McDonald's in Kitchener

715 Ottawa St S, Kitchener, ON N2E 3H5, Canada

★★★☆☆
(2039 reviews)
Categories: Fast food restaurant American restaurant Breakfast restaurant Cafe Hamburger restaurant Restaurant

About

From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Website
mcdonalds.com
Address
715 Ottawa St S, Kitchener, ON N2E 3H5, Canada
Plus Code
CGF8+WM Kitchener, Ontario, Canada
Time Zone
America/Toronto

Business Hours

Monday
Open 24 hours
Tuesday
Open 24 hours
Wednesday
Open 24 hours
Thursday
Open 24 hours
Friday
Open 24 hours
Saturday
Open 24 hours
Sunday
Open 24 hours

Services

Service options
No-contact delivery Delivery Drive-through On-site services Takeaway Dine-in
Accessibility
Wheelchair-accessible car park Wheelchair-accessible entrance Wheelchair-accessible seating Wheelchair-accessible toilet
Offerings
Coffee Late-night food Vegetarian options
Dining options
Breakfast Lunch Dinner Counter service Dessert Seating
Amenities
Toilets
Atmosphere
Casual
Crowd
Family friendly Groups
Payments
Credit cards Debit cards NFC mobile payments Credit cards
Children
Good for kids Good for kids birthday High chairs Kids' menu
Parking
Free of charge street parking Free parking lot Parking

Reviews

3.3
★★★☆☆
2039 reviews

Most Mentioned

drive thru (172) coffee (76) big mac (27) cold (24) morning (20) muffin (13) straws (10) poutine (9) quarter pounder (7) ice cream machine (6)
5 stars
667
4 stars
455
3 stars
294
2 stars
167
1 stars
456
December 15, 2024

Ordered breakfast for delivery. Came within a decent time, but the food all had tags on them that they were prepped the night before with a best by time of 24hrs. This is absolutely messed up that they are ok with giving you food from the day before!! This is why I stopped going to Burger King over a decade ago. Guess now McD's is on the No Go list.

November 15, 2024

Don't usually post bad reviews but this one is ridiculous. Went through drive thru was first to place order another car pulls up on other side order is placed, I said that's OK. Ordered mint mocha 1 muffin and 2 sausage mcgriddles. I received 2 muffins, sausage egg Mc muffin and a watery mocha wow ppl. Like get it together please at only 11am.

★★
November 3, 2024

They gived me this bucket as a toy after halloween,kids were so upset,so my husband complained this to manger then he throw a regular toy to him. problem is solved,but we still feel very angry.

October 22, 2024

I have been here continuously picking up order here and each time I am here, manager says I haven't even started to work on your order. Why are you even working here then, when you can't prepare order always on time. Once or twice I get it that you're busy, but always you have excuse shows that you don't wanna work.

September 13, 2024

Went there for a French vanilla. The worker barely spoke English didn’t understand what I was asking for said it about 10 times. The worker continue to ask me if I wanted extra milk or cream in my French vanilla which I told them no, I just want a regular French vanilla proceeded to order another drink at the end of my order that was just a plain French vanilla for the first drink she confirmed get to the window and they give me an iced coffee. I tell them I ordered a French vanilla. They told me this is a French vanilla. I argued French vanilla are hot. They told me no it’s just iced coffee with vanilla in it and then proceeded to tell me that they do not offer French vanilla at that location so no one would have told me that I could order one in the first place.

August 18, 2024

The coffee was burned/stale. I have learned a lesson to take my time and check it on the spot next time. (Thank you). When getting my order through the drive through, napkins are never offered with the order - I must ask for them. You’re selling food, napkins are part of each order. Thank you for your time, I hope the management and the whole Team will make the necessary improvements for this location to shine. Have a joyful day!

August 15, 2024

Food is always old, cold. It seems like in an attempt to make their food more affordable ($30+ for 2 meals is not more affordable) they forgot about Quality. And always make sure to check your order before leaving drive-thru or the store. There’s a good chance it’s wrong. But my iced coffee is always on point!

May 28, 2024

walked into the alpine plaza McDonald’s today to get my mobile order, was just me and a couple of people waiting for food inside, Drive thru was packed. I’m standing here for 10 minutes while this “DISTRICT MANAGER” stands on her phone scrolling INSTAGRAM!!! This is absolutely ridiculous, nice hiring McDonalds. If this is how a district manager is behaving maybe it’s time to have a chat with her. Also whoever the man that was working alongside of her needs raise as he was the only one working!!! (Covered his face for privacy) but im sure you can figure out who was on shift today (may 28) at 4:30pm

★★★★★
Local Guide
December 21, 2024

Fav go to for coffee and burgers

Local Guide
December 21, 2024

go here if you want the slowest food ordering experience of your life

★★★
December 1, 2024

Horrible parking lot, beware that no one seems to understand how to move their cars properly here. Food was cold, server was cranky.

December 1, 2024

gave me a defective bestie bracelet that wouldn t tighten at all, I went in with my receipt to possibly get a new one swapped out and they refused. terrible way to retain customers with this fraudulent bestie bundle event.

December 1, 2024

Isha you are so disrespectful and ignorant which is I have never seen like you on mc Donalds drive through services

December 1, 2024

Horrible service, we had to wait 25 minutes for our food. Items missing. When I put in a complaint, the young empoyee did not know how to manage that. Shame on you McD

December 1, 2024

Apparently the night crew for the last EIGHT MONTHS has been taught not to salt the fries OR toss a straw or two in the bag when drinks are part of that order? Logically? They will probably need like a straw or something? Maybe? Not once. Not ever. Weird I didn t realize paper straws and SALT are what makes or breaks the bank Yikes 4 U McD s

★★★★★
Local Guide
November 22, 2024

The place is very good, after a long time I get the Indian vibes. I tried Pani puri and its totally worth it. The staff working there is very kind and gentle. You guys were amazing!! Keep it on......

★★★★★
Local Guide
November 22, 2024

Waiting time littile bit long.

Local Guide
November 22, 2024

Pay $30 for 2 combos and the dont do free refills on drinks . Put drink machine in the back so customer can get refills. What a joke cheap company. Paying people $16.20 what a shame

Local Guide
November 22, 2024

Slowest Mcdonalds

★★★
Local Guide
November 22, 2024

The staff arent friendly. They dont help customers at all, they tend to ignore the customers there when their orders are ready. They dont give you ketchup or anything when you ask for it. They act like they dont hear you.

Local Guide
November 22, 2024

Pathetic service and customer interaction

Local Guide
November 22, 2024

Worst drive thru ever visited. Takes 30 minutes to just get fast food.

★★★★
Local Guide
November 22, 2024

Good fast food when they get the order right! Kid-friendliness: No play area at this location. Wheelchair accessibility: Small entrance might be difficult to enter with a wheelchair.

November 22, 2024

I order 1 Big Mac with no onions or cheese. I get home and it has both on it. 3rd time in a row this location proves they can t do anything right. I will never go back!

★★
November 22, 2024

Checked McDonalds on Westmount, espresso machine down. Ok check the one on Ottawa (this one) espresso machine down. Seriously? You guys promote McCafe insanely and im always seeing the machine down. This is clearly the new ice cream machine situation. Its 9:30am on a weekday, if you dont have espresso available dont call yourself a cafe. Your a fast food place with coffee and thats it.

Local Guide
October 22, 2024

This is worst McDonalds Ive ever gone through. I have been in the Drive-Thru line for over 20 minutes and theres still five cars ahead of me

★★★★★
Local Guide
October 22, 2024

Its Mcdonalds & the value meal with all this inflation is really a great deal. $2 hamburgers - $2 Sundaes - $1 small fry - $1 fountain drink

October 22, 2024

Tried to order breakfast through the mobile pickup app. Ended up waiting in the parking lot for 15 mins before I had to go into the store. No offer to comp anything on my order and when I received my order it was wrong. I won t be coming back. Edit: Tried to provide feedback on McDonald s Canada s feedback portal and it s broken. I guess that s a good way to avoid hearing any bad news.

October 22, 2024

Dirty, full of flies. And cold food. September 24, 2024

★★★
Local Guide
October 22, 2024

I am missing one of my three burgers and I am home now. I dont know who to complain to and I dont want to have to drive back to get a replacement burger ... frustrated.

Local Guide
October 22, 2024

They are not open 24 hours for dine only drive through. I was there at 11.32 to get something to eat but was turn down

★★★
October 22, 2024

Its mcdonalds lol

October 22, 2024

Drive thru is always slow, lets normalize pulling Uber eats orders or just make them come inside

October 22, 2024

Place is great in the morning but at night food is garbage second time throwing out a whole meal taste like the fries have been sitting for hours.. meat on burger taste like it s hours old cheese is melted but I don t understand how that s possible when the burger is so cold .. I would suggest closing at night if your going to serve this I m happy the drink taste good

Local Guide
October 22, 2024

This is the last place I would go to eat. The service is great but the food is terrible. The location doesnt matter. The only thing that is good on the menu is the coffee. Also, everything is way overpriced. I feel like i am paying restaurant prices for fast food.

★★★★★
Local Guide
October 22, 2024

This place is much better since my last visit. Had a great experience. Table service works!

October 22, 2024

Poor customer service, staff refused to give service without any explanation. Very disappointed. Never coming back to this crappy McDonald location ever again!!!!!

★★★★★
Local Guide
October 22, 2024

Not really much else to say its McDonalds

★★★★★
Local Guide
October 22, 2024

Conducive environment with tasty snacks Parking: Quick parking is allowed. Food : 5/5 |

October 22, 2024

Food was good, but a manager Rebecca at this location was extremely unprofessional. She was rude to both customers and staff and she looks like a nightmare to work with. Wont be returning

October 22, 2024

My food was alright, but this one manager Rebecca, was so rude tk her coworkers on Tuesday, making my McDonalds experience terrible. I hate seeing employees be belittled by their bosses, its shameful. Being rude to your employees is a crazy thing, and such a sad thing to see, especially when I see everyone working their butts off. I dont think I will be returning at this location, unless I know that miserable woman wont be back

★★★
Local Guide
October 22, 2024

Its McDonalds.

★★★
Local Guide
October 22, 2024

Ordering is not always easy but staff are always friendly and kind Wheelchair accessibility: Very accessible Food : 3/5 |

October 22, 2024

Horrible workers so slow

★★★★
Local Guide
October 22, 2024

Like any mcd they have their moments butcfor the most part iv neverchad issues with this location always friendly ,promt and dense at times News Flash ....if soneine gas more then one drink ,dont ask us if we need a try ,just serve us with obe..thanks lol sorry,pet peeves moment i kniw ucall know what imbtalking about ..lmao, Vegetarian options: Veggie burger Parking: Oarking lot is lije a horse shoe around this mcd building Kid-friendliness: Huge Play place ,iv got 4 kids oldest 20 youngest 8 and iv watched the Play place change so much since i was a kid.. I say bring back the 80s play place i Wanna go to burger jail.... haha all in favor of a petition,say ,I....I Wheelchair accessibility: Ye both door on each side of the building

★★
October 22, 2024

I vist there for job and take only fries

★★★★★
September 22, 2024

This is the best mcdonald s hands down my family and I had to put our dog down at 11 am and we know they only sold breakfast but called anyway to see if we could get some cheeseburgers for our girls last hour with us the district manager (can t remember his name) gave us 4 cheeseburgers during breakfast hours and the lady at the front desk gave them to us on the house! thank you guys!

Local Guide
September 22, 2024

They need to prioritize the inside as they do the drive-thru Extremely slow Food : 2/5

Local Guide
September 22, 2024

Walked in! It took 15 mins from the time of placing my order to get one iced coffee and a medium diet coke....... at 2:20pm on a Thursday,,,, yep great service!!!!!!!!!!!!

★★★
Local Guide
September 22, 2024

Messed up app order.

September 22, 2024

Went to ottawa st McDonalds service was quick in drive thru but wrong items on order and food was barely warm. I ordered big arch n got big mac ordered quarter pounder with cheese bacon sandwiche n got without cheese or bacon and it had the smallest n driest Pattys Ive ever had. Not impressed

Local Guide
September 22, 2024

Can t get refills on your drinks here be aware before you buy a drink if your wanting extra to drink

★★★
Local Guide
September 22, 2024

Typical McDonalds. No major complaints. Nothing outstanding.

★★
September 22, 2024

Ordered through the drive thru today at 3:30pm and had been told they didn t hear half my order then proceeded to add it in at the window and at the second window I confirmed if it was all in there with the girl at the window and she said yes I get home and the missing meal was not added into the bag but best believe they made me pay for it

★★★★★
Local Guide
September 22, 2024

Good

★★★★★
Local Guide
September 22, 2024

Coffee is better here than at Tims. And pretty significantly cheaper too.

★★
September 22, 2024

Ordered trough drive thru Saturday September 7th at about 11pm. Friendly service from drive thru, but the food quality however was a different story. The burgers were cold and overseasoned with toppings not centered. Our drinks were watered down and tasted like they also had Fanta mixed in. We had a Coke and a Sprite, both were off. Apple pies were burnt-not a little overdone-burnt.

September 22, 2024

This place blows

Local Guide
August 22, 2024

literally the worst mcdonalds in town, the only time they didnt mess up the order was when they decided to take 30 minutes instead (all it was was a big mac meal with an extra medium fries), also wanted no cheese due to lactose intolerance but instead got no pickles or onions and still have the cheese

August 22, 2024

Thought I would give this place a second chance every time I come my food is cold. My fries have been sitting for a long time. Obviously they were stone cold.

★★★★★
Local Guide
August 22, 2024

Everything is fine

★★★★
August 22, 2024

I like having soft serve vanilla cone in summers, and mcd has the best one with only $1 per person. The cone is crunchy and tasty. The summer coolers drinks offers are amazing. The only thing that they can change is you are not allowed to order different products in offered deals through drive thru. Vegetarian options: Drinks are good option. Burgers are non-veg mostly.

★★
Local Guide
August 22, 2024

Too slow

August 22, 2024

Seems there more focus on drive thru then walk in sales. No counter staff after 3 minutes of standing infornt of their cash register. A&W up the road will be my consistent daily stop now due to their quick service with walkins

August 22, 2024

Ordered an egg & cheese mcmuffin, they put sausage in it. Whyyy?? I said egg & cheese. Never coming here again. 0 seevice, slow service.

★★★★★
Local Guide
August 22, 2024

Awesome place to be. I love the food and the clean environment. The service there is great It is wheel chair accessible and has a good parking space. You might want to give them a try Food

★★★★★
Local Guide
August 22, 2024

Great

★★★★★
July 22, 2024

The poutine hits hard and that strawberry cheesecake mcflurry was a godsend. Never go to any McDonalds other than this one you will be disappointed. Double big mac! My god. Unbelievable.

★★★★
Local Guide
July 22, 2024

My son loved his Habanero sandwich.

Local Guide
July 22, 2024

Im at this mcdonalds right now and they need to retrain Aprit ..shes in drive thru right now at 10:50 am and she had no clue what she was doing ...took her over 5 mins to punch in 2 simple orders ( combos) and 2 coffees ...I dont know why I come back here to this mcdonalds ...it is seriously the worst mcdonalds in kitchener waterloo ..they have 1 good employee ..and if they actually applied them selves like the lady i know that works there does ..they could improve this location a fair bit ....they all need to be retrained

★★★★
Local Guide
July 22, 2024

Food is fine, something was off

★★★★★
July 22, 2024

Ordered iced coffee with no sugar, just cream, but realized on the road that it indeed had sugar so i had to throw it out.

★★
Local Guide
July 22, 2024

The service these last two years has dropped off significantly. I usually go through just for a coffee. Every time and I mean every time, whether its 8am, 1pm or 7pm they ask you to pull ahead and wait for your one coffee. I have sat there for 10+ minutes for a coffee before. Your order is never complete or correct, there is always something missing & like most other McDonalds, their ice cream and McCafe machines are always out of service. They also cannot handle the dual take out windows because Ive sat at one speaker while 3 cars pass on the other side. Its infuriating to be honest.

Local Guide
July 22, 2024

TRASH

July 22, 2024

This store has let me down so many times now that s why I decided to review them. Today I received the wrong order again, got a Sausage Egg McGriddle instead of the Chicken McGriddle I requested, despite adding an ask me on my sandwich. I myself work as a crew trainer at McDonalds. This mistake indicates a need for retraining your staff at window, as the staff clearly dont know the difference between the right sandwiches. Its disappointing and frustrating to deal with such errors. Please improve your service to ensure accurate orders.

★★★★
July 22, 2024

Some mornings the Drive thru is very fast. Others its agonizingly slow.

July 22, 2024

I ordered through Uber and the bags are sealed so the Uber driver cant look in the bag. We giy our order and were missing 2 big macs, medium fries and my drink was a small. It was suppose to be medium.

★★★★★
Local Guide
July 22, 2024

love my

★★★★★
July 22, 2024

Darshee is a very good and humble person. Excellent customer Service by her. Would visit again!

★★★★
Local Guide
July 22, 2024

As expected

★★★★★
Local Guide
July 22, 2024

Nice dude At counter tonight took care of me to get An ice cream it was very Clean and I enjoyed being a customer tonight

★★★★★
Local Guide
June 22, 2024

Just another Mc Donalds.

June 22, 2024

Long wait times for online orders

★★★
Local Guide
June 22, 2024

McDonalds

★★★
Local Guide
June 22, 2024

I just want to know, if the prices are going up why is the size of the food all kids meal basically, I got 2 mcdoubles and I had to squish them together to feel like I was eating an actual burger, it was sad, bring back the real patties please!!!

★★★★
Local Guide
June 22, 2024

For some reason your ice coffee is not as good as last year

June 22, 2024

This location has always messed up our orders...I dont why we keep going there.

★★★★
Local Guide
June 22, 2024

I just went through the drive though, basically what you would expect

★★★★★
Local Guide
June 22, 2024

The owner and employees are very nice and They do their work professionally. Thank you

★★
June 22, 2024

Went through Drive-thru. There was 2 lanes for drive thru, waited at the speaker for them to take order. They had taken 5 cars from the one side before they took my order.

★★★★★
Local Guide
June 22, 2024

Great Place to chill out!!!!

June 22, 2024

We only ordered three soft drinks. They messed up 2/3 drinks. Had to waste another ten minutes waiting for them to exchange ONE drink for us. We only realized at the time that they messed up one and not two.

Local Guide
June 22, 2024

Terrible service, drive thru never has orders ready. Today was told to pull over for a mcflury. Had to wait almost 10 minutes and even then they could mix it properly.

Local Guide
June 22, 2024

Three times now I ordered via the app for pickup and three times I get shunted to parking because theyre just making a fresh one. Then I wait a ridiculous amount of time, go inside and get told they dont know why Im waiting since that order is already cleared. Then no one knows what to do, and the app makes it virtually impossible to get help with a problem. Unless you got delivery for some reason.

June 22, 2024

Order took way too long and had to get a refund. They offered no apology for the inconvenience

May 22, 2024

Ignorant employees. Service is brutal and way over priced.

May 22, 2024

Waiting in drive thru from last 15 mins. Very slow service

★★★★
Local Guide
May 22, 2024

One of the nicer locations

★★★★★
May 22, 2024

Great service, kind staff.

Local Guide
May 22, 2024

Ordered 2 big Mac extra value meals and happy meal. Came home and no drinks were supplied.

★★★★★
Local Guide
May 22, 2024

Food was good , but on the app it says any size fountain drink for $1 and got charged $1.50 .

★★
Local Guide
May 22, 2024

Almost every time I come here, which is quite often as I live within a 3 minute walk and I frequently use the app as well... they forgot a part of my order, or the staff is absolutely disgusting when it comes to their customer service skills. Snotty, entitled and self absorbed, not to mention extremely rude. If you can manage to go to a different location, do so. You will be disappointed otherwise.

★★★★★
Local Guide
May 22, 2024

Food

★★★★★
Local Guide
May 22, 2024

Awesome

★★
April 22, 2024

No drink refills allowed. Service is slow and food frequently is luke warm. Seems to be a hub for homeless people as well.

★★
Local Guide
April 22, 2024

Wrong order, wrong receipt..

★★★★★
Local Guide
April 22, 2024

Good experience

★★★★★
Local Guide
April 22, 2024

Ossum experience... I loved the junior the way I want extra onions and extra lettuce thanks

April 22, 2024

You keep jacking up the prices but the meals are worse and now some restaurants dont offer refills complete joke

Local Guide
April 22, 2024

Out if all the drive through restaurants there are McDonalds is now the worst. Constantly getting parked waiting on food. The orders arent always accurate either and by the time you check the order the food runner has already gone back inside.

April 22, 2024

Ok so I enter the building and the 1 service machine does not have coffee, no big deal I go to counter. After we order they gave me nothing on my English muffin just burnt bread x2, after I get home and notice I try phoning 3 times and no response

★★★
Local Guide
April 22, 2024

Food was exceptionally cold, Asked for extra tomato none. Would not recommend

★★★★
Local Guide
April 22, 2024

Mostly nice experience

Local Guide
March 22, 2024

Every time I order from uber they forget the sauce. I absolutely believe management tells them to omit sauce from delivery orders to save money (Im seriously talking about 10+ orders received with zero sauces ever included).

★★★★★
March 22, 2024

Wheelchair accessibility: Live is long and short Failing to be kind makes life shallow cheaping the adventure of life. Or so it can be said. And so on...try try to be that better person. Food

★★
March 22, 2024

Ordered 2 coffees but both tasted stale and burnt after asking the server he replaced our drinks with iced coffee which again tasted BURNT! Didnt expect this from McDonalds. The 2 stars are only for the guy who served us.

March 22, 2024

So dangerous there. The homeless in and out of restaurant. They begging for money and some are threatening you. Dont use their bathrooms either. Find needles on floor etc. What kind of environment is this owner allowing. They need security there. Protect their customers or even their employees.

★★
Local Guide
March 22, 2024

Everything is sooo slow

Local Guide
March 22, 2024

Cold food, happy meal toy missing, long wait after being parked in drive thru

★★
March 22, 2024

Went through drive through. Smallish order. No one else in the line. Was asked to go park. I asked why, since there was no one waiting behind me. The young lady told me they do that because the sensors that time the waits get triggered if they dont park customers. I said yes, to time how fast you are, not to try tricking the sensors/owners. Facinating way to train staff. Not impressed.

★★★★★
March 22, 2024

Superb place to have food and enjoy with friends

★★★★★
Local Guide
March 22, 2024

The staff was amazing and the food was good.

March 22, 2024

I ordered thru mobile order, I paid everything, I told my code and I would like to claim free medium fries because my account is eligible to avail that offer, the teller told me to buy again even I already paid the orders, the only thing I ordered was given, and also Its boring to talk to the cashier no consideration, its disappointing to buy here I will tell to all my friends not to buy here, this happened today March 11,2024 3:20AM, it s supposed to be great great day today because it s monday but not

March 22, 2024

Hair inside milkshake. The fact that I found out coz no straws were given.

March 22, 2024

March 21, 2024 10:30pm Went there for take out, and meet the tall Indian lady staff, very unprofessional working attitude and customer service at first, because of receipt error at the self-checkout machine just not being helpful. Anyways, I had a 2 can dine meal. The medium size fries just looks like a snack size; 2 drinks (coke and vanilla milk shake), but no straws were given. Luckily to me, took off the lid to drink (because no straws), and bingo, an eyelash was found