Lone Star Texas Grill in Kanata

Great spot, great food!!

Steaks fajitas were cooked perfectly and with fresh shells...its just so good.

Our server was good, they messed up our food(an allergy) and charged us for said food even tho we didn t eat it because they took it away and also charged us for fries that they didn t bring to our table.

Just good food. No complaints. Had the Nashville hot chicken sandwich and it was one of the best Ive ever had. Food

It took over an hour tonight to even get appetizers and a drink refill. Our apps arrived at the same time as our food but the wings were not done as requested. So then we had to wait longer for those. The waitress took the first set of wings away, hoping they weren t just thrown out. We were there for over 2 hours and our bill for 7 people + wings was a little more than $300 which included 3 kids meal. Ouch. These are Disney World prices.

The new young server was serving cold tortillas even though he was doing purposely by watching everyone.

Recently purchased lunch for my staff from Lone Star and unfortunately the Uber Eats delivery driver only delivered our condiments. Although not the restaurants fault, they went out of their way to make sure we got our food. From calling us when they realized the driver only took the one bag, to ensuring there was another way for us to get our food, the whole experience was handled with great initiative and results. My staff luckily got their lunch, the fajitas were delicious as always, and Lone Star will continue to be on our regular rotation for events in the office.

Upon arrival, my family and I were excited to enjoy a meal, but our experience was far from satisfactory. After being seated indoors, we waited an excessive amount of time before anyone came to take our order. Despite the restaurant seems busy, our waitress never approached our table. We were left waiting for drinks, appetizers, and despite our attempts to catch her attention, our requests were consistently ignored. Eventually, we had to ask the manager to assist us in getting the bill prepared. To our dismay, the manager s response was unhelpful and dismissive. He attributed the lack of service to our decision to change from an outdoor table to an indoor one, which felt like an unfair excuse and not a reflection of good customer service. I believe that addressing customers needs should be a top priority, and the dismissive attitude we encountered was quite unprofessional. It s disheartening when the service does not match the quality of food one hopes to enjoy.

The only quick thing we experienced was how quickly they unwelcomed us for accidentally coming in the door meant for the delivery team. Support staff all on break was reason we were told why it took so long to get a top-up on our salsa. It did seem like our server was only staff working. There was another server but they were busy talking to the table beside us, for at least 15 minutes. They dont deserve 1 out of 5 stars. No Star Texas Grill.

Visited the restaurant with a guest, and it was disappointing. They served cold tortillas, which were only corrected after I pointed it out. I didn t receive a spoon until later, and then the server told me they don t provide spoons with fajitas, saying to use a fork instead. How am I supposed to get rice from the platter into the fajita with just a fork? It made no sense.

Terrible food. I ordered a Fajitas takeout on weekend. They gave us left over for salad, cheese and meat. Salad is even frozen. I was so mad about it. I will never order and eat this restaurant again. I can understand why there was no customer at restaurant on Saturday lunch time.

Delicious foods with great atmosphere!

I m not even out of the restaurant writing this review because my girl Corona is just that awesome. First of all she has a glittery lit sign of her name on the wall (the alcohol brand I know but it s still cool), she hooked me up with these banger fries when I could not for the life of me figure out what side I wanted. Corona is also a girl s girl. She gets you if you can t afford 13 dollar mocktails. She s chill, she s cool. She is my current favourite waitress I ve ever met. Corona surprises you with your second side if you ask. Corona has got you covered with any food refill. Give Corona a raise. 10/10 just for Corona. I love you Corona. Ribs were kinda burnt for me though.

I dont know why they call it a Texas grill its just Mexican food Its a fancy taco bell. Food : 3/5

Friendly staff and delicious food. I am satisfied.

been coming here for 15+ years and the fajitas and decor are just as lovely as day one!

Ordered Nachos, very small portion for 25$. You should look at the other places what they offer for that price range. Never visiting again.

We had a great time for our work meeting. The food was amazing, and our server was fantastic. When I remember her name, I will edit because she deserved a raise. My only problem was the music was a bit loud at the time. Which made it difficult to hear my group at times. Oh, and do not lose the tableside guacamole!!! Absolutely in love with this!!!

Excellent service waitress was pleasant and helpful.

Noisy, too open a space. My rice was cold and chimichanga was lukewarm. Too bad, as it probably would have been delicious Food

Definitely NOT the same LONE star as back 30 years ago baseline and fisher the OG!! Salsa was like Marinara sauce, fajitas very bland and the chips were stale. Super disappointing as we have LOVED LS forever. No guac with 55$ fajitas mehhh

Slow

Complete robbery 100 for 2 small meals and a pitcher the meat portion for 2 is very small. They are very very cheap guys lol

Terrible service at this location. Also charging $17 for asking for queso dipping sauce to add to the complementary chips is just wrong. Not to mention the sauce wasnt made properly (tasted like a creamy rose sauce). *update * been a week after emailing you and still nothing. Nice that you automatically reply to Google reviews and dont follow though

Went there with friends for a special dinner. Sadly, the restaurant decided to seat a youth hockey team in the same section as us. The volume and poor behaviour (bending forks, slapping each other with tortillas) from the youth team, which the restaurant ignored, made the atmosphere unenjoyable. It will be a while before I go back. Which I am certain the resaurant doesnt care about as the parents supervising the team were each drinking two or three Texas size beers. So they made their cash.

Excellent food and service

If you like fajitas, this is your place.

Ordered takeout fajitas for a rehearsal dinner. Was a huge hit with the guests. Food was ready on time, and warm! Lonestar is getting to be a bit too expensive for its offerings, but tasty nonetheless.

Fun place with good food. I often go as it is consistent and decent food. The free chips and salsa are my main draw! I love them and keep coming back for them. I like the enchiladas and my friend often ordered chicken tenders. Always good. I would have given full stars, but last two times I have gone, the enchiladas were not filled they usual amount. Very small and couldnt tell the chicken from the cheese. But I will go back as I do like the food and staff.

I found the food ok but 52.oo for fajitas for 2 seems a lot. Especially given the amount of meat. Id rather go to a take out Mexican place. More food less $$

Had a great time here tonight! The food and service were amazing! Ace our server....well Ive had better :) Food

Terrible hamburger. Expensive. Really nothing special to make me want to return.

I gave it 5 stars from 5 years ago but how time has changed. Ordered the calamari and it was uneatable. They replaced it and it was equally awful calamari. My guest has a burrito which was good and I know the fajitas are good as well. But I cant give them higher than 1 at this time because my meal was awful and with higher prices: no way.c ****************************************** Old Review Great family restaurant with reasonable prices. We enjoy this restaurant because the service is good and children are not seen as an annoyance. Consider it an upscale Mcdonalds.

Service was awful here today . the place was super empty, 5 tables total and extremely slow. Our waitress was nowhere to be found for most of the time, no clue where she went to hide but she was not doing her job. We had to flag down others to get basic things like water or more tortillas. None of the staff seemed to care at all. Won t be coming back to this location, it s gone downhill unfortunately.

Good food nothing special

Great service. Rebel was awesome.

Excellent meal service no. 1

Food was terrible, service was ok and the wait time for our food was awful.

We really enjoyed our visit. Thr patio was perfect for a warm spring evening.

We had a great experience at this Lone Star location. Food was terrific, and our server, Aidan Boots did an amazing job, going above and beyond, to ensure that everything was up to our satisfaction. We called into to make a reservation, and had a table waiting for us. Restaurant was not overly crowded as well. Even on Mother s Day, which is when we visited.

Revising my 6-year-old 5-star review after yesterdays visit. Ordered fajitas for two and the amount of meat we received was a joke - maybe half a chicken breast and 6 thin strips of steak for $60. Wish I had taken a photo. I think Im done with Lone Star.. was a good run.

Great experience here. First, service was really great. Very friendly, efficient, and didnt need to ask for anything - it was all provided to us before we had the chance to ask. Food was also great. Large servings and all was really good. Gator Bites, Steak Fajitas, Nachos. All as described, hot, fresh. Thanks for a great night.

Very slow...

Really disappointed in lone star lately. Used to be my favourite restaurant, I wont go anymore due to the unreasonable prices ($12 for a beer, $52 for dos fajitas). They are charging more and youre getting less. They took away the two free side kicks and you need to explicitly ask for beans or they dont give you those either. The amount of ingredients in the boats was less also. Not impressed. Wont be back anytime soon.

Second time visiting, love coming to this place then nachos are amazing

Love it here!

The food is very good and friendly staff!

Service was really nice, but I wouldnt come back for the food Ordered steak, it was charred. Broccoli was so salty and garlicky we couldnt finish it. Onion rings were overcooked, and the ceasar salad was drenched in dressing. Cocktail had no garnish and was $11+. Will be going elsewhere next time.

Such perfect fajitas i tried only in best Mexican restaurants or in Mexico hotels.

They always make delivery drivers wait a ridiculous amount of time. Poor management

Food is really expensive for what you get.

Savanah looked after us at Supper and was very attentive, explained the menu options, and appeared to be enjoying her job. It was a pleasure to be served by her and she made the entire experience memorable.

Ordered steak. It came out over cooked and cold.

Excellent service and the new York sirloin steak was perfect. We will be back, for sure

ordered steak, better than expected

My wife and kids love the fajitas. I usually get the fish tacos, but tried a combo ribs and wings combo. Ribs were good, wings were kind of dry. Also like the regular size frozen margarita, which is generous size. Server was great.

Not all that impressed last time I went. Service was glacial, and the food wasnt as good as I remember from years ago. Its a lot of money for what you get, but thats the same many places these days. They can, (and perhaps they do other days) do better than my last couple of experiences there.

Had a delivery from these guys last night and it was so undercooked and disgusting as if they send this out to serve!

We enjoyed a group birthday celebration here and the staff were excellent! The hostess finished setting our tables as we were slightly early and sat us quickly as we awaited the rest of the group. Our waitress was quick to come to our table to offer us drink options Nd returned with them promptly also bringing complimentary salsa and tortilla chips. As the rest of the group arrived she was sure to take drink orders followed by taking food orders. There may have been bit of a mix-up at this point with the kitchen preparing other meals ahead of ours as we were one of the first groups in for dinner, but we were busy visiting and hadnt really noticed the delay. As the food arrived to our group, the waitress thanked us for our patience and for not raising concern and offered each patron a couple of free Cherros for dessert on the house, that was completely unexpected and appreciated. The food was hot and tasty and everyone seemed very satisfied and I noticed a few take home boxes so there was plenty of food in the portions. My wife and I shared enchiladas and an order of sweet potato fries. The manager came by a few times during our visit and at the end to make sure we were happy and well taken care of. This was a great experience and it is nice to see service being performed at its best at a time when service seems all too often hard to come by! Well done team, please congratulate all the staff for there efforts, it was noticed.

Great place for a birthday party, or family dinner. Childrens chicken fingers is huge. Tasty fajitas!! Well be back!! Parking: Large lot Kid-friendliness: Kids always welcome!!

Nice place

Good fajitas and chips, shells at this location are often not as good as at other locations, but they were good tonight. While service was slow at the start, it did improve significantly.

Good food, a little pricey, and the seating is really uncomfortable. The staff however are kind and welcoming :)

Good service and food!

Way to much salt on fries

Terrible food and there was broken glass in my daughter s fajita!!?? We ended up in emergency. Tried to call the restaurant to let them know. No answer no call back. Shameful! Don t eat here!

Well catered to dor allergies. However, got some details wrong. So had part of food delivered after the meal was done. Server was amazing!.

Would have given 5 stars but for the nachos. I could not eat the nachos they bring out when you first arrive as the nachos served were over the top way too salty!

I love the food here. Awesome team of staffs!! Thank you :)

Good food in abundance.Good service.

Well not much to write about. Had a generally ok experience, ordered the grilled chicken fajita . Food wait time was a bit on the longer side. The food was just ok. Didnt quite enjoy the rice and chicken but loved the appetizers, tortillas (including the presentation) and the Pico de gallo. Parking: Lots of spots

This place is fantastic, if you like text-mex of course.

Food quality and the quantity have gone down, but prices are gone up.

Amazing new drink lol science experiment lol tast so good lol

Lone Star always has great roadhouse food and staff are always friendly and efficient.

Always a great experience! Highly recommended for large group dining.

Late hours on Sunday is less of a rush, and good for a meet up, on March road. Good spread of chips and entrees. Ample parking available too.

Booked for 12 people for Retirement lunch. Restaurant had at least 6 groups of similar size. Waited for approximately 40 minutes before our lunch order was taken & then another 1 hour plus for meal to arrive. Guest of honour got wrong meal. While we waited we were given 1 small dish of nachos & salsa to share between 6 people. After we had waited for an hour we asked for more nachos & dip and were told quite rudely by the waitress they re not free! We said they should be since we still didn t have our food! At no time did the manager appear to apologize for the terrible situation, or explain why they were having such a problem. When the bills came they had computer problems and had to be done manually. At least one person got the wrong bill and one person didn t get a meal at all. After much complaining, The waitress reluctantly told us she had approval to give us a 25 percent discount, A disastrous outing. Never again! The restaurant lost 12 local business customers plus everyone in their families as well.

One of the few places that advertise fall off the bone ribs that are actually fall off the bone. Service is at standard with what you can expect in your typical steakhouse, place was clean and tidy at first glance. Lost a star across the board because despite it being a southern style steakhouse there was a distinct lack of smoked foods and no pulled pork options that I was aware of.

Our server (receipt says Blaze 255) was absolutely awesome! Great personality, helpful and made sure our drinks were always topped up. The food was good, as always. (An order of Enchiladas and a Quesadilla ) Where things went downhill was upon leaving when I had to listen to the Manager (mid-aged woman with frizzy hair) standing at the bar laughing with the bar staff about the coupon that we had used for a free appetizer. (It was older but had no expiration date on it) It wasn t very pleasant having to stand there, listening to the staff making fun of you. One might go so far as to say it is unacceptable, unprofessional and RUDE. You failed as a Manager, you failed as a leader for your team and you failed at making your repeat customers feel welcomed to return. A 5-star rating is for our one specific server and the kitchen staff. My 1-star rating is for your manager - May you continue to provide quality products and service despite the obvious ignorance of your Manager .

Great food and we had a wonderful server! Prices tend to be a bit on the high side though.

Good food & drinks, friendly service and nice atmosphere.

I was there june 20th for lunch to go. I ordered chicken fajitas for one, small queso and small bag of chips. When I went to eat my 40.00 lunch (now I don t care about price but in this case I do) I opened the lids and there were like 3 pieces of peppers and mostly an onion but who wants to eat all onion on a fajita.. anyways I made my wrap and I took a few bites the chicken wasn t fully cooked it was chewy and rubbery and gross!! I ended up throwing it out and grabbing something else for lunch as I was starving. I reached out to management and nobody got back to me .. Hence the late review. This location is getting worse and worse and I m just about ready to give up on lonestar completely!

2 desired choices were not available. My plate was OK nothing more. Rather small portion in the accompaniments. Overcooked broccoli. Not a bad experience but not impressed. The service was average. Acceptable nothing more.

Vegetarian options: My friend enjoyed a vegetarian quesadilla. Food

Taco tuesday with awesome drinks

Had a table of 8. Two children under the age 2. Service was very accommodating. The manager actually checked on the table and introduced himself which was very nice for this level of restaurant. In my experience that usually only happens at high end restaurants. Been coming once or twice a year since high school and even then they treated us kids with respect and not like punks. Service seems to have gotten better but food has stayed the same which is good mid class food.

Parking: Plenty of parking around the side and back if the front is full Wheelchair accessibility: Heavy door Food : 4/5 |

Ordered a water melon lemonade, it came with a wedg of melon as garnish. Took a bite of it, and it had turned... gross.. all 3 where the same. Told our waitress and she did nada. Ordered a boneless rib steak and was given a sirloin steak. Wasnt till I complained that she brought me my proper steak.. like what the heck.

Group of friends were dining outside. Great food. Server recommended vegan options and food was great! Vegetarian options: Veggie fajitas

Kid-friendliness: Best place for families with children Food

Had a wonderful time with friends. The food was delicious and the staff were fantastic.

Margaritas were best thing there

Best lone star in Ottawa hands down! Service was amazing! Food portions were generous. Shout out to maverick92 so attentive to all our needs. Highly recommend

The food was not good at all, the fajita chicken had very little taste and the cheese, lettuce and salsa that comes with the dish looks like they are either leftover from another plate or they have been leaving outside for days. Not coming back for sure

shrinkflation is too bad at Lone star. Ordered Nashville chicken sandwich and the amount of fire was ridiculous. taste was good not quantity poor. They charge $20 for a sandwich and reduced the quantity. Not worth it.

The service is insanely friendly and our server Dallas was generous, intuitive and very kind. We love our Kanata location! Always delicious and a great date night.

Pepper was a great server. Made my family felt catered to by her great recommendations and making sure we were taken care of. Food was delicious (as always). Evening we ll spent, thank you Pepper!

Great food!

It was busy, and we had no reservation, so the wait was a bit long, but that was on us! Service was good, but needed to ask for refills on drinks. Queso is amazing. The quesedilla was quite greasy on the bottom, but the flavor was good!

The chimichanga was pretty good. It could have used a bit more flavoring but in general very delicious and I finished it all with a nice side salad.

The food was actually very good! Excellent customer service too.

I love the place but they need to work on the meat/chicken potions. A duo fajita plate is barely enough for one person.

service is good, but food is average,

As southern as Canadians can get

The service was great. THIS CHAIN HAS GONE DOWN HILL OVER THE YEARS. Overpriced small portions.

Party of 27 incl kids. Took forever to get the bills at the end because the server didnt match the kids to the parents prior to taking the orders. Did it in reverse and it took longer than it should have to get the bills. Table should have been one long table, not three separate tables of 8 or 9 (space could have accommodated this) Vegetarian options: Good vegetarian options on the menu Dietary restrictions: Need better marked menu for gluten and dairy for those that cannot eat either one.

Great staff

Me and my daughter love the fajitas. Its all Ive ever had in 20 years of going. Definitely a favorite. The portions seem like they have shrank a little. But where hasnt in the last few years.

Always a fun spot to stop for a margarita

I am very disappointed that the chicken now being used for fajitas was not fresh chicken. It was watery and lacked any flavour. For the price being charged, fresh chicken breasts should be used.

Had a distinctly 2 star experience here the other day. We went for my mom s bday. She ordered the chicken and pickles appetizer dish and instead got a chicken sandwich with fries. When we asked the waiter if it was the right item, he very rudely pointed to the menu said said that s what you ordered . As time passed we were increasingly confused about how this sandwich could be a shareable dish, so my dad eventually questioned the waiter about that. Like just asked why this dish would be listed under the shareable appetizers when it was a single person meal. The waiter eventually came back very apologetic. He brought some chips and salsa for us in a bag to bring home. That was appalling as an apology since they d give those to you anyway on a normal day since you get unlimited of those at the table. Normally these chain restaurants give a little dessert or something when it s someone s bday and they didn t even offer something once this error occurred. The chicken for fajitas was also bland, but thankfully the chicken from the dish my mom got by accident was actually great so that salvaged the fajitas. At least they didn t charge for her meal in the end.

My wife and I went to Kanata for a change of venue. Our server was Daisy which was Im sure a nom de server. She was great. We had Taco Tuesday Special , our choice of beef, chicken or fish. While the tacos were a bit small they were tasty. They were difficult to keep together. We had a side of fries and they were top notch . I love the Lone Star.

Tasteless food

Service was very average... had to ask for chips & salsa and once our food appeared, our server disappeared.

Love this restaurant . The fajitas were great . Margaritas were fabulous The servers are pleasant and quick to check with you if you need anything. Tables are well spaced out you dont feel like your on top of everybody nice to have elbow space. And of course the customary nacho chip and salsa upon arrival. Food

Way over priced and just not tye same as back in the day

Food is still good but damn pricey. Service was good. The atmosphere seemed quieter than usual tonight.

Disappointed . How can you miss a burrito ? Tasteless, the beans looked awful. And the quality price doesnt match. The service was A 1. My friend and I were well received and they were fast and friendly.

Good food and services

Jenna is rudest waitress I ever dealt with, Im not sure how the manager justifies the way she deals with the customers. A very unpleasant service and wont be coming back. I suggest you avoid her if you want to have a good time.

Our server was very friendly and efficient. The food was great but the prices have gone up dramatically. This is no longer a place that I would visit regularly - the price of the food falls more into the treat category than it used to. Dietary restrictions: They offer lettuce-wrapped fajitas for those on low-carb diets.

BlueJeans made us feel like we mattered. She made every request happen with ease. She was a great ambassador for Lone Star!

Decent food but very expensive and slow service

Good food and service.

The best cayenne pepper in town

Night and day comparing the Barrhaven to the Kanata Lone Star. Great service, didnt have to ask for the chips. Great service and atmosphere in general. The food was great ribs hot and rice for the fajitas that we didnt have to ask for!!

Little expensive but good food and service, kids love the big hat and signing

Its just an all around great time every time we go. Very friendly staff!

Crazy long wait. Inaccurate wait times from staff. Over 30 mins for takeout order for 2 ppl

I ordered chick and steak fajitas for lunch to go. The price has gone up dramatically (30% - 50% increase, much more than the inflation rate!!). The food quality was so disappointing. This location is getting worse and worse, and we do not wish to visit any lone star ever.

Great location and good food !

Place is alright. The service was great. Food was okay, not even good. Poorly seasoned and chicken portions with fajitas very stingy. Haven t been in a couple years. Probably won t be back. So many better options and for cheaper as well.

Maverick was fantastic.

We loved our family dinner. Lots of Mexican food. Children eat well at a good price. The Margaritas are excellent.

Amazing