Restaurant L'Académie Gatineau in Gatineau

I love this restaurant

Not good food. Service not warm.

The cannelloni pasta was hard, not sure how to describe it, but it was maybe previously frozen, and the filling inside wasn t good.

Not too good!!

Phew where to start. It wasnt good. I ordered the veal escalope with wild mushrooms. I was served a soup. So much questionable sauce that I dont even know what I ate. Mushrooms...portobello mushrooms, we are far from wild. Really, really too expensive for what is offered. The only thing that seems good are the fries...but when I get there Ill go for a snack. It looks like a cafeteria caterer. I will never go back.

We are having a small party of 50 people First time coming here and wont be coming back I waited 2h for my food and still at the table waiting for my food this is not acceptable and only had 1 waitresses take our order

Worst experience ever, ordered my food over 2 hours and still waiting to receive my food, once some of the food gets out the waiters don t know who ordered what, mixed up the plates, gave others the wrong plate. If I could give no start I would but unfortunately I have to give 1 and the prices are RIDICULOUSLY expensive the quantity you get. NEVER COMING BACK. Response to the owner! That is a lie not once did I see my server just to ask for what I want to drink and eat at 5:30pm. I never seen no manager at my table you are confusing with 1 of the 3 parties which in my opinion is way to many to host if you can t staff, our guest of honour showed up at 5:30 and your servers took our order right away so yes by the time I received my meal it was 8:00 pm. In the mean time no one came to see if we needed more drinks or any water while we waited. Not impressed. My mother asked for a glass of ice and was never served until we received our meal.

Courteous service, meals served cold, minimal portions.

Own. Very nice. He has a resemblance to older Guy Lafleur.

I had dinner on Saturday November 16, very nice restaurant and good service. As for the food....The squid as a starter, the slices were half breaded and dipped in oil accompanied by a salad faded without dressing. The pizza is ultra dry, overcooked and completely lacking in toppings. This will be the last time at this restaurant.

September 2024 I find that the menu could offer rice noodles as an alternative for gluten-free folks (at a small additional cost). Its really no more complicated for you and it would expand the meal options for these people. And could bring you new customers... Constructive note: the menu should be reworked to be much more readable. I was not the only one in my table of 8 people who had difficulty reading the description of the chosen meal, which is written in VERY pale white on a completely black background. Lets say that black writing on a white background would have been MUCH more readable. In addition, in the evening, the light is more subdued. I gave it a 2 for the atmosphere because of that. When you have to photograph part of the menu to be able to read it, your meal is off to a bad start. I returned in February 2024. Very good service, and even a warm welcome from a friendly (and very chic!) host. The food overall was good (there were 8 of us) but the steak was just rubbish so I dont recommend it. We were a group of 6, on a Tuesday evening so not too many people. I had a plate of curried mussels. I liked it and whats more, its on special on Tuesdays. The service was very good and the server very friendly. I will definitely go back. Parking: No parking problems.

Zoé gave us a really good service. It was my friend birthday and we had a great time !

I had a menu delivered to me from this restaurant which I loved THANKS

It s such a shame! Everything was perfect, the service, the atmosphere but my god our dishes were sweet! We ordered a penne Bolognese and a lasagna. We felt like we were eating dessert because it was so sweet! We notified the waitress. We still paid our bill in full. If they had given us a discount, we would have understood that it was a mistake. Unfortunately we will not be coming back again.

Very nice restaurant, impeccable service, plus the owner comes to see us and chat, a really good restaurant

We received a warm welcome Our designated server was very polite and listed the specials for us At the end of the meal a piece of festive cake was brought to the table to mark a friends birthday; this gesture was very appreciated.

Warm welcome. Our waitress was smiling and attentive to us! The food was tasty and generous portions. We will return!

For the price and quality it wasnt worth the gasoline but its lucky I have a hybrid

The waitresses know that its not easy to keep smiling with this job but dont be so bitter!! , in terms of food not bad but too many vegetables (in excess) basic I like vegetables but this one would have thought it was my goats meal . You are free to try maybe you will have a better experience

Very bad experience, not only are the meals not good and on top of that they are expensive, not to mention the bitter waitresses.

Terrible service, we had to chase the waitress for butter, water and the bill. We were seated on the side where there were no customers while on the other side there was space and atmosphere... On our side it was dead. The presentation of the food left a lot to be desired. We will not return there.

Was told I was too happy. You open at 11:30, it was 1 a.m. .

Calamari was cold and tough Caesar salad was ok Veal scallopini was tasteless and sauce was strong and cold First time there but thank you for the great service Food : 1/5 |

Good food, a bit slow but nice to bring your own beer or wine. The SAQ is in the same parking lot.

Very nice evening, impeccable service from Zoé, efficient, fast, very nice presentation of her person, super polite, our meals were excellent,

Waited an hour for our meal but the linguini Giorgio was very delicious

everything was wrong from start to finish. Waiting 15 mins for water, another 10 mins to open the bottle of wine, when she came to take our order she told us she would come back to take the order in 5 minutes!!!! Big gross flies at the table that I killed myself. We asked for crayons to make my nephew wait, she came back with big outdoor chalk... Hello chalk dust on the table. We went ourselves to get our ice bucket for the wine. We ordered seafood pasta... It took 5 minutes and the plates were on the table. (I work in a restaurant and it takes more than 5 minutes to make 2 plates of seafood pasta!) As a result, weve been sick for 2 days. In addition to the waitress pitching us the bill and asking,,, how much do I give you back? Sorry, but Im no good at math! What the hell girl!! 100-70$ even my 8 year old would have calculated it. Nightmare restaurant, Ill never go back! Ive been sick ever since!

I had medium filet mignon and it was overcooked. The service was very slow

Do not respect reservation agreements! Fortunately we arrived early for a plan B. The manager lacks professionalism, judgment and respect. Kick him out as quickly as possible if you want to stay open. Thanks to Raymond and Eric who are professional and who try their best to correct the managers mistakes.

On a Friday evening, it lacks atmosphere. The waitress was nice, polite and helpful. The starter salads were served in 6-7 minutes, the Caesar and the chefs salad were fresh, the dressings were good. The ravioli pasta dish followed in 8-10 minutes, very hot however the rosé sauce lacked flavor: it barely tasted of tomatoes, it was rather sweet and bland. The waitress asked us if we liked the dish and she received our constructive comment very well, as she called it. In total, we ate for 40 minutes, which is too fast for us when you can relax there with a good wine. It lacks atmosphere. There was no one on the large terrace which should be exploited to the maximum! Our side of the restaurant barely had 3 tables with customers! Meal prices are expensive. Parking: Plenty of parking in front of the restaurant, for this shopping center

Really great! The food was excellent and despite the busyness of a good restaurant on a Saturday evening, the service was fast. My 3 year old boy didnt even have a chance to be bored. There is even the SAQ in the same parking lot. I really recommend it! Kid-friendliness: High chair available Wheelchair accessibility: Easy access, no sidewalks

Dont go when its hot, their A/C does not work and they make all kind of excuses for it. Food was passable but portions are terrible; they pad every plate with TONS or lettuce. Avoid going with large groups at all cost. They do not honor their reservations and they do not respect the person being celebrated. Keep an eye on your wine glass, their table staff like to clear out really quick tables if you get up to go chat with someone at another table and forget your glass.

The ambiance is great and the service excellent but I cant say I enjoyed my meal. The calamari were very hard and cold and so was the chicken on my Ceasar salad. I like that you can bring your wine. I will most likely return as I think it deserves a second chance but will order something else.

Good meeting and friendly restaurant, very accessible and ready for everything with good dishes to taste or share...except the toilet rooms which do not smell good and outdated which lack love and which could be cleaned and disinfected cleaner, and cleaned the door which is all sticky and disgusting...really dull, since I like this place.

The salmon tartare had a large piece, it wasnt very good... I had to return my full plate... I never got an excuse... or a discount. They charged me full price.. really disappointed with these restaurants... I dont recommend it

Excellent food, nice waitress. On the other hand, the main meal was brought before our entry. For lack of forgetting.

everything was correct and the meal was excellent, the veal great! the breaded zucchini however lacked cooking!!

Great culinary experience, great welcome and good service!!

The pasta was very ordinary for the price. The meat plates were good. Quite noisy in the restaurant and little space between tables.

The food was good. The service acceptable. I still found the products expensive for the quantity. I loved that its a BYOB

I hosted my god-daugther last Saturday. We had an amazing time.

The starter my partners snails from the big one warmed up cetais meh....and what can I say about my starter. I ordered a salad from the chef. Wow a little lettuce, grated carrots, vinaigrette, I was looking for it and nothing more. But it was far from being a chefs salad! Parking: GOOD. Big. Vase

$76.80 excluding tip....... FORGIVE?!?!?! This was one of the worst restaurant experiences Ive had in my life! Parmesan cheese fondue starter: I dont think there can be more DRY and BURNED parmesan squares than this in the history of restaurants. We returned the dish to the kitchen, because it was legendary dry. The dish came back EVEN DIERER and burnt than it had been to begin with. Chefs salad (starter): Spring salad mix, grated carrots floating in its vinaigrette. Simply disgusting... Arugula salad: $18.95.....This price really does not justify the quality and quantity of the size of the palm of your hand. Carbonara Pasta Dish: This was NOT a carbonara!!!!!!!! Pieces of ham, bacon, cut as small as a green pea in a SOUP/SAUCE dripping Campbells cream of chicken can. I cant believe they serve this. At the time, I was a huge fan of the Academy (rue St-Denis in Montreal). We are FAR from the queue that there was I said and I understand why.. Serving that to the world...... What a disappointment. It is INSULTANT to pay for this kind of food.

Just okay, not + not -.

Thank you for the excellent service from our servers Mila and Éric. We were a group of 40 people. We loved our experience at L Académie!

Refused our Costco gift card even though all their information is presented there. No reduction or rebate offer to compensate us.

Extremely slow, several customers left because they were not served after 30 minutes in the restaurant. The food is of average quality but the prices are high. I dont recommend this restaurant any more.

I have visited a lot of restaurants in my life and this one is on the top 3 of the worst ones I have tried. The food is disgusting. The service is awful. The management is horrible. Complete waste of our time and money. How can you even call this a restaurant?

Overall it was good. However, the bread was not fresh... too bad...

Service too fast .. not even finished the starter that the main course had already arrived at the table.. 60 min and we were already out of the restaurant for a normally Saturday evening dinner which should have taken a few hours with a good wine . Very disappointed

Im not one to complain or give a bad rating to a restaurant, but the service was really slow, we were practically the only ones in the restaurant, the food cetai very ordinary. These are a second time for me at the academy and I confirm that these were the last time.

Nice atmosphere, bring your wine! I must say that the atmosphere is relaxing, the decor relaxed, as for the food it was good, for the price I expected a little more, but considering that they dont make a hard profit wine, prices are a little higher. The Prosciutto pizza is not the best, it is more of a pizza filled with ham, cheese and balsamic reduction. All that, but too much. The dough is very good but it is far from a thin pizza. 3 slices of real prosciutto and a few pieces of cheese and a thin line of reduction would have been enough! For the steak, nice cooking, nice plate and nice temperature! $42 I think for a sirloin with fries (which are amazing! Really good) and vegetables! A plate that is worth the price! The service was friendly, a 2x year old who takes the time to talk to you! Thank you Zoé for the beautiful evening! This was my second visit and Im going back! The poutine looks excellent! At $27 for the filet mignon one! Stay tuned for the next review! Im eager to :-) I recommend this restaurant!

Food was ok, service was good but we had a gift certificate bought for us a Costco and they wouldnt accept it. Very disappointing!! Between the four of us we probably spent close to $200 + wine. Will never go back.

This evening, March 12, I took my little daughter out for her party, the service was very good, the food very good, thank you, I will be back with my complete family at the end of March

I dont normally review restaurants as Im not picky, the majority of the time I have a lovely evening and the food is good/adequate. If I take the time to write today, it is because I strongly recommend that you avoid the Academy. This is the second chance Ive given to this restaurant. The first time, they brought the wrong plate to my partner. She moved the food on the plate before realizing it and notifying the waiter, who entered the kitchen and immediately came out with the same plate and placed it in front of another person! Our plates were cold and the flavors ordinary at best, the salmon was similar to what you can eat at IKEA, for a fraction of the price. I gave the restaurant a second chance only because I received a gift certificate. Well, when it came time to pay, they refused to honor it! Even though I showed the consumer protection office website which clearly indicates that there cannot be an expiration date for gift cards and vouchers, they didnt want to hear anything. . But the worst was the food. My son was served a lukewarm (almost cold) duck poutine and the mussels and fries dish was mediocre, the sauce inedible and a large portion of the mussels were empty. I am clearly not the only one to have had problems with the food since when I was there, another lady made a scene in front of everyone, asked to see a manager and we could hear the other customers complaining. Take my advice, spend your money elsewhere. If you want a bring your own wine restaurant, without being exceptional, Vieux Duluth and Casa Grèque are already much better.

Superb evening! Excellent service this evening with Eric, we were a large group, we had reserved the private room and the service was impeccable!!! Thank you Eric and the entire academy team! The dishes were all very good, we were all served at the same time, just WoW!

We were there last Saturday with a large group for a birthday. The food had no taste. More than half of the people barely ate half the plate. Honestly the food was really not good. We even informed the waitress when she came to collect the half-filled plates.

I ordered several days in advance from their own website, they send me a reminder an hour before pick up on the day of and when I arrive at the exact time for pick up Im told they didnt have my order in the system and I have to wait 30 minutes for them to make it. How did their system send me a reminder and not tell their cooks? Very strange. Mistakes happen though, it sucks but I let them know I think I was due maybe some discount off my meal for my trouble or a small refund. Who I assume was the manager told me he was unable to offer any sort of refund but didnt really provide a reason and instead offered me a $25 gift card which I think may be fair if the food was really good.... It was not. The seafood linguini had sauce similar to michalenas frozen meals. There were a total of 5 mussels in my meal and no other seafood so bit of a let down. The main reason my wife and I choose this place was because of the steak tartar but what a disappointment that was. Last I checked tartar should not have stringy meat in it. Oh, our salad also had past wilted, practically decomposing leaves in there as well so really no saving grace to this experience other then the Staff being somewhat nice about the whole situation. Clearly with such a long review I was not impressed, happy or even content. I will not be using the $25 gift card, after messing up my order you should have ensured what you handed me was your best quality food and it was terrible. Inside the place seemed nice though.

On Feb 14the 2024, it was our worst experience of all our restaurants. We got there at around 17:00. a very young girl in white shirt starting water and order... a long waiting for our food...during the time I noticed that young girl was no longed be seen.... We finished our meal, I notify a rather long pepper-greyish hair, long beard waiter that we are ready to pay.... A very longer waiting ( we had others things to do, we wanted to leave), saw that male waiter (long pepper-greyish hair, long beard) passing us many times, get other peoples payments, I hinted him again we want to pay and leave, he nodded to us from distance, which meant he knew that we have been waiting for long time for just for him to come to get our pay.... Another 15 -20 min passed, this waiter passed us for going to other tables many times, but just chose ignoring us! another 10 min waiting... I had to walked to the front desk when I saw an elder man there, telling him I have been waiting and informing for more than 40 min for just wishing to pay.... I will never ever go back there !

Excellent restaurant

yuck it s so mid

Very poor service. Is it the fault of the waitress or the management? Second and last time I go to this restaurant.

meh

incredible service and very good quality food! I strongly recommend!

Crazy big food

Very good service and the food is amazing

Everything was ok, but the service was really long (but friendly on the other hand)

A bit expensive for what it is. The quantities are small and the taste is a bit bland. I tried 3 times and it was the same each time. The service leaves something to be desired: offers water to people who have not arrived before those present, does not give menus to everyone, etc.

Very good menu and the meal was excellent

Very good service. I took mussels which I found ordinary. My friends really liked the pizza which looked delicious.

Its not what it used to be. Very disappointed.

Food was not freshly cooked or overcooked. For example, the poutine fries were frozen...

Service was very long and not that good due to not enough staff. Not organized!! Food wasn t that good, how can an Italian restaurant not be in a position to prepare a classic and simple spaghetti carbonara. Ask for bread 2 times, never got it, i was told that the bread was still cold ( don t you have any oven s?) No ice, the machine was broken.. it s been a few days..ok their are other solutions to serve cold beverages. Also heard a server say that the owner has been holding on their tips for more than an month now. Do not recommend, their is a reason why their is no waiting time on a busy Saturday night.

The food was so good already. I was very disappointed at this level. My partners pasta was way overcooked, it crumbled, my son-in-laws fries tasted like old oil and the cheese on my pizza was dark brown. Fortunately we had good service.

No service we and left

Nice atmosphere. Pretty restaurant. Slow service. Passable cuisine but at the price it costs Could be better.

We were here to celebrate my mother in laws 60th birthday. The experience at this restaurant was one of the worst experiences we ve had. We we re approximately 17 people and the service was non existent besides ordering our food and recieving our food. We never got our drinks that we ordered, they were heavily short staffed, they never served us water, I had to personally go get my own pitcher of water and Ice and thats where I found out that their Ice machine actually was deffective. From visuals, it looks like the ice machine had to be reset for the ice cycle each time it made a batch so that would explain their Ice shortage. They are too cheap to fix their own ice machine but charge ridiculous prices for mediocre food. I would know, I work in the commercial kitchen repair industry. We recieved our food, the pulled pork poutine was heavily smothered in sauce and looked like a soup. Me and my girl friend ordered the steak which from visiual presentation, looked under cooked due to the steak having little to no colour. We ordered our steaks medium rare and they were still raw inside. We returned our steaks and they brought us back medium rare steaks and they forgot to season the steaks. It had no flavour and was super dissapointed. Another person ordered the Rissoto and they loved it, the chicken was ordered as well and it was apparently good. The rack of lamb had little to no meat according to one person. We also ordered Tea and coffee at the end of the dinner and the Tea arrived an hour later. Overall very horrible service and the cost of the food does not match the quality and service expected. The mind boggling part was that the restaurant was packed. Somehow this place was popular on a staturday evening which Probably watered down the service we expected. Will more than likely never return here again.

We went for Valentines Day. Reservation at 6:00 p.m. Unsatisfactory service, the wait for our meals very very very medicore (kitchen). Upon our arrival it took 15-20 minutes before we had someone at our service. We ordered a starter which arrived 15 minutes later. We had to try to catch the waiter to be able to order (difficult) We waited 45 minutes before receiving our meals (food value for money not satisfied at all) Fettuccini alfredo was more of an alfredo soup, not very tasty. There were people who left without ordering, peoples faces were not very happy. I am very disappointed with my experience and this is the last time I will go back there.

Service really not good. 2am and the waiter told us our order had been lost

Came for Valentine s Day dinner with a reservation and it took them 5 mins to find a table, then an additional 10, mins for a server to come by and bring us glasses for the wine we brought and for water. After flagging down the waitress 15 mins later we ordered an appetizer, and additional 15 mins later we ordered an entree in order to make it for an event we had afterwards. We waited over an hour for our food, only to be told that the appetizer we ordered wasn t available and that our entrees were almost ready. We had to eat in 5 mins to make it for the event we had planned afterwards. I had planned an hour and a half for dinner to allow time to make it to the event at 9pm and that still wasn t enough time. The food was decent, but additional staff would be helpful. The servers were kind, however our dinner was really disappointing.

Service too slow, not enough waiters

First time Ive come away disappointed from a visit to the Academy. The service was excellent but the problem is in the kitchen. Most of our plates arrived lukewarm at the table. My plate was also lukewarm and the steak burnt, so I flipped it. They brought me back THE same plate with a new correct piece of meat (more medium than medium rare) five minutes later. My fries, my sauce and my vegetables were therefore cold. It was one of our favorite restaurants, but we will think twice before going back.

Good service, good food and good price! To recommend.

Restaurant was extremely busy and we got very bad service with extremely late delivery for our order. Dont recommend.

I loved your restaurant last night, it was delicious I ate the chefs salad and the gourmet poutine with filet mignon, pepper and shallot sauce Plus Yan is my cousin and a very good sub chef We were there for our friend Simons party and at the same time for my daughters party It is certain and certain that I highly recommend your restaurant. The waitresses and impeccable service

Very poor service. Average food

I am not one to leave negative reviews but the quality of pasta needed to be discussed. Ordered the linguini, I felt I was eating noodles with milk sauce on it, no taste whatsoever. Not even an ounce of salt. Really disappointed in the quality of pasta. Also, for take out orders placed by uber or DoorDash, you should provide food in a stapled bag, not in a plastic bag with no protection.

I had spaghetti carbonara, the sauce was great. I ordered on ubert eat it was quick. Only small one - they didnt provide utensils (the app doesnt offer it) and I was stuck at the motel with nothing to eat I had to wait for my friend who had ordered elsewhere to give me his fork

The service with this restaurant is unacceptable. We had a very bad experience Saturday evening. They accept too many customers and are not able to serve them properly. We waited 2 hours after our starters before getting our dinner around 8:45 p.m. We were hungry and very disappointed. Then we waited 45 minutes for our bills. This is completely disrespectful. Why agree to serve takeout meals with Skip, Uber Eats and Doordash and not serve customers seated inside.

I went Friday March 31st. We had excellent service provided by Benoît who looked after us well throughout the evening. The food was excellent, good value for money. I will definitely go back!

Despite the kindness of our server, the service was excessively long. We waited over an hour to receive our entries. Additionally, the dishes lacked seasoning, to our liking. We wont go back there again.

Very good but really different from that in Montreal, the chicken portions were a third of those in Montreal. In addition we had delicious potatoes but here an oily spaghetti as an accompaniment. A little disappointing that its so different!

Beautiful layout for gatherings. Adequate service. Dishes served to improve (the latter opinion was shared by everyone around me).

Food cold last time... 2.5 hrs for delivery. . totally unacceptable Dietary restrictions: Na Food : 2/5 |

The waiters were very attentive amd kind. The service was quick.

Food was good The service was terrible.

The server Alex (we were told her name) was loud, rude, and not only did NOT give us the full change but also unceremoniously insisted on a higher tip than the one already given to her. Plus, the overcooked pizza, wilted salad. Missing clean and proper plates, and the complimentary bread and butter.

Always so good and the service great

I hate leaving bad reviews but the service was very slow and unprofessional, and the food was abysmal. Rock hard bread, overcooked salmon, undercooked meat..we spent a lot of money for a bad experience.

Very nice evening, the food was excellent and the service was 5/5.

It took 2 hours to get some of our food and some fid not even receive their plates. Worse service ever

Ever had the feeling that a bucket of KFC would be more appetizing than the food a restaurant serves you? Well take the Académie adventure... You will be convinced that a bucket of chicken from a shady KFC in Gatineau that hasnt been washed since the 70s would be better than this restaurant...

The service is terrible, they serve you until they want the terrible food burnt and it feels old, they dont even give you water, nor do I recommend it at all, nor do they stop

The filet mignon poutine yum!

Succulent dishes at a reasonable price Friendly welcome by the owner.

everything is great

Beautiful atmosphere, great service and excellent food!

Nous étions des adeptes de cet endroit mais cette fois-ci ce fut déplorable, les tables étaient tellement collantes que nous avons utilisé les menus comme napperons, la nourriture était tiède le service inexistant, ça prit une éternité à recevoir la facture et là elles étaient toutes erronées et un monsieur d un certain âge qui parlait contre le personnel vraiment désolant

Very busy weekend, difficult service because many people in a small space

Excellent pizza.

The first time I went was really good. So we decided to return only to be extremely disappointed. The cheese was not melted on the snail or shrimp gratin, I had to return the plates...the waitress never came to see us, we had to hook a waiter from the other section. What to say about the manager pfff not much, big lack of professionalism she really didnt care what we said to her The other server was really good to us but no one ever offered us a discount for all the waiting and returning our dishes. I had to change my main course because it wasnt fresh. Because of the manager the restaurant lost our customers

Average service , average food

gr8 service, food, and patio. BYOB.

I can t believe this, the worst order I ve ever had, it s like a 5 year old kid cooked it, I ordered linguini but I had penne and it was way overcooked, the shrimp is undercooked, too much sauce its like a soup

Server was nice... not much more I can say thats good. First off you have to bring your own alcohol, bit this isnt something I would ding a star for. Glasses already on the table and one of them was dirty. I ordered filet minon with port sauce The food was bad. Vegetables seemed microwaved. At least the potatoes did. Side veggies were bland and watery. Port sauce was clumpy. Steak didnt seem fresh at all. To top it all off I was bombarded by multiple flies while trying to eat. Wont be coming back

Very nice experience everything was ok

Very good but too expensive if compared with other restaurants of the same type.

The ribs are full of nerve and the minion filet is not cooked properly

Overcooked mussels in a sauce that tastes nothing. Disgusting and overcooked risotto. $85 for two, bringing our own wine. Very disappointed that the mens toilets do not have a baby changing table. To avoid.

Before the pandemic, the food was excellent. In 2023, we celebrated my aunts birthday in the special party room. I felt cramped in the small space. The service was good. I ordered spaghetti with water. The spaghetti was bland and I was disappointed. My friend ordered pasta and told me that it was bland. With tax, my spaghetti cost $24 ! This is excessive considering that it was ordinary. My spaghetti at home tastes better and I am not a cook. I will not return to this restaurant.

2023-09-08: I get a Calabrian spaghetti for $25. The portion is so small that I finished this meal in less than 10 bites. I dont want to go back considering a $25 meal whose portion is unreasonably too small. I was still hungry after this meal. This is not the first time I have been to this restaurant. Last year, Im sure the portions were much larger.

We hadnt been for almost two years due to a bad experience. WOW! Tonight was very different even though the restaurant was busy at capacity. We took the table dhôte (starter: house salad; main meal: beef bourguignon served on fettucini and pork chops with apples accompanied by vegetables and potatoes. The meal was excellent, the dishes were hot and the meat was super tender. The staff was welcoming, smiling and cared to ensure that everything was correct on our side.. We will return without hesitation.

Very chic!! Very good!!

Alfredo was good. Prices were a little high. Tasty small ceasar salad. Pizza tasted good, a bit overcooked. Only wine served. No liquor. No ice for our water that was room temp. Seats really needed recovering.

Very disappointing for the price of the restaurant. Endless waiting, service lacks a lot of attention. Empty glasses not filled, very small portions especially for the pasta plates. The condition of the benches also leaves much to be desired.

November 2022: Nice atmosphere, good food BUT not very happy with the Mandatory 23% tipping for groups. Great way to welcome new customers after 33 months of pandemic. And to say that the restaurant association wants to require a deposit for groups. Really disappointed. Our guests were not impressed. September 2023: One year later, to give a 2nd chance, we returned to the Gatineau Academy on September 17, 2023 for a birthday - Arrived at 6:45 p.m. - Order taken at 8:15 p.m.!!!!! - The dishes were either not good or the food was not up to standard. The restaurant was almost empty when we arrived (2 groups and a single couple). Only three employees. When we cannot offer quality service we simply close the restaurant. I am posting here because it is impossible to have the email address of the Quebec franchiser on their website.

Great service and the food is excellent!

Great service! Parking: Very easy to access

Very good restaurant and lots of choice on the menu you will not be disappointed, you will certainly find the dish that you like! Parking: Enough space Kid-friendliness: Childrens menu

Lots of flavors! A very large menu for everyones tastes and very good specials. Quality/price and whats more its a bring your own wine, what more could you want!! Parking: Plenty of parking and near the restaurant. Kid-friendliness: High chair available and small booster. Colored pencil and drawing book offered. Wheelchair accessibility: There is room throughout the restaurant for a wheelchair to move around and the tables are also adaptable.

Excellent service and above all good meal and dessert! I highly recommend!!

Very good and impressed

Wow! An absolutely amazing experience from start to finish. Our group was given a beautiful private dining room with two dedicated servers. The food was delicious - three of us had the Penne di Trieste and were all excited to try to recreate this dish at home, it was so good! Unlimited fresh bread for the table too! And very well priced. The BYOB option is a really nice touch - you get to bring the wine you love (or your beverage of choice), its much more affordable than buying full bottles at the restaurant, and the servers will still uncork and serve the table! What really made our night though was the service. I was absolutely blown away by the level of courtesy, professionalism and dedication shown by our servers : Mani (Emmanuel) and Kibam were outstanding. Everything was taken care of, no request was denied and they did their all to ensure that our evening was perfect. Ive rarely received such good service at a restaurant, let alone for group dining. They were quick, they thought of everything ahead of time and the result was a very happy, well fed group. Thank you for my fantastic birthday dinner! We will 100% be back!!

We went to the Academy for our daughter-in-laws birthday on Friday September 29th. WOW! What an extraordinary experience. We were a group of 20 people and we had a very nice room just for us and we have two wonderful servers (Emmanuel and Kibam). The service was Fast, Efficient and Excellent. The dessert distribution was so efficient that we were very impressed. The food was absolutely divine. My choice was the PENNE DI TRIESTE. I highly recommend it.

We were a group of around thirty people in the group room. The service was quick (which is rare for large groups), the employees were friendly and helpful, and the food was very good! Plus, some employees even helped decorate the room! Very good service, as with each of my visits!

Service too fast, lukewarm food.

I love restaurants, the pasta is delicious Relaxed atmosphere Impeccable service Beautiful decoration and great discovery

Pasta so cooked that it looks like noodles in an overcooked soup. And the waiter said that the pasta was precooked and only reheated. Server who doesnt care too; This will be the last time you see us. The restoration is at half mast..........

The mussels are

Really satisfied!! Everything was deliciously perfect!!!

Wow the service was good. Thanks to the waitress Claudia, last Friday.

We had dinner at the Academy for the first and last time because the service was terrible. The waitress never said hello to us, didnt serve us our wine, never looked at us but the worst thing was that after serving us our meal and we ate it and she looked at us was served, she came back to our table and asked us what we wanted to eat!!! 2 minutes later another waitress came to see us and asked if we had been served. I dont know if the service is still as mediocre but that doesnt tempt us to go back or speak in a positive way...On the other hand, it makes for a funny anecdote to tell!!!

It took 45 minutes once seated before seeing our waitress other than to open our bottle of wine upon arrival. Meanwhile, new customers from other sections were being welcomed and served. It was necessary for a waitress other than the one assigned to our section to come see us to ask if we had been served, to present to us the specials of the day and to go and look for our waitress even though she herself was serving the most big tables for a party and took the time to come over to us and tell our waitress to do her job. We had finished our wine before even receiving our starter brought by another employee. Our waitress never came back to see us after writing down our order to make sure nothing was missing or to see if we wanted dessert or coffee. 30 minutes after finishing our dishes, we had to put on our coats for her to come and give us the bill and make us pay before ending with a dry thank you and leaving... Good thing we knew the food was good because we would have left. The service in our section was poor. Its a shame for the other employees who were doing their job.

Good meal. Terrible service. Our waitress had to be told by others to do her job. We almost left before she even came to see us 45 minutes after being seated at our table. She didnt come back to see us once in two hours, except when we put on our coats to leave hoping to finally get her attention and receive our bill. I regret leaving a tip, justified by my education rather than by the service.

Avoid this restaurant! $100 for being sick... Friday restaurant with 2 couples of friends. My wife and I were disappointed a few years ago. Now its sad; left the restaurant at 8 p.m., around 10 p.m., start of stomach ache. I took Gaviscon 3 times then Tylenol around 2:30 a.m. following headaches and cold sweats. The cause? Tomato soup or well-cooked seafood pizza? I had to cancel an activity this morning. Its 2:45 p.m. and I havent eaten today. After informing the other guests, two others told me they had diarrhea this morning, another sign of poisoning.

Cossi is always very welcoming and friendly towards his customers. Excellent service.

Enjoyed it this time except that my steak had to be medium/pink and it was well cooked so, a little stiff and harder to chew. Also, the table dhôte does not include dessert!!! Rarely seen this in other restaurants. Other than that, we were 4 people and everything else was perfect. I recommend with a mention, check your cooking!!! Parking: No problem for parking. Lots of room

I really liked the place and my tartare was really good,

Service which really leaves something to be desired, and the food which is not adequate. I waited at least 45 minutes for water (we were a group but there were 2 on our side at that time) I ordered a medium rare filet mignon, I was served for at least 15 minutes later than everyone else, to have a well-cooked filet mignon (3-4 people received the same thing in the group) they made them again for us but still the same cooking (well cooked). For $63 without alcohol because its a BYOB, I think there are other restaurants that are more worth it. Even to pay, it took at least 12 minutes and I paid before the group.

Very good,, good portion

I have never seen such terrible customer service. The person at reception was really stupid. We didnt have a reservation and instead of politely telling us that the restaurant was full, the person gave us a face of contempt before leaving to find us a seat. His colleague then informed us with an equally stupid look that they probably wouldnt be able to find us a place. So we went to spend our money elsewhere! Honestly I can understand the restaurant being full, especially as the holidays approach, but theres always one way to say it... We would have had better service at McDonalds. Parking: Large parking lot

I came to have my employee party in this restaurant during the week. The meal was appetizing. I chose a filet mignon poutine. The meat was tender. My colleagues were satisfied with their dish.

Service was a bit less than desirable, while the food was on average 6/10. We all ordered pasta, and we were never offered parmesan for example. However, the atmosphere was nice and it is a cute family spot.

Pizza no taste dry,just terrible.Just get a frozen pizza it will be better.First time i go there and it is the last time.

Worst experience! Half of the group did not receive their entry. 4 plates of Risotto returned by bad taste and smell, the lamb shank had no more than an eleven of meat, the desserts were all frozen. I hated it. We were crowded into a room and had to move our chairs forward to get the servers between the chairs. The price of the menu far exceeds what the dishes are worth.

The food is not worth the price!

My husband and I are regulars at the academy. We go there a few times a year and we have always had good service however, I can only deplore my experience today during a Christmas dinner organized with work colleagues. We were 43 people divided into 3 tables. 2 of the tables received decent service with reasonable service times for a group but the third table of which I was a part had to wait more than 2 hours before receiving their plates. The first 2 tables had even finished their meals and we had not yet received our plates. The quality of the meals was also very ordinary. To add to the bad experience, we had not mentioned at all when booking that the menu was a table dhôte with very limited choices but that was not the worst. The first 2 tables paid normally with the possibility of giving the tip they wanted but for us (the 3 table) a tip of 20% was imposed on us under the pretext of the fact that it was a tip for the group but the other 2 tables did not have this constraint. Moreover, we only found out when paying and not before. Its really a shame that due to various shortcomings on the restaurant side, customers had to pay the price. The waitress even admitted to us that she had neglected to place our order, which caused additional delays. If the restaurant had taken responsibility and offered a certain percentage discount to apologize for the inconvenience, and left tipping up to the customers discretion, the end result would likely have been much more positive on all sides. For my part, unless I receive compensation from the restaurant, I will eventually spend elsewhere.

After ordering a rare meduim filet mignon, they served me this blue and gave me another one that was overcooked and not edible. Great server service but very good. Last time I go to this restaurant.

Other than the food taking quite long to come, everything else was great.

Still waiting for my food

It takes a really long time to get your food, the bread is soggy and you dont often get served water. Im never coming back here

We are here for a work Christmas dinner and we waited more than 3 hours for our dishes! The wait was ridiculous but the waitress was very nice (there were around twenty of us)

We were at the restaurant yesterday, a large group of friends, the service was very slow and the food was not good and in the end the waitress didnt like the tip and she started to complain