Saigon Thai in Gatineau
69 Bd Gréber, Gatineau, QC J8T 3P7, Canada
Business Hours
Services
Photos
Reviews
Most Mentioned
Some of the dishes looked and tasted great. The pad thai was with Angel hair noodles and was soupy, with very little egg. Not how I like my pad thai. It takes a long time to cook however the dishes that were good really were fresh and quality. Made a reservation for eight people and they ended up splitting us. They said they had phoned the person who made the reservation but that wasn't true. Also a quality restaurant serves the meals at the same time. Tonight they were 5 minutes apart at the same table
Food is always on point, everything is fresh and the owners are very welcoming and involved in the business. Which is something i like to see in restaurants
Food is pretty decent, that's why we would go regularly. One of the older waitresses is great also. But here are some additional sad facts for you to consider - interpret them as you like. We arrived at 5pm for a birthday supper for 6. We ordered the table d'hote and started expressing concern with the wait shortly after 6pm and finally got our soup around 6:15pm. Sadly, I had to leave the group at 6:45pm to have time to grab some fastfood and get to a 7pm appointment. But before I did, I asked to speak to a supervisor. I was told that there are none and the server makes all decisions. So I explained that I had a very poor experience and suggested a very basic gesture to acknowledge the poor service would be to discount the soup (i.e. I didn't get to finish the evening with the group). "Absolutely not, it says on the menu that we warned you we are very slow because food is hand prepared". I was a bit in shock at how seemingly ignorant they were of what had been going on for 1h45mins. I paid and left. The group experience just got worse...the food came well after I left...then the bill took an eternity also. AND NO, the restaurant was not at all full - we came at 5pm on a Wednesday to get ahead of any possible rush. So my partner decides to leave a 10% tip...we contemplated 0% heaven-forbid but only wanted to send a message because none of our words that evening seemed to register. And to top off the evening, the terribly obtuse waitress chases my partner down into the lobby to alert that a normal tip is much higher and suggesting it should be fixed! That is tremendous irony, because what needed to be fixed was the terrible customer service experience that the restaurant had multiple opportunities to address. I contacted the owner the next day, very hopeful that they would see the missed opportunities in our situation. I waited 3 weeks to write this review in order to give the owner a chance to address my concern. They said they felt "really bad" and offered me a free soup for the next time i would come in. I told them it was far too BIG of an assumption that there will be a next time with responsibility of that nature. I hope your experience is better, it's the kitchen staff that keep this restaurant alive. Sadly, you'll see from the other reviews that our experience is NOT unusual.
Great food! Expect wait time since they do the food only on demand with no prep. Announced and very clear when you get there!
Excellent food. Ordered takeout. The waitresses were very nice and respectful. Explained everything is cooked fresh and wow, you can definitely taste it! Will definitely be returning to this restaurant to dine in or take out again!
Both of the waitresses are very rude . We almost waited for 1.5 hrs .Food was not worth it for the money. It was tasteless and in the red thai curry there was no curry .just rice with tossed veggies . If you are vegetarian the n never visit this restaurant
Cozy, romantic and relaxed resto where you can bring your own booze it’s conveniently located with a large onsite parking lot. I have been to here multiple time and the food had always been delicious. You can come here to eat alone or come here with a group of friends. They pay attention to their presentation and service had always been friendly. Not to mention bring your own wine ( BYOW or BYOB) can really extend you stay sipping and enjoying drinks with friends) Their table d’hôte. ( set menu) starts at $21 and it’s a really worth while order, both budget and stomach ) it includes a choice of soup and the dishes are quite well portioned. However, if you want real authentic Thai or Vietnamese food, this is not the place. They have modify the presentation and taste to suite better local / Canadian preferences. Example , nest is not a really fried noodle in shape of a bowl nor the taste is curry is spicy enough, even very spicy. Finally, great group or casual outing place and their presentation, ambiance and flavour will please majority of people. And not breaking a bank!!!
Delicious Thai Cuisine. Location is also good and staff are very accommodating. Highly recommended for Thai dish cravings..😋
Very good food. Just a little disappointing that even two hours before closing on Saturday several of my favorite meals were gone. Recommended nonetheless.
WoW amazing food quality Taste freshness subtleties of flavors wow wow wow And incredible service from Frédérique, a smiling, friendly lady and above all proud to serve incredible food and share the owners passion in the kitchen!!! I will definitely come back on all my visits to Gatineau!!!
Excellent food
I normally have a good experience when I go to Saigon Thai, but yesterday we were rushed to leave at 8:30 p.m. with 10 minutes notice from the employee in a rather curt tone, when the poster actually states that the restaurant closes at 10 p.m. In addition, the dish we ordered, which should have contained a nest of crispy noodles, contained almost none. I will go back, hoping that everything is restored.
Very very good
Great food and super relaxing atmosphere. Will be back!
We loved our experience. Our waitress, Kiki, was super friendly, helpful and attentive. She gave us good recommendations. The dishes were generous and tasty. The food is fresh, the dishes are prepared when ordered (not prepared in advance). It comes with a delay, but it implies great quality on the plate. A great opportunity to take your time and chat with your family and friends. Great discovery, we will return!
90 minutes to receive our (4) meals on a Wednesday evening! The restaurant was half full, we ordered at 6:50 p.m., 2 starters and 4 meals for the 4 of us. The soup and imperial roll were served piping hot after about 20 minutes. We waited 1 hour 10 minutes for our 4 meals, We asked and the waitress and she told us that we were the last table to be served, After 1h25, one of us received his meal. We asked for the other 3, and the plates were brought to us 5-7 minutes later, 1 hour 30 minutes after placing our (simple!) order. We had almost finished our bottles of wine. We were shocked, disappointed by this much too long wait! The restaurant was empty. There were only 2 tables left. A few minutes later, the waitress asked us if everything was ok :(. We were so hungry, we all ate quite quickly. We asked for our bills. At 9 p.m., they turned off the music which created a nice atmosphere. The restaurant was closing. We paid and left Very disappointed. The waiting time spoiled a great experience at Saigon Thai. The food was good, hot, although my dish was. I asked medium spicy was a little too spicy The waitress informed us that the wait for meals served in the dining room can last up to 3 hours on weekend evenings Lets go! to do to get the dishes out faster! I doubt we will go back. We like restaurants for good food and good service, the Saigon Thai disappointed us.
I went there twice, I waited more than an hour for my meal, the second time there were 4 of us and we took starters, 3 of them had their starters before me. I got the mine 40 minutes later. After 1:30 of waiting we left without having eaten the main meal and not knowing what time they would serve us. Too bad because what I tasted was excellent. I would not return
Very poor service
The only Thai open on Sunday in Gatineau
This evening there were four of us for dinner and everything was very good thank you
Excellent food. Good service from the waitress. On the other hand, the waiting time is extremely long. We ordered at 6:15 p.m. and received our dish at 8:30 p.m. If you go there, you have to be very patient.
Great restaurant!! It s delicious, the decor is great and the staff are charming. The portions are generous and the cooking is ideal.
Excellent meal and thank you for your service
No alcool, service left to be desired,long wait for appetisers and meals. Would not recommend
Food is tateless and not fresh Very disapointed Would not recommend Food : 1/5
Just discovered this restaurant. The food, service, and atmosphere are all great. Probably the best Thai I have had in the region. I highly recommend it.
Excellent meal at a reasonable price. Ideal for relaxing when youre not in a hurry.
A wait for the dishes but when booking the lady took the time to explain how the plates were a good size enough to enjoy the next day.. the food was impeccable
I was there with others inviting my waitress really not the way with the customers we waited for 1h30 to eat it and even after 1h30 we didnt eat it even our incredible return we got up and we left as I tell you, the waitress really doesnt have the manners and on a Saturday that we had been there for 2 weeks, we went to the old dulhut and 40 minutes later we were served and eating, thank you
Very good food. Waited very long though. Will go back!
Super...super service
Very inefficient service. We were a group of 4 and only three people received their plates. The fourth person received their plate only 20 minutes later. No compensation from the establishment. It s a shame because the food is excellent.
I loved it.
Christmas meeting. Festive atmosphere well supported by the staff. Very professional service, parking available, accessible to people with reduced mobility. Parking: The times used the parking was sufficient Wheelchair accessibility: Everything is located on the ground floor.
Best Thai food in town! Love this place. Love the food. Love the staff. Recommend 1000%
Food was alright, restaurant was a little crowded/cluttered (not people wise but decor), service was good but there was one waitress and the place was busy so there were definitely wait times.
Do not come here, if you don t want to wait for 1 hour 30 minutes for usual PadTai! Super service, thank you. I m shocked.
. Weve been going there several times and each time we have to wait quite a long time to receive our meal so we expect it... dont be in a hurry but its worth the wait because the food is excellent, always fresh and good quality. The service is also very good, we are always greeted with a smile and the waitresses are very friendly.
The food is excellent, the decor is splendid and what can we say about the waitress Keetha, excellent and smiling. Thank you and see you soon
After 1 hour the soup finally arrived. Then when I complained about the delay for being served, the only response the staff could come up with was, being Saturday, this is normal. The restaurant was not full there were empty tables. Awful service, absolutely no sense of custumer service. After 1hour and half we only were served a soup so we decided to pay and leave. Not even the cashier had the decency to apologize for such bad service. They should stick to take out service.
Excellent service and meal woww!
Dietary restrictions: Gluten free options Food
Very good as usual. Just dont be in a hurry because it takes a while to get the meal. Very nice waitresses. Parking: There are a dozen of them on site and in masses on the adjacent streets.
Dimanche soir, on a une réservation pour 18:30. Ils nous annoncent que puisqu il n y a pas beaucoup de clients, ils fermeront à 20:30. On aurait aimé le savoir avant. De plus, a 20:00, les lumières toutes allumées et ils lavent le plancher avec un produit nettoyant fort et odorant. Ça nous enlève le goût de terminer notre repas et notre vin.
Not authentic Thai food. More like an average stir fry joint. However, the portions were large and the veggies seemed fresh. I ordered the shrimp pad thai and curry shrimp. They tasted like they were cooked on a grill rather than in a wok. Both were bland and there was not enough sauce, especially on the curry. I asked for hot and got mild/medium at best. I do not recommend the shrimp. They tasted like they came from a river rather than the ocean.
After 2 hours without been served .. (2h10) i I walked away and the waitress told me it s normal when you arrived at 7 pm to be served after 9:30 !!!!!!!!!!!!!!!
Excellent! Ill go back.
I made a reservation and returned it, but she hadnt noted it. Its not.strong
We had reservations for 6pm and received the food at 8:05pm. The food was alright, parking very small, service was poor, even to get some water. Will not go back !
Excellent food every visit. Well done to the chef owners. THANKS ! Parking: Very difficult to park in this location, even in the surrounding streets.
Great food but no alcohol (bring your own)! Vegetarian options: Several vegetarian dishes! Wheelchair accessibility: Accessible!
Super friendly service from Melissa. The food was very good.
One of our top restaurants, cozy, super good, we bring our wine, exceptional service with our waitress Cynthia!!
Good Thai restaurant. Choose a time that is not too busy otherwise you may wait a long time for your main course
Good food, tasteless decor and very slow service. 1 hour before having your meal. Waitress quality of service lets say its ok.
Best Asian restaurant in Gatineau wow every time I go down to Gatineau I go to eat at this restaurant, everything is good! Basil chicken with crispy noodles I love it!
Very slow kitchen, we waited 1.5 hours for our order with no explanation or anyone checking in to let us know it was going to take longer. Food was mediocre at best. Servers were nice and apologetic for the delay once we spoke up.
Good service, nice place, but it close early at 9pm. Parking: Free lot parking but not big place. I never had difficult to find a place there. Food : 4/5 |
Excellent and safe for celiac people, thank you!
An endless wait... When we arrived, our waitress asked us to order quickly in order to be served as soon as possible. She told us, it will give you time to chat among yourselves... 2 hours and 5 minutes later, our meal finally arrives... without apology or anything, as if we should expect that. If it wasnt for the food this restaurant would close. Thats the only reason (the food) to go there, not for the service, hospitality or speed of service. Really sad
If you are willing to wait for hours (2 hours 15 minutes in our case), when you are simply told to order now because there is a bit of a wait, this restaurant is ideal for you. No excuses, no regrets or anything for such a long wait...2nd time, this time is the last.
Food and service is always great. Love coming here. Keetha is incredible, she served so many tables by herself when short staffed. I dont know how she did it with a smile on her face.
Restaurant with kitsch decor, very very long service, only one person to serve, clear and charge. Foods advertised as fresh but with little spice present. Not very tasty Compensation for a shared dessert...for two. Phew, like the rest, a little tasteless. :(
Good Thai restaurant but very noisy and slow service and even slower cooking.
Contrary to what has been said previously, we had excellent service this evening August 16, 2023. The food is excellent, there are lots of vegetarian choices and our waitress was super friendly. I had to leave early and she quickly responded to my request to receive my bill before anyone else. Vegetarian options: Good choices.
Great discovery! Smiles at the reception, smiles at the service, the menu is smaller than that of the Asian restaurants we are used to frequenting in France but the cuisine is excellent with good products. In addition, you can choose a more or less spicy/spicy option for the same dish. As for drinks, if you havent brought wine, dont hesitate to accompany your meal with jasmine tea, it is delicious.
Showed up at 9 pm. The hours both on the door and on Google say they close at 10. I m told the kitchen is closed. I m giving two stars in case this was a one off. Otherwise, if the kitchen closes at 9, post on the door and on Google that they close at 9. Can t be going back if I have to guess when they re open and when they close.
Good food, nice service but not for people in a hurry.
We are always satisfied with the food served. The atmosphere is pleasant. THANKS ! Parking: Directly around the restaurant with enough places for the availability of the restaurant.
Food delicious, one must not be in a hurry, lots of gluten frei options Dietary restrictions: Lots of gluten free options Food : 5/5 |
I love your restaurant, its quiet and we eat very well...
I have been there over 70 times over the past 10 years and have always been very happy with the food. If you like oriental scents and flavors you will love it. Plus we bring our own wine. A soup, roll and main course trio costs $35. The wait to get our meals is regularly much too long (more than 2-3 hours, even with a reservation). In groups of 8-12, there are almost always 1-2 people who receive their meal after everyone has finished eating. Even going so far as to have to leave for home with their dishes without having touched them. It became so insulting, even to regular customers, that we decided to stop going there until changes were made! Management has been completely indifferent to our many comments over the years. A lack of respect for its customers. Give them a chance, go somewhere else!
Good taste and beautiful decor, but very long and errors in the orders.
Thanks for everything!
The food is excellent, prepared on site, always fresh, always full of flavor! And what about the outstanding service from the waitresses, simply perfect. I highly recommend Saigon Thai!
Excellent. Quality of service and food.
Good food good price and friendly people
Alright
Takes a while to get your order so bring ypur own wine or beer to wait food is great
Super good restaurant with amazing service...
Service a little slow but friendly. Pleasant atmosphere. Best Thai in Gatineau. Fresh food full of flavor.
Super
Good food even its not authentic. A little merged. Attentive, friendly service. Fair prices. Quite busy decoration, a bit of everything from Asia.
Very good foods but the service is slow.
I dont know why people are giving full star to this place , its my first time in this city, my boyfriend and I are waiting for 45 mins now to get the food, our mistake , we should have checked the reviews . All the stars are for the food only .
It s long but it s good! On the other hand, we would have to invest in ice buckets... The service is so long that it would be nice to have cold wine while waiting for our order. Every time we are told that there are too many customers and not enough seals...
amazing food and service in nice atmosphere
Food was lovely when it arrived. We understand they are suffering from staff shortages so be patient.
Le repas est très bon mais lattente est très longue. Nallez pas si vous êtes pressés ! Le service est courtois. Le décor est encombré mais lambiance est chaleureuse. Lorsque servi, le repas était très chaud et lapparence des plats était soignée. La seule raison pour laquelle je mets 4 étoiles est vraiment la lenteur mais ça vaut la peine dessayer !
Delicious! I have ordered and eaten there several times and it is always excellent and the service from the staff is very friendly. However, it is far too hot during the summer to eat indoors.
Best Thai restaurant I have ever eaten. Everything was delicious and perfect. I will go back for sure.
Very good service! We really liked it. Good food. We will go back there
Straight up sad, food was 1 hour and 45 minute wait. I did not have enough time to take pictures but, the interior looked as if ace Ventura was hired to remodel. Not sure what kind of wild jungle look they were going for, but it definitely shows the nearest craft store made $$$ then the restaurant...
Terrible experience at this restaurant. -3 star. We waited 2 hours after ordering our food. We left after this interminable wait without having received our food. We emphasized our displeasure to the waitress. She was very unpleasant. She told us that it was OUR fault if the service was long. Because we had made a reservation at 6:30 p.m. and its rush time.... In addition, she told us that it was marked on the napkins that the service was long. Well frankly there is a difference between slow service and 2 hours of waiting.. Even there! We still didnt have our dinner. A total lack of professionalism. AVOID AS MUCH AS POSSIBLE. They still have a long way to go before becoming a real restaurant.
Best restaurant decorations and atmosphere. Service is awesome. The meal is delicious.
Too much wait 1 hour
Waitress was nice. The food took a long time to get. I expected a lot better. We were disappointed! Not going back. Vegetarian options: Vegetarian meals available Parking: Parking available.
Parking: Vaste et gratuit Food
The dishes are succulent, the prices reasonable and the choice varied. The service is courteous but a little slow. The option to bring your own wine is much appreciated!! I had a good time there with friends.
I was pleasantly surprised to discover this little gem of a restaurant, the place was crowded but it was very intimate, we had very good service, and the food was delicious and tasty, I cant wait to return. Well done
Service was a disaster. We waited 2 hours to be served. Waitress was so unprofessional...just dont go there. She ruined my friends birthday
Excellent food Vegetarian options: Several vegetarian meals Parking: Easy to park
Excellent food! Super good Service. Within a reasonable time...I cant wait for the next dinner ;)
Super good, great atmosphere! For a relaxed evening in good company without any pressure. I recommend!!
Among the best little restaurants in Gatineau! Excellent service every time, tasty and well presented dishes. The prices are really reasonable. Several vegetarian options and the option to bring your own wine make it a winning formula! THANKS
Ive ordered here several times and its very good, lots of vegetables, I mean a good variety, and the dish is well stocked. In addition, the service is impeccable.
Amazing food with plenty of vegan options, service was very good too. My new favorite Asian restaurant in town!
Good food and very fresh
Excellent restaurant
The food is great and the service is superb !!!!great place can even bring your own wine or beer
Very good!
We arrived at 6:30 p.m. and left at 9:30 p.m. Because the service was very bad. The server came repeatedly for the order, to confirm and reconfirm, through his order errors. However, the dishes are excellent. Suggestions for the restaurant is take-out! Because the service was not up to par despite the goodwill of the server.
One of the best pad thai I ever had
Great place for a date, very cozy, bring your own wine. Everything is hand made so takes a bit a time, spent a good 3 hours there. Awesome experience!
The tea was watered down, and for some dishes (eg pho) what they considered mild Id consider medium levels of spiciness, but the main course (Thai noodles with a side salad) was excellent. Unlike a lot of newer / renovated restaurants dining areas, Saigon Thai has atmosphere (southeast Asia greenhouse vibes). Will try again with a different order.
absolutely fantastic
Arrived at 6h15pm, we wasnt server at 8pm a total of 1h45 of waiting. We decided to leave the restaurent as it makes absolutely no sense to wait almost 2hours for a dinner.worst experience and will not recommend to no one.
We never even had the chance to eat. It took 1h45min and we still had 40min wait. RIDICULOUS!!!!!!
Was in town for a festival and came for dinner here. They have a nice vegetarian menu. My girlfriend and I ended up ordering Vegetarian fried rice and the lemon grass tofu. The food was so so, not really authentic Thai food to be honest but the flavour was nice. The atmosphere was beautiful and well presented but they did have some Chinese decorations on the wall that I saw, not sure why they had it since it is a Thai restaurant. The hostess who sat my girlfriend and myself at the table needs to keep politics out about COVID as well..Even if with vaccine passports being done in Quebec, I respect the system since it helps people stay safe and the virus from spreading. If you make a comment that it is troublesome using the system, please remember you might run into someone who actually has had someone who passed away from it.
Super good, nothing more to say!!!!
The foods were not as I expected
Good fresh and hot food
Ok, so you gotta wait for the food like really wait for a while if you re dining in and they did tell us this which is awesome! that being said it s probably some of the best Thai food I ve ever had so if you have time and patience this place is great
Excellent and fresh food! Only weak point: the wait is very long but its worth the wait because its excellent! Another strong point: bring your own wine but bring 2 bottles because you will wait a long time!
I was just here to order a Chicken Fried Rice but decided not to complete my order. The lady at the counter was extremely rude. Almost threw the credit car machine at me and before that when i asked her if they had chicken fried rice she said uhhh? in such an ugly way as if she hayed to be there. I know not everyone has their dream job but owners and managers need to at least make sure that their customers will be treated with courtesy. I was not willing to pay for rudeness in return. I was here on Thursday 23 Sep at 6:30 pm
Freshness and quality! Excellent service and very good authentic dishes. I loved it, but you have to be patient as everything is made by hand in the kitchen by the same two chefs. Exquisite!
Its always excellent!!! The menu is almost 100% gluten-free and truly delicious!!!
I have eaten there once on site and once for take out to date and I will definitely go back. Good food, tasty and above all lots of gluten free options!
Very good restaurant
Simply delicious Thai cuisine made with fresh ingredients
Delicious. Generous portions. Fresh, fragrant and hot. Friendly staff, nice atmosphere. Our wait time was very reasonable but we arrived for 5:00 PM, maybe thats the secret. Make a reservation, restaurant was full as per covid protocols. Dont forget to bring your own wine/beer as they dont have a liquor license. I highly recommend.
BYOB! Dont forget or you will walk to the gas station!
The meal was delicious
Without a doubt, the BEST Asian restaurant in the entire Ottawa-Gatineau area!!! Their specialty dish is the Lemon Grass Beef: made with the freshest of ingredients, AAA top cut beef and 8 different kinds of vegetables, the marinade for this dish made me scrape every last piece of food from my plate. Their pad thai and imperial rolls were also the best I have had in the National Capital Region. Centrally located close to downtown Ottawa with ample free parking, foodies who are searching for a truly authentic Asian culinary experience must goto Saigon Thai!!!
Really good.
Bad experience for Valentines Day. We waited two hours before being served. We canceled our order and left.
EXCELLENT value for money!
Very good and good service
Chicken with basil and ginger are always very delicious. The only negative point is the slow service.
The food is excellent, the restaurant is super clean and the atmosphere is superb! I recommend to everyone!
Excellent food! Impeccable service and location (interior)! I recommend 100%
Excellent service ! The waitress greeted us with a beautiful smile and throughout she was wonderful and attentive . The food is exquisite, full of freshness and flavor . Beautiful menu and affordable price. And we can bring our wine.
The atmosphere is intimate, the decor is very interesting. The waitress was friendly and gave very good advice. The starter took a little time to arrive but the rest of the meal was perfect. In addition, we were able to accompany our meal with good beers from Lower Canada because it is a bring your own wine.
Very good Asian restaurant where you can bring your own wine, the food is very good and spicy to make the experience very interesting. We liked it.
Really delicious. Very good service.
I ABSOLUTELY LOVEEEEEEE THIS PLACE
Great service, welcoming staff, good price and good food :)
Nice staff
Food was okay but waiting time to receive our food 1h20 mins...will not go back there again.
Good mixed Asian cuisine.
Very good but too slow 2 hours of waiting before receiving our meal however the waitress gave us very good service
2h30 before receiving our plates which are served 3 at a time 10 minutes apart. Food ok nothing more. Having to get up to remove my plate of egg rolls from the start of the meal myself after 1 hour of waiting for the table to be cleared.
Really good and good portions
Very pathetic service and waitress response is very unprofessional for the ask in delay. Order took more than an hour and finally I had to pack my food without even having after a wait for 80 min. Never ever recommend and go again.
The food is of very good quality!
Excellent meal and very friendly service!
Service is slow but worth the wait
Very long service. Weve been here for over 50 minutes and I havent even had my soup yet. We certainly wont come back.
Mmmm very delicious!
Awesome!!
Very good restaurant, fresh food
Excellent service, courteous and friendly staff. The dishes are OK but not exceptional.
Super very very very good excellent
Very good
Excellent! I will return for sure.
Ive been going to this restaurant for years! Its my favorite restaurant! The waitresses are always smiling and friendly!
Excellent meal. Beautiful presentation. Reasonable price.
Great
Excellent, very warm atmosphere
Our favorite Thai restaurant... excellent service... excellent food
Excellent, I highly recommend! Good, clean and impeccable service.
Amazing food! Takes awhile because its all fresh ingredients.
Best wonton soup
Thanks Keeta!!
