Ben & Florentine in Gatineau

Very disappointed!! I went to eat with a friend, we ordered but did not receive the assistance and I received a call from the hospital saying that my grandmother had a few hours left to live I went to see the waitress to tell her that I had to leave... she literally laughed in my face saying that my plate was on the pass and that if I didnt pay it, she would have to pay! I mentioned to her again that I was going to die and she told me to deal with the cooking. The cook told me Im going to take it out for you and make it right I told him that no, that I wasnt going to waste it since I wasnt going to eat at the hospital... that he could take back the meats since nothing was touched etc. (I have worked in a restaurant for 7 years) Another waitress came and asked me what was going on. Me with tears in my eyes explaining to her, she smiled and also said that the plates were on the pass so I told her again quite disappointed and she only said to me in your case have a good day bye extremely stupid Very insulting and disappointing..

Went with my husband and daughter for breakfast was wonderful! Kid-friendliness: Staff was wonderful and accommodating for our 18 month old, she had a wonderful time! Food : 4/5 |

thank you Ben and Florentine for the great sponsorship for the intensive care of Hull hospital The evening was a success thanks to you

Very pleasant and good cuisine. THANKS.

I have been a loyal customer for several years. I go there regularly on weekends with my son. Some waiters recognize us and bring my son my coffee, glass of water and chocolate milk before we even ask. In general the service is very good. The food has always been good too. Recently I had to leave the restaurant without having eaten because the service was too long and I had an appointment (this is rarely the case) but I was offered my coffee as an apology. The hostess leaves something to be desired. Its always the same. Almost every weekend I have to ask her for a child seat because she doesnt have the initiative to offer it to me or even go get it. I am alone with my son, my hands full of the diaper bag and games to keep him occupied, he is too little to leave him alone, so it seems normal to me that the hostess takes care of bringing me the seat. In short, weekends are busy at this restaurant. But I have generally always had good service.

Once again I am impressed by the quality and flavors of your food. Lox eggs benedict are really delicious and there is lots of salmon inside. It tastes fresh. Once again completely satisfied. And the service with Kim is impeccable!!

It took an hour before we got our meal.....when we finally got it it was cold. Very disappointed!!!!!! The worse things go, the more the restaurant loses...

Waited almost 1 hour for a plate which arrived not like asking with a ton of chocolate sauce on the crepe

Great food, huge menu choice! For all tastes. & Great service by Kim!!!

Food is usually pretty good and service average but this morning we gathered for my birthday and I found a maggot in my orange slice. We weren t expecting a free meal or anything but they barely seemed empathetic and made sure to mention we would not be compensated since it was beyond their control.

La nourriture était excellente. Cependant, nous avons attendu 45 min presqu1h avant davoir notre déjeuner. (Ce nétait pas occupé du tout) De plus, la serveuse en question nétait pas chaleureuse du tout. On avait limpression de la déranger. On a demandé 2 fois de leau et elle ne nous en a pas apporté. La deuxième fois, elle sest trompé dans les breuvages. Cétait vraiment plate !

Perfect service, good peoples

There werent many customers, but we waited 1 hour to receive our dishes (4 people). The waitress took no note of our orders and brought us the dishes with a few errors. The food is still good, but the service is average. Last time for us!

The restaurant is almost empty when we arrive (12:15 p.m.). We still waited 1 hour before receiving our order (4 people). 2 of the dishes were not as ordered and the toasts were charred. This is not the first time that we have had a more or less pleasant experience, to err is human, but here, it is starting to be a little too recurrent for our taste.

People were allowed to be seated while we were just behind them and was told they were closed. While we asked why the others were allowed in, the female server walked away while tossing her arms up.

A place of choice to bring my grandchildren. The food is excellent and well presented. The people there are welcoming. It s also good that I can book.

Restaurant to highly recommend, very good service, the girls are all smiling. For the menu is really rich full of choice for very delicious dishes for a good breakfast or brunch I had this week, everything was good and the juices are freshly squeezed Thank you

Loved it!

Beautiful little family restaurant. The ambiance and atmosphere was great as was the service. The food was super good and quickly served. The quantity was also A+

Great breakfast, friendly service and relaxing atmosphere. The waffles are soft and delicious :)

Fast, friendly, little pricy

I was skeptical because I dont favor chain restaurants, I prefer local restaurants, but I was pleasantly surprised. My lunch was good, hot: the poached eggs were cooked as I requested, the pulled ham was very good and the potatoes were nice and hot. The cups of coffee are huge! We were served in a reasonable time by a nice, smiling waitress. The restaurant is well decorated and clean. It was comfortable.

Perfect breakfast

Nice place. Good food

Great place to visit for delicious food. Was here for the first time visiting Gatineau and was not disappointed. Clean, friendly staff, and a menu with something for everyone. Very delicious. If you re in the area and looking for breakfast/brunch/lunch I highly recommend it.

My partner, our child and I are going to eat today. Being Mothers Day and a Sunday we expected a longer wait than usual. On the other hand, there is a big lack of management on the part of the restaurant. Two groups of 4 people were seated before us, and when I confronted the person who appeared to be in charge I was given flimsy apologies and offered nothing in compensation. It seems to me that a restaurant like this should have better management of its customers who are waiting. Not only is it a problem that customers are seated before other customers, but the crowding of people in the restaurant is a safety issue that should have been handled better. Since, all these people blocked the passage of employees and also the passage in case of emergency.

Loved it Kim is the best server! Food

From calling to check how busy cuz where I chose was hella busy, to the great quick service, the awesome waiter, his personality was on point - he read right thru me perfectly - the food and hospitality A+ Writing this for the people like me Kid-friendliness: They nailed it perfectly for lil dil

Excellent breakfast. I look forward to returning to try more of their menu. Friendly staff.

One of my favourite places for breakfast in Gatineau.

Very good lunch, I loved it

I am outraged!!! During dinner with a friend in your restaurant, we saw and heard one of your waitresses humiliating a group of elderly people with reduced mobility (wheelchairs, canes, walkers) over a matter of tipping. We were close enough to hear the manager come and add a layer to the person managing the group, saying that it was obligatory to tip. The vast majority of people had tipped. We will no longer go to your restaurant. And at the same time, I warned my family members to warn them of the violence we witnessed. No argument justifies the humiliation these poor people suffered. Dont apologize via a response, its horrible, period, thats all!!!

Food was okay but wasnt given syrup butter was liquid and was served a raw egg in place of a soft boiled egg

Nice atmosphere and the waitress Kim is very nice

This is the best breakfast restaurant in the Gatineau area. Quality, food and price excellent. Service always excellent

Its truly our FIRST place for breakfast or lunch. The food is excellent, good proportions and a good choice. A suitable place for meetings with friends. Kid-friendliness: A good menu for children. Its my grandchildrens favorite place.

During the pandemic, the restaurant could only offer seats by appointment. Since the system was new, the lady still found a little corner for my partner and me and allowed me to eat lunch which was incredible as well. Fresh products, good quantity, beautiful presentation. All the staff were warm and welcoming. We really enjoyed it. I highly recommend the experience!

I went there last Saturday had brunch with my girlfriend, My opinion about food was okay, not high quality, You get what you pay for the price, Atmosphere was crowded, Me and my girlfriend just keep talking engaging our conversation as much loud as possible combating with noises around us. We dont have time to mind other people if we both to loud. We mind our business topic if you listen to our conversation is you choices.. We here to enjoy out meeting. When I paying my bill. I heard the lady beside table complaining about the noise around her with the waitress who giving us services (maybe she complain us me and my girlfriend) But who cares. If you want silence place. My suggestion is eat it in your kitchen no people, no noise, no complain. My recommendations you should put mimosas choices on you menu . From me Karen

Love the food my go to spot for breakfast and lunch

French toast is not good

Not much choice for those who have an intolerance to eggs... And the few choices there are are not very interesting... Little advice: you should remove your old-fashioned oatmeal from your menu. Im sorry I dont mean to be mean but its true... Average service, good but not that good. Have you ever thought about making a carnivorous breakfast dish without eggs?

Very good lunch! Lovely little cocktails! Very good idea!

Jétais septique en voyant les notes de ce resto et pourtant... nous étions 5 personnes avec un temps plutôt restreint, un samedi matin lorsque le resto est plein(habituellement je naurais jamais été à un resto assis). Lhôte, le service et la nourriture était impeccable. Je ne me rappel pas avoir reçu un service comme ça depuis des lustres.

Here...lunch is different.

Outstanding ..one of the BEST breakfasts I ve enjoyed in awhile. Our server (Kim) was awesome, attentive and personable. This location is next level!!! Thank you for a wonderful experience!!!

It was my 4th going here with my mother and her friend it was there 1st time. what a horrible 1st experience for them and a horrible 4th time for me. my mother waffle had glass in it the waitress was horrible didn t understand English when there was plenty of other waitresses who spoke English. The food came cold we had curd cream (yes it was gone bad) the cream for our coffee that was curd came in a tiny sauce dish cause they we re out . The manager handle it nicely though. Just sharing this experience so other know. Also see picture with the black table and piece of glass

Didnt like my experience, service and food.

The server she wasnt paying attention to us didnt check up on us or bring drinks that we asked with our meal.

The lunches are excellent. The service is good and attentive. They did some renovations recently and it looks good. I recommend

Its my favorite restaurant and we have a waitress that we really like, very good service and the food is very delicious, and the plates are generous... well, we came back after the renovations and said that its very beautiful but the host who to place I asked him for a bench and he had some available and he told me no weird and he placed us on the edge of the window and I told him that it was very cold we had to change places and all the utensils was poorly washed room..

Its good and expensive

The decor has changed for the better.,. The atmosphere is family and the prices are good. Lots of choice on the menu. Plate filled with a hungry stomach.

We went to have our lunch and because I asked to heat my baked beans because they were cold and my partners pancakes were cold they asked us to leave the restaurant.

Beautiful plates but there were 4 of us and our lunches were all lukewarm or cold.... disappointing

We go here especially for breakfast. The food is great as is the service. The menu for breakfast is full of great alternatives. We find the prices to be reasonable compared to other local restaurants. Would recommend.

Good food but always slow service

Great food and service. Always busy = good food

Very good, excellent poutine lunch

Decent food for the price. Service a little slow

Best breakfast in town, love the fresh fruit served along the main course. Generous portions, great value for money.

Best breakfast around! Also great sandwiches. We go often, every time we are in Gatineau.

Very busy but excellent meal choices, many of which are healthy. Excellent lunches. Parking: There is ALWAYS parking.

Excellent service, excellent food

Waitress was clueless. Wrong eggs on one order. Compley wrong meal on another. Well over and hour to reveive the food.

We always have very fast service even if the restaurant is full and the waitress regularly comes to check if everything is ok.

We had reservations for lunch, for 10 people. When we arrived, they had not prepared any tables for us.. They replied Yes, we have your reservation.. but we do not have any free tables Why do you take reservations if you are not able to keep your word.. I would never return to this restaurant! VERY VERY DISAPPOINTED!!!

The plates are tiny, but the price is the same, not even applesauce, thick buttered toast, cold and soft. An old slice of shriveled and dried orange... last time at Ben&Flo they lost some for some time I dont recommend.

The food was alright but it took 1h for it to come out, when it did it was not warm. The waitress did not check on the table, coffees and water were empty. No maple syrup or ketchup was brought to the table, we had to get up and ask. The waitress serving us was stephanie. She was also very passive aggressive when we did ask for the things she did not bring. Worst service i have ever received in a restaurant of any sort.

Excellent food, reasonable price and good portion.

Beautiful atmosphere and thanks to Maxime for his quality service!

THE EXCEPTIONAL WAITRESS KIM ALWAYS THERE EVERY MORNING TO SATISFY US WITH HER BEAUTIFUL EYES GIVE HER A BIG CARE

Always a great experience! Kid-friendliness: Several boosters and high chairs available. Wheelchair accessibility: No steps

Breakfast is awesome!

Good food, slow service though

Super good

Tasty food and nice service! Cute little spot with lots of parking available. It was extremely busy on a Friday morning, so make reservations!

Great food and service. I highly recommend this place.

The caramel apple French toast was very good!

We waited outside for 1/2 an hour in the cold but it was worth it. The staff got us a table and served delicious food! The place was busy beyond busy but everyone got their food in an organized way and no one felt rushed!! This place is worth every penny!! Will definitely go back there again! Kid-friendliness: Plenty of options for kids as well as activities to keep them occupied!

Great place clean great service had a yummy bteakfast

Good food.

I am truly insulted by this restaurant. This is the second time Ive been kicked out. The first time it was 2:30 p.m. and they say they close at 3:00 p.m. But now we arrived at 2:10 p.m. once again I was told sorry Mr, we close at 3 p.m. I tell him its only 2:10 p.m....Yes but the kitchen is closed so sorry. IF THE STAFF DONT WANT TO WORK, CHANGE JOBS! There are plenty of people who want to work. This is the last time Im going there and Im going to make sure that those around me encourage businesses that care for their customers.

Very good lunch and very good service, very happy with my visit to this restaurant.

The last time I went, everything was bad (like 2 years ago) but today when we came back everything was quite good, the menu has changed and you find interesting dishes, I really want to go back and try other dishes

Very good, a little cold and expensive!

Good lunch

We went to eat there three weeks ago, on a Sunday around 9am. Very busy, but service was very slow. It took almost 20 minutes before I received a coffee. There was a piece of plastic in the sandwich I ate. Very disappointed because the Ben and Florentine in Aylmer is superb compared to the one in Gatineau.

Lunch was good. The service was great. Bilingual.

Bad service

This is my first visit to this restaurant. Great! Beautiful atmosphere, very good food, the place is very clean, the staff competent, pleasant, attentive.

Good lunch and extremely nice server. The only downside was that we waited more than an hour before getting our plates, there were 4 of us. Many tables were served before us. A little disappointed.

superb service this week we were there twice, me and my boy and the waitress we had was great and with a big smile and extraordinary kindness.....so very good place and location to go eat... .and my waiter says that the waitress is fatally beautiful....

Wow 1x sans gluten 1x keto

Really good brunch today at Ben & Florentine. The place was not full and the service was good.

A big thank you to the staff at Ben and Florentine on Chemin La Savanne. A group of us arrived after the burial of my fathers ashes and they accommodated us by placing us all together. Very special to have done this for us.

Excellent!

Eggs Benny was okay. Overall pretty good for the price and I really like the pototaos. Food came quickly for how busy it was

On May the 8th 2022 Sunday, the Morning Manager was beyond disrespectful, We came in the 3 of us, ordered, food came, ate and were told to leave while we were still having coffee

I loved it. Choice, freshness and abundance. Cora, its over for us.

Good and fast

Waited 1h30 for our plate and we havent had them yet it took 30 minutes before having our drinks staff not smiling and not attentive to its customer I do not recommend this restaurant we left the restaurant without eating! Rude manager!

Dont know what happened here!!! 1h30 waiting, no one on the phone, the sauce was cold, potato is cold we had to heat up in the microwave... Some of you ganna said 1h30 delivery can do that im agree, but even the cheese under the egg is not melt... Busy or not, 1h30 is not the problem. you should always make sure your product is on point at least and hot. Those product was in the the danger zone temperature. Be more careful for other you loose a customer...

Worst restaurant experience. We went to the restaurant yesterday. Yes, it was Sunday and yes the restaurant was crowded. I am fully aware that there would be a wait time, but not unpleasant service from the waitress and especially from the owner!!! The waitress came to see us 20 minutes later after we were at our table. No hello or smile, she just tells us that she also serves on the terrace so, busy. Perfect, she serves us our coffees, I order a smoothie and we are ready to order. She tells us that she will come back, in short she comes back about 20 minutes later to take the order and still no smoothie, BUT we see her passing by with smoothies for people who have arrived near us. After 1h30 of waiting still nothing and the waitress doesnt even come to follow up like, Im sorry, there are a lot of people. I question the owner about the situation; The gentleman is very defensive, telling us that there are a lot of people... he doesnt even offer to follow up on our order. We would have understood very well if they explained the situation correctly to us and not treated us as if we were bothering! We left. We went to AU FREROT on Gréber. Yes, we waited to be seated, BUT when we arrived at our table, in less than 5 minutes we had coffee and smoothie. The staff is very cheerful and the service is impeccable. SO NO SIR OWNER, DONT WRITE A COMMENT THANK YOU FOR YOUR OPINION AND WE ARE SORRY FOR YOUR BAD EXPERIENCE, BECAUSE YOU DONT CARE ABOUT YOUR CUSTOMERS!!!!!!!!!!!!!!!! !!

Very good service and very good food

Dietary restrictions: Turkey bacon availible

Very good and succulent menu. Very rarely disappointed Parking: In a shopping center Kid-friendliness: Fully with small benches for them Wheelchair accessibility: You can enter directly

Good but service a bit slow

Very slow take out service and was missing more ditems in my order than a McDonalds

We waited 45 minutes until the food was cold. In addition, I heard the waiter complain when I asked to reheat my dish which is supposed to be hot! Still disappointed knowing that Ben et Flor was my favorite place.

the staff is very nice but we waited more than 40 minutes to receive our dishes also, 2 of the 5 dishes we saw were cold, so another 20 minutes of waiting to eat. Im disappointed, because I really liked this restaurant.

Overall the food was delicious. On the other hand, it took over 15 minutes before the waitress greeted us at the table and asked us for coffee and water. After taking our order we had to wait at least 40 minutes before being served. I understand the higher wait due to COVID and the lack of employees.. but the waitress could have informed us and spoken to us from time to time to follow the progress of our order. At least ask us for more coffee or water.. in short food A1, service to be improved. Will I go back? Yes. Hoping that the Next time the service will be more up to par.

Amazing staff and great food at a reasonable price. One of my favorite breakfast places so far! We will be returning here to eat again.

Slow service. Kind employee. Delicious dishes.

Bad service. Moderately busy but took more than 40 minutes to serve us, the drinks took a long time to come, even my water had to be reminded to come and bring us some, plus the water tasted disgusting and my glass smelled like fish I wont go back there.

First time we go to Ben & Florentine. The quality of the food was great. Love the home made potatoes. This restaurant was super clean and spotless. There is good space between tables. Thank you Meagan for the service. It is cheaper than Chez Cora . I highly recommend this restaurant with 5 stars.

The orange juice was good

New menu delicious

Too busy one day. Another they are at 14:30hrs and the sign says 15:00 hrs.

Bonne nourriture, mais très long avant davoir les assiettes! Les rôties nétaient presque pas beurrées et les patates et le bacon étaient secs. Les oeufs étaient froids et lomelette pas assez cuite. Jai dû demander pour avoir dautre café et jai encore attendu pour lavoir. Service très lent! De plus, un employé (propriétaire ???)ne sest pas lavé les mains après avoir été à la toilette.

Second time i go there and i was so deceived. Waitress was messed up and dishes were not served at the same time. My avocado roll was soaked. Definitely not going there for a while

Very good. Very good service

Arrived at 10am on a Friday morning. Sat at the table at 10:05. 10:43 and we still havent received our plates. Children are unbearable and we can understand them. Clearly they should have warned us.

Always a great breakfast. One of our favourites.

The skillets are very good!

Nous prenons souvent nos déjeuner à cette endroit. Nos repas nétaient pas chaud à notre dernière visites. Javais commandé le repas de crêpes aux bananes et fraises que jai mangé en vacances mais je nai pas pu apprécier le croustillantde la crêpes vu que lon a reçu refroidi. Probablement pas servi assez rapidement ! Je suis une fanatiques crêpes.

Never able to reach anyone to place an order for pickup!!!!!!!

Long weekend Sunday. 6a-2e. Terrible service. Endless waiting. Refrigerated air conditioning. At least the food was good and the dish was hot.

I went for breakfast and wanted to be seated in a banquet, but they told me no as banquets are reserved for 2 or more when busy so they sat me on a table for two! To my surprise, a single person was given a banquet, I asked why and was told he s a regular customer! Thanks to the double standard, In the future I ll go where I m welcomed!

Always well served and a nice lunch menu

Great place and the service is excellent Vegetarian options: Great choice Parking: Practical next to the business.

We waited 1 hour to be told that they had forgotten to enter our order into the system. They didnt really try to rush the order. The only consolation was that they didnt charge us for our orange juice. We left on empty stomachs. We really dont feel that customers are important in this restaurant. Our other experiences were less memorable, but the service was still slow. Avoid unless you have all the time in the world.

A warm welcome, impeccable service, coffee served quickly and 20 minutes to receive our lunch in a crowded restaurant is very reasonable. Copious and excellent food. A big thank you to Jessica for this excellent meal, her speed of execution and her positive attitude. She loves what she does. We only regret the deterioration of the building in the toilet/toilet corridor, it deserves a little love, and between the tables, the glass dividers are dirty.

Need over all cleaning but near all the windows especially they dont no how to clean

no more apple sauce and they dont respect their opening hours. once every 3 visit theres is something unavailable or lack of ingredient.

Price ok. Service ok. Food ok. Place for breakfast. Regular visit.

This restaurant is my #1

Blueberry pancakes delicious!!! Thank you Marie-Claude for the good service! MM and PM

Very good lunch and excellent service, smiling staff, the waitresses are very attentive Special thanks to Stéphanie very good personalized service!! Im looking forward to seeing you again !!

The food wasnt bad but it didnt taste anything. On the menu it says that the dish is served with applesauce which I have never had and when I ask the waitress she just tells me that they havent had it for months. My banana and Nutella crepe it looked like it was a joke I had half a banana and a drizzle of Nutella. I never had a refill of coffee or a glass of water. The only positive point is the bacon, it was good and it wasnt bacon made in the microwave like you can see elsewhere, as far as Im concerned its just the basics but it made it so disappointing the lunch restaurant that standards have declined. I consider I paid too much for what I received and I do not recommend it.

Good food, fast service.

Lack of compote, lack of baked beans. Very disappointed I go to the one in Sorel every week and I have never been disappointed. Two visits to Gatineau and something is always missing.

Good food and service. Priced cheaper than the other breakfast chains.

Food was great . Service could have been better watress could have visited more to offer more coffee. And check if we need anything more . But happy with the food . A good full breakfast . You wont be hungery for a few hours Will go back and recommend to others to try .

Waitress always smiling, looking forward to seeing the renovations

Parking: Très bon service et bonne nourriture Food

It is unacceptable that employees speak to us in English without even trying in French. Very disappointing to be in Quebec and still see this approach with customers.

A good place to have lunch. The wait to get a seat can sometimes be long due to the crowds, but overall its a good experience.