Flame House Grill & Bar - Kitchener ( Fine Indian, Hakka Chinese & Momos ) in Kitchener

Amazing food & ambience. Every single dish stood out. The quality of the food was excellent Highly recommend for Indo-Hakka cuisine. Parking: Lots of parking space Kid-friendliness: Decent

Everything was awesome Kid-friendliness: Yes so much Food : 5/5 |

First time visit . The curried goat & buttered naan soooooo delicious . Lovely server & atmosphere . Will definitely dine again !

The food is excellent unbelievable . The service is simply perfect. Food

Great food, friendly staff.

Good food

I tried the Steam chicken momos which was frozen and tasted like plastic. Do not waste your money!

Very good service and food as well

I recently ordered online but the food was not at all fresh!! Moreover there was no one at the counter so had to wait for them to come!! The rotis were not at all fresh!! Chicken korma was also not fresh and was smelling

Happy to be here we always enjoy the food great service

Food tastes good, but can improve on time. I had to wait more than 30min for one order of tandoori chicken

Trust me BESTTTTT MOMO I HAD TILL NOW IN CANADA BESTTTT

Rating: 0 Stars We had a terrible experience at this restaurant, and unfortunately, it ruined our birthday dinner. We visited on November 4th and specifically ordered three vegetarian dishes. We even made sure to mention that everything needed to be vegetarian. However, when the momos arrived, my friend and I took a bite only to realize that they were chicken, not vegetarian as requested. When we flagged the issue with the server, she seemed uninterested and continued with her tasks. My friend had to go to her and ask directly whether the momos were vegetarian, and the server casually replied yes without checking. I then had to call her over to verify, at which point she went to the kitchen and returned to tell us that they had mistakenly served chicken momos. She claimed the chef had gotten confused, despite the restaurant not being busy at all. We were so disappointed that we decided to leave the restaurant, as this was not just a simple mistake but a major error that ruined our celebration. When I asked for the manager or owner s contact information to file a complaint, the server hesitated and refused multiple times before finally providing it. I also requested the name of the chef who made the mistake, but she lied, first saying she didnt know the chef s name, then later claiming she couldnt give it to me. This lack of accountability is alarming. Upon speaking with colleagues at work, I learned that similar incidents have happened to others. A quick look at online reviews confirmed this is a recurring issue, and it s clear that the restaurant is not concerned with correcting it. What was even more frustrating was the response to the situation. The server, Krati, showed no urgency or care, and the chef didn t even have the decency to come out and apologize. It s concerning to think that this could happen repeatedly, especially when people choose not to eat non-vegetarian food for religious, dietary, or health reasons. This restaurant clearly doesn t take these concerns seriously, and I would caution anyone with dietary restrictions to avoid this place.

I recently dined here, and while the food and atmosphere were decent, I had a disappointing experience regarding their service. When we were seated, the staff placed two water bottles on our table. We didn t request them and assumed they were complimentary, as no one mentioned otherwise. We didn t open or even take the bottles with us. However, I later noticed a $1 charge for them on the bill after I had already left. It would have been far more professional to ask if we wanted bottled water or inform us that it wasn t complimentary. This lack of communication left a bad impression. Such small, avoidable details can really affect the overall dining experience, and I hope the restaurant improves its approach to customer transparency.

Good food and service and friendly environment

**Update Nov 2024. Food quality & quantity have declined. Twice now Ive been disappointed so I wont likely be back. ******* Food is amazing! Service is very slow so dont be in a hurry, just enjoy.

Delicious food and good service. Will definitely come back.

Really delicious and seasoned perfectly!

Best Indian food I ve had! Service was amazing and food is delicious . The best samosa and naan bread in the city by far

Let me start off by saying the food was delicious!!! Then let me explain just how absolutely terrible the service was. The restaurant was virtually empty. Stood waiting for someone to even come and seat us for almost ten minutes. We were given menus and bottled water and then no one ever came back. We had to flag the staff down to come over and take our order. Only drink we ordered was a single tea. This took over ten minutes to be brought to the table. Our food did not START showing up for an eternity. Then it showed up in waves until our final dish was eventually brought out but by that point we had eaten everything else and the person whose dish it was had eaten more than enough of our other two dishes that they were no longer hungry. The person whose service was so abhorrent passed our table off to a young lady AFTER he had been given us terrible service. We told the poor young lady we didn t fault her for the awful service but that we would like a word with our original server. He wouldn t come talk to us. Absolutely one of the worst dining experiences I have ever had. TERRIBLE service. Absolutely brutal.

Went with some friends for the first time, have been looking for a good Indian restaurant in town. Atmosphere was amazing , food was good. 10/10 would recommend!

Amazing food and amazing staff .

Great food! Lovely server, very polite! Definitely recommend!!!!

I recently visited Flame House Grill & Bar in Kitchener, and it was an exceptional experience from start to finish. The moment I walked in, I was greeted warmly by the staff, setting the tone for an evening of fantastic service. The atmosphere is cozy yet lively, perfect for both a casual night out or a special occasion. The food was simply outstanding. From the appetizers to the main course, everything was cooked to perfection and bursting with flavor. The grill specialties were a standout, that were seasoned just right. The portion sizes were generous, and the presentation was impeccable. But what really made the experience special was the service. The staff was attentive without being intrusive, quick to offer recommendations, and always checking in to ensure everything was to our satisfaction. It felt like they genuinely cared about making our evening enjoyable. Overall, Flame House Grill & Bar is a gem in Kitchener. With its amazing food, great service, and inviting ambiance, I ll definitely be coming back and recommending it to friends. Highly recommend!

Great Service. Great Food.

Ordered Hakka Noodles, Chilli Chicken & Jhol Momo. The Momos was really good, its a must try. However the noodles were over cooked & very soggy, the chicken was not crispy either, we ordered dry but it had extra sauce which made the chicken soft as well. Will definitely go back for momos take out.

Excellent experience with nice food and service.

Don t ever go to this place worst food bad for stomach as well . I think they serve really old food that they just reheat that even if you ask them with proper instructions they still make the bad food. Please avoid this place

Have been having their food for a while. They are always consistent with flavours and quality. Must try their methi chicken, butter chicken and prawn vindaloo.

Great service, good ambiance

Do try the schewuan momos

Food is Heaven

Nice food and good service

The food was good but the service was veryyyy slow. They took 30 minutes to serve us food. After that no one came to give us the bill. I eyecontacted 2 of the servers but no one entertained. At the end, we had to get out and pay at the counter. The servers are also not very pleasant. Clearly, Service needs to be improved.

We ordered Manchurian and butter naan and butter are all burnt and even dry and Manchurian have little bit more salt Kindly check before delivering to a customer Food

Hats off to chef... dont expect Excellent service but food will blow your mind. You will not regret for anything. Must try paneer adraki dhanya.

Good

We ordered butter chicken, chicken tikka masala, naan and veg hakka noodles. Other than the noodles, the food was terrible. The chicken gravy was sweet and the nan was hard and chewy. We will never order from here again

This is my favourite place. Chinese is super good. Especially momos. Vegetarian options: Overall excellent Food : 5/5 |

Food was delicious! Staff was super friendly.

Everything here is really amazing the food and service is quite fantastic and staff members especially Sooraj is nice guy.

Taste is so good.

This is my go to spot for lunch. I always get their chili chicken but Ive tried different dishes and they are also very delicious. Their naan bread is soooo good and is always freshly baked. A popular spot in Kitchener. Service and food are both excellent.

Jhol momo was excellent

Great food but a little pricey

Charging for the food that I did not ordered. Me and my fiends were just talking about the dish and the owner himself added to the bill and when I confessed him he was like Oh! I heard you guys and thought you might have ordered for it. This amount was charged to our final bill. Please check you bill before paying at this place.

Amazing food!!!

Vegetarian options: Overall I like the food Food

We love the momos, reminds us of home

Amazing food quality and taste! Had ordered chefs special. It was worth it totally 10/10

Goat curry was horrible.. just some bones in a low quality gravy.. I will never order again

Lovely , delicious food .

All good

Great Food. Excellent quality.

Amazing food and great customer service

Bad service

Best restaurant in the city. Best taste, and service. Am coming here from last 4 years am never disappointed. I recommend everybody to come here and enjoy. Best family spot.

Vegetarian options: customize by your reference available Parking: front parking Kid-friendliness: Yes Wheelchair accessibility: Yes its available

Delicious food and great service! Lovely atmosphere for sitting! Food

Best in Kitchener for authentic Indian food. Taste is just awesome! Amazing service.

Among food amazing service. Try methi murg and garlic naan

Very good food and the staff is very cordial and make you feel right at home. In all, a wonderful experience. Excellent value for Money.

Ordered 4 type of dishes, everything was good. Was enough for 3 people. Only thing i did not liked was the Chicken Tandoori Malai Momos. First, they were not tandoori, second there was almost no malai in the momos. My only feedback to you will be, do not advertise Chicken Tandoori Malai Momos on your menu without putting a good amount of malai and cooking it properly in the tandoor.

Some restaurants care about their patrons. And then Some restaurants treat them as mere transactions. This is one such place. Yelling at kids for touching decorations, charging their patrons with hidden charges. Such a bad experience, ruined a nice get-together. Needed to clarify based on the response. The decor was a balloon. If you dont want kids to touch them, maybe dont put it out. Never seen anyone react that way to a kid touching a balloon. Regarding the hidden charges, anyone who visits this place is welcome to check. They put it out in a corner of the reception is the smallest print and we were never given a notice until the time came to pay the bills. You know the fastest way to run out of business? Swindling your patrons.

As always Good food made by good people

Always love the food here! Everyone is so nice and welcoming. Great service!!

Everything is awesome

I recently had the pleasure of dining at Flame House Restaurant, and I must say it was an incredible experience. From the moment I walked in, I felt welcomed by the warm and inviting atmosphere. The decor is beautiful, with just the right touch of Indian cultural elements that make you feel like you re in a special place. The menu at Flame House is fantastic, offering a wide variety of authentic Indian dishes. I decided to try the Chicken Tikka Masala and the Lamb Rogan Josh, and both were absolutely delicious. The flavors were rich and aromatic, and you could tell the ingredients were fresh and the recipes authentic. It felt like a true taste of India. What really stood out to me was the exceptional service. The staff was incredibly friendly and attentive, always ready to help with a smile. They were also very knowledgeable about the menu, offering great recommendations and explaining the dishes in detail, which made the experience even more enjoyable. I also appreciated their selection of traditional Indian beverages. The lassi and masala chai were perfect complements to the meal, adding to the authentic dining experience. Overall, my visit to Flame House Restaurant was memorable for all the right reasons. The combination of delicious, authentic food, excellent service, and a lovely atmosphere makes this place a standout. I highly recommend Flame House to anyone looking for a genuine Indian dining experience. I ll definitely be returning soon!

Great food, great service

Ive been a loyal customer of this wonderful Indian restaurant for quite some time now, and their butter chicken and chicken biryani are absolutely exceptional. The butter chicken is always rich and creamy, with the perfect blend of spices that keep me coming back for more. The chicken biryani is flavorful and perfectly spiced, making every bite a delight. Even though I usually opt for takeout, the quality and consistency never disappoint. If youre a fan of Indian cuisine, this place is a must-visit!

Great food and ambience at your restaurant Vegetarian options: Nice options in veg Food : 5/5 |

Great service, place was peacful and good ambiance

Me and my wife went there for lunch and the Food was amazing. I also got some to go for dinner. Dijina was really nice and good at her services.

The chicken sampler is a must try. I liked the food. Very delicious. But should not have charged for water(bottled)

Awesome food

The receptionist does not behave well with online pickup guys. I went twice or thrice and never had good experience. They are always late in preparation food. I hope the owner reads this and amends things that can be. Food

Really loved the ambience, food and service . Must visit to have good time here. :) Food

Beautiful restaurant, lovely music, great service and delicious food to die for. Loved the chicken lollipops

Everything is very good nice place must vist Vegetarian options: It s actually good Parking: Lot of spot available Kid-friendliness: Yes its nice place for kids too

The food is delicious especially the kadhai paneer.

Very good service and tasty food .i will back again

Good food and good service.

This is one of mine and husbands favourite places to eat. We love the spices and blends the dishes have. Today we tried Chicken Chili Momos, it was outstanding flavour and texture. We try different dishes everytime we come, and we always get the Garlic Naan with the meal, soooo good! Dietary restrictions: Tons of vegetarian options, soy free.

An honest review the food lacked freshness, the taste was not good, and the service was disappointing. A non-veg dish was mistakenly served instead of the veg order, and the staff s casual attitude, without any apology, added to the poor experience. It was first and last visit

The lady didn t even asked for the water bottle and said it s a welcome drink despite the fact I was carry my own water bottle - imagine I was charged on my bill for the 3 water bottles which she called welcome drink how awful . 14 dollars for 8 veg steamed moms ??? Seriously ! Average momos with minimal amount of chutney . First and last time customer . Just a request to train the staff to ask for the water to customer and tell them it s chargeable not just compell them to pay for water . Huge disappointment. Lady need to understand if it s welcome drink it s never charged and I was having my own water .

Average taste, not worth it.

5 stars all around The Sriracha szechuan fish was out of this world!! Highly recommend Food

Good food. Worth the money.

Food tastes authentic ! Must try..

Food is delicious and service was amazing.

Good service and food Vegetarian options: Manchurian Food : 5/5 |

Love the food

Food is amazing! Service is friendly and unobtrusive!!

Good

I ordered lamb vindaloo and garlic naan with mango lassi and it tasted so good!! I will definitely come back here

The food is so delicious and the staff is very kind and helpful.

We ordered soya chaap and chilli paneer but we got something else by mistake instead of soya chaap and we returned it but they have charged for 3 items which we havenot not tasted or taken Chilli panner was worse very hard cheese. I was regular customer and even front staff recognised but didnot appreciate the front person who havenot asked even once to resolve .

Very delicious, friendly workers !!! Would come again!!

Food and service is good

Good food

Best manchurian and manchow soup I ever had Vegetarian options: Lots of Vegetarian option available here Food : 5/5 |

Nice food and beautiful restaurant inside.

Ive been looking for a good place for Indian food in town and I think I finally found it. My dad, who isnt overly brave in his food choices, thoroughly enjoyed everything we had. The portions were great, good quality ingredients, reasonably priced, and friendly helpful staff. Not the most ideal location for dine in but will definitely be returning here! We ordered : butter chicken, chicken korma, onion bhaji, basmati rice and garlic Naan. All amazing (garlic Naan was a particular stand out)!

Nice food and atmoshphere.

The food was very and services were very good must try

Food is great!

The food and the environment was awesome but, the service was very slow, we had to wait 15 minutes for our bill and even when I want to order something. So, I hope you guys could be better next time please. Thank you :)

We really wanted to try Hakka food for the first time. The service was good and the atmosphere was clean. The corn soup with chicken was tasty. My partner and I really enjoyed the Szechuan chicken rice which was very flavorful and spicy! It was probably the best part of the meal. We also ordered shredded chicken and a shrimp dish. The chicken was good and we thought the shrimp was too saucy for us. The shrimp tasted okay but would definitely come back to try other Hakka dishes.

yummy food. Must try szechuan noodles, fried rice with chilli chicken.

Vegetarian options: Never going back again. Food was horrible. I wish I could take my money back. Food : 1/5

We ordered food from flame house for our party, and it was fantastic! Every dish was delicious and loved by all our guests. From the appetizers to the main courses and desserts, each item was a hit. The quality and taste exceeded our expectations, and we couldn t be happier with our choice. Highly recommended for both catering and dining in!

Great Vegetarian options: Momos Parking: Great

Delicious food and great quality. Great service.

Paneer daniya adhrak is must try!!

Amazing food! Service was good but atmosphere is slightly odd with the music in the restaurant having occasional streaming service ads.

Not good, never go that restaurant, service is not good, also food quality is not good

Dietary restrictions: Halal. Food

Vegetarian options: Lots of vegetarian dishes. Food

The food is great (as always). With warm and smiling staff. Will surely come back again. Thank you :)

Loved the schezuan rice/noodle and veg momos Vegetarian options: Tandoori Momo and Steamed veg momos were really great Food : 5/5 |

Great food!

Quite a good place to hang out with friends and the Nepali food was delicious.

We are regular visitors for their chinese food especially. Love their momos and the assorted veg sizzler, they always accommodate of special requests with spice levels and the staff is very friendly and service is very timely as well! Definitely recommend this place for a nice meal! Vegetarian options: Good vegetarian options sans egg as well Kid-friendliness: Can adjust their spice levels

Taste was average, but less quantity. Prices were high though.

Mr. Ostin who attended us here was very polite and served us well. We particularly enjoyed the steamed momos with jhol in starters but also liked all their main course preparations.

Excellent dining experience with great-food and nice atmosphere. The service is friendly and attentive.highly recommended

They have most authentic Nepali style momo.

AMAZING FOOD!

This is the best butter chicken Ive had in Kitchener Waterloo so far. Highly recommend their food - the quality has been consistent for the past few months that weve been ordering from them. Their lamb biryani, chicken biryani, prawn vindaloo, and naans are super too. The staff is friendly and helpful. Highly recommend!

5 star , good service, highly recommended

Amazing food and customer service is great!

Good food and a great dining experience.

Vegetarian options: We went to the restaurant today for dinner, we ordered Veg Chilli Momos and many other dishes. They served non veg chilli momos, when I called the waitress to reconfirm she was not sure and was confused herself. The manager came later and apologised but that wasn t enough. I am a pure vegetarian and never had non veg in my life. This incident has shocked me and left me traumatised. They did not charge us for the momos but that wasn t enough. I felt they weren t apologetic. 0 star to this resto.

Very good taste and desire spicy food and friendly staffs I really liked this place and ask to everyone to reached out ones a time. I will be back again soon.

My first time having Indian so I have nothing to compare it to but it was delicious!! I had the chicken Korma and my family got masala and vindaloo. And some steamed chicken momo appetizer dish which was excellent. Service was excellent as well, the man was very kind to me & all the questions I asked! Dietary restrictions: Im very picky and the server was very kind and patient and helpful!

We always love eating out from Flame House Grill and Bar !!! Vegetarian options: Good Dietary restrictions: Good Parking: Good Kid-friendliness: Good Wheelchair accessibility: Good

Tried their chilli momos veg. Absolutely going here again. The manager also promised to make sure they will recommend the best dishes. Excited and highly recommend.

It was very nice to eat at Flame House Grill and Bar. The food was great, the environment was best and the the service was excellent!

Loved this restaurant! We ordered the tandoori chicken sizzler, chicken momos, and Hakka noodles. The momo s were amazing and juicy, we even ordered two more plates. Chicken and noodles were both very flavorful and amazing. Would definitely recommend this restaurant to anyone who is in the area!

Go for it

Great authentic Indian food and service, also very reasonably priced. Great again

Delcious Food Must try their Paneer Kadai it was spicy and tasty. Also their manchurian tasted really good.

Delicious food as well as hygiene services

Food is very good and fresh..owner is very humble and polite...momos and soup are my personal favorite...best hakka and indian in KWC....

The place is very nice and calming, the staff is so friendly, there are many options to try but personally you should try the chilli potato

No doubt you are having customer at storebut I am also a indirect customer to you as I am delivery agent between you and customer. And as you said you didnt find any attempt from my side what you suppose me to do continues calling you or your staff that I am here I am here. I arrived waiting for some one to attend me when I was not attened for 5 min then I called a girl wearing specs and she went back to check and doesn t response me how long will it take. After 3-4 min a man from outside will come he might be you chef she told him to give me the package. Is this the treatment accepted by a delivery dasher Secondly if you talked about manager three times he moves in fornt of mine by simply ignoring the eye contact. I am regular dasher and collect many order from your place I never complain but this was second time happen to me so I taught I need to addressed my issue I am there foor door dash pick up Manager over there three times look at me while serving on table but ignore and leave me unattended. Unprofessional behaviour

Very clean establishment and very tasty food probably the best we ve had. Definitely would come back!

Unassuming from the exterior but the food is solid. Its worth checking out.

The food was delicious and the atmosphere was surprisingly charming. The wait did feel slightly longer than would be comfortable, but then again, I was pretty ravenous and it was definitely worth the wait!

The mild butter chicken with garlic naan was phenomenal. This is my favorite butter chicken of all. Parking: Always available

Food was really good, authentic Indian taste

Amazing fresh food Great service but we found the food expensive Food

Good food quality and excellent taste Parking: Good parking Food : 5/5 |