Tim Hortons in L'Ancienne-Lorette

Really long waiting time. Error in orders all the time. Employees at the drive-thru order who do not understand/know the restaurant menu. To avoid.

not having a car I order with uber eat but each time there is an error in the order... today I order a flatbread pizza but it does not deliver it to me, when I call I am told that I have to come pick it up and dont want to pay it back... I dont have a car... Im not going to take the 1 hour bus ride to pick up something for which Ive already paid.... AVOID!!!

Good service, very good food

The service is incredible, the people are really very nice and fast.

Three stars mean everything

excellent service, an employee is learning to speak Spanish, its very rewarding

Horribly long...every time

Superb food and staff!

Very professional & welcoming staff throughout the little Tassnime

I recommend

Great courteous service

Open 24 hours but after 6 p.m. nothing happened. I ask for timbits, they told me that there are 4 left. No, but seriously, there s never anything

Le pire Tim Hortons. Jai attendu 30 minutes à lintérieur pour un Ti Matin. Je suis finalement partie, car cétait trop long. Aucune excuse de personne, aucune explication ... pourtant ils étaient plusieurs employés dans la cuisine. VIVE LE McDO, en 5 minutes javais commandé et reçu ma commande. Eux ils savent comment ça fonctionne un restaurant rapide. Tim Hortons = un GROS ZÉRO.

Good for a coffee, decent food

First Tim that I have visited since my arrival in Quebec from Gatineau for the last 25 years. The customer service is really lacking and my coffee dripped from the burnt bottom of the caraffe. Really disappointed with this restaurant

Very nice young girl, and a good sense of humor.

I went by today to take an order, really zero service, he comes who does the cleaning for me, I dont see who is washing his hands

Disgusting toilet. Not clean at all.

How could I start the day less well... We have an order of 4 items: large iced coffee, large caramel iced macchiato, workers morning wrap and a butter bagel. The iced coffee is filled 1 inch below the rim and after asking the employee to fill it completely, we are gaslit like its us who dont know what were talking about and that these are the standards Tim Hortons... (see photo). If I had wanted a medium I would have paid for a medium. Also the iced coffee was composed of 75% cream and 25% coffee... For the macchiato, we asked for an iced one and when we got to the window we were given a hot one. So we asked to have the iced one but we were told that the cashier had noted hot on her register so we were going to have a hot one. The employee refused to make us ice cream. For the bagel, we were given a cream cheese bagel with no sign of butter . Nothing is right anymore.

another big thank you to the kind cashier and the whole team I go there every morning and he always finds the gift to satisfy us or to please us we love you very much again thank you for the croissants straight out of the oven they are incredible

In terms of customer service, this needs to be reviewed! The staff are not welcoming/courteous and dont seem to want to be there at all. Note that it was a man who answered our checkout as a reference. Level of accuracy of our order... Here is a summary of our experience: - We ordered 2 BLT timatins, 1 workers wtap, 3 potatoes, 1 chocolate muffin, 1 cheese bagel with cream cheese, 1 medium cold brew coffee, 1 large hazelnut flavored cold brew coffee & 1 juice orange. - The timatins were not BLTs despite the fact that we paid for BLTs - the wrap had no sauce -The cheese bagel did not have cream cheese. - the 2 coffees were average despite us paying for a large one. - 1 potato was missing. - Cold brewed coffees also didnt have a hazelnut kick... In short, we received 8 errors on an order of 11 items and poor customer service... Its pretty major. We wondered why the parking lot was empty during rush hour... We got our answer!

Probably one of the worst Tims Ive seen for service.... 3 customers and the girl are mixed up like a deck of cards

Really excellent services today from Falem, thank you very much

They charge you at the drive-thru to park and make you wait more than 20 minutes. No sense...

The staff is very cheerful and courteous in general, the service was good with not too long a wait even if there were a lot of customers

I ordered at the drive-thru this morning and received excellent service as usual. I always receive my order very quickly and with a good coffee to start my day off right. Thank you Tim Duplessis

GOOD

Not strong!!! I asked for 3 wraps from the workers, none had a potato in them. Really disappointed

Soon it will be the smile cookie to help at the camp go for a walk in a good coffee a good sandwich before starting a very big day you have to fill it with a big smile

The employees are cowardly, we are refused every item in our order for one reason or another. We go to another tim right after and no problem

Very good service!

Pitiful drive-thru, makes us all go back and wait!

Thank you very much I appreciate it

The attendant chose what he wanted to put in our box of donuts and NOT what we asked for. We tried to get an order to our liking and he didnt listen. If we hadnt paid in advance I would have left. We threw out 4/6 of his picks. We are very disappointed.

There was a big black hair in the glass of my donut, it made me feel sick...

I think its a good idea whether its for any time of the day. Maybe one day Ill go there and eat everything I can. A donut can change a day, even a life. Wheelchair accessibility: There is accessibility. You just have to enter the establishment.

I go to different Tim Hortons and its pretty much the same thing in this type of fast food. Its good !

Yesterday on Google it said it was open until 7 p.m., I arrived at 6:30 p.m. and I walked for 20 minutes the lady wouldnt even open the door for me!

Excellent personal service, smiling, courteous and efficient.

This is the worst service we have received at a Tim Hortons. From our entrance to our exit, it took 40 minutes. We intended to eat there but we ran out of time. Our order was missing ingredients, but as 20 minutes went by without anyone making a sandwich we were informed at the last minute but we were running out of time to change our order. In short, some employees seemed to be doing their best while others were not. So this is not a question of a lack of staff. In short, I unfortunately do not recommend this place to you in these conditions.

you have to count your timbits carefully, several times I am given 8/10 in a box and even once 40/50 in the box of 50

At Tim s we give up! Drive-through service only!? If you are on foot or on a motorbike, in a wheelchair... etc. well you will spend your money elsewhere! There are 3 or 4 employees left, the others were unable to work at minimum wage!

Parking: Pratiquement impossible dagrandir car terrain dispo appartient au Canadian Tire .... Food

Welcome to the slowest Tim Horton on the planet. I dont know who the managers are here, but honestly, theyre going to need a little business management lesson.

Locks people in the restaurant, lack of employees, incorrect order (no more potatoes and crispy chicken) Very slow service and so on. Update: things are better, more employees, relatively good waiting time.

My experience was good. I don t speak French but everyone was understanding and delivered the order right. Key is to be nice!

Good service and products! xx

Excellent service with a smile and we even received a free donut! The young woman who served us explained that she was part of a new team working hard to improve the image of this branch following certain shortcomings in the past. I recommend and we will come back, thats for sure!

Please note Always closed for eating on site at the end of the afternoon

This morning 8:00 a.m., order placed by Uber Eats. I was sent the wrong order, 10 times cheaper than mine. I called the driver, he told me that Tim gave him the order. I call Tims, I spoke to a guy who tells me it was the driver who took the wrong order. Its taking customers for suitcases: the driver had the wrong name! So the error comes from Tim. The Tim guy first tells me that he no longer has my order, to finally tell me that yes he still has my order and the delivery man has just arrived (well yes!!! what a coincidence) and that my order is going arrive in two minutes (said in an annoyed tone and with an unhappy employee shouting behind). Finally I continued to wait another 10 minutes and received a text from Uber Eats telling me that my order is canceled. Bravo Tim Hortons Duplessis, a team of champions!

Lack of cleanliness on the floor

Fast service & friendly.

A little cold and very long to receive our orders

Lots of people, you are popular.

Wheelchair accessibility: Au standard des normes pour les personnes à mobilité réduite Food

The dining room is now open at 6:00 a.m.

Cleanliness that leaves something to be desired Good service Unfortunately, bad drink and bad sandwich! But it was still good.

Coffee ok otherwise donuts no choice

Made a mistake in my Order and dont assume!

We were charged more for the order even though a product was missing (not our mistake). Unpolished cashier and lack of professionalism. The other employees were really nice though!

Long time to receive my order

Just saying when I presented my phone she replied too late the count was done and I had left well before she added up the total

Very good service despite lack of staff

Terrible waiting time for coffee and sandwiches...

I love timbits

They must improve customer service

Fantastic service and a very efficient location. Would definitely recommend if youre in the area.

My Timatin was a little undercooked but it was very good and so was the drive-thru service.

It takes at least 45 minutes before being served

Excellent

Staff are so rude. They thrown food on my face. Connected with guest service representative on Wednesday, but still didn t hear back from them. Food : 1/5

Excellent coffee and pastries, very good service and pleasant atmosphere. Parking: There is plenty of space in the parking lot Wheelchair accessibility: There is very good space for wheelchairs

Wowww!! Continue your great job gang! You have the best powders

The employee was very friendly

Everything is way too sweet

Waiting 10 minutes for 2 wraps...

Tuesday August 1, around 10 a.m. at the drive-thru, order two clubs at the tim, 2 coffee, a box of 6 donuts,,, the club bread was really not fresh,, 6 donuts in a bag with the donuts all sticking together.. I advise you to buy more food there,, apart from the cafe This photo will haunt you in your thoughts Tuesday August 1, around 10 a.m. at the drive-thru, order two club a la tim, 2 coffee, a box of 6 donuts,,, the club bread was really not fresh,, 6 donuts in a bag with the donuts all sticking together I advise you to NOT buy food there, apart from coffee This photo will haunt you in your mind

For orders and payments the same employee without gloves handled coffee, other drinks and donuts without gloves???

Always fast service from this Tim. Nice good and not too expensive. Good staff service. Own.

Very slow service and nobody responded.

no service too many people and 2 employees, endless waiting I went to the one in St Augustin

Mixed order, as usual at Tim Hortons. We mentioned to the waitress that it was the wrong order but she stupidly told us it was the correct order. Five minutes later, they realized they had given the wrong orders

Great service from the morning team! What a beautiful smile and impeccable service!

Fast and efficient the tim in front of the cinema on duplessis! Pretty amazing

I love Tim Hortons

Dynamic and friendly morning team, we forget my espresso in my coffee, but thats typical of all Tim Hortons like 1 time out of 3

Open until 9 p.m. Im enjoying the weekend all around. I like.

The best coffee

Very slow service

We came back 3 times for an error in our order. Only to end up with an error again. Not very strong this morning

Fast and courteous service

I would like to share my recent experience at Tim Hortons Duplessis in Quebec. Unfortunately, I was disappointed with some aspects of my visit. The state of cleanliness of the place left something to be desired. I noticed areas that seemed neglected and could benefit from some extra attention from cleaning staff. Additionally, the quality of the coffee also disappointed me. The drink I ordered was lukewarm, which is not my usual expectation at Tim Hortons. I found the quality of the coffee was not what I expected. I share these observations in the hope that the Tim Hortons Duplessis team can take this feedback into account to improve the overall customer experience. Sincerely,

the interior lacks maintenance a lot of very broken furniture... nice staff, short of staff.

Tim Hortons for coffee is the best

In the warm setting of Tim Hortons, The café dances, an enchantment that resonates. Rich aroma, burning elixir of dawn, Hot chocolate, gentle caress that coats. Tender donuts, sweet morning nuggets, A delicious feast, a satin dance. Lunch wraps, a symphony of flavors, Gently awaken the taste buds. In this welcoming corner, a cozy refuge, Where coffee and hot chocolate reveal The secret of mornings, the energy that awakens, Tim Hortons, a gourmet anthem that sparkles.

There was no more chicken available, no more hot chocolate and the sandwich I finally chose was cold and minimally garnished. The dining room was closed. The service was ok, but the rest was lacking... Parking: Parking available

Drive-thru service which takes 45 minutes. Not normal. I understand the labor shortage but often there are 5 people working. Not normal.

Very good service but unfortunately long wait on drivethru i make 20 minute to get my coffee, that s horrible

Closed way too early

No toilet paper in the bathroom, cleanliness leaves something to be desired

Error in my order, wait more than 30 minutes for 2 sandwiches. A sandwich clerk removed his gloves before wrapping my sandwich.

Fast service! THANKS

VERY slow service. Nonchalant cashier. Other employees chatting together while there is a huge queue.