HAMBRGR Crown Point in Hamilton

I went into this restaurant with my brother while visiting Hamilton as we wanted to check out a place other than the big chains you see everywhere. We walked in and our server Zack was able to accommodate us so that we could sit at a table and often came by to make sure we were alright and to see if we needed anything. My brother and I both got the BYOB (build your own burgers) and they were as amazing as the service so would definitely go back if we are ever in the area again.

The food was good and the service was great. Awesome place if you wanna get loud not so much if you like to chat one on one. Noisy place but worth going in a group for some yummy plant base burger!

What a great place! I ve been here a few times, and I get great service every time. Also a great place to enjoy a good burger and a Delirium. Great food, Great Staff, Great vibes, No notes. Keep it up! Ya

Couldnt believe the level of food coming out of this restaurant! The Chefs are top notch! I want more of everything, especially the duck wings!!!

Went to this place recently with a friend and the food is not bad. They have a good selection of beer. However, they upcharge you for a lot of things that come standard at other places. The server did not tell me that the fries would be 4 dollars extra when she asked if I wanted fries with my burger. If you go to this place just be sure to ask the price of anything extra the server offers you or you might be a little surprised at the bill when you are done.

2nd time eating here and not really impressed. You pay extra for lettuce bun which no other burger place Ive been to does. You pay extra for fries and they are a small portion. The first time I ate here the fries were cooked in old rancid oil. Which we got taken off our bill. This second time despite there being free tables around us, there was pressure from 2 separate staff to hurry up to finish. We were offered take out boxes and then after a short time, we were asked if we needed help putting our food into the box. I was with a friend who I havent seen in months and we were obviously having a very serious and emotional conversation and were constantly interrupted to have another plate or napkin taken away with this sense of being rushed. We understand if they had no tables but there were clearly 3 tables open. We left and went elsewhere for dessert.

Still great after all these years. The food was delicious and the service was friendly. And as always, the chefs specials dont disappoint.

Fantastic lunch here Burger and fries extreme Food

We had an amazing waitress! She let us know about putting sauces on the side for tater tots, reordered our routine because of something?, gave us great suggestions and really took care to make our experience wonderful!!!

My wife and I had a date lunch today at the spur of the moment. We both had the Chef Special Smash burger. Was amazing. Started with something unique... bacon fat popcorn. I know,,, sounds weird, but it was fantastic. Nicky took care of us with a lot of laughs and a genuine great spirit. We took our 1-year-old with us (we dont get that many date breaks), and in the commotion to organize ourselves, my wife left her purse. Mary chased us a block and a half down the street to get it to us. Thanks for a great afternoon, Nicky, Mary, and HAMBRGR.

A perfect experience. Fantastic food, service, and atmosphere. Consistently.

Great atmosphere, staff is super friendly and food is always amazing!!

Mary was our server, very friendly. Also we loved the gluten free options!

Our serve Mary was fantastic! She was funny and well versed in the menu making some great suggestions! Will return!

Great food, friendly staff

Foods over price, its not that great. Its True!! waste of money its owned by some american, its not truly canadian Food

Really napkins held together with water instead of a wrap. Gross. You couldnt even unwrap the napkins without destroying the napkins. Seriously, GROSS!

Just paid 17 dollars for this salad. Wow.

Place has unfortunately gone downhill. Chicken in the poutine has a bad aftertaste. Almost like the chicken is bad. But I guess they decided breading and frying it will help mask the Taste. Ordered 3 days ago and hoped it was just a one time thing. But after ordering again today I can see this is is new quality this restaurant is offering. Used to serve such a great poutine... Not anymore....

What happened? What was once my favorite place, is now a shell of its former self. Not only was the food garbage, but we were left stunned by how the bad customer service was. Not spending my hard earned money here again

I come here around twice a month for poutine. I get Hot in Here poutine with EXTRA chicken. Was fine until today. I paid an extra $7 for extra chicken and only got 7 pieces in total. So did they not see extra chicken on there? I ended up paying 28.25 for a regular chicken poutine... Id like a refund for whats missing or the extra I ordered please.. Please dont play with our money like this, I never expected to be swindled by this place. This was my go to place...

I ve been a loyal customer for 2 years but have noticed a decline over the last 6 months here. Tonight was the last straw for me. While being quoted at 1 hour for my order of 1 item - I was ok with this (being it s a Friday night). But when my order was prolonged to 1.5 hours and nothing was followed in the order notes - I won t be coming back!

Stopped in for some ice cream, they have some really good options. I got a banana split, it was yummy. The milkshakes are pretty crazy too. Definitely recommend checking them out.

Unacceptable the hamburger I had yesterday night was horrible too greasy. Unfortunately I ate it and now I can t leave the toilet. What was in your burger? I would not recommend anyone to eat there. I feel sick this morning. Overpriced trash. I m going to the doctors today and will let the restaurant know as soon as I get back. It s probably nothing new I m pretty sure others have experienced the same things.

Went here a few weeks ago with a couple of my girlfriends sat on the patio and had an AMAZING time!! Zack D was such a phenomenal server he was a gem of a human being so bubbly, down to earth and kind! He went above and beyond we even got a complimentary side ceasar salad as per the managers approval and an extra rum and coke as well! The food was standout my tater tot nachos were so spicy and yummy definitely recommended!! Also the beer flight was awesome for $12 gets you 4 different lil beers so cute

Everything here is good! Love the burgers, sides, wings, milkshakes! Love all of it. Really friendly staff and always a good experience!

As always the service was outstanding, and my margarita was excellent, but the food was lacking. Not overly impressed with the menu overhaul, they took off so many favourites, and what we ordered was bland and not the flavour bomb weve come to expect at Hambrgr.

Really great burgers and fried chicken. Interesting flavours, fresh ingredients and sauces. Fries could be crispier (simply a preference) but flavour was awesome. Curb side pick up and ordering was really simple.

Went out to celebrate a work thing with the family. It was a random Tuesday. We were seated upstairs and we were the only people up there. Our appetizers arrived but we have no plates or cutlery. Had to ask for that. Food was great. Fast forward. Main meal came and that was delicious as well but once food arrived we never seen the server again. I even had to get my own take out boxes and package up all the food. I truly believe they forgot we were up there. I finally gave up waiting and went and searched for my bill to leave. Was disappointed because I enjoyed the food/service in the past.

Everything was great.

Food here is excellent! We ordered take out there and have eaten here before. Always great food.

Loved the food and the service

Pretty good burger restaurant. I dont like their reservation policy, charging per diner in case you dont show up. The Owner replied to my earlier review clarifying that they do not charge unless you dont show up. But I still dont like this policy, in our case we arrived very late due to unexpected traffic and were lucky folks we were meeting we in place to explain. No one should be holding your credit card with the ability to charge at some future point. Sorry, I just dont agree.

Fun night out great burgers and not just the beef kind. You had me at buttermilk. Yes that is onion rings poutine.

We ordered two burgers, the waitress accidentally dropped one of them on the ground and said it would take about 15 minutes for my new burger to come, they brought the new burger out a minute after which leads me to believe it was the same burger that fell on the ground. They didn t even clean up the mess on the ground and we had to uncomfortably sit there and avoid touching the mess with our feet.

A must place to visit when in Hamilton

Very good overall onion rings, batter slightly overdone and skin of onion included in one ring. Chips were small for the most part and this meant inconsistent fry ranging from good to almost burnt. I chose the special burger but found the delicious toppings overwhelmed the burger and turned it soggy and not able to enjoy the flavour of the patty.

Fantastic burger spot, better seating and better parking options than the OG location. The waitress went missing a few times but overall good experience.

First discovered Hambrgr in 2016, had many birthday dinners at either HamOnt locations, and the last dinner I took my grandpa on before his passing is Hambrgr. Point is, I m a looong time fan and it s such a special place to me. I have been hyper fixated on the Dirty Bird since my first time trying it 8 years ago. Deep fried pickles, dirty bird and the kale ceaser salad or the gar parm fries have been the go to. I m very sad with my experience last night learning that the entire menu changed and none of items are the same they once were. Mind you, I was here about a few months ago. :( The overwhelming BBQ sauce on the bacon ruins the flavour of the caramelized onions on the burger. The kale ceasar is no longer made with kale, and the garlic parm fries are no longer made with garlic aioli. The pickles are still bomb just experienced some shrinkflation which is expected. If it ain t broke, why fix it? Not sure how to even explain it but after 8 years making something taste completely different is just so heartbreaking for me, lol. Anyways, Karina you were an absolutely angel and your customer service was a 12/10.

Its been days later and its still bugging me that you took Great Balls of Fire and chicken bites and Waffles off the menu my two favorites.. Im soooo disappointed. .my regular spot I always love to go to but wont be returning until those items are back on the menu.. soo sad..

Revenge of Diablo was amazing. Indoor and outdoor dining options .

Really great burgers and fries. Loved the one with blue cheese!

Absolutely love this place, its our go to for date night. Portions are great and the food is delicious every time. Highly recommend!

Large portions. Onion rings were a bit burnt. Food is very flavorful. Waitress was very attentive. Long wait for our main dishes to come out .

Disappointing visit last week when we were in Hamilton for a visit. We were craving a good burger and this place had the potential to deliver on that. We were a medium size group with a toddler. Instead of been seat down stairs we were brought up stairs with a stroller, only one other group up there which left shortly after we got there. We felt a little forgotten about when it came to service. Food was pretty good but just took a while to come out.

The shine has really come off the penny. 5 years ago I would have RAVED. I would take every out of town visitor here...now? Not so much. Service is polite and affable but ridiculously slow regardless of how busy they are. Not a good idea of when to touch tables. If youre on the patio your server vanishes for long stretches. Food is also now kinda meh which makes it quite pricey for what you get. Not horrible but nothing worth rushing to.

Best animal friendly burger! Well seasoned, great flavour black beans and walnuts. Big size and great value. Delicious fries too.

Burgers taste amazing as always. They should come with slightly more fries on the side however for the price. The service was responsive, welcoming, and friendly. The atmosphere is cozy, though it is easy to hear the food delivery tablet go off if you sit near the bar.

Always a great experience, we travel from Burlington to come here. Good atmosphere and great food that always seems to be very consistent. Highly recommend.

Had a great time dinning in. The service was fast, the staff was efficient, and the food was really good.

Had delivery after friends told me this place was way better than The Works. Ordered for one of these friends and I and it was so disappointing. Friend said it wasn t anything like she had before. Burger was average, even par with fast food. Fries were awful. Soggy and no flavour. I realize with delivery they aren t as fresh, but these were gross. Definitely did not live up to the hype

Was here with a group and had a terrible Mishap with the billing.. we waited longer for the bill, than we did the food. But ,the food was excellent will definitely be back and recommending to friends and family.

Love the vibe of this restaurant, the garlic parm fries were delicious, my burger was okay but after I tried my partners I was wishing I got his! The service was great. The only thing I did not like about this restaurant is my dad is disabled and the bathroom is in the basement, he would not be able to get to it, something to consider.

Cannot say enough. It s been years ( if ever) to see a burger menu where I wanted to try everything without thinking- oh but not that ingredient. The beers are all craft and interesting. Finally no Coors or Bud. Had a large salad and hand and chicken burger. Sorry no photos as just didn t want to stop for foodie photos. Just Go and thank me later! Out of the park on every topic. Super friendly

Dill pickle ceasar is amazing!

A little expensive. You get what you pay for though.

I had the Chick fil eh . Delicious! One of the best/tastiest chicken burgers Ive ever had! Definitely will be back!!

First time eating at this restaurant, service was awesome our waitress was friendly and the food was great I highly recommend going there and trying the food.

Love the food. Love the service. Just needs a TV for sports :p

So good!!

Fresh,big portions and friendly staff,

Great restaurant. Everyone should check them out ! Food

Hambrgr on Ottawa St is THE place to be in Hamilton for creative and scrumptious burgers, poutines and milkshakes! I m always surprised and impressed with the chef smashes plus the servers are incredibly friendly and helpful! Vegetarian options: Lots of delicious animal friendly options Dietary restrictions: Willing to accommodate tons of restrictions including keto, gluten free, dairy free, etc Wheelchair accessibility: Huge wheelchair accessible bathroom

I ordered burgers from uber eats. Worst burgers ever tried. Firstly we asked for pepper jack cheese for burgers and paid extra for it, and it was missing. Secondly, i ordered Biggie Mac burger for my self with nut patty and I got hair in my burger. it just ruined everything!!! Disgusting experience ever!!!!

The burgers are great. The poutine was to die for!

Great food great service and great atmosphere! Second visit to HAMBRGR and satisfied as before.

Good burgers even for those who dont eat beef. I really enjoyed their Dirty Bird chicken breast burger and they also have vegetarian options. There is limited seating for groups of 3 or more people.

Hambrgr used to be quite good, now its just mediocre at best. Their restaurant name is quite ironic because their burgers are unfortunately the worst food option they offer, stick with their poutines or chicken based items. 3 times in a row now their burgers have been very bland and over cooked

This place is usually great however, when I order from Uber every second time, there s something wrong with the quality of the food or they give me the wrong order. This last time they gave me old BRUISED, stale lettuce in my Caesar salad. Super gross . last time I ordered a classic burger and they gave me some other burger with a double patty and cheese. I don t think some of these people care about what they re serving.

Delicious greasy burgers that impressed our whole group!

Always top notch!

I usually get the magic mushroom burger with the save the herd patty and it is by far my favourite meatless burger. The fries are also delicious and you get a lot of them!

Delicious food and great service. A bit salty on the burger if Im perfectly honest. But Ill definitely be back to try out some more items. The staff was and service were good and the kids options were just right for my kids.

Great food and excellent wait staff!

The food is so good, especially for pub food/ burgers. The drinks arent too shabby either. The service though, is slow as molasses, just dont be in a rush if you are eating here.

Went to Hambrgr for a belated birthday dinner. We arrived just after 6pm and our party of 4 were seated upstairs. The server brought us water just after sitting down and took our drink order in minutes. While still looking at the menu our drinks arrived and our server gave us a few more minutes to decide. Our server was very pleasant and attentive the whole time. Our meals arrived about 15-20 minutes after ordering, everything was hot and delicious. We all ordered the Biggie Mac and a pound of Gar Parm and Classic &Sweet fries. We generally don t have dessert but as previously mentioned it was a belated birthday celebration, so 2 of us shared The Sundae Standby and the others each got a cookies and cream shakes. It was a delightful evening , the service was great, the food was delicious. We always look forward to getting Hambrgr. Parking: Parking is free on the weekends in the municipal lots, which are just across the road.

THIS PLACE HAS GOOD BURGERS BUT THE TRUE STAR HAS GOT TO BE THEIR POUTINE MMMMMMM

I ordered delivery off Uber eats as I saw they had a promotion, bogo free for their shake shack equivalent burger. However, I was quite disappointed as all 4 burgers plus the Hawaiian Punch burger were quite dry, overcooked, and burnt. I don t know whether it was because we ordered an hour before close. It was definitely not a typical smash burger experience. I was surprised as the hype surrounding this place is surreal. The 3 stars are for the yard poutine and cheese fries which were both really good. Fresh cut fries that are close to the taste you d get in Montreal. Definitely order the fries, poutine, and appetizers you can t go wrong with that! However, I would pass on the burgers, which is a shame given the name. I d be upset if I paid full price for that hockey puck! I think I d try a chicken burger next time!

I had the El Diablo burger, and I just want to tell you that IMHO it was the best damn burger Ive ever eaten and Im 61. Pretty decent atmosphere to boot.

Tasty food

Revenge of El Diablo, super yummy burger!

Food was fantastic. Can never go wrong with the chicken burgers

Love their burgers and sweet potatoe fries!

Had a better experience last time I was there..but it was still good! The tater tots and cheese dip are so good!

Had their THE FAKE SHACK BRGR, and it was awesome. Ordered a deal on Uber Eats BOGO promotion. Well worth it

This a great Hamilton spot in atmosphere, food quality, and for someone who doesnt like Caesars, theirs are amazingly delicious, and they actually have comfy high top seats. All the servers are lovely here, but our server Zack this evening was truly awesome. What a personable, kind, and professional guy. Hes an example to the industry.

Really enjoyed the Biggie Mac and added bacon!! Wheelchair accessibility: Great accessible seating and accommodation! Food : 5/5 |

My review is coming in a little late but we dined on Good Friday. We will be returning! We wanted to give a special shoutout to our waiter Zack. Super sweet and caring server in general, and he was extremely attentive to our table, especially carefully catering to our friend who has a few allergies. Thanks Zack!! Food is TOP NOTCH. We had poutine, milkshakes, burgers, and garlic parm fries. All very very good, above and beyond taste! Don t come here if you re expecting a quiet chat with the group, atmosphere is loud, but awesome. Great place to bring friends and family, highly recommend!

Absurdly good. Had this for the first time two weeks ago and was back a week later.

Toronto NEEDS THIS!! Nacho starter OMG!!!! Hamburgers must have more desserts . JEEEEZUZZZZ ! Hats off to the chef 5 star must try if in Hamilton

Greasy burgers. Not impressed with the grill cheese bum. Flat and greasy...had to take the 2nd patty out as it was IMPOSSIBLE to eat because of the grease and it sliding out. Medium expensive. There are many places better Cool spot to most, not cool to a foodie

It was AMAZING !! The food was bomb , the service was great , very friendly, and quick . The atmosphere was great too - we sat upstairs near the window so it was a nice view to the street below. Would definitely recommend this place and can t wait to visit again !

Had a lovely meal here! The staff and food were fantastic

I came in to meet my partner who had pre ordered for us. Sadly his burger was inedible- it was far too greasy and he did sent it back after much debate as to not offend anyone. He didn t want anything to replace this, but did eat the fries. I was running 10 mins behind and my burger had arrived, but I requested he order more fries. I arrived 10-15 mins later, not a soul greeted me, the server had not returned to order anything, and the water was empty. I ate half a burger before we had to wave the server down to ask for water, and by then simply wanted the bill. Truthfully, the awful service and being ignored felt targeted re: sending the burger back. This is disappointing considering we have had positive experiences with takeout and at the other location. Not worth our time to go back to a place that makes their guests feel uncomfortable.

The food was great once I got it I had to go out and pay for an extra hour for parking it took so long for me to get my food man am I glad I made a reservation

Waited an hour for food, got the wrong order. Not sure if our waitress was having a bad day or just an unhappy person.

Place was a zoo. WTH happened to this place. Used to go once a week up until last year and haven t been for a few months. No management, server took 45 to greet us and another 15 to get us water. Food came 1:45 hours later and it was cold and not fresh

They have a picture on the wall that says they offer 3 types of service. Good, fast, or cheap.... But that they can only do 2. So food can be good and fast it wont be cheap. If its fast and cheap it wont be good. If its cheap and good it wont be fast. Unfortunately I found this sign to be misleading as the food was not very good, (patties small and unseasoned, Brisket sliced thinner than prosciutto, no flavor) , it was not fast (waited over 30 minutes) -especially for how slow it was and how small the restaurant is and how many people were working) and it was not cheap! I left feeling hungry and not satisfied and thinking its crazy to pay $25 for a 4oz burger with no sides, no drinks, and barely any service. I would have settled for 1 out of those 3 options! But I guess I will just go somewhere else next time

Went as a Uber delivery driver. Made me wait 45min for a simple burger order, very unprofessional!

Delicious and inventive burgers with great service and a fun atmosphere.

We were seated and served quickly which was great as we didn t have a reservation. Food was delicious, came out quick and our server, Darrah was courteous, friendly, plus kept our drinks full. Would definitely recommend! Try the grilled chicken burger with Brie and Granny Smith apples!!

Sat at the bar and was ignored for 10 minutes till I started waving at the bartenders who seemed annoyed by it. Terrible service !!!

Bogo fake shake burger did the job and was %100 worth the price recommend these guys haven t had a burger that tasted like this in a while no shack burger but it s up there

Edit: Ive decided to upgrade my review to 5 stars after coming back a couple times. HAMBRGR is one of my favorite burger joints. Their onion rings are outstanding. The Friends With Benedicts was one of their best Chef Smash burgers to date - I wish it was a permanent menu item. Original review: I really enjoyed the burgers here. I had the Biggie Mac and my partner the Classic Brgr. The Biggie Mac is awkward to eat, but very delicious. The buns are actually grilled cheese sandwiches, so its very cheesy. Beef patties are well seasoned. Unfortunately the fries are not included with the burgers and cost extra. Fries are somewhat average, definitely not bad though. I ordered a Classic Caesar which is well seasoned with worcestershire and had a good spicy kick from tobasco. Staff are attentive and not intrusive. I look forward to returning soon!

Delicious burgers. Great staff.

Really yummy Burgers...always great food.

Always awesome food and great service. Could live on the appetizers alone and die happy!

Great food and great service!

My Son and I have been here before and always enjoyed the burgers. Tonight was no exception, I had the Mushroom Madness with a lettuce bun and he had a regular burger but with a grilled cheese bun. Both done to perfection, lovely to eat, messy and everything. Now here is the kicker, they dont have coleslaw ,which I love and as we were leaving , Vanessa ran out to give me a Tia coleslaw. Im having that tomorrow. Thank you HAMBGR for going the extra mile. We will be back . CHEERS

Went for lunch during the day, had the place almost to ourselves. Great portions, delicious food, lovely atmosphere

Delicious burger. Had the classic and it was cooked perfectly, side was the Montreal smoked meat poutine and the amount of meat in it was minimal. Overall I will be back.

Love the food. The first time I went, the service was slow, but the food was absolute fire. The next couple of times, the service was great, but the food wasnt as good. i.e., the portions and presentation. Its expected with the increase in price that the portions are not like before. Maybe Ill check another location and compare. I live a life of sobriety and enjoy the taste of food much more now a days! Trust my review when I say the quality of food is great. Amazing taste.

EXCELLENT as Always

Great burgers and drinks

If you dont mind a full blown rat infestation and shady business practices this place is for you! Rat ran right out in the busy dining room multiple times! The infestation has to be pretty bad if they will run out in the open with many people around.. can only imagine!

Pretty solid burger (Hamont). Really good fries. The fried panko pickles were great consistency but the breading could use a little more flavor/saltiness. I wish the beef was able to be cooked medium. Upon request, we were told it could only be medium well or well (have to excuse the chefs for that) I surmise that a number of the ingredients are pre-prepped. The crisp onions and bacon would have been better if they were more fresh. Please don t get me wrong, the food is very good and the price is reasonable, but it could be better with rethinking a couple of things. Overall, we had a great time and enjoyed our meal. Bravo.

Awful. Completed ignored by hostess and wait staff. Said they had to bus a few table and they ll get us seated. No problem. We grab a spot on the couch in their waiting area .then proceed to wait 15 minutes and watch 2 walk-in parties get seated ahead of us, staff by us a dozen time without any acknowledgment like we re invisible. Can t say much about the food as we didn t stay around to find out. Would not recommend.

Friendly and excellent service and excellent food as well along with great atmosphere

If you are looking for a tasty and unique burger, this is your place!

The Chef Smash was ridiculous! So good.

My daughter request this restaurant every year for her birthday. This year I reserved a table for 15 and they were more than accommodating. Our waitress Soki was absolutely amazing. She made the atmosphere feel welcoming and we felt comfortable being ourselves. My sister had the signature burger and she said it was amazing. She knew everyone s order and had no problem breaking up the 5 separate bills at the end of the night. Great food is always more enjoyable with amazing service.

Went there with some friends for lunch. I heard good things about the burgers here. Was disappointed with my visit. Atmosphere - for most of our lunch the back door to the kitchen was left open and we had to eat with our coats on. Service - out waitress spent most of the time speaking to patrons at the bar We had to flag her down a couple of times. Food I had the Hawaiian Punch burger with onion rings. Portion size is large. Onion rings were tasty. Burger didnt taste like much at all. The burger was very well done. I asked for medium rare. Bun was very thin and fell apart. There was no pineapple to see or taste. I was hoping for a better experience. May give it another try when I am back in Hamilton.

Jan 6, 2023 ordered a Build Your Own Burger - excellent and a Nashville Chich Eh which was dripping grease that covered the bottom of 3 small plates. The server, Evan, was terrific. The door manager could have acknowledged the greasy food with an apology much better than his I passed it on to the kitchen or words to that effect. Always have had great burgers, fries and onion rings. We will never order the chicken again.

You can never go wrong with the chef smash! Never once been disappointed with our food or beverage choices!

Great spot! Amazing food! I would say the burger patties were lacking a little in seasoning but overall, everything was fantastic

Everything was amazing

Let me tell about one of the best burgers I ve tasted in awhile. I ve gone to Hambrgr for a couple of the chef smashes, and some have been ok. This one (Thai Chi-ees), with chicken, is one of the best burgers I ve ever had in a long time, and arguably the best smash this or any location has come up with. My server Kaitlyn also, a vibe. I appreciate her charisma and just overall attentiveness. I sat at the bar alone and she made sure to treat me just like her other tables, which I appreciated. Great serving staff, friendly environment, and great R&B playlist. I know this place, in the past has had a bad rep sometimes, but it looks like it s getting back to the brgr people love.

I love this restaurant. Never had a bad meal or experience. The burgers are delicious and the service is amazing. The pulled pork poutine is also delish! Had the cheeseburger cheeseburger poutine on our last visit. I think I get this dish more than any other. It is so good. Like a perfect hamburger with toppings on top of poutine. The chef smash with the jerk pulled pork- omg. Delish! Try it while you can!

The food was awesome. I got the special, which I believe was the artichoke dip with chips, bacon, and pesto mayo. It was so good! The ceasers are delicious too!

I ve been to both locations in Hamilton, and they do not disappoint! The staff is friendly and knowledgeable. The food is delicious and you feel like you re getting your moneys worth. Can t wait to make it back!

Absolutely disappointing experience my family had with this location last night. I want to preface this review by saying my family and friends are all huge fans of HMBRGR and often frequent the other locations. So, I actually know what to expect when it comes to the food and service. Last night, we placed a takeout order and my cousin spoke to the employee working there to make sure that one of our orders is dairy-free due to a severe allergy severe to the point where she has to carry an epipen with her. She even made sure to include in the Uber app that her specific burger has to be dairy-free. Then, my other cousin picking up the order even specifically asked the worker if our cousin s burger is dairy-free. To our disappointment, the burger had cheese on it!! My cousin called the restaurant to tell them and they proceeded by gaslighting us and saying it s our fault when we literally made all the necessary steps to ensure her burger was made correctly and safely. We wanted to speak to the manager because this was extremely disappointing AND DANGEROUS and have never had issues at other HMBRGR locations. The manager refused to speak to us and their staff wouldn t give us a name because duh, they were in the wrong. Anyways, we will never be going here again and highly recommend others to check out the other locations for better service and food. This location seriously needs to be trained on customer service. Learn how to take accountability and grow up. This issue could ve been easily remedied by an apology and re-making the order. Dietary restrictions: Don t bother

place has gone downhill from a year ago, i got take out and burger was completely raw inside. Young kids working there are clueless and have no idea how to think.

Never had anything I havent absolutely loved from this place. Excellent vegetarian burger options and the sides are all delicious. I wish I had more room for dessert because the milkshes looked fantastic. Service was excellent, and the music was on point. Vegetarian options: They make their own black bean patties which are incredible and can be swapped out on any of their burgers.

Friendly staff and amazing burgers!

Very good burger options with different flavors

I love HAMBRGR. I strongly suggest it to any burger lover. Usually go to the Hamilton downtown location. Decided to try the Biggie Mac this time, which was good but not my favourite. Always suggest the gar parm fries as an upgrade, however this time was a bit over parmaseand.

The food was really good, I found the alcholic drinks a little expensive but the food made up for it .

We visited Canada for the first time and we wanted to taste Poutine. We googled Poutine near me and ended up here. We had the best poutine, it was really delicious. And we had a great green house salad on the side. Our waiter was super sweet and nice and when we asked to recommend us nice places and towns to visit he gave us a list on paper when we left. Amazing service and we felt really welcome. Thanks google for leading us to this place.

Vegetarian options: nut burger and vegan bun Food

Fast food meets fine dining. Its good if big, messy burgers and chicken sandwiches are your thing/what you are craving when you go. Ive been here a couple times. The first time I had a chicken sandwich that was very tasty but a little too big and messy. This last time I came with some friends (we were planning on going out and I was under the impression that we were going to a different restaurant, so I had goulash, cabbage rolls, sausage, and sauerkraut on my mind, but I guess the plans changed) and I couldnt find anything on the menu that I really felt like eating (I like small burgers; as far as fast food burgers go, the McDouble is perfect in my eyes) so I just ordered fries and a classic strawberry milkshake. The milkshake was good (it tasted homemade and the portion was nice for $7 - they give you a full sundae glass as well as half a metal shaker cup to top up with), but it took over an hour for the food to come out. The staff was friendly and apologized for the delay, explaining that they were short staffed and that the AGCO made an unexpected visit. This wasnt too big of a deal, but by the time my fries came I kind of just wanted to go home and have something from the fridge or freezer. For some reason I had thick-cut, crispy-on-the-outside and fluffy-on-the-inside fries on my mind, but the fries here are more of a regular cut and cooked crispy. Theyre not bad fries at all, but I wasnt feeling it when they came out and the portion felt a little small for $8. All-in-all a pretty good place. They are passionate about their burgers and whatnot. Dont let my score dissuade you if youre looking for a big fancy burger; I think my point here is that this place isnt for everyone!

Service was painfully slow unfortunately. It was busy when we arrived but thinned out pretty quickly. There were a lot of staff standing around and we were awkwardly waiting for our starters for over 30 mins, mains came out another 30 + mins later. Our server wasn t very helpful or attentive, not even asking if we wanted refills on our drinks while we waited. Food and milkshakes were great! I ll probably order takeout next time.

Delicious! Would eat here again!

Amazing food and wonderful service. They have two levels so lots of space. Loved that they had a cider on tap!

First timer and very pleased with everything. The service was great and the food was even better Will definitely go here again and I recommend this as the go to place for a hamburger.

Fantastic Burgers. Evan (our server) was awesome! Food

my whole order was wrong which I don t understand cause I ordered there for takeout and what seemed like the manager took my order an still messed it up payed extra for things I didn t receive all in a not a good experience

SO I WAS TOLD TO COME HERE BY THE GO KART PLACE AROUND THE CORNER AS WE CAME FROM LONDON AND OMG THIS BURGER IS THE ABSOLUTE BEST THING I HAVE EVER HAD IM WRITING THIS REVIEW A MONTH LATER BECAUSE I M STILL DREAMING ABOUT IT MY WIFE AND I WILL BE MAKING THE DRIVE JUST FOR A MEAL SORRY FOR THE CAPS BUT GEEEEEEZ MY GOODNESS IT WAS GOOD

First time at HAMbrgr on Ottawa Street, Adele are server was the sweetest. Her recommendation of The Chick Magnet, was incredible. Was the perfect mix of Brie and Granny Smith Apples, Ill definitely be going back

Food is tasty! Some issues with takeout accuracy. Last time I ordered my burger had toppings that were not listed on the menu and today I ordered fries but did not receive them

Delicious hamburger, onion rings and poutine fries. Even the furbaby loved the smell of the paper bag where the food was. :-)

Awesome chicken sandwich and I cant say enough about the tater tot fondue!

This was my second trip to this branch on Ottawa St. We went shortly after the Grey Cup match had started, so it wasnt so busy. A great burger place if youre looking for casual dining. The team was super friendly and speedy, but not rushed. Our group of 5 all chose the same burger, the magic mushroom burger and we all loved it. A good sized burger with lots of flavor. Fries were good too. We all felt it eas good value for the money. We will definitely be back. Parking: For free or paid parking, it depends on the day of the week and time, but you will always find a spot.

Vanessas service was amazing, she acoomadatted myself and friends from front of house to ensure a great Hamburg experience end to end

Had a great time with my daughter at Hambrgr on Ottawa! Vanessa gave us great service, the fondue was delicious! Definitely will be back, great first time

Always love the food here, it never disappoints. If you like spicy, try Revenge of El Diablo. So so good!

Dude! You have to eat here delicious and fresh burgers! Friendly staff.

Thank you Vanessa! Great place. Great service. Great food.

Darrah S was great!!!!!

Vanessa was the best waitress and she was so hard working and helpful, no complaints great food, Vanessa deserves to win that gift basket

Got takeout as it was a work xmas dinner. Glad it wasnt my money! Possibly the worst burger ever! That includes fast food chains. Absolutely zero flavour. Very disappointing. For a supposedly premier burger place definitely not worth the money. Fries for $3.50 very disappointing too. Soggy and not that many for the price.

Darrah was an amazing server!!

Food was great and Suki deserves employee of the week.

We are regulars here. We always come back for the amazing food, atmosphere and service. Tonight we brought a couple with us who had never been here. They were hooked as well. Our server Darrah was fantastic also! They will be repeat customers too!

Food was amazing and Adelles service was wonderful!

Excellent food and service tonight. We enjoyed our meal at the bar- Sooki (Suki?) was very accommodating and attentive and made sure everything was right with our meals. She was great to talk to (while being very busy at the bar) - which I was quite impressed with. We also had the chance to chat with the server that was running drinks for a party upstairs a couple of times - a pleasure to talk with also. (I neglected to exchange names- an oversight on my part). Fun and engaging staff, delicious food. A++

We attended a small work-Christmas-party yesterday. Our server Amanda was wonderful and added to the delightful menu. The food was delicious and the portions are generous - my kind of serving! It also offered a very interesting beer selection! Its a no-brainer!!

was here the other day and wow was it amazing!! the burgers are just to die for! service was amazing thanks to Vanessa! very helpful & quick! will be going back again!!

The food here is fantastic. My friends and I came here from the London area and wish that HAMBRGR was there!

Better than some but not in a hurry to come back Got a BYOB burger, chocolate Shake and a side of fries. The burger I built wasnt much more than a bacon cheeseburger. 2 cheeses and 2 sauces in top. While the burger was very tasty and well cooked, they were VERY messy. I had sauce and grease all over my hands and table area after the first bite. The chocolate shake was a little disappointing. I read reviews on how good they are but it left much to be desired. I was expecting a nice thick chocolate shake but all I got was chocolate milk blended with some ice cream and whip cream. The milkshake was very big however.

Our server Vanessa was fantastic, Iv routinely been coming here monthly for years.

This is our fav spot in Hamilton. Great good, excellent service and they always go above and beyond. Vanessa on bar is PHENOMENAL and really enhances our experience every time we re in.