McDonald's in Kitchener

Fav go to for coffee and burgers

go here if you want the slowest food ordering experience of your life

Horrible parking lot, beware that no one seems to understand how to move their cars properly here. Food was cold, server was cranky.

gave me a defective bestie bracelet that wouldn t tighten at all, I went in with my receipt to possibly get a new one swapped out and they refused. terrible way to retain customers with this fraudulent bestie bundle event.

Isha you are so disrespectful and ignorant which is I have never seen like you on mc Donalds drive through services

Horrible service, we had to wait 25 minutes for our food. Items missing. When I put in a complaint, the young empoyee did not know how to manage that. Shame on you McD

Apparently the night crew for the last EIGHT MONTHS has been taught not to salt the fries OR toss a straw or two in the bag when drinks are part of that order? Logically? They will probably need like a straw or something? Maybe? Not once. Not ever. Weird I didn t realize paper straws and SALT are what makes or breaks the bank Yikes 4 U McD s

The place is very good, after a long time I get the Indian vibes. I tried Pani puri and its totally worth it. The staff working there is very kind and gentle. You guys were amazing!! Keep it on......

Waiting time littile bit long.

Pay $30 for 2 combos and the dont do free refills on drinks . Put drink machine in the back so customer can get refills. What a joke cheap company. Paying people $16.20 what a shame

Slowest Mcdonalds

The staff arent friendly. They dont help customers at all, they tend to ignore the customers there when their orders are ready. They dont give you ketchup or anything when you ask for it. They act like they dont hear you.

Pathetic service and customer interaction

Worst drive thru ever visited. Takes 30 minutes to just get fast food.

Good fast food when they get the order right! Kid-friendliness: No play area at this location. Wheelchair accessibility: Small entrance might be difficult to enter with a wheelchair.

I order 1 Big Mac with no onions or cheese. I get home and it has both on it. 3rd time in a row this location proves they can t do anything right. I will never go back!

Checked McDonalds on Westmount, espresso machine down. Ok check the one on Ottawa (this one) espresso machine down. Seriously? You guys promote McCafe insanely and im always seeing the machine down. This is clearly the new ice cream machine situation. Its 9:30am on a weekday, if you dont have espresso available dont call yourself a cafe. Your a fast food place with coffee and thats it.

This is worst McDonalds Ive ever gone through. I have been in the Drive-Thru line for over 20 minutes and theres still five cars ahead of me

Its Mcdonalds & the value meal with all this inflation is really a great deal. $2 hamburgers - $2 Sundaes - $1 small fry - $1 fountain drink

Tried to order breakfast through the mobile pickup app. Ended up waiting in the parking lot for 15 mins before I had to go into the store. No offer to comp anything on my order and when I received my order it was wrong. I won t be coming back. Edit: Tried to provide feedback on McDonald s Canada s feedback portal and it s broken. I guess that s a good way to avoid hearing any bad news.

Dirty, full of flies. And cold food. September 24, 2024

I am missing one of my three burgers and I am home now. I dont know who to complain to and I dont want to have to drive back to get a replacement burger ... frustrated.

They are not open 24 hours for dine only drive through. I was there at 11.32 to get something to eat but was turn down

Its mcdonalds lol

Drive thru is always slow, lets normalize pulling Uber eats orders or just make them come inside

Place is great in the morning but at night food is garbage second time throwing out a whole meal taste like the fries have been sitting for hours.. meat on burger taste like it s hours old cheese is melted but I don t understand how that s possible when the burger is so cold .. I would suggest closing at night if your going to serve this I m happy the drink taste good

This is the last place I would go to eat. The service is great but the food is terrible. The location doesnt matter. The only thing that is good on the menu is the coffee. Also, everything is way overpriced. I feel like i am paying restaurant prices for fast food.

This place is much better since my last visit. Had a great experience. Table service works!

Poor customer service, staff refused to give service without any explanation. Very disappointed. Never coming back to this crappy McDonald location ever again!!!!!

Not really much else to say its McDonalds

Conducive environment with tasty snacks Parking: Quick parking is allowed. Food : 5/5 |

Food was good, but a manager Rebecca at this location was extremely unprofessional. She was rude to both customers and staff and she looks like a nightmare to work with. Wont be returning

My food was alright, but this one manager Rebecca, was so rude tk her coworkers on Tuesday, making my McDonalds experience terrible. I hate seeing employees be belittled by their bosses, its shameful. Being rude to your employees is a crazy thing, and such a sad thing to see, especially when I see everyone working their butts off. I dont think I will be returning at this location, unless I know that miserable woman wont be back

Its McDonalds.

Ordering is not always easy but staff are always friendly and kind Wheelchair accessibility: Very accessible Food : 3/5 |

Horrible workers so slow

Like any mcd they have their moments butcfor the most part iv neverchad issues with this location always friendly ,promt and dense at times News Flash ....if soneine gas more then one drink ,dont ask us if we need a try ,just serve us with obe..thanks lol sorry,pet peeves moment i kniw ucall know what imbtalking about ..lmao, Vegetarian options: Veggie burger Parking: Oarking lot is lije a horse shoe around this mcd building Kid-friendliness: Huge Play place ,iv got 4 kids oldest 20 youngest 8 and iv watched the Play place change so much since i was a kid.. I say bring back the 80s play place i Wanna go to burger jail.... haha all in favor of a petition,say ,I....I Wheelchair accessibility: Ye both door on each side of the building

I vist there for job and take only fries

This is the best mcdonald s hands down my family and I had to put our dog down at 11 am and we know they only sold breakfast but called anyway to see if we could get some cheeseburgers for our girls last hour with us the district manager (can t remember his name) gave us 4 cheeseburgers during breakfast hours and the lady at the front desk gave them to us on the house! thank you guys!

They need to prioritize the inside as they do the drive-thru Extremely slow Food : 2/5

Walked in! It took 15 mins from the time of placing my order to get one iced coffee and a medium diet coke....... at 2:20pm on a Thursday,,,, yep great service!!!!!!!!!!!!

Messed up app order.

Went to ottawa st McDonalds service was quick in drive thru but wrong items on order and food was barely warm. I ordered big arch n got big mac ordered quarter pounder with cheese bacon sandwiche n got without cheese or bacon and it had the smallest n driest Pattys Ive ever had. Not impressed

Can t get refills on your drinks here be aware before you buy a drink if your wanting extra to drink

Typical McDonalds. No major complaints. Nothing outstanding.

Ordered through the drive thru today at 3:30pm and had been told they didn t hear half my order then proceeded to add it in at the window and at the second window I confirmed if it was all in there with the girl at the window and she said yes I get home and the missing meal was not added into the bag but best believe they made me pay for it

Good

Coffee is better here than at Tims. And pretty significantly cheaper too.

Ordered trough drive thru Saturday September 7th at about 11pm. Friendly service from drive thru, but the food quality however was a different story. The burgers were cold and overseasoned with toppings not centered. Our drinks were watered down and tasted like they also had Fanta mixed in. We had a Coke and a Sprite, both were off. Apple pies were burnt-not a little overdone-burnt.

This place blows

literally the worst mcdonalds in town, the only time they didnt mess up the order was when they decided to take 30 minutes instead (all it was was a big mac meal with an extra medium fries), also wanted no cheese due to lactose intolerance but instead got no pickles or onions and still have the cheese

Thought I would give this place a second chance every time I come my food is cold. My fries have been sitting for a long time. Obviously they were stone cold.

Everything is fine

I like having soft serve vanilla cone in summers, and mcd has the best one with only $1 per person. The cone is crunchy and tasty. The summer coolers drinks offers are amazing. The only thing that they can change is you are not allowed to order different products in offered deals through drive thru. Vegetarian options: Drinks are good option. Burgers are non-veg mostly.

Too slow

Seems there more focus on drive thru then walk in sales. No counter staff after 3 minutes of standing infornt of their cash register. A&W up the road will be my consistent daily stop now due to their quick service with walkins

Ordered an egg & cheese mcmuffin, they put sausage in it. Whyyy?? I said egg & cheese. Never coming here again. 0 seevice, slow service.

Awesome place to be. I love the food and the clean environment. The service there is great It is wheel chair accessible and has a good parking space. You might want to give them a try Food

Great

The poutine hits hard and that strawberry cheesecake mcflurry was a godsend. Never go to any McDonalds other than this one you will be disappointed. Double big mac! My god. Unbelievable.

My son loved his Habanero sandwich.

Im at this mcdonalds right now and they need to retrain Aprit ..shes in drive thru right now at 10:50 am and she had no clue what she was doing ...took her over 5 mins to punch in 2 simple orders ( combos) and 2 coffees ...I dont know why I come back here to this mcdonalds ...it is seriously the worst mcdonalds in kitchener waterloo ..they have 1 good employee ..and if they actually applied them selves like the lady i know that works there does ..they could improve this location a fair bit ....they all need to be retrained

Food is fine, something was off

Ordered iced coffee with no sugar, just cream, but realized on the road that it indeed had sugar so i had to throw it out.

The service these last two years has dropped off significantly. I usually go through just for a coffee. Every time and I mean every time, whether its 8am, 1pm or 7pm they ask you to pull ahead and wait for your one coffee. I have sat there for 10+ minutes for a coffee before. Your order is never complete or correct, there is always something missing & like most other McDonalds, their ice cream and McCafe machines are always out of service. They also cannot handle the dual take out windows because Ive sat at one speaker while 3 cars pass on the other side. Its infuriating to be honest.

TRASH

This store has let me down so many times now that s why I decided to review them. Today I received the wrong order again, got a Sausage Egg McGriddle instead of the Chicken McGriddle I requested, despite adding an ask me on my sandwich. I myself work as a crew trainer at McDonalds. This mistake indicates a need for retraining your staff at window, as the staff clearly dont know the difference between the right sandwiches. Its disappointing and frustrating to deal with such errors. Please improve your service to ensure accurate orders.

Some mornings the Drive thru is very fast. Others its agonizingly slow.

I ordered through Uber and the bags are sealed so the Uber driver cant look in the bag. We giy our order and were missing 2 big macs, medium fries and my drink was a small. It was suppose to be medium.

love my

Darshee is a very good and humble person. Excellent customer Service by her. Would visit again!

As expected

Nice dude At counter tonight took care of me to get An ice cream it was very Clean and I enjoyed being a customer tonight

Just another Mc Donalds.

Long wait times for online orders

McDonalds

I just want to know, if the prices are going up why is the size of the food all kids meal basically, I got 2 mcdoubles and I had to squish them together to feel like I was eating an actual burger, it was sad, bring back the real patties please!!!

For some reason your ice coffee is not as good as last year

This location has always messed up our orders...I dont why we keep going there.

I just went through the drive though, basically what you would expect

The owner and employees are very nice and They do their work professionally. Thank you

Went through Drive-thru. There was 2 lanes for drive thru, waited at the speaker for them to take order. They had taken 5 cars from the one side before they took my order.

Great Place to chill out!!!!

We only ordered three soft drinks. They messed up 2/3 drinks. Had to waste another ten minutes waiting for them to exchange ONE drink for us. We only realized at the time that they messed up one and not two.

Terrible service, drive thru never has orders ready. Today was told to pull over for a mcflury. Had to wait almost 10 minutes and even then they could mix it properly.

Three times now I ordered via the app for pickup and three times I get shunted to parking because theyre just making a fresh one. Then I wait a ridiculous amount of time, go inside and get told they dont know why Im waiting since that order is already cleared. Then no one knows what to do, and the app makes it virtually impossible to get help with a problem. Unless you got delivery for some reason.

Order took way too long and had to get a refund. They offered no apology for the inconvenience

Ignorant employees. Service is brutal and way over priced.

Waiting in drive thru from last 15 mins. Very slow service

One of the nicer locations

Great service, kind staff.

Ordered 2 big Mac extra value meals and happy meal. Came home and no drinks were supplied.

Food was good , but on the app it says any size fountain drink for $1 and got charged $1.50 .

Almost every time I come here, which is quite often as I live within a 3 minute walk and I frequently use the app as well... they forgot a part of my order, or the staff is absolutely disgusting when it comes to their customer service skills. Snotty, entitled and self absorbed, not to mention extremely rude. If you can manage to go to a different location, do so. You will be disappointed otherwise.

Food

Awesome

No drink refills allowed. Service is slow and food frequently is luke warm. Seems to be a hub for homeless people as well.

Wrong order, wrong receipt..

Good experience

Ossum experience... I loved the junior the way I want extra onions and extra lettuce thanks

You keep jacking up the prices but the meals are worse and now some restaurants dont offer refills complete joke

Out if all the drive through restaurants there are McDonalds is now the worst. Constantly getting parked waiting on food. The orders arent always accurate either and by the time you check the order the food runner has already gone back inside.

Ok so I enter the building and the 1 service machine does not have coffee, no big deal I go to counter. After we order they gave me nothing on my English muffin just burnt bread x2, after I get home and notice I try phoning 3 times and no response

Food was exceptionally cold, Asked for extra tomato none. Would not recommend

Mostly nice experience

Every time I order from uber they forget the sauce. I absolutely believe management tells them to omit sauce from delivery orders to save money (Im seriously talking about 10+ orders received with zero sauces ever included).

Wheelchair accessibility: Live is long and short Failing to be kind makes life shallow cheaping the adventure of life. Or so it can be said. And so on...try try to be that better person. Food

Ordered 2 coffees but both tasted stale and burnt after asking the server he replaced our drinks with iced coffee which again tasted BURNT! Didnt expect this from McDonalds. The 2 stars are only for the guy who served us.

So dangerous there. The homeless in and out of restaurant. They begging for money and some are threatening you. Dont use their bathrooms either. Find needles on floor etc. What kind of environment is this owner allowing. They need security there. Protect their customers or even their employees.

Everything is sooo slow

Cold food, happy meal toy missing, long wait after being parked in drive thru

Went through drive through. Smallish order. No one else in the line. Was asked to go park. I asked why, since there was no one waiting behind me. The young lady told me they do that because the sensors that time the waits get triggered if they dont park customers. I said yes, to time how fast you are, not to try tricking the sensors/owners. Facinating way to train staff. Not impressed.

Superb place to have food and enjoy with friends

The staff was amazing and the food was good.

I ordered thru mobile order, I paid everything, I told my code and I would like to claim free medium fries because my account is eligible to avail that offer, the teller told me to buy again even I already paid the orders, the only thing I ordered was given, and also Its boring to talk to the cashier no consideration, its disappointing to buy here I will tell to all my friends not to buy here, this happened today March 11,2024 3:20AM, it s supposed to be great great day today because it s monday but not

Hair inside milkshake. The fact that I found out coz no straws were given.

March 21, 2024 10:30pm Went there for take out, and meet the tall Indian lady staff, very unprofessional working attitude and customer service at first, because of receipt error at the self-checkout machine just not being helpful. Anyways, I had a 2 can dine meal. The medium size fries just looks like a snack size; 2 drinks (coke and vanilla milk shake), but no straws were given. Luckily to me, took off the lid to drink (because no straws), and bingo, an eyelash was found