Rôtisserie De Joliette Inc in Joliette

We had ordered 17 meals for 6:30 p.m. but it was ready at 6:15 p.m. when we arrived, order according to the agreement but lukewarm

I waited for my order online, no delivery. After a call from me. I was told that the order was stuck in the computer????? So they didnt receive it. I highly doubt their explanation. Rather an oversight? No discounts, no offers for the mistake. I was only asked if I still wanted my order. Im at work without lunch, yes I want to eat, but my lunch hour was over.

I have ordered from them several times, the prices are very good, the food excellent and they always remember to put utensils every time. Really I could have given it an 8/5 star :) And both the staff who take the orders and those who deliver, a big wow.

I ordered a 6 breast fillets meal. When ordering on the site, there is no way to choose fries as a side dish, to continue the order you have to choose an extra. The site shows $19.99 plus taxes, so I call to place the order and surprise when it arrives, it becomes $23.49 plus taxes. Nice gang of thieves!

Since 1971, and they are still my favorite

I just took my order of 1/2 side rise and brisket I wanted to experience their ribs because Im a real fan! But I was really disappointed because the ribs were charred and only tasted like burning, I had to throw them in the trash. So finished forever for the meal on the side get up But the brisket was delicious as usual!

Best chicken in Joliette beach!

We ordered 2 club sandwiches at 7:30 p.m., had to wait over an hour and a half for our order so that it arrived at 8 p.m. The cold soft fries, The club sandwich is poorly made, poorly toasted, 2 buns in each non-toasted and very few ingredients, otherwise no chicken. So disappointed with our order. At the price that cost us plus the tip. $50 total spent.

I ordered take out and I am very disappointed. The fries have clearly been reheated in oil and the sauce has no taste. Last time for me in the future it will be Benny

Alright

The service is average and the chicken is not always well cooked. Twice I had 1 thigh that was still pink. I order elsewhere for chicken, except that their poutine is very good.

Insects in my Poutine Jumbo 48 Oz, I showed it to the counter they told me that it was normal that sometimes insects are found in certain orders

The quality of the food greatly disappointed us.

Ordered 2 club poutines. The sauce is really too peppery. The club was poorly cut and difficult to hold and also I had the death bone in one bite which is very dangerous in a club sandwich. First time and probably the last.

Delicious, too bad we cant eat inside

I go there from time to time. I like. A thing ? Place your chips in a separate box and do not close the bag. They will be crispy and not soft like when the bag is closed. Be careful last time the chosen thigh (two days ago) was a little... pink at the bottom. But otherwise super good

Worst customer service and delivery in Joliette

Overcooked fries, dry chicken and an error in the online order because apparently the website does not note more sauce less cabbage on the duos... In short, 2nd disappointment in two orders... Our favorite has become much less attractive recently. ..

The chicken is really very good. Very little parking space since the redevelopment.

Several errors in orders of more than $70 for accommodations of $20 I find it really deplorable..

Very generous 1 star! We made two invoices and neither of the two in each of the meals ordered there were errors... a real joke he offered us a credit of 20$ for two invoices of approximately 70$ we offered to get the dishes back as well as to put back our box without success very disappointed

Worst customer service, order error on both invoices totaling almost $70. No refunds, no order returns! And unfortunately it was not edible. Go to Bennys instead, best and A1 customer service. At a 1 star it s generous. Looking at your opinions, it s not getting any better

We ordered 2 clubs and a thigh as well as a few sachets of vinegar. Upon arrival, the delivery man realized that a club was missing. As we did not want to wait another hour, he had to call to have the order corrected and a club removed. I wasnt offered a discount, the chicken was very fatty, the club was soggy and limp and we didnt get the vinegar packets. Never again this place!

the chicken is very good delicious excellent service THANKS

best chicken in town

We ordered a bowl of chicken which was very good and chicken wings which are not recommended...they were dry and hard.

No. 1 in Joliette

Did you change the sauce? It doesnt taste like before, its less spicy and delicious than before, its more liquid too

Succulent chicken and generous portions.

Since it was sold, its not the same thing anymore. The quantities are no longer the same.

Delicious!

best chicken poutine

So disappointed fries way too reheated, very hard, overcooked chicken not good

The best rotisserie in the region.

Good meal, but a big zero for the online service. Their chefs special does not display the reduced price on Tuesday, the promo code of 15% on any online order does not work, I then decide to go there for the promo code for free puff sausages, I am asked for a sale minimum on my order to have them, I then add an item to have access to them, the code passes, but once the order is completed, they will never have been added to the items. Finally we arrive at the checkouts to collect the order, but we are asked to queue and wait with everyone who orders there... big waste of time from A to Z.

Extremely disappointed, in 13 years of living in Joliette, this is the first time that I went to the Joliette rotisserie instead of Benny on visitation, due to a mishap. $25 for a chicken poutine compared to 14.37 at Bennys, same family, almost double the price for the same quantity, same thing, white meat, with extra cheese. In short, this is the last time in my life that I will go to Benny or Rotisserie Joliette. And whats more, the damn sauce is cold, I have to change the container and reheat my $25 poutine when Im staying 2 blocks from the restaurant...

Alright

Very good chicken poutine taken out yesterday. Short wait of 5 min. to receive the dish. On the other hand, $23 is expensive for a jumbo which is actually a large poutine. Also, why not install tables for eating outside? We had to find a park with a table that wasnt super clean.

very nice place to order good roast chicken

Good evening Today February 7, 2024 I had an Extra Cheese Poutine delivered and I received everything because I specified it in the message to the delivery people and I even received the bag that I had not received with my order on January 24, thanks to delivery person for telling the manager about this I hope that this message will be taken into consideration, so that this happens as little as possible because its really disappointing to pay for something you dont have. Good evening I want to tell you that on Wednesday January 24, 2024 at dinner I ordered an extra cheese Poutine online, when I opened my box it was too late to call you but my extra cheese was missing because normally they send me two bags of cheese and they sent me just one, the sauces were there separately in the box and yet I paid 21.23 or others for having taken an extra cheese poutine and it was the first time that This happened to me, I hope that this does not happen too often regardless of the situation and on this I hope that you will take this message into consideration please thank you. Good evening I ordered this evening May 18, 2023 And the manager who takes care of closing the order boxes still forgot to close the lid of my poutine and thats several negative opinions that I leave about this problem. I hope that this will be taken seriously so that This will not happen again because it is dangerous for the escape and it will burn so please notify the person responsible, thank you. Good evening I ordered a mega poutine this evening on April 11, 2023 and I received them with the lid poorly closed and a little more I dropped it and burned myself so the person who takes care of this task he or she checks that the lids be closed well before putting them in the boxes because this is not the first time that this bad experience has happened to me, so I hope that this opinion will be taken seriously please thank you. Good evening This evening, February 9, 2021, I ordered a poutine and the lid was still not properly closed and it has been two or more times that my poutine has arrived lukewarm so I hope that the person who is in charge of making the poutines or others be warned of this please thank you. Hello Mr Goyet I would like to tell you that everything is excellent at your place except the poutine, the fries are softer than before basically it has dropped in my estimation, that you should not charge more for delivery since we already tip, so please think about all of this together and for the Tuesday special you should do it twice a week bye. Good morning I ordered a jumbo poutine this evening, November 12, 2018 Around 4:48 p.m. to deliver to St Charles Borromée and the lid was not closed properly so I hope the person responsible for this will be more careful thank you bye .

I have been a customer at the rotisserie since 2016. Since 2023, the quality of service has been in free fall. I order puff sausages as a starter, as well as soup. No mustard sauce as usual in the box. I call to ask if it is possible to have some, they refuse because I live too far away and they add insult to injury by telling me that it was my responsibility to ask the lady at phone sauces, and that they are not in error (something I have never had to do in the past). When I say that puff sausages without sauce are not really edible and ask him what he would do in my place, his response well... put on some ketchup, I dont know what to tell you. It was up to you to ask sauce. If its not written on the receipt were not in. Well, bye bye rotisserie. Cooking and feeding the people around you is also a job of PR and interpersonal skills. Unpleasant, $40 in the trash.

Very rushed to finish with you takes not enough time to be courteous on the phone

Hands down the best poutine sauce ever. The best poutine sauce in the world.

THANKS! to make us fool on the phone and on the website when you are closed!!! Without genius!!

Very good, served quickly

I ordered a brisket last night and was very disappointed. It arrived cold and looked like reheated chicken. I shared my impression with friends and they too find that the quality is lower than what we have already experienced. Im going to put you in the punishment box for a while. Hoping that you will take this comment into consideration.

Its still my choice for ordering chicken, but with the new trays I wonder if the portions are smaller than before or if thats an illusion. I remember that in the past, there were more fries than the container could hold. This is no longer the case. Now, only the price has increased.

Variable opening hours: Its hateful. Since the sale of this rotisserie to the current owner, many practices have changed or simply disappeared. Wish: Whoever from the Benny family of old should take over this institution.

Cold reception. They work... a small smile isnt too forcing!

The best poutine in town and the best sauce... not to mention the chicken!!! but expect to pay! but wow

Since Benny bought the Joliette BBQ rotisserie it has gone from excellent to mediocre. They changed the sauce, the bread and the chicken is no longer as juicy. Too bad, but I prefer to buy already cooked chicken at the IGA or Métro because its a fraction of the price for the same quality that its become at Joliette BBQ.

I ordered online at 6:15 p.m. and after 2 hours of waiting, nothing received. I find it very ordinary.

To flee

Very good service

Always good

Very bad customer service, the madam spoke to me as if I were her child even though I am 50 years old for a delivery at 12 mins its been 3 times that Ive seen that from her well good luck maam for the future but excellent food

$30 for a take-out chicken poutine!

The poutine and chefs choice are good. I find the brown sauce too spicy for my taste

Excellent as usual

I completely agree with Jasmines comment since Benny bought Joliette BBQ the quality is MEDIOCRE! Benny doesnt use the grain-fed chicken we had with Joliette BBQ. You can see the difference immediately: the portion is less plump and often too roasted. Rawdons Benny is equal to this one too! Alas!

Okay, in more

Depuis que Benny a racheté la Rôtisserie Joliette, cest déception par dessus déception ... Ça fait plusieurs fois que je commande une poutine, le couvercle est toujours mal fermé, la sauce va DANS la poutine, ça change grandement la qualité du produit ... Avant je faisais un détour pour une poutine, maintenant jai envie de faire un détour pour éviter la place ...

Super nice campsite, very clean, access to the Ottawa River

As a trader myself, I know well that it is not easy to satisfy customers, a customer for several years at Rotisserie Joliette, my poutine looked more like fries with a sauce of 10 grains of cheese at most. It seems to me as an employee I would say to myself would you like to have a meal like this at the prices it costs. Too bad I didnt think to take a photo.

Degusted service, 25 minutes on site having 2 meals, staff 0 I recommend to anyone.

Fast delivery, hot meal, super tender breasts, I have nothing negative, it was perfect!

Good taste good prices

Takeaway only but the best place in Joliette

Greater satisfaction from eating the Joliette rotisserie. I never thought I would say that. I like St-Hubert now

I love the rotisserie, me and my boyfriend go there often but there I had a toothpick in my poutine. It could have ended pretty badly if I hadnt paid attention.

Very good

On delivery: The chicken is good, but the poutine is very disappointing. The sauce is put directly into the fries with the cheese, making the fries soft.

Accessible entrance, delicious food, a vast menu, but...the staff depending on the day can have very unpleasant service as it can be impeccable.fast service despite the high demand.I love it

Good food, good service! I recommend

Always good fresh and well cooked!! Lots of fries!!

Better than benny

Since they sold too many things we have changed like the quality of customer service, before we could ask for the cheese separately (in the case where delivery would take 1 hour) now we are told dsl we cannot do the whims of tlm ! What ?!?!? The quality of the food and the prices change... but I always give a 5 to the delivery people!!!

Poutine with sauce and cheese aside, I dont like this way of doing it! Not too bad!! But the chicken is delicious, and good portions

The service has been weak for some time, I was a regular customer and I will not make another call to this place, after several inconveniences

The best chicken and sauce hummmmm

In the past 6 months, we have picked up twice in take-out, nothing to say. Unfortunately, twice in delivery its different.... 1h15 and 1h35 of waiting and the meals are cold. You have to transfer everything to microwaveable dishes and the experience and taste are no longer there. I dont blame the gang, I understand that they do what they can, but I strongly suggest that you pick up your meal there!

Delivery problems for kek months... today we are changing the poutine formats without notifying the customer Umm feels like buying a company to kill her...

Very disappointed with the new poutine formats. There were 5 of us who had a regular-sized poutine. We waited 1 hour 15 minutes to get 5 poutines, almost twice as small as before. I was still hungry afterwards for $12 a poutine, it was almost as big as the one at McDonalds. If the format of the poutine has changed, you must at least notify the customer who assesses their appetite based on what they expect from you. Disappointing. No more poutine from the rotisserie for us.

It lost a little and more expensive but still one of my favorites

Homemade wings are delicious

Wonderful, incredible, succulent, the best!

Very unfortunate to call to have an order prepared and to be told that you have to go to the counter. And stupid look of the lady who answered

The poutine is excellent!

Tender chicken!

Disgusting

The best chicken in Joliette

The best chicken in Joliette and the surrounding area

during covid it was difficult but we are getting back on track!!! well done

The chicken poutine is really good

Got VERY SICK after eating there! And not just me! Dont go eating there!!!!!!!!!!!!!!!

Always good

I ordered a poutine at 11:39 a.m. - arrived at 1:22 p.m. - cold and frozen cheese. and I paid $17 for it - I will never call this restaurant again...

Best poutine in Quebec!

Still good after decades.

Great welcome, its worth the detour... its not great but its really good!

Great Tuesday Special

Great food

No matter what I write as a comment, management will respond. Hello **GOOGLE USER NAME**! We greatly appreciate the time you take to give us your opinion. We are delighted that you had a good time. Im looking forward to seeing you again! Edit: Not disappointed with the chicken or the social media manager. It blames Benny and his buggy and borderline fraudulent online order.

Now they close at 8 p.m.

I called at 7 p.m. and the delivery man arrived 2 hours later! Fortunately it s not up to the delivery person to pay for telephone incompetence and just tell us that they are in the know . I left him a tip without taking the order! The service is as good as it used to be

Dont go there, we waited 20 minutes for someone to answer us where to take our orders. Nobody came.

Online order with delivery confirmation between 6:15 p.m. and 7 p.m. I call at 7:20 p.m. and sorry I ran out of chicken due to power outage in the city.but not to them. The application could not say a realistic message or at worst a second message for the delay

Ceux qui ont acheté ca réduisent la taille des portions, ne prennent plus de commandes pour emporter, on passe 40 minutes sur place .J en mange depuis plus de 35 ans. J étais en route et on me dit qu ils ne prennent plus les commandes. C est terminé. On va ailleurs, c est moins de trouble. Je nai que 30 minutes pour dîner. Je vous barre a vie.

Im not in the habit of complaining about Google reviews But here, I activated my account to be able to tell my experience. I ordered online so as not to wait too long. I am quite patient, each in turn . My order was supposed to be ready at 7:33 p.m. I arrive at 7:30 p.m. I left at 8:10 p.m. They forgot my order 2 times. No excuses. I arrive at our house, Ive been going there for 35 years. I go there less often, I live further away now. Portion halved, almost no cheese, fries hard and not edible. There is just the sauce which is good but the sauce is not really nourishing. Ill go somewhere else. I wont waste my time there anymore. I would have put 0 if I could. You dont need to respond with your copied and pasted excuse.

Its so disappointing to see our chicken restaurant become what it is. Portions greatly reduced, sauce was changed. At this point, it no longer tempts us...

Good service excellent sauce

Sauce better than benny

Excellent service Best Chicken

The best chicken

Its too expensive for such a small chicken. One thigh is the size of my hand.

For the price they paid, they could have left the same portion of fries as before, frankly disappointed

Fast service

Very good.

Mikwetc The chicken was good. My daughter loved the croquettes.

It is the best chicken on planet Earth because it is cooked in a special way to roast the skin so that it is edible and I have never seen that and I have traveled the world until Australia in the United States in Australia and nor in any other country they cook chicken like at Joliette barbecue it is the best restaurant I have known in my life and I warmly recommend it to you I am a Google evaluator I give 5 stars easily for having been there more than 500 times with my friends my family since the beginning of my life

Very disappointed in delivery, always forgotten... I went to pick it up and last time I spent my money there! Very expensive! Poutine barely has any cheese the sauce tastes watery!

Quick and courteous service Kid-friendliness: It is a counter service to bring

I ordered a breaded chicken wrap and noticed a strange piece. Looking closely, I quickly realized that it was an insect that was between the wrap and the chicken strip. I threw my meal in the trash! Disgusted is a weak word! I called to mention it to a manager and I was stubborn about what I saw since I was told again that it was impossible even though I had a very clear photo to support my claims! They finally admitted to me that they no longer had the same salad and that it no longer arrived washed and packaged as before. This is unacceptable. We cannot play on food safety. Besides, I still have not received a refund as I was told and I can no longer call this evening since the restaurant is closed until tomorrow. Very bad experience.

Rotisserie Joliette has been my favorite restaurant for the majority of my life, but lately its been really frustrating. Since Benny bought it, they no longer put the sauce, chicken etc. in it. in the default poutine. It doesnt matter, well just ask that everything be put in when ordering. Nope! 9 times out of 10 they forget to do it, or they put the sauce but not the chicken, or they do it in one of the 3 poutines despite the receptionist correctly writing to put it in *each* poutine on the order. On the one hand, its trivial, its not a big problem, if it happened once in a while I would have kept a rating of 5/5 without hesitation. But its more than recurring, even though it was perfect for more than a decade. If the problem improves, I will be happy to restore my 5/5 and positive message.

Really disappointing, the poutine sauce tastes like water, its bland unlike the old one which was delicious but it was hot at least.

Good service The girls are super friendly and they answered my many questions, thank you!

So disappointed in cold poutine with sauce that tastes like water without counting that they forgot the bacon...

I strongly advise against 2 hours of waiting for delivery (which in the end didnt even happen) when I call the incompetent cashier tells me that its sent I call back she transfers me to the manager the manager tells me that it never left. I had to go get it so I left the store and it didnt even reimburse me for the delivery and left the tip to the delivery person (order which had already all been paid for on their site) Last time definitely the worst experience I had just this day

We cant eat indoors. And this Saturday the pandemic

But well come back when it comes to eating a club sandwich

Very good

We are in Quebec. The messages you leave on your answering machine should be in French, please.

Very disappointed with the telephone service...it is difficult to get on the line. In addition, 1 hour before closing they no longer make outside deliveries (note that I live 15 minutes from the restaurant, on the Joliette Saint-Ambroise limit), the service could be considerably improved

Small parking lot, very fast service

Best bbq sauce ever

Very good

Good chicken!!

Chicken bacon poutine yum if he doesnt forget the bacon in it

Best Rotisserie in the world

Its always the best skin and the best sauce

Always good

Its the best rotisserie in decades. Well done and what about the chicken, make the detour.

I had flies in my meal, the boss called me a cheat and didnt want to know anything

Very tasty

Chicken Poutine the best in my taste

It is without a doubt one of the Best BBQ Chicken in Joliette

The best chicken Ive eaten to date. You could shred the chicken with a plastic fork. The sauce was good. The location right next to a park with a river was wow.

The wait is a little long, but the chicken is always good.

Excellent chicken! I recommend it to everyone!

Traditional 1/4 chicken boxes at a good take-out price.

Good economical meal

best poutine but very high price.

Bland food. Tasteless. The delivery girl forces me to tip her by telling me that she is paid by tips

DON T TAKE POPCORN CHICKEN Not too great of a place. They say they use St cheese curds, I dont know what it is that makes it squeek squeek, but thats really not it. The popcorn chicken is really not good, its blended, pre-made, frozen style chicken bites. You get a handful for $7...

Best chicken in the region!!

that

The original rotisserie, the best chicken and Poutine in the region

November 27, 2021. We have placed an order for delivery. The comments I am going to make in no way concern the gentleman who came to deliver. The fries were cold and undercooked. One of the chicken poutines had barely a few flakes of chicken. In addition, the elderly gentleman who delivered our order had difficulty with the payment machine and that made him nervous, IT WAS NOT HIS FAULT POOR SIR, THE INTELLIGENT WHO RUNS THE RESTAURANT, HIM HAVE RETURNED THE SAID MACHINE WITHOUT GIVING IT A MINIMUM OF TRAINING. I can tell you that we helped him and with pleasure too. Older people have the heart to return to work because there is a lack of REAL WORKERS. Tabarn .. treat them as they deserve. ME ITS DONE The JOLIETTE rotisserie.

Excellent table and fast and courteous service, Céline and I recommend.

Very good food, competitive price.

Very good and good service at the counter

I adore !!!! Everything is good from to @z. Fast and hot delivery service!! The staff is pleasant.