McDonald's in Grimsby
QUAY WEST LEISURE PARK, Birchin Way, Grimsby DN31 2SG, United Kingdom
About
About McDonald's Quay West Leisure Park Grimsby. Since 1974, McDonald's has been dedicated to serving quality food and quick service, at an affordable price for our customers. Visit McDonald's Quay West Leisure Park Grimsby and choose from a menu of favourites, including McCafé® coffee, tasty breakfasts, delicious burgers like our Quarter Pounder®* with Cheese, McPlant, and more! Before you head out, check out the latest offers and order your food ahead on MyMcDonald’s app. Next time you’re looking for a treat, head to McDonald's Quay West Leisure Park Grimsby . We look forward to serving you!
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Not sure I asked for bite marks in my muffin bun before it was cooked... what else goes on there? Rest of the food appeared ok...
Customer service was shocking, drove to the store my granddaughter purchased two meals with sides and paid cash, drove home to Cleethorpes and items missing, she called was very polite to be told come get them next time your passing, then checked all the order which was for a different customer called again to be told your own fault for taking the order, roasted for not having receipt number which wasn’t given even though she paid cash and no apology or incentives to go back, we took the order all the way back and received the correct order without an apology from the staff member in charge on the night shift, my granddaughter was extremely polite and took back the food we had been given by mistake, manners cost nothing just because she is a younger person xx
This is the absolute worst McDonalds I have ever been to! the cheeseburger looked like it had been kicked around the kitchen for 2hrs. The big mac was literally thrown in the bag the top of the bun wasnt even in the box it was in the bag at the bottom of the order! the fries were cold and dry. How can this store get it so wrong! just shows that McDonalds corp are no longer doing quality checks judging by the consistent bad reviews! never again.
Food is consistently cold and consistently missing items. Wait times are far too long, no wonder the food is cold, iv told the manager who doesn’t seem to have any authority over the staff and management skills to change this!!! Terrible!!
I would give it no starts if I could The food was cold by the time I got it and my drink was warm. This is due to them leaving them out on the side while bagging up all the others. Then to top it off my autistic daughters monopoly sticker and mine both came off so you cannot read them (which isn't a big deal but mu daughter enjoys pealing and reading them)
Can’t leave zero stars. So had to give one. This is a box of pickles I bought ridiculous! Also Ordered tonight and been sat here two and a half hours waiting for delivery! Place is getting worse and worse Update! Order said delivered and we haven’t even got it! What a joke of a place
Great business. The staff make this branch as good as it is. I frequent often working locally and without fail the team are exceptionally efficient and friendly!
I'm reqular customer and I know when I order more than £4.00 you can get a free birthday donut.... last night they said I already paid and I don't get one? And tonight I am made sure I asked the staff help me with the order but when I got home still don't get one! I rang them straight away and the staff avoid me and hang up the phone! And I trying to call back and they won't answer the phone!? Very disappointed the service tonight! Why that lady chose not answer the phone instead resolution with customers? The management should check with customer care?!
Older members of staff, polite, professional and served with a smile. Good was lovely and hot, too. Thank you
After an early morning rainy walk in the beach it just hit the spot
Had Family down for dinner and all the kids wanted Maccys so drove down to Birchin way waited 35 mins after ordering on the instore app for takeaway people coming in after us got served 1st Full of foreign delivery drivers chatting in there own language When we got home the order was totally wrong Sauce/onion on the burgers ask for plain Chicken nugget happy meal instead of burger plus no fries and NO toys in the 3 happy meals Shocking service today 01/12/24 @ 12.15pm
Its McDonalds, you know what youre going to get so its always good. Only gripe I have is that Drive-Thru seems to get priority. The app seems to play up every time I come to this particular restaurant recently.
I live a cheeky burger
Closed till 6am waited an hr ment to be 24 7
Yes ok
Very efficient staff , great food , very busy which is no surprise, highly recommended.
Good service good food good noise but gave it a 4 because it didnt have mozzarella sticks
Added bacon to my side salad without that being requested, didnt put any sauce in the order either. Vegetarian options: Dont get anything if youre vegetarian, added bacon to a basic side salad.
When I got home the order was wrong and the burger was cold.
Great service.
The best McDonalds Ive had in a long time, the nuggets were so hot you couldnt pick them up, usually they are cold. Actually filled us up, usually walk away hungry!
Ordered double Big Mac meal and 9 nuggets . Drove away to open bag to find plain hamburger meal and a chicken mcsandwich . Serving white shirt too busy talking to off going staff and getting their food than bothering reading stickers.
Rude arrogant and argumentive staff on drive threw ended up going into store as the guy on drive threw didnt know what he was doing or couldnt be bothered staff were alot more helpful
I liked it
Its a maccies
We went through the drive through this evening and just wanted to say the girl on the first window you pay at I think her name was Casey was a delight, showed me where to find my code and the offers and sincerely seemed like she wanted to help and did it with the biggest smile
They literally never get the order right, whether using Uber or the drive through. I haven t had one positive experience from this MacDonalds. Some poor soul placed a massive breakfast order this morning which was delivered to mine instead of my coffee and muffin. I don t know why I keep thinking it will improve lesson learned even if it took a while. I won t be using them again.
Usual fast food only ate the sausage n egg espresso woke me up
Not for me thanks just Junk food
Delivered at wrong address so wasted £21 never Deliver from here again scam
Dirty. Full of crumbs everywhere. Dirty bathroom. Smelly environment.
Dodgy cold burgers and no milkshake again
Clean, tidy and fast service.
Usual maccys food and decent service.
Burger was Reem
Its just fine 50% of the time
Good standard for this chain. Has a few of those tablets which all worked, and were clean.
Nuggets are not available, hamburger patties are not available, and Mc spicy is not available. Whats the point in even opening if there is less than half the menu available
Worst mcdonalds I have ever been too
They make the worst breakfast bun Ive ever had, it was tasteless and there is nothing nice about it, and to add insult to injury the price was a rip off, in fact all there prices are getting out of hand , there definitely not worth it, that will be the last time I use McDonalds ,
Always a good visit to this Mcdonalds, most places are becoming really slow at service but this one never fails
Fast delivery to table compared to other mcdonalds, food was hot and tasted nice
Standard MC Donalds. Faster through drive through but thats probably most
Food was terrible, fries where cold, burger tasted reheated
Great place easy access area great for other businesses Parking: Plenty of space indoor or outdoor Kid-friendliness: Happy place to be great staff Wheelchair accessibility: Yes
The worst! Poorly managed, by weak, ineffective staff. Highly defensive, and insecure. Wrong items given, meat patties were dry and old, and drinks came later about 10 mins after food. Absolutely useless. Not recommended! Travel a bit further to cleethorpes road McDonalds, near Grimsby Town FC, where the service, and food quality, is exceptional.
Usual lol
My local maccies
Food was cold, the main element completely missing as were all the dips. This place a complete joke. Absolutely awful.
All McDonalds are very bad service and food now .....bring back Ronald
Food excellent happy meals a bargain Kid-friendliness: Tablets for children to play games good range of children meals Food : 5/5 |
McDonalds is going down hill fast. Prices increase and products not only smaller but even more tasteless than ever
Drive through meal, items missed off order, food quality not good
This particular store .... Oh me Oh my.... how I wish upon a star that I could know from afar that they have no bloody milkshakes available.... again!!! ... this is really infuriating that you need to queue and then place your order at the speaker to be told sorry no milkshakes... you then either purchase or wait and queue to get out of the car lanes!!! Omg... Im deffo parking up and entering the store to ask first before i bother to queue... Am I alone on this one???
Over priced junk food full of fat and just rip you off on the prices. Service OK and noisy just wanted to remind myself why I dont go here
Its mcdonalds
Would be nice to have hot food with the price of it
Dietary restrictions: I ordered 2 plain cheeseburgers thru just eat for my children when they where delivered one was plain one had mustard in it ,my daughter is allergic to mustard luckily I spotted it but mc Donalds dont want to know they answer the phone and hang up .my daughter could have been in hospital now had I not spotted it
Standard McDonalds.
The order was given to us wrong but quickly sorted for us. The Starr of yhe premises is yhe lady who works on the shop floor, clearing and cleaning. SHE IS WORTH HER WAGES AND MORE.
Im 68 with weakish legs. There were no easy routes for pedestrians. I had the climb over a low fence to avoid a long meandering footpath.
absolutely shocking. orders the deal of 4 burgers only got 3. no chicken nuggets but gave us the sauce 4 chips with not even a full sleeve of chips. Told when i rang up I have to order and pay for it again. disgraceful. why offer a service if you cant get the order right ? Its not the first time either. You dont order food for the family,for half of them to have food and half of them dont. I would give this no stars if I could. Its not rocket science to check the order before it goes out. The standard of McDonalds nowadays has dropped dramatically and I wont be going again.
Ordered through just eat and no straws were provided for my drink or milkshake. There was no ice in my coke. My brownie was not delivered at all.
Enjoyed my quick breakfast . Fast food for on the go ... Food : 4/5
Quick stop for lunch after swimming.
Not for me
A very grubby restaurant. The tablets on the tables dont work. There were no working sauce dispensers. We did a mobile app order, it took 20 minutes to get to us. Wouldnt recommend
A big thankyou to Billy for helping us this evening and generally looking after us.
Food was stone cold not even edible when we got it mostly went in the bin, how they are allowed to send these out stone cold is beyond me
Very good, nice and disciplined staff
Food
Always love a mackie ds, great food , service and my go to treat
McDonalds breakfast is a good choice
Ordered through Just Eat, the drink arrived without the food, not even a single chip. I wouldnt mind but it wasnt fault of the driver or actually just eat as they say. When I rang to sort my issue with the lack of food I was told it was an issue to refund through just eat. This is ridiculous as they bag orders and juristict what leaves in the couriers cars. They are a joke, dont order through Just Eat with them or youll simply Just Starve.
Just cold food yet again. Better check my drinks are cold and not bloody hot
Food ok not bad for money
Too slow due to two many deliveries come on mc d more deliveries get more staff on
Usual fast food staff not interested in customers
Ok like any other
Its a mc donalds. Its nit the same as it used to be! It aint a FAST FOOD no more. Food now comes with hair ect. Always cold , order is never correct ! Rude, unprofessional staff, half dont even speak English
Most of my order was custom, and they got everything right. Really friendly and great service and at 6am!
Didnt get order right got medium not large my daughter wanted book and got a toy and I ask for pkain double cheese burger with bacon my first burger had onion on where they stared to put stuff on realised it was wrong and tried to scrap it off leaving onion still on it and the sauce all over the wrapper, we took it back to counter they changed it gave me plain burger with bacon no cheese so had to go back a second time and I swear they used same bun as in areas it was soggy and tasted of onion..... absolute joke dont know how hard it can be a PLAIN CHEESE BURGER WITH BACON isnt that complex ive worked in kitchens and served a larger variety of food but didnt mess up
Food as normal but fast attendance and finish.
Again called in for some lunch, no cold drinks available apart from bottled type and hot drinks, place is a joke!
The place is dirty and it appears that there are no staff to clean or assist
Kid-friendliness: Has iPads for kids to go on Food
Its about time someone took the court under trade descriptions act. The advertisements depict something that does not resemble the actual. Horrible place!!
Called here after a long day travelling yesterday evening around 9pm. We ordered 2 cheeseburgers, 3 large fries and an order of chicken nuggets. When we opened them none of the fries were large even though they were in large boxes. One was medium, one was small/medium and the other was smaller than a small! This is really bad customer service! Wont use this outlet ever again. If we hadnt been so tired I would have returned the entire order.
No soft drinks machine broken food only warm
I go here a lot with my young family and its consistently good here. Food is always fresh and service always good and with a smile. It knocks spots off the KFC over the road that has disappointed us quite a few times. We can depend on Maccy Ds! Kid-friendliness: Our 2 young kids are always welcome and often get given crayons and colouring in paper by the lovely hostess. Our 4 year old loves playing on the tablets. 2 year old tries her best too!
One of nicest weve had in a while..
Spot on
So slow to get your food. Tried in person, via the app and drive through. Never include dips even with meals that have dips as part of them. Have to cheek to ask do you want extra dips when they bring you the food making you think dips are in the bags Parking: Only 2 bays for app collection. These are normally taken up by people either sat in eating or delivery drivers
As usual
Good place for a quick drink or bite
Very Disappointed! Didn t get chance to review the new breakfast Wrap on this occasion as they didn t have it.they also didn t have the following. .coffee .fizzy drinks .hashbrowns (10 minute wait) .tea .flat bread I think maybe it would have been worth it to just close for the day.
Was OK but not as filling as it was a few years ago.
Quick service and wasnt waiting too long once ordered
Staff very professional and friendly
Great food.quick service. Good parking.polite staff
Fries were barely warm . . . Just like most Maccies
Average
Order on app then wait in allocated numbered parking bay. Would have been good if staff didnt park in these bays & not one was vacant. Lucky KFC next door Food
Only popped in for coffee, killing time.
Woman on the phone should respect her elders more. And she also shouldnt have a job the way she was speaking to my grandad. The customers are always right..
Gets worse every time I come... Half the menu not on today, staff have no clue whats going on, waiting for ages, parked in a bay after already having a long wait to order , wrong order ... More just eat orders going out than anything... Its lost its appeal to me... Quick and easy no more
Food
Kid-friendliness: Great Food
Only went for coffee before work
Normally go there for breakfast after doing night shifts. Cant say no to the hash browns
Cant say I usually enjoy fast food burgers. But it was lunchtime, we were hungry and we would pass a McDs on our way home. We both had the new limited Philly Stack and it was very good. We were both quiet surprised how good it was. Wed have it again.
Waiting time is terribly
Food cold and burger looked like it had been stood for hours
Really slow service, tried giving me a cold coffee that was sat waiting for quite a while but they did replace it
A regular McDonald s, not sure why the low ratings. Have stopped here half a dozen times or more when passing through Grimsby, always seemed okay to me
Its Macdonalds nothing special but starting to get expensive.
Nice maccies, quick service, clean toilets, food hot and tasty
Cold food and drink
Brilliant service as always. Fast and correct.
Its Maccies
Spicy chicken burger was a bit megger whilst served cold soggy,, The big cheesy bacon burger was better value in size and content but the let down was the bacon had an over smoked cheap taste about it as if it was chemical additives. Food
Long wait, weird dude at the checkout counter, cold fries not cooked, spam burger .
Friendly staff and quick service
Average McDonalds restaurant
Not the best, its close to work so convenient. Got my order wrong on more than one occasion. The presentation is poor, and it never looks like the posters. I purchased some cheese dippers the other day and one looked like it had been bitten.
Same as always McDonalds for the win
Firstly got our order wrong, missed off a box of sharing cheese bites. Went back upto the counter to wait for them to add them to our order. Got back to the table and was missing our dips. Terrible burger, cold and like cardboard. Chips were not hot too. If it wasnt so busy and wasnt pushed for time, then I wouldve returned the whole order.
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