1177 Prospect St, Fredericton, NB E3B 3B9, Canada
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.
Come on people, it's the drive through and it needs some paying attention.
Was shocked to learn they no longer give free refills. This seems like such a small thing to take away from your customers as costs to eat there rise. I realize this is a management/franchise decision. The employee who had to tell me this was very professional and apologetic. I will most likely choose a different fast food in the future.
Could not get an order correct to save their lives. Don’t even think about trying to order a grilled wrap, they’ll just stick a “grilled” sticker on a crispy and not do anything to fix it. They don’t read. They get an attitude with you if you tell them your order is incorrect. No one who works there knows what they’re doing.
came at 2am.the girl taking my order was the rudest girl i have ever talked to. we were almost refused to order because our passenger was laughing about something irrelevant. the guy at the window was super nice though.
Normally I don't eat here since they usually get my order wrong or serve me expired food, but it was 2:45 am and I was up all night studying so I figured why not? Surely it'll be fresh since they don't get a lot of traffic at this time. Nope. They served me some cold, soggy fries that had been sitting there for what I'm assuming was well over 15 - 20 minutes.
I've worked here so I can't say too much because the atmosphere is mostly caused by customers service is usually the best they can give, definitely around the rush hours such as the 11 am lunch menu turnover or dinner rush, props to them. The food is okay, the fries and the salt hit ngl but it just tastes like what you pay for
Ordered the big arch, got jalapeño instead of crunchy “onions”. Extremely disappointed! Edit:tried calling and asking for help on something, got hung up on multiple times, asked to speak to a manager and got no help
Ordered via skip the dishes.. ( had body ache and can’t cook that day) forgot to pack the happy meal, called them and the staff i was talking to this bovine specimen staff and told her about the missing item. A whole happy meal. And she told me that I need to go in the store to pick it up. I wouldn’t have use Delivery app if I want to go out and if I can. Then she suggested to book another skip, that i would again have to pay for delivery because of their lack of brain cells.. look at the bag and the list of what i ordered? One bag for all of that? INCLUDING THE HAPPY MEAL??? Train your staff!
Always a good place to get a quick meal. Prices are good. Fast service
It doesn t seem to matter if it s counter, drive thru or mobile order the wait time is not reasonable
This is the worst place in the worst place in the entire world stay away
Didnt get order right. Waited in drive thru line and still had to go in to get order, their a completely disorganized restaurant. Slow, rude.
The food was good but the workers are always yelling and telling people to get put only 5 minutes after ordering if youre a high-school student, they dont care if you are just sitting eating or have just finished and about to throw away your garbage they will come up and in a very impolite way they will tell you to leave.
Terrible service, incompetent workers, save yourself the money and grief and go somewhere else
The staff is very polite and kind.
Hands down the WORST McDonalds that Ive been to. To start off, they have a ridiculous variation in wait times, anywhere from 10 minutes to well over an hour. They always somehow mess up my order, to the point where I think its deliberate. On my last visit they told me the wrong order at the window, I corrected them and paid thinking everything is sorted out. Waited another 3-4 minutes, got my order, fries, cold; burger, cold; drink, great job you got that one right buddy! Bravo! Oh and they still didnt fix my order, just made me wait another 3-4 minutes for no reason, thanks. I hope nothing but the worst for this establishment.
The food quality, taste, and value has diminished over the years, while prices have gone up. That isnt a problem with this franchise location per se, but maybe a greater emphasis on greeting customers with a smile and ensuring the seating area including garbage areas are better sanitized between customers.
Staff are friendly, food is good.
30mins in drive thru. By the time I got to window food was cold
I ordered delivery,French fries are too hard, The fish burger tastes disgusting,not recommended for delivery. Food
My meal took too long. When a meal is delayed, they need to be proactive and let their customer know instead of requiring the customer to badger them first.
Standard McDs. Fast, friendly service. Always packed in the morning with the High School right there, but they move thru quite fast considering.
they gave wrong order to dasher. I thought dasher delivered wrong order, but there was no reciept on the bag. dasher told me he had checked the order but they said it was the correct order. anyway, I had been there to get my order, but they gave me water instead of the sprite that I ordered. so I called them. but they hung up the phone without any notices. twice. They clearly ignored me. I understand all the happenings, but Im really mad at their attitude. they gave me wrong drinks, and no apologize. you guys had better be responsible for jobs.
did NOT give me ANY sauce AT ALL >:(
Didnt get the right order and got extra thing that I didnt order
Good generic fast food Wheelchair accessibility: Its good. Food : 4/5 |
Fast food Canada
I came in through drive thru and they gave me the wrong order. I was given the wrong wrap and it has a delivery sticker on it? I gave them my app code as a customer, not a delivery courier. I hadnt eaten all day and was in the ER so I was exhausted and didnt check the bag this time lmfao, they are supposed to do that
The staff of this location is very rude and unprofessional. Yesterday i went to this location at 11.05 pm the indian girl at the counter told me that we are closed in very rude way. One question from u guys if you guys closed your dine in at 11 pm then why you have put your dine in timings 24 hrs in google and big banner outside your restaurant that we are 24 hrs open.
Updated Review; NOTHING has been done to fix their constant issues of not having ANY FOOD ready. Rush time is 4-6. Yet they act like they haven t known this for years. Terrible store. DO NOT come if you want to be in and out. Be prepared to wait for your food. Always. It will never fail that this location will take your order, make you pay than tell you.. can you go wait over there for 10 min for your fries . always!!! This is NOT FAST FOOD. You can go to swisschatlet and spend the same and get real, quick and wholesome service.
Awesome place
I generally dont review McDs because no one probably cares. But this one is so bad that just maybe I can save someone. The drive through took 15m (not exaggerating) - there were about 7 cars in 2 lanes. When I hit the highway and pulled out my chicken habinero, there was no meat! Just a bun and some condiments. If I lived in Fredericton, I would be back there demanding a refund, but alas. Stay away from this place. Find another McDonalds. How do you not put the chicken in the sandwich?
Pretty sad the people running the speaker can t understand the a mighty mcgriddle with no egg.
Fast and friendly service and typical McDonalds quality.
Slowest fast food Ive had.
Worst ever. Ordered a bagel and 25 minutes later I get it, cold and missing half the insides. You had 1 job. On a side note to the employees, a little word of advice, dont quit your day job., or maybe do so people can get hot fresh food.
Good
Opened my take out bag to find dirt and hair all over condiments. I hope this was by accident, but it is still gross.
Mc do c mc do nothing natural
I suppose if it wasnt for the language barrier and having to repeat an order three times and not being very difficult along with cold fries and a lukewarm Big Mac I suppose its okay but not really. Seriously how hard can it be......
Curbside service is top notch. I like the fact that they ask the customer to check their order while the employee is standing right there.
Friendly service! Orders are always hot and taste great!
Ordered three ranch snack wraps. All three were cold went inside demanded for an exchange of three new warm ranch, snack wraps waited about 5 to 10 minutes for three cold ranch snack, wraps to be delivered to my hands as the woman said have a nice day absolutely pathetic. Worst McDonald s I ve ever been to.!!!!!!!!
Normally I avoid this place like the plague. They messed up my wifes burger order completely. Swung back around to complain. Gabriel made up for it ten times over. Normally McDonalds has poor customer service but this guy was actually a solid employee. Give him a raise or promotion. Great guy that handled my problem well. Genuinely surprised and will be coming back here again when the craving hits if not just for the great customer service.
Frequent visitor. Love the food
If you have a choice between this location and the one in Walmart, always choose the walmart location. This location messes my order up 4/5 times. Its almost like they try avoiding attention to details. The last time I visited this location I was made to wait 15 minutes for 2 burgers and a single iced coffee. In my haste I got home to realize they didnt give me the large fries that I also paid for. That is 5 whole dollars, at least 1/3 the price of my whole order. A whole 33% of my order missing. I contacted McDonalds corporate about my experience and havent received any proper responses other than my feedback was passed on to the franchisee. This location embodies every quality of poor service.
It was nice, prices are increasing. Shrink flation. Food was fine.
These guys are too too slow, i waited 25 mins in driveway but never got my turn. Poor
Busy place but fast service. Digitalized orders and self service. Food
Nothing like getting Hair in your Big Mac. Also at the Drive through window asked there was a straw in the bag. Guess what .no straw. Maybe employees should be trained properly before serving Customers. Food
An above average McDonalds experience. Location was very clean and staff were friendly and direct. Food was average but a pleasant staff and clean location go a far way in todays world.
The staff at this McDonald s are great and they are usually really quick
Bathroom is locked. 1029# is the code
On Monday December 25/2023/ at around dinner time forget if it were at 5 or 6pm but we witnessed some cooks. Not washing their hands or wearing gloves then touched customers hamburgers and fries touched my chicken nuggets and fries think I had food poisoning from here after having really bad cramps that night into the early wee hours of the morning. Should have gotten the manager for this situation wish we had of called the health department for an inspection as the staff. We re being careless after they touched the food the lady went over to the garbage bin and put her hands in the garbage bag after serving food it s likely. She did it before as well just wanting to let the manager aware of this situation!!!! As we don t want anyone else to get food poisoning from this location or anywhere hopefully this also goes straight to the health department even you know we are a little bit. Late doing a review this should never have happened. And the incident of this location was the McDonald s restaurant on Prospect Street. Written By: Liam Van Stone
When I go to this McDonald s and ask for cream in my coffee, as a bonus, this McDonald s likes to also add a half a teaspoon coffee grinds.
What you expect from a McDonalds, however, we were surprised to the lack of self serve beverage dispensers and bathroom codes, however, we think they might have a vandalism problem.
Nine times out of 10. You dont get what you asked for. My crew goes here daily for breakfast in the Drive-Thru. Check your bag before you leave.
New sauces are fire 2000s is the way to go jalepino cheddar can make any bic mac taste like natchos lets go mcretro Kid-friendliness: Happy meals for all
Fast service
This place has really changed over the years. Happy to go there everytime.
The food is the same as any other McDonald s, but the true highlight of this restaurant is how clean the restrooms are compared to others. It s really clean.
My order was sitting in a tray. They never called the order number, it was supposed to be for take out, the order wasnt complete
Meh
Just got a few fries and a drink
worst service very rude Girls work there
As usual the best
Renovated not to long ago. Looks nice inside. Service is always good at this location. Food is consistent. Don t like the parking and how it is organized. Most of the parking in near the back and to get to the doors you need to cross a lot of traffic. When it is busy there is 2 lanes so can be dangerous if not watching for cars
This is a glowing bug found on the wall of McDonald s prospect on video you can see it glowing much better I ve never seen anything like it let alone in a McDonald s
Standard McDonalds
Busy MacDonalds, makes for long wait times. During the school year, lots of high school kids are milling about, which, at times, can make for an interesting visit.
Even though my ticket was the only one showing it took them 20 min+ to make my order. The skip orders and drive throughs were their priority. And it was not a busy time of day.
Busy place . The food was hot n yummy n after a hot day like it was a cold restaurant Def a place to chill n enjoy hot fries n burgars
1 of my 2 Big Macs had no beef. Just bun and sauce. Live out of town so couldnt return for correction.
Had my son s 4th birthday here and they were amazing! Can t remember the managers name but she was very nice
Alot better then tims
Like it
When you try to sit in the glass area to watch your kids play you cant cause its full of seniors drinking coffee. Kid-friendliness: Has a playplace inside also does birthday party.
Why can you not put my food on my burger. It s really not that hard .
Just ordered quarter cheese no onion and med fry. Burger full of onion and fries were half dead fries and half new. As a former manager from 20 yrs ago this is absolutely a no no as fries were so dead they were hard. I have never had a problem before at this location but wow not impressed!
Very long wait. Only 3 burgers and some fries waited almost 15 minutes
Not a very good McDonalds. A simple smarties McFlurry came out as just a vanilla McFlurry with a little smarties sprinkled on top, not to mention the long wait time and inappropriate attitude some of the employees have.
What can I say, when ya want a cheeseburger, this is the place.
manager was reprimanding employee right out in the open in front/between the kiosks and then at the counter in front of every customer. it was pretty condescending as well and I don t think everyone needed to hear how the manager disapproved of her performance or how she was greeting customers. surely they have a break room or a back room they could have done that in. it felt as though it was being done purposely to embarrass the employee which doesn t appear constructive. whether or not the employee needed an evaluation it didn t need to be done where and how it was. I just don t see the logic in telling an employee to be more professional when you re doing something rather unprofessional yourself
Easily the worst McDonald s in the city, order will either take forever or be wrong and missing items. Has happened 3 of 4 times I have been.
This place serve me completely raw chicken nuggets. Wont ever return, not looking to die.
AWFUL SERVICE DO NOT COME. Drive-thru IS NOT 24 hrs, poor service when they actually are open. I work night shift nearby and used to come here frequently to acquire food, but now if you com at 3am or 4am they will tell you they are closed for shift change. For two hours? Ive never seen such a thing anywhere else in my life. Also the food here is lazily made and always sloppy or squished. They will frequently forget your dipping sauce and sometimes even sides like fries. Your burger will have all the pickles piled in the middle and NONE of your food will be warm. Please I AM BEGGING YOU to spend your money elsewhere.
They lie about being 24 hours they close at 3-4:30am. Very annoying they would lie about being 24 hours
McDonalds on prospect is alright just really wish they would update there time thier dining room is open at. On Google it says its open at 5 am, but in reality its 6 am. Ive told the manager to update the time. Just woke up for nothing and arriving at McDonalds with disappointment.
Pretty quick, friendly workers
We had no wait to get the food in drive thru, but it took an extra 5 minutes if you can imagine for them to serve us our 2 medium orange juices...and we were asked to pull up to the next window! Absolutely ridiculous
They should change the names of the Big Macs to a small Mac and they charge the same price its
Better call ahead to make sure they are open was closed when i went a few weeks ago no explanation
I was there on sunday jan 26 around 8:20pm The guy working at back cash was unknown to the collegues he dont know the names of coworkers 2nd thing I just want to make some changes in coupon and he called tge lady wearing specs was kind of rude to me and yelled on me i was litterally so polite to them because i can understand their situation too but that girl has disrespected me and make weird faces and smashed door on my face while i was paying i feel very bad corporate needs to take action on these people specially on that girl weari g specs look indian
I kind of hate McDonalds from a corporate standpoint but I cant deny the customer experience was decent. The new ordering via touch screens is great and when we were there one of the staff came around and gave my daughter a balloon.
Worst McDonald s on the planet, constantly getting order wrong and they re always closed. It s 11 PM and McDonald s is closed even the drive-through terrible.
Always love micky Ds breakfast.
Asked for sausage and egg muffins and didnt get any egg
Appalling... dont waste your time, food is never right. Employee taking ordered couldnt understand my order and didnt know how to use their system.. Sat in waiting space in parking lot for 20 minutes waiting for food that came out cold and wrong!!! What happened to McDonalds... used to be a well oiled machine now its a waste of time...especially this location!!!
I m curious to know the ratio of meals that are actually the ones ordered are the ones received. Personally, I d say it s 50/50 every time I go. Why do we still allow this conglomerate small business eater billionaire corporation to exist. Here is a photo of my sausage and egg breakfast sandwich which I m quite certain is a mixture of mayonnaise and cream cheese and that s it. I also had to wait 10 minutes for this.
For the last month every time I go through the drive through and order a meal it cold
this place has changed so much since I was 6 coming here
Went to take a bite out of my burger to find a piece of plastic that looked like a cheese wrapped. I already have issues swallowing I could have very easily chocked to death on this. I would love to upload a picture but I will save it for court.
Great stuff
A bit messy but the kids like the playstructure
We were there at lunchtime when it was full of teens from the high school, and it was still clean and calm. They have gotten a new play place, and our kiddos loved it. The food was good and was fast, and there were no errors in our order. One of the better McDonalds we have been too.
New management, zero mixup!!
Very friendly staff and good service
Waited over 5 minutes just for a coffee!
Not sure why my fries came unsalted. Huge disappointed I was expecting the classic McDonalds Fries only to get an unflavoured batch of potatoes. From now on I will be sure specify salted fries when I order.
Good service and amazing food
Great spot always fast service and very rarely get your order wrong. This is what a McDonalds franchise is supposed to be like.
I have given them a few tries over the last few years. Its more likely than not, that they will mess something up. Just recently ordered two breakfast sandwiches, one of them with no cheese off of Doordash. One of the sandwiches came with extra cheese and was the wrong sandwich. The other one was replaced with two breakfast burritos much to my surprise. More often, items are just missing entirely. Avoid at all costs if ordering delivery.
Its ok.
The drive thru wasn t busy at all, I asked for a quarter pounder BLT- NO ONIONS. I just got to work to find it covered in onions and I don t have time to go all the way back!! Might want to have a chat with your employees some of us have allergies!!
Quick drive through stop on the road
They only hire people from India and they are very slow and cannot understand or speak English. Sad times
Want to wait 30 mins to order an egg McMuffin and a black coffee? Well you re at the right spot! All staff seems miserable and always slow.
Not a braincell in this building gat damn
Best one in Fredericton..
great place.
Nothing out of the ordinary. Average run-of-the-mill McDonalds services. Double drive-thru and plenty of parking space. I didnt rate atmosphere because I we havent eaten inside yet.
McDonalds lunch review: No straws, no dipping sauce, and the McChicken sauce I paid extra for was missing. Eating McNuggets without sauce? Not enjoyable.
This is a long time coming. On November 17 the store is packed with customers, the drive through is full and the drivers for door dash are lined up. The door dash app has crashed!!! The diligence, patience and team work of the Manager Akansha ringing all the orders through manually and Abriel filling the orders and finding the codes for drivers to put into their app was truly amazing!!! I cannot express how impressed I was with their teamwork!!!! Way to show your coworkers what teamwork is all about so much
In the last 2 weeks waited 18 minutes to get a hot chocolate and smoothly Hot chocolate had no chocolate. Today waited 10 minutes for a children s McNugget meal that ended up having 1 not 4 McNuggets. Never again at this location! No excuse for ridiculous mistakes!!
What one expects.
Staff seem incapable of operating the drive thru properly. Despite hours posted, drive thru is not open 24 hours. Update: still bad six months later. Op: Somehow the slowest McDonalds Ive ever been to. Constantly. Go up the street to DQ for a much better experience. Updating an old review: never go late at night. Incredibly understaffed. Closes indoor ordering randomly.
Stopped going to McDonald since they downsized the burgers. The only thing that attracted me was the fries. Now fries become so skinny. It does not taste the same. No need to go any more.
Why would anyone willingly lineup inside or in their vehicles like cattle at feeding stalls when there are so many excellent alternative restaurant choices out there, for example a breakfast place right next door.
Cant understand English and couldnt get my order right or the lady in front of me. Terrible experience just as bad as Burger King .
Went to Drive Thru last Dec 17,2023 around 3:45pm. i understand the Long wait to order, But to wait for your food for more than 30mins we expected our Fries to be Fresh, not cold and soggy. They also forgot to give spoon for my Oreo Mcflurry, how could I eat that(note:we are travelling) and I dont know if its just me, but the portioning was only Half the cup . We only ordered 3 items,so we expecting gonna be fast and complete. Not gonna waste my Time again in here, Worst Mcdo Branch.
Cold employees not even a hello or a greeting in addition I ordered 2 McFlurry with extra caramel I received McFlurry neither caramel nor anything really disappointed very bad experience not to recommend