Tim Hortons in L'Assomption

The coffee served here is really excellent, especially in the morning before 10am. It s a pleasure to start my day with a timhortons coffee, which is well balanced and tasty. However, from 10 a.m., something seems to change: the coffee becomes much more bitter, to the point that it is sometimes difficult to drink. This makes me wonder if the type of coffee or brewing process changes after this time. At the end of the day, I often prefer to go to Timhortons Repentigny for a cup of coffee, unless Im in a hurry, in which case I still have it here regardless. It would be really great if the coffee maintained the same quality throughout the day. Perhaps the team could investigate what causes this difference? This would improve the experience for loyal customers like me.

Not impressed at all with the cleanliness. This address does not correspond to the chains standards. Saturday 5:00 p.m., no one at the counter to take orders, all tables are dirty. The prep station counter is dirty, the tops of the appliances are greasy and very dusty. The edges of the separation part have a not very attractive black mark. I am a long-time client of Tims and I travel a lot, I have seen them all over Quebec, this time I thought I had entered a teenagers bedroom. It seemed to me that the presence of a mature person to take charge was missing.

We enter the restaurant, 2 people are waiting for their order and no one at the service counter. an employee washes the windows!!! We wait a few minutes and someone arrives, takes our drinks and once we have ordered, he leaves us stranded and comes back with us, we don t have any sausage or potatoes Serious!!! Instead of washing windows can we put it in the kitchen to help? 10:00 am Sunday and nothing left to do a Workers Wrap!!! Anyway, we didnt order anything and we left.

They are adorable

I went to Tim this morning for just 3 coffees. First, I waited 14 minutes to receive them. Second, while I was ordering, an employee told everyone that the toilet is clogged and the girl who was taking my order stopped to look. An employee went to take care of it, she put on her gloves and returned to the kitchen with the same gloves, touching all the doors and counters. Completely disgusting.

When the drive-thru is really faster...the lady at the cash register...I think I just smile and say hello and thank you...I really dont know ! No longer able to go...dsl!Ill say thank you...Im saving

No standard of service, inexperienced staff most of the time.

excessively long service

Employees overwhelmed at certain times because there are not enough of them to serve. Regular employees are helpful, some casual employees would benefit from customer service training.

Always long delays at this Tim Hortons. Ordinary service

I dont understand why there are only young people under 16 who work there, no service its always long, they dont know how to work and be fast!! 40 minute wait for an online order! No common sense!

Service really not good there are at least 7-8 employees two bottoms nothing.. I waited at the cash register for 4min no movement no employee came to take my order only to tell me in the end that their soup is not ready.. nice waste of time

rate cleanliness leaves something to be desired counter not cleaned often very dirty plus dirty board sink not clean

Own. This place is impeccable Parking: Not much space because there are other stores a little too close to Tim Hortons

Domestic service, extremely long.

The staff is very friendly, the food and coffee are good but every time I go there the floors are dirty, the counters are dirty.. the trash cans are overflowing so I take my order to bring instead of eating there . Sad

The donuts are delicious, its a Tim Hortons

Since the pandemic I find that Tim Hortons has lost a lot but in this branch, although several types of donuts are missing, its still good.

The service was perfect!

Very slow service at the counter. The drive-thru service above all and not much choice in the display.

This morning we placed an auto order no more potatoes for breakfast so I m having a bagel, cream cheese and bacon . My partner raps the worker (add 1 egg because no potato) with the 2 meats We paid extra for the 2nd meat received for me cheese bagel only and my partner raps with 1 egg and only sausage ..c whats the matter so complicated to make the order that we requested and paid for!!!!!its frustrating and its not the first time

Your service is terrible. The crispy chicken is so dry that even the $5 coffee shop rip-off tastes better. And I had a hot chocolate but your employees are so much stupider than an ASD kid that they wont do it to me. I wish you bankruptcy, and the one who served me, to get fired.

I love

Good morning Its been several times that I have had coffees which are not good at all, it seems old 3t tastes to burn it... In addition, filled donuts such as Bostons ARE NEVER FILLED?????? HOW IS THIS POSSIBLE

The smiles of the employees are simply magical! Its good to see that the employees have great chemistry between them. Its warm when you enter the store and my orders are always impeccable.

The team is awesome!

A good coffee

Great teamwork

A tim stun tim long wait

Drive-thru services.

THE. drive-thru service a little long

Quick service inside

Staff is polite and most of the time donuts are available

Too often closed

Worst timing ever, 40min for a simple wrap. They run without knowing where they are going

Very slow service, due to lack of staff, uncleaned bathrooms, full trash cans. The windows are so dirty that they are white and customers have fun writing dates on them... for the rest... ok.

Very good place

Neither the sandwiches nor the donuts were what we ordered. The floors and window sills are dirty. The hand dryer in the ladies toilets does not work, no paper towels. Jeanne L.

Drive-thru service too long Due to lack of staff. Came in time still very long!

Good service, good food

There are always so many people and so much waiting! However, I in no way blame the employees who work there with dedication, despite the blatant shortage of staff.

Its a long wait

I never liked Tim Hortons, thats my personal thing??

Very good service by Alessia! Helpful and efficient

Cherry donut we have to keep them all year round, they re the best! We also have to bring out the cherry timbits like in the old days, they re so good, they taste the same as they did 10 years ago!!

Very expensive for what you eat. $16.00 for soup with wrap and muffin. First and last time.

Not very fast service 20 minutes for an ice cap it would take less time to do it at home.

Impeccable service.

Cashier who notes that half the order and articulates poorly, not cooked enough, rice not cooked enough, salad not fresh. Damage

Drive-thru service lw morning 15 min on average for a coffee???

Slow, but good

Long and my whipped cream was missing on my cappuccino

Very good service

Excellent service

Undrinkable coffee

Never napkin or straw, on Sunday I order an iced coffee I get it with a capucino ice cream no big deal I take the blame there plus I ask for bagel cream I get bagel with slice of cheddar no butter. Guard I ate it meaning complaining when returning to Tim but there frankly the news to employ it would be necessary to supervise them more and I waited 45 minutes until my turn there was a nasty line up. So not happy

Great! Excellent service and speed!

Simple

Impeccable service, well done to everyone

I remembered why I didnt go to Tim Hortons anymore. Error on my order and my coffee. Blt sandwich, without lettuce or tomatoes. They have the nerve to charge me $1.60 to get some. The staff look stupid to top it all off. Never again!

I ordered a BLT, there was just a pile of napkins folded in half with a piece of tomato in the middle of the pile. Well no, it s a joke, it s not that bad. Thanks to the employees

Nothing to say about customer service, however the availability of meals really leaves something to be desired...every time I want to place an order at the car there is no bagel, no croissant, no grill cheese, no soups in short not much. In addition, they have decided to stop serving lunches after 3 p.m. However, the restaurant is quite busy.

Shit!!!!!!! 30 minutes to order an est* d coffee!!!!!!!!! Shut up this Tim Horton its in a hurry!!!!!!!

Very slow service.

Tim horton is making you harder and harder. 9:53 a.m. no donut no cappuccino

Either they are closed or there is a shortage of stock

Fast service but the choice of meals remains to be seen, he still has problems with the machines

Very slow drive-thru service

Always good

Very disappointed with the drive-thru service, 28 minutes for 2 regular coffees.

Service as desired

Long wait unexperienced personnel at the cashregister.20 min wait I was first in line.

Its open

Nice place but still long service and unprofessional employees

Worst Tim Horton ever at L Assomption!!!!!! Yells at the employees when there are people, it takes 45 minutes before they get their coffee and whats more, they watch what the employees are doing on the cameras when theyre not allowed!!!!

Oulala... a lot of work to do on their stocks and their attitudes

Its good and not expensive

No sense in the wait time for a drive-thru order, Ive never seen that

Great service and thanks to the supervisor Annie Guilbeault

35 minutes of waiting for errors while I repeated twice on the microphone and the assistant manager had an attitude when we asked to have the errors replaced. Ordinary in t*barnak the girl. If you dont want us to go inside and talk to you, do our orders as required.

Long service and lots of errors Constant staff turnover

Worst service ever!!! It took 40 minutes to have lunch for two which we also had to order online! Lots of order errors, no sausage in the morning, ordered a veggie pancake and there was none left and refused to refund, instead he replaced it with a tomato and a slice of lettuce.... No knife to butter the toast... really the worst service!! Train your employees properly!

Always very long but the food is good

Ridiculous donut choices

Bad service, no egg in my sandwich, slow service and very uncourteous. No manager on site to manage employees in training. Pitiful

Terrible service, always errors in orders

We always have what we want and to our taste

15 minutes for 2 lemonades, very sour

good service

The line of cars was endless outside, so I went inside. Only one person in line and one person who had placed their order... it took 10 minutes before being served. One of the young people walked like a turtle, hell, the other, no stress in rushing to serve his 3 customers. When the orders are ready for the counter, it shouts the order number... very unpleasant. No smiles! And as usual, nothing on the counter! I even heard the girl making the sandwiches say that there were no more potatoes... it was 1:30 a.m. on a Sunday. Its been like this for years (except for the boys who take their time without common sense): there is clearly a lack in terms of training new people and certain principles of working with clients. This restaurant is lucky to be a popular brand because otherwise it would have closed its doors a long time ago. You have to complain if you want changes and better service.

Discouraged to do 3 Tim and that we know nothing in counter 3 bathe not cross no service I even left after 35min the car service with nothing I have you hat that another no enters the market you packed you are exceeded

Donut without custad service too long waitresses looking stupid dont be hungry in ta...bar...

30min wait for 1 bagel inside. Blatant lack of staff. From experience, its not better at the drive-thru...

Puss capable endless wait times for curbside ordering, lack of products, order errors and what about the design of queues for curbside ordering

Very good Tim Horton but there are often long lines

You NEVER have soup at dinner time...youre making yourself tough.

Good meal, good price.

never a frozen tim at supper time

Still closed

Long service and some service points close during the day.

Worst service... exaggerated waiting time I waited 1 hour to have lunch for 2 people also Monday October 24 at 6:30 a.m. the lady who prepared the sandwiches coughed without having a mask or paying attention .

Following the advertisement that I saw on TV regarding chicken soup that you commented /that there was more chicken!!!!!! This is misleading advertising and false advertising. I ban Tim Hortons Because this isnt the first time Ive been disappointed.

Terrible service, the waiter had no understanding of customer requests and seemed lost and incompetent. Once I got home I noticed that it was not what I had ordered. Very disappointed. Before it was a good Tim Hortons now never again...

My beef sandwiches only had one very thin slice of meat inside, whereas elsewhere when I order this there are at least two and often three, and much thicker, so at this price , eating almost nothing is really too expensive....

Worst Tim ever!!! 30 minutes wait for a lunch wrap order at the car!!! Finally going inside to realize that it s not a lack of staff, but employees who are chilling and laughing heartily together!!! Arms crossed seriously it s hard!

Nothing to say, it takes a long time to get it used sometimes.

Super service

Great place !

GOOD

Always close

Fast and convenient

The worst Tim Hortons!!! They change the times all the time! Its supposed to be open until 9 p.m., the drive-thru...its 5:08 p.m. and its closed!!!

Great

Understaffs, Close at a random time, What kind of Tim Horton is that?

Slow service!

Good service despite lack of staff

Excellent

30 min wait at the drive-thru to get a wrap I will never come back to this place again

Wherever there is a Tim I stop for coffee

The clerks were incredibly inefficient and made almost every order wrong!

Blatant lack of management, does not supply demand in a reasonable time. Young people are not to blame.

I know it was closed to make a ridiculous change

I have been at LAssomption for a short time and honestly the drive-thru service is really mediocre.. 25 min for 2 coffees, a breakfast sandwich, it urgently needs better service management than that because clearly there is a big shortage.

Theres never anything, every time I go there theres always something missing I can never get the order I want, very disappointing.

Alright

Thank you staff in insufficient quantity

Very disappointed lukewarm coffee and not much cream cheese in bégel

Always errors in my orders even if I take the time to have them repeat it twice. One of their employees even told me that I just had to go elsewhere...which I have been doing ever since. Too bad because I went there twice a day and not just for a coffee.