McDonald's in L'Ancienne-Lorette
6565 Wilfrid-Hamel Blvd, L'Ancienne-Lorette, Quebec G2E 5W3, Canada
About
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.
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Most Mentioned
20$ for one person, or not far off. At this price we should get in-house service. Remember when 2 could dine (two combos) for $9.99? Never again. Now, you're lucky if you get what you ordered. Almost a gamble for food that is assembled as opposed to prepared.
It was at the end of the day but the restaurant looked dirty. It’s all new and beautiful but … not clean.
Employee working here have zero respect for customer and their time. Rude and arrogant while talking. Pls avoid this specific store location if you don’t want to face the same experience.
Attempted fraud. Ordered online through the app, as I always do. Registered as pending through the bank, after making us wait, they asked us to pay the counter again. After attempting to make a complaint, and being ignored, I went inside to deal with the issue. Luckily there was an on duty police officer who advised me how to approach the situation. I asked for a complaint form, They refused, I asked for a manager, and after four people saying they were managers, one person took charge and still stated there's no way to make a complaint in person. After denying what they did anything wrong, and blaming it on the "computers" stating it's a common issue and I shouldn't worry about paying twice (I'd expect that from an Indian call center scam artist). The conversation turns cyclical or they kept saying they wanted to help our situation, then denying any steps taken already. Will be complaining to head office, reported the fraud to our bank (we can't be the only ones) and if I find the time we'll make a complaint to the local police station. So they have an idea of what's going on. During the discussion I was accosted by four of the personnel, and one who attempted to grab my arm in some dominating fashion. Intimidation tactics I assume, nonetheless I wouldn't be supporting the staff here, as they seem to be working as a group to take advantage of people.
I went in for a milkshake and it was order your food at a menu screen. I waited at the counter to ask if they had milkshakes because they were not on the menu. I waited 6 minutes...no one came, so we left. It was super clean, just not enough friendly service.
Easily the worst McDonald's I have ever visited. It took me 25 minutes, as the second person up front ordering inside. Just a sandwich a pie and a diet soda. If you look at the photos, you'll see how dirty the inside was, (I had time to walk around). The front counter picture is the way it was the entire time I was standing there waiting with no less than 25 other people who had online ordered or ordered at the kiosks. In addition, during this time, two crew member came up front, rang up their break orders, picked up their food and went to take a break. You'll note that drive-thru was backed up as well. Don't go here, go to the a&w, it's worth the extra money.
Don't know how to review this McDonald's as I had a somewhat different experience compared to other McDonald's location. First, the dining area closes early, I'm guessing before 7 pm as I arrived 15 minutes till 8pm. The good thing is that a customer let me in since he was currently eating. I think Google need to have an option indicating only drive through available. The staff was helpful in letting me order and dine in even though dine in option is closed for the day. Just a note it seems a lot of businesses closes early in Quebec City
Just bought a double quarter pounder combo from this location. Is this how you would want your burger?? Very disappointed. Never had a worse burger.
Customer service has dropped terribly . It took us 15 minutes for a small order when there was only our order and a second to make. We ordered extra onion burgers most of which were all over the outside of the burger in the packaging . There were a lot of trash cans full to the brim and the place was very unclean. There was very little salad in the McDonalds... McDonalds isnt what it used to be, I find it very expensive, $35 for a small order like that... McDonalds no longer has the values it had before, we realize that money has been their only priority for several years....
Professional staff! Delicious food too!
Good
At 2 p.m. in the afternoon we are all stuck in the entrance because the terminals to order are installed in a way that is not very functional for the waiting lines. The service was not very fast, the tables were not cleaned and the trash cans were absolutely disgusting.
Worst McDonald s in Quebec. I have been there several times because it is the closest McDonalds to my house. Out of 6 visits, I had order errors 4 times. Another time, I simply left because I waited more than 7 minutes, ALONE, at the drive-thru to order... Not 7 minutes to receive my food, but to place my order. The food, when you are properly served, meets McDonalds quality standards, but their process is so automated that you would have to really force yourself to do otherwise. Overall, terrible service. From now on, I will make a 10-minute detour to avoid this branch.
I had a very bad customer experience at this drive-thru, the employee was very disrespectful in his comments and had an arrogant tone. I have never left a bad review on a restaurant but I have never had such bad customer service
sad to see how this restaurant has deteriorated in quality of service compared to before. New owner. Something is always missing or not the right thing and whats more, when someone comes to bring it to me at counter 2, I ask if mayo and ketchup are in the bag and I am told in a condescending tone: well yes, your order is complete sir and the guy leaves I arrive home, they loaded me with stuff that I hadnt asked for and guess what: no mayo or ketchup and the large half-full fries wow. It was worth being stupid to me...ridiculous Next time: allow yourself to be stupid if at least you have provided what the customer asked for.
Disservice
Disgusting toilets! All the trash cans are overflowing, the restaurant is crap, no one acts on my complaint!
I didnt get my Monopoly coupons, it happens often, they put it in the old box
Good experience inside: fast, friendly service, excellent cleanliness of the establishment and good food.
Lack of service. Every time I go there the order gets messed up. Its hard, even pathetic. Avoid if you want to be given what you order. For me, its over.
In the last 2 times I went to bad service and error in the order
Fast as expected
Dirty tables...
Courtesy and availability of staff totally absent... Its discouraging..... They prefer to have good Drive times than to provide quality service and food.... Anything... . I will make a detour to go to that of 4 bourgeois in the future.... Thats it
A fiery team!
very slow! very slow! we see them laughing inside.
The restaurant smelled of urine, the room was disgusting, trash everywhere
We were forgotten at the drive-thru, we had to go inside and wait a good 20 minutes
Very expensive, they increased the price of buffalo poutine while reducing the quality of the food. $15 for a poutine from McDonald s on the flight. Way too much buffalo sauce, not fresh cheese, not fresh fries and they forgot the shallots in my poutine. Very disappointed, do better if you raise your prices
Its the traditional McDonalds experience, not great but not bad either.
Classic...
Difficulty being served in French. The place was quite dirty despite the time (10 p.m.)
A sure value!
Very good service very polite
Service in English only!!! Go elsewhere because this McDonalds has no respect for its customers.
Delicious but you have to watch out for cholesterol.
I saw a cook dancing
Unilingual English service: avoid!!!
McDonalds are no longer a reference in terms of cleanliness and quality of service
I have rarely seen a McDonalds with such bad service. Whether its day or evening, its the same thing. I order an iced coffee in the evening with pickup in the car = it takes 15 minutes and eventually I have to go inside to pick it up because no one is coming. I have a black coffee in the morning, picked up at the counter, the employees chat in the kitchen as I see my coffee waiting on the rack. 5 minutes later, an employee comes to bring me the coffee. I get iced coffee at lunchtime at the drive-thru and they make me wait at the other window. So, if you like to wait, this is an excellent restaurant, otherwise, go elsewhere. I recently converted to McDonalds, but Im announcing that Im going back to Tims. Plus, the employees have a smile!
Absolutely avoid night time terrible service
Great service however it took a little rebuilding of my big Mac because it was manufactured quickly I think
This Saturday pm: The clerk who took the order at the drive-thru doesnt understand French at all, we wanted 2 iced coffees without sugar and got extra sugar!!!! Excellent for diabetics!!!
No, but its a huge disappointment. Ive been going to this McDonalds for about 35 years, the service and the food were perfect, but since the staff was completely changed (New owner perhaps) its just rubbish. Errors on orders, service and staff who seem to not care about customers. The last straw was when I went to the drive-thru and they had 7 cars go to the right side. Seriously for me, this McDonalds is over. I dont recommend it to anyone and wish them to lose their franchise. If we could put negatives on the stars I would give them a -5. Im normally a good sport about my opinions, but no, it has to stop.
after a call with the shift manager my problem was resolved thank you for the service!!
Standard
Nice McDonalds, fast service
Pay attention to drive-thru ordering. Either they dont understand our words, our language or an administration tactic to make us pay more. But, either the order will be delivered incomplete or they will deliberately say that we did not say trio to load each thing and not put the drinks... tell us that we did not say trio when ordering at the car and if you want to drink, just get back in line and pay. It happens 85% of the time. So have each word repeated or rehearsed carefully or record the conversation as evidence. Otherwise, managers will rip you off!!!
Terrible service, everything seemed more important than taking orders at the register. Manager not able to take customers forward with special discounts either.
We ordered two snack size Mcflurrys; a strawberry cheesecake and a Skors. We received two simple ice creams with a minimal amount of toppings... The Mcflurry was not stirred and the Skors one simply had nothing in it. Additionally, the service at window number 2 was miserable. No hello or kindness... feeling like youre bothering him. In short, very disappointed with the new staff put in place since my last visit.
The cashier speaks in English, I answer her in French, she seems to understand but continues in English...we are in the old Lorette city of Quebec
Excellent place
Nice place
I understand that we hire people without a diploma or elsewhere but you should at least know how to count to 10 and know how to read. Receiving 7 chicken croquettes instead of 10 is rubbish, having asked for 2 habanero sauce and receiving 2 bbq sauce is annoying. I also asked for the jalapeno cheddar sauce and I received a wing and parmesan... yes I wouldnt have eaten at home but I wanted a good little McDonalds before going to the cinema.
Luckily it says 24 HOURS drive-thru service on the big sign... showed up at 4 oclock to be told that it was lunch in 30 minutes, but that we couldnt order anything in waiting...
Drive-thru service: slow, I order I give my number in the application the employee does not understand (I repeat no problem) I order 2 quarter pound sandwiches with cheese and a peach splash.. Ok the order seems to be going well I go to the window to pay, I dont see the amount, I pay contactless.. I continue to the other window, I receive my order and I just want to validate my order but the employee shouts at me to move on... I leave without having been able to look.. Results Im on the highway and I only have a sandwich... There are 2 of us in the vehicle.. THANKS !
A classic McDonalds. Personal well. Dietary restrictions: For celiacs, gluten-free poutine but cross contamination is highly possible.
The best ice cream
Every time we go there, there is always an error in the order, its over, I prefer to go further to guarantee better service. Yesterday they made us pay $5 too much for our order only to tell us that there was nothing they could do about it afterwards, a medium fry was missing and the one we had was cold (probably left on the counter), our 2 hamburgers without cheese both had cheese and were drowned in ketchup to the point where we couldnt open without it disgusting us. No straw for our drink. Last time I went there 0/10
Very short visit but impeccable and warm service.
Where have the real McDonalds gone with the childrens games?? Its family friendly but they no longer have the playgrounds to have fun?
The staff is professional and friendly.
A place to eat a good Big Mac they have very good service the food is impeccable and you wont regret it
Eat well with fast and courteous service.
Service provided by people who come from far away, probably from Morocco or in this area, so they speak French very poorly. And when we are inside we hear the employees talking to each other in another language which is not French or English. Its very unpleasant.
This McDonald s doesn t offer soft drink refills when all the others do .
Outstanding service Its very surprising MC DO Ancienne Lorette Well done !!!!
No possibility of refilling our drinks because the vending machine is behind the counter and the employee told me that I could not request a refill. Dietary restrictions: Possibility of choosing fries without salt.
Missing an item on an order of 3 trios on 1 order out of 2 even with the application. Its discouraging, even on a Tuesday evening with only 4 cars
A young team of employees who provide excellent service. Thank you very much, you are doing a remarkable job.
Good morning! I have noticed a serious deterioration in the drive-thru service in recent weeks. When ordering, we sometimes notice an error during payment at this window, possibly a minor misunderstanding, but its really not the biggest problem. At the first window used to serve food, the person in place systematically moves us to another window, whether there is 1 customer or 54 and regardless of the product ordered (1 drink or 3 trios). It seems to be an obsession. The source of the problem is possibly there: we are almost never given the drinks at this stage and I have the impression that the chain goes off the rails at this moment. I have already only been given one invoice at this stage and realized at the next window that it was not mine. (Obviously, the staff brought me the wrong order at the other window.) Also, if the staff who brings us the food at the alternate window (or further away, near the front door) leaves too quickly, we have no choice but to wait for the person to return if an error is noted or if the drinks are missing (the drinks are almost always missing and there is an error 1 out of 2 times). When there is a problem after the order window and the first food delivery window, it is always worrying because we often do not have our invoice. Recently, I also received a cardboard spoon to eat poutine and I did not receive a straw. In short, many errors and omissions are noted on several orders. We feel a significant disorganization of the team. I usually come by a few times a week, for various meals or occasions. Seems better at lunch though. I also notice that the staff in general (with the exception of a gentleman who takes orders, who seems rather friendly to me) is rather cold towards customers (not rude: cold). When its working and the service is good, it doesnt bother me that much, but it adds to the rest considering the current quality of service. The food is always very good though: I would just say that the composition of chicken poutine varies a little from one time to another (ratio between ingredients), but its not new and not that serious. Unfortunately, I tend to avoid this McDonalds more and more if a product equivalent to what I want to buy is sold at another restaurant in the same area. Thank you for your help and have a nice day!
Degueulasse
He sells their mc value for $2.80 more. So $2.00 more before tax than the other mc Do if you change your fries for a medium one. You want to get screwed, go to this one. .ALL trios are more expensive than elsewhere. It tempts you to pay a bill of $10 more before tax. And if youre lucky, youll eat cold...if not, go elsewhere..
Commande incomplète, la personne qui prend les commandes ne comprend pas tout à fait le français. Commande imparfaite, nous navons pas reçu ce que nous avons commandé. Sur une commande de 60$, nous avons dû repasser deux fois au service à lauto et même comme cela notre commande nétait pas exacte. Cétait mon meilleur choix pour le service et lexactitude des commandes, mais plus maintenant.
So dirty
No self-service drinks fountain
Arriving home, I realized the items were missing from the order (around $15) and despite a call to the manager, no return. This McDonalds is getting worse and worse, my friends and I will go elsewhere from now on (A&W next door are quite a bit better).
Respectful, courteous and above all fast service, something we no longer see anywhere, even in mid-high-end restaurants. BZ
Every time I ask for extra onions and extra pickles but in their heads extra means without and I receive a hamburger WITHOUT onions and WITHOUT pickles. Already 7 times the same problem...
the service is still fast at this McDonalds and thats a good thing.
Malheureusement, ils ont donnés ma commande à quelquun dautre au service au volant. Ils on tentés de réparer. jai vérifié les sac avant de partir pour me rendre compte que cétait toujours pas complet. Une fois de plus ils ont essayés de réparer. En final, quand jai ouvert mes sacs à la maison javais toujours pas les bons trio ni les bonnes boissons.
Great! As for a delicious book, I would have bought a third!
General uncleanliness of the place (papers on the floor, tables, chairs, fries everywhere). Error in order (missing a McDouble) Hair in my daughters Big Mac.. But the highlight of the show was certainly the employee on break, sitting near the counter where we receive our orders, who, with enthusiasm, determination and enthusiasm, was busy dislodging the nasty booger that seemed to be affecting his breathing. . Several seconds, I would go so far as to say minutes, working on it until the Holy Grail is finally extracted from its nasal orifice... Completely disgusting.
No refilling of liquor, neither at self-service (none), nor at the counter. And honestly, we don t care! And its certainly not because theres a lack of staff, theres a lot of chatter in the kitchen.
Good Mcdo, friendly employees and very clean and friendly place. The best McDonald s in a long time
They announced the new maple...but the two different hamburgers were not available.....
Chicken burger with chicken patty as hard as a brick. Maybe a tooth is broken
They make good hamburgers.
Poutine or Buffalo soup I dont know anymore. Worst McDonalds in QC
Very clean
Faster drive-thru service than online ordering.. Good staff. !
Since COVID, fast food service in general has decreased or even completely disappeared for certain service points. But I would like to congratulate this McDonalds branch. The service is extremely fast. Ive never had any errors on my multiple orders and whats more, they manage to be really friendly and helpful. Hats off to all the employees.
We forgot to use the coupons. Hefty bill for a family of 4. 4 other people inside. No counter service - ordered at the terminals.
Conveniently located and clean inside
Drive-thru
I dont teach anyone anything, but go to the McDonalds specifically to buy something for children who are in crisis..then they give us half of our order. Nothing from the children...even if we paid for it...only to realize it 10 minutes after getting home. Well done Mcdonald once again you confirm to me that just delivering a simple order is far too complicated for your abilities!
the employers were very warm and funny. Highly recommended!
This afternoon, October 7, around 3:30 p.m., we were very well received by the employees. They were very friendly and funny. Very good experience!!! (Sam and Emma)
Super friendly staff,rapid service, extremely clean environment.
I had excellent drive-thru service, But when I arrived at my daughters house there was no BBQ sauce in the bag, nor straws for our drinks. Croquettes without sauce are not great!
Fast service
Always a great option wherever you stay or are traveling or sightseeing. As they say, its a good shot. Parking: Functional parking, well organized. Kid-friendliness: High chair for children, entertainment and food with options.
Wow
I go there several times a week at irregular hours and the service is above the general average of local McDonalds and the team of guys in the evening is dynamic, skillfully juggling between Arabic and French and pleasant to watch. Parking: Clean and lit but I never park there Wheelchair accessibility: Sidewalk on elevated
Super good service THANKS
The best experience
I ordered a trio The fries very very cold large fries and my poutine also very cold I am very disappointed
One of the most beautiful McDonalds visited in the last year.
By far the worst McDonalds. Nice clean restaurant ok but. No orders at the counter only at the terminals. The food wasnt even cooked enough, it was really disgusting. One thing is for sure: I will never return to this branch.
Grilled Chicken Burger is becoming my favorite from this place
No pinotte butter jams or butter cause COVID December 2023...??? I dont go there anymore.
Correct
A restaurant that is always impressive and always exceptionally clean. Thank you
I like McDonalds...
Fast service, friendly employee, hot and error-free order 5/5
I am served a coffee full of syrup on the glass, a lack of rigor and respect for the customers.
The fastest McDonalds in Quebec by far! The staff is efficient, super friendly and orders are received in no time!
