Red Lobster in Huntsville

Our first visit to Hsv Red Lobster since their reopening and it was wonderful! Our server was Nade and she was excellent. Very attentive. She checked to see if we needed anything several times. While she was getting our drinks another server asked if we would like bread. He brought it to us immediately and it was hot from the oven. Our meal was delivered quickly and everything about it was hot and yummy. We each had shrimp prepared in several ways with loaded potatoes. Upon its serving we asked for extra cocktail sauce and it was brought to us immediately. We had read several unfavorable reviews so we were skeptical but happy to say our meal there was a pleasure and we will definitely return.

Per usual that service here is amazing. The food even better. We love coming to this location when in town, an old favorite that we can never go wrong with it.

Food is awlful

I visited the location food and service was great. The manager TJ Stacy visited our table made sure my wife and daughters were enjoying our meal. Will be coming again Kid-friendliness: I brought my 5 and 2 year old their food and drinks were served quickly and server was friendly

My family and I needed a place to waste some time while our dog was in surgery. Its safe to say we are glad we came here. Upon walking in we were greeted and seated in a timely fashion. The general manager also introduced himself and made sure that everything went well with our orders. I honestly wasnt expecting to eat much I ordered some stuffed mushrooms and Alfredo but when I taste my wifes cajin chicken pasta I had to get me a order for myself to go lol. The foo was delicious and the staff was excellent! I would definitely come back to this location!! Just thinking about it now I want some biscuits and pasta

Absolutely 10/10 Store manager TJ and his staff are doing an amazing job! Showed me and my guest great hospitality and service . Will always recommend to come back to this location for our company outings. Food

I went in for a date with my girlfriend and it was nice to see the level of customer service that was being provided by TJ the manager. He was checking on the other guests, laughing with them, and ensuring everyone was having a great time. The restaurant was clean and the food was beyond amazing. TJ checked on our table and it felt like talking to a friend. He made sure that we felt welcomed. We definitely will be returning soon.

This is one of the cleanest restaurants Ive been to atmosphere is amazing I can tell theres been a change in management. I actually seen the gm running food and talking to every table giving us that personal attention we need. Everything was just amazing I love what this place is turning into making this my go to spot every week now.

Compliments to Ashley our waitress. She was very kind and was really sweet to my grandmother. Thanks so much!!

Crystal M was my server she was really nice and so was the other lady who brought us our food. Short hair tied back with black uniform and apron.Message me for details if needed I ordered mushrooms , Brussels, shrimp scampi.

Met with family for a birthday celebration. We were all disappointed. We felt like our waitress was more or less hurrying us up. We didnt waste any more time there than anyone else. Will not be back to the Florence Alabama location. Sorry

The people and service was great, the food was terrible and definitely doesn t deserve the price it s set at

We wanted to give it a try since the reopening. It will be our last trip to this establishment. I dont know why it was freezing in there. The salad, which no longer comes with the meal was drenched in dressing. The seafood tasted like it came out of a box. Overall not a good experience. My recommendation is spend your money elsewhere!

Always top tier customer service! Red Lobster is the lowkey date night for us.

The food was awful. Both my husbands and my meals were cold. The waitress stuck her finger in his ketchup (nasty). At 2:00 in the afternoon they were out of Grand Monya. They were out of asparagus. My husbands food tasted like it was frozen and not heated throughly. Will never go back

I had hopes that this place had gotten better since re-opening, but I definitely wont be back. Service took 2 1/2 hours (in the middle of a Saturday afternoon). Our server barely checked on us and didnt bring fresh drinks or biscuits despite the kitchen being so slow, but luckily we got some free entertainment in the form of a manager loudly berating an employee for being on her phone (in a dead restaurant) several times. When we did get our food, my fish was badly overcooked and everything tasted like they decided not to spend money on seasonings anymore. The cheddar bay biscuits were good as always, I just wish wed been allotted more than one per two hours wait :-\ Prices are higher now, too. ETA: despite the prompt auto-reply here, I did indeed message them on Facebook. And then email the provided number. They said two weeks ago that theyd get back to me within a few days. Clearly theyve got bigger priorities than to actually listen to customer feedback - hopefully those priorities include improving the restaurant.

We went to celebrate a birthday- my grandmother, husband, 5 year old and myself. We were seated right away as the restaurant was not busy at 5:10 on a Monday. No one ever came to get our drinks, though several servers walked past us numerous times. I had to stop the hostess after 15 mins and she brought us bread. 10 mins later a server finally came and although nice had zero sense of urgency. In total it took 35 minutes to ever get our drinks. We wanted stuffed mushrooms but they were out so we just ate bread. My sons dinner did come out first as asked followed by our entrees, minus the baked potatoes two of us had as sides. We kept being told that they were cooking. We finished our meals and never received our potatoes. Finally, after 25 minutes we were told the oven was broken. I asked to speak to a manager as we had now been there an hour and a half and while nice, again, the server had zero sense of urgency and everything took forever. Never getting our sides was the icing on the cake and i asked to speak to a manager. The server came back and said the manager was too busy to come speak to us and offered free dessert and a side (finally) for the food we did not finish. We agreed on a piece of cake and some mashed potatoes (that would have been nice to eat with our meal). I never caught the servers name as she never said it. I have worked in the restaurant industry myself and can say that a meal taking 2 hours with a small child, never receiving side dishes and a manager too busy to come speak on a NOT busy Monday evening is absolutely unacceptable. We had high hopes with the reopening but were very disappointed. While the food was good it was a frustrating enough experience to not return. The owners may want to pay the Huntsville, AL store a little visit. Oh and one of the faucets in the ladies room is barely secured to the sink.

I m not one to typically leave a bad review but our experience here was so poor I feel like a warning is warranted. After several attempts to order (the kitchen was out of multiple things which is understandable with tomorrow being a holiday), the food brought out was not what we ordered. They offered to remake what we ordered, which we declined, opting instead to share the entree we did order that came out correctly. Unfortunately, it was inedible and frankly quite disgusting. We boxed it up to dispose of at home and asked for the check so that we could quietly make our exit. At that time, the original entree we ordered came out despite us cancelling the order so we boxed it up as well. The bill that we ended up getting was for our table as well as another and included the dish that was brought out in error and the dish that came out late though we had been told both would be removed from our tab. At this point, we were ready to go and any attempts to rectify the bill were few and far between. We eventually just paid (way overpaid) the tab and left but we will not be returning. For this place to have just reopened it did not appear renovations had even occurred and the food was awful. The only high-point was my son getting to see a lobster up close from the tank.

They have a new general manager that has made a big difference! This place was terrible in all ways before but is great again!! Thank you new GM for bringing the Red Lobster that we all loved back to Huntsville! Best shrimp cocktail ever too!

Ordered food online for curbside delivery to my car. I showed up 5 minutes after the quoted time. Upon arrival I checked in via text with a confirmation saying my food would be out soon. Sat in the car for 10-15 mins. By this time it getting concerned so I went inside to check on my food. When I walked in, my food and drink was sitting on the counter and no one was at the podium. A guy sitting off to the side on the waiting bench, who was on his phone, asked if he could help me. He stated that the food had been done for 10+ minutes and that he s sorry that it wasn t delivered curbside as he didn t know it was curbside. Stated that the kitchen brought it up and didn t say anything. Do your job. Don t offer curbside if you are too lazy to deliver it curbside. Extremely dissatisfied, welcome/checkin staff extremely unprofessional, and food was cold due to sitting out and mediocre at best.

As for the Ultimate feast we got Bits of the lobster shell from a tail in the meat snow crab was cold and would not come out of the shell noodles were bland no flavor server seemed more into what was in the back than the customer seated at the table ask for a sauce was almost done with the meal before it was brought to the table and the hush puppys were not hot at all and were never asked for refills on a drink at all and was their about 45 min I was very disappointed and have never been when visiting this place it has always been on point I even had to ask for our bill verses it just being brought to the table when it was obvious we were done I didnt point these things out couse it would have taken to long to replace the whole thing and considering that we were out of town we were past ready to make the commute home the money spent and tip left was not worth it at all please keep in mind this was just my experience ps if cooks ant on point and expo cant do their job heck I need one Ill gladly do expo cause it would not leave my window if I were not satisfied

My family and I had dinner a couple of weeks ago and it was perfect. As soon as we walked through the door, we were welcome with love and that great southern hospitality. The food was cooked to perfection and our service was amazing. The general manager came and spoke with us for a bit. I think his name was TJ. He is turning that place around . Magnificent Job to TJ and his staff . We will most definitely be coming back at least once a month.

I really dont understand the bad reviews based on mine and my girlfriends experience last night. The only two things that I could say in any negative way about our visit to Red Lobster in Huntsville last night was that it was a bit cold in the restaurant and there were a couple of servers who could clearly care less that we were at the host stand. However the server we had (not sure of her name) greeted us as soon as she saw us up there and gave us great service throughout our visit. The food was really good and did not take long to get to our table. We actually had our main courses before we finished our appetizer. I cant speak for everyone but we had a great experience from the time we were greeted to the moment we got up to leave even if it was a little chilly in the restaurant.

Tall was the best server Ive ever had, shes incredible and an invaluable asset to this store

Went to red lobster for lunch a week ago on a fri the food sucked the crab legs had no seasoning I dont know what kind of butter they gave me but it wasnt butter that water down I got a to go box the take out box was small for the food I had the waitress said they wouldnt give her a big box for my food they really need to do better will not be returning

No wonder there were so few cars in parking lot at noon on Sunday. Seated quickly and ordered grilled Trout. over thirty minutes later I received grilled Shrimp. Re: Owner Reply: I do not use Facebook. Suggest another way to contact.

Food was decent very, very greasy, service wasnt bad the wait was abnormally long about an hr after they told me 30 minutes, the servers were cursing like sailors! The atmosphere Im not going to even bare to be nice about it, it was awful and their sewage is definitely a problem. Theres probably mold in those spots under the carpet it smells so awful. & those lobster were dead inside the tank when I was there! Dietary restrictions: If youre allergic to seafood in any way do not go they have horrible cross contamination because the grease is not changed out!!!

Walked in to place a to go order. Was told I had to wait for the To go order Server. There were EIGHT employees all around me and no one would take my order. Ended up walking out after 10 mins of waiting and not even being offered a water or anything.

Waitress was nice , they need help like so many other restaurents.

This place STINKS! The carpet looks like its a 100 years old and the smell throughout the restaurant reflects it. Nasty and old looking in the restaurant. The menus even looked old. But, the smell.....N A S T Y!

The doors are open and the lights are on. We walked in to be seated and everyone working there had no idea their place of employment was still open. The employees should know what the hours of operation are so they don t turn revenue away.

Great customer service!

Food and service were excellent!!! So glad they are open for business again!!! Food

The worst lobster I have ever had there,no seasoning.

Hadn t had Red Lobster in a while, decided to stop in Huntsville on the way to Birmingham. When I tell you they DID NOT DISAPPOINT!!! So pleased with the service and how CLEAN it was. The manager TJ even came out to check in on us, made jokes, and we even found out we re from the same city in Georgia! Definitely will be returning each time we pass through!! Had to grab a few cheddar biscuits to go too!

As soon as me and my familybenterbwe were greeted at the door the almost here was nice service was great the manager tj stopped by our table had ba great personality was polite and we felt welcome will be sure to come back

I love this location... The food was great! The Management was always visible and ready to assist with anything we wanted. Keep up the great vibes! Kid-friendliness: I love the way the servers always greeted my baby in passing, even though they were busy.... Thank you SOOOOOOOOO much! I will be back!

The Gm Tj Was Amazing.! Place was clean and food was great.! Tj made sure to check in on our table and struck up amazing conversation 10/10 we recommend.!

Everything was delicious except the biscuits umm phenomenal js come visit this place and leave lots of tips. The service is too not unlike Applebee s!!

Very clean and polite staff, noticeable attention to detail. Temperatures were also spot on. Go to for quick lunch or amazing dinners! Treat yourself best owner run location in town!

Great food, Great Service

My family and I stopped by the Red Lobster in Huntsville for an early dinner, me and my husband was checking out the restaurant cleanliness to much of our appreciation it was very clean. The hospitality of the restaurant employees was very nice as well as the food. At the end of our dinner the General Manager had stopped by our table and asked about our service and food after a little small talk and our great appreciation of the full hospitality of the restaurant we let it be known that we will definitely be returning to the restaurant.

The best eating experience I ve had in yrs The manager TJ Was especially helpful The food and service was awesome

Too cheap to turn the AC on. Our server was more concerned with yelling at the hosts than helping me. At the very least it was fast so I could pay and go home as quick as possible. We had to wave the hostess over to get our drinks refilled and later for the check. Table next to us was dirty for our whole meal too. Crab queso was watery and the steak was undercooked. My crispy brussl sprout was more crisp than sproud and flavorless.

Open..food good..hot...,Carpet STINKS.. needs new...sit at bar area .tile cleaner...

Excellent food. Lobster was cooked perfectly! Service was on point to say the least. I never waited on anything I needed. Floor manager, very cool guy

The only thing that I had a problem with they didn t have ribeye steak I know it s a seafood house but they use to have ribeye steak with the seafood but either way it s awesome. The food is great the service is awesome and it s a lovely atmosphere

Walked in and was told there was a 25-30 min wait and the restaurant was empty! Finally got seated and waited another 15-20 mins to have server welcome us with room temp biscuits and another 10 minutes to get drinks. Then all 3 of us ordered the ultimate feast meal ($40 each). Drinks showed up and my tea was fresh and warm and almost all ice was melted. Asked for a cup of ice (never received). Server returned to bring refills and still no ice! Asked again and 10mins go by no ice! I walked up to the bar to get a cup of ice. After 20 more mins 2 out of 3 plates showed up. All food items were cold and rubbery! While waiting for 3rd plate to arrive, stopped another server for the manager, server said manager will be there in a few mins. Manager walked out of kitchen area and went to front desk then returned and went back to kitchen. Then 3rd plate finally arrived and that food was just as cold and rubbery. Still waiting on manager! Another 10 mins and server finally came to check on us. Asked for manager again and manager showed up 5 minutes later. Server wasn t good and a lot waiting for bad food. This is the worse time I ve ever had. Manager asked if we wanted them to reheat the food! I explain that we didn t have another hour to wait for bad reheated food! We got up and left!

My fiancé and I went out for her birthday, her steak was rare when she ordered it med well. Our server Alecia was never around and we waiting 30 mins every time she walked away. definitely not recommending anyone to eat here.

Well we got there around 6:15 and waited almost an hour before we even got our appetizer and 3 of the hosts were just on their phone almost that whole hour we were there and we finally got our one appetizer at 7:30 and then the kitchen ran out of half the food we ordered and they said they ve been getting their products from other places so i wouldn t go back there ever again lol i tried to give it another chance since the re open but yeah its horrible

To start, the interior is old and outdated. The smell inside there was a mixture of seafood and cat piss. Ordered our food, 10 minutes later was told they didnt have something to make my wifes chicken flatbread. She then orders another entree containing chicken. A few minutes later, my food was brought out without my wifes food. 5 minutes into my meal, the waitress informed us that the chicken was frozen and it would be 10-15 minutes to defrost it, then however long to cook it. My wife declined since I was almost done, and had to eat elsewhere. Now I see why this business is failing and closing down locations. Very mismanaged and poorly kept up.

Our party, of 4 and 2 kids look about 45 minutes to seat after being told it would take 20. Took 10 minutes for someone to come by and drop off some biscuits and get out drinks and apps. It look so long to get our drinks that the apps got there first. Food took to long but nothing I wouldnt look past if it was just that. But the entire time there was WAY TO LONG. Now the food was good. The staff was nice but I cant spend 2.5 hours at the restaurant. They need to work on some training and consolidating the area that the staff covering to speed it up. Its killing this place. Im being nice giving the 3 star. If I hadnt left my party there to finish eating no telling how long I would have been there.

Had a really good waitress. Food was fresh and hot. Not remodeled. Limited servers. Long wait time.

No one would let me place a take out order on the phone. I tried online, and it wasn t working. The first time I waited 15 minutes when someone asked me to wait. I hung up and called again. Someone different answered when I called back and he said he would have to go to the back of the store to get the take out person. After 6 minutes I hung up and called a different place. I won t be going to Red Lobster again. If call in orders are going to be allowed, you should answer the phone and take them. I did try to do it online and something was wrong. It is very frustrating!

Dietary restrictions: The sailors platter, the fish and chips, whatever is fried cannot be steamed or grilled, bad when you not supposed to have all fried Food

Nice visit.

Izzy last da y n l I keep GJ go hi 8

Don t bother making a reservation here because it s useless. last time I was here also took an hour and a half to get my food. I was hoping when this place opened up again it would be better, but unfortunately, the service problems are still the same.

Very cold. So good food got cold fast and was unable to eat cold fish.

My wife and I went last night to eat at red lobster. As soon as we went in the host told us they don t even have a time frame to give us for the wait and told us just to sit at the bar. We would have waited since we only get to get out the house about 2 times a year but that wasn t even an option. So we sat at the bar and the bartender argued with the host who sat us there and said we can t sit there and made a huge scene. We asked if we should move and with a bunch of attitude she told us to sit there and it would be ok. It took her 20 minutes to take out drink order. There was maybe 7 people at the bar and she couldn t handle even that much. We placed our whole order when she got our drink order and the appetizers came out on time and we re good. But after a hour of waiting for our dinner the bartender asked us if we wanted to leave but we wanted to get our food first and yea we would leave since we need to be getting back home to our children. She said she would box the food up for us when it comes out the kitchen. Now we ve been here 2 hours and still no food. Finally it gets brought out and it s so cold and she didn t even box it up for us she brought us to go boxes and said she is too busy to box it up. Worst service of my life and the place was greasy and nasty. The s bartender was horrible and the manager was nonexistent. Will never go back to this poor excuse for a restaurant.

Good food and service.

I came here after hearing they were back open and was definitely disappointed, food lacks flavor, service is subpar. I will not be back.

The biscuits were on point like they use to be...I ordered the create your own pick 4 dishes total... The scallops were good, the lobster was good and the shrimp Alfredo was good as well but the parrot bay shrimp needed to be cooked a bit longer. The service was slow and the Bartender forgot one of my sides, other than that I was satisfied.... Will go back at some point.

We went to RL yesterday for our 34th anniversary. When we walked in I noticed the carpet had been replaced, but there was a big stain up front. Ugly color choice. Made the bathroom and front doors look old and dirty. Hadiyah was our wait person. She forgot our salads. Never asked if we wanted more biscuits or refills on our drinks. My husband said his flounder was ok, but the breading was not crispy. My Walt s shrimp was good and my fries were good and hot. We ordered a cheesecake with strawberry topping and it was good too. Nothing was excellent. We have loved RL for 38 years. Sorry it has fallen so low. We won t be back.

Took 2 hours to get food. Was ok. Not bad just not what I expected

Why did they reopen??? I m giving one star because the lobster dip was delicious. Everything else not at all! What happened to Crabfest that they were advertising?? got there and no such thing! Ordered snow crab anyway and it s was not good. Overcooked with not much crab flavor. Baked potato was dried out service was very slow absolutely not worth the over $120 we spent combined. Next time we ll go to Juicy Seafood down the road and get much better food for way less money. Red Lobster just close back down don t even waste you time staying open if this is the food and service you re going to provide and there were a lot more unprofessional things that happened that I m not even going to mention! Update: reached out to the owners as requested per this review response. Waiting on them to reply and will update accordingly.

Wheelchair accessibility: Bathrooms very outdated. Recommended dishes

Went to red lobster last night for dinner, I we order stuffed flounder each the waitress ask what 2 sides I wanted? I ask what was they she told me M tators broccoli mac cheese I chose tators and mac & cheese... all was good till the bill came she charged me 2 time 3.69 for the mac & cheese I question her she said it was a premium side! Omgosh than why didnt she tell us. The flounder was so tiny (taste was great) I havent been to this red lobster for 15yrs guess itll be 20 before I go back

As a former employee, I have taken my husband to this location on several occasions. 1818 University Drive, Huntsville AL The staff is Outstanding and Efficient. Ms Karen behind the bar, and Mr Mike the GM are Truly dedicated and incredible. Food

What has happened to Red Lobster? Use to be a family favorite, but so disappointed with this one. We waited over an hour for our food. And our waitress brought out clam chowder when we had ordered the lobster bisque. The 2 kids meals came 20 minutes after the 4 adult meals, so the kids had been waiting an hour and 15 minutes to be seated and THEN an hour and 20 minutes for their food. The cole slaw tasted fermented and our fries were cold. I asked for sweetener for my tea, which I never got. Our salads came very late and we werent able to finish them before the 4 adult meals were served. Counting the wait to be seated (and it wasnt even very busy) and waiting on meals, our family of 6 was there over 3 hours. Just not worth it!

My food was fine but my husband got food poisoning right after we left the restaurant. Staff needs to check their seafood. Not ever eating here again.

Service wasnt good. Had to ask them for silverware. Had to ask them for something to crack the crab. Had to ask for refills. Drinks came late. Had to ask twice for a high chair. Food honestly was all right though. Crab legs were tasty and you got a lot for 25 bucks.

We went for a late lunch today. We arrived at about 1:45. We stood in line in front of the receptionist for over 10 minutes while she took two phone orders and actually went back to the kitchen to ask a question. She then seated a couple in front of us and proceeded to take another phone order. She should have asked callers to hold while seating folks because by the time we were seated, there were 6 people behind us. The food was slow to come out. And, to top it all off, my lobster tail wasnt even cooked all the way through. [I didnt bother to send it back because of the long wait for the food in the first place.] The second star is only because my wife liked her lobster with linguini.

Waited for Red Lobster to reopen and was happy to finally go today. So sad to report that it was worse than before. What happened to fresh tasting seafood? The lobster tank was filthy. The carpets were old and dirty. If the food is going to be like this you may as well put in a drive through and lower the prices a bit. Either way I don t t see this restaurant being around for long. Very disappointed. Our server was excellent and it s her birthday. So Happy Birthday!

45 minutes waiting and just recieved my salad, service was so slow. Food was just ok and not the Red Lobster quality I remember.

American classic.

So disappointed! Me and my husband drove an hour to eat here for a date and after being there for 2 hours we never got our food and was told it would be another 45 mins before the food came out. We paid for our drinks and appetizer that we ate even though we shouldnt have had to and left. We will never be back to this location ever again. Dont waste your time!

I was in Murfreesboro for business and very hungry by days end so I stopped by red lobster for dinner .on their menu was a lobster and crab legs for 35 dollars,the salad was great but main dish was NOT what I ordered. The lobster was the size of a large shrimp and the crab legs were not attached at the body as pictured but 5 pieces of legs the size of a pencil. I had already waited for this and was starved by this point or would have sent this back . Red Lobster was charged in the past with the old Bait and Switch well theyre back at it. No more overpriced seafood for me !!!!!!!!!!!!

This store is a joke.

When will you reopen??????????

This location is closed and has been for a number of months. Why do they still advertise and give no return on gift cards when there are no longer any locations near?

Looks like this Red Lobster didnt make the cut after RL declared bankruptcy and this location will be closed permanently?

Really craved RedLobster today, just to get there around noon and they aren t open. Plenty of people tried to get in but the doors were locked.

Food was tasteless and poor quality seafood. Way over priced for the quality of food. Service was slow with few people in the restaurant. Smell was not pleasant. Seems restaurant needs refreshing and cleaning.

The food is old and nasty do not eat at this location they need more for their training my server was completely lost didnt even get my meal correct do not come here the food is old.

I havent been to Red Lobster in a while so my lady and I decided to go and we sat at the bar and our bartender was incredible she made some Exquisite cocktails food was rapidly prepared BY HER!! Price was manageable considering the current economical situation. Overall I went in not really expected much however I was pleasantly surprised and quite honestly Blown Away by how awesome dinner was last night!!! Highly recommend this place!!

The endless Soup & Salad was absolutely delicious

So I got a smoothie took 20 minutes and klosolth is bad

The store needs to be closed down!!! It won t be long before they are gone with the service they give. Waited 15 mins no one came to seat us and other people were coming in as well ! We left! It s a shame because at one time they were really on their game!

We ordered online on valentines day 2024 We were given a pick up time at the university drive location and I guess everyone else was told to come at the same time because it was packed we ended up waiting 2 and a half hours I was so very upset we didnt leave or cancel because everyone just had a party outside while we waited still doesnt change the fact but it made it tolerable.

Terrible lobster

Ordered 7oz sirloin, and it was difficult to cut through and chewy. Replaced with a different one, and it was great. Other than that, the meal was very good.

As a table our food was very low grade. We ordered a burger mid well and it looked like a hockey puck. The water tasted like it had soap or something in it. Can t believe the quality of food from this store. I honestly don t know how it has a 4 star review can t tell if the hostess was high or what it would explain a lot.

It was so nice to be able to sit and eat. We picked RL. Service was so thankful to be back to work and serve guests. Food is consistent Parking: No issues Kid-friendliness: Yes Wheelchair accessibility: Yes

Excellent customer service and the food was fabulous

So my friend brought me here for my 50th birthday. They were not busy at all and had to wait on the hostess. Then my drink from the bar got to us before the soda from our server. Not to mention the food looked like it had been sitting under a heat lamp hours. I was very disappointed in the quality of the food.

Staff had attitude. Not pleasant at all. Restaurant was not busy. Water on floor from apparent leak in booth next to us and booth on other side had broken table. Ordered crab special 1 plate was fine other plate same food had half portion, potatoes looked like they were left overs. Not going back!

Food was ready when I got there asnd good but the service staff didnt smile or seem happy. The girl behind the bar doing to go seemed irritated that she had to do to go

Good food

Came here as we do every year for my son s birthday. I even checked online and it showed that Red Lobster opens at 11am. We arrived at the restaurant to find out that this Red Lobster has been closed until further notice for repairs. What makes me so mad is it could easily be posted that they are not open on Google. Unprofessional Red Lobster!!

This place is closed even though Corporate says it should be open. Sign on door for 3 weeks now.

This place has really gone done hill......

Food was sub par. I wouldnt order the baked potato again it tasted old. That wasnt even the main issue. Our servers name was toddric. We ordered my wife a margarita which she waited over twenty minutes to receive. I got out of my seat and seen it sitting it at the bar before returning to my seat. The server witnessed this and decided to grab her now watered down margarita and give it to her. I then ordered my beer after finally being able to having our server finally at our table to give him my order. They were out of voo doo. No problem I ordered blue moon. They were out of blue moon. No problem I ordered Samuel Adams. I waited over thirty minutes for my beer very ridiculous. Our food came out before I saw my beer after which my wife asked again for my beer as he was setting our food on the table. He did finally go and get it after the food was there. We will not be returning to this location because of the bad service. Still left him a good tip for bad service. maybe he was overwhelmed or having just a bad night but it certainly ruined our night too.

The sewage odor at the front door should have been my sign to leave. Hostess was verry kind but waitress should find another job. She had an ear bud in her ear and was trying to talk louder than her music was playing. Food came before salad. She walked away without refilling drinks and did not give silverware. She never came back to check on us. There was napkins and items laying in floor that she walked over without picking up. Felt nothing like Red Lobster atmosphere. Will not be going back until sure it has changed.

No flounder available on Friday at lunch. Ordered cod instead. It was so tough you couldnt even cut it with a butter knife. Worst lunch there in years. Could have had better fish at Captain Ds for much less.

Went to eat took an hr. to get seated then never got served we just left.No servers hardly at all.had a mother family walk out after us.guess we will never go back.because yall will be closed soon if you keep this up.Ive been visiting 30yrs

Went for Birthday , great experience, Lobster stuffed baked potato, so

Arrived at 3:30, waited too long, left, still no service, some staff didnt show and only 2 chefs. A lot of people left dissatisfied and disappointed including us. Wow

Awful management. Grossly Understaffed, can t deliver on pickup/curbside orders. 30 minutes past the time I was supposed to pick up my food and no idea when it would be done. Just ended up leaving, out $60.

Reserved table 2 weeks in advance, showed up 30 minutes early and was told we may not have a table ready at reserved time

I was waiting for take out order for almost 2 hours. Very poor management. More compassion from the employees.

Takes for ever to get your food. The service is like they want you gone so they dont bring you anything.

Having owned restaurants I usually skip leaving reviews because I know things happen but wow. I really wanted to give this place another chance. 1st off it was dirty, we are with EVERY TABLE and bar surrounding us with trash on it. After a 45 minute wait, ordering drinks, then appetizers to be told they were out of Lobster and Steak it s Saturday evening??!! Tell people that before you have them wait. My husband got endless shrimp the shrimp pasta was literally crunchy and dry. He attempts to order more shrimp only to be told they only have scampi. Hostess was amazing and truly trying to make the most of the situation she was in. $130 and the best thing was the bread and salad. Oh they were out of to go containers only the small ones, so no taking my crab home with me.

The food was very good, but they were out of Main Lobster and broccoli. The server was great.

Awful do not recommend really surprised they re even still open .

Decided for my birthday to return to here for some good food and this turned out to be the worse visit ever! Food was good as usual but waiting almost an hour to get our drinks and 10 more to get the appetizer plus another 15 for food to come.... is not what I had expected. They were fast to seat us and to get our bill but other than that i wish I used my birthday dinner for somewhere else. The only thing our server was interested in was a tip for doing as little as possible, I can go any fast food place for that, not Red Lobster. Not sure who is managing but the floors had trash on them, the bathrooms need repair and the servers need to serve. You would have thought the place was super busy but there were more empty tables than people there. So sad to have to remove stars due to poor service and to feel like you have been forgotten. I know, I know... I should have left and went somewhere else but then you wouldnt know how bad this place is now. :( STAY AWAY and go somewhere else!!!!!

Food was amazing.. server was amazing. It was the older guy by the bar. Excellent service and excellent food

Who was fantastic is always, but the lady that served me could have had a lot better attitude

Wages is on time everything cold was really cold everything hot was really hot I recommend it

Foods good got to the table faster then usual and had the best waiter no complaints

We didnt stay for dinner. When we left we didnt leave angry. I was however shocked at the state of the restaurant and the servers. I was a waitress for years and to walk into an establishment of Red Lobsters caliber and be met with the dumpster fire that was the five oclock dinner crew and atmosphere was impressively disappointing. When the waiting area began to fill I thought we may wait in the bar and get a cocktail. However, the bar was completely covered in trash and dirty dishes. It smelled of urine and I had to move some trash just to sit down. We were called back before the tender saw us so I ordered my martini at my table. Our waitress was completely dishevelled as were a few others that passed by us. I asked our waitress what happened because it seemed they were terribly understaffed and the restaurant was dirty everywhere... Her response was in complete bewilderment. She stated that the restaurant was always like this. When after 30 minutes I had still not received my martini and noticed the peeling paint on the ceiling we decided it was best to leave. I notified the manager that we needed to leave. He did tell us not to worry about the lemonade we had received and was very kind. Although he seemed quite overwhelmed and defeated. I would recommend reconsidering your visit.

Favorite restaurant! There are no complaints.

So wifey and I decided to have dinner at Red Lobster for our Anniversary. The Fu_king WORST. I had a reservation for 6 PM an had to wait an additional 30 min which turned into 45 min, 55 min. Supposedly, the kitchen is backed and ran out of Steak. Last I checked RL is a primarly Seafood. How do you run out of Steak. The servers cant even figure out what table gets what meal. Each time there has been something. I actually HATE going to this particular RL. I am nolonger a patron of RL in Huntsville, Alabama. ITS TIME FOR NEW MANAGEMENT. Update. We still have not been seated and their 26 people waiting. We finally had enough and left after an hour wait.

The worst experience ever at red lobster. Waited 25 minutes on my drink, turns out she didnt give my order to the bar. Salad had a black hair in it. By the time we got our food we didnt have time to wait another 40 minutes! She took it off the bill, but there was no apology from waitress NOR the Mgr!

We have been here many times in the past. This was the worst service and food ever, they have really gone down in management and wait staff. Slow service and not even caring how long it took. My husbands coffee was cold and the server said it was because of the cream he put in it, she grudgingly took it back and just had a very bad attitude. We will be going to the Decatur location from now on. We don t mind waiting if the server is friendly and lets us know there are issues but she said nothing. It was like we were an inconvenience to her. Sad it has gone so down hill, Red lobster used to be a nicer place to eat, not so much anymore

Food was good (not great), took some time to come and they didnt have the appetizer I first ordered, so I had to change it.

I went to the Red Lobster on University Drive last week. Had wanted a great seafood dinner. The store smelled of sewage, the place was ice cold, and I waited close to 5 minutes before anyone took me to a table. The waitress was super nice. However, she told me they had no heat that day and that it is also controlled somewhere out of the restaurants ability to adjust. I had to leave without ordering. THIS IS UNACCEPTABLE.

Good food. Great service and clean. Can be busy at times. May have to wait to be seated.

Called in a to-go order on a Tuesday night. Food took 20 minutes longer than quoted. They were out of the appetizer we ordered but charged us for it anyways. Forgot some of our food. Lobster linguini was so salty it was inedible. I love salty food but this pasta... it tasted like the head of a salt shaker fell off.

Food was luke warm at best after waiting over an hour to get it. Theres always a wait no matter the time. Every time we come.

A lovely last night in the USA at this restaurant! Mark was an informed and great waiter and our new friends who wished us welcome to America overwhelmed us with their incredible generosity and friendliness! Thanks, Huntsville! With regards from London, United Kingdom.

Four of us visited.We waited over an hour for our food. Three meals were just lukewarm and the hamburger ordered was burnt on the bottom. Waitress never came back to the table to check on us; we had to chase her down for our checks. Very disappointed as this used to be one of my favorite restaurants. Not sure Ill be back anytime soon.

I m not one to complain about service or the wait but this was horrible. Waited in the front for 20 mins. One worker was continuously walking back and forth to the front and didn t even bother looking at me and my friend. after being sat the wait there was another 20 mins before being asked for drinks. Server came to table twice and we continued to wait each time. We just ended up leaving and going somewhere else. Maybe just short staffed, but still really bad all around.

When Red Lobster is good, its really good but when its not, its realllllly bad. Service is always terrible. You are treated like an inconvenience instead of a guest. Even if you order the same thing every time, chances are it will be different each time. Whether its different shrimp used, freshness of ingredients, seasoning on the cheddar bay biscuits...no consistency. Scampi is supposed to be tail on, often it is tail off and tiny shrimp which they usually overcook. They never have the new items...want the crispy dragon shrimp? Well you better go to a different location because the one in Huntsville never has it. The restaurant is old and dilapidated with a terrible smell.

Good service

The hostess and waitress were excellent, but the kitchen was amazingly slow. We waited 45 minutes for a table and when we got inside the restaurant was half empty. We then proceeded to wait another 45 minutes for our food.

Not crowded but wait was 1 hour 15 minutes-told 35 minuteswhen we arrived. Booths are not comfortable unless you weigh 128 pounds. Our server was working like crazy, obviously short handed-this is Sunday after church. Food was fine. The place is really dated. Food

Excellent food and service.

Takeout. We stopped getting take-out for awhile because RL twice left out either the edamame beans or the greens from the soy salmon bowl. Tried again tonight and not only did they leave off the beans, they didnt cook the salmon with the ginger soy glaze. Something in the kitchen has gone downhill, sorry to say.

I placed a togo order. The server was amazingly friendly and on point. I will definitely return soon.

Two stars for serving Pepsi Gross Bring back Coca Cola Food : 5/5

We always endless shrimp !

Great food and service. We were a party of 4.

This was not the waitresss fault. She was great but the only person working the bar. She worked her butt off. There should be more than 1 person at the bar on a Saturday night. Shame on you!!

Love this place.

The food was delicious. The waitress was nice and a good servicer

Sad to see this place go downhill. Been going for years. Went for endless shrimp, so slow we left before we got any more. They said it was the stove, but they couldnt get the fried ones for us either. Waiter was nice though

Understaffed. The bartender was great just overworked. Trout and shrimp was way over cooked. Lobster was undercooked. Didn t finish the meals just paid the bill and left.

The server was Good ,Food was Good,it was a pleasant experience, meals are on the high side 20.00 to 40.00 per person .Amount of Food Small amounts, but delicious!

I was greeted with a rude staff member, she had a nasty attitude and no hair. They told us we had to wait 45 minutes but it has been 2 in a half hours, and when we went back to check they told us we had to wait another 20 minutes. The restaurant was very dirty. They couldn t care less to clean off the tables. When the food came out it was cold and have done but at least the biscuits were hot and good. 1/10 would NOT recommend.

My family and I went to red lobster on an empty stomach and wanted to leave with a full stomach. Well we didn t get that we were told the wait would be 45 minutes. That was ok with us because it was an acceptable wait time. What wasn t acceptable was that they lied and we were waiting for two hours. When we finally sat down we wait more time for our waitress to come. We ordered and when our food came separated from our sides. (So our sides came first and a few minutes later our main food came) The food also looked like hot dumpster trash. Our food was cold and the fries looked like they sat in grease for 10 minutes. They were soggy and gray. We of course sent it back and asked for crispy fries. But when we got fresh fries they looked the exact same. The fish and potatoes were also cold so we sent that back too. The manager was no help at all. We told him what was wrong and all he did was telling our waitress to do all the work WHEN WE PACIFICALLY ASKED HIM TO DO SO. The manager also had an attitude towards us because we didn t like that our food was cold. Overall it wasn t a great experience and I wouldn t wish this on my worst enemy.

This place filthy and the service is poor and extremely slow. The bar smells like trash. All the waiters except for the hostess were extremely rude.

seafood was way way way over cooked chewy and just ugh... the bacon Mac&chz was dry and not good at all.. salads were weak greens and soggy, whatever you do Dont order the fish and chips the grease is what it was... Then sat half the food on a counter and after 3 ppls heads hovered over it at the kiosk, I got up and got it myself. After being seated we waited over an hour for our food. WASTED $200.00.. WE ALL LEFT HUNGRY.

They have a small electronic game thing at the head of every booth. I had a toddler with me today and she was playing with it since it was sitting right where her high chair was and it was turned on. When I got my bill there was a $2.99 charge on there for it! Not one word was said to me by the waitress or hostess about the game or the charge! I have been going to red lobster for over 40 years! I will not go back!

Setting and service was slow, that was a 2 pm. not a rush hour. Waiter was GREAT.

Went to this location 4 of us. We got there at 3:50pm and our waiter was rushing everything, only to find out he gets off at 4pm. We got a different waitress. She took so long to get us anything. We all ordered unlimited shrimp and the food was extremely bad and under cooked. I had to send it back shrimp but it wasn t any better. This is the worst service I had ever experienced but I would not recommend this location for seafood or drinks.

Its was a good experience.

Horrible!!! Food is not good .why do we torture ourselves. They need a new facility and better bathrooms . They had no Cooks for a few hours. The managers were cooking

Great

The experience was HORRIBLE AND DISGUSTING. They took an hour to getnour food and then when we finally did get it i was NASTY. My daughter and sister had an order and then took an hour before was told that whatbthey wanted was frozen and had to change. The manager just kept acting like us waiting was ok.

It s been awhile since we have been to a Red Lobster. They finally changed their menu up. And added some new things. We tried the dragon calamari and they were delicious. We also tried the South western bowl. Well for us it s not as good as we thought it would be. It s hard to see rice and salad in the same dish. And the vinaigrette season was to bold for us. We will definitely come back and try something else. Wheelchair accessibility: Always wheelchair accessible but they need automatic door opening switch. The doors are heavy.

The food is to die for. The service is top-notch! However, the atmosphere is something they need to work on. Smelly carpet, crumbs everywhere, and just mostly run down at this point. Wheelchair accessibility: Good to roll

My experience was not great ,, my lobster was over cooked , the coleslaw smelled sour and the bake potato was hard ,, I asked for another and the waitress came back and said they didnt have many bake taters could they microwave it ,, I agreed ,, bad idea , it just wasnt soft and umptious , why cant red lobster cooked a proper baked potato, I will not be back , plenty of other wonseafood restaurants out there...

Its Red Lobster, the food is edible but nothing to write home about. The wait was over an hour! Our server was very nice, prompt and courteous. That was the best part.

Red Lobster has really gone down in quality but wayyyy up in price. Our table was dirty when we sat down, I said no big deal and other the crumbs off and sat, but I couldnt deal with my silverware being dirty so I had to say something about that to get another set. My fork had huge white crusty chunks all over it. The food was nothing to brag about and the table service was subpar. The price is too high for the less than mediocre experience we had there... Go to Pier 88 if youd really love some good seafood! They are lil pricey (seafood is just expensive in general) but wayyyyyy better in all ways than this joint was. And I remember when Red Lobster was the top tier of dining back when I was younger. The mighty sure has fallen...

This restaurant was empty on a sunday, heres why: check out the picture of my $20 meal. Salad in the background was not with my meal. Captain ds does a much better job as far as taste and quantity and quality for your money and Im not one to favor fast food. I couldnt believe what ruin red lobster has fallen into. A few years ago you had to wait for a table. Not now. This was a pick 2 shrimp meal, with an upcharge for the toppings on the potato. Stupid... i could have gotten more out of a $6 box of shrimp from the freezer section of walmart.

Lakeah G gave excellent service again! I really appreciate her genuine patience with my elderly Mother. The salmon was delicious and perfectly cooked. The salad was fresh. Parking: There are several handicapped spots which is wonderful. Wheelchair accessibility: There isa very nice ramp.

Had to wait on hostess to be seated. Clam chowder cold and watered down. Stuffed flounder drowned in sauce. Waitress good. I have always loved red lobster but not good anymore . SAD

Crab legs were not good at all....couldnt be cracked

Food wasnt up to red lobster quality, lobster was flat and rubbery worst seafood experience Ive ever had in my 49 years of dinning experiences

Food was good.

Second time TRYING to eat here. 5:30 on a Sunday. The lobby always has groups waiting to be seated, never a host/hostess to be seen. They walk past, stare, and say nothing. Lobby ends up crowded with people wearing disgusting amounts of perfume that cut in front of you. Good luck getting a table, and if you do, good luck getting food. The sheer amount of questions asked by the old folks in this place will leave your server so stunned that they cant even get your order in. Since it was the second time, not even going to bother coming back a third time, since its just a waiting game and nothing else. The first time I walked in, there was a man talking to the lobster tank and laughing to himself. Fantastic ambience to this place.

The wait to get in was not too bad. However, the hostess had skipped over us and seated another table. Our server was decent. We could hardly understand her because she talked so softly. My father is hard of hearing so we had to repeat a lot of stuff. Overall the experience was good.

Experience and service was only okay. My complaint would be is that over the years, Red Lobster has stopped selling fish varieties. It s basically only the staples now. If we actually want a seafood selection like mahi mahi, flounder, grouper, etc. this place is out. It was okay, just not okay enough for the price. $86 for two people.

Sub par. Rude service.

Restaurant was so cold I had to wear my hood. Server was overworked, so not the greatest service. Shrimp was way overcooked, as usual.

We ordered fish & chips, shrimp scampi, biscuits+ drinks to go! After we left, I noticed there was one piece of fish and no fries! I called the restaurant back and they told me I didnt order fries! I asked them what does fish and chips means? They continued to say that I didnt order fries! Igo back to get the fries, by this time my fish was cold. The biscuit was great though! I dont think I will EVER go back to that Red Lobster again!

Trust me, just go somewhere else. It was that bad

Our server was terrible! She wouldnt speak loud enough to hear her. We had to repeat ourselves over and over, and our drinks were always empty. We got seated right away, but then it took almost 2 hours to get our food, and when it did come out... it wasnt correct. Overall, it was extremely poor performance from a restaurant that most would consider to be a step up from most places. Next time, well just go to Captain Ds!!

Here is the sad, sad story of how I didnt get my dinner. We placed a togo order online, and when my husband arrived it wasnt ready (even though the restaurant was empty?), which is fine... That happens. However, when he got home and started unpacking it, things went downhill quickly. The steak was straight up RAW. I wish I was exaggerating, but I promise you the thing was still mooing. We couldnt even cut through it. Everything was cold, despite him waiting, and the shrimp was so overcooked it looked like it had been freeze dried. My salmon looks like someone took a bite out of it. All bad. That said, we called the store to see what our options were... if we could bring the food up there, get our money back, etc. We spoke with a manager (Shawn) who told us he would call us back once he spoke with the GM. About 25 minutes later, he called us back saying we would be refunded to our original method (which was mostly on an e-certificate). Since it wasnt a tangible card, we asked for a confirmation that the refund was taking place, and Shawn said he needed to speak with the GM again and would call back. After 30 minutes of not hearing from them, my husband called back to touch base. Multiple times he was hung up on before even speaking to a person. When he finally did get through, he asked to be transferred to a manager they said the manager was busy and my husband said he would be okay holding. They said that wasnt an option and a manager would call him back. That was over an hour ago now, so something tells me that call will never happen

The service suck didnt know what he was doing he was rude andit was very cold in the restaurant and to get more shrimp we had to wait a half hour every time and another waiter had too get us something else to eat Parking: University

3 of us went it stood of about 20 minutes no one came to great us or say it would be a minute. Looked around, it was only 2 tables seated, so it was NOT full after standing. we finally went to the bar on our on accord. The bartender. Walked away, NEVER addressed us, and he didnt come back for the extra 20 minutes we sat at the bar. we finally left