150 Earl Grey Dr, Kanata, ON K2T 1K4, Canada
Located in the vibrant city of Kanata, ON, Harvey's is a beloved Canadian burger restaurant known for its delicious flame-grilled burgers, creamy milkshakes and cheesy poutine. Whether you're craving a classic cheeseburger or a mouthwatering chicken sandwich, Harvey's has got you covered with an array of options that are sure to satisfy your taste buds. With convenient delivery services available through the Harvey's app, getting your hands on these delicious fast food burgers is as easy as a few clicks away. At Harvey's, we take pride in serving up quality flame-grilled burgers made just the way you like them. Our commitment to using fresh ingredients and our signature flame-grilling technique ensure that every bite is packed with flavo...
A fresh and delicious experience at Harvey's for lunch today. The burger was perfectly cooked and everything was super fresh. One of the best locations in Ottawa.
I visited Harvey's Kanata last week and was picking up a milkshake as part of my order. The lid on the milkshake was not properly attached, and when it was handed to me through the drive thru, the milkshake spilled all over myself, as well as the interior and exterior of my vehicle. Instead of apologizing, the team member working started yelling at the other staff members trying to determine who prepared the drink. I was given a wet rag that appeared dirty and did not properly clean my vehicle or my damaged clothing. When I asked the team member if they knew what was in the drink or if they knew of any special instructions to clean the remaining mess/prevent stains, they said they didn't know and shut the drive thru window in my face. I did attempt to call the store and discuss this matter multiple times and received no response. I also contacted Harvey's Head Office who said they would have a member of the leadership team reach out to me, and I have not received a response. I was informed that it may take 1-2 days for a call back, and it has now been a week with no updates. While accidents do happen, I am very unhappy with how the situation was responded to. The complete lack of care shown, and the inability to have my concerns addressed, has been extremely disappointing. I would appreciate if a member of the Harvey's team can please contact me as soon as possible. Even after deep cleaning, my steering wheel still has milkshake stuck in the cracks which prevents the buttons from functioning properly.
The food is always good, at virtually the best prices from any restaurant in the city, and there are never any problems with my orders; they're always done right. However, the staff always seem unhappy, and I can tell that this is a problem with the management. On at least two separate visits, I have overheard the management berating the staff in my presence, as well as occasional bickering between the staff on multiple other occasions. This just doesn't happen at other restaurants, and it's not acceptable to expose customers to this. I can tell that this is a particularly unpleasant working environment, and I'm sorry for the employees that have to put up with it. Until the management is more respectful to the staff and promotes a healthier workplace culture, I'll always feel a bit uncomfortable returning to this place. I want management to know that berating staff in front of customers is worse for the restaurant than whatever the staff is even being berated for.
Harvey’s at Kanata Centrum is known for its consistent quality and tasty food every time I’ve ordered from there. Their easy-to-use app, with intuitive ordering prompts and visuals of burgers, allows you to custom-build your burgers. I got two grilled chicken sandwich combos, customized to my liking. I placed the order ahead, and it was ready when I went through the drive-thru to pick it up. Quick, reliable, and delicious burgers!
I love this location, but what I've had two issues. One: guy taking orders around lunch time doesn't seem that friendly. Probably a super friendly guy, but always sounds upset. Two: Why are the nuggets so small? How is it even possible that I can buy a bag of nuggets at a store and they're all significantly bigger than these. The one on the right is fine, but the left one is the size of the end of my thumb. How do you even consider that a nugget?
Likes their poutine, best taste gravy. Those mini donuts are really yummy!
Overall the absolute grossest Harvey’s I’ve ever had the misfortune of being in. The only upside was the lovely lady working in the front… who wasn’t the despondent employee that took my order, who was annoyed to have to take the order, monotone and heaven forbid trying some friendly banter. The bathroom, oh my… save yourself the horror and go elsewhere. As a person who tries to leave the handicap stall for persons who need it, it was disheartening to see that not only did the door of the other stall not have a working lock ( 1 or 2 stalls including handicap stall) but looks like the last time it was cleaned may have been in the 70’s 🤮 the same goes for the drink dispenser. First and last time ever in this establishment. Needs an entire overhaul. Didn’t bother to post food as it looks the same as every Harvey’s. At least that’s a standard, ugh 😣
I went here this evening, I parked up front and there were a lot of parking spots. I walked inside to greet the cashier. He was friendly and patient when I ordered my hotdog meal combo. I wanted to use my scene card. He asked me if I wanted to use up my rewards? I said yes and I got my meal for a great price. I didn’t wait very long for my meal. I had a great experience!
Went here with my wife and children last night on December 15 and there was a male worker dressed in female yoga pants which is completely unprofessional in a work environment especially one that is meant for families. Kid-friendliness: Do not recommend.
Cooked food and touched food (Buns, cheese and frozen patties) without any gloves or washing hands, not friendly employees either
Great place nice staff.
Food was good and staff friendly I will be back
Food
Ordered a buffalo chicken poutine and only got 3 small pieces of chicken What a joke, step ur game up Ridiculous Food : 5/5
Service good Food was good
The best fast-food burger right now.
I recommend the Grilled Chicken sandwich, it is very good and you can have all your favorite veggies on it. Staff was great, the store itself is dated. It could use a refreshed decor or reno.
Its a Harveys. What can you say. Harveys is always on my to list for burgers. Support Canada.
Food was good, but the workers who served me were mumbling and 0 emotion.
Night shift was very nice, got me my food quick. Would go again!
Employees here move slower then snails and sloths . Thats it, thats the review! Atmosphere
The last couple of times I ordered from this Harvey s a few months ago, the experience was pretty good. However, on June 4th, I ordered a poutine an hour before closing. While I understand that employees might have been tired, I am paying money for decent food. Unfortunately, the fries in my poutine were undercooked, and the chicken on top was sparse, with only 2-3 pieces. I was unable to eat it and will not be coming here again.
Filthy, dirty, dumpy, not clean, not handling food properly. Avoid it. Low standards.
Bought two sandwiches and both had stale hard buns..
Delius
The guy who serve like he give you food for free, zero profesionalism always mad The girl deserve 5 stars Food
Not impressed with getting a dozen and a half fries in my $16 combo.
Staff were great. Soda drinks are not watered down. The employees working late make the best quality burgers of any Harvey s.
Ive been to this location numerous times and always got good service. But today was not the same. There was nobody in line (around 5:30pm). We waited 5 mins to be acknowledged by the staff and nobody took the time to let us know that someone would be there to take our order. There was two people garnishing the burgers, one person sitting at the drive-thru looking at us and the other person garnishing the brother for drive-thru. At this point, my girlfriend and I decided to leave since none of the staff wanted to serve us. I guess our business is not good for them. This kind of situation never happens when one of the managers works there. Every time Ive been there hes always on the grill cooking the burgers. Knowing this is the type of service that this location offers, I will not be going back. To top it off we had dinner at a different restaurant because Harveys I apparently not interested on serving us.
Staff was friendly and food was ok. If I was the manager of this place, I would EMERGENCY clean the place, dining area and washrooms included, and EMERGENCY get a plumbing service to fix the mens room. And make EMERGENCY sure that the washrooms have handwashing soap.
First time at Harveys. Interesting experience to pick your own toppings.
Worst experience I have had in a long time. I was trying to order food through the drive thru and was appalled when one of the workers came on moaning while I was ordering. As another boy continued to take my order, he came on again and continued to make inappropriate noises while I ordered. I decided to leave the drive thru as it seemed as though the kids working didn t want to serve me and I decided to take my business else where. Saturday, April 6 around 8:40pm
April 10 2024, 8:00 pm, I was the only person at the drive thru, the attendant said wait a minute . After waiting 5 minutes I drove to the pickup window. She took my order which was delivered in a timely fashion. The burger was put together in a manner that it had to be eaten with a fork and a bib. Onion rings were good. The first attempt to tap payment didn t go through so a second attempt was completed.. When asked for a record of the declined payment I was told a paper confirmation was not available. Staff not well trained in customer service. Very bad experience.
Good food, service is fast
Edit: Same issue occurred where order was missing items, but this time confirmed the full order before leaving. Despite forgetting about two of things in my order (I am also at fault for not thoroughly checking), the guys there were working hard to try and complete everything and communicate despite how tired they were. They did their best.
The guy taking customer orders was yelling at another female staff. She was standing 10 feet away and he yelled her name and told her to get over here, screaming we need you and then he stormed off and took a break. Bathrooms were disgusting and made me gag. Won t be dining there again.
Missing 2 apple pies from my order the reason I wanted harveys fries a little soggy
Yum good food. I love that you can choose your ingredients and that they are NOT stingy with putting on as much of your choices you ask for
The manager of this place is very rude.He always seems as if he hates being there. He treats his employees badly infront of customers too.Also the food is noticeably less fresh when going through the drive thru.
How unsanitary do you have to be for me to find a 6-in long hair in my food? I was there today January 30th at about 5:00 to buy supper on my way home and I go to eat my food and find this long hair in my food are the workers not supposed to be wearing hair nets and such? Ive been trying to contact a store for the last 30 minutes and nobody knows how to answer the phone Its quite disgusting and I want to refund.
Busy before the hockey game
The male and female worker that was working at around 10 were so nice, they deserve a raise!
management and staff always happy and please always clean
Terrible service, primarily focused on mobile deliveries vice the customers who are at the counter, which is a shame as that interactive n is what makes Harveys unique and special. Food is typical, no issues.
Carleton Place Harveys is very clean with good service and a great deal, 1 veggie burger and 1 regular burger for $8. Vegetarian options: Great veggie burger
Might say open till 11pm, but wouldnt make a burger at 10:40pm because it was too close to closing time. Bad attitude from the staff. Never going to this location again. Edit: I filled out a complaint on Harveys website, and to my surprise, the general manager reached out to apologize and indicate they are making changes to address the issues raised. I honestly didnt expect a response at all, and while it remains to be seen if the changes will be effective, the gesture is appreciated. I will give this location another chance.
Good food, good value. Friendly staff. I live out of town so I only go there every 2 or 3 months. Ive noticed the last two times there that a manager or supervisor scolds and yells at staff in front of guests. I get that he may be perfect but give these kids a break they are trying. If they are doing something wrong either pull them aside or wait until later. NOT COOL.
Parking: Parking is limited but the food is amazing
Just had a negative experience here. Burger wasn t prepared correctly with the condiments I asked but I only realized after I had taken a bite. I went back through the drive thru and explained my situation to which I was given a small container of the missing sauce. I asked if they could just remake my burger as I ordered and I was told we don t do that here. I get that it s not the end of the world but I did pay to have it made a certain way. The whole situation bummed me out and I won t be coming back anytime soon.
Parking: Good parking at tome of visit Kid-friendliness: Staff treat my kids like they where human some place do not
Good food, reasonably priced with coupons. Good service, okay atmosphere
I was in drive through and I waited more than 5 min and no one told me please wait or like that then i go to window and they said you have to come again through the order again and i was shocked I never go again and i suggest you guys don t go there worse experience
Service was great, and it s a great burger place in Kanata!
Food was more or less ok, but the staff was lazy. Not friendly friendly at all.
Really good service good employe
This location was clean and fast. Most importantly, they were able to accommodate my daughters soy allergy by swapping the Angus burger bun with a wrap. I just saw a young man bring food for an elderly lady with a cane. Well done.
Must be doing something right if they have been in business 64 years.
the staff member at the register was rude and not friendly, won t be returning to this location
Amazing service, staff are always super friendly and kind. Best hot sauce.
Fast service and tasty fast food.
Really recommend it
Just got home from the drive thru ordered a number 2 with large Pepsi and poutine got home got onion rings and a cheeseburger definitely not the 18 dollar meal I was charged for. June 12 2023 12:30 pm
Great spot. Ive been to almost all the Harvey Location in Ottawa and this is one of the most consistent.
Just the worst experience Harveys. Way to ruin a meal. We ordered online for pickup through drive through. What a mistake. We spent 30 minutes stuck there. We got to the window finally and our food was just sitting there. Asked if the food is cold already and they said it should be warm still. No. It was cold as can be. The worst burger with soggy bread and cold meat. The worst fries and poutine too. All cold. On top of all this they didnt give us our kids meal toy. And they didnt give us our sauce for the chicken strips. And worse they didnt give us the 4 pies we paid for. We tried calling and they didnt bother answering. Thanks for absolutely nothing Harveys. If I could give you 0 stars I would.
Well run place with great employees.
I came to this location the old guy doing the fryer yelled at the nice color lady making the burgers she was crying and making my burgers at the same time he should learn how to talk to people no matter your race or gender this was by far the worst experience i ever had hope this guy loses his job
They closed 30 minutes before. They where inside and didnt want to open the door.
Excellent, as usual
Stopped in for a Quick lunch while we were in the area. The store was clean compared to most fast food places. Tables were wiped down. Condiment and pop area were clean. Staff were friendly enough. Not snappy and rude but not overly fake nice. Rings and burgers came out hot and fresh. Also, they even had a clean bathroom with paper towel!! Wheelchair accessibility: Low curbs no auto door opener
I m not one to write negative reviews since I ve been a manager in a fast food restaurant for 5 years. But last week I came here, got a bacon cheeseburger. No bacon came on it. I brushed it off, mistakes happen. But I was still hungry and the burger was delicious, so I went through a second time. I politely let the order taker know that my last burger didn t have any bacon on it even though that s what I ordered and paid for. At this point I didn t want a free burger or refund, but just wanted to remind them to make sure it s on there. Well. Sure enough, it wasn t. I took one bite and realized so went through a THIRD time. I was still polite, but this time asked for a replacement that was made correctly. I got to the window, and the gentleman at the window was helpful and polite, but the girl working was practically yelling I PUT BACON ON THAT. Well no, actually you didn t. I offered to give the burger back for proof and was denied. I understand being frustrated with rude customers, I ve been there. But I wasn t rude in the slightest, just wanted my burger made right.
Dont expect the half stoned night crew to understand basic concepts like no cheese , or mayonnaise . Or anything basic about making a hamburger smfh.
Regular old Harveys, always good
Food was good got extra deep fried pickles. But in my poutine I found a hair very disappointed..
freindly staff and still great food
Pleasant experience
Paid 42 bucks for a three-person drive-thru order, but ended up with 2 incorrect burgers and no receipt. Pretty disappointing and probably wont be back any time soon.
Friendly staff looks like they are enjoying the job and food always good
pleasant visit
I honestly dont make a habit of writing bad reviews, but todays situation was terrible. I wish I would have taken a photo. The restaurant was FILTHY. All the floors, even in the washroom, were sticky. Counters (behind the glass) was covered in crumbs and debris. The till area was actually DIRTY, not food dirty, but like thick with dust and dirt. The ketchup dispenser was empty and the area around it was also very dirty. If I wasnt starving and in the middle of moving, with very limited time to spend, I would have absolutely gone elsewhere. The cleanliness of the whole dinning room, restaurant, and washrooms was really appalling.
Burgers had been waiting for a customer for too long. Not hot enough, not as tasty as usual. I left about half of mine.
Every time I order, I order the same burger. Mayo and 6 pickles. I say six because on more than one occasion they only ever give me 3. I was told by staff to say six if I want extra. On numerous occasions I ve had to go back to the restaurant to request more pickles. They even have the nerve to hand them to me in paper rather than in a burger. This is the only Harvey s that refuses to give me 6 slices of pickles considering I don t put anything else on my hamburger. Not impressed.
Great Harveys location, service is great , and food tastes good. Clean o e of the better location around the city.
Very busy lunch . Foodvwas. Fresh and hot staff friendly .
The food was great, got everything I wanted.
Clean and friendly food was good found prices high
Dont go here for a late night dinner. I was there at 9:50 and the door was locked yet there are people being served. Was told by Harveys someone would communicate with me to discuss but nobody did. Its been months. Still havent gone back.
Very slow service though drive through took 30 min to get our food and it was not good at all cold :.. definitely would not recommend this place for trying to get something quick
Busy well oil machine
Staff are fast, friendly, and polite.
Busy lunch went fast and staff were very pleasant
Delicious fast food as always
The drive through service is the slowest drive through Ive been in. And its usually only a two car line!!
Excellent food...and Excellent service.
Why I can t order from mobile app? I can t use my mobile coupon in this case
Beyond upset. Store states it is open to 12 for drive through. Doors locked at 10pm. Being a long hall driver I parked my vehicle as it would not fit through the drive thru and walked up just like every other fast food restaurant. I tapped on the glass and they refused to serve me stating we do not accept walk ups absolutely ridiculous. I continued on driving with no food because they cannot provide service unless your sitting in your car at the window. Lost my service and my money tonight at 10:32pm. I will ensure that every long hall driver knows that they are not welcome at your restaurant after your doors are locked.
I ve been here probably a dozen times in the past year, usually early evening. Every time the food has been good to excellent. This is easily the best Harvey s location I ve been to. For the people who complain about the drive through being a bit slow, I ll take that for fresh food that is well put together.
Worst experience ever.. never come . Staff have heavy attitude. If you don t want to work here. Don t.
Usually this is the BEST Harvey s in the city! But tonight they forgot my drink. I order a large Buffalo Chicken Poutine with a Redbull slushie. But when we got home we realized they forgot my drink and didn t add the extra chicken I PAYED extra for. I ve been calling them since 10 to let them know so I can grab it next time; I know the employees haven t left but I guess answering the phone is just too much to ask for these guys. Probably won t be back after this.
Harveys Petawawa. Good location. Fast service at take out. The Angus burger was great.
Waiting at drive thru for 30 minutes, no longer drive thru. I dont blame the staff, the owner or manager needs to hire more staff.
Recently had a very bad experience here with unprofessional staff. It was late at night and the employees closed early (about 5-10 min early) and left several customers in drivethru with orders unfulfilled, without any apology, explanation, or notice to the customers. I guess they were tired and really wanted to go home?
On a Friday night there really should be more then 3 people working
Waited for 20 minutes to get 2 frozen red bulls. The lady at the window was very kind about it. The reason it took so long was because they had 3 people working on a busy Friday night. There should be more people working on a Friday night at Harvey s located in kanata.
Had awesome service from Maddi at the drive thru. I would say this to the owner, the staff seemed a little taxed . By not having enough staff on you re pinching pennies and your staff has to work harder. Never trade great service for saving on labour costs. You re lucky to have the staff you do madam/sir.
Just went to Harveys at the Kanata Centrum. Worst experience Ive ever had! First there were two kids walking around behind the counter doing basically nothing and made me wait almost 10 minutes before serving me! Our food was finally ready and The teen that was putting the toppings on the hamburger was half way through fixing one of the burger and took a leisurely stroll to the back to get pickles, then stood talking to another staff member while he took the wrap off the container, then took the empty container out, moved what pickles were left to another stations container; then put the empty container on the counter in the back! I finally asked him to finish fixing the hamburger before it got cold! The burger was siting half dressed for at least 5 min! Oh sorry! Was what I got! Then when I finally got to the table I realized I had two onion rings and one fry! I ordered 2 fries and 1 onion ring! When I went back up with them the remark was well thats what you ordered! I said no, and repeated what I ordered and the response was well I cant be responsible if the person who took your order got it wrong!!!!! I said fine, just give me what I ordered please! I was to,d that s what I ordered! Another staff came up and apologized and said they would fix it. So then I had to wait for them to make fries snd they took the rings I had ordered away! My husband was finished eating by the time I got everything! Unbelievable! Absolutely do NOT recommend this Harvey s!
Desperately needs more help!!! Not enough staff to handle all the mobile orders, skip, Uber and in person clients
Delightful as always.
My husband and i were just in the centrum location and witnessed a very young employee deal with two difficult customers in a row. He never lost his cool. Even when the milkshake maker wasnt working he stayed calm and collected. The whole staffed worked together as a solid team. We were very impressed. Good job every one. And to the young man behind the counter your doing a great job.
Okay waited at the window for 20 minutes. Very disorganized. Was asking For money for the next order to then realizing they haven t even given us are food yet. No body around the window to really ask what is going on. When I got the food the fries were cold and they forgot to put the sauces or even napkins in the bag.
buns
Excellent! Hadnt been for years. Big croude of customers were served excellently by staff in a very pleasant way. My only regret was that the milkshake machine was out of order.
Worst Harveys I ever experienced. I ordered drive through by mobile order and I had to come inside to pick it up. So weired and the sandwich prepared male guy unprofessionally. So crazy place.
Waited 18 mins in the drive through with only 2 people ahead of me. When I finally go to the window I was not greeted or told sorry for the wait. I was just told my total. I then had a hockey stick pushed towards me. It immediately tapped my card giving me no other choice. There was a note saying NO TAP on the machine. I said well it looks like the tap went through as the machine said approved The staff member then said Yeah now our machine will crash and you just held up the whole restaurant for 3 mins! He then handed me my food and said nothing else. Definitely not the service I remember from Harveys. BRUTAL!
So slow and rude and never has veggie burgers and the poutines are just fries and curds
Great customer service!
The staff was great EXCEPT this redhead employee, that was AWFUL to the staff and costumers!!!!!!! So extremely rude it was actually unbelievable.
Ordered via the app and picked up. The regular fries I ordered were missing I found only one piece in the package. Are you kidding me?! The salad was also not fresh. I ordered several times from different places. The experience this time was a bit disappointing. Not sure if it s related to ordering time (I ordered it a little later than 8 pm)
3rd time we went in last couple months and wait over 20 min for food. Drive was crazy and so disorganized. This time we left after 10min, no service.
Food is ok, portions are small and service was ok.
Parking: Plenty of parking around Harvies Wheelchair accessibility: Parking spots in front. Food : 5/5 |
It was not the first time to order in the Harvey s at this location. But it was the worst ever experience. I was there between 8:30-9:00pm last night. I found the staffs started to do the closing. I ordered one double cheese combo and three junior burgers for my kids. When I got home and opened my food, I was shocked. All the burgers were just only one piece of meat with a little bit sauce. The meals I ordered before, the meat was freshly grilled and juicy. The vegetables were well matched. However the meal I ordered last night looked like leftovers , and I ordered a double cheese , I don t know why there is only one piece of meat in it. It didn t have any vegetables to go with it. So is it possible to lower the quality of the food just because its closing? I spent $20 to buy something like leftover burgers, and the meat was hard and dry, so I had to throw them all in the trash. It was a very bad experience. I hope everyone pays attention to ordering food at night. If there is no quality food, it is better to be hungry
Very clean, and the food was amazing! The hot dogs and burgers taste delicious, and the staff are very friendly.
this is a place of suffering for drivers. be prepared for a long wait. they make you wait a lot. they dont offer anything to drivers
We wanted to eat in, but the dining area was closed due to staffing issues. Okay, thats fine. We go through drive-thru, order FRIES w GRAVY because my partner had been craving it for days. We get home, no gravy. Ive called 5 times now this evening, since we ordered and not once have they answered their business line. You KNOW what its like to be let down when youre craving something. They let us down then wouldnt even pick up the phone to rectify it. 1-star service for sure.
I went to this restaurant, and came back with a very disappointment and bad experience. I was waiting for them to serve me, then the manager of this store asked me for the order number. I told her the order number. I thought she did not hear me, then I repeated the order number. When I repeated myself, then she got very mad. She said angrily that she could read. I did not have to repeat it to her again . I told her that of course you can read. She shouted in front of other customers. She is a very unprofessional, disrespectful and an angry person. Now Im afraid to go to this place. I do not recommend anyone to go there. Very strange customer service. At the end, I would like to add one more thing that I do not want her to lose her job or position, but I really want her to learn from the mistakes and be professional. Thank you
Its Harveys. The staff were pretty friendly this time around, and they were reasonably quick. While we were there it was clean, but I think you roll the dice on what you get when you go to a fast food chain.
My mom and I had a very unpleasant experience today with Patty the manager. This is not the first time we have been disrespected by staff at this location. We both agreed we will never return to Earl Grey drive again. There are thankfully better options in the area
Friendly staff and great food
Unfortunately during these challenging time they refuse service to trucker and call the police on them for walking up to the drive through window to try and get a meal while on the road I will never support this business again and will be sure to make it know how you treat our essential workers extremely disrespectful
Harveys KANATA centrum is a special place for me, their burgers have this little special thing about them that makes them different from any other Burger place. The staffs are very friendly and nice. I recommend everyone to think local and consume Canadian!
I love Harvey s! Yet, the manager was incredibly rude and yelled at us not to move the chair at table when we were unaware. Quite embarrassing, probably won t be back..
The customer service was quite horrendous, the food tasted stale(I got the Jr Burger Combo). Will not be visiting again!!!
Good fast food with fast service.
Food is not bad but the staff is pretty rude. A few of them seem like they hate working there.
Always great food but was very slow tonight and hardly anyone there
Always fresh food and prompt service
Poor service, and poor staff engagement with the customer, they only focus on drive thru, me and my friend had to wait around 30 minutes to get 2 chicken wraps. Also need to work on cleaning their restaurant too, and few staff members not following the covid guidelines. and I asked the cashier to scan the scene point from my phone, and without permission she grabbed my phone from my hand which is an unacceptable behavior.
I ordered nugget combo today. It should be 6 nuggets but I got only 4. Only 2 of them are regular size. Other 2 nuggets are half size of regular one. I call them but no one take the call. When you order nuggets, you better check in front of them before you leave.
I always go drive thru for lunch! Being lunch time it can get busy but I ve never had issues! From ordering to getting food is very reasonable time and the food is always good and fresh! Staff are very nice!
Ordered uber eats from here after a night out with friends, I was so excited to have my favourite wrap and onion rings i the world just to have them give the wrong order ton the uber eats driver. As someone who deals with uber eats in the restaurant industry regularly I know how simple this is even when two drivers show up at once. This shows an utter lack care for their orders and I am extremely disappointed that my extreme hunger was met with utter disappointment. Do better.
I ordered a hamburger with double lettuce and onions at the drive thru. When I got home, there were maybe 5 slivers of lettuce and 3 pieces of onions. Its so frustrating because I couldnt get it replaced because I was already home.
Good Canadian gressy spoon.
Harveys is usually very consistent with its service, quality and price. This trip was no different and I got exactly what I wanted.
Friendly staff!
It s so good
Very quick, and the meal was good. Like the fries much better than McDonalds.
EDIT: the manager of this location reached out to apologize, which was very kind and much appreciated. Ill give five stars just for that alone because there are a lot of places that dont give priority to customer service so its refreshing when one does! Also, I really love the onion rings. Do not go to this location if you re tight on time. Sat at the drive thru speaker for a full five minutes (no one was at the speaker in front of me and I said a few polite hello? s after a couple of minutes has passed). Thought maybe the speaker was broken or something so I pulled around being the last car (two cars were ahead of me) and waited a full five more minutes without any movement at all, so I backed up and left. Definitely understand that sometimes there are staff shortages or things like that, but to not say, be with you in a couple of minutes isn t really respectful to customers. I won t go back to this location again.
17min wait in the drive through behind 2 other cars...
Great place for fresh food.
Good service. Organized. Clean.
Service was slow and they didnt accept tap on my card, but the food was amazing for fast food I would eat here again They also use paper straws**
Great food
Chicken is good. Hamburgers are the fakest fast food burgers on the planet.
Awesome! This Harveys location is the bestest for everything when rating a fast food restaurant, including taste!
Great pickles
The 1 star is based off our experience using the app to order with this location. We placed 2 orders at almost the exact same time. Got to the store 5 minutes later and asked for our order(s) from the cashier, he said he would look into getting our orders. However I could see order 1 was ready, waited 15 minutes and then heard the manager tell another employee not to make order 2 until the people show up... needless to say we waited 30 minutes and order number 1 was cold(and messed the order up). Usually this location is ok but do not use the app to order unless you want to lose your ****. App doesnt have coupons to just scan at the store and can only leave feedback on the order immediately after placing the order.
Good for a late snack/meal as theyre the only restaurant besides McDonalds that is open in the wee hours of the morning.
So yummy
Best burger in Canada from a fast food restaurant.
Due to the new way of living, caused by the pandemic, the only way to get your food is through their drive thru and the people working at this harveys are going above and beyong, to serve multiple hungry people coming in to get their fav food. A great ty to the folks at Harveys for their awesome service and hope everyone will remain safe and enjoy their meals. Thanks Harveys
Sign at the drive thru says open til 8 yet this store starts ignoring orders at 7:50. They wont even acknowledge that a car is there...they look the other way and keep cleaning up. Ibe experienced this twice.in a week! If you are.open til 8 then be open! P.S. I tried to call and they dont answer the phone either!
I only rate one star because it wont allow you to give zero stars. Staff basically called my elderly mother-in-law a lier because their debit system froze. She ended up getting charged twice for an over $50 order. The guy at the cash says well come back in when management can resolve it ABSOLUTELY outrageous. We live over 1.5 away, I know the staff had no way to know that but the correct response would have been sorry about that, let me call my manager to get your refund. It took nearly 20 minutes for them to figure out what was wrong with the cash. And senior staff just kind of watched as the person serving us struggled with the system to begin with I will never return to this location and Id suggest unless you want piss poor service and to potentially get robbed of your money you not go to this location either.
Cashier was extremely rude and pushy, demanded that my fiancee and child had to stand 6 feet away from me as we were going to order our food.
Flawless drive thru experience!
Always a good pit stop for mini donuts
This location desperately needs an express pick up section for online/Uber orders. It makes no sense for an Uber driver to have to wait behind all those people waiting to order while the food is sitting behind the counter getting cold. Most places have dedicated express pick up areas. Management needs to step in and fix this.
Very unfriendly service. I wont be returning to this location ever. Other Harveys have much better service.
Loved the Spicy chicken poutine and Oreo milkshake combo. Perfect meal for the day .
abusive staff
Not up to date on hours . Food is good
This is the best harveys ever i love it so much the drinks are super cold and refreshing and the beef burger and the chicken burger is nice a juicey and the fries and onion rings are always hot and fresh and crunchy. this is my second time going there and they never dissapoint.
I love Harveys, really I do. I have, however been disappointed by this locations attention to detail, with my drive thru orders. Been twice, for lunch, this month. First visit I got diet coke instead of iced tea, Second visit I got ranch dressing instead of plum sauce for my chicken strips Wont be going back to this location.
Worst guy I have ever seen in any restaurant. No politeness and no respect to the customers
Amazing, friendly staff very polite and amazing food!!
Amazing service Food quality consistent and made to perfection Friendly staff Fresh food and toppings Better than bk mcd s I can t get enough I go here everyday now The only negative is that it s so so so good that it costs me lots of money but so worth it Double jr with cheese $3.50 ish taxes in Amazing for best burger I ve ever had ever better than Works or Five Guys Love love love this place Mmmmmm Yummy Best burgers ever!!!!