Wendy's in L'Ancienne-Lorette

Terrible customer service, dont be in a hurry to go there. The food is good but not healthy, perfect for your cheat day.

Being a big fan of Wendys, I was looking forward to this Wendys. To be honest, for an American restaurant chain, Im pleasantly surprised! The cuisine is just as faithful, finger-licking good! Not to mention THE BEVERAGE MACHINE which holds so many drinks! Plus, it s all so affordable! I took an Alsego Chicken Burger trio (9) with a large drink and a small salad and it was all only for $18! The service for my part was done in French even though the service was excellent and pleasant, even though the people seemed to be really happy to work. I will go back without hesitation, hoping that Wendys will make way in Quebec!

Very small restaurant. Slightly chaotic service with 2 screens for ordering. The burgers come out lukewarm and the fries cold. Maybe this is all due to the newness of the restaurant. I will return in a month and update my review.

Too fresh and good, a treat, a real hamburger

25 minutes drive-thru service that didnt work...you had to order at the window. The lady had no idea what she was doing. Order incomplete ..

Not ready Go to Ashtons opposite you will not be disappointed Service in English in addition if you have service .

First of all, My friend and I order a takeaway meal... We got it in a cabaret and then they didnt call us to come pick it up. I order Fanta, there was none. The image of the sauces is in containers, we are given two sachets (if I didnt want them in a small container, I would have taken my sauce at home). One of the guys at the front speaks in English, but ONLY English. Personally, I have no problem with it, but I imagine the communication barrier for people who dont understand English. The food is OK, nothing famous, but the fries arent so bad. The atmosphere is up to date. The fact that we were told by an employee not to order at the counter and then two people took their orders there where we were refused is a bit ordinary for my taste. The prices are not too expensive. The wait is a good 10 -15 minutes.

UPDATE: I went back and was served in French from A to Z. I was extremely shocked to see that the order numbers were in English. Its a really easy problem to resolve and it proves that the owners are completely out of touch and have no consideration for French in Quebec.

Unclean places Liqueur machine was disgusting, the table where its utensils and ketchup. Was soiled with food, the bins at the outlet were overflowing, no desire to repeat the experience.

The food is excellent. Despite the fact that the microphone at the drive-thru was not functional, they provided great service at the window. Served with a smile! Give them time to get organized and you will enjoy a great experience!!!

hamburger good but poutine cold, not warm, really cold liquor only drips water.

Expensive burgers for what it is (same taste as McDonalds) - toilet door that doesnt lock..... Strange - cashier who has absolutely no command of French, also strange... And the baconator didnt nothing impressive... Sadly.

It s was awfully full

Unilingual service in English! I see in the comments that we were talking about a manager, I was a manager! You have to believe that no one speaks French for customer service in this restaurant! Not very clean. You wouldnt say it was new!

After an interminable wait we got a refund because they had completely lost control of the orders and nothing came out, not even an invoice as proof of payment. Not able to be answered in French.

For real, if there was the possibility of giving zero stars, thats what I would have given I have never had such a negative experience... Very poor management of traffic, no efficiency in kitchen which leads to very slow service! We received our order more than 50 minutes after placing it... After 20 minutes, I wanted to check with the cashier if the order was on their dashboard and she was not able to confirm it to me!! The screen on which we place our order does not give us a receipt and the cashier was not able to give me a copy! However, it is obligatory for restaurants in Quebec to provide an invoice and a purchase receipt when paying with a credit card!! After 40 minutes I returned to the counter to get a refund, but as I didnt have a receipt to prove my purchase it was impossible! We had to raise our voices so that the manager finally came and found our order on their dashboard and finally made it for us!!! Wendys in Ancienne-Lorette, its over for us! Honestly disappointing

Visited at 1 p.m. The person who dictates the order numbers doesnt speak a drop of French. No screen to say who is needed. No receipt at automatic checkouts so dont forget your number. Very few tables. Its cold. Greasier food than the Laval Wendys franchise Ive been to recently. Modification at 9:30 p.m.: Diarrhea and vomiting from the meal 5 hours later.

Service horrible!!

Everything on the menu is simply pure delight incomparable to their competitor! I dont know why people are complaining, the deadlines are very reasonable. Yes, the employees speak Franglais, so what? You just need to know how to count to 10 and know your name with an English accent, thats all. Its brand new and in the near future, they will hire employees who speak French.

After more than an hour of waiting on a Sunday evening, I had to request a refund because I still had not received my order. They dont give any invoices and the order management is completely poor with numbers announced randomly. The employees dont speak French and there didnt seem to be anyone in charge of the restaurant. The cooks do not have beard nets and use the same gloves to handle money and food.

Honestly, nothing to say . I highly recommend. Fast and friendly service.

Crunchy fries and delicious burger. Thanks again Maeva!

Baconator with not even two slices of bacon in it! Very ordinary food!

Great service from Maeva!

We loved it! It was quick and hot, the staff were really nice and it was really good! Were coming back!! Thank you

Fast service, hot and well made food tastes great!!

Great experience at this fast food restaurant! The burgers are always delicious and prepared with care. I would particularly like to thank Maeva, who served me today. Not only is she very friendly, but she also took the time to make sure my order was perfect. Always smiling and professional, Maeva really adds a pleasant touch to the experience. A big thank you to her and the whole team for their work! I will come back without hesitation. :)

Beautiful, cheap! Fast service for good traffic. Clean restaurant. The only negative point noted would be the service which is not provided in French or very little. 4.5/5

Lets go share a little! As long as you have staff as bad and incompetent as this, OPEN NOTHING. Dont blame it on the lack of manpower, its ridiculous. Bad gang like that

With what I have just read as customer comments, I prefer to wait a few months while they make adjustments to their mediocre service! No more English only, Ill pass! Lack of respect from the franchisee towards customers! Too bad I was looking forward to seeing Wendy in Quebec! The pizza next to Wendys is not edible because I tried it 2 months ago! Jacques Gosselin

Excellent service in French! 5 orders all respected at the drive-thru! Around 7 minutes of waiting

extremely long at the drive-thru. More than 45 minutes of waiting with only 4 cars in front of me. Dont go wasting your time there.

Service too slow.

MARDE service! Maximum incompetence! Caught in a drive-thru for an hour because the microphone was broken and no one was turned on enough to close the drive-thru! Never seen before!

The bus

Among the best fast-food burgers in town. Beef never frozen and it shows in the taste. The fries are very good. A good varied menu. Highly recommended!

Finally I can eat a Baconator in Quebec!

Perhaps in training employees who do not know the menu or the cash register minimum difficulty in making themselves understood wrap served with cold chicken and soggy lettuce..in summary no thank you Wendys good luck in the future

Best fast food in town

1:15 wait at the drive-thru.. arriving to order on the intercom the lady tells us another 40 min wait . Hell!!!

EXTREMELY slow service

Waiting forever to finally receive the wrong burger.

Having to wait 10-15 minutes to get to the microphone to order only to have me say wait a few moments. Waited 20 minutes before leaving. I will come back when the service is faster

The slowest drive-thru service in Quebec 1 hour for 4 tanks

Waited 2 hours at the drive-thru, even worse inside.

I know this is the opening and you will improve, but this time was not the best experience. I will come back anyway but I hope you take note of the comments and do better next time The food was perfect and very good. I had chili fries, taco salad, baconator and asiago chicken hamburger. Archie trash can full, it was freezing in the restaurant, thats why I packed everything up and it was eaten at home. The employees you hire therefore make sure that they are more enlightened. Its fast food, you cant afford to have employees so awkward in front of customers. Manager twiddling his thumbs while everyone runs. In addition he had no tact with the employees. Sir, you are the leader of the team and the person who is supposed to encourage his troops so I hope for you that you will be able to improve. I hope it gets better, good luck

20 minutes wait at the drive-thru for 3 Frostys and a Cinnabon. The drinks were surprisingly small and just foam and we were offered ketchup with our dessert? I would be curious to go back in a few months but for the moment very unimpressive

really fast, hot and super warm!!

As a Quebecer, nothing annoys me more than almost impossible service for a French speaker. I understand that the supervisors probably come from the English-speaking provinces but if they are to open a business in Quebec, learning basic French is the minimum of respect. Despite other reviews, we risked trying the drive-thru. What is the point of installing a drive-thru if it is to be unable to make yourself understood over the loudspeaker. We quickly abandoned the project because I could easily see how it could become an endless service. Once inside, 1 out of 2 terminals non-functional and 3 third world employees trying to take a familys order for easily 10 minutes. To top it off, kitchen supervisors not wearing hairnets... a good plan for not setting a good example at all for their employees. Looking forward to seeing MAPAQs opinion on this business and until then I dont see this restaurant lasting long in the face of competition with such mediocre service. They were clearly not ready for the opening.

The food was excellent, the people are very nice, to everyone who wrote, they speak in English, they are mixed blah, blah, blah....can you give them a chance.......

Bad service it took me 30 minutes to get my order, they made a mistake 6 times and the manager spoke English but the others didnt understand because he didnt speak English Also he charged me more than I ordered in short it ended I didnt even get the right amount that he owed me

Too many English speakers work there. The manager only speaks in English! Lots of errors in my orders due to the fact that I dont speak English. My boyfriend had to get a refund because we had finished eating and he had not yet received his order. Very slow service and dining room too small and we freeze.

Excellent. Its really full, I hope they get the message and open more in the city! haha P.S: Stop complaining that they speak in English, the running-in of the teams must be done with people from the chain. Its temporary.

Very long service, even longer than a restaurant where you have a waiter! Worst service! I understand the popularity of fast food. McDonalds is 10 times faster in large rocks.

Honestly didnt think it would be so good to continue the job The new restaurant is normal, your orders are taken for so long, there are a lot of people at the drive thru and inside, give them a chance

I was today at 12:30 the service was very long and in the middle of Quebec the capital I was not able to get the service in French (not too normal)....when I asked my name I was told kevin , usually I dont complain too much about mistakes in my 5 letters but when this rendering tecris kavuns instead of kevin its a little insulting... yet this is the 3rd time Im going and It was good even though it just opened but today it was worse than hell as a service and while I threw it away...those who were waiting including me were there doing social work and wondering what was going on and how it was taking so long.. ..in short today I was really amateur and I hope they will correct their mistake otherwise it might not take too long before it closes....but food wise at least it was great...a bit of luck for the service and terrible time lost...

What a joy to have a Wendys in my town!! For a restaurant that has just opened I was pleasantly surprised by the quality of the food and the speed of assembling the order. However, there is one very big drawback that really bothered me: being answered in English at the counter. This is completely unacceptable in the Quebec region. Both arms fell off me. I would hope that it was someone from the Wendys corporation who came from outside to lend a hand and not an employee of this branch.

The beef is really not good in addition to an endless wait. Its fatty and 0 healthy. I recommend Grillades Torino next to Wendy s

Slowest drive-thru in history. 40 minutes serve 5 cars. Incompetence.

Terrible service, 10 people behind the counter, nothing moves. You wait 15 minutes for your order (there were 3 customers in the restaurant) when you finally get it... an employee fills the drink machine and you still have to wait 5 minutes. We dont come to this kind of place for the gastronomy, but to make it go quickly... Failed all the way!

The worst incompetents

30 minutes to order in advance you give your order to the Drive she doesnt understand deletes the order 4 times she tells us wait she comes back leaves sends another person and it took 3 again she doesnt know the menu she asks us what the number I am dsl but Im really on it

The baconator is still the best hamburger even here in LAncienne-Lorette

Service in old-fashioned English, we will have seen it all. Very ordinary for a new chain that is setting up in Quebec. The fries were cold. There was no fruitopia even though that s what I had chosen on my order. Chaotic control system with only 2 screens. The trash cans were full, the places dirty and the bathrooms unclean. Go encourage elsewhere.

Endless wait 45 min

Two employees with their arms crossed in the front while we wait 1 hour for our order. We will definitely not return.

After 35 minutes of waiting, the fries are cold. The burger is average, as it seemed to have been made for a while.

I asked for coke, they gave me a cherry juice, I dont even know what it looks like, Dr. Pepper, but its not sparkling, it tastes like syrup, theres no point in going back and changing it... they dont even know their menu. always ask what number it is even though its a poutine suddenly theres no number

It was excellent!!

Finally a Wendys in Quebec! Best big chain burger.

The best burgers!

No kids burgers available during my visit with 3 children. I am disappointed with this mismanagement.

The food is good, the restaurant is clean and super fast!!!

Very good food but a little disappointed that the person who says the orders does so in English..

The meat is good, everything is hot. During your visit you will see people who speak English, it is the owners who train the new employees. You are quickly served!! But otherwise, good service and I highly recommend.

Very good for a recent opening. Indeed, customer numbers are called in English. I believe that this can be understandable for training purposes and that it partly explains the fast service since it is people from the chain who are present. That said, this will need to be adjusted while the break-in is complete. In any case, everything was excellent and served quickly despite the fact that it was crowded.

Not very good honestly As long as Im not eating healthy Im going to go to McDonalds

Service in English and far from fast for fast good. Good food just a bit disappointed with the baconater which only had 2 mini slices of bacon! They have just opened so lets give them some time...

I ordered online to avoid the lunch crowd and my order was perfect! A+ I recommend

Waited 1 hour so that we finally couldnt get served

- Quality of employees leaves something to be desired - 3-4 looking at the ceiling - Managers are ok but employees are not easy - Lots of room for improvement.

A staff in training but the hamburgers are very good!

Wow!! What a first !! I had the three-ball Dave, I loved it and Im already looking forward to my next visit to try other menus. I fell in love with Wendy .

The dining room is small, I doubt it will be full often. Excellent food, quick service. We want more in Quebec!

Frankly, I am very disappointed by this first experience... I stayed 20 minutes in the drive-thru waiting and my tank didnt even move?!!? And oh my?!! Are you fast food or slow food? Will I go back there? I think the question is quickly answered... I rather went to eat at the competitors (McDonalds)

I love Wendys, my favorite fast food! I waited 1 hour at the drive-thru, unable to get out, its very poorly done + the deliveries from the listed restaurant are directly in the drive-thru. There were over 60 people inside so I decided to drive. It took 1 HOUR. This is unacceptable... placing 1 customer on the order & waiting for them to receive their bag / pay to place the order for the next one. (8min each car). I understand the restaurant has just opened & it must adjust hence why I put a 4/5 pq. NEVER in my life have I waited so long.

Worst experience ever!!!!!! Dont go to WENDYS there is a minimum wait of 1 hour before being served!!!! Go elsewhere it will be better 1 hour wait and still not ordered we will go to MCDO better customer experience If you want Wendy s, go to Thetford Mines, the service is there and in less than 15 minutes we receive our order!!

Good food but worst customer service ever received, endless waiting, both inside and outside, parking blocked by too many cars expect to wait a very long time, slow service! As said by the person in another comment, go to Thetford Mines for wendys, better service and faster!

Manager with a big lack of professionalism and respect! After 1 hour and 45 minutes of waiting, she told me that she was going to refund me, because they gave the order to someone else. She mentions that I will be served in 1 hour if I wait because I come back as a new order (so this ladys logic is to serve HER mistake last and not prioritize...) during the refund, she gives me $75 on a order of $85.50