently decent.
Quick to make your burrito and usually no lineup
Most of the time food is absolutely awesome, but sometimes the person who is making the food makes mistakes and because of it it doesnt meet the expectations.
Horrible costumer service, its 90% chance that they close 30 min before they should. If your going to be rude to your costumers because you want to go home early then change your hours
Hmm. Burritos
Two legends in burrito making were employed that night, got a mucho and let me tell you that thing was MUCHO.
Fresh, delicious food. Would eat here again
Owners daughter makes tiny horrible burritos. Steer clear.
Worst customer service and super small portions compared to the mucho burrito downtown...when you pay 55 dollars for a meal you expect to actually get the correct a portion size bigger than a mouth full on your tacos..wont order from here again!
Consistant and fresh. But yeah. Smaller portions than downtown Burrito. Different owners ??
Good fresh food
Always good
Everytime I go they are out of everything I want (I only order the specialty burritos). Ordered a Mucho Sized Burrito and the only thing I got more of was rice. So far the most disappointing location Ive been to.
Great quality and fresh food. Will definitely go back.
Found hair in my burrito, chicken was overcooked and dry. Would not recommend.
Go to the the downtown one, they know how to wrap a burrito. Opened mine up and it was a mess. Clearly didn t wrap it right.
I love Mucho! I go to them all the time. This was my first time at this location and I couldnt believe how bad it was. My regular sized burrito I asked for chicken, they put on 5 small charred pieces. The pieces were so small for sure I wouldnt of gotten chicken on every bite. I asked for more chicken, they said it costs extra. So I agreed and they added 4 more pieces! At this point there wasnt enough chicken to make a chicken strip and it is costing me $15!! Go anywhere else, this staff is horrible!
Delicious
My goto for healthy Mexican cuisine, its dependable and great value.
Wasnt able to reply from the comment from the owner. My last two experiences ordering from the selected resturant werent that great. ( i ordered off skip the dishes ) both times the drinks I ordered werent sent or picked up by skip, i got reimbursed from skip. The last time my burrito shell was burnt really bad on one side. Ive still yet to order from there again, its been nearly 2 months .
Much is my favorite...
Service and food both are good! Mostly quite and neat place to sit and enjoy sunshine through windows! Not busy !
Delicious
Love the burritos here!
Fantastic! Better than Chipotle.
The ghost pepper burrito was excellent
Decent quality mexican food. Quick service. Ghost Pepper burrito isnt the same spice level real ghost pepper sauce but closer to habenero. Still good nonetheless
Clean dining area and great staff.
Just had a really amazing customer service experience! The servers were incredible and should be rewarded.
Great service and good food consistently.
First time and had a Burrito bowl love the selection and how they offer a make your own. Mine was great but the workers didnt listen well to the customer in front of me who missed out on some ingredients that was asked for.
Quick. Delicious
Shorter line and fresher food than Tims next door
good foods fast service
Fresh ingredients, good location. I just wish they were better at constructing my burritos. They put everything side by side, then roll it the wrong way, so you get mouth fulls of just one ingredient.
Consistently great clean food.
Fast , fresh and healthy food all the time
Horrible customer service... wasn t even 9:30pm when we got there was 9:15pm and they were already cleaning to go home. And didn t even let us eat inside. Never coming back again to this location
Hours listed were not correct
Very polite staff and convenient location, close to my house. The portions of meat are generous and I definitely prefer this location of the 2 in town.
Great food
Wont be going there ever again. There is only 1 worker that knows what there doing. Had 2 bites of the burrito and it completely fell apart. The guy was really sloppy when I came to putting on the toppings. Do not recommend going there. Go to the downtown location.
Delicious, affordable and quick! Definately reccomend!
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