Benny&Co. in Gatineau
531 Boulevard Saint-Joseph, Gatineau, Quebec J8Y 4A1, Canada
About
Benny&Co. excelle dans le poulet rôti. Nourri au grain et sans hormones, il est rôti selon une technique exclusive de cuisson lente. Venez essayer nos côtes levées, poutines et délicieux sandwichs en salle à manger ou passez une commande pour livraison! Le restaurant parfait pour des soupers en famille, des 5 à 7 et toute autre occasion. Des options santé, sans gluten et végétariennes sont aussi disponibles. // We excel in rotisserie chicken. Our grain-fed chicken is raised without hormones and is roasted according to an exclusive slow cooking technique. Try our ribs, poutines and our delicious sandwiches. We support local producers by buying more than 90% of our products in Canada. Healthy, gluten-free and vegetarian options available.
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Excellent club sandwich (white meat) get it with gravy or it may be a bit dry.
The wait times on phone us unbelievable.... 10 minutes with them going on and off... 😤 how is that acceptable???
Would give another star if you could order an extra side of fries in the online menu. Really strange you can't.
Horrible experience! I'm in the hospital for heart attack. I asked my almost 70 year old dad to pick me up a healthy chicken ceaser salade. What ended up happening was I choked on a piece of the wish bone that was mixed in the salade after cracking my tooth. So after almost choking to death, because of poor quality control provided by kitchen staff, I called into restaurant to express my concern, a lady by the name of LYDIA answered the phone saying there was no manager working on Saturday, when I asked for the manager's name she said she didn't know his first name, phone number, schedule, or even an email. After arguing with her that this was totally unacceptable, she said let me go to the back of the restaurant. Came back to the phone saying " oh yeah there's a schedule saying he'd be back Monday, and that his name was Mr. Morin. Honestly what kind of a team leader would leave their staff with out any method of contact in case of an emergency. It wasn't till the end of an almost 15 minute call when I said aren't you going to even apologize on behalf of the staff working under you, that she sarcastically said "oh I'm sorry". Who treats their guests like that... Oh yeah LYDIA!! THIS LADY SHOULD BE FIRED IMMEDIATELY! not sure who's incharge of hiring the staff there but horrible job. LYDIA should have been hired to do dishes perhaps sweep up garbage not run a restaurant! Mr. Morin I've left my contact information with her. It shouldn't be up to me to contact you again, hoping you take better care of your customers than your staff. After all it's us customers that keep your business running. After I'm discharged from hospital I will be heading to a dentist for an estimate on how much it will cost to repair the damage. I'm hoping to receive a call Monday when your supposedly in to rectify this issue. Again horrible customer service provided by entire team on duty. Do your restaurant justice and fire that lady before she ends up damaging your restaurants. Her name again is LYDIA. I gave her ample time to provide me with your email, unfortunately Ive had to put this on Google because no one provided her with any contact information as she stated.
The rotisserie chicken was fantastic! The garden salad was super fresh and loaded with beautiful vegetables! The coleslaw… Five stars, indeed! Their dipping sauce is the best I’ve ever had! If I could give more stars on simply the taste and quality of the food… I absolutely would! The young lady behind the counter, who took the order, was knowledgable and helpful! The temperature in the restaurant was a bit cold. I arrived at 8 PM with a friend for dinner… At 8:45 PM the young cashier, came to the table to advise my dinner, companion and I the restaurant would be closing in 15 minutes and we had to leave. The level of professionalism in dealing with this particular situation should have been much better. I think my point is if you’re going to go for dinner, give yourself enough time so as to finish your meal before you are served with Takeaway boxes while you were midway through 🤷♀️
It was yummy. Just wish they had the sauce dispensers like the other locations and more little buns. They charge for everything here. Not sure but maybe it's different policy in Quebec.
We heard had quite a bit of positive feedback about this place and as we ran out of food, we decided to give it a try. I got the ribs and breast meal which was "ok". The ribs were overcooked and the chicken tasted like ordinary chicken. My girlfriend had the chicken strips meal and her experience was similar. We were disappointed overall but might give it another chance, likely at another location.
Food is hot and delicious. Chicken meat juicy and not dry. Staff are friendly and pleasant. There are 2 storeys plus outdoor balcony seating. There is a kids area upstairs. There are party rooms. There is all you can eat chicken noodle soup here for 3.75. The staff right away get us a cup to sample and it’s so delicious. I’ll try that next time. 5 stars for sure and I’ll keep returning. The best place for some comfort food in the winter !
Always good!
What customer service! We had a dinner at our office for a group of 22 people. It was Lise who answered my call (delivery) and everything was done with simplicity. Thanks to Lise and we will definitely order again soon!
Excellent chicken, not dry at all like at St-H....
Expensive
Very good chicken
Good service
The chicken is delicious Fast delivery service. Thank you for the St Joseph team
Benny was my favorite takeout, I ordered there very regularly. I placed an order online two weeks ago and my order never arrived, apparently they had a computer outage and their phone line was not working. The next day I immediately called the branch to get a refund, as I had paid for my order online in advance. They took my contact details to tell me that we were going to look at this. I called again the following day, gave my contact details again and then received no news. I called them a total of 8 TIMES over a period of two weeks, spoke to several employees, gave my contact information 8 TIMES. Each time I was told that I had to call when the manager would be on site (as if I knew the managers schedule...) what a waste of time, 8 CALLS to get reimbursed for an error for which they are responsible, without EVER NO TRACKING. In the end I had to contact the parent company online to finally get my refund. Tonight I told myself I would give them another chance (as I really like Bennys) only to end up being left with what I consider to be the worst order I have ever received... the fries tasted like cardboard, the chicken was dry and the bread was like a sheet of paper unfortunately after this bad customer service (non-existent customer service in fact) I will not order Bennys again.
We were on vacation and wanted to eat quickly so we could go cycling afterwards.
dry chicken...fried dry and soft...poor quantity....plus you have to pay .50 cents for mayo...no more BENNY for me
I had a delivery made online and by mistake instead of St Jean, I sent the order to Gatineau, I asked for a refund and the manager told me to call the next day because he couldnt do anything. The problem is that he doesnt know my name or my address, nothing for reimbursement. Basically he didnt have a bad time... AVOIDED
Very good chicken better than pfk
Quiet space for dining on the 2nd floor.
Very long waiting time
Bennys is a very good restaurant and the price-quality ratio is excellent, especially in the current economy. I am very satisfied with the service.
Its good. Nothing fancy at all here but good staples food.
Meals always fresh, tender, good quality, fast and friendly service, still very acceptable price I recommend
Its been 1 hour 50 minutes since I called to have it delivered and I havent received my meal yet. Ive called twice now to ask whats going on and both times Im told that the delivery guy has just left and that we are next on the list. never again
We had a working lunch and we had different meals + appetizer trio which was simply delicious
We had a working lunch and we had different meals + appetizer trio delivered which was simply delicious
I ordered 2 items. I had a Caesar salad with white chicken, but when I got home they put me with crispy chicken which my child doesnt eat. Also, I had Thai poutine but I had a regular poutine without Thai sauce or anything.
I often have Benny delivered and never disappointed. It always arrives in a timely manner, always hot and delicious! Well done!
Eat well. Cheap if on discount.
Took 30min at the counter just for a poutine!
I did not receive my order although the price was going up and once I called the person told me that I needed some information that I had not yet received by email. I called back a second time and another employee told me. That he couldnt do anything even not reimburse me or take my full consideration. Really not good service. especially making me say something else. By another employee allord I lost the amount of my order and as a bonus I received nothing just to be told we cant do anything for you Hi and no more service and communication from them
Oignon ring way over cook outside all split apart inside burn
Best chicken in town
Excellent service, impeccable food and fast service!
An experience below the Benny standards that we are used to. A 30 minute wait when he had 8 people, torn benches, 3 benny choices = 3 thighs, the fountain that doesnt work... things that are easily repaired.
As of 7:50 p.m., we still have not received the following order. I then call the number appearing in the email below. The woman who answered me told me that the order did not appear in her system and that it must have been my mistake. She asks me to reorder online. I asked him for another solution because if I have to redo my order, at this time, I will do it with Saint-Hubert for greater reliability (my children are hungry!). She then hangs up the line on me. I call her back. I ask him his name. She doesnt want to give it to me. However, she gives me the name of her superior, who is Chloée. She then hangs up the line on me again. I find the whole thing deplorable since we like your restaurant. But we dont understand the service we received. Will we be reimbursed? And should we order from Saint-Hubert in the future to receive adequate service?
Prices and promotions not respected in addition to a cashier who gives the wrong information
Great, clean restaurant. Friendky staff!! Fast service, fresh food! Parking: Lots of parking on both sides of the building. Kid-friendliness: Childrens menu with multiple options Wheelchair accessibility: Low level entry with ramp
Service quality has improved since our last visit. Will update to five stars if the trend continues. The spicy chicken sandwich is excellent. Dietary restrictions: This restaurants adherence to requests related to customer allergies is hit or miss. Recently the service has improved.
I had the quarter chicken breast meal for lunch, and the chicken was perfectly tender and juicy. The fries were a bit overdone, but still edible. Price-wise, it cost $10.95+tax, so a bit on the pricey side, but I suppose its in line with what everything else costs these days. A drink is not included, so expect to pay another $3 or so for that.
Installation to renovate.
Ive been many times and the food is always good here.
Good service, good food :)
It was a delivery, always fast and courteous! THANKS ...
I have never given a restaurant 1 star. But this time I had no choice. Definitely the worst restaurant experience of my life! Starting with the fairly ordinary service of the cashier who greeted us with a stupid look and no sense of customer service. My expectations are quite moderate in a (FastFood) the name says Benny EXPRESS, not normal that it took more than 45 minutes before receiving our order to eat there! There were barely 10 of us in the restaurant at that. Once our meal was served, as is often the case at Bennys, there was something wrong with our order, so I had to go back. Arriving at our table, I notice 3 things, Benny no longer offers the same dining experience (They no longer have their plastic Coke cup, they now have Pepsi, he offers cardboard plates and utensils compared to other the real dishes before). Now what about the food... a thigh that my partner had difficulty eating floating in a yellow and greasy liquid. A few pieces were able to be recovered, for my part a poutine (which was once one of my favorites) it floated in a surplus of sauce and with a cheese which was in no way squick squick which was completely melted inside the poutine. In short, a disappointment from A to Z for a restaurant that was our favorite. Sorry Benny, instead of focusing on expanding your channel, you should focus on quality and customer experience.
Small portion. Food was good.
Little expensive but tasty and filling.
Good chicken for those who like it. But costco is better and cheaper
Good meal, The chicken duo is a good price for 2 persons. Ycu can have extra sauce. Coleslaw and bread for free when you dine in.
Very good chicken and succulent fries
No soup and the very worn benches need to be changed, its hard
My wife and I regularly eat at your place, but yesterday, September 10, we were unpleasantly surprised by our meal box. I ordered dinner by phone for 7:15 a.m., surprise it was ready.....last week I had to wait 25 minutes because the order was not ready. But when we opened the box....limp and lukewarm fries, coleslaw with no dressing and HOT...? Lukewarm chicken..... I have the impression that what I ordered was left in the stove for a very, very long time....... THE GARBAGE enjoyed it. You will have to improve because such a service can greatly damage your reputation because I do not hesitate to tell everyone I know about our experience.
The food is always great but if you get a chicken poutine there will sometimes be those little un edible bits otherwise id say everything id quite good
The best chicken .......
Food quality not as good as before
It was the last time. Very small portions, presentation, crazy all in the box, excessively expensive for so little. A quality for garbage.
We went to dinner. More than 30 minutes of waiting for an order.
Okay for cheap chicken with no atmosphere.
Its not easy to order online for a senior citizen. Black Friday specials not capable.
The location dictates so much for this restaurant. Sit-down eating is available upstairs and on the ground level. Not super modern, not worn out.
We placed an order for $267 taxes included (as seen with our eyes) to deliver 1 km away. We entered a $15 trash tip ourselves when paying. Which should have made a total of $283. We realized a little later that the withdrawal from the account was actually $307!!!??? We went in person to get the $25 overpaid refunded, asking the manager how the delivery person was able to make the change? But it remained unanswered. As for the food, we are never disappointed. This matter happened for the first time. I mention this to make sure it doesnt happen too much...and you never know, we might not be the only ones thats happened to.
Ordered 3 meals with poutine for delivery,food was cold gravy looked like it was at the bottom of the pot was charged full price,called back was told they are closed at 7 45 and they hung up on me never had bad experience like that there never eating there again
Fan of their poutine!
Always satisfied for years my favorite meal
Be careful the delivery guy will hit you with their car. It doesnt make their stop
Very expensive on deliveries
Fast and excellent service everything was super hot
Delicious chicken and prices are reasonable. Always a question of taste but, the sauce is better than St-Hubert
Friendly staff and great service I would recommend to anyone
Love Benny&Co. Every time I order the food is awesome!
For quarter chickens with fries, they are the best. Always freshly made, beats all competition.
The rotisserie chicken here is really good; better than those other chicken places.
We had good service on July 1, 2022, we were the only 2 customers in the restaurant.
Excellent service
Appetizing, served quickly
15 minute wait for two take out poutine.... Not even in the dinner rush!
Courteous service
Disposable tableware in the dining room (aging and dusty dining room)
The waitress we had this evening (July 8) was really pleasant, super welcoming and enthusiastic! It was good to see such a sunny person in customer service! I would go back there without any problem when I come back to Gatineau!
Good
Fast and friendly service
Even if its not the true Benny BBQ its still makes you feel like you are at home on the south shore of mtl
The service is good, fast and efficient. As for the food, it s impeccable every time.
Not recommended for someone with mobility issues . Told the cashier all the banquet are takin but no one is eating. She tells me they work here, and the a second floor (no elevator). I took my business elsewhere
Fast and very good with nothing missing.
Excellent chicken
Its become expensive to eat at Bennys
Very good, excellent service, the meal was very good but perhaps a little expensive, $20 (taxes and tips) for a small thigh and a drink.
Terrible customer service
Fast service. Security in connection with covid respected.
Good food and fast service
Better than St-Hubert. Better chicken and better prices.
I had put in a complaint but i was satisfactorily responded to within 24 hours and offered a credit. Bravo to Benny&Co very very good customer service. Merci beaucoup. Ils prennent soins de leur clients.
Very good food
Great poutine. chicken!
Nothing special but s good alternative to St Hubert
I ordered a poutine and a poutine club meal the salad and the cheese was sour yark really on it $40 in the trash date June 15, 2021
Well served
Ordered here two weeks ago, Ive always enjoyed the food but for some reason the tenders I received were not the normal kind, seemed to be some just taken from grocery store? I was shocked. It makes me nervous to order again. *EDIT* After ordering again tonight it seems to be true that they changed their chicken tenders. This makes me really sad considering their chicken is nothing special. I probably wont be ordering from here anymore, its unfortunate. If they had something that made their food special I would consider, but with all the other chicken places around town, this is lacking.
Very good service
Food is excellent, service too!
Hot chicken, generous fries, always the same taste from one visit to the next
Clean place, polite cashier, the food is good and hot, doesnt take too long to be served. Could have more parking.
Fresh product, but a Benny is a Benny
Excellent
Friendly and quick staff.. Clean washrooms and environment... Chicken was done
Good price...
Decent chicken restaurant
Hot meal and quick service.
Disgusting salad in my wrap not even closed properly.... Very disappointed for a meal at this price. Not enough fries but at least they are good.
The chicken fillets are really not good. Makes you wonder if its chicken. Even the Burger King croquettes, which are not good, are better than that. 2 stars because at least it was hot. But please change your threads.
Good chicken
I really enjoy Bennys chicken. Its flavorful and juicy. The gravy is amazing, and the coleslaw is delicious! Check it out on a Tuesday for the Duo special. Oh, and good fries too!
The best chicken in town the sauce is special the service is friendly thank you
I like that Benny & Co. They have a great service. Even ordering food online is easy and safe.
Always good
Horrible service. Arrived 15 minutes before closing and told no sauce/gravy cause they were shutting down. There was 5 other people waiting for orders. If you are going to close at 8:30 dont say you are open till 9 Im pretty sure this was the staff manipulating the situation to get out early. It wasnt sorry we ran out. It was I was told we have to more. Pretty frustrated being treated that way. I will really think about going elsewhere.
Good food and better than some other big name restaurants that sell this type of food!
It is not for me.
Chicken cooked good service
Good food good service I return often
Always an error upon receipt of our order but food ok
Service not very friendly
Perfect
Order 28292, fries were cold. Outside temperature around 0c. Warm bbq sauces. The club sandwich was very good.
Not satisfied 1:30 and not yet arrived and called us to tell us more white meat for the sanwhich clubs the service we are not sorry
Very unpleasant cashier,
We are delighted to see that this restaurant has taken the direction of offering recyclable dishes.
