414 Thickwood Blvd, Fort McMurray, AB T9K 1P1, Canada
Popular delivery, carry-out & dine-in chain known for pizza, wings & pasta, plus sides & desserts.
I thought I would give it another try we got the 5 5 5 pizza deal for the family pizzas were all burnt over cooked must have let them all pile up on oven belt also they didn't put the butter spread on the crust disappointing however I still ate it because I'm a monster
Normally, I get delivery from PH. This time, I did a pickup order via the app. They were on time, but I wasn't as impressed as I usually am with the boneless (chicken) bites. The bites are usually drenched in sauce, with some extra at the bottom for dipping (perfection). When I opened the container at home, most of the bites were dry and there was only a stingy half of the expected sauce at the bottom. I probably shouldn't have ordered during the busy supper hour on a Friday night.
The Pizza Hut here was very delicious, and we loved this meal for one person, it was good. The delivery was very fast.
Awesome place, whenever visiting there find the restaurant neat and clean,all the staff are on the top.and also find there pizzas always great in taste and well baked.thanks pizza hut to be in town and serving the town.great job .keep it up 👍
Its worst place for pizza . The staff is really bad they guys never listen about customer is demanding. Almost 3-4 times I ordered stuff from pizza hut always disappointing me when I ordered pizza and wings through skip they forget to put sauce on wings and pizza was really hard and i called for this issue they guys never replied me. Today (22-feb-2024)I ordered garlic parmesan wings they give me honey garlic instead. The time i am giving order i repeat 2 times that i need garlic parmesan wings not honey garlic. When i called to pizza hut regarding this thing they said you give order for honey garlic wings . I never recommend people to go pizza hut thickwood.
DON’T DO IT!!! My husband and I got food poisoning, throwing up for 20 hours straight. When I was feeling up to calling I spoke with a rude customer service centre that would not give me a refund or let me speak to any management. She told me I had to call poison centre and kept repeating that. I am currently waiting to hear back from public health to report, but save your money, health, and time trying to get a refund and get pizza somewhere else!
I placed an order for pick of honey bbq boneless wings only to find out that there was slim to no sauce on the wings once I got home this is the second time this has happened.
Love Pizza Hut. The only pizza place in town I love. Delicious crust, garlic bread, wings & pasta. Everything is good.
Best Pizza Place in town. Amazing food and very friendly staff
My fav pizza place. I love Pizza Hut
I love pizza hut
Best pizza place I have been to
My Favourite Pizza Place in town. I Pizza Hut.
Always a good experience
The best pizza Im the city
Delicious, fresh, Consistent, hot , full of ingredients. My favourite Pizza Place in town
Amarjit Sandhu, was awesome. She is very polite and friendly
One of the best pizza place in town. Love the wings
offers tasty pizzas, best deals , friendly staff towards customer make it perfect place for pizza lovers
This location is pick up only.
The 5$ 5$ 5$ deal the usually the only time I buy pizza from here. The thin and crispy crust is fantastic!
I been calling many times and nobody answer.
Best customer service is provided by the pizza hut team. Whenever I order here, I always get fast, fresh and delicious pizza and wings here. Additionally, I like a thing that we can create toppings and crust according to our taste within good price. I personally recommend to visit pizza hut at least once, I guarantee you will surely like it.
I ordered two different sauces. I received one different sauce but not the other one. So I call customer service and the lady who picked up started arguing with me that I didnt say two different sauces even though I remember saying it, she showed the recording and apparently it was misheard by the cashier.
Fresh and tasty.
I love their bonless bites and I love honey hot flavor. I place my order over the phone and I specifically ask to mix the 2 sauces together and then pour over the wings. For some reason they never do it. Majority of the time I end up with one batch honey garlic and the other medium hot and I have to combine the 2 myself. Its very disappointing especially when the person on the phone says yes they can combine the sauces for me.
Horrible!!!! Ordered a bundle pack for my birthday at 9:00 (it s now 10:15pm) and still have not received my order very disappointed with how this went . Honestly if I could put negative stars I would .
Best pizza in the town Vegetarian options: Veg pasta and Greek pizza, veggie lover
I love $5 deal. Best pizza in town. Always fresh and hot
I always order from this store . But this time I was very disappointed. Orders was done through online@4:21pm pick up time was 4:45pm . Reached to store and made the payment @4:40pm .waited there for 30 min went there and asked where is my pizza they said we are still making it . What a horrible service . My pizza was given to their own delivery boy & I waited for 35 min store even though I order through mobile. And now one of pizza is uncooked.
Not a professional service, as a hardcore vegetarian ordered 2 veg pizza but recieved 1 veg and 1 pepperoni.
Best Pizza I ever had. Staff was friendly and my order was ready on time.
Fresh
Excellent Service
Hard to really give a review here. The staff are usually great. The food is usually great.
It was a nice experience with delicious pizza
Online ordering didn t work. (Failed payment processing) Had to call the order in to someone in Ontario for an extra charge.
Not sure what happened but the pizza I received was overcooked and burned. Its pizza, so Ill still eat it, but it will likely be the last time I order from this Pizza Hut.
Loved it!!
Great pizza, all cheese with fresh tomatoes very good.
While I enjoy the food that I get from this place, the delivery driver got lost and after calling multiple times to see why my pizza was late I was given multiple excuses only to find out the driver got lost and blamed it on his gps
Best Pizza in fort Mac, always hot, fresh and on time. The wings are always great too via wingstreet. Well done.
I was a regular customer for wing Wednesday but was very disappointed tonight. Wings were cold and dried out. It was a pick up order so I can t blame the delivery driver. You can tell they were old pre cook wings. I called and complained and they wouldn t reimburse me the full amount. They don t appreciate their customers!! Never going back!!
Pizza and wings were awesome!
I love it
I like the pizza generally at Pizza Hut but one thing that has always annoyed me is the limited amount of ingredients that they put on the pizza. The only time you get the proper amount is if you ask them to add additions on to it and then you are paying for it. Tonight I ordered a Hawaiian and I counted three pieces of Ham on it and thankfully I ordered extra cheese because there was actually cheese on it. This problem seems to be getting worse so sadly I made the decision I won t be ordering from there again. Quit cheaping out Pizza Hut!
The best, fastest joint in town !!
Order was declined three times online, called the shop directly and they sorted me out. Excellent customer service. I do not expect much in Fort McMurray but when a business is run this well it needs to be shared. Oh and the pizza is always top notch. Very well run franchise.
Nice service. Must meet Jerry over there he will give you nice deal and service.
Excellent service amazing pizza.
great food and great service
Great customer service and taste of pizza is osum .. i am a regular customer and they never disappoint me . Really great pizza in whole fort McMurray
Always fast and hot. Ive heard the staff multiple times making sure the skip drivers use the proper pizza bags. Way to go making sure people get their product in the best shape possible!
Expect at least 2 hours delivery from this location, was told 50 mins and a cold pizza made it after 2 hours
Very good service fast a good
Vegetarian options: The pizza with authentic indian pizza taste was yum. The toppings and the mozzarella cheese makes it different.
I called 7 times and no one answered my calls
Pizza was great but the french fries that I had to get as a side dish was soggy and gross.
Dont take delivery 3 times the same the pizza very empty they are very cheap.
Wing Wednesday is were its at
I love the crispy crust you get at Pizza Hut. Crispy, soft and delicious. Their wings are restaurant quality. The Breaded wings are nice and crispy..... just perfect. They have lots of wing sauces to choose from. I always have, and always will, enjoy Pizza Hut. Thank you. Great job!!!
The best Pizza Hut Ive ever had
hours online dont match store hours
They are always so cheerful when you go in. So nice to see these days
Nice staff
Theyll sell you a location specific gift certificate when you ask for a gift card, then fail to tell you that it can only be used in that specific location, and essentially tell you to GFY when you call to inquire.
Good food. Great staff. Only beef is they need to be more observant of guests being cold and leaving due to the A/C on bust.
Great food lots of toppings for good value.
Good pizza... almost as good as it was back in the day (25 years ago) you can never have too much cheese! Ooeeyy gooeeeyy good!!! Lol
They are slammed tonight. Had to refund the wings and take the pizza or wait for 20 minutes while the pizza gets cold.
Pizza Hut is great. No matter where you go, what province you go to you can count on the pizza hut to be everything you expect.
Service was quick! Rang customers in quickly but patiently.
Our delivery driver Carlene was super friendly and polite. Would definitely order from here again just because of her spectacular service!
Delicious wings
The best pizza experience in YMM hands down
They reopened and havent missed a beat. As great as ever!
I havent had Pizza Hut in years. Quite good, will come again.
Amazing staff. Next level customer service
Pizza was ready when picked it up, staff were friendly and pizza was done right.
Awesome quick service, right order
Great service!!!
Ordered over 2 hours, tracking showed delivered and nothing. Call the store three times they could not care less. Eat anywhere else.
Worst service Ive ever had!!! Not only did they forget half our order took them 65 minutes to bring the remaining of the food. Never ordering from thickwood pizza hut again
Fast service
45 mins late NBD
After not receiving all of my order I finally did two and a half hours later. Four and a half hours after ordering was then told I d receive a credit. Called back today to do so and was called a liar and was basically looking for free food. I am disgusted and angry at this lack of customer service. I am not a liar nor have any reason to but this shows what kind of customer service we can expect from this store
Rude
Service was great. Food quality no so great
I would not recommend horrible service, order is wrong 7 out of 10 times and you have to call them 30 times to get an answer completely ridiculous
I like the quality and flavor .. definitely look for the deals. Monday to Wednesday is 50%off take away. Or the pizza of the day is also good . No dinning room just pick up and delivery.
Love their poutine pizza and boneless wings !!!
I really enjoy the atmosphere in here. Theres usually a spunky guy working the til or a bubbly girl.The Pizza Hut here performs very well. Any time Ive visited here I have had speedy, friendly service. The food is always delicious!Like I said earlier, very fast service here, faster then most Pizza Huts Ive been to.
Good deals when you use the app.
$10 Online Only Carryout Deal Is Awesome!
My boy loves the pepperoni lovers pizza!
Well after tonight theyve driven me to little Caesars , what cost me 50$ fr them I could have gotten for $16.50 at little ceasars , burnt pizza with none of the extra toppings I was charged for and an inedible pasta with cardboard sticks . complete waste of money
Good deals.Great pizza
Best one
Literally the worst establishment to date I have ever ordered from along with the first one of all so far I had to actually call food health and safety on. Long story short got pizza with raw dough and other uncooked items. Called back the manager who barley spoke English sent me new items. When it got to the door I checked it again before the drive left and showed him it was unacceptable the pizza alone was worst then before like the pizza had been thrown in the oven for 30 seconds to have some kind of solidness and color to the bottom and thats all. Sent it back called again explained how it was the manager said she had made sure this was cooked her self I said Im sorry but your in the wrong profession if thats your quality standards personally for this company. Said its so bad I would have no choice to but call health and food. Gave her the chance to correct again but said if it comes back again like that there is no excuse and I would have to call. A gentleman called me about thirty minutes later and was rude and cursing and swearing on the phone so I said sorry but the managing staff dont know what proper food preparation and cooking standards are. Then hung up. Next morning called health food and safety. I called the location back to explain to a hopeful day time management the situation and that I had made contact with food health and safety. To my surprise the number was not in service so I called the local Pizza Hut number that tales your order and sends it to one of the two restaurant locations here they said they ate closed for a month and it was affective as of yesterday the same day all this bs started. So I called food health and safety back and explained the strange findings. Noting it seemed like they are trying to weasel there way out of the fact there food was unacceptable and I didnt even get my money back.
Delish food
OMG its here in fort m McMurray. I love their Menu and variety. Beautiful peaceful environment with excellent friendly customer service. Free parking and handicap parking. Handicap access. Pickup what you like . Try their vegetable pizza and am vig fan of it. Superb and fresh with delicious hot sauce.
I order from here regularly and have never had an issue with them. Delivery is always super fast, prices are great, theres the option to order online, and Ive never had anything wrong with my food, or had my order messed up.
Very nice and clean. Very punctual in term for of delivering and pick up orders. Staff is very friendly and knowledgeable. Pizza quality is awesome.
Strictly a take out experience. The food and service are great. But its delivery or pick up only. Would recommend the food any time!
Overer priced for the quality of food it was good back when they had a sit down area, but thats probably more fat kid nostalgia. hit up a local place like cosmos or milanos instead.
My experience was awful. After waiting almost 2 hours for my pizza, the delivery came missing a drink and all my dips.. the pizzas all were super overcooked it was horrible. I called the store and told then they let me know someone would be on their way, someone came right away but only with the drink. An hour later another car arrived with 3 dips, missing the rest.. what was the point in even coming an hour later if they were still going to miss items. Super disappointing.
They got the crust wrong and the sauce was extremely sparse. Not actually a good value for the price. Not very appetizing .
Good service ..friendly employees
Delicious Pizza
I had a 2 star rating. But now its at 5! The service Ive received lately has been incredible. The delivery drivers have been really good to me! If I could recommend a pizza, mine is the pepperoni lovers. Crisp on top has me addicted! Thanks guys!
Great service. Best pizza in town
The staff are friendly and timely. However, the food is expensive and lacks flavour.
This location has to have the most incompetent staff of any Pizza Hut out there. 80% of the time our order is wrong or sauces are forgotten. One time 15 minutes before closing they refused to deliver. I had to complain to the head office. Apparently it wasnt the first time they sent drivers home early. Utter disappointment.
Great customer service and I only got to go to one pet store now!
You always get good deal..
Best customer service with fast and effective deliveries!!!! Best in town hands down!!!
Pleased with the speed of orders, and consistent great pizza. Good deals available if you order online (i.e. $10 pizza of the day).
Food is great! Theyre very polite, friendly and professional. Excellent customer service!
Be prepared to pay extra than the amount shown on the order through app. My amount on app order was $21, however, I had to pay $26.78 to get my order.
Nothing Spectacular
Good food and service
They treat you nice and give you what you want. Novel approach and quite effective.
Delivery is always on time, great walk in specials, staff more friendly than downtown location.
Tastes like hose, literally everything tastes like rubber
Outrageous wait time of 1 1/2 hours when i only live 10mins away, while ordering they read back my order completely wrong and once i corrected them they still sent me the wrong pizza! Absolutly not ordering from pizzahut agian
The crust is delicious! I usually come in person so I dont know about the delivery
Not impressed. Pizza was overly expensive, order was wrong.. unfortunately didnt discover the error until I was already at home. Not worth the money, order from somewhere else.
good
Called to make an order, was put on hold for over 10 minutes then when someone finally picked up was told that they were not taking telephone orders and was hung up on.