Wendy's in Kanata

$10-20 per person, I would say it s better then McDonalds.

Spicy chicken sandwich was stale and old. Otherwise the food and speed of service are pretty good

Worst service ever

Worst service ever and doesn t know how to behave to a customer

Quick service, open late. Tim Hortons inside as well

Favourite spot to go for fast food. Always friendly staff and fresh food!

Its fast food and Tim Hortons. Your gonna get the service you expect and quality you expect. The service here is usually very good.

Probably the best of the fast food options.

Great service, cashier was fast, friendly and welcoming! Very good service, love the food!

The drive through is so fast

I would give negative stars if I can. I order a spicy chicken meal #4 and chicken strips meal. I got home, to find out I got a hamberger wrapped in a chicken wrapper. No receipt was given to me. I did call try to call the restaurant multiple times, to place a complaint - refused to leave a message. Order cost me $ 26+. Pop cups, werent filled to the top, guy at window, was kinda rude when I asked him to fill them up.

I often visit this location for lunch and order a chili and Cesar salad. The chili is consistently good. The Caesar salad unfortunately isnt as consistently good. It often has very little lettuce or the lettuce is not very fresh .

Drive through

Fresh, tasty, amazing value with current sale

Purchased two Breakfast Biggies. In a word, terrible. Eggs over easy is not a term you can use with these microwaved egg servings. Cold, not toasted, muffins, 3 small scraps of burnt bacon and cold fries. Worst breakfast my neighbour and I have had in many years. How can you ruin a bacon and egg breakfast so badly? Coffee was good. From now on quick breakfasts will be at McDonalds. The only redeeming feature was the purchase of 12 donuts at the adjoining Tim Hortons.

Went to Kanata yesterday and found 99 cent frosts discontinued now. I thought it was good till the end of summer. RIP!!!!!!!@ Food : 1/5

I ordered nuggets for the first time in a while. Wendys changed the nuggets since the last time and they were small and all breading. It was disappointing.

Fast service especially the drive through. Staff are very friendly. I always order a Baconator and Im never disappointed.

Good and efficient service.

Love it, from Gatineau

I eat a keto diet and am able to adjust my order online to see the nutritional information. The food is fresh and tastes great. I manage to continue to lose weight even with periodic stops here when I am in a rush. It keeps me from breaking my regime and tastes great at the same time. Their chicken Caesar salad with no croutons is also a good keto choice. Dietary restrictions: I am on a let diet and can eat here without issue.

Warm and fast

Giving 5 stars and wanna say that somebody s gotta give Jayden a raise. Guys killing it.

The guy at the drive through kept interrupting me while trying to order. Consequently the order was wrong. I got no receipt to check and he told me I was wrong when I went in to correct the order. I will NEVER go back to this restaurant again.

Ordered from here on April 7th through DoorDash. They accepted the order, but after 45 minutes, cancelled the order because the restaurant was closed. App and website both shows the restaurant was open for 2 more hours, 3 if you count the hour I waited. Thanks for wasting my time!

I drove up to a window and they gave me a greasy dirty burger and fries. It hits the spot after a power lifting session.

I went to the drive thru yesterday. The person that served me was so courteous and friendly. The food was served fast and my order was perfect! What a great experience!

We had a good visit to this Wendy s. We customized our burgers and they were prefect. The side Caesar salad had a nice taste with good amount of cheese and bacon. The side chili was tasty as well. Overall good experience.

We ordered 2 Asiago Bacon Ranch Classic Club Sandwiches at the location in Carleton Place. While on our drive, we open up our sandwiches to realize that the Ranch, Bacon and cheese are not on our sandwiches. We then decide to head to our closest location, which is the Kanata location. We entered the drive through and let the person answering the speaker know what had happened amd we wondering if we could just have the missing ingredients to add to the sandwiches. They gave us no other response than to drive up to the 2nd window. Once we are arrive, the manager on duty at the window offered absolutely no type of resolution or compensation. He specifically said there was absolutely nothing he could do and that he had no other option than to have the sandwhiches as they were or drive back to Carleton Place. At this point we had suggested if we could even pay for the sole ingredients that we had ALREADY paid for as a solution. We do understand that they may have been different owners thus we found this to be a reasonable solution to negating any costs lost from the Wendys location in Kanata for fixing our orders from Carleton place. The manager said that he was unable to do that for us. He went as far to explain that he can only do that type of thing for other employees regardless of their location, but however not for customers. We asked if he knew if the owner of this establishment owned other establishments, he then confirmed and asked the relevance. We then explained our thinking as to why we were offering to pay for the missing ingredients we had already previously purchased. He gave us no response and asked that if we liked to further discuss to come inside. We than went inside to show the receipt and explained that if this type of scenario had happened at any other type of corporation they would be wiling to help. He then reluctantly gave us a container with 3 slices bacon (inadequate amount considering their were 2 Sandwiches) and 2 slices of cheese. I am astonished that this is how Wendy are training their managers to handle errors and customer situations.

This Wendys on Hazeldean Rd has some of the best biggest hearted People anywhere and the quality of the food products are far superior compared to any of the competition, Impressive. On Anywhere in Ottawa Area. Dietary restrictions: I believe Im the first to have discovered on my own, that I have Very Serious Allergies, Unnecessary Drama Or Stress and a more common affliction, Nuts, the Human Flavour and the Wendys Family Restaurants leaves nothing to chance, they always care and that means The World 2 me.

Got drive-thru meal deal. Food looked really good and tasted even better. Always love the prices

Other then the fact that people have zero concern or care about the elevator priority the mall is alright.

This restaurant in particular seems to be stingy; they dont fill the chili to the top of the container. I actually saw this with other peoples orders too -- for example, the iced coffee and frosty -- where theres sometimes up to an inch below the rim. Im sure this varies from employee to employee, but its something Ive noticed since I go to this location almost on a weekly basis. Regarding their chili, it doesnt taste as good as other locations Ive been to.

As any other Wendys, nothing to highlight

The Best!! I had to ask her name and thank her today Angie is amazingly polite and cheerful everyday on the order window. The gentleman at the pay window is awesome too. I eat at this location 2-3 times a week and they are ALWAYS polite and engaged. The food is fresh, fast and hot!! And you the order is always right! When s the last time you said to yourself Wow that was a great drive through experience!?! Keep it up Wendy s and thank you Angie!

Got food poisoning from a apple chicken salad here . So sick Do not eat here

Always busy, buy never had a bad order..not a fry person overall but as fast food place, my top pick! $27 for two people, combos.

Accidentally went through the drive through, they were very nice about it.

Good customer service, great food faster service

Food is always pretty good, but the drive through is so slow. This time my burger didnt have the specified toppings. Didnt bother going back as the line up was to large. Go inside to order.

This was by far the worst experience I have ever had at any fast food place, after repeating my order the lady groaned into the microphone, if it was complicated kinda understandable but I just wanted a baconator meal with a root beer and bbq sauce on the side I received coke a baconator and no bbq sauce so I get disrespected then they don t even do it right this was at 2pm January 2nd 2023 the man at the first window was nice though, whichever person had that headset on should stick to non customer work I came here from Carleton place for Wendy s and I m so happy we re getting our own location so I never need to come here again

I was working in Kanata today and had such a long and frustrating day. I stopped at this drive thru and the staff were so friendly and nice at the window, it literally made my day. Im writing this as I sit and eat dinner. Politeness and kindness go such a long way. Kudos to your wonderful staff!

Always go theyre for the chilli. Quick lunch good portion size and price!

Went to this location today and forgot my wallet. I was having trouble getting apple pay to open on my phone and the young man working the drive-thru thought it was just hilarious. He even started making jokes about me to his colleagues over the head set. Completely rude and no way to treat an older person that was struggling for a few seconds and was clearly flustered.

They could use more staff. Alot of customer complain about how long line up can be.

The food was barely warm

Ordered a sausage and egg croissant breakfast meal, took a bite and the whole bun was full of mold. Refunded me a lousy $8. I will be calling the health department.

Nice friendly staff i visited here in the weekday evening. Ordered beef #1 combo. Patty was nice and fresh, also fresh tomato and lettuce inside.

Kind of sad how these were my 3 chicken strips for $7.50. It was clear that the small ones were actually a normal sized strip broken in half. The food has otherwise been pretty good. The person at the first window is always friendly, but the ones at the second window are not. Not even a hello or a response to my thank you , just shove your food out the window. Ok then, good luck with those returning customers.

This location has very nice staff and manager. I didnt know they opened at 9am and showed up at 8.35am for breakfast. They opened up early just so I didnt waste my trip there. In addition, they were very friendly and respectful. The breakfast sandwich here is cheaper and better than the Tim Hortons equivalent. Ill be coming back here more often. Nice place for a quick bite. Parking: Plenty of parking available and easy to get in and out.

Its a Wendys, so theres not much to say here. Went through the drive through and had to wait a little longer than expected, but it was still quick enough. Burger was a little heavy on the mayonnaise, but otherwise good.

Straight up crooks, constantly up charge to give you small fries or drinks. Watch them on the baconator. Order a. Full and they will give you the junior size of whatever the smaller one is. This has happened to often to assume it s not common

The staff service is good but the location is not so clean

always a good value, and good food

Just had THE best JBC. Wow. So good. The staff was really friendly more then youd expect at a fast food location and they seemed pretty happy.

Normal burger joint, traffic is picked up, I got my order twice incorrectly

Normal Wendys experience

Great service food was fresh not didnt wait long

This location is pretty disgusting. There s always muddy floors and garbage absolutely everywhere. Looks like it hasn t been cleaned in weeks. Last time I was there there were no napkins or condiments and a customer got so fed up that he changed the ketchup out himself. Won t be going back

Food is good, but tables were dirty and no soap in womans washrooms

A certified classic! I met a man named Connor there, who is friendly and pleasant! Great energy. Wishing Connor and the team all the best. :) Try the spicy chicken wraps!

Worst customer service!

Understaffed

This location has serious cleanliness issue. I have seen dirty tables, floor and over flowing garbage. It seems to be the norm. The floor does not ever seem to be mopped and cleaned. I hope management take some effort to keep the environment nicer.

Love their southwest avocado salad. So fresh and delicious. Staff are super friendly and helpful. Will definitely revisit soon.

How hard is it to have passable fries? Usually ice cold and inedible. Simply put the food sits too long

Customer service was cold and unwelcoming just like the food. The sprite was basically soda water. The bacon on the JBC was paper thin and disintegrates into dust on contact. Not sure the quality is what it used to be anymore. Lots of great options elsewhere.

This is a great Wendys, staff is super friendly and the service is always quick. Food is amazing.

Check your order before leaving. This location makes more mistakes than any other fast food place. I ordered an Apple Pecan salad with vinaigrette and ended up with something that has bacon and Southwest Ranch dressing.

Love the location. Met friends there. No handicapped access on the Wendys side at all...tall curbs, no ramps...very difficult and disappointing. Tables that were empty were dirty. There was a young lady washing the floor (no cones or signs for guests that it could be slippery), and I asked her for a cloth to wipe our table...she went and got a soaked cloth, quickly (and not completely, still dirt when done) wiped most of it. Wheelchair accessibility: Not on the Wendys side for sure!

I don t know if it is this location but the customer service is the worst at Wendy s. I got screamed at when I arrived at the second window for speaking loudly ordering since she told me she could not hear me. The lady refused to give me my food after I payed for it until I apologized. Everytime I come here they don t say a word to you they just throw the food in your face. I wouldn t recommend going to this location.

Nice customer service. Overall a great experience.

Wendys is a great place for any meal now. I love their double and when they release the extra spicy chicken burgers especially. The new breakfast is mixed, havent found a sandwich I enjoy but the breakfast potatoes are excellent. This location has a bad habit of getting large details on an order wrong. Getting a single after paying for a double is the most common issue along with wrong types of chicken in the sandwich and wrong salad type. Ive learned I need to check the order before leaving because more often than not there is something wrong.

Drive through is a little slow at night but not bad. Service is great though

Good service

Terrible service.

Good food

This store has to be one of the dirtiest Ive ever been to! There were only 3 people in the restaurant, but every table was dirty, and every surface had dirt and grime. Shameful. Go through the drive thru, and avoid going inside.

Good

Good food and fresh

Good service friendly staff

I love Wendys burgers, and the fries were fresh and hot

Cant go wrong with a double baconator. My favorite fast food burger

Had the new Cobb salad which was nice. The girl behind the counter could be a little warmer. First I have been in since renovations - quite nice.

Wendys has gotten very expensive, what I usually get for under $20.00, now it is over $30.00 dollars for only 2 people instead of three people ordering.

Worth the stop when compared to other spots in the area. Excellent drive through staff. Just double check utensils before driving away.

Best tims in Kanata!!!

Always enjoyable to go here great staff and good atmosphere

Passing by this Wendys, stopped as I had a coupon; one of our burgers was missing its patty: just a slice of cheese between two buns! Didnt realize until we were too far to turn back, tried calling the restaurant twice to see if a manager could email a coupon or find a way to make things right, the first call timed out (no answering machine); the second call was answered after a couple minutes, and then immediately hung up. Very disappointed.

Guy working the drive thru was awesome super nice and friendly. Al the food was right and it was quick and hot. Not complaints from me!

A great stop on the way to the lake! Can t beat a 99c frosty!!

Great tasting food and awesome customer service

Got a chicken sandwich and it was fully raw didn t realize till i had eaten most of it

Was there to pickup for Uber Eats. Line moved well for customers. What I needed was ready upon arrival. Staff were friendly. Have visited many times over the past decade and never had a poor experience.

Grabbed an order for the family, was checking the bags to make sure it was all there, staff was kind enough to tell me to not bother it is all there. Took their word, but was missing 2 orders of fries and kids drinks. Should have checked....

If there was a minus for stars that would be my choice. Did a pick up order and the manager and I use that word loosely, should not have his job. Gave me 3 cups and pointed to a drink machine...I did not have the QR code and when told him, his response was too bad.. When the person who had placed the order went in he point blank said I gave her the actual drinks and the empty cups were sitting right there in front of him..He laughed at us, and when we asked for a refund of the drinks we did not receive he said NO .. that is THEFT. The order was botched - did not get it correct either. Owner & Corporate should take a hard look at this guy. One place may have a clown but this Wendy;s has a Jack*** and it manages the place??? Mismanages the place is the reality. NEVER GOING BACK HERE.

It was okay. The service was slow, and the look on the servers face when we ordered water to drink was telling. It took 20 minutes before our server returned to apologize for not getting our water. The food was okay but I doubt that we will return. I guess if we had ordered a beer, we would have gotten faster service.

I got the chicken sandwich which was served hot and fresh (although they had no other customers) A Wendys chicken sandwich is truly underrated

I will say it was fast and clean.

It is a ckean wendys. The cashiers are not very good. However, the food is qell prepared, and its lobby ckean.

Quick service with frendly staff.

very bad burgers

I love Wendy s especially their Frosty s

Much better than McDonalds. It is a pitty tho that the staff looks absolutely miserable, I really hope their conditions improve ASAP

Wheelchair accessibility: I was checking out the washroom accessibility for a friend. The single mens wheelchair stall is about five by five feet, and would be a very tight fit for someone who was in a chair and needed help Food

Food came instantly, 5 seconds of waiting Vegetarian options: Salad Parking: Lots of spots Kid-friendliness: Calm atmosphere Wheelchair accessibility: Flat

Advertising locks out professional actors. Shameful!

Very good fast food restaurant love their burgers. Always fresh restaurants are usually clean quick service. I love the new barbecue bacon Burger only for a limited time. But Ill get them while I can. You should try one theyre delicious. Staff is usually very friendly. Ive always loved Wendys one of the better fast food restaurants out. Check it out if you never have you wont be disappointed. Keep up the great work stuff go Wendys go.

My order was wrong but only realized it once I was long gone.

I used to love eating here, but lately every meal I order from them has a mistake. Tonight, I decided I was going to order their new BBQ Bacon Cheeseburger - Im lactose intolerant, but they didnt have a non-cheeseburger option. I ordered it, and when it arrived, it had cheese despite me saying not to put any (in comments and using their own remove cheese slice option). I tried a second time, and this time, not only did they do the SAME thing, they also sent me a strawberry frosty instead of mint. They dont bother to read instructions, and the food was cold. What a disappointment.

Food is not bad for a fast-food restaurant. This is a complex of a Tim Hortons and a Wendy s sharing the interior space, which makes it a bit crowded and noisy, but instead, you will have the option to order a coffee after your meal.

Nice frostys I gave it 2M/2M Vegetarian options: I like your frosty Food : 5/5 |

As lot of variety and tastes good

I want to give it more based on the guys that usually work evening drive thru but whoever the girl is that was working tonight is absolutely hands down the rudest employee I ve ever interacted with anywhere. I ordered 2 chicken wraps in the drive thru.. her response ya I wait to see if she s going to say anything else she doesn t so I said can you add pickles .. her response . Ya . And radio silence. I m like okay that s it thanks. She s like drive up . I get to the window and she won t even look at me, and puts the payment machine out the window , I tap, she closes the window. I was going to say something but I honestly was so shocked she s so rude. She opens the window and shoves the bag in my hand and slams the window shut. No words other than ya and ya were exchanged through the whole interaction. Please, management talk to this girl. She was working this evening drive thru at 910 pm .. I honestly don t know if I ll be back.

The worst!! Burger was a burnt hockey puck

My favorite burger by far!

Excellent customer service

Since first giving this review I have gotten much better service and food is awesome

This is by far the worst Wendys I have ever been to. The food is always cold and wrong. Every. Time. I ve given it a few tries and I ll never be back. New ownership ruined this location.

This location is always a complete disgrace? Trash is often not picked up for days! This owners complete disregard to the cleanliness of our community is unconscionable. The 1-800 number does not address complaints! Shame!

Its a Wendys. I myself dont eat at it but it is open late.

Went on Friday evening, November 4, 2022 at 9pm. Ordered two meals, was not offered a receipt. Had to use a QR code to fill from drink machine, good thing I had my phone. Fries were barely warm and burger buns were greasy on both orders. Floor was generally filthy, not swept for sure. We had to chase off a few fruit flies as well. Had not been to this location in a while, was looking forward to it. Will not be back anytime soon. We did not finish the meals. Disappointed.

I spent 10 minutes just trying to order I saw a promotion on a sign for an app where I can earn points and food but when I showed them the app they didn t even know what it was. I asked for certain items and made myself simple and clear but the cashier and manager that helped me did not get it right. If I could give no stars I would the service and lack of training is unprofessional the only reason this gets one star is because the food was good.

Food was standard, not bad but not great. Front counter staff was not very attentive.

Food is usually good. Wanted to try new breakfast options but this location does not open until 8am...little late for serving breakfast.

Perfect every time. Courteous and the food is always fresh!

Junior cheeseburger deluxe is the best deal!!

Fries are always fresh here

Not sure what has happened lately, but every time weve been in the garbage is overflowing. Theres at least 30 chicken nuggets sitting under the fry heater right now. I would avoid this location like we will be until they take cleanliness seriously.

Nice and clean place.... Food service was a bit slow for a place that was quiet when visited.

Food and service was adequate but the place was a mess with accumulated garbage in the bins and some on the floor. Not very inspiring for what is actually happening in the kitchen? Not motivated to go back soon!

Quite clean, food was ready quickly and served hot.