Tim Hortons in Langford

739 McCallum Rd, Langford, BC V9B 6M1, Canada

★★★★☆
(737 reviews)
Categories: Coffee shop Bakery Breakfast restaurant Cafe Donut shop Fast food restaurant

About

Located at 739 Mc Callum Rd, Langford, BC, Tim Hortons is the perfect place to go for freshly brewed coffee. Our coffee is made with 100% Arabica beans, sourced from the world's most renowned growing regions. We also offer specialty beverages including lattes, cappuccinos, espresso, iced and frozen coffee, hot chocolate, tea and real fruit Quenchers. Grab a quick snack or delicious meal for breakfast, lunch and dinner. Enjoy our freshly cracked Canadian eggs until 4pm. Try one of our delectable baked goods; cookies, muffins, Timbits, and donuts including our delicious Dream Donuts. We also offer a range of soups; Chicken Noodle, Cream of Broccoli and Chili which goes great with our potato wedges made with Canadian potatoes.

Website
locations.timhortons.ca
Address
739 McCallum Rd, Langford, BC V9B 6M1, Canada
Plus Code
FG52+PQ Langford, British Columbia, Canada
Time Zone
America/Vancouver

Business Hours

Monday
Open 24 hours
Tuesday
Open 24 hours
Wednesday
Open 24 hours
Thursday
Open 24 hours
Friday
Open 24 hours
Saturday
Open 24 hours
Sunday
Open 24 hours

Services

Service options
Outdoor seating Delivery Drive-through On-site services Takeaway Dine-in
Highlights
Great tea selection
Accessibility
Wheelchair-accessible car park Wheelchair-accessible entrance Wheelchair-accessible seating Wheelchair-accessible toilet
Offerings
Coffee Late-night food Prepared foods Vegetarian options
Dining options
Breakfast Brunch Lunch Dinner Catering Dessert Seating
Amenities
Toilets Wi-Fi Wi-Fi
Atmosphere
Casual
Crowd
Groups
Planning
Accepts reservations
Payments
Credit cards Debit cards NFC mobile payments
Children
Good for kids High chairs Kids' menu
Parking
Free of charge street parking Free parking lot Parking

Reviews

3.5
★★★★☆
737 reviews

Most Mentioned

drive thru (47) morning (15) cream (9) money (9) quick service (8) bag (8) manager (8) wrap (7) lettuce (5) app (5)
5 stars
237
4 stars
182
3 stars
142
2 stars
53
1 stars
123
December 18, 2024

I wish there is negative rating idea. Team member not even lifting face up and seeing which guest first to enter and to serve. Ridiculous service. Both tills were open. Lined up on first till and she moved to second till and start taking orders from guy who entered after me.

★★
December 15, 2024

I come here everyday and in the past they’ve been amazing, definitely use to be my fav tim hortons. Now it seems for the last week they can’t make an ice Capp, either they forget the coffee flavouring, accidentally put espresso in it, or forget the entire drink, etc etc. I have tried ordering my drink online, dining in, and drivethru in the past week, not one order had a regular ice Capp. Very disappointed to say after a week of paying for wrong drinks, I will have to find a new tim hortons.

December 7, 2024

Staff at this store need training. Was not greated or thanked by the cashier. I ordered a double toasted begael, was lightly toasted. The lady who prepared it literally tossed it on the counter. Will not be returning to this location.

December 5, 2024

Most of the staff are rude, managers clearly don't care about service or their staff. April and one additional manager specifically are the worst. I genuinely hope they both get fired, as they do not have the skill or tact necessary to be in charge of anyone, let alone a business. If this gets deleted I will continue to repost it.

November 24, 2024

I recently placed an order through the app for dine-in service, as I needed a place to sit and work. However, upon arriving, I was informed that the location was closed for dine-in, and only the drive-thru was open. I was given my drink through the drive-thru window instead, which was not what I expected or intended. According to both Google and the Tim’s app, the dine-in option is supposed to be available 24 hours. As a result, I believe my order was processed incorrectly, and I ended up with a coffee that was not suitable for my needs. I repeatedly asked the lady to cancel my order so I could go to another location which was open but she didn't listen. Ultimately, I did receive my order but even that was incorrect.

★★★★
November 18, 2024

Friday evening I was at this location with a friend for a couple of hours. We were watching and wondering why Nathan and Austin were the only two working and the other 4 employees were standing at the drive thru window doing nothing for the two hours. Sad to see this!!! Do better. There was lots needing attention. This place need a manager or supervisor on at all times. But please know we were very happy to see Nathan doing all the front area work and Austin cleaning the grill and sweeping etc. Nov 15, 2024.

★★
November 13, 2024

I visit this location out of convenience, but it is the least enjoyable dine in experience I have had. On EVERY occasion the staff have ignored the loud sharp beeping of the machines rather than attending to it for the entire time I am there, which is incredibly annoying if you are dining in. On one occasion a group of staff were socializing more than addressing customer needs, including the use of profanity. It would seem this is a management issue, hence my google review rather than addressing it with management.

September 27, 2024

I was in rush today and chose to pick up a coffee and a regular croissant through drive thru. This is what I got as a croissant, it’s smaller than the lid itself. Very disappointing

★★★
Local Guide
December 15, 2024

Shouldnt be accepting mobile orders if the store isnt actually open. Creates unnecessary stress for workers and pisses off customers when they get to the door and its locked. Everything worked out in the end, but management needs to get on that

★★★★
Local Guide
December 15, 2024

Service is a bit slow

★★★
December 8, 2024

I like the convenience of this Timmys, but your Steeped Tea seriously needs to be more like Tea. Its like drinking very watered-down milk. There is no taste of tea at all.

December 8, 2024

Worst Tim Hortons Ive ever had the displeasure of visiting. The owner, April, is horrible. And whoever is in charge of payroll constantly underpays workers and doesnt give them what they are owed.

December 8, 2024

Today my husband was placing an order from drive thru and I was suggesting him what to order but the tim employee talking the order had a bad attitude. She was rude. I was talking to my partner and she told me to let the driver speak where as I wasn t even talking to her. She needs to have patience.

December 1, 2024

Awful service. Trainee left on her own had no idea what to do. The final straw was when I ordered a medium Decaf orange pekoe tea with 2milk and twice they filled it with coffee instead of hot water!!! It had the tea bag in it 3rd time they put cream in instead of milk at which point I gave up. Use to really like this location shame its got so bad

★★★★★
December 1, 2024

Great location and best hospitality.

November 24, 2024

Worst Tim hortons in Victoria, anytime I try and order from them on doordash as well, they take my order then cancel it immediately, taking my money and making me go through the refund process, instead of simply just not accepting the order, if you work at this Tim hortons I hope you get fired so they can clean it up

★★★★★
November 22, 2024

The staff is fast, nice and friendly.

November 22, 2024

Worst experience ever!

★★
Local Guide
October 22, 2024

Maybe look into hiring people that are over the age of 18 and don t have attitudes when I have to call for service from the front.

October 22, 2024

I am Mexican and I am in a group of Mexicans where there are more than 1,000 people who live in Victoria Langford Colwood and other parts and specifically there is a woman who works in Langford timhortons McAllen and she has done it with me even shouting fakers cos that is not specifically anything professional and other people resolving the same treatment if we have said in the group that we would not go to that timhortosn again until they run it, being like that with all of us, we have reported it and there is no response

October 22, 2024

Every time I order a breakfast bagel sandwich from this location - the bagel is always burnt. It s not appetizing when every bite you take, you can t taste anything but the burnt flavor. Do better bc it s quite consistent. Had this throw this one completely out.

★★★
Local Guide
October 22, 2024

The food was wrong, the staff were rude. I wont be recommending them ever. I used to frequent this location. In the past 6bmonths there service and attitude have fallen from excellent to poor. It reflects on management poorly.

★★★★★
Local Guide
September 22, 2024

Update: The service here is awesome once again and am happy to change my review to better reflect this change. Horrible experience today, I was served by ioan, who happened to be trippin balls and laughing behind the counter. My daughter wanted a farmers wrap, and ioan said she would ask the guy to make it, but all she did was walk towards the food prep area and turn around and come back without saying anything to anyone. She came back to the cash register, laughed, and said anything else. So I said I thought you were going to ask someone to make it, and she said I did and laughed again..I told her I watched what she did and that she didnt talk to anyone and all she did was laugh again. I grew frustrated with her, paid, and walked away to the food area. The gentleman making our wraps apologized for her actions, and even he said he believed she was on drugs and wasnt sure what to do about her. The staff here do work hard and are normally very nice. Today, I know it was a one-off and doubt I will have this type of reception again. Parking: If the lot is full, hit the drive thru

September 22, 2024

The food is burned and not edible. I have to return it. Server re-make one and throw to the counter like a garbage.

Local Guide
September 22, 2024

Possibly one of the worst tim Hortons Ive been to. They consistently mess up on my order. Ive even had them hand me the wrong order and when Ive gone back for a replacement, they still gave me the wrong item. If this wasnt the most convenient Tims on my current route for work Id happily support a different one. Make sure that even if youre only getting a drink you check!

September 22, 2024

Waited for a while to have my order taken and then denied my food once, and as I left, rude remarks were made about the situation.

September 22, 2024

Hands down worst tim hortons i ve been to. Can t even count how many times my order has been wrong. Tried calling all weekend about my messed up order on friday still nothing. Went in twice today to get it fixed and still got it wrong very unhappy will not be coming back.

September 22, 2024

I really try not to be over critical about public washrooms but the the state of the one at this location was the grossest Ive ever seen at a Tims by far. The sign about cleaning on the bathroom door must be a joke as I vomited in my mouth while entering. It was so bad I will never return to this location.

★★★
Local Guide
September 22, 2024

Farmers Breakfast Wraps were good. Coffee was only warm, not hot.

★★★★★
August 22, 2024

This is my favourite Tim hortons in town and I have written some bad reviews about other ones the staff here in the morning does a good job of balancing being quick but not making you feel rushed they are very pleasant the lady that often works in the morning is always cheerful on the speaker it is refreshing after being other fast food places were you get attitude just for showing up I come here most morning for my coffee now

Local Guide
July 22, 2024

Ordered a ham and cheddar sandwich last night in the drive through. Worst sub ever. Bun was burnt and stale. One bite and I tossed it. You have to do better Tim s.

July 22, 2024

Got a turkey sandwich and the lettuce was dirty. Very gross.

July 22, 2024

Hands down worst Tim Hortons on the island. Never consistent with coffees, teas, or iced capps. There s one lovely older lady that works there in the morning, but the rest are horrible

Local Guide
July 22, 2024

My friend ordered a vanilla latte and was charged for it but given a vanilla milk

★★★★★
July 22, 2024

Excellent

July 22, 2024

Supposed to be open 24 hours and NEVER is. Falsely advertising there open constantly. Just change the sign Jesus

★★
June 22, 2024

Service was lengthy, and the order was incorrect. The store is filthy. Food

June 22, 2024

Stopped by this location as it is near my home, wanted to try the new pizzas, I was there shortly after 5:45 to be told they weren t available because they were cleaning the ovens . Seriously, who cleans ovens in a restaurant at dinner time? It also seemed they were understaffed and no one looked happy to be there. Every time I ve stopped here there have been issues with availability of menu items. So disappointing, I will definitely be calling to speak to the manager or to the franchise owner.

★★
Local Guide
June 22, 2024

Recently getting all my orders wrong, and new hires are infuriatingly slow.

June 22, 2024

The week end morning manager shes indian shes grampy everyday she served burn bagel and treated customer un profesional ,if she got too much on her plate and cant handle things you better quit rather than passing you bad behavior to customer.

June 22, 2024

They make people wait early morning on the door

June 22, 2024

The drive thru is with an obstacle I came here because its supposed its open , this is not correct

★★
June 22, 2024

Why it shows upp 24 hours i went there around 2 in morning they ve closed doors and blocked drive thru also

★★★★★
Local Guide
May 22, 2024

I went in, and it took longer than the drive through instead. I go my coffee and went to the program. Great coffee.

Local Guide
April 22, 2024

I ordered croissants and other food from drive through and i asked to butter and grilled croissants i didn t check order when i open later and what i found please check photos . Please open your eyes before giving order thanks

★★★★★
Local Guide
April 22, 2024

I think it is a Canadian ritual for all anglers to hit Timmies and then the water. Ice Capp, Farmers Wrap, and a sweet snack for later. Oh ya...

★★
April 22, 2024

Says the hours are 24 hours, but the workers decide when they close the doors... says its only because 1 person is working.. but I seen a few people inside. Update the hours if this location is not 24 hours or open when you are suppose to be open.

★★★★★
Local Guide
April 22, 2024

Love this place.

Local Guide
April 22, 2024

Terrible customer service. Really bad attitude. Ordered hash brown was burnt and cold and when complained she got another one like throwing a bone to a dog. Total Zombie customer service.

Local Guide
April 22, 2024

Staff members clueless as to what is going on.

★★
April 22, 2024

Understaffed in morning and inconsistent food quality, more bad than good

April 22, 2024

Please training cashers.. Take 30 mins to takes two ice black coffees. Awful service

Local Guide
March 22, 2024

Worst customer service Ive ever experienced. Drive through window server cursed at me. They keep putting my dogs plain timbit right into the chocolate on top of a lava cookie. Chocolate is toxic to dogs. They shouldnt be putting anything right into the chocolate on the top of this cookie, let alone Timbits that are for a dog. Very disappointed. Will not be returning. Filed a complaint with the corporate office as well. **Update the owner emailed me back and excused the employees behaviour and blamed it on the covid pandemic. Basically said the employees actions were an acceptable way to speak to a customer. Ive never been so disappointed. I will no longer be visiting this, or any other Tim Hortons locations. 30+ year customer lost.

★★★★★
March 22, 2024

Never have an issue at this location, I walk in Michelle knows my order, we have a quick chat about recent Netflix shows. Michelle is a great employee, and then I am on my way to work. She always makes sure I have what I need before I leave. Not sure why others are dumping on this place, beats having to pay $8.00 daily for a Starbucks latte, tip included. Robert

Local Guide
February 22, 2024

Waited at the till for 5mins the manager and the drive threw person was just standing there talking one even made eye contact with me and continued goofing around, time has gone so down hill this spot should just be another Starbucks haha

★★★
Local Guide
February 22, 2024

Dirty loud the staff does what they can with what they have

★★
Local Guide
February 22, 2024

Seating has been patched and needs replacing. Decor is outdated and dark. The seating area was busy but tables were available. Parking: Shared parking with Save On Foods grocery store.

February 22, 2024

Ordered a BLT and was handed the sandwich. When I opened it, it had no B or T just lettuce. When I came back inside I was told they had no bacon or tomato. Probably something I should have been told before trying to pawn it off. Thanks for the bun with lettuce.

★★★
Local Guide
February 22, 2024

Timmies just isnt the Timmies it used to be. The drive through is insanely quick but make sure you check your bag before leaving the window.

January 22, 2024

Horrendous customer service. Quite literally the most incompetently run Tim Hortons I have ever been to. Staff directionless and completely clueless.

★★
Local Guide
January 22, 2024

Staff are overworked and ignoring the alarms- very unpleasant. Failed to provide basic amenities like splenda and a relaxing environment

★★★★
Local Guide
January 22, 2024

Two young servers, very nice but not fully trained.

★★★
Local Guide
January 22, 2024

Good coffee shop but there always seems to be a lineup. And I hate lineups.

★★★★★
Local Guide
December 22, 2023

Quick and efficient. Look out for the drive-thru operator who sings - it was a pleasant surprise.

★★★★★
Local Guide
December 22, 2023

Nice place, cheaper than other fast food chains but good food.

★★★
December 22, 2023

Dietary restrictions: No gluten free available. Please improve on this. Food

★★★★★
Local Guide
December 22, 2023

Your regular Tim Hortons next to Best Buy and Walmart. Recommended: 1. French Vanilla 2. Hot chocolate 3. Everything bagel with cream cheese

★★★★
Local Guide
December 22, 2023

Fast & Friendly Parking: Huge lot watch out for Skateboards kids & seniors Food : 4/5 |

★★★
Local Guide
December 22, 2023

The bench seats arent just torn they are shredded! The donuts are gross. Tim Hortons has become an insult to Canadians. From what it was like twenty years ago when the donuts were made in the shops, and someone went around refilling your coffee, to shipping in half cooked donuts, changing the coffee, with no refills. This is what happens when a company cares more about shareholders then the customers. Quality and customers should always come first. The sad part is using Canadian peoples loyalty to get away with lowering quality to the bare minimum!

★★★★★
Local Guide
December 22, 2023

Met with group of friends, good coffee and deserts. Lots of seating

December 22, 2023

Terrible !! They used soured chunky cream in my coffee 3 times this month. Be sure to check yours before leaving. There should be some accountability.

★★★★★
Local Guide
December 22, 2023

Service is lousy. Bought a cauliflower soup. Was not told until every other thing was ready they dont have soup. Took ages to get to that point and get a refund. They serve all the drive through customers first.

★★★★
Local Guide
December 22, 2023

I am Canadian, and SO are they. Good drinks, and great smiles

★★★★★
Local Guide
December 22, 2023

Delicious sweets.

★★★
Local Guide
December 22, 2023

Regular coffee place

★★★★★
December 22, 2023

your old co worker Brennan Schoenau is my sexy baby daddy and i want him to birth my children. Kid-friendliness: He loves children

December 22, 2023

Raw still with red and cold bacon in my Blt, small hairs on the bacon aswell. We are rushing to a ferry so cannot even go back to fix the situation.

★★★★★
Local Guide
December 22, 2023

Great meal with my brother and a friend.

December 22, 2023

Very frustrated. I ordered an XL double double coffee. That is two creams, two sugars. Simple, right? You d think! But no. Not at this Tim Hortons. Went to take a sip of my morning coffee and got a mouth full of black bitterness. I do not understand how such a simple order could have been messed up. This location really needs to work on their attention to detail.

★★★★★
Local Guide
December 22, 2023

Best coffee

December 22, 2023

I need to stop going here, they with out fail always get my order wrong. Today I got a cup of steamed oat milk. I asked for an oat milk latte but why add the espresso when you can just give the costumer hot oat milk. I also asked for bacon added to my bagel and received lettus

Local Guide
December 22, 2023

I went through the drive through and order some pastries and told them to heat it up. When checked it was cold. I parked my vehicle and went in the store and asked them to heat those pastries. But the attitude of the lady who was heating them was Unbelievable. Listen lady we are not getting stuff for free. We are paying for it

Local Guide
December 22, 2023

Edit: my partner just went through the drive thru and asked for assorted Timbits. More than half plan is not assorted. Just went, they messed up my order, and the fact is, this the norm. I go to Tim Hortons so rarely these days because I know that I will be disappointed. I really hope you guys get it together one of these days, before everyone gives up on you. Im guessing from the incredibly poor staff performance that you dont pay your employees at all well and that if they are any good, they leave. Id rather pay a bit more and have better service (ie get what I ordered)

★★★★★
Local Guide
December 22, 2023

The last day of my free coffee and couldn t get the app to take the free coffee off, the staff free coffee anyways, thumbs up

★★★★★
Local Guide
December 22, 2023

The food was lovely, and the customer service was supreme. Quickly served food, and the cashier covered me when I was short around 50 cents. If your looking for some tasty fast food, Tim Hortons is your place!

★★★★★
Local Guide
December 22, 2023

My food was missed by the staff and the employee who took my order clearly at the time was designated to cashier noticed and went and made it for me personally and made sure the changes I asked to it were applied and actually put extra whip topping on my drink as i asked ! Was very impressed

★★★★
Local Guide
December 22, 2023

Was ok . Was really dirty for a tims . Service was nothing . The dirty tables . Are not wiped down only items taken away . Very disappointing

★★★★
Local Guide
December 22, 2023

Just went through drive through got a drink no food.

December 22, 2023

Wanted to get one drink and didn t get any service for 30 minutes then walked out definitely not going here again.

★★★
December 22, 2023

I have been trying to get a powdered jelly donut for 2 months. Every time I go, they are out of them.

★★★★
Local Guide
December 22, 2023

This is a lovely family Tim Hortons and in my opinion the best in quality and service in Victoria! Roopak is the most kind and efficient employee they have. There are other nice ones but Ioana wasnt the kindest when it was busy. The bathrooms are usually alright but do need to be cleaned more and the trash is always full to the brim when I come in. Aside from those the service is always great from Roopak and he does diligent work to make sure the customer is happy!

★★
Local Guide
December 22, 2023

Went for a chocolate and bites but I just had like 10 cash so I wanted to pay with that instead of my card. So I ask for my items and the cashier has gloves, I paid and he gave me my order: 1. He didnt change his gloves so that means he took my donuts with the same gloves that touched thw money. 2. My chocolate didnt had a hand band so it was hot for me and they just have them in the back I guess. 3. When I opened the bites, they look like someone just bite them, like half-size. 4. My chocolate was 3/4 of the cup filled. So sad I throw them because I dont know if someone literally bite them, and because of the bacterias from the cashier.

★★★★
Local Guide
December 22, 2023

A solid Tims though a bit of a greasy odour from heating foods. Good service today.

★★
December 22, 2023

For some unknown reason twice in a row now, when I ordered a large triple triple in the drive thru, it doesnt even taste like coffee, but more like slightly flavoured hot water. Also, they arent making it a triple triple, but a regular. This wasnt always the case, like a few weeks ago, it was fine and I looked forward to it. But now I wont even go there, because I just know its gonna be a waste of money, and I will end up going to a different timmies location on my way to work. I hope it gets resolved soon, cheers!

December 22, 2023

This Tim Hortons is consistently bad. There ice Capps are practically water. Also, the staff do not get properly trained I ordered an Ice Capp with almond milk and was given one made with cream after I double checked to make sure it was made with almond milk I was reassured it was. It clearly was not by the taste and my stomach ache. Good service and food is rare from this location

★★★★★
December 22, 2023

Fast friendly service

Local Guide
December 22, 2023

I would give them negative stars if there was that option. Terrible management. Blame it on the trainee, when they are on their first day. Nooo, it is your fault asanager as you failed to train them. Shame!

★★★★★
Local Guide
December 22, 2023

Perfect

Local Guide
December 22, 2023

We were 2nd in the line up. The person in front of us gave up after waiting for possibly a long time. 1 staff working storefront (making drinks for an order), 1 at food cart, 1 at DT. Those 3 guys stood at the food cart station, stared and waited as another staff arrived and signed in. Clearly none of the 3 wanted to help us.The one who just arrived took his time to put on gloves before he attended to us. He was called out by the person manning the food cart to help us. The one who helped us was fairly new to the job because he was trying to tell us that hotchoco and french vanilla comes from the machine and so he could not add milk. Explained to him how he should do it (having worked at a Tims before). None of the 3 told him that the espresso machine was being cleaned so i had to wait extra 4mins for my drink. Another person ordered something that the new guy didnt know they were out of. It was not a busy time but none of them was able to check the washrooms (cant even describe it).

Local Guide
December 22, 2023

i was come for give order for Oreo shake and first argue which then they understand and then they say we dont have so what sense for argue if you dont havve shake

Local Guide
December 22, 2023

I used to love this location But they are inconsistent when fulfilling orders. 8/10 times they forget to add sugar or cream They no longer let customers order through the app They advertise that they open for business at 5 am but they rarely open in time I have waited up to 15 minutes after 5 am before I gave up and left This was a 5 star rating before but now if I could give them less than 1 star I would Huge disappointment!!

★★★★★
Local Guide
December 22, 2023

Staff was sooo nice.

December 22, 2023

Slowest staff in any industry I have ever seen. Litterally 2 guys standing for 15 minutes watching one guy make sandwiches and he spends half the time staring at the screen with a dumbfounded look on his face. Absolutely atrocious. I m amazed the manager isn t even trying to get them to work at even a moderate speed.

★★★★★
Local Guide
December 22, 2023

The best manager that Ive seen in any restraunt. Dietary restrictions: Lactose free options as well as vegetarian choices. Kid-friendliness: I do balloon animals and they allow/welcome my hobby. Wheelchair accessibility: Small 6 inch ramp

★★★★
Local Guide
December 22, 2023

A must if you are in Canada. Good breakfast. Fast and good service. Good coffee

★★★★
Local Guide
December 22, 2023

Best coffee in town

Local Guide
December 22, 2023

If you are a steeped tea drinker I would not suggest this location. I stopped going here months ago because 9/10 times my tea has zero flavour. More like water with cream and sugar in it. Every other location makes it perfectly. Not sure what they struggle with. Went back there today to give them another chance because its a more convenient location. Big cup of water, not tea. Very unfortunate start to my day. It sucks too because the lady who is always on the intercom for the drivethru is AMAZING. Best order taker ever.

★★★★★
Local Guide
December 22, 2023

Bbq chicken bowl!!!

★★
December 22, 2023

There is no one in here yet every table is dirty, there are two types of music playing battling each other for supremacy. Disappointed.

★★
December 22, 2023

Dirty

Local Guide
December 22, 2023

I wanted a breakfast wrap but I was told theres no egg and was offered a sausage and bacon farmers wrap I said No and my sister in law who paid they gave her the wrong drink and put way too much strawberries in the drink it was very extra sweet ucky but luckily the manager did fix her drink

December 22, 2023

This location is brutal! went is for a quick bite to eat, and ordered a coffee, breakfast sandwich, and muffin. Breakfast sandwich was ready right away, coffee on the other hand took a long time. Enough time for me to watch a drive thru order (5 minutes after I ordered) 2 boxes of muffin get picked and cleaned out. Only ones left had nuts in them that I dont eat. Offered me items that cost less than the muffin, had to walk out. I guess you really dont get what you pay for as I didnt get anything and they got my money. Maybe they should pick the items out of the pastry case when the order is 1st put in so the customer get what they pay for.

★★
December 22, 2023

Bathrooms were disgusting, place smells like chlorine and they said they were closed when it was only 9:30pm when I went in

December 22, 2023

So we got to this Tims location at 12;15 pm today, the screen only showed the breakfast menu, I ask the girl should this not show the lunch menu, she said yes it is not working, I ask what kind of soup do you have, she said I am not sure but the soup is not ready and we dont know when it will be ready, I ordered a BLT Bagel, I got an egg with sausage, I ask for a chocolate milk and her answer we are out of bit, I saidni give up, I cannot believe this place is actually in business. Never again

★★★★
December 22, 2023

Great atmosphere. And a shout out to Sharon I believe is her name . Shes a gem . Made my day great locating .

December 22, 2023

Everytime I go to get a coffee because I live a few minutes down the road I like getting 3 creams and 4 Sugar. EVERY SINGLE TIME it doesn t taste like there s any cream or sugar in my coffee and it s bland. I like sweet coffee and it s never sweet everytime I go.

★★★★★
Local Guide
December 22, 2023

Great

December 22, 2023

This place is nastyyyy, super rude and unhappy staff, messed up my order and were not happy about fixing it, on top of that there was disgustingly dead and rotting lettuce on my sandwich. Do yourself a favor and drive 5 extra minutes to go to any other location.

December 22, 2023

Would give 0 stars if I could. Cannot use the excuse of the lettuce was wilted and gross because of the sauce/how warm everything else was in the wrap within 30 seconds of it being made and sitting down. I m a chief so I know how food works. I know this is tim Hortons but you shouldn t be serving literal rotten food to people and the people who work here are extremely rude as well. My husband also got a sandwich which they had messed up on and we re very clearly upset he asked for it to be made right We ordered; chipotle steak loaded wrap, two BLT s with cheddar and a bacon grilled cheese. Everything that had lettuce on it was rotten, you can get people sick from this. Do better.

★★
Local Guide
December 22, 2023

The coffee is watered down for dark roast and is often none made not available..I just returned the 2 coffees with complaint and received 2 replacement also very weak coffee. Goldstream is much better coffee friendlier staff .I tried this location several more times asking for darkroast and got watered down weak coffee. I will make sure to tell friends and family not to visit this location terrible service I contacted head office they cant do anything about complaints, I went into this Tims to complain and got nowhere manager told me I could go to a different Tims horrible customer service from manager at Mc. Callum I have never been contacted back with a solution

★★
Local Guide
December 22, 2023

Didnt even get to the food. Watched the drive thru serve 15 people before the person up front was even done their order. Drive thru times matter more than the people in the store

★★★
December 22, 2023

Went to have some soup or chili, and they were sold out completely, and a lot of the tables that were empty hadn t been cleaned. The garbage was overflowing and my sandwich look like it was just thrown together.

★★★
Local Guide
December 22, 2023

I love Timmys. And love the food. However staff making the food are a little bit busy, overwhelmed and cranky. I just left Timmys after ordering a double toasted everything bagel, crispy chicken sandwich and breakfast wrap (& pastries ) at 11:50am Friday December 15th. Theres confusion on whose food is what and to who when the girl making the food calls out your order. It would be best for Timmys to follow how Starbucks does it and takes your name down so that people are not standing around grabbing the wrong food as it just happened with me because the guy next to me also ordered the toasted bagel. My 3 food items were sitting in a bag with no announcement of the contents as I stood literally 2 feet away. I stood there confused as what is to who ?? THEN I get the the stare-down of evil-eye and get lost! (Wait for it, I will probably receive an automatic response from a template stating please contact our guests care team with the website address, which will be useless and a waste of my time)

December 22, 2023

If you wanna someone to ruin your day, just go ahead use the drive-through.

★★★
December 22, 2022

Everytime I try to use the app to make a mobile order this is never available

★★★
Local Guide
December 22, 2022

They are apparently not actually 24/7. Google claims the business confirmed they were a few days ago. But I showed up at 10:03pm today (Wednesday) and they were closed. Despite having a sign on the door that said that despite inside being closed the drive through was open 24/7. I talked to a worker through the door and asked about it and she said the cones were across because the drive through closes at 10. I said it s not open 24/7 like the sign says? And she said no they were closing up.

December 22, 2022

Grill was down no food was available terrible service

Local Guide
December 22, 2022

Slower than slow service. Yes, I know they are short staffed like everyone else, but even an acknowledgement that they know youre there waiting in line would be nice....perhaps Ill be right with you!...but no, nothing. Then when you finally get asked what youd like, they have no idea how to ring it through and fumble through, and then, this is the clincher, they bag up your order without using the wax paper to handle the food items that they are placing in the bag and use the same gloved hand that handled putting the cream refill into the machine and handling money. Is foodsafe not a requirement any longer? Not impressed.

★★
Local Guide
December 22, 2022

They serve me steak and egg sandwich very cold. I had to return it. The next was not much better.

★★★★★
Local Guide
December 22, 2022

Very good and fast service. My order of Steeped Tea was correct. Ian was excellent at providing fast and helpful service.

★★★★
December 22, 2022

I love my morning tea from Timmy s. I order in advance using their mobile app and pick it up in the drive thru. I would give them 5 stars but the last two time I have come for tea, it has been lukewarm. It is very disappointing to get something unsatisfactory in the drive thru because I m usually in a hurry and I can t go back to get it rectified.

December 22, 2022

No frie samples.. womp womp

★★★
Local Guide
December 22, 2022

Food was better than some.

★★
December 22, 2022

Just had my order delivered and was almost 20 minutes late with no text or update about being late, the Tims app wasnt showing the tracking for my delivery and now that it is here my order is wrong! I paid for double cheese and got none, asked for no tomato but has tomatos, I also asked for chipotle sauce and got none. I never complain about this stuff but Im getting really tired of all the screw ups and will be finding a new location.

★★★★★
Local Guide
December 22, 2022

Staff are awesome.

★★★★★
Local Guide
December 22, 2022

Hey! Its Timmies! Ya want a coffee? Go here....where a coffee isnt five bucks.

Local Guide
December 22, 2022

Its tims what can I say hmm. Donuts are either soggy or stale from sitting out too long and the coffee is often burnt, Staff are unfriendly, rude and take way too long to serve even some of the most simple orders. If you hate your job that much get some ambition and go get a better job. Food safety inspectors should check this place out. I have the feeling this tims leaves their products on the shelf until its sold not until they expire. I believe new batches of baked goods should be made new every few hours and coffee every 15 - 30 mins.. questionable service here. And wear a hair net you sasquatch.

★★★★★
Local Guide
December 22, 2022

Always a good idea to get an icecap

★★★
Local Guide
December 22, 2022

Why are my breakfast eggs always full of green spots? Bacteria? Bad eggs? Idk but I always end up throwing it away

★★★★★
Local Guide
December 22, 2022

Great location on Shawnigan lake road. Top notch restaurant with really good food. Great pub to kick back with friends to watch the game or play some pool. Friendly locals and staff.

★★★★
December 22, 2022

Super quick on this trip...

December 22, 2022

Terrible place to order from. They always get your order wrong. If you want something quick don t come here. It will be a waste of time because you ll have to spend more money to get the right thing. Never going here again

★★★
Local Guide
December 22, 2022

Parking: Big lot attached to other stores. Kid-friendliness: As kid friendly as Tims can be, they have doughnuts. Wheelchair accessibility: Ramp sufficient to enter.

★★★★★
December 22, 2022

Went a couple of times when visiting Victoria. They had prompt service and the food was great both times.

★★★★★
Local Guide
December 22, 2022

Ive been coming to this location for the past 6 years and its by far the best Tim Hortons Ive been too. Theyre always friendly, fast, and have never messed up an order. This kind of service is rare these days... If I could give more stars I could.

December 22, 2022

For 2 weeks now The drive thru has been closed in the night why is the store not open for the full 24hr

Local Guide
December 22, 2022

Just stopped in through the drive through. Got a Chicken bacon wrap. I am a regular points collector, visitor to various Tims in the lower mainland. Visiting Victoria for a tournament. When I got to open my wrap half of it was missing. There was half the usual chicken. Not impressed. Check your stuff before you drive away

December 22, 2022

The last two times I have been here, I was forced to wait 10-15 min for my order, even tho the shop was not busy AT ALL. The first time wasn t entirely their fault, they said my order never showed in the screen, but the customer service here is non existent. This second time, the worker here did not once glance in my direction or imply that she was going to take my order soon. all I wanted was a 20 pack timbits

★★
December 22, 2022

I ordered Croatian, lady said not available, asked her to check with staff in kitchen,they had it,the staff in question need more training..

★★★★★
Local Guide
December 22, 2022

Always accurate orders for us. Their team is always fast, friendly and prompt!

★★★★
Local Guide
December 22, 2022

Dietary restrictions: ekersiz ve diet ürünler mevcut Parking: Zaten büyük bir otopark n yan nda Kid-friendliness: Çocuklarla gidilebilir Wheelchair accessibility: Tekerlekli sandalye ile eri imi var

★★★
Local Guide
December 22, 2022

There were no frozen beverages

★★★★
December 22, 2022

Good food, efficient service, but air conditioner set way too cold.

Local Guide
December 22, 2022

The coffee I had tasted like its been sitting overnight and smelled like it too. The farmers wrap was disgustingly eggy and overcooked. All eggs are fowl, but these were Truly foul! My dog even turned her nose up at them. The staff were nice and polite, but I cant get that smell out of my nose to give it more then one star.

★★★★★
Local Guide
December 22, 2022

Not a regular at this shop but my daughter is. I had a sandwich which was okay and my daughter had some food and drink, each of which were wrong but being Timmys, she enjoyed it just the same. They are clearly going through some staffing issues and the crew is very young but they are polite and they do try. Hats off to this particular franchise location for accommodating various, impromptu tailgating parties with old timers who bring their own chairs, young ones in their souped up cars and more. Took a bad COVID situation and made the most of it. Part of the community.

★★
December 22, 2022

Not once i have found this tim open at night when i got off from work at 11:30pm. If this location is not open 24 hrs just update it on maps. Two stars because every other times that i have visited the location, the staff seemed lovely.

December 22, 2022

Asked for no cheese. They put cheese on it. Got home and threw it out.

★★★★
Local Guide
December 22, 2022

Friendly folks

★★★★★
Local Guide
December 22, 2022

Cold and old snackers, service without effort to make customers happy

★★★★★
Local Guide
December 22, 2022

Just went in to purchase a bunch of gift cards. The person helping me, Elijah- was friendly, calm, cool and patient as he helped me out. The line grew long as my order was large, and some of the people waiting were rude and impatient. A very big out to Elijah and his coworkers who despite the rudeness of the impatient people in line, handled the situation with utmost professionalism!

★★★★
Local Guide
December 22, 2022

Best Coffe of Canada

Local Guide
December 22, 2022

Random arguing with your customer because you dont know you have chipotle mayo on your menu?! I asked for a side of this as I always do (at least 10 times before) and the girl argued with me that they dont have it. Then a secfoel grabbed it and rudely THREW it in my bag asnf said there you go! With attitude. Sorry If you are stressed but this is not the way to talk to customers. RUDE

★★★
Local Guide
December 22, 2022

Its a tim Hortons what more is there to say