Dairy Queen Grill & Chill in Kanata

Picked up an ice cream cake at the last minute. Teresa made sure it was exactly what I needed and went out of her way to help me when she noticed that I had my hands full.

Pretty bad service. The service girl shut the window when I asked for a spoon and napkin for the Sunday...whf ------------- Seems like the service has improved a lot, the new crew is better trained, better efficiency, improved customer service

Pretty good service and food.

Not really anything special. If you are not a fan of Dairy Queen soft ice cream then its not going to be interesting.

very good

Very yummy ice cream :) Kid-friendliness: Kids loved the ice cream at Dairy Queen. Food : 5/5 |

Ice cream - what more needs to be said. Just - they have great burgers and fries, also

Ordered an ice cream cake and received wonderful service and attention to detail. Thank you

Staff is polite, food as expected and served fast.

DQ is always good. Everyone pretty much knows what they are getting there by now. Friendly staff

My kids wanted chocolate and vanilla swirl sundae. They do not have chocolate . They substituted with chocolate syrup. Not the same taste. Im surprised dairy queen dows not have chocolate sundaes.

been going here for years and it s consistently a great location with great service. felt the need to leave a review after visiting tonight (around 10:30pm july 10th) and the guy at the drive through was super kind even though we came in late and ordered food.

Custom parfait made with caramel, chocolate, cherries, caramel and topped off with pecan.

This Dairy Queen actually knows how to mix the Blizzard down to the bottom. There are only a couple of places in Ottawa that will consistently mix the toppings thoroughly. Thank you for actually caring about the quality of your product. Its great to use the app and gain points on purchases towards free treats. The atmosphere is good. The staff are friendly The place is clean

Great service, wonderful cool treats, clean washroom.

The App is worthwhile when treating the granddaughter.

Great service!!

This is the only DQ that Ive been to that continuously charges for extra toppings when a substitution is requested. Ordering a strawberry cheesecake blizzard, but subbing strawberries for oreo results in an additional $1.60. Some blizzards have 3 toppings to begin with. Ive had this happen for swapping chocolate sauce with caramel, so its not about premium toppings. Its simply an unethical way of making more money. Really not loving that, so wont be returning to this location.

I request a Taylor Swift cake with red trim and a black snake for reputation. The young girl that decorated created the most amazing Taylor Swift cake with the gel icing. She made Taylor Swift in her reputation outfit. Amazing, 11 out of 10

Good food, great service and the app is easy to use and you can collect points to be used against purchases, they also have great coupons.

It s was okay.

Delicious cool treats on a very warm day, what could be better.

Did amazing job on our sons bday cake !

I ordered a custom cake on the weekend and was super impressed. They made it just the way we wanted and was perfect! Thank you so much!

How can you not visit DQ on a beautiful spring day.

I love this place. They always put alot of stuff in the blizzards. Normally, Dairy Queen is pretty stingy on toppings but not this one!

Nice and cozy place, very good and tasty food, as well as polite and kind staff.

Restaurant decor very nice, employees very polite. Fries extremely salty, burger was not so good either. The Sunday just had, strawberry sauce not even frozen strawberries. Food : 2/5

Clean, respectful service and efficient

I grabbed an already made cake from the freezer for a birthday. We love Dairy Queen cake!

Good experience over all.

Staff is very friendly and suggested accordingly. Thanks Vegetarian options: They have many options for vegetarian and eggfree foods.

I showed up at 9:30pm they close at 10pm but they had already locked the doors and would not serve me. I drove all the way out here. Very unprofessional. Very disappointed.

Incompetent staff

Decent DQ!! Smells strange inside the store though. Drive through is the go to.

The staff was very friendly but there was a very bad odor in the restaurant

Every time i come to this diary queen, the moolattes are always different! & every time i order a moolatte, the staff always seems so confused about what I m ordering. I can never taste the coffee flavor strong enough. I ve tried the regular one, vanilla, & mocha. I must have gotten lucky with the mocha once because you could actually taste the coffee flavor. When i tried the regular flavor, it literally just tasted like a vanilla milkshake. I ordered a mocha moolatte today, really hoping I d get lucky like last time.. but no, there s SO much chocolate mixed in this drink, i almost couldn t drink it. I just want a moolatte properly made for once. :( especially for the amount I m paying for. I m going to TRY requesting more coffee syrup. It s frustrating playing russian moolatte when they cost so much! :( i really wish i knew how to include pictures. & they never garnish the whipped cream accordingly to flavor like the pics show either but that s not my main concern!

If only halal food was available! With no cross contamination.

Friendly staff and fast service. Got a cake for mothers day and was very pleased with the service.

Enjoyed the Flamethrower, the Blizzard was great, and happy they were willing to reheat my onion rings for me.

My kids love it...

Just had the saddest banana split. Very little toppings, and put together very poorly.

We order at least 2-3 custom made cakes per year for about the last 10 years from this location and we are always impressed with their cake decorating skills! The latest request we gave them was Link from the latest Zelda video game. That was really all and left it up to them. Everyone in the family was amazed at the special cake they came up with. What a talented team! Thank you for making our family celebrations so special!!

1- The last half of the strawberry cheese cake blizzard is always a plain ice-cream. They dont mix it well. 2- Staff shows attitude if you ask for napkins or extra spoon. It become worse if the customer is a visible minority. Some need more anti racism training! Food

I mean the blizzards are worth a drive in a blizzard! Good service and delicious treats

Be very specific when ordering your cake on the phone. This is sloppy I am so disappointed The truck is so small compared to the HUGE sloppy and off centred writing. Hope it tastes better than it looks.

The staff was very helpful and friendly.

Nice treats.

OMG, three small chocolate dipped cones over $16 with tax. You have got to be kidding me. Its McDs for ice cream cones from now on. Or better yet, Hagen Daas ice cream bars from the grocery. A box of three for the cost of one DQ dipped cone.

My boys and I stopped by for a bite while passing through town and it was a good choice. Friendly staff and good food. The place was clean and we were very satisfied.

Super busy ..forget about the drivethru

Good service

Went there this evening and the person in drive through was yelling at the staff. Dont take orders unless you make them for me. However we did go In person, the cashier was new and very very sweet. It was some what clean other than garbage. Wheelchair accessibility: They have no wheelchair accessibility

Kids loved it

Smaller portions and higher prices but still the best place for ice cream favourites.

their dipped ice creams are just perfect. also love their mushroom and swiss burger. Their blizzards are so good too. I also love their ice cream cakes and treatzapizza are my favorite whenever i have guests over. The skor and smarties are our favorite!

Everything was good but my only complaint is that they didnt have ice for my drink

Great

Cody was amazing had such great service on my visit on Saturday

Very happy when stopping by for ice cream.

Staff are not helpful. They couldnt handle the coupons correctly, and the staff didnt offer any help. We then left to another DQ, no problem at all.

Customer service sucks.

Very very average

Fries and ice cream is good. Burgers not so much. And took a very long time.

Excellent service

One of the quicker Dairy Queens that Ive ever been to. The drive thru moved right along. Its in an awkward location but all in all, pretty nice.

Always our go to on a hot summers day.

Great location. Always good customer service and food quality.

So I went to throw the drive throw and I got a 4 piece chicken basket and they didn t give me any chicken. They also don t answer there phone. Luckily they gave us a new meal when we went back. But still frustrating when we got home and has to go all the way back there.

Previously fine, but has slipped with cleaning after allergens. today found a peanut in my strawberry milkshake though. Im glad Im not allergic, but someone else could have been.

They gave me gravy that actually gave me 1st degree burns!! Skin melted off my finger..healing now but true!

Been my favorite DQ in town forever and I still love coming here. Make Greg the manager and give the man a raise

Best Cheese burgers!

Weve had good experiences at this location. There always seems to be a manager on duty, making sure that everything is done right and the staff seem to take pride in providing good service and being part of a well performing team. Cant ask for more. May 2022 update: still excellent service, this is our home DQ now

Grabbed a blizzard, was yummy as usual. Prices have gone up like everything else.

Friendly staff. Great food. Thanks

Always friendly staff here , and doggo loves the puppy cup

Poor place to go went throught drive thru gave my order got to window waited as staff looked liked chickens running around with there heads cut off finally someone comes to window and went to give me something I didnt order now been told to go around to front someone will bring your meal 5 minutes no show 10 minutes no show 15 minutes still no show 20 minutes by this time I go in there not even making my meal so I asked for a refund will clueless couldnt do that right she tried twice by now Im ajetataited walked out with out my food or my money worst place to go

There was a power outage in the city and this was one of the only restaurants open in the area. As such the was a huge influx of people all at once. The staff managed the situation extremely well, especially the manager working at night who dealt with a very rude and disgruntled patron with professionalism. Even after being physically pushed. Well done!

Got a completely different blizzard flavor than what I ordered through the drive thru

Another great banana split!

Just sto0ped by and due to an influx of 30 children couldnt even get served. Waited in line over 20 minutes while kids came back and forth budding the line because their friends were still in it. Too bad you dont care about your other customers. If I could give a 0 I would. Waited 20 minutes to be served while being butted in line again and again by the same children. Hope they keep your business afloat

Standard dairy queen. Staff is young so mix of good service and mild shenanigans. Decor manages to look industrial and surfaces are quickly wiped down but not clean. Ice cream is tasty, service is quick.

they lose a star for taking away the kit kat blizzard and the fact none of your staff ever provide a napkin by default. we gotta ask multiple times to get enough for 4 people. seems kinda weird to Nickle and dime napkins so much when you over charge for ice cream that isnt really ice cream. Despite this, they are popular in the area, good long drivethru area. Unfortunately the location isnt ideal if you are coming East bound on Hazelden.

Brought back memories of growing up here in Ottawa to drop into the DQ and just grab a simple Dilly Bar on a warm evening walk. A nice treat

Stuck their fingers in my food and became rude when I complained..... To the boy with purple/pink hair working the window you need to learn some manners. I understand some people can be fussy but your co-worker stuck their fingers INSIDE my blizzard. This should not become a case of you becoming rude and annoyed with me simply because I complained and POLITELY asked for a new blizzard to be made. You should not give me a dirty glaring look and become rude, simply apologize (which you did not) and make another one that adheres to the health and saftey standards set out by dairy queen. Instead you spoke with the employee to make me new ones and only filled the cups 1/2 way in a way to get even for me speaking up. While you may be a teenager who doesnt care or could care less about how you conduct your self in buisness I can assure you the owner of that franchise does. And they will particularly care to see this review of your co-workers sticking their fingers in food. The owners have a family to support, they will care I no longer bring my buisness to their location and anyone else who may read this review and go elsewhere. It costed me $16 to learn your buisness does not have sanitary conditions/employees and to go elsewhere. What a disappointment as I use to frequent this dairy queen often with my family (1-2 times a month). You just cost the owner 400$ a year. This is why they wont/cant pay you more then minimum wage as you cant even do minimal work. Thank you for the terrible experience. 2022/10/28 - 8:45pm

Classic

Ordered my son s birthday cake on Tuesday evening. Then we go to pick it up Friday evening and they ve somehow misplaced the order and now there s no cake!!!! His birthday is tomorrow!!!! Honestly, this is one of the worst possible things to happen and they didn t offer any solution other than to give me a free BLANK cake except we d already prepaid for it, so we had to wait for them to refund us. Now my husband and I have to figure out how to decorate this cake and I am by no means talented enough to make what I had asked for. ABSOLUTELY DISGRACEFUL! DO NOT order a cake from this place. So disorganized and completely unacceptable!!!

Blah blah

Great ice cream fast service.

Parking: Lots of spots Kid-friendliness: Kid menu Wheelchair accessibility: Right in front.

Really bad service by the manager. Went to get ice cream with the kids and got mini blizzards for them. We had a big order and when the kids got the blizzards they hey asked if they can have sprinkles on one of them and the guy that was serving us went to get some sprinkles but the manager stopped him and said we had to pay for it . I was okay with it but when I went to pay for it, I found out that they didn t have a set amount they charged for extra toppings and the guys that worked there were confused on how to charge me. The manager came and told me to charge it as extra topping on cake which came up to almost half the price of the actual blizzard for about 10 sprinkles in total.

Extremely disappointed in this location this evening. My partner and I got home for dinner and he opened his 4 piece chicken box to this - which can hardly pass for a kids meal. This is unacceptable. I tried to call the location and there was no answer - the phone just kept ringing for 5 minutes straight. We will not be returning to this location as apparently there is no quality control. Its not even worth driving back to get refunded either because it is a 15 minute drive out of the way. We will try for a refund tomorrow. Do better, Dairy Queen!!

Had a BOGO coupon for the banana split and it was fantastic! The staff were very friendly and the facilities were clean. The lack of space makes it a bit cramped for dining in though. The Ice cream made up for it

Great speedy service! They are still doing great and it was nice to see people in, dining. No real changes except the one snack menu item was $5.50 or so an is now $6.00. Still speedy service and patient staff when something gets added to the order even at the window. Once again they have done well with speedy service and quality. No real changes to report today.

Excellent food and service!!!!! Cant wait to visit again!!!!!

love their icecream cake. will buy again and again and again and again.. you get the drift!

Disgusting customer service very rude and not helpful,keeping you in wait

This is my go to DQ though its not close to me. Love the Blizzards and the food is good too. There are good deals if you have their app. Well worth a visit.

Staff is very kind and professional, go at the afternoon or morning as you get more ice cream then, place looks a bit old but other than that it is pretty clean Kid-friendliness: Its icecream

Delicious. Don t get this review wrong. But who s idea was it to put a large poutine in the same container as the box of chicken fingers? You know.. the box that has holes on the sides for gravy to leak out.. let s not mention the piece of paper they put on the bottom that everything sticks too

Workers seem to not be very friendly at times and an awkward place for a drive thru.

I ve given this store 5 different tries for their blizzards and every time I get my blizzard, it s mixed only halfway down. I get a large cookie dough blizzard which has chocolate syrup in it so it s very easy to see where the mixing stops. There s always 3 inches of ice cream at the bottom that is still very plainly vanilla. I will be taking my business up the road from now on.

Popular place! Always a line up of cars. Summer time ice cream joint

Always friendly fast service, great food and treats

My go-to is the Orange Julius, although Im sure everything on the menu is great. Its expensive, but as a once in a while treat, I cant complain.

I ve come here many times before and I always get the same thing. It was not a good experience tonight- an up charge that I haven t ever had to pay in the past, a blizzard that tasted like it wasn t the right kind because of a change up in sauce that wasn t explained well (which I brought back in because it tasted terrible so I could get a different one). But it was the staff member s attitudes that were the most disappointing. The people on the drive through were rude and impatient, and the employee who remade it only did so after arguing with me. I won t be back to this location, because it seems like the customer service here has gone way downhill. I m sure I seemed unreasonable to them tonight, but I wasn t rude and didn t deserve rudeness in return for my concerns.

Ordered food and blizzards but had to wait for food in another area. Blizzards melted while waiting, it is what it is.

best custom order cake I ve ever ordered! amazing staff and customer service :)

Life saver lol. We had nothing to eat all day and found this DQ open till 10 pm. All other fast food, even restaurants were closed. Thank you DQ

Its DQ.

Get twist ridiculous

Delicious ice cream served with a smile.

Quick service. Polite. Good quality

They just close randomly going against their actual timeframe of when they should be open No announcement or website update; just simply closed hours before when they d normally close. As for the fast food they offer? Typically tasty and reliable! Love it. But the store itself Not so much.

Great location but drive thru can get busy at times! Staff do great job rolling thru the orders! Can t go wrong with blizzard!

Location & Access = 7/10 Parking = 8/10 Service = 10/10 Food = 10/10 Price = 10/10

Good service

This location has best Management , most of the times they make your meal fresh , and the store so clean

Service was a little backed up but the staff were friendly and the food was good

Enjoyed my peanut buster parfait very much. Friendly staff in the drive thru on a busy night, which is nice. I will be back.

If you order a burger here, you will have to wait, often longer than youd expect. So make sure youre not in a hurry. Food is decent and employees are very friendly.

Great service. The staff handled my order quickly and efficiently. Will go again

Great customer service.

I go to Dairy queen on Carling ave every year for my daughters ice cream cake. I love the food here too. But I had a problem with this location in kanata because I had to park my car in drive thru for just 2 wraps, and you have to illegally turn left to go to the front of the DQ store after the drive thru to wait for a regular order, I might add this was at 1 in the afternoon.

Amazing log cakes! Reasonable and delicious altogether

Food is always made fresh. You have to wait a couple minutes but in exchange you always get a piping hot meal. I love that.

Changed my mind on Dairy Queen. Used to go to the Robertson location and thought poorly of the chain. Wow is this a difference. The food is better prepared, the customer service is drastically better. I am willing to make the extra few minute drive to go here. Please keep up the good work, you improve DQs reputation.

Excellent service.

Visited the hazledean location. The staff were so friendly and the frozen treats were great.

Loved the Swiss mushroom burger. Yummiest