Burger King in Fredericton

Raw patty won t return

Food is good so far, but its the worst customer service, like you walk in and stand for at least 5-7 mins until someone come and take your order, they keep ignoring you for no reason.

They were a bit slow but its fine

For the last couple year I would continuously have a bad experience every time I would go. I gave up on going to this location for over 2 years to try it again today, just to have another bad experience.

Came here every day on my breaks, great people here and never messed up an order. Line is never long and the prices cant be beat for what you get.

The employee was thoughtful and made sure my order was hot and fresh, good hospitality.

Getting a dated look is all. Food is still great.

Always fast and fresh

I went there on Friday evening, gave my order and was waiting for pick-up till I noticed that both the guys working in the kitchen didn t even care about the Health Standards. One of them touched the garbage bin and didn t even changed his gloves and started preparing an order. I would not recommend that place to anyone.

Its so hot and it smells bad, why dont they turn the AC on?

Ordered food through drive-thru. Was told to leave for 5 minutes and come back to not ruin their wait times. 100% not acceptable.

well my whopper was not even lukewarm, it looked like it sat in the cabinet for a while, the edges were burnt. Yes, I should of returned it, but I was tired, and hungry so I sucked it up. The fries were nice and hot, over salted. The place was not even busy, I saw one male employee leaning on the counter on this arm! chatting it up with another employee. This was my second trip there, and probably my last, Im all about 2nd and 3rd chances, but not now. Oh, yes your Fa la la la sign was backwards!!!! it was la la la fa!

Manjinder was great. Polite, friendly and greeted us with a genuine smile and our order was exactly what we asked for. And our table was clean

Food is great, good customer service. Tables arent looked after.... Cleaned.

we always visit in night. the staff is very friendly nd they make fresh food nd provide on time. we really appreciate night crew. A billion times better service than McDonalds nd tim hortons.

So i ordered a veggie burger with a combo and i got this burnt petty inside and i also asked for heavy mayo and they didnt put any sauce other than ketchup and they gave the small size of the pop as well and i am so unsatisfied as i payed $15 for this burnt stuff.

Friendly staff. Quick service. I tried a Whopper Jr. and it was kind of a sad looking burger. Perhaps just my choice. Fries were hot and crispy.

The food was okay. I witnessed 2 workers cleaning. One male with gloves onwas putting stuff in the garbage and shoved it down in. He did not change his gloves but went on to wash tables. A female wearing gloves went to check bathrooms for cleanliness, came out, did not change her gloves and then went on to take orders and bag food. Just a few Health regulations ignored. I dont think I will be going back.

Always good food. At this location

How you get 1 small tomato on a spicy chicken sandwich, and lettuce lookin old ... Service was great though... But BK quality a 0

It all depends on the time of the day you go. Sometimes the food is hot and sometimes its just warm. The staff have been great every time I have been.

Good food. Ok service. Unfortunately, the fries and rings were almost cold.

Clean run of the mill burger king Vegetarian options: Has an impossible whopper and salads. Apple pies and soft serve i imagine are vegetraian Parking: Lots of spots. Shares parking lot with strip malls Kid-friendliness: Seemed to be kid friendly Wheelchair accessibility: Has parking and a ramp

I was about to leave a five star review, something I typically don t do for fast food, because the service was fast, there was ketchup in the bag, the fries were hot and positioned for easy removal while driving. But the reason why they didn t get a five star is because my order was wrong, and I likely paid for it. I ordered the whopper deal with cheese. What I got was an overpriced whopper deal. It s so easy to slap a piece of cheese on a premade burger And yet somehow it was overlooked. So the justice in this, is that I overlooked giving a five star, and gave them a three star because that s what they deserve.

I bought a small coffee on January 29 and I found the taste very weird. When I finished it, I opened the cup and found lots of little black pieces of something I can t identify, I know it s not coffee ground, it actually looks like burnt plastic or rust. You should be more concerned about the products you sell, because I can handle a bad stomach ache, but a child or a senior could have gotten worse health issues because of that.

Restaurant was out of tomatoes but did not advise customers. Dining in was not enjoyable. The area was clean but it was so cold in the dining area you had to keep coats on the eat.

Quick service. Fresh product. Actually gave me my requested 10 ketchup with a smile! Well done.

The staff has improved since I was last there a couple of years ago. One lady in particular deserves recognition. She was very friendly and welcoming to everyone. She was like an excellent hostess welcoming guests into her own home. Unfortunately, I didnt get her name but she is a great asset to this restaurant.

This place was more comfortable than the other restaurants of the same brand.

We dont usually go to BK so I wasnt sure about kids meals etc. Staff was so helpful, patient and friendly. Made for a very pleasant visit! We will definitely come back when were in Fredericton again :) Parking: Lots available in the plaza Kid-friendliness: Kids meals available with toys :)

The worst burger King ever!! Burger King is my #1 for burgers, but will never go back to this one. Went to the counter, no one else in line , girl completely ignored me ,filling drive thru orders with other girl. 2 of them doing drive thru, no one working counter. Finally she says are you waiting for something... Yes,Id like to order, she turns and waits in this woman that came in after me. I said wait, your serving her first? She came after me. Oh Ill be with you in a minute... Dont bother,I wont be back..

Food is rarely hot enough .. Hint: when ordering, ask for it to be nuked a bit longer... Food

How did whoppers go from 2/$8 to over $8 a piece??? Never again!

THEY FINALLY BROUGHT BACK THE ANGRY WHOPPER!!!!

So came here on my lunch break waited 25 minutes to find out that they only expected cash. So frustrating with the staff. As i was waiting multiple people got wrong items and several complaints about the very dirty establishment

They messed up my order real bad, no Onions means no onions... allergy for one and was mentioned... you cant just pick them off but that was the suggestion.... disappointed as this location is usually really good.

have yet to have a decent experience here, either my order is wrong or the food is cold. I just left the drive thru for a chocolate milkshake, and they handed me a vanilla one with caramel on the bottom, saying to just stir it, it s chocolate it s just getting sad.

Quick service, drive-thru is always busy but the restaurant itself I have never seen too busy. I always order online and just walk-in to pickup.

Ive gone here a few times now and disappointed each time. Most recent 2 trips: Last time cold burger and cold onion rings- Im talking cooler than luke warm- sitting under a heat lamp too long. Passed it off as I went on an off time from the lunch/supper rush. Tonight had Whopper Wednesday. Fries were very hot and fresh but the Whopper was dry and cold, not enough mayo/ketchup and currently wondering if I have food poisoning as I cant leave the bathroom. My husband also having the same stomach issues. I appreciate fast food -loke it was in the bag and handed to us as we pulled up...but this is pushing it. Fresh and hot and waiting a few minutes is much better received and appreciated than food poisoning for your boredom assembly line/ overproduction to save a dollars loss. I wont be back unless they change big time.. and since theyve had a couple chances Ill pass.

They forgot a burger so I had to drive back for it. Just make sure to check your bag before you leave... unlike me!

Service is very good and food tasted like what I was expecting it to.

They literally have nothing available on the menu every single time we come here, if it s in the menu you should have it in kitchen, no jalapeños cheddar bites, no mozzarella sticks, no dipping sauce available.

WoW! Amazing service! Very kind men in the front! Service was fast, and food was amazing

Ordered some French toast sticks, (weird, I know, don t judge me) around 10:50, after paying I was instructed to pull up to the left and it would be a couple minutes to cook. 30 minutes pass and I reverse back to the window, and ask about my order. The first guy at the window seemed bewildered and asked what I had, then a second guy got off his phone and came over laughing saying the people that took my order left 20 minutes ago and said they switched shifts at eleven. He refused to give me my money back so I said alright, no biggie at least give me my food then , so I pull up and wait for my order, AGAIN. He comes out 5 minutes later with a bag, and I thank him and realized there wasn t any syrup, and asked for some, and he says, syrup? , confused and I say, yeah it comes with this thing , to which he contorts, from Burger King? , and I insist, and he says No man and I say Can you at least check? And then he sighs and walks away. 3 mins pass and he comes back with some strawberry jam and says here you go!

They need to clean up the tables and area a little more often than they do. But it was a lot cleaner than other fast food places. There has been a noticeable improvement in all areas at this Burger King.

Very clean and reponsive employees.

Last couple of years this place has gone completely downhill. Food tastes like it has been re-cooked, not fresh. Tasted stale. We didnt even finish eating the food, threw it out. Staff were rude and impatient. Do not recommend at all!!!

Location has been getting better than has been over past few years. Burgers are now more consistent and taste decent again. Vegetarian options: Two veggie burger options. Parking: Strip-mall with ample spaces Kid-friendliness: Fast food standard resto Wheelchair accessibility: Ramp, though NO automatic doors for entry.

Cold burger, spoiled lettuce, cold fries

Prices up. Service down. $25 for two combos is nuts. Food made almost immediately due to no one in store, no one at drive thru, but took 10 minutes for anyone to put it on the tray and hand it to me. Used to be a great spot but not anymore. At these prices I can get better junk food elsewhere, and faster. Updated 2023/09: The decline continues. Toilets overflowing, tables not cleaned, people handling money also handling food as if gloves magically sterilize themselves, can t speak English or French, food burnt and cold. Stay away.

They dont deserve any stars for customer service. Horrible place .

Food is good but never hot.

BK! It is what it is..

How are you still in business!? For lunch I was given a Burger King gift card so I wait in line 15mins in drive thru& then try and order and the lady working at cash does not speak English and we cant understand each other. I drive up to the window to pay and she tells me, sorry we dont take gift cards...What?? And tells me to go inside and wait in line all over again to use gift card. Wow.. What terrible service , So i left amd will never go back!

(Newest) Nov 17/23 Night Drivethru - Starting to slack off. Food is ok. Not busy. McDonalds and Wendys on a Friday Night are both lined to the road, Burger King is dead. So I guess go there if you want the food faster. Aug 17/22 Night Drivethru - Still good. Prompt service, orders are good, 24/7 service still. Seems to be way, WAY better than it was a year ago. Im not sure whos responsible for this improvement, but nice work. 4 stars. July 11/22 Night Drivethru - maintaining, and theyre actually taking the orders consistently. No more milk-crates blocking the drive thru or staff ignoring customers. It is also fast at night. They are a better option over McDonalds on Prospect if you want something quick, McD will have you waiting 10-30m in the drive thru. Still mediocre 3 stars. May 17/22 Drivethru - Been going at night again, service has gotten faster and more reliable. Still skeptical that it will keep up, but its looking better. Raising to 3 stars. Sep 9/21 Drivethru - went to see if I had a reason to add a couple stars to this. Hours on door say 24/7 drive through, as does Google (at the time, I submitted change) yet the drive through was blocked off with milk crates and they didnt answer the phone? Are they closed because theres no indication of it. If what I read here and heard around town is true, Id almost bet they put the milk crates there and just wait the night out. Still 0 Stars. (oldest Visit) Oct. 12/21 Drivethru - ... if they decide to answer the drive through. Then 10 mins for a chicken sandwich at a fast food place? I know someone who worked at the other BK across the river, he told me dude was just trying to get out of making it. They do it all the time when it isnt busy. 0 Stars.

My last 3 attempts at ordering food at this location have been much of the same; no produce for sandwiches, stale dry burgers that taste as though theyve been sitting under a warming light for hours, no availability on a substantial portion of their menu, but today this Burger King location reached a new low for me when they served me rotten lettuce on my chicken sandwich. Let me assure you that when I say rotten, I mean brown and yellow lettuce leaves that smelt dusty and turned to mush between my fingers. I understand that times are tough for everyone but as a business, if you cant afford to cycle your stock frequently enough that you have to serve rotten vegetables to your customers then its time to close the doors. Running a business like this (if you can even call it a functioning business) only leads to a terrible reputation and it genuinely puts your customers health at risk. Its a shame that Google wont let me post a photo with this review because I really think people should see what they are being served from this restaurant. My advice to someone looking to order from this place?? Go to Wendys instead.

BK has the best fast food burgers!!

Anytime I go jn the morning to get breakfast, have to wait 10 to 20 minutes for someone ro even come to the counter, you can hear them in the back

Lost 30 dollars thanks to them closing at 8 PM and not letting the dasher know, or even bother cooking my meal earlier. Horrible service, ruined my night.

This place is clearly under new management. The people running the cash are absolutely daft. She will take an order and then instead of taking another order she will start assembling the order. I used to work here and half these people would be fired back when I worked here. The place has gone worse downhill than any fast food establishment in the city. Some of the cashiers have a horrible attitude.

Say what you want about Burger King, theres no denying that they offer great value for money and sometimes thats what counts.

Horrible! Little girl with a big attitude at the BK Drive through! I ordered and paid for my food. She asked me to drive away and come back for my food because it wasnt ready! I advised that I would not drive around and wait in line again, but she can bring my food out to my car. She told me no! Cant I see the line of customers? They are busy and understaffed. She then told me that I can just have my money back. She insisted on taking my drink back, during the pandemic and then said the refund would take 3 minutes. I tapped my card, no refund. She said thank you. I wouldnt drive away because i had no food and no money. I asked for a receipt showing the refund. She said no. She would have to try again. It didnt work. I insisted that she give me the food that I paid for so she walked away from the window and asked someone else to pass the food to me. Absolutely awful!

Cold Food! Never good. Needs to be shutdown.

This location is the worse Ive ever seen kids meals dont come with toys and meals are not correct at all the all around customer service is slow and rude and very unprofessional I will not be returning to this location and Id advise others to do the same.

I was asked 3 times what I wanted on my burger, I repeated back 3 TIMES, cheese only please. When I got home and opened the burger it was loaded with everything...last visit to that place!

Service was excellent wasnt impressed with the roadhouse burger. Just a plain burger.

Whopper!

They always show that open 24 hours. I order food in online app and I paid online. When i went to pick up my food there was no one. Gate was locked and drive thru was closed as well. Neither got my food nor my money back

The waiting time was awful 45 min wait for a burger and fries. Wont be back

Was there today the burger patties felt like they were from the day before or the morning (rock hard with crispy crack apart edges) it was about 4pm there was only 2 cars in front of me and it took 20 minutes so I was expecting fresh food cause I figured they were behind cause meat expired but no! It was disgusting I know I paid next to nothing for it but really I expect meh not bleh

Stackers are great

Awful service. Food is always stale, tastes like it s been sitting under a heat lamp for hours. Fries always taste like dirty potatoes and/or dirty frying grease. Absolutely nasty and rude workers. Would rate 0 stars if that were possible. Avoid at all costs.

Discrimatory, rude and manager is highly unprofessional. I do not recommend this location

Time for new management

Why do your chicken burgers taste like cardboard

Awful experience they take so long and never had any food. I asked for a burger and they had no buns, then I ordered a drink and they had no ice. What rentrant doesn t have ice and buns. They only do a couple orders at once and the cashier has to assemble the orders instead of taking the orders. Management needs to figure out a better system because this one is not working

No ice for drinks all drink not even luke warm. Meal was good just the drinks. The service was what I would call terrible had to ask for some things more than once.

I understand that this restaurant is under new management (at least 9 months) but simple things like a working ice machine (over 5 weeks without being fixed), making people drive through a second time if their food is not ready (every time we go). We literally drive 15 minutes out of the way to go to another BK.

If u r in a hurry to eat while dont come here to slow. But if not then come there jalapeno cheese bites are really good though but they should put more then 5 little balls in for paying $2.89 but oh well still good

Great Chicken Sandwich, and great service.

Last time I was there was Last year. I will never go back

Great place for a meal

We haven t had a good experience for some time at this Burger King on Smyth St we haven t gone in a while and went today my burger was cold so cold the cheese wasnt even melted a little I took it back and she said for them to make a fresh one and that was cold as well poutine gravy was just Luke warm and there was no ice for the pop so it was not cold at all coming out of the fountain I have eaten at other BK and it s been good it appears this location is very poorly managed as it is consistently poor quality. Customer service was not the best either. I do hope the owner of this BK sees this and will take action.

Was just there, tried charging me 35cents for zesty sauce for my order of onion rings. Not the price, but the principle, as I assume I wouldnt be charged for ketchup with fries. This is asinine. Not sure if this is BK policy now, or local store policy, either way, BK just lost a customer

Seems like the new staff are better than the old staff.

Im a big BK fan. But this BK no longer speaks to my standard. I used to like going there. The quality has become very bad over the past few years. I give every restaurant a 2 or 3 chance. During the last two visits, the following was wrong: My D.Wooper tasted the meat like it was expired and didnt smell good. The french fries were old and salty. The salad was old. Unfortunately I was already at home and didnt want to drive 30km back. Last visit a week ago: No ice for the drinks. there were only 3 drinks available, rest was empty. Burger was cold, salad too old again, tomato was totally crushed, french fries over salted and cold. Taste not a BK sorry. This time, however, the dining room was clean. That was the last time I order in the BK uptown.

Just left this location after watching the management bring chicken and buns among other items in from a Honda civic in the parking lot and NOT a refrigerated truck. Also prior to bring it in they were standing inside for more than 15 minutes so God knows how long thats been sitting in that vehicle for. Never going to this location again! I fear for the health of anyone that does! Also have photos!

Very nice customer experience.

The foods always cold, buns are soggy and meat looks so gross.. not eating here again

Got a whopper at 6am. Loved it.

A rude and lazy team, won t come back

Food is good, sometimes no ice in drinks. Used to not give a reciept even if asked, but recently started giving one without asking. Management possibly did some teaching to this location recently.

Food was not the usual standard. Cool fries, burger was not that great either. Service provider was grumpy.

Friendly staff. Stinky bathroom.

This BK location should be avoided. The staff are very unpleasent, the inside of the restaurant is dirty, the food is old and for some reason they only serve flat soda. I wonder how its still open with 90% of the reviews being honest.

Went to burger king on sunday and tuesday at night around 3:00 guys working there is too good and fast really appriciate for there hard work

I went to burger king during the day and the fatty girl was very rude and has 0 customer service skills and that late night, the 2 guys, one wearing something on his head, and another small guy have very good customer service skills and they sold me fresh food, in a very short period of time. I love the night shift guys work

Always good bacon King this super good

Srishti the best in the burger king! She always serve us with a smile! She s a kind and greatful person! Very welcoming and makes us want to go back! Thank you!

Burger King has been renovated and updated. Same classic food, new look. Update: Things change I guess. Like attention to order detail. Not just this last time... This Burger King has been slipping the last few times. Makes me sad, really.

Always friendly when I come in after work. highly recommend this location, night staff is amazing

Great service, they guy up front was very friendly. The kitchen staff did a great job with my food saturday night.

Night shift drive thru people are so nice and pleasant to deal with...fresh and made to order...always a stop after nightshift

An amazing service, fresh food everytime Im driving by the drive thru, Srishti made sure I was satisfied with my order she always have a grate energy with a smile, job well done guys

Went through July 4th, about 10pm. The woman working drive thru, seemingly by herself, was so kind and efficient. The food was quick too.

Quick and amicable service by sukhpreet!!

Went there last around 10pm. We ordered chicken nuggets thay were so dried out and were cold. Both meals. Chicken was hard must been under warming light a long time. No dipping sauce or ketchup for fries. The fries were warm but not cooked through.

Staff talks very loud, you can t have a conversation, if you are dining in here. Fried stuff always smells bad ( I suppose they do not change their oil often). Whopper patty was undercooked. Not happy.

I went to Burger King at about 2am at night and the service was to good and the food was amazing and the staff was very friendly best place to go to at night.

Such a wonderful staff, was super nice and the food was great! Couldnt recommend this location any more!

This is my go to place for a burger, the service is good, never had an issue. Sukhpreet is who usually serves me and is polite + kind.

Food was under cooked both times or was from day before. Didnt have original chicken sandwich or gravy for poutine. Didnt give me my receipt had to go back through drive thru to get it. I had to cook my burgers when I got home. No ketchup for fries. Barely any lettuce or tomato or sauce on the burger had to add my own when I got home. Terrible service and food was horrible both times I went there. I wasted money, years ago I use to order original chicken burgers and they were amazing. Dont know what happen to the place. Never going back again. Stay away from there if your smart.

great customer service. Arshdeep my fav worker we definitely coming back

Wonderful service all -around. Most 24 hour places are usually difficult and bad customer service - this location was different. Arshdeep and the staff there were patient and made this my best visit yet.

Great service by the night shift, Arshdeep is killing it every time I go!

... it is Burger King... I wish the shakes were bigger.

Came through here late night which usually is not the best service. Our server I believe her name was Shristi was absolutely wonderful! So kind and prompt for our food. Makes me want to come back here more often :)

Arshdeep was excellent and provided me with great service. I accidentally ordered before opening hours and the two gentlemen still made proper accomodations to make sure I was satisfied with my order. Truly appreciated their kindness.

Sukhpreet was working the window and was very friendly

Had trouble with Whopper combo coupon on app. Staff helped with getting it to work. Plus she was pretty cute.

Arshdeep was absolutely lovely, I asked him to put ice in our drinks as typically this location doesn t add ice automatically and not only did this guy put ice in the drinks, he ALSO made all our food to perfection and delivered it in the pouring rain to my car. We love you Arshdeep <3 made our night

I love this place

We love Burger King ... #1 In our house.

Went to the drive thru, ordered a large sprite. They charged me $4 and handed over fries to me that which we never talked about while giving order. Staff needs to be little more careful.

I go to this location every night after my shift. Most 24 hour places are usually difficult and bad customer service - this location is different. Arshdeep and the other staff are really nice.

Sukhpreet amazing service!

Service was excellent, store was very clean and the breakfast food was quite tasty. I will eat there again.

This is a good BK in terms of NB. My orders always right and Im always met with a friendly face!

The service is not good, the service is bad, especially with the delivery, we have to wait an hour to pick up the order and the workers are not interested in it, one of the workers told me that he does not have a second to take the order number from me

Classic service with a smile, Arshdeep was super nice and very helpful!!!

Such amazing service from the guy who works overnight shifts arshdeep hes the best fast food worker ive seen

came through the drive through at around 2am on a friday and the service was quick and great!

This store needs training. They have 3 people expediting orders, and only take one order at a time. Took at least 10 minutes of standing there before anyone took our order, and there was only 1 person ahead of us. Had to spell out the order several times to make sure the person understood the order properly. Discovered they were out of several menu items. When we sat down we realized that our order was missing things, but didnt feel like having to endure another exchange with the staff. I think this does it for me as a customer. It was tough to stay smiling and polite.

Worse customer service. I see some Indian works at night shift. They treaded me with so nasty and rudeness. I want this to be escalated to manager to store owner.

Drive thru had one person waiting and there was myself and 5 others standing in line, one poor girl was waiting for food to come out, 6 other staff, only 2 of them were actually doing work they others were standing around talking. She pointed out that they needed someone on cash and the manager loudly said it doesnt matter, they can wait.

This is the most god awful drive-through known to mankind. They make you wait at the speaker after youve ordered and then serve you thats colder than your drink lol

Friendly and helpful

Mmmmmm you know ya boy loves the BK

My God someone clean the bathrooms. Hands down the worst in the city. Between dirt, garbage, and even a joint on the floor. Their is No way they have been properly clean in a veryyyyy long time.