Checkers in Huntsville

Theyre always running out of food. Other than that the place is great.

Customer service was great the night I went . The Apple Pie was amazing

Kid-friendliness: No, the cashier was NOT FRIENDLY, she was very rude and she over charged me. The manager was very nice and helpful. I will not go back there. Food

This place is so terrible, that they cant even afford to repair the sign.

Burger and food was amazing.

Great, helpful mgmt.!

The fries were too greasy, the burger was dry and cold

No desserts... no KETCHUP NO SAUCES NO PIES.

The lady name monacheri was very nice and helpful I had all my kids and they were a handful but she listen and made sure our order was right and greeted me with a smile and said its OK I got kids too and made me feel ok

Fresh and hot service was excellent keep up the good work

Been years since I been to a Checkers, food was just as good and people just as friendly as I remember.

If I could give zero I would. Been over a year since I came here and it hasnt improved. They will mess up your food and refuse to give refund so there is that.

The food was far away from a good checkers on this locstion fries were salty and the burger meat had no flavor

Dont! Just dont. I dont have anything good to say about my experience here. If youre hungry and dont want to waste your money, go somewhere else.

Food is awful.

I love the chili cheese fries

They were really quick and very friendly

Ordered online and our food was not worth eating!

My chicken sandwich hard I ask cheese back mayonnaise and ketchup they put lettuce pickles mayonnaise food was warm

We bought checkers..there was a survey on the receipt .I helped my son fill it out..it was purchase a large drink and get a free sandwich..he showed them the survey was done..he bought the drink they gave him a checkers burger then made him pay for it and took a dollar off the sandwich..I was really pissed and upset.. they wouldnt even fix the problem even after I showed them the receipt..they just threw blame on someone else and left it at that.

Man I love Checkers. Everything was great. Food hot and cooked thoroughly. The people were friendly and helpful. Definitely gonna pull up again.

The automated service is wack and unreliable with processing the orders accurately. Which causes the drive thru attendant to become scattered in their preparation. Js.

Traveled from Decatur al. for a late night craving and we pulled up at the right spot I ordered a #1 Big Buford minus tomatoes let me tell you from the sandwich to the drink EVERYTHING was fresh and so so good my man ordered loaded fries and mozzarella sticks fresh out the grease shot out to the team who made our order you guys are the real MVP s team work makes the dream work

Ive been a google.reviewer for many years, slowly working myself into the top 10 percent of food reviewers. Let that sink in before I lay out my review of this place.. By far the worst service and customer experience from the food industry I have EVER experienced. I went to this establishment 6/17/2024 with a prepaid order that I ordered online. I did this because I had been traveling all day and felt my sugar dropping. I am not diabetic but have really high insulin levels from a rare autoimmune disease. I knew I had enough time to get there and it would be one of the few places that were open. I waited 42 minutes..42 minutes for 5 cars in front of me. And once youre in line you are blocked in and stuck. When I got to the window there was a white gentleman working and two black gentlemen, one of them bald and one wearing braids. The gentleman with braids opens the window I tell him Im here for an online order. Now mind you there is not a single car behind me this man tells me I have to go to the other side. I said why? He said because thats what I said. I said well that defeats the purpose of paying online and he slams the window closed. Mind you they have music blaring out of the windows just acting like they are having a party in there. Im livid at this point and drive to the other side and there is about 7 cars there. Im feeling quite sick by this moment as my sugar is dangerously low. I drive back around and guess what now there are 3 cars there and I wait another 30 mins. Im on the phone with corporate by this time because I know this man is fixing to be incredibly rude to me. I get up to the window this man starts acting absolutely retarded then tried to tell me he does not have my order then starts screaming at me, BYE ... BYE...LEAVE.. mind you I am on the phone with corporate and they ask me to get the mans name. He refuses to give it. Him and the bald guy are now cutting jokes and blatantly laughing at me. I am explaining to the corporate man I cannot leave my sugar is dangerously low I wont get far I will crash. Now the man inside is telling me he is calling the police, the corporate man tells me to just leave. I made it barely passed sonic before I had to call 911. I literally could have died!! That is no joke this is very very serious and your worker did not care. I did nothing to this gentleman except question this other side policy he is speaking of and he lost it as soon as I questioned him. This is my official way of saying you can expect a lawsuit and the whole verbal footage and partial video was caught on my dash cam. Oh heres the funny part about it I have to wait up to 7 business days for them to even give me my money back. They can take my money, yet provide horrible customer service, verbally attack me, and refuse my order when Im clearly telling them I am dangerously ill. Go back through my years of reviews and let me know where you seen a bad review. Ill wait. I normally dont leave them when they are bad I only write good reviews. So when I tell you this is how serious I am about this experience I had last night...Im serious!!

Only person there in drive-thru and still had to park and wait. Food was suggy and tasted horrible. A computer takes your order and asks way too many questions about toppings. I will not ever visit this location again.

Its closed.. looks like permanently.. Im here at 10:30 pm and they are supposed to be open til 2am.. ver disappointing

Drove across town for the fries. They were too salty to even eat. They were not old but somehow appeared wilted. Chicken fingers and loaded fries were also ordered - no one was happy with the food. I see now why so many of these places have shut down. The service though, was friendly. Had to order at window because intercom was broken, & only one lane was open.

I ate there funnel cake fries and they were really hot all most burned myself

Hamburger ice cold, fries where hot, drinks good. Took for a while to get order waiting on fries.

Not happy with my lunch experience.

This store literally never has anything they advertise. No shakes, no freezes. Even when they sign says new , they don t have any EVERY TIME. I think they re just too lazy to do anything besides press buttons.

1 star because we sat in the pouring rain getting soaked while we argued with this stupid automated system that would not read our order back nor allow us to take items off the burger that we did not want. The system is stupid and needs to be taken away: put a person back!

Food was good service was lacking and appearances are very poor

They been here for decades and served me and my family numerous times. Affordable and good

Theyve got some weird virtual assistant taking orders, but no screen to show whether it got everything right. Once we pulled up to the window, we had to wait while a group of employees discussed our order before we could pay, and they ended up handing us the bag of food the employee had been holding the entire time anyway They were nice, though, so nothing against the employees, just the restaurant needs to get its $h!t together if it wants to use AI. All that aside, those fries crispy, perfectly-spiced... Theres nothing like Checkers French fries!

Ordered food online. Never got food. Been 2 weeks and no refund. Update. Got an auto response that told me to reach them directly. Its a link to the contact site that doesnt help you if you ordered from a delivery company. I wish i could leave negative stars. 0/10

The best checkers around. Our food is always hot and order is always correct.

They lady at window was very friendly

No found 3 pieces of plastic in my food

Fries were delicious but the burger was just warm and the so called beef patties tasted like army DfAC food which is terrible. The quality of beef/soybean patty was disgusting. Im a long time customer of checkers and this is the first time Im completely dissatisfied with my burger.

Sketchy part of town, late at night, we got stuck in drive thru for 25 minutes but food was really good. Tried to order ice cream and it wasnt available but like I said, food was awesome

Fish sandwiches was double fried and hard to chew. Never again

These place always seems slightly understaffed for the amount of business they receive but Id like to give a shout out to everyone working nights here (as thats the only time Ive been) because Im a Doordash driver and they are always working with the QUICKNESS to get our orders out even though the lines are long. Very polite too

Missing food, when I called the line just rang smh.

It was good even when I ate it the next day

Kid-friendliness: Theyre so sweet very welcoming to the baby Food

8pm and the fries and the hotdogs were fried hard as a brick. Pull into a parking spot for about 5 minutes and check your food before pulling off. After sitting in line for 30 minutes with 3 other cars, you would think your food was cook fresh and not dipped back in grease to make it hot.

Food is great, service is slow and rude as hell.

I have this store 1 star and I wished I could give this place 0 stars. I wasted 20 mins of my time in line along with other cars. Nobody responded once I pulled up and others were waiting for their order to be taken and nobody responded. We all ended up leaving. This is why I prefer to eat at home.

They were busy and had cold fries

Staff was friendly and the food was hot & fresh . Really good especially the fries !

Yesterday, I pulled up to place my order and waited behind the vehicle in front of me ordering for about 5 minutes while the order was slowly requested. At this point, I knew that I should have gone somewhere else since the vehicle at the window didnt get their order during this time. I pull up to order at 12:33. After waiting behind the first vehicle, I thought Id see how long this process took and if my craving for those amazing french fries was worth it. I sat there as the first vehicle received their order and continued to wait a couple of more minutes before I finally was requested for my order at 12:39. My order was simple enough: Cheese Champ Combo. I requested it with only cheese, and the cashier verified I wanted only cheese. I get told my order and pull forward preparing for the long wait. When I pull forward, there are 3 vehicles in front of me. I finally get my turn at the window at 12:58 (25 minutes after I ordered). I pay and then continue to wait for my order. I receive my order at 1:02 and head back to work...in a hurry because I didnt expect a 30 minute detour waiting on slow service. I happily start munching on the fries which are just as delicious as what i remembered (its been years since ive lived in an area with a Checkers). I am roughly 10 minutes away when I grab for my burger and see that it is indeed NOT only cheese. I knocked off 2 stars for the horrendously slow service and another 2 stars for getting my super simple order wrong. I did add a star because the cashier was super pleasant. It might be time to hire a new manager...

Place is really nasty and there was only one person running the place

The friend I was with asked me to stop at this Checkers for him. I was a little annoyed at the slowness of the drive thru, and the numerous times my friend had to repeat his order (especially because he didnt have any special requests/etc.)...so I assumed wed get the same lack luster service at the pick up window, but to my surprise, the gentleman was very nice and professional-when my friend asked for mayonnaise packets and was told there were none, I asked the man if they could perhaps put some in a small 2oz silo cup with a lid (yes, I used to work in the fast casual food industry.) Any other worker probably would have told me no just to move the line forward, but this man actually did it (or had it done.)...I wish Id gotten his name because he really went above and beyond to satisfy my friend-who by the way, puts mayonnaise on just about EVERYTHING, lol.

The food was awesome, delicious and plentiful plus the service was great! Parking: We parked in the parking lot to eat our food cause my brother wasnt able to go in. There was plenty of parking. Food : 5/5 |

got a bufer bacon swiss burger on 2-7 2023 right in middle of burger was a big long black hair nasty also no shacks or slushie machine is broke

I keep going back to never get my order right and always a cold burger.

The food is delicious, hot every time! We have spent 15-30 minutes in the drive through each time weve visited though.

I absolutely love checkers it is one of the only ones that I know of around here anywhere. Yes it takes them a while to make your order and wait in line but the food is always fresh and its always packed the people that work there are very sweet even though they are slammed 95% of the time I would recommend this place to anyone.

Staff was friendly and fast.. always good food.

Love checkers (Rallys) I think the best fries and burgers in life time its just omg love it even if the service its bad dont care love the food

Waited 40 minutes in line and this place sucks. There was only 2 cars infront of me. Definitely don t even deserve the 3 stars they have.

I originally got my order for the wrong thing but I came back and they helped me to the fullest

The food was fresh hot the staff was amazing

Its a very good place to go grab a quick burger or fries or chicken nuggets anything you like to have real quick and easy. The service was fast friendly and very good.

The food is good and the prices are even better

The food was good as expected, the service not so much.

I was there for 2 Doordash pick ups! There were only 2 employees. It took several minutes for anyone to even acknowledge me though there is a special line for the pick up. When they finally did assist me, it took a good while longer for them to complete the orders I was waiting on. The gentleman who assisted me was very nice. I hope they can have additional help in the future!!! They were trying their best!!!

The deep sea-double is worth the trip across town. Ive had three in the last week after my first one. They got to be hot in might have to wait for it best to go when its not busy

I ordered online and picked up my order. Bag was taped shut bc thats what everyone does since covid. I was missing a whole sandwich and 2 of 3 drinks were wrong. Couldnt tell at the drive thru because one was supposed to be fruit punch hi-c and the other a strawberry fanta. One of the sandwiches that I actually did receive, had all the toppings that I asked to be taken off! Tried calling the store, no answer. Called customer service, got a $5 credit

Havent been to checkers in a couple of years, I used to get good tasting chilidogs there but on this last visit it was all I could do to get that thing down.

Food was good but drive thru time was about 30 minutes. They cant keep workers. Which is a sign of employment mistreatment.

Why let people sit in your line for 30 minutes and THEN tell us its mobile orders only. You couldve told us before we spent 30 minutes in your line. Or put up a sign, I see why all of your stores close down

We were stuck in line between 2 other vehicles as the workers all came outside for a 20 min smoke break! Never going back 2nd time we been stuck in their drive thru! The walkup window is never opened as an options either!

And the McDonalds on the West AL for the you of, to the you and The McDonalds for the you west AL for the you

Really good food it checkers . they were nice people

They are the best hamburgers ever

Foods good but the place is in dire need of some maintenance, like they dont even have a sign on the street that says Checkers

One of the best double burgers out there.

Longest wait time of any Checkers in history and somehow the ice cream machine works less than McDonalds.

I ve been in this drive thru line for about an hour and still haven t even payed for my food yet.

It took 25min before they even took our order. No ice cream anytime we have been here..3 people backed up and jumped ship due to the wait time lol (we would have too if we could have ).

They work as fast as they can,an thats good enough for me. when they put out good hot food then the wait is worth it. Unless youre door dashing,then it can kinda take up your time if theyre busy and its rush hour

Awesome, as always I might go again today. Extra onions please with a mr.pibb

Waiting almost a hour in line with only 1 car in front of me, a joke and I would recommend everyone stay as far away from here as possible, dumbsters have quicker and better service than this.

This was the first time visiting this store because Im new to Huntsville.the wait in line was much longer than I expected and once I got to the window and got my food it looked like they through all the ingredients in a bag and hoped for a burger and when I decided to try to fix i found two human hairs so I threw it all away and went somewhere else to get my lunch

Very good

Fries were good but the burger tasted like just salt. Like a salt lick

My food was fresh and it took me less than 10 minutes to order and get my food...

The baconzilla is delicious and juicy and bacony and filling

This choice of fast food drive thru s was a huge mistake and the biggest waste of my time, I sat in line for 20 minutes with only 3 cars ahead of me before I even got to place my order this is on Tuesday 6/13/23 before noon. Then it took them another 22 minutes to give me my food. 42 minutes spent sitting in line at a fast food restaurant is extreme and unwarranted. When I finally get my food the fries are cold and soggy, I ordered a medium sweet tea and they gave me a large coke. Definitely a waste of time and money.

Had to order online because they weren t taking orders at the walk up window. Once I received the food 15 MINUTES later the food wasn t even hot. They need more people working..

I know this is the only checkers in town and consequently it will always be overwhelmed, I can tell these employees aren t paid enough for all this! Every time I go to this checkers they are always understaffed,underpaid and overwhelmed. One time it took me an hour and 10 minutes to get my food. I only waited that long because the food is good and I already paid. Either they need to build a new checkers or somehow increase their employe retention.

Always a great place to get food. Always fast as he can get it. He needs some help to run the place. But he was not slow. Great fries. An strawberry ice cream was good. Hamburgers always great.

Ordered a fish sandwich plus tomato...had to wait and still got a cold sandwich...fries were not that hot either...cant figure out what I had to wait for!!

Didnt exactly get what we ordered, but food was delicious

Food is good at checkers. Don t get me wrong I do understand that it s the only checkers in Huntsville but now I think it s time for a new hiring because staff is very disrespectful for no absolute reason whatsoever. You cant even call checkers asking if they have tenders: which they dont always have thanks to very disrespectful women that finally answered the phone the third time I called. Because three times in a row I ve attempted to get tenders but they can t never complete my order because they don t ever have them. I hope that those disrespectful ladies find a job that doesn t make them miserable and to not drive paying customers away. Now I ll go else where to grab a bite to eat. Thursday July,6 2023 3:10

Got my order wrong twice but was correct on ticket and the lady was rude

Many years of neglect sign broke or missing homeless campout on the picnic tables. Staff is overworked and underpaid! Still better service than McDonalds! Food : 4/5

Fast & Friendly service. Great food

Rude lazy and false advertisement

I just think you should be careful with hiring people to old she couldnt hear she charged me 30 dollars for 3 meals, and i only had 2, and when i told her, she still didnt correct the problem. Which I take full responsibility cause i should have double-checked, but i love checkers. I just say some people are too old to be doing cashier jobs. You have to be fast and able to see and hear ughh smh.

Exterior needs to be updated. Not appealing to look at Kid-friendliness: Need to offer kids meals. Food : 5/5 |

Seriously just spent 25 minutes in the drive through waiting for someone to take my order. They kept asking me to hold on, even after the guy in front of me was long gone. I finally left, went to DQ and had food in five minutes. Seriously ticked off.

Filing a lawsuit

They were very slow and I was the only car. Wont b going back.

The meat was not fully cooked. Tried to call, and no one answered the phone.

Hot dogs were old and discolored. Chili and buns were great. Didnt eat the hot dogs.

Location is closed

I always bring a positive attitude so everyone in the building are cheerful pleasant and take pride in serving you.

The best service I have ever had at checkers. They was short handed and did amazing. Best burgers.

Yup

We LOVED the visit. The food and service was AMAZING. Ms. Tineya was very polite and patient with us. They served us quick and there were no issues.

Service was good last time We went. This time they were inside but was telling people they were closed.

I have tried eating from here twice recently and both had the same issue. The wait. The first time there was a few cars ahead of me and time from entering the drivethru line to getting my food was over 30 minutes. I stopped by again a week ago and There was one car inline ahead of me at the speaker. I waited for over 10 minutes behind them and their order was never taken while I was in line. At that point I just went next door to McDonalds. Food is pretty good if you can stand to wait your entire lunch hour for a fast food hamburger.

Great burgers and friendly staff

Food was good. Love the fries. Friendly service. Didnt really like the automated speaker when ordering. We were talking in the car and it was trying to order fries and asking what size.

I wouldnt really that enthused by checkers this time. Im not sure if its just the people that were in there or what but food was a little greasier and just not as good as it Parking: I cant say much about parking there cuz it was not that much room Wheelchair accessibility: I do not remember seeing any wheelchair

Just was not what it use to be food.not good

If zero stars were possible Id give my recent interaction just that. As a note if you inquire about a manager or a higher up it seems to be completely within the rights of shift employees and district level managers to just hang up. Im now having to deal with Checkers corporate to get a refund for my order because the store employee failed to handle the matter and the district manager was annoyed, indignant, and grossly unprofessional about a food order. The only bright spot in this matter was Philip the store GM who seemed to have an attitude of wanting to make it right.

This 5 star review is for Camille !! She was an absolute Angel and extremely helpful and caring . She went above and beyond to better my experience. She was kind and respectful, the restaurant was out of most of the things I was trying to order and she went out of her way to make up for that.

Rude all the food was cold drinks were 100% carbonation all I tasted . Staff was very rude I will never be ba k found a chunk of hair in foos and spit

Fast drive through. Friendly at the window. Best part is the burgers and fries!!

Dietary restrictions: The shakes were not available. That was what I was looking for. Food

I love this place, legit. 12/15/23 - I misunderstood the new menu. Mgr lady was extra kind & helpful to me. Thank You!!!

Very friendly woman at the drive thru, food came correct and in a timely manner. 5/5 could not have expected or asked for a better meal at 3am.

These are some hard working workers. Friendly understaffed alot but the ones who are dedicated and come work their tails off to get your food to you hot!

Awesome as usual, I wish there was more checkers around

Just waited in drive thru for half an hour. Pull up to the window to be told that they all of sudden will be closed for the next hour for maintenance. It would have been nice if you had told the cars in drive thru instead of me wasting my time. I will not be back.

They let a line of ppl TO THE ROAD just sit and wait while they didnt even come to the speaker to take orders. This was AFTER I had to exit my car in the rain to wake up a driver who was passed out drunk, blocking the drive thru line. He was there, ppl were honking, and I had to wake him up before an employee came out to deal with the matter. Do better.

Took an hour to receive the order I placed online, then got home and my sandwich was missing ingredients.

The service was definitely top of the shelf king of friendliness. The food was good. Even though we were the last customers of the night, everyone and everything was great!

I don t know what the problem was but it took a very long time to get our food. By the time our chicken tenders came out my burger was cold, and the tenders weren t even good. Seemed like something from the frozen section at Walmart and not something you d get from a restaurant, even a fast food place. If they re short-staffed I get that it s going to take longer but if that s the case they should put a sign up.

Slow

Pulled up to drive thru to place an order at 442p on 11-14-22 and was surprised/happy no line of cars. Then became frustrated immediately due to instead of my order being taken the lady says, I am not taking any orders, I am the only one here, the general manager didnt show up. I said you need to have a sign up so people wont waste their time driving up like I did. Dont remember her reply since I drove off, she must have been hiding in the back because didnt see anyone when I passed the window. This place is ghetto and several times I visited before they were out of fries so I didnt place an order!:( Who goes to Checkers not to get the delicious fries, NO ONE!:(

I love Checkers/ rallys... Always great burgers Food

We visited the one in huntsville on university drive. We had great service and our food was fresh. My sons chicken sandwiches got made wrong and they remade them with no problem. The guy at the window was super nice. Definitely would come back.

I only get the wings because they are usually out of anything I really want service is slow especially weekend late nights.

Food was excellent, those fries are fantastic

Waited in drive through for over 20 minutes for cold food. Cook was outside for the first 15 arguing with someone. Would not recommend.

Only thing good there are the fries.

Great

Friendly staff. Greasy food