The WORKS Craft Burgers & Beer in Kingston

He was an amazing server

Our first warning flag was that it was empty on a Friday night. Multiple servers were waiting on us which just caused plenty of confusion. We had to ask for forks so we could eat our salad 3 times. The elk patty upgrade was a mistake as it was dry as a bone. The thing that really didn t sit well with us (and the reason I m writing this review) is that we came with a $50 gift card and wouldn t have picked this spot if we didn t have a gift card. Upon payment, we were told they recently changed their debit machines and couldn t accept gift cards. Confused as to why that was our problem, the server wouldn t budge and just stared at us and made us very uncomfortable. Not wanting to cause a scene, we paid full price. The server was far from accommodating and wasn t willing to help us out at all. He could have called the number on the back as proof that there was indeed $50 on the card. New ownership can really sink a place when the wrong people are put in charge. We won t be back! UPDATE: I reached out to them via email almost a full year ago to take them up on their offer to make things right (see their response below) and I ve been completely ghosted. There is a $50 gift card up for grabs to whoever wants it but use at your own risk!

First time there. Started out great. Ordered drinks and the onion ring tower. Waitress brought the drinks and the onion rings were ready as well which was great. They were delicious. Dinner took a while and I noticed ( what i hoped wasnt our order) sitting on the kitchen service counter for a while. Our waitress was way over worked. When we came in there were 3 other tables of 2 in her area and as our order sat there her whole section became full with a table of 12 and 3 other 4somes. She finally brought our dinners and everything was cold. Very cold. All 3 of us told her this as she stood there. She was actually dumbfounded and said oh really , pause, and we said we have to get to a show so never mind. She came over later and asked how everything was and we said the burgers were cold like the fries. She said Ill let them know. We then had to wait until the other 24 people had drinks and apps until we asked for our bill. She disappeared again (we realized she was the bartender too) we then just went to the front service area and one of the guys (2 of them standing there while all of this took place) said would you like to pay. So she was called over and rang our bills up. So a burger, fries and 1 beer was $45 and they advertise their fries as bottomless....I mean even if they brought us over a plater of fresh fries it would have been something. So needless to say, wont be back. Even McDonalds has hot food. Odd how they have been there for so long too. Edit to my post. Khalya from the customer service was very prompt in addressing this issue and has made things right with us. We will be going again to enjoy a great burger.

We went specifically for the milkshakes as we were recommended to try them, however our waiter told us they were out of ice cream. We were not prepared for that so we asked for a few minutes to look at the drinks menu. We then sat there for 20 minutes eventually looking up other restaurants in the area because we had an event reservation later in the evening, this would ve been understandable if it was busier but the restaurant was half empty. When our waiter returned we had to ask if they had coke or pepsi products because it wasn t on the menu, they didn t have our first 3 choices either which I would ve loved if the menu or the waiter had told us in those 20 minutes. When we did get our food the burgers were so dry and there was toppings from each others burgers on our own. For a place that specializes in burgers they were way more dry and tasteless then we expected. Finally despite telling our waiter that we were really excited for the milkshakes and came here for milkshakes as we were finishing our meal we watched another table be asked what kind of milkshakes they wanted and be served milkshakes, it was pretty upsetting that we were not offered milkshakes now that they were obviously available. This whole experience was not worth the almost $70 dollars spent on 2 meals, we didn t even get any appetizers or dessert thats crazy we ended up going elsewhere for dessert after. My partner and I do look pretty young so maybe thats why we got poor service but we have never had this many issues just going out to eat.

We had a wonderful evening with great food in a pretty nice location and an outstanding service. Thanks, Megan :)

What a great place to experience great food service relaxing place to try new burgers. 5 star

Fun food, good and quick service.

Awesome burger perfect for aspiring varsity athletes

Very relaxed place with great food and great service. Wonderful atmosphere thank you Gurnoon

Good food, but like everywhere its getting expensive to eat.

One of the best hamburgers I have eaten Great atmosphere, great server Your plates are generous, well presented with quality products I recommend

Food was good but daughter ordered nachos and waiter neglected to tell her that the nachos were in fact patatoes .also waiter mixed all are milkshakes and was laughing and did not understand why we were upset .we wanted to enjoy a nice meal and relax after a long day of walking in kingston but wow music was so loud that customers had to repeat themselves to waiter so if your looking to dine and unwind DO NOT go there

Super good hamburger with vegan choice and vegan cheese! The onion rings were a little too crispy and tough for my liking. Excellent customer service. I recommend at $100 Vegetarian options: Vegetarian burger, vegan cheese

The food is great (as always), but I was there with my mom and the music was too loud (and she s hard of hearing). When the huge windows at the front were opened, someone was sitting outside on the bench smoking and the smell came right in to the restaurant. (It triggered my asthma.)

Sensational

Awesome service and great food!

I was forced to wrestle a sweaty pig in order to receive my food. Good burger tho

Great environment and service.

Gurnoor the goat amazing eats

Great food. Thank you gurmoon

Gurnoor amazing service class act

Great food and friendly service!

Terrific veggie burger, tasted indistinguishable from the real thing. Tempa bacon was delicious, and drinks came in giant measuring cups. Friendly service with a smile! Vegetarian options: You can substitute the Impossible burger patty into any of the burgers.

I went in today with my partner and we had Alexis as our server. She was extremely personable, and made our night much more enjoyable. Because of her we will definitely be coming back. She was informative, friendly and had great suggestions.

Worst burger in Kingston. No fries or onion rings available and burgers are charred black and crunchy. Only 4 other patrons in the restaurant and it still took 45 minutes to get our food. No wonder its not even listed on Kingstons 10 best burger joints. I will never go back.

Great onion rings n fancy burgers

Great food, great service.

Been almost four years since Ive been to this place and its still as awesome as it ever has been! Food was delicious and our server was so nice (I cant remember her name) definitely still gonna be coming back here :)

Taste 7/10; Service 9.5/10; Portion with the price 8/10; The vibe 9/10

Good place with lots of burger choices and good music

Great food, Gurmood hooked us up

Had an amazing experience, Gurnoor provided top level service. The food was extremely tasty and it ended up being more than I could handle.

I don t usually right reviews but the young guy who told me he is general manager working inside the store always hands out all my uber order so fast and efficiently with a smile on his face! I couldn t resist myself but writing a review for this young energetic guy! Wish you a very successful future!

We came on a Wednesday night, so it was very slow but the staff nonetheless was still very enthusiastic and eager to assist all times. They continuously checked in, provided recommendations, and even gave us a free appetizer since it was their first time there! They were late smiling and so delightful, and the food was absolutely delicious. Totally reccomend the Tragically Maple Burger!!

Gurmoor provided incredible service and the food was amazing. Offered a free milkshake for the birthday boy and 2 onion ring towers for the table. Will definitely be returning

My party and I had an amazing time. The service was timely and attentive. Our server, Gurmoor was excellent and made the experience one to remember. He was so kind and answered any questions we had, and it was evident he cared about the customer service. The overall atmosphere of the restaurant is great for any event, and the food is amazing. Would recommend this for anyone looking for a good night out.

The burgers are phenomenal, same with fries, but the poutine is absolutely botched

Like it or not this is the best burger place in town when *edit. I had a long review about how this is the best burger place in town when they get the order right but conveniently somehow, the only part left of my review is whats stated above. One of the least consistent places in this city. We have ordered from here numerous times and on numerous occasions end up paying about 30 dollars for a burger , just for it to be missing most of the toppings, which are paid for separately as additions. 60$ for two burgers and missing most of the items we are directly paying for MULTIPLE times has driven us to never order from here again. Youll probably love it if you actually go to the restaurant but dont take the chance ordering when it costs this much.

Best poutine and burgers! Bharat treated us very well. You wont be disappointed!

Food was served on time and waiter was awesome! Highly recommend

Gurnoor provided great service! Highly recommend

This place used to be great but the last 2 times I wasnt happy with the quality and wont go back again! The server was friendly but sadly his strong body odor filled the area each time he passed or stand beside us! a server should not be smelly! We ordered cans of beer and received the dirtiest glasses ever seen in a restaurant! 100 of dirty fingerprints all over the glass like they were never washed and just rinsed! I ordered what I always ordered but it was not the same as before. very disappointing

Gurnoor s service was wonderful and extremely quick! Very nice meal :)

Gurnoor was a wonderful server! The food was terrific - specifically the Hawaii burger - it wasnt something Id normally try so it was amazing how great it was :) will definitly come back

Food was delicious and Gurnoor s service was amazing!

Very good food and nice servers. Gurnor was an amazing server and gave us outstanding service.

Gurnor was super nice food tasted good

Great food and service from gurnor :)

Lovely food and service; Bharat is a gem!

Seems understaffed, there were dirty tables the whole time we were there. I was dissappointed in my burger, it was soaked in bbq sauce and wasnt very tasty.

Food was class, but what was even better was our server Gunmoon! He was super nice, speedy with orders, and was making us laugh the whole night. The burgers and shakes were great but Gunmoon was better Definitely ask for Gunnoon next time you go for some great burgers.

Expensive. The burger is ok. The fries are awful. Cold. Soggy. Undercooked. And the fryer should probably be cleaned. If you like good fries go anywhere and promot service go elsewhere. I never give bad reviews. But I wanna warn hungry people who want a good meal. Youll be disappointed.

Always love the elk burger!

Server was great. Burger came with a massive hair on it not to mention burger was cooked to death. Won t be back.

Good burgers and great service!

Best place ever for burgers! So delicious and juicy! I highly recommend it :) Vegetarian options: They have vegan patties!

Do not go!!! Service was terrible. The did not have our first three drink choices! Food average and our bill was $20 overcharges and the manager couldnt give us a refund because they couldnt get hold of another manager. So we gave up! and left without a refund! This was a terrible experience!

Great food, awesome atmosphere. Hope the new girl training makes it. She was great!

A source of loud noise for an already noisy neighborhood!! I called police once when theyve left their music on for a whole night. Mediocre poutine; had better at a gas station. Not a bad burger.

The good was delicious! Cool to have a measuring cup for beverage..service eas great..overall great experience and will definitely b back!

First visit will be back!!!

Too many burgers to chose from, but never a regret once the decisions made!

Wouldn t recommend. Fries were bad, bun was stale, burger came with no dressing or condiments or utensils, and the food was expensive. Should ve expected no less from a place that blasts endless classic rock onto the street. Couldn t leave fast enough. Go to Harpers instead.

Horrible service. I entered this establishment with my mom, waited for over 10 minutes, and received total ignorance from a young waitress( she saw us but respond with nothing). What a shame and will not visit again.

Love this place!! Since the swap of ownership I have seen a positive change in service, staff, and food quality. The servers are lovely and there are so many different options to try, from plain to poutine on a burger!!!

It s a great place with delicious food and awesome staff

The staff was amazing. I was not impressed with my order in any capacity, but thats not to say I havent historically enjoyed the Works. Though comparing two different cities when saying so, I cant say Id return. To each their own... Food

A bit expensive for the food you get

The food was good, but the straws were paper otherwise it was great.The service was good and the restaurant place was clean. I love the light bulb salt and pepper and the glasses are so elegant! It was a great experience. Would definitely recommend going if in the area!

The first waitress forgot us outside, but the second waitress was really nice and quick. Good team work, excellent food.

This was one of the worse burgers we have had. We had the poutine burger and the mushroom burger.everything was cold, including the bun, burger, and more. Onions rings were dry and tasteless. Caesar salad, I had to bring back 3 times as was so dry with little sauce with cheapest croutons. Will not be coming back. Waitress didn t even offer discount or way to rectify. For $73 before tip not worth it.McDonald s across the road would have been better.

Isabele was an AMAZING server! She worked really hard to make sure that our experience was perfect and handled everything quickly and professionally. 100/10 service

Had dinner here and our server was so amazing and kind. Isabele is probably the best waiter Ive ever had.

We ordered take out, as we were staying at a hotel down the road. Honestly, I wasn t expecting much and expected everything to show up ice cold and mushy. I was so surprised to see that our order was made perfectly to order (one gluten free order was perfect / others had exclusions on the burgers). Noting was mistaken and all maintained its crispness and heat! Great job guys!

Tonight was amazing service at the works! Not too busy. Rapid service! Food was out fairly quick.. the fries were a little cold, but the burgers were all fantastic!!

Great looking spot but their food is awful for how much they charge for it, Would be better off going to a fast food spot like five guys or heck even the mc Don down the road is better .

The waitress we got was very nice, i would have came back only for her she was very helpfull and very present. For her boss: 4th july at 17h. She need a rise. Why 4 star then? The burger was overcook and had so much sauce that we needed to swipe it off with our fries.

It was a Monday around 1:30pm. We were 14 adults plus 6 kids very hungry wanted do dine in enjoy the food and have drinks. But the waitress told us that Sorry i cant accomodate all of you im alone here and there is only one person in the kitchen. I checked the tables there were only 8 customers sitting down already eating. I checked it has plenty of empty tables across the room. So disappointing the company just lost around $800 to $1000 right there. Zero STAR

The waitress who works today in Kingston branch, Monday, July 17, 2023 rejected us to eat our lunch in the restaurant. We are 8 adults and we have 2 infants and she is so +++ rude and impolite when she said she cant take us because they are short staffed. She did not even say sorry nor offered a seat to make us wait for our turn though we saw plenty of vacant seats as there are only 6 people eating there by the time we came in. She is lazy and she is not making the restaurant get a good revenue. Unfortunately, we did not get her name but the management can check the schedule and I hope the management will teach that worker what a good customer service is. Kid-friendliness: Very impolite and rude

the food was amazing, loved the burgers they are amazing across every location I have been too. Service was nice, it was not busy. However, the place was incredibly dirty and unsanitary. everything was sticky and the bathrooms were so gross. It s not hard to keep clean.

The food was so delicious and everyone was so kind and helpful! The atmosphere was so fun and welcoming as well. Everything was also really clean. They were also really accommodating of food allergies too! Isabelle was superb and very understanding! She was the best. Overall a 5/5 experience.

Best burgers ever. No, seriously. We walked in and had a major dilemma trying to choose from the million great options on their menu, and our server Isabelle was extremely knowledgeable and gave us great hints about what we might like. She also worked with us on accommodating our food allergies, and she really went above and beyond during our visit. Their drink selection was great, and the atmosphere, especially sitting at the window, was a vibe. Would 100% recommend.

This was a lucky find. Burgers were delicious. Milkshake was well worth the money. Izzy was awesome. A definite spot to go to again when we visit Kingston again.

I am giving this resturant a 1 star only because it cant be 0. We should have known when we arrived and were told that they couldnt seat our party of 5 adults and 1 child that we should leave, but instead questioned when there was only one table inside seated how could it be possible that they couldnt take us. I will say when seated the waitress was amazing. However after waiting over 90 minutes we were served raw food. I ordered my burger well done and as you can see from the photo is was not. Things only got worse from there. We waisted almost 3 hours without dinner. My advice is to avoid this resturant until a new manager is put in place. There is nothing else that will help this place.

Cockroaches...the place has cockroaches infestation and they know it but they keep it open. Dont go there and waste your money.

The food tasted great! I have eaten a lot of burgers in my life but this one is one of the best I ever ate(juicy lucy)! My server Alex was incredible friendly and she talked me into trying the beer they serve and I have to say I really enjoyed it! Great place - even though it was busy I got served quickly and felt well cared for!

I ve been to two other locations and this was probably the worst. Burger was dry and cold, bun was cold I don t even think it was grilled or even heated, just straight from the fridge, onion rings were okay. Service was okay and the atmosphere was good too.

The waitress was very friendly, and the food was amazing. The drinks were amazing and I definitely recommend getting them milkshakes best milkshake ever.

I thought about to dine in there for months and I finally got to stop by. They were currently renovating so they only had take out available , but I am over the moon that I got to try their food. I loved every bite I had and I definitely recommend to visit. In addition they have perfect service- staff is very friendly and super helpful with recommendations what to try. I will definitely go back there to dine in when I m back in town.

Used to love the works, but every burger came burnt. One was half well done and half medium rare, while the other was burnt on the outside but rare in the inside. There is a difference between charred and burnt. These were clearly burnt, even the replacement burger. The server was kind and voided the burger, but provided a replacement burger that was also burnt and apologized for the same. We also heard an adjacent table say it is not as good as it used to be.

My third visit here, and each time Ive been here, the meal has been excellent. The young boy wearing the opposite cap always adds a little additional topping and makes it so delicious, as I observed when he is working in the kitchen. The sweet youngster thanking me from the kitchen as I was leaving was the best part. For both service and cuisine, Ill award perfect scores of 10/10

After waiting 1.5 hours for our meal, we received a completely raw chicken burger. The establishment is unsafe and irresponsible

Today I came with my husband and eat food over here, It was so delicious that I want to just wanted to meet the chef but I thought it wouble be silly to do so. but please anyone who come here try tragically maple burger from here. my husband loved it. he was big fan of maple bacon wrapped around patty.

They messed up our order and didn t care to fix it. The burgers were very burnt and the poutines were terrible. For an almost $30 burger it was worse than any $5 fast food alternative. I m addition, I saw a recent review before mine mentioning cockroaches. Although we did not see that I found the owner s response disturbing. They joked about calling the bomb squad and brushed it off like cockroaches weren t an issue.

I came today with my family, we ordered many burgers, there was one burger with elk patty. I was surely finger lickn good. My whole family enjoyed the food today, We are still surprised that usually it takes half an hour to get food from here. But today we received it in just 12 minutes. thats the most best part. Server took our order and delivered it right away, Ill say that it was a good experience this time from the past. Good improvement works staff

Cold fries and burnt burgers. No wonder the place was empty. I wanted to ask for something to clean the burnt burger from my pallet. 140$ for 3 of us to dine. Atleast the drinks were good.

what a buger! mailbu meltdown was so good that my family orderd one more today after eating that one, good part was our burger was delivered fresh and hot within a matter of minutes, I dont want to compare but the speed was getting food was faster than MacDonald which was shocking to us! we had a blast today and we will come here soon! 10/10 for drinks as well

what a experience!! whole restaurant was full in the morning! we were 10 people and our food was delivered in only minutes! the server sophia waited us a little to take order as she was handing out milkshake to other customers also she need to adjust her attitude a little, the way she talks is not cool enough! But I can surely say the food good and worth every penny! it was little expensive but at the end of the day we got it fast , hot and delicious! big fan of smokey mountain for sure from now on!!

Ive eaten here before, and it was decent service, great food, and you even get some sun on the balcony where you can people watch. my last experience September 24th was atrocious. I left before we even got water on the table, 15 minutes after we sat down. I think I may have accidentally seated myself instead of waiting, so she wanted to make a point. It wasnt busy. Id still recommend this place :) Im just making a point, back. Id add a food pic, but......

There are many sorts of burgers, and theres actually a plain burger (cheapest burger) which means picky eaters can choose to pay for what they eat instead of picking stuff off. Bottomless fries mean that you can actually leave the place feeling full

My spouse ordered plant based burger with fries but we got bacon in our burger and piece of bacon in fries. Food took way long time to prepare..staff was friendly. She did her best to serve.

I come here often on my lunches, they have lots of great gluten free options and are very allergy conscious! Also great service and atmosphere. Dietary restrictions: Have vegetarian and gluten free options!

Great service, amazing burgers, good fries. Please, though, for the love of God, DO NOT order the Kraft Dinner. It was like week-old leftover, reheated in the microwave: dry, clumping together, tasteless, and awful. And it cost extra! Edit: Reached out to owner in response to their comment, no response. :(

Today we went to eat at the Works in Kingston. The worst meal ever!!! We drove from Ajax to Kingston taking a student back to Queens. We arrived in Kingston looking forward to a nice meal before our drive back. Went to the Works on Princess St., not busy at all. Seated ordered our coffee. Waited 17 min. Before they took our food order. Sat and chatted waiting for our food. So finally after another 57min. Wait , it finally came to our table. Only 3 of us at the table. Our food was completely COLD. Cheese was congealed on my Chicken breast. The other two had cold burgers. Fries all cold. Onion rings cold and greasy. Worst meal ever !! Waitresses where very kind, but the wait time yo receive cold food was ridiculous. Sent back my food, our Waitress said sorry I have no idea what our kitchen staff is doing. Wait time is way too long but I can only serve what they give me. Not her fault, but the kitchen staff leaves alot to be desired. Would not recommend this restaurant to anyone. Prices crazy and not worth the wait time to receive cold food !! The Works in Pickering is great, but do not eat at the one in Kingston. They where not busy and others around us where also complaining about the wait time. Well live and learn, we will eat at any restaurant in Kingston but NEVER the Works again. I think Ramsey needs to visit this place and straighten out their Kitchen.

Great service offered by Izzy, friendly to talk to, helped with the menu and the food was great too. Quick service and would recommend to others!

Food was cold, onion rings tasted like fish, restaurant was cold, daughter was so hungry she ate the burger, toppings were so cold tomatoe and onions out of fridge, fries were cold and we waited over 45 mins to eat cold food waitress was fine

Ordered the chicka chicka boom boom burger. Not gonna lie, that was the driest piece of chicken I ve ever consumed. It was thin and stringy covered with the hardest tarmac batter known to man. I know it sounds like i m joking but it was definitely from frozen and way over done. My girlfriend had the smokehouse burger. Once again, a dry, once frozen, puck. I don t like to rip on places but if you re gonna get this for 25$, just have mcnuggets n a big mac instead. Or go to harpars down the street.

We had ordered, it took all most an hour for our food to be brought to the table, and it was cold. The wait staff today did not seem interested in paying attention to either the customers or to the food waiting to be delivered to the tables.

We waited more then an hour to have our order and, when we received it, it was cold! Our food was sitting at the window for over 15 minutes. They do not have enough staff in the floor. Went to Harpers down the road where we always get good warm food.

I had an amazing experience at The WORKS Craft Burgers & Beer. From the moment I walked in, the staff made me feel welcome and their friendly demeanor added to the overall positive atmosphere. I started with their wheat draught beer, which was refreshing and the perfect accompaniment to the delicious cauliflower bites and onion rings. The cauliflower bites had a delightful crunch, and the onion rings were perfectly seasoned. For the main course, I opted for the Veggie burger, and it exceeded my expectations. The patty was flavorful, and the toppings were fresh. The accompanying french fries were crispy and seasoned just right. What truly stood out for me was not just the excellent food, but the overall ambiance of the place. Its a fantastic spot to hang out with friends in the evening. I highly recommend The WORKS Craft Burgers & Beer in Kingston for anyone looking for a top-notch dining experience. Ill definitely be coming back!

Had a great time for my birthday dinner! Owner was our server and gave us a 10/10 experience!! Love it here

Amazing experience once again, tonight the owner was my server, he was always looking after us, gave us a free milkshake and anything we needed was always right on time. When he was not helping us he was cleaning tables and always on the go. The food was amazing and the atmosphere was awesome, I would highly recommend this restaurant!

Good food ...a real Hamburger

The burgers were good but it was very expensive and not worth the price in my opinion , however if you have money to spend go here

Fantastic service from general manager Gurnoor. Really appreciate the amazing service. Would absolutely recommend.

Server (sorry I have forgotten young ladies name) was very helpful with recommendations. Food was very good, excellent service.

Not worth it. The food isn t fresh. The burgers are overcooked. The meat was burnt, the bacon was burnt, the fries were burnt. The pulled pork wasn t a pulled pork. Would cook a better burger myself at home. Service was good.

I called and ordered 3 burgers off the lunch menu. $14.97 for a burger, side of fries and a drink. After paying and tipping 15% since the service was great and friendly up to this point, the total came to a whopping $75. I looked at the receipt after I got home and I was charged an extra $3.50 on top of the $15 for each meal. I called and said I was charged an extra $10.50 for drinks when it was supposed to be included and was told the drinks are only included in dine in only, not take out. I said alright well thats not listed anywhere on the website or the menu and I asked for a refund. He said they werent able to refund the drinks but instead offered a free appetizer tower of onion rings for the next time I arrive. There wont be a next time and I suggested they mention drinks arent included on the website. Never once have I been charged for the drinks from the lunch menu. This was about a week ago and so far it has not changed.

Amazing place, great taste, haven t visited a place like this in kingston. Gurnoor is very kind and very interactive, recommended good food and very great service provided. I visited this place with my husband on his second week and this is the only place he loved . We loved the place, very good ambiance. Highly highly recommend this place , has varipus food options. The food is also provided in huge quantity with great quality. Great customer service, friendly staff.

Gurnoor was fantastic. So friendly, professional and gave us great service

Gurnoor was a great server! Food was great and filling

I LOVE this place! Since moving to Kingston, I have been here at least 50 times. Gurnoor is the nicest server! Very upbeat and made our experience feel wonderful. I would 10/10 recommend this place to anyone :)

This is my favourite place!! The food is excellent and the service is always great!! Last time I went Gurnoor was my server and he was awesome!!

The Works is always great, but over time the menu has shrunk. This location was more than happy to help me recreate the classic Hold The Phone (Peanut Butter + Cream Cheese + Jack Cheese) and did a fantastic job. Gurnoor offered increibly friendly service Vegetarian options: Impossible meat patty. Because meat substitute. Dietary restrictions: Impossible meat patty. Because meat substitute.

Amazing restaurant with amazing service we both loved it. Would recommend

Great food and drink, tried the Tragically Maple Burger, it was wonderful!

Great meal! Baller burger was everything I hoped for - just perfect. Fantastic service by Ben... Thanks! Food : 5/5

Great service, food bus bus bus!

Great food and great service! Thank you Gurnoor :D

Great service and great food :) thank you Gurnoor!

Sophia and Stella were amazing

Sophia and Stella provided great service amidst a rush - and even managed to turn the delivery of a cheque into an enjoyable experience and conversation! All the best to them both over the holidays!

Decent service and atmosphere but the food at this location wasnt that good in my experience. Got a strawberry banana milkshake and juicy Lucy burger and it was sub par at best. The milkshake was ok but the burger was not an authentic juicy Lucy, it was just two dry and tough patties with cheese in the middle. Really disappointing when I was expecting a patty stuffed with cheese. The spicy die cut chips were tasty though. Dont know if I would recommend this spot as there are better options in town for burgers.

This works is amazing food ..you can not eat it all unless your very hungry or a very good eater...I could only eat half...very nice sitting places in side....love this restaurant ...

Ordering on-line is a convulted mess.

Sweet Jennifer, was I thrilled to learn that Kingston had a The Works Burgers. Having been a long-time patron of The Works in London, it was to my surprise to discover that there was also one in Kingston. Was not disappointed with my recent order - same great quality, selection and all the rest that has made it my favorite Burger for almost a decade. Folks, as long as you keep delivering the goods, youve got a life-long patron right here.

Burger was excellent and service was top-notch

This place used to be great. I used to love coming here when I had the money. But the last two years have been horrible experience after horrible experience. Raw burgers were one thing but this last pickup order we made had moldy buns. Absolutely disgusting. Do not eat here. There are some amazing other burger joints that are worth your time.

Burgers.

THANK YOU!! As a person with a celiac I cant tell you how much its appreciated to have all of the allegery infomation easily accessible through your webiste! I wish more restaurants would offer this as well as have their menus clearly labelled gluten free etc.

It has a great food and I love it. But today I was travelling with two kids from Toronto to Ottawa and I stopped by to have lunch. A woman came from the kitchen with no patience and asked me to read the paper in front of the the door and told me they are closing. I read and it s was written closed from 2 to 4 . It was 13:55 and the restaurant was full of clients. Ok, I don t want to make anyone gets late but I d appreciate more education when advising you are closing. We should be polite with everyone. Disappointed. She talked to me so rude An advice: treat each person as unique, no matter who. I felt so bad like a pigeon, and I loved the place

Despite the recent bad experience involving burnt undercooked burgers, feedback was sincere and reassuring. It would be some times before I get to revisit, but I sincerely hope the quality of the food continue to match their friendly service.

Every time I order or go I get great food, the burgers are well made and you can customize them how you like. Service has always been great too!

We arrived at 730. Ordered very simple meals (3 burgers and 1 kids Kraft dinner) and it took over 1 hour. We watched a multitude of take out orders get priority. It takes 5 minutes to make kraft dinner. But my 2 year old was so done by the time it came, it was such a waste. Normally we wouldnt stop here for food but we were close by leaving a swimming activity and everyone was ready for di new. It seems that it took 2 seconds to charge us $100 and get take out containers though. The food was good but the experience was horrendous.

The food is OK. The owner on the other hand, Tina, is not a very nice person. I ve never been treated poorly by the management of any restaurant before her. Customer service training would be beneficial. :)

The Tragically Maple burger is ridiculously good. Nuff said.

Excellent service, very personable. Great food, go to burger spot!

All their food tastes great, if you can afford it I would absolutely recommend the works above all

Horrible service! My husband and I went for lunch today at 1pm with our 9 month old baby. The waitress was annoyed we had a baby and sat us away from the other diners. She talked about how my baby was a liability if someone tripped over the highchair. 14 minutes after we were seated, we were still not asked about drinks... there were 2 other tables which both had their food already. We decided to leave to get service else where. When we left, she had been talking to one of the tables for over 6 minutes. I remember why I havent visited this location in many years!!

Had rad burgers at The Works! 3 of us left full and happy there were 2 servers working and they worked together very well both were super sweet and always making sure we had everything we needed while we were there I had the new knock your plants off burger with plant based cheese Also these guys use the impossible burger which imo defeats the beyond by miles. (Kilometers here).

Friendly staff ... Quick service ... Fun atmosphere and delectable food!

Really rude and bad customer service manager her self not ready to listen anything

We tried the fried cauliflower and impossible sexy, my partner enjoyed his food . We try to find restaurants that offers plant based meals ,he liked the idea of pineapple on a burger. I dont know about the other reviews but when we went there,our server was amazing and very accomodating.

Not bad, but for what you get its a little too expensive. I noticed its not very wheelchair friendly either, had a hard time with a stroller so I cant imagine trying to move a wheelchair in there

Probably the best onion rings in town!

5 Star all the way.

I absolutely love this place from the decor to the service. The food is awesome. You get so many choices (it may be a little overwhelming for a newbie) and everything I tried was delicious and better quality than I had expected. It looks like I have a new favorite burger place.

Too many selections! Vegetarian options: Beyond burger Dietary restrictions: Gluten-free options

Holy moly has this place ever gone down hill. Definitely not interested in going back again. Only reason for 3 star was service was good

Burgers were excellent. Fries are too skinny and too salty

My only complaint is having too many options to choose from. My meal was great definitely recommend.

Good vegan burgers and filling for the price, just on the pricey end if you get delivery.

Thi place used to be great, but now when you order for delivery and ask for the burgers to be well done, that means pink all the way through. Avoid this place if you want any health issues.

Underwhelming and understocked. Asked about ciders, none. Asked about the mixed drinks, missing the mixes. The menu is arranged poorly, missing information that you must pester the server about. Food was meh, 4/10 tasted alright I guess but the poutine isnt pleasant. If you get banana peppers on anything expect to be eating all the seeds as well. Honestly disappointed. Ive been to a few of these places and never been so surprised by the lack of stock. Wont be back to this one.

We had an amazing service yesterday for lunch (don t remember the name of our waiter sadly) the food was good and the lunch menu is very reasonable. Nice pit stop for us

Good burgs, nice staff.

The food and service are always good.

I just tried this place despite having walked past it numerous of times (for good reason). Next time please try and get the toppings on the burger. A 20 minute wait and the elk patty was hard, burned and rubbery (are you not aware of burnt meat). Fries were hard as rocks and stale. I figured they are going through hard times, so they got this hard hitting review. I paid $21 for the doggy...

Food was overpriced and mediocre at best. No vodka available, no rye. Tables were sticky. Bathroom not very clean. The only reason I am giving it a 2 star is because our server was new and she did really well unfortunately management did not give her enough tool to work with. Will not return for anything other than the tower of onion rings and because I have a slew of gift cards.

Amazing burgers ! One of the better burgers in Ontario!

The food was cold. The bun is cold. The french fries is cold. The french fries looks like a bunch of remnants from cleaning the fryer. Overall pretty disappointing. Too bad because the ambience was good. For the price I was expecting at least for the food to be hot. We did wait a while for the food which is another thing. I could have forgiven that if the food was actually good

This place is amazing, our waitress was such a sweetheart made sure our drinks were always full and that we were satisfied the portions are big we definitely had leftovers but Im glad because everything was delicious.

Had the elk burger,very tasty!great service.

Totally enjoyed my burger and the French fries were awesome. Family of four and we all thought it was great.

Terrible service with ovely complicated menie. No wonder the place is always empty. Go anywhere else to eat when youre in the area.

i wouldve give 0 star rating if it was available. terrible service and unprofessional wait staff members.no wonder the place is always empty. do not eat here ..go anywhere else.

Staff are always really friendly and accommodating, food is really good.

My husband and I ordered dinner for our anniversary, I got the son of a beach (picture attached) it came with I swear a can of sun dried tomatos (all the red pieces in the photo are tomato), NO sun of a beach sauce and not ripe very hard old avocado as they were so brown, AND hardly any feta?? I also got my husbands bun and he got mine, His burger had the same very hard very brown avocado and a poutine with granules in it almost like dirt? I dont know if they make there own fries and didnt clean the potatos but I even took a bite and was chewing very hard granules. The meal wasnt edible and by the time skip the dishes agreed to a refund it was too late to order anything else. So disappointed as the quality keeps going down hill, we used to get the works often but lately something is always wrong and this evening will be our last.

Friendly service and the burgers are good.

Thank you to you for remaking our over $50 order after skip messed up and we waited over 2 hours for our food! Great customer service, excellent, hot food!

Amazing food and our waitress was was truly phenomenal.

I ordered for 25 people and they were very accommodating. They had everything labeled and the food was great. Excellent service!!

Great burger place!

Great food and a good time

Food was good, the milkshake was a bit thick but very tasty! Will definitely go again!

Excellent service and outrageously delicious food. Safe, great location, clean and comfortable. Cannot wait to return.

Garbage service

Would have given a zero but cant, we ordered through Uber eats, The Works sent us a completely raw burger! So raw its inedible. I phoned the restaurant but some guy said I had to go through Uber eats. FYI, Uber eats didnt cook the food, you did. BEWARE The Works did a great job to remedy the mistakes that were made with the order. They genuinely care about customer service. Thank you.

Ive been dying to try the works forever. I finally did tonight and I have to say Im extremely underwhelmed. I got the Sk8r Boy. Theres hardly any peanut butter, the burger is way over cooked, only 2 small pieces of bacon one slice of cheese and regular unseasoned fries. This was not worth $26.

We went there for dinner a few days ago. The food was good but not exceptional. I ordered an elk burger and the rest of my family ordered beef. The elk burger, I found, was a bit dry and overcooked. My wife and son had burgers that were a good medium to medium/well where mines was very well done. The portion sizes are very good and overall it was a good meal but nothing compared to other premium burgers and such I have had. Overall bill wasnt cheap, thats for sure so please keep this in mind. I was only one with alcohol but the bill was over $100 with three people.

Very expensive but worth it

Always a great experience