Wendy's in Granby
1109 Rue Principale, Granby, QC J2J 1Z4, Canada
About
At Wendy’s in Granby, QC we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty, or meaty Baconator at a Wendy’s near you. See our Wendy’s Granby, QC hours, get Wendy’s coupons and order online to customize your food, pay online and skip the line. Download the Wendy’s app to get Wendy’s specials and deals.
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The staff mistook the order, instead of a frosty vanilla, they gave us chocolate frosty ccino which was disgusting and we threw it away. I complained directly to them and they insisted that I made the wrong order. Even the receipt I asked them to print said vanilla frosty. They even refused to correct their mistake and swap the wrong order. Don't waste your money there, they really don't deserve it. Rude staff and bad food.
L’attente est ridicule. Nous avons commandé sur DoorDash. Le temps estimé était de 20 minutes et 1h40 nous n’avions toujours pas notre commande (incluant 2 jeunes enfants). Nous avons appelé 3 fois au resto et le superviseur nous répond qu’il priorise les autres commandes avant DD. Nous avons 3 livreurs qui ont essayé d’avoir notre commande sur place sans succès, le superviseur s’en fou. Pu jamais! Pire service reçu dans un resto.
The food was good, the service was better. Fast and friendly staff. This is a nice, clean, new location. However, it is very small inside, with a lack of character. It seems to be geared towards people using the drive thru, more than having a sit down meal.
They gave me the wrong burger, forgot our second frosty until we told them and didn't give us our sauce for our chicken tenders. Not very demure, Wendy's. 👎
Nous avons attendu 40 minutes avec les enfants sans même pouvoir accéder à la caisse pour passer notre commande. Finalement, nous sommes partis. Aucune place pour s’asseoir, de nombreuses personnes étaient debout à attendre leurs commandes. Ils ne servent que les commandes pour la livraison (type DoorDash). Très décevant ! Ils n’ont clairement pas compris la notion de fast-food. Je ne recommande pas !
I know that they just opened 3 week ago, but the couple experiences I had at Wendy's Granby were not up to par with the minimum standards of a decent fast food. The employees are clearly confused and have trouble getting the order out, even with minimal traffic. We went two times after 8:00pm, 2 weeks apart, and it was ALWAYS true chaos behind the counter. Employees shuffling around, arguing about orders with a stressed and confused look on their face. To get two burgers took almost 30 minutes on both occasion; and we add to ask to be sure that they did not forgot our order and correct mistakes they made with the food. If Doordash and Uber put too much stress on your ability to serve instore customers, turning it off should be a priority. I will also add that the cleanliness of the restaurant left to be desire. The floors are sticky, the table are sticky, the self checkout is sticky, but the worst is that the bathroom cannot lock and is really dirty. Remember, they opened 3 weeks ago, imagine how it will be after months of negligence. Last point: parking is super cramped and is a headache to got through. All in all, bad experience with the new chain in this city that has so much fast food options.
Fantastic service and food! Will be coming back for sure
Happy to finally have Wendy's outside of Montreal outskirt.
Eating once at this restaurant the food is good but on the employee side there are quite a few stubborn people who have attitudes that really move their little smirk when looking at you and worse with the doordash dashers who wait at the top of 1 hour for their orders but which are still at the top of 10 in the back.. tlm waits as much in the front as doordash and car service... the problem must be made the floor ( the employers) who are mismanaged or have to let go with the young people with the young supervisors who also seem incompetent.
The food was what I expected. But the service... Long, but long 30 minutes for a burger and fries. Fairly limited space.
Its a good place to eat...it was good
Quality fast food restaurant, French is well represented inside!
Nothing more boring than untoasted English muffins! I thought the Tim Hortons were just stupid enough to serve that! It seems not!
Very good service and excellent food
If you respond to Wendys survey and you receive a code for a free buger, be sure to keep the invoice and follow the entire process otherwise you wont get a free buger and no one knows what buger it is!! I spoke with Alexande Monty supposed director, I showed him the code and after 10 minutes 3 employee I am distributed with NOTHING!!!! REALLY !! Last time Wendy Granby for us!!!!
Still young team, excellent food Very clean places. Courteous manager who listens to customers
Great experience getting better and better every week
Very fast. The world is extremely cheerful, they are not afraid to start a conversation. Dont let go of the gang
The food is very good, the service is impeccable. The employees do their job very well
50 min to be served inside, what seems to be the manager doesnt know at all what hes doing there, he doesnt help these young people hes as mixed up as a card game, the police have come for the dashers the room was crowded no room service except the car service, they lost the invoice for my order, I had to go check the invoice on the counter to end up telling them to take it out at new to be served, the the food was good but everything else is completely disorganized, the young people are not leaders, I worked for a long time in fast food and I was a trainer and well there is none, I hope it goes well improve
Lack of structure, but new so Ill give it a chance but would need a lot of improvement to frustrate customers given the mess thats going on... to see.,,but the food served is hot and good just too much service... doordash, service there car and cash register and they are not ready the service inside should be prioritized and at the moment it is the opposite even if there are dozens of employees they do not provide (the service is courteous) the future us will say
Very good but not a great restaurant to eat on site
Worst wendys ever I like 100 times better in Brossard a cheeseburger with no cheese a baconator with 2 slices of bacon and even no cheese yet it s slow and frette
Ive been there twice now. A Tuesday evening served quickly, but it is written that it closes at 12 p.m. but finally it closes in the dining room at 10 p.m. it should be specified because our group was surprised and we were stupidly told to leave, when we said goodbye to the Outside, several arrived and then left because they couldnt come back, which made them miss a lot of customers. I dont recommend wraps that only taste like strong cheese. And the second time on a Sunday lunchtime it was crowded with people with little parking and filled inside with people even though space was limited. But there were only three for the drive-thru and for the interior. They should increase their staff to help themselves and people should also be understandable that it is new so there is no seniority so it is difficult for them to go quickly because they are learning their recipe and everything in the rosh. I took a quarter pounder as a trio, very good with a huge choice of fountain liqueurs (Ive never seen that before). My husband takes the large 3 meatball burger which is also very good, A&W style potato but better. A really better McDonalds! People say its long but everyone has nothing to say about the food because its delicious and the best fast food burger I find. You just have to give them the chance to get used to it.
Excessively long waiting time
. WENDYS. The restaurant is really a lot small compared to other food fests such as Harveys or A&W which are a bit bigger inside the restaurant, really not much room for Wendy Granby compared to the others!! Otherwise everything is ok for the Wendy
I went there 3 weeks ago. The opening was recent and the team not yet well established and it was long. By cons last week it was much better and this week even more. Extremely fast. Congratulations for the improvement, continue on this path.
1 slice of bacon cut in 2 in my cold potato chilli deminator filled half way very very disappointed
Incompetent employers, not able to read invoices and fill orders such that the customer had to pay, cold, no utensils, no straw and half of my order was not in my bag. Worse than McDonalds, this place. To think that it s all new in Granby.
The restaurant has only recently opened, we went to the drive-thru and the service was extremely fast despite there being a lot of people. The burgers are really good and the menu is varied with great options like salads, baked potatoes, I think it will become one of our favorite fast foods.
Impeccable service! Excellent and satisfying food! Finally a Wendys in our area! Thanks to the whole team!
Very tight parking, noisy dining room, long service, full table and the liquor machine half empty and running with hot water? , first and last time.
Very happy to finally have a Wendys in the area! Best cheap fast food. The employees do a great job for the new ones, its well organized.
No parking, very tight restaurant, almost no table, 45 mins to wait and no success in ordering. Its hard
40 minute wait and no service. They only prioritize drive-thru and online orders. At the counter we are asked to wait without taking the order.
30 minutes of waiting at the counter but going to the drive-thru was quick. Too bad to see that it doesnt prioritize first come, first served. The fries were cold, the bread was wet.
Endroit très propre excellente nourriture poutine pas vraiment chaude mais beaucoup de fromage apprécier . Nous avons pris une moyenne frite qui équivaut plus à une petite frite dommage . Paille en cartons mais pots pour le ketchup en plastique Bizzare . Aussi à la borne nous ne pouvons pas remplacer frire par poutine . Verre en plastique aussi .
I took a double baconaror four slices of cold fried bacon bread moistened with fat two dabs of condiment (jersey, ketchup) a large iced coffee with curds I do not recommend
The evening gang are incompetent in a carriage waiting 15m at the window for a number 7 and who has pickle crisps in his just incredible.
Service a little slow but the quality of the food is great!
Tough and cold chicken no ranch dressing in my wraps half a slice of salad not great
Very very bad service we had to leave because we waited 45 minutes in front of the cash register without ordering!!! Worst service Ive seen, the competitors are really better!!!!
Waited over 2.5 hours with DoorDash order. Prioritizes auto and interior controls. If unable to provide a service, not offer it!!!
Criss of bands of incompetents
Wait more than 1 hour to get a DoorDash order when you try to talk with the manager he calls the police because he says we raised our voices, sorry, but if I take $30 off your pay youre going to be that much furious as me.
Finally a Wendys outside of Montreal. Sure the service is slow at the moment, but it just opened and the demand seems very high (which a lot of people seem to forget) The food is as good as any other Wendys Ive been to . Good selection and good prices. My only downsides are the size of the restaurant which is perhaps too small and the parking lots are very tight. However, hats off to the team, for the customers that were there during my visit, they were great!!
$28 for 2 trios #1 and #2. Waiting 10 minutes at the drive-thru service Sunday 11:30 a.m. I wanted to try this new restaurant. The food was OK but nothing wrong. The girl at the window was polite and smiling. In short, a little disappointed for the price!
