Dairy Queen Grill & Chill in Kanata

I can only describe their burgers as meh. Theyre edible, but theyre usually dry and a bit on the chewy side.

Ordered cheeseburger combo. While the burgers are good, fried are very salty. DQ is a good place for ice-cream.

**%This review is related to DQ customer service** Received a request from DQ to fill in a survey and earn 100 loyalty points for completion, following an order I placed. Answered all questions in the survey 2 days after the date I ordered, and a week later, still have not received the 100 points. When I contacted DQ customer service, I am told they will look into it and get back to me. Their answer is that the survey needs to be completed within 3 days. Clearly whoever is looking into their customer relations needs to pay more attention. This survey seems like a scam as they offer something and then don t hold up to their end of the bargain. Disappointing!

Need management at night shift.

I order two ice creams to a HOTEL and I get no spoons. What am I supposed to eat these with? My cupped hands? Turn your brains on.

This place is brutal. Just once, Id like to get served through the window like a normal drive thru. They make you pull around front, and someone brings it out when their shift ends. Food

This Dairy Queen locked their doors 2 hours before closed even thought their open sign was still up

I was wast the counter for a good 5 mins before anyone acknowledged we were here. It was not busy and the staff were talking at the back of the store.

Love this DQ always friendly staff very quick to serve the orders. The place is always busy when we go but the line flows quickly. Parking: It is in a mall loads of parking

Good

I only get strawberry milkshakes. They used to be good here but in the last year have become blah sugerary goo without the chuncks of strawberry and not tasting of strawberry.

Location layout, not the best. Feels cramp and not a lot of seating. Service wasnt the best, as I was over charged.

Some restaurant workers were very rude, no experience about customer service & didn t give attention for the order I went to pickup for delivery, front serving person didn t wanted to serve me but to a young female courier who came after me, so rush & help. Another female worker show me her angry face when I attempted to talk to her & told new worker to serve me. Even didn t care to ask what I am there for.

It was a sad looking cone...

I liked the snow. .but the place is very dirty from the moment you enter it smells of dirt

Just arrived in Ottawa and my daughter felt like ice cream. So we got two sundaes, one strawberry and one pineapple. Her strawberry one was covered with strawberries and syrup...great. My pineapple sundae had a total of 3 tiny pieces of pineapple and very little syrup...not great.

Bland service but quick. BUT, when I got my large Rolo Blizzard it came out to me already melted. It was a cup of slimy milk, not a thick ice cream treat. Never coming here again, I do not recommend you dine here

We waited at the counters for almost 5 minutes, and its not like they couldnt see us, we made eye contact more than once. Then the blizzard had a chunk of ice in it and all the rollos were in the top half.

I went to dq on tuesday, and was very upset with my experience. I asked Edwin for a medium rolo blizzard and he said, and I quote, No fat pig I never got my blizzy . Atmosphere however, was great. H?e also asked me to stay after his shift for a extra sloppy surprise

Great location for an ice cream shop. Standard Dairy Queen fare, with a relatively clean interior. Has a drive thru window.

Get what you want, get it quickly, get it made correctly.

Very friendly staff

Staff does not know how to use gift card. And when we ordered slush it was just water and hardly any ice.

really bad at making the orders right, very frustrating when theres often missing items

My family often visits this place for ice cream or hot treats BUT not like today. On Mar 08, 2024, around 3:30pm, I visited this place with my daughter to order a meal for her. A staff was a girl in blonde hair that took the order from us but I then cancelled the order as my daughter changed her mind. This blonde hair staff showed disrespectful and racist attitude to us due to the cancellation. It was a displeasure memory for us today. We dont think we will come back this place with this type of attitude to their customers any more.

Some meats were over cooked but good food in general.

One of the only fast foods I return to regularly. This DQ is excellent.

Excellent

We got a last-minute birthday cake (Christmas baby) and took a gamble on just showing up and looking at the pre-made selection of cakes. We were NOT disappointed. There was such a variety of pre-made cakes I actually had trouble choosing between a couple very colorful ones. The service was wonderful, and my partner had a burger as well. Everything was great!

Pre-ordered a birthday cake online, went to pick it up and found a whiteboard from the employees saying no one from management showed up to work so the location is closed.

Unbelievably, the best fast food chicken tenders in town. I dont get it, but there it is: theyre big, chunky, real chicken breasts with a pretty large selection of dipping sauces and the price is very reasonable.

average DQ

I recently came to the Dairy Queen in Signature centre and am appalled by the behaviour of staff and many other things. Just standing at the counter you could hear members of management saying absolutely awful things about their fellow coworkers. I wouldn t expect this from anyone especially in a professional setting. Then as you re waiting you can again hear management screaming at young employees I even witnessed one run to the back of the store to escape from the humiliation the manager was inflicting on them. I am disgusted beyond belief with the treatment of the staff here. I m not sure if the manager is aware of this but he needs to be made aware as soon as possible. When in this location I waited 10 minutes when there were only 2 other people there. While waiting I noticed the horrible hygiene and I m appalled. Theres icing and food chunks all over the counters, they never washed their hands properly after touching nuts and their personal items such as phone. When I was handed my blizzard there was all sort of gross things on their hand. When I came in later I was unnoticed by employees as I came through the alternative entrance in the back of the store. They had one employee cleaning the lobby and bathrooms while the rest of them stood on their phones or were outside smoking. The washrooms stank as well. There were fece stains in the toilets and the general bathroom looks like it has never been cleaned ( I guess that s because everyone was sitting around and doing nothing except one poor girl) Many of the tables had lots of crumbs and various dairy products spilt. I m disgusted and do not recommend this location to anyone.

Food quality is good. Lots of turn over in staffing though

Customer service is something that needs to be worked on at this location. I went through the drive through and the young man that was working didn t say a word (except how much I owed).

Always a great place to get ice cream on your beard.

Great blizzards still, just like I remembered them. It had been years since I got one and was a bit surprised at the price but it was really good

If I could put zero stars I would, Went threw the drive threw, the young person working the intercom screamed at me my friends when we weer trying to order, completely unprofessional and unpleasant.

Cold and delicious as always.

I paid for a Royal Reese but received something different. I brought it to the counter and apologized multiple times for asking them to remake it correctly. The girl was very rude and remade it about 3 different times because she didn t know what a Royal Reese was. When she finally made it correctly she slammed it down on the counter and walked away. I was very apologetic and felt really bad for asking them to remake it and she made me feel even worse.

Not friendly service.

I was not sure how to redeem my points, but the cashier was very nice to help me.

A very busy spot, and the food is alright. I mainly go for the ice cream cakes... Which have drastically increased in price.

I went for a burger and ice cream the food was ok - good but but the Best Value around for certain

The server was awesum.very friendly and funny. Parking: Close to the store. Food : 5/5 |

Its definitely a place to go on hot days. Love the choices on sundays. Service is fast. Sad about no more orange Julius .

Pricey, but its DQ!

This place is a joke. Never order any customized cake from here. They really have no clue what they are doing. Food

Although the food is the usual DQ, the cleanliness was nil. The place was a mess. Please clean up. Food

We had a special request cake made for Canada Day (strawberry shortcake blizzard cake), and Jade did a fantastic job! From the initial intake order to the final delivered product, her disposition was professional and most pleasant. Her talented and unique cake decor skills are remarkable. We truly hope she has a cake store of her own one day, where we re sure she will blossom!

In my opinion the best DQ! Fast service, super good food, both the grill and the DQ. Clean restaurant and toilets too!

Good location and convenient

I recently visited DQ for the first time because my friends took me there. I tried the Smores Blizzard - Large. The quantity was good and the taste was great. It literally tastes like frozen smores shake. I will soon visit it again. The one thing i loved the most about their service was they show you that blizzard wont fall out of the cup.

Their food is absolutely delicious. They always honour the customer. A fabulous place to go.

Always great on a warm day Dietary restrictions: Happy to see at least on dairy free option Food : 5/5 |

Lady working was exceptionally friendly and helpful.

Messed up my order. On my receipt it said what I wanted but when I got it they gave me the wrong burger. I only found it when I got back home to eat it. $15 down the drain.

Kajol customized the ice cream cake based on my need since my parents dont like the chocolate base. It was a great cake.

Good location.

Getting expensive at $9 for a blizzard, but lots of toppings inside.

Placed a mobile order while sitting in the parking lot. Went inside right away and waited just a few minutes for my order. I love places that have apps for ordering, plus I get points. I had the double cheeseburger with rings combo, wife had chicken fingers basket. It was all really good but didnt have any room for ice cream Now I have an excuse to go back, just for ice cream

I only tried the blizzard Oreo. Very good with a generous amount of Oreo chunks. Nice and clean seatings too.

I was the only person in line, stood there asking for service and was completely ignored. Stood for over 6 minutes and nobody took my order, they were just standing around talking . Worst customer service Ive ever seen, 0 stars. Terrible

I thought there was a blizzard special on facebook. However, when I got there, they notified me that it as only for the USA. So I bought a dip cone instead which was expensive for what it is. The garbage can was full and no one really took care of it.

Worst experience I ve ever had at DQ, if I could give 0 stars I would. The employees were rude and did not want to give bogo deal as advertised (it seemed like they hated their job).

Charged me more than the food was actually supposed to cost and didn t even give me everything I ordered.

I have been going here for a couple years since its near our house and never had any issues but the last two times I visited, it was awful. Firstly, the employees all look like they hate there jobs and seem to be under pressure from the management. Mainly though, the last two times I visited (couple of days/weeks apart) they forgot about my order! TWICE! in a row! I ordered and stood waiting for ages as people all around me got their orders until finally I let them know. I got my icecream eventually but they never even said sorry! Not a great use of time, want a nice ice cream experience ? Go to Bretts.

Just uncomfortable setting, just want to enjoy my fave blizzard as I remember it, seems not much care going into the blizzards at this location

Well...I was disappointed. I had not been to DQ in years and remember the blizzards being loaded with stuff. I took my kids there today and I got the turtles blizzard...a medium. It was practically soft serve vanilla ice cream! There was so little chocolate and nuts in it! Anyway...that was my last visit there for sure.

We ordered at the Drive thru. Was told to drive around to the front to wait for our food. Took 17 minutes to get 2 burgers and fries. Customer service definitely needs to be addressed. Food was good though.

Great service. The staff showed me how to access coupons on my app and made me a custom birthday cake at 9pm. Thank you so much! Above and beyond

Very friendly staff. Extremely rare in the fast food industry. Customer for life.

Excellent and fast services

I ordered the signature double stack burger at this location. Waited 10 mins in drive-thru, but not an issue when its made fresh. I usually eat at the Hazelden one and its always spot on. There was SO MUCH MAYO on my burger it was absolutely disgusting. It had leaked out all over the burger carton, and after I scooped it all off I measured just over 3 TABLESPOONS of mayo. TABLESPOONS, not teaspoons. Can you say disgruntled employee because no one in there right mind would ruin a burger with that much mayo. Owner, no need to respond with some B.S. EXCUSE as I will never eat at this location again! Avoid.

Delivery orders from this location are regularly wrong or cancelled because they sell out of things but don t mark them as sold out online. Try another location if ordering delivery.

Best staff in the business!

Chicken tenders were infact tender . Tasty food and reasonable prices.

Slow service, I have been in other DQ and this one wasnt as tasty as others

My initial impression of this location was very pleasant. The lady who took order for my son s birthday cake is truly sweet & a pleasure to talk to. Too bad I didn t ask her her name. Anyway, fast forward to 2 days later when I picked up the cake for my son s birthday party My house was swamped with guests & we were getting ready to cut the cake( which looked pretty) when someone noticed something dripping off the cake box! I rushed to check what could possibly be the issue with my cake which was sitting pretty on my kitchen island for over half an hour, when to my utter horror, I found the cake had started melted!!!! IT WAS A SLAB OF SUGAR lmLESS ICE CREAM IN THE DISGUISE OF A CAKE!!!! And I had no clue! I say ice cream slab because it wasn t even an ice cream cake. Just pure slab of ice cream with nothing else whatsoever in it! The entire cake melted before we could cut it! It was nightmarish and so so sooo sad, especially since my 3 year old was desperately wanting to have his spider-man cake! I was later told the store only did ice cream cakes! Should it not be mentioned/put up/ advertised somewhere at least?? Or at the least mentioned by the staff? Sure it was a classic case of misunderstanding but what saddens me is that I had specifically mentioned to the lady at the counter how it s my first time at DQ & I have no clue about their cakes & would go with her recommendations. Only if she had mentioned that they do ice cream cakes! Plus when she suggested all chocolate , she mentioned how it ll be a layer of chocolate in between and on top. One would naturally believe it s a rich decadent chocolate cake they are ordering. Not once did I get an impression that it d be a slab of chocolate ice cream with a spiderman design printed on it! I had requested for the cake to be not extra sweet if possible & had in fact requested in the notes for the vanilla & chocolate combo that I initially had in mind ( since I was told the cake is prepared a night before the delivery & I had almost instantly gone home & emailed them the print in design with flavour request leaving them with ample time to get my order right which still unfortunately got screwed up)but now I am stuck with a disfigured,colorful mass of bland, unsweetened chocolate ice cream that doesn t even taste like an ice cream! Not to mention that my 3 yr old never got to cut his birthday cake & the guests & we were flabbergasted beyond words! Only if I could go back in time! Only if the store had not assumed that every single person who walks through the door is aware that they make ice cream cakes or would have hinted or mentioned it somewhere or sometime during the conversation or lest of all picked it up when I said it s my first time coming to DQ for cakes. I would have probably felt slightly less bad if it was at least an ice cream cake( with an actual layer of cookie crumble or flour) and not just pure sugarless slab of chocolate ice cream

Good meals, special HALAL meat, delicious

Its always delicious.

When we first walked in, I said it smelled funny. My husband said ignore it and we ordered each a small sundae. As we were finishing up black stuff was falling from the vent up above. It was on me and all over the table. Needless to say we will never be back

Like other DQ branches. It has drive trough which is great.

Food was good. Service is a little slow but nothing major. Restaurant itself could have been cleaner.

Great visit. The employees were very nice and got us some great ice cream.

Cant ask for a better ice cream birthday cake

I ordered a small strawberry Sunday for my step dad and a medium for myself. The difference I m size was barely noticeable. The workers gave up both an extreme small amount. However when the people after us ordered. They ordered a small but it was way bigger than my medium. Never coming here again

Love the new Reese Pieces Peanut Butter blizzard!

Unsanitary place and the ice cream isnt even that good. My advice is to go to a family owned ice cream store and support local! NEW UPDATE July 2022: The staff were rude when my sister complained about the food when she bought an ice cream. The manager harassed her on the phone and repeatedly called her back and verbally abused her for no reason at all! They deserve a -5 star review!

Went drive thru! No problems I ve cream was good!

A guy was wondering around the tables while I ate. He ordered more food, sat back down, ate and left. Then an employee asked if I saw the guy leave, I said most likely, and the employee proceeded to search the premises for this guy. A few minutes pass and a middle aged woman (possibly the owner) shows up. The employee explained that the guy left, and she said If he shows up again, refuse service and thats when I felt too uncomfortable to stick around and left. Shouldnt have come in while depressed.

Worst Dairy Queen Ive ever been to. They literally gave me 20 fries in my chicken strip basket... 20. The strips are basically popcorn chicken sized too.

We went through the drive-thru for supper for three.

Clearly this DQ hasnt enough employees. The blizzard was a slush mess after a very slow drive through. 2 weekends ago

There food is great also there blizzards are yummy Kid-friendliness: Its a great day to have a meal

I love the blizzard its always my go to snack

I ordered an Oreo Blizzard and it was soupy and appalling. They originally got my order wrong and when I asked politely for the right order the manager was excessively rude to me. I would not recommend ever coming to this location.

Ice cream portions are laaaarge! Parking: Lots of space right up front

Used to be so good and no idea what happened since this summer... My bf has nut allergy, we mention it before ordering food every time and was told we will sanitize as much as we could, the first time I had a whole peanut in my milkshake, the second time there was a peanut skin in my bfs milkshake... We will never go back there...

A great dessert spot with tons of options. The drive through line may seem long, but is run very quickly and efficiently. Blizzards get flipped, and treats are tasty.

Delish!!!

Let me preface this jeremiad by saying the staff are not bad people and Im sure they mean well. However, I felt like imparting this diatribe as a means of professional development for the good ol DQ crew, considering Id currently give them them an elementary school grading of a D- in perfomance (come on gang, we can do better!) When in-person, the staff DO get the job done and the order right (bueno, bien hecho). This is indisputable. They are fantastic in this regard. No sarcasm intended. However, when ordering through a 3rd party delivery app you will have better luck trying to resurrect the body of Christ or trying to convince American Republicans that Iraq had nothing to do with 9/11, than to get your order delivered correctly. I dont know what it is, but when converting an order from speech to text, an EF5 cognitive tornado rips through the establishments personnel. I plan on developing a literacy program for this Dairy Queens staff to help improve its functioning. I DO recommend this place for sure, but only if you GO INTO the establishment. If youre ordering through Uber Eats, Skip or whatever and you read this review and still got bent, lesson learned.

I like the ice cream

Update: the manager reached out to us after a talk to staff she offered us to try another 2 blizzards on the house. The two blizzards were perfect. So my review is being updated from 1 star to 4 stars as at least they are trying to do better. Staff are pleasant but Ive now been through the drive through more then 5 times in the last few months. Yesterday I was not impressed with 2 blizzards we ordered. The dessert cups were not even full, previously we ordered blizzards and there was next to no flavouring...hardly any chocolate in the brownie extreme Basically I was eating a cup of vanilla ice cream. Until something changes do yourself a favor and go to the DQ on Hazeldean. Repeatedly disappointed in this location on Terry Fox.

When making my order, I mentioned that I was having some problems with pain in my leg so I would sit until my order was ready. The fellow behind the counter kindly brought my order to my table.

The establishment is clean and has plenty of seating. The staff was friendly and attentive.

Good ice cream cake!

Fast and friendly drive thru staff!

What can I say. When my husband and I go to DQ, I always order the same thing. Orange Julius, strawberry banana..its a fail safe for me..its sooo tasty. I do find that both Kanata locations are a wee bit slow, however the service is always great. Recently, we tried the potato skins; they are awesome. Although they dont come with sour cream there are other side sauces that you can always add. The skins are very tasty and well worth the $2.99 and the park and wait.

Very bad and rude costumer service. The cake service is always phenomenal at Dairy Queen. However this time it was not the case. The calligraphy was very poorly done. Also our wishes for what was on the cake was not met. Very disappointed and it ruined the celebration.

Disaster on our last visit! All of our ice cream was 30% melted, the cashier certainly didnt / wouldnt do the typical turning the blizzards upside-down thing. My peanut buster parfait had no peanuts, just peanut skins, that I choked on. We asked the cashier about it, and she literally pretended that she didnt understand what why is our ice cream melted? meant. $40 later - a terribly disappointed family. Otherwise, usually quite good.

Update May 24th: I received a call from Teresa at DQ - Signature Center apologizing for our recent drive thru experience. They took full responsibility for the breakdown in customer service. The fact someone contacted me by phone to apologize says so much about the ownership team. We will try this location again and see what happens. Thank you Teresa. On May 21st, my wife and I decided to try the Dairy Queen drive thru for the first time since moving to Kanata recently. As we were going through the line up, we accidentally forgot to place our order for two chocolate dipped ice cream cones at the kiosk. When we got to the window, a server (taller, heavy man with short brown hair) addressed us abruptly. When I ordered our cones, he responded, in addition to . I was confused and said in addition to what? He realized we didn t place our order and rudely said, we have a line up around the building and don t have time to take an order at the window . I explained we didn t hear a voice at the kiosk and kept moving forward. He then shut the window in our face. We were rather shocked and appalled at the lack of regard for his customers. It was an honest mistake on our part that has left us with a horrible customer experience at this location.

They need to teach their staff how to redeem coupons they always need to get the manager.

Chill & Grill . . .

Just spent almost $40 on ice cream for a group. Asked for/paid for extra cookie dough in my blizzard, and there was even less than the normal amount. I was overlooking the fact that only the top of the blizzard was even mixed, and the second half was just vanilla ice cream. Anyway, just disappointing.

Only one person aloud in the doors at a time. But very fast considering the circumstances

The staffs are very efficient.

Found a hair and i was like its okay it happen than I found another two so I throw it in the grabage

Bought some food. They told me to pull infront of the store with my 4-ways on...I waited 15 mins. Went back through the drive thru (another 5 mins) and gave me disgustingly cold leathered burgers. No apologies, just a couple of old burgers. This has happened 2xs now...beware of this location

Delivery took half an hour to be prepared, McFlurry was liquid, burger was burnt and stone cold. Will not be ordering from here again.

Very good

NO COVID protocols in place.. no gloves and there touching all over screen monitor then grabbing cones bare hand without washing. Dirty drivethru! Also rude customer service, ignorant more like it.

BIG lineups but it was a hot and muggy night

Its always a long wait for food. They always make you drive around and wait in the parking lot. Why even bother having a drive thru, defeats the purpose.

Friendly staff, it is what you would expect it to be. The burgers do tend to be overcooked at times.

Good location

Disappointing, went through the drivethru and was told to pull around front and wait, which is alright as food takes time sometimes. However after waiting 10 minute or so I still had to go back in and get an item they forgot. Inside the store I also had to wait for well over 5 minutes while 3 teenagers seemingly looked at eachother for direction and never once acknowledged a customer while obviously not busy. Once I got home I took a look at the ingredients and found an absolutely disgusting and rotting piece of lettuce. It visibly has black spots on it, shouldnt even be in the restaurant in that condition. Not to mention how it was the only piece on the burger. Very disappointing when theres a much better location a few minutes down the road, cannot say Ill be returning.

We loved the blizzard over there, great service.

Super friendly staff here. The food is always fresh and made to order. I often grab a quick bite while Im at work. The value menu is perfect for budgets or if you cant eat a lot at once.

Great place for a cool treat.

Unfriendly

The counter is a 0ne star and the drive through is five stars. I find the drive through quick, efficient and friendly. The counter is the opposite. Maybe its punishment for not being up to the drive through standards. Been here many times in both car and foot and it is always the same. The slowest people work the counter and you watch them standing in awe at the efficiency of the drive through workers wondering if theyll ever stop watching the drive through workers and just make your dish.

Always amazing and yummy

Because theyre DQ!

The few times I went it has always had great service and food quality

Food is good service not so good.