Kelseys Original Roadhouse in Guelph
26 Clair Rd W, Guelph, ON N1L 0A8, Canada
About
Kelseys Original Roadhouse in Guelph, ON is your destination for an awesome and delicious restaurant and sports bar experience! Enjoy our classic Four-Cheese Spinach Dip, juicy double-stacked burgers, and unforgettable chicken wings, all while catching the game on our TVs. Take advantage of daily deals on happy hour and lunch, plus get 1/2 price wings every Thursday. Can't make it in? Order your favourites for delivery or takeout and enjoy Kelseys wherever you are!
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What you would expect for a chain restaurant. The food was good. Our server was great and it's a really nice place. We had an issue with our meal and when we identified the issue they fixed it right away. Will definitely be coming back and look forward to trying something different in another great experience!
My boyfriend and I ordered takeout from Kelseys this evening and unfortunately one of our items (his main) was forgotten. I called right away and the GM, Michelle, went more than above and beyond to fix the situation. I’ve worked in restaurants, and obviously ordered out from tons, but never have I experienced such astonishing customer service than what I did from the management team here. Michelle started to apologize and then asked what I wanted to do. Obviously we didn’t really want to drive back, so she offered to drive it to us herself (she didn’t even let me think about coming back for it, she literally offered right away) She said the restaurant was packed and she wasn’t able to get out herself (understandable) so one of the AGMs drove it to our house. No joke. Plus they threw in some extra fries and 2 cookies!! I’ve genuinely never had service like this ever and we just wanted to say thank you so much to Michelle and the Kelseys Team. ❤️❤️❤️
Kelsey’s excels in hosting large gatherings. I’m currently dining with 16 people and we’re all having a great time. I ordered the five chicken tenders with fries and blue cheese and boy let me tell you the medium sauce is SPICY. Now I may just be a so called “wimp” when it comes to spice but I was sweating profusely and it hindered my experience. But the battle was over once I had my last tender and I felt a feeling of accomplishment. My friends can’t say the same. The service was delightful as there aren’t many good servers in Guelph anymore…I guess they all went to work at Kelsey’s. I hope you find yourself here one day. Would recommend.
• appetizers were better compared to their main dishes • all of the mains were mid. they were overcooked + tasted bitter and burnt, especially the veggies that came along with every dish. portions were smaller than other restaurants, not overly large nor super small but could use some work. • Mediterranean salmon was supposed to be a huge hit at this place but imo with how it was overcooked this time it’s sorta a miss. wish the rice was less bland and the bell peppers that came along with it were more fresh and taste less smoked. salmon was way too over seasoned for my liking and the rice could’ve used some sauce. it seemed quite dry and smokey. • staff members were quite friendly!
We recently visited Kelsey's Roadhouse in Guelph and had an overall positive experience. The food was delicious, the ambiance was inviting, love to occupy our favourite spot inside but right before the alfresco area and our server/hostess provided very good service. However, I did want to mention that our initial encounter with the her left a bit of a sour taste. When we arrived, she had her back turned to us and was focused on the computer, asking us questions like "Dine in?" and "Table for?" without even acknowledging us with eye contact. It felt a bit rude, to be honest. But, I'm happy to say that she, our server more than made up for it with her attentive and friendly service throughout our meal. Despite the rocky start, we enjoyed our time at Kelsey's Roadhouse and would definitely return. Perhaps just a gentle reminder to the hostess to be more mindful of first impressions!
I met my brother at this location for lunch and we had a good time. Kelsey's in general is a reliable place to go (any of the franchise locations I have been to are solid). The Guelph location is no exception - and is even better than most. Service is great - everyone is friendly and helpfully accommodating. Suggestions are honest and it makes it easy to navigate the fairly robust menu. The food itself is just as good as the service. Tasty and fresh, I enjoyed my meal, as did my brother. Parking is plentiful and the location is very convenient.
The staff was very friendly and super helpful as they were able to make seating last minute for our group of six. Nice atmosphere but the sound of the televisions was extremely loud, wouldn’t recommend going to have a conversation. The food took a long time to arrive but it was very good.
My husband and I came by this Kelseys for dinner and absolutely loved it. The food was wonderful, the atmosphere was great, and the servers were very friendly. Our server, MJ, was especially great and gave us awesome reccomendations that worked out wonderfully for our tastes. She was very friendly, energetic, and accommodating. We started our meal off with some chicken bites that were super crispy and good. My husband highly recommends the apple bbq sauce for the bites. For drinks we got the blue lagoon two-handed cocktail and the honey peach tea lemonade, both of which tasted amazing and had very appealing presentations. Finally, for our main courses, we both got the ultimate bacon & cheese burger and absolutely devoured them because they were so good. Overall, I would definitely reccomend trying this restaurant out for some good food and a good time!
Enjoyed the fajitas and atmosphere. Amelia was awesome!
Delicious food and amazing atmosphere
Awesome food and great service for our Christmas party!!
This Kelseys went above and beyond for our Anniversary!!!! Great food, great service and management! I would highly recommend this location 100%!!!
Andrew was the man Dietary restrictions: Lactose Food : 5/5 |
It was great! Parking: Easy to find parking! Food : 4/5 |
New go-to spot in Guelph for sure. Guinness on tap, with exceptional service from Amelia.
Amelia was great
Amelia was great! Parking: Lots of parking! Food : 5/5 |
Amelia was great
Amelia was a lot of fun as a server
Very friendly staff!! Server made our dining experience great! Lots of smiles
Amelia was an amazing server! So kind and great service! Will come back again!
Server Amelia was great!!
Amelia was our server and she was awesome! Very attentive, great service, and fantastic food.
Amelia was the best Kelsey s server I have ever experienced. Very friendly and likeable. Thanks for a great experience!
We enjoy Kelsey s every Tuesday night after yoga! Andrew is the best! Always friendly, helpful and he knows exactly what we want! Excellent service! Great food, wine and beer!
Great food Service is great but the wait is a little tough but it all worked out
great food and lovely servers !! :)
Awesome I love Kelseys. Yum
Came after a test for happy hour, we were greeted and sat right away. Food was delicious as always, Amelia provided very efficient and friendly service!
Came for happy hour apps, quick & friendly service from Amelia! Food was delicious & came out super fast Parking: Super easy, big parking lot, very close to entrance
Megan is the best server! Very kind and checks on you regularly to ensure the service is satisfactory.
Great wings and amazing service! Looking forward to my next Thursday visit at Kelseys!
Amazing dining experience!
Had a great time!
lucy was a great host!
Lucy was great! Such a friendly person with amazing energy! Go Lucy Go!
Lucy was fantastic
Lucy was awesome!!! What a queen
Megan and Lucy were awesome servers and food and drinks were great!
Megan and Lucy were happy and approachable and made my bar stay enjoyable.
Spinach dip was so good:)
You guys rock
Amazing food with great service
Alexa was very friendly and provided great service. The food is always good here - recommend the nachos!
Very friendly, great person.
The food was great 10/10
We had a great dinner! Service and atmosphere were good, will definitely be coming back!
Delicious
Amelia was an amazing server!
Amelia our server is amazing! Always goes above and beyond! She is able to make any request we have , happen she is absolutely the best !!! Ask for her when you get here
Had a great experience and the food was amazing as well as the surver Amelia! Parking: lots of parking, very accessible Food : 5/5 |
My server was Amelia! Amazing server and very generous with a amazing celebration suprise! Kid-friendliness: Just a good clean atmosphere!
Its always a great spot for the kids and us to get something to eat.
Had a great experience with Amelia
We were served by Amelia and she was great. Had a really great experience and she did a great job! Would definitely come back
Amelia was personable and made our experience amazing. Food was great and served timely.
Amélia was a super waitress!! Food was great!
Amelia was so great! So welcoming and personable. She made my visit feel like home. 10/10 Vegetarian options: I m a pescatarian and I really enjoyed the selection and my fish sandwich. I m glad tos we it on the menu!
Amelia was great, service was fast and attentive. The crunchy chicken mac n cheese was delicious!
Amelia was fantastic
Amelia was awesome! Was knowledgable of the regular we were with, and his family who had been in recently. Clearly cares about the atmosphere and culture as much as the food and experience. Would highly recommend!
Always great to come for half priced wings. Amelia was a great waitress and very nice.
Amelia was a great server definitely recommend
Amelia
amelia was so lovely! :) my friend and i had a great time eating out!
Our food was so good and Amelia was our server and she was amazing!
Amelia was our server and was absolutely amazing, had a great time
Amelia was great! Good nachos. My company was lacking, but thats on me not the restaurant. Food : 5/5
Amelia did a great job serving us and we had a good time.
Amelia was wonderful, and the food was good!
Emil
Great night out at Kelsey s Guelph! Food was perfect. Wing night we are coming back. Our server Amelia was the best top notch customer service!
Very good and fast service
Awesome experience with our fav bartender Amelia!!!
Amelia is always so friendly and great customer service!
Amelia was my server Parking: Lots of parking Food : 5/5 |
Amelia was great!
Amelia was great!
Amelia was fantastic
Went for half price wings. Good time with friends. Our server Amelia was great.
Amelia D was excellent! super friendly and helpful!
Service was great.
Manager was super nice, got us our drinks multiple times and was super helpful!
Awesome service! Amazing food!
Definitely worth coming here on Thursdays for the half off wings. Great service and food!
Great happy hour & thursday wing deal! Great service & food!
Always have a great time at this Kelsey s location, incredible food and incredible service! Our server Andrew recommended us some delicious options and made our experience amazing!
Came with a group! Food was great and server was friendly!
Great service and great food! Lucy was especially nice and accommodating. Would recommend this location for sure
Visited Kelsey s in Guelph today. We had Megan as our server and she was fantastic. Great service & the best crunchy mac and cheese.
Food was amazing! Love the wings and spinach dip never disappoints. Thank you guys!
Chicken fajita was amazing More than I could eat I would come back here again Kid-friendliness: Great kids food selection Crayons and paper colouring menu
Great service and great people! Bartender did an amazing job
Great experience!! Amelia was great and super sweet!!
Amelia was the sweetest, kindest server!
amelia was amazing!
Amelia
Emilia is the goat, took great care of us
Amelia is the goat and really looked after us
Amelia is the best and took good care of us!
Amelia is the best waiter I ve ever had. Whenever you want something she knows before you do. Absolutely awesome experience
Chantelle was great!
Chantal was the best!
This restaurant is the epitome of perfection, absolute perfection. Not like Chucks Roadhouse down the street, Kelseys is way better than that dumpster fire of a restaurant.
Lucy was the best! So was the food, best I ever had (Drake reference)
Amelia is awesome
Two dining. SmashQuesa, the Chicken bites and the side beet and goat cheese salad were delicious. The server Amelia was friendly, warm and engaging and took good care of us.
tip top delicious taste
Went to Clair road Kelsey s cuz Woodlawn was closed mj was an amazing help thanks for the amazing service
Kelsey s in Guelph has become a regular spot for me especially during football season! Great chicken bites and the staff are tremendous. Amelia, the bartender always happily welcomes me and delivers exceptional service!
Usually get my nachos here Im a little disappointed this time with small portion
Exceptional bar service from Andrew on a Tuesday night! Quiet evening but awesome service, happy hour nachos were great for the price, and generally speaking just a great night at Kelsey s! Looking forward to another Tuesday night here soon.
Great food and great experience with great service from our bartender Lucy
Incredible experience. Eating here changed everything I know about food. Lucy s service was inspiring.
The family really enjoyed the experience, we really will be back again for the kids birthdays coming up. If any of y all have kids too, free ice cream comes with a kids meal;)
Great, tasty, quick
Thanks for talking to me about university of Guelph!
From the warm welcome to the exquisite food, this restaurant exceeded all my expectations
The service was amazing and the food was out so fast! Would recommend a visit here!
service was excellent! food came out in such a timely manner and good quality, even ensured the bday girls were taken care of! will be back!
wonderful food and waitress was so nice!
My friends and I went for a birthday lunch at Kelsey s today, and had such an awesome experience! Food came out fast, and we had lovely service from our server! Definitely the place to go for dinner! We will be back!!!!
Had a great dining experience, great service and great food!
Appetizer (spinach dip) was really good but my main meal, the shrimp Alfredo pasta was oozing oil. It took 2 full napkins to soak it all up. The dish was unnecessarily greasy and made me feel gross after just a few bites.
MJ was a sweetheart, really nice service
Amélia was great. Very attentive
Great patio here!
Megan T. Was great!
Lucy was amazing!!!
Awesome place, great service from Lucy, highly recommend
Great place! Fun and hard working servers, Lucy was great.
Michel is awesome
Lucy took great care of us! We will be back!
Amelia
Amelia
Alexa was pretty good
Alexa said goat milk was not dairy and I agree with her what is your opinion, good service
Alexa was rad I hope she graduates
Our server Chantal was fantastic!
alexa is the g.o.a.t, best server!
alexa was super nice!!
Amelia was great!!
Great dinner on their patio. Our server was attentive, kind and all around great!
Best service received by far anywhere! Amelia is fantastic :) Kid-friendliness: My kids love coming here Food : 5/5 |
We are regulars and appreciate the staff and food and atmosphere at the St Clair location. And Amelia gets 6 stars.
Dietary restrictions: Excellent gluten free options Food
Amelia was the best ever
Amelia was great
Amelia is a wonderful server. We enjoy seeing her when we enter the restaurant- we know well be taken care of.
Parking: There was parking Food
Amazing gathering place. Nobody would come here if Amelia s service wasn t top notch
Amelia was awesome!!! Parking: Really great and lots of parking Wheelchair accessibility: Good accessibility
Amelia was fantastic!!!
Amelia amazing service she was awesome.
Amelia is fantastic. Very friendly and attentive. Highly recommend this Kelseys!!
Amelia was great and very friendly.
great job amelia
feel like she read my mind
Ameila did a great job
Amelia
Emelia did a great job serving us today
Amelia is always the best! We love the patio!!
Great service and food as always. Thanks to Amelia our server who we frequently get when we come in.
Food and Amelia were great!
Had a great lunch with amazing service from Megan T!
Megan T was great! Great time at Kelseys
Raven was awesome! Fast service and great food
Had a great lunch on Sunday afternoon. Food was great and we had great service from Chantal. Will definitely be back.
Server Megan was great. Solid lunch spot.
Fast service from Amelia and great pours.
A great place to enjoy some family time. Amelia was amazing!
Cael (Mr. Beast) served me well, would def come here, have my wedding here & have my funeral here just because he was so good- Malcolm
Update: The General Manager at the Kelseys location(Michelle) reached out to us personally and apologized for the inconvenience. She was very understanding and empathetic towards our prior experience and reiterated on a few occasions how much Kelseys values us as customers. That being said, Michelle also proceeded to ensure that the matter was handled in a manner that she thought was fair for us, and she extended a gift card to purchase a meal of the equivalent amount as opposed to a dessert. Due to her kindness and sincerity on the call we have decided to give Kelseys another try. Thank you Michelle for restoring our faith in your restaurant and we hope that Kelseys is also able to learn from this experience so that future customers will not have the experience we had on Father s Day. I usually visit this location very regularly with my family. We liked the atmosphere since we also went to Kelsey s quite a bit when we lived in Toronto. We decided to order in today for Father s Day and I was shocked at what I received for a meal. We ordered via DoorDash and I chose the Mediterranean Salmon. The portion size for the side of rice was incredibly small and my Salmon was also badly burnt. I then called and spoke to Kale the manager on duty at the time and he proceeded to pretty much tell us there was nothing he could do. After outlining just how ridiculous it would be for us to accept this level of service, he then said we would be able to get a free dessert on our next visit. Needless to say that despite this I will no longer be visiting or ordering from any Kelsey s locations. Great customer service isn t something customers should have to beg for.
Dog friendly patio Dietary restrictions: Excellant for GF, Peanut, and mushroom free Food : 5/5 |
Food took 30mins to be made when it was wings then took 10-20mins just to pay for our food.
Food was awful, service was pretty good, bartender was lovely!
Our server Chantel was very attentive, polite and a very positive bubbly attitude
C. was our waitress, very nice experience, fast, attentive and very personable.
Amelia was great! Super friendly and great service! Thanks so much :)
Great food and atmosphere! Amelia was wonderful
Asked for a milkshake which I couldnt spot on the menu. Amelia was kind enough to whip one up! We had a wonderful supper with a great dessert.
Great staff...Lucy is always great.
Awesome service
C was a great server!
Had an amazing time. Service and food were great. Amelia there is always attentive and makes sure we re always taken care of.
The food was amazing, Amelia s service blew me away 5+ stars .
Kelseys on Claire Road is truly a gem of a restaurant. From the moment you step inside, youre greeted with a warm and inviting atmosphere that sets the stage for a memorable dining experience. The food is nothing short of exceptional, with a menu that offers a wide range of delicious options to satisfy any craving. But what truly sets Kelseys apart is the outstanding service provided by their server, Amelia. From the moment she approached our table, Amelia exuded a genuine warmth and friendliness that instantly made us feel welcome. Her knowledge of the menu was impressive, and she was more than happy to provide recommendations and answer any questions we had. Throughout the course of our meal, Amelias attentiveness was unparalleled. She anticipated our needs, ensuring that our drinks were always refilled and promptly addressing any requests or concerns we had. Her professionalism and efficiency were remarkable, yet she never made us feel rushed or overlooked. Not only was Amelia attentive, but she also displayed a genuine passion for her job and a commitment to making our dining experience exceptional. Her friendly demeanor and engaging conversation added an extra layer of enjoyment to our evening, making us feel like valued guests rather than just customers. In addition to her exceptional service, Amelias attention to detail was remarkable. She took the time to ensure that our orders were prepared exactly as requested, and she personally checked in with us to ensure that everything met our satisfaction. It was evident that she took pride in her work and genuinely cared about providing the best possible experience for her guests. Overall, our experience at Kelseys on Claire Road was nothing short of outstanding, thanks in large part to the exceptional service provided by Amelia. Her professionalism, attentiveness, and friendly demeanor truly set her apart as a server who goes above and beyond to ensure that guests have an unforgettable dining experience. We highly recommend both Kelseys and Amelia to anyone looking for a fantastic meal and exceptional service.
Always love coming to Kelsey s but especially this time as my name was one of the names of the day for a free spinach dip! Service was also excellent, thanks Amelia!!
Went for lunch, Lucy was an amazing bartender!
Awesome
Had an amazing experience, great food! Our server Megan was a great host as well!
on a cold rainy night, the warmth of Amelia and her service, along with great food and cold beers, was just what I needed after a damp round of golf
Every Thursday for the past year and a half we have been coming to Kelsey s for half price wing night. Amelia takes care of us every time and is always very attentive to our needs making sure we have our drinks as soon as we get in and everything we need to enjoy our meal. The other waitresses MJ, Marissa, Alex and the manager Michelle are always helping out aswell. Highly recommend this location. Waitresses are amazing and food is always delicious.
Not to often these days can you walk into a restaurant and be treated like family!!!! The staff at this location goes above and beyond to make all guests feel welcome. Amelia is very attentive and ensured that we never waited for food or another drink. Thank you Marissa for finding us the perfect seat and Michelle for checking in to see if we were enjoying ourselves.
Dietary restrictions: Worked really well with our sensitivities Food
Had amazing service from our bartender MJ. We watched her deal with a table of 7 patrons of which 4 meals came out incorrectly from the kitchen - not a mistake of hers. She handled herself with poise and professionalism. She was very outgoing with us and we enjoyed the overall experience with the exception of the blender that sounded like a plane was taking off. We will be back to MJ s impeccable service!.
What can I say - MJ is a rockstar server/bartender. She made us feel welcomed and valued and never missed a beat on the steps of service. Will definitely be back to see her!
I only gave one star so I could post this. I was served raw chicken. My meal was the last to come out at my table so my children and husband had started. When we realized the chicken was raw, they did replace it with a different meal but it was late and my family was finished eating. We still paid a full bill. The server was kind and understanding. The manager looked mortified when she saw the raw chicken but otherwise completely avoided any interaction with us. We were told the GM would make contact to rectify the situation and we never heard back. We have shared our experience with family and friends and we will not be returning to this establishment.
Overall experience O. K. but I fail to understand why the restaurant uses aluminum baking pans instead of plates for 2 other menu items, with the cost of dining out I would expect that. Also had the sirloin and shrimp which was a higher priced item and the food on the plate was just slapped on with a large open space on the dish and looked like it was almost put back on the plate and the sauce was hardly there. Not appealing at all. Server helpers brought the food to the table who should have noticed and had it corrected.
Super good experience! Food was amazing and our server was even better! Amelia was our server! Parking: Lots of space to park!
Great food and atmosphere!! Service from Amelia was fantastic!
Love Kelseys, great food.
Great patio
C was so helpful and friendly Great service
Great Girls night dinner! C was a great server!
