A&W Canada in Langford

A traditional stop for many families.

Buger and fries it is what it is

A&W got rid of their ceramic cups for environmentally unfriend single use disposable paper cups that maybe are recyclable, WHY? Corporate greed. BRING BACK THE CERAMIC CUPS!

Food is always fresh at this location, friendly staff. The napkins have change to an inferior product, the good ones have the A&W logo on them.

Attitude of employees is so rude towards customers

Nice environment, friendly staff and layout is good. Kid-friendliness: Yes Food : 5/5 |

Excellent staff, beautiful location. Kept very clean. I will continue stopping here :)

Tables filthy. Chip guy eating off his tray and then bagging chips for orders. Pretty gross

Apparently they dont know bacon goes on a BLT.

Super clean location. Not too busy and the mall itself has so many food options as well.

worst a&w ever , asked for extra mayo every single time n got a plain patty in a bun .

Its A&W. Building is newer and clean and staff is nice. Vegetarian options: Beyond meat burger is really good. Food : 4/5 |

Very well maintained, clean restaurant with amazing staff.

Very friendly employees.

Update: They dont sell rootbeer floats anymore, but you can get a new drink that tastes almost exactly like the old school floats. Rootbeer sweet cream shake.. You can thank me later My favorite A&W on the island, so I usually come at least 2x per week. The restaurant is clean inside and out and is well lit. Staff are very friendly here and greet you with a smile. Donna is usually up front, taking orders and knows her stuff, and will make sure your order is correct before leaving. We also met Solomon at the drive thru, he is patient and friendly too. The cooking staff are always bang on and smiling while working, something you definitely dont always see at other A&W locations, so whoever the manager is must be happy with their staff. Highly recommended, and I will definitely be back. Keep up the good work Mabuhay iykyk Parking: Most days there is plenty of parking in this lot. It is usually busy here but parking isnt really a problem. Kid-friendliness: Kid friendly for sure...its the burger family Also, most A&W locations are dog friendly, too, and can hook up your furry pal

The patties will knock your slippers off.

Kid-friendliness: Staffs are very accommodating and very friendly .will definitely comeback and spent more time in this restaurant.will definitely reccommend to friends and family.great job to the tea. Food

Delicious food and nice store

Just waited for around 20 minutes, and with two people ordering at the same time with warning. Watched them hand out food needed for our orders to the drive through, when I asked for a refund on the pies I was waiting for, and my friends food was now cold. I Was told they were ready. Another 5 minutes later. Brutal experience. Will not be returning.

Clean place, friendly staff and good prices!!

Order 20$ worth of breakfast ask for ketchup get home no ketchup disappointing experience

Good

Very fresh ingredients, modern and clean premises, staff serving with a smile. It was actually one of the nicest A &W locations we have been to.

They shorted me a Whistle Dog on my order, went through the drive thru so I didn t find out till I got home. Now I am still hungry and payed $7.28 for nothing. Do better.

hamburger

I find ordering through the app to be inconsistent, which has nothing to do with individual stores. I wanted to express my appreciation for the gentleman at the pick up window honouring what the offer actually was vs what processed when I made payment. Thank you sir!

So clean it was great thank you

The staff are incredibly friendly and welcoming. They re great with kids too. Above and beyond! Luis I believe is one of their names and he does an amazing job.

Virgie - the manager is very pleasant and offers exceptional service in the mornings.

Food was as expected. But the service was amazing the guy at the till around 2pm Thursday was inviting and enthusiastic to everyone. Made the experience much better.

Superb service!

Virgie was so pleasant with a big smile. The service was excellent. The breakfast was excellent. Nice and hot food

Standard fare, getting a bit pricey but still good overall Parking: Lots and lots of parking Wheelchair accessibility: As with most modern buildings they are wheelchair accessible.

REMARKABLE: ENJOYED RARE, GREAT CUSTOMER SERVICE EXPERIENCE UPON ENTERING THIS NEWER VENUE W/ SENSIBLE BACKGROUND MUSIC PLAYING--ENTHUSIASTIC/PROMPT GREETING BY FRIENDLY STAFF, PROMPT ORDER PLACING FOR TAKEOUT & ALWAYS A TREAT WHEN YOUR FOOD IS SERVED HOT (SPOILER ALERT: RED ROBIN, ARE YOU READING THIS...??), PLUS NEED MORE A & WS TO BE LIKE THIS LOCATION TOO!

Terrible quality control. I was really looking forward to snacking on a couple of Buddy Burgers, but got home to find the buns were moldy. I called to inform them and they kindly offered to replace them with some fresh burgers. It would cost me more in gas to go back for them so I declined I probably would have just eaten it unknowingly if I was driving CHECK YOUR BUDDY BURGERS!!!!

Very friendly staff and well prepared food. Staff always seem like theyre having a good time, making a happy atmosphere. Parking: Always lots of free parking

My daughters favourite place for our breakfast dates. Upate: I forgot I reviewed here before 3 years ago and came to leave a 5 star review. The place is clean or being cleaned every time I am eat inside. The drive thru has never messed up my order. The in dining experience is way better than its peers. I can grab the amount of condiments I want without having to bother the staff or have the staff cheap out in the amount I want. Theres even a sink to wash your hands in the condiment area. Way better than washing up in a bathroom before you ear. The staff brings your meal! Theres no tipping on the machine. Please keep it this way. I would rather pay more than tip at a fast food restaurant. Speaking of prices, I feel its a way better value and quality than McDonalds. And when Im done eating here, I dont feel gross. Shout out to the staff this morning. The world needs more decent hard-working people, and I found them at my local A&W.

Langford location - From the minute Miguel at the counter took our order, to when Luis was saying goodbye and holding the door for us on the way out, this fast food experience was unlike any other we have ever had! Miguel was incredibly kind and brought our food to our table too, with a smile and a heart full of gratitude. The Uncle burgers and onion rings were delicious and fresh! The ice cold mugs of root beer felt like we were going back in time to a day when fast food was fun too! The restaurant was clean and well taken care of with a great bright style and actual ambience which took me by surprise. Hats off to you, A&W for standing out like this at a time when service is on the decline. Miguel put u on the map for us! We will be back for breakfast soon! Cheers to you!

Best A&W in town A-Plus!

Drive thru is a joke. The order is always wrong.

The cleanest A&W I have ever been!

Beautiful store and fast service

Amazing service

Great service and food

The restaurant is clean. The crews are very friendly and accommodating. The foods are great especially the apple turnover . Will probably visit again.

Amazing service! Nicest staff I have come across. Food was great!

Overall was fairly disappointed. Walked in and there seemed there was a small argument between potentially the manager and one of the line cooks. The vibe felt off coming into that. We don t really ever eat fast food, and for good reason. We had a gift card and coupons and the kids wanted a treat . The kids meal was very disappointing to say the least. Where s the veg on the burger? Was supposed to receive a granola bar, but got 2 suckers instead . Not to mention the fires were cold. Can confirm I will not be back. Thanks for taking the time to read my review.

Cold food about 100% of the time... this is the last time I come here. Update: came back since I had a coupon again cheese wasnt even melted on the burger fries cold. Surprisingly the drink wasnt warm

Staff are friendly and vey accommodating

**Update** After recently visiting here for lunch with my co workers, we were treated with proper customer service. One of us got some food somewhere else, and brought it in and we ate together. It was pretty awesome that we got to do that. Im changing my review, because they must have gotten rid of the guy who treated me like trash the last time I was here. They were busier than the last time as well. Service was prompt and handled with care. 4/5 For changing my impression of the service. Ill revisit in a few weeks and see if my new review holds true.

Neat, clean store. Good service. Be weary of the busy plaza it is contained in.

Unisex bathrooms.

Lovely bunch of folks It is a very snowy slippery night the drive thru is constant, I decided to sit inside the folks were lovely Service

Quick and friendly service from Amelia. Food was delicious and table was clean

Got a gift card for Christmas thought Id use it. Cant use on app so had to go in to order. In the app you can customize your order, many items were free. Went in and ordered an was charged for the same items that were free on the app. Cost about 1 dollar more. Use app to customize your order.

It is always an amazing experience to eat here. All the crew is very friendly and they offer and excellent customer service, especially Sebastian! Great managerial job here!

My first time in Canadá and I have love A&W food!! I met Sebastián during the breakfast time and he is so friendly. I am totally obsessed with the onion rings that he makes.

Every day we have breakfast here hehe

Yesterday I received a nice service from Sebastian, the meals were awesome.

Yesterday we went as a family for the spectacular onion rings. The service was excellent from Sebastian. Congratulations to the A&W team.

My family love the the place and food! Donna was very patient with when it took is sometime to decide what food to order!

I saw the guy who make the onion ring for a while and he is so organised and professional with his job. Now I understand why the onion rings are so good! Sorry I forget his name

Amazing experience. Excellent customer service, all crew and especially Sebastian!

The stop is very friendly specially roselle,paula Vegetarian options: I love plantbase

We are dining in with my friends and to be honest its my first time. I thought its just like a normal fries and burger but its beyond my expectations. I like the flavoring of the fries and the meat on the burger is juicy and tasty. Thanks to roselle for guiding me which food is good. Probably I will let my friends and family dine there.

It is my first time trying the A&W and it is so worth it, their burgers are not like any other. Specially the kitkat turner, hope this will permanently be on the menu. Thank you roselle for recommending it

My son s fave snack after school! Thank you so much Donna and Samantha for taking care of us everytime we visit!

I like a&w belmont the staff is really nice, specially Roselle she is so patiently when taking my order. Good job guys

The food is fantastic! The servers was also nice, thanks Samantha :D Kid-friendliness: Friendly staff :D

Fantastic Breakfast. Service Bang on.

I have a great breakfast today the staff is very kind mariesol and paula

Very delicious, very good burgers and excellent service from dad Luis and mom Paula

Not just burgers. A great stop for a quick breakfast.

Great smiles at the window through the drive through and excellent food.

Great service

Their debit machine was down . I was 15 cents short and they refused my order. I ve spend hundred of dollars over the last 6 month and am a regular customer. Very disappointing.

We ordered breakfast here this morning and the service was amazing! The general manager took our order, and she was the sweetest lady ever and made our order fresh but still fast!

The best quality fast food served by lovely, friendly people in a clean, modern atmosphere! Vegetarian options: Beyond Meat burgers are always good

I have been through the drive through 3 times and all 3 times, I havent even been acknowledged. Am I coming at 3 am on a holiday? Nope, 8pm middle of the week.

Kid-friendliness: Extremely helpful and attentive staff, best service I have had in a long time.

root beer is awesome. onions could have been warmer and the lettuce should have been a nicer piece. Food

Clean, fast friendly and delicious. Thank you.

This place is rare where young people use their manners and hold the door for you. Theyre warm and inviting. Food is good and made proper. Unlike other fast food where you feel like your doin something wrong cuz youre intruding on txt time. Very satisfied will come back for sho

Great service, and food was good. Best A&W Ive visited so far.

Never been to an A&W like this before, it was amazing to sit inside and enjoy some good ol fast food. If youre planning on going to A&W, then its definitely worth checking out this one in specific.

Amazing Experience!!!! The service sooo great. They bring the food to the table and make the whole experience like a diner!

Service and atmosphere are N/A this review is for pick up in restaurant order to go. 1) it s like a game what part(s) of our order are going to be wrong? Will it be one part? Multiple parts? Meaning if you have allergies and those ingredients can be found on this establishment s menu? This is not a safe place for you. 2) communication from the customer Does Not improve results. During the ordering process not wanting onions or bacon kept being confused with not wanting pickles opening the bag at home it was quickly obvious that I had been given a Beyond Meat Burger. With bacon. 3) I didn t order that. I had no desire. I actually didn t notice until I bit into it. At which point like most of us who have experienced food poisoning I started to scramble: there was something off; what was it; running through the checklist. Once I determined it was a PRODUCT swap and not food safety risk I tried to give it a chance I don t consider myself to be particularly meatitarian. It continued to trigger alarms of being undercooked. Even after finding the source of the problem (not an uncle burger > plant based substitute) it was so soft throughout it continuously prompted me to re-examine the patty and get stuck in the following frustrating rut: remember as I check (again) that it was plant protein not animal wait what are the guidelines for safe internal temperature of plant protein I never ordered this assuming the squishy nature is entirely safe I now found myself thinking of Beyond Meat Pudding why does this taste like a beefy-porky hybrid with built in BBQ sauce the cycle begins again. Why bacon? What if I kept kosher or halal? I don t but I never ask for bacon specified I DID NOT WANT IT and I always get it. 1/4 of a cup of mayonnaise. Is that standard for how this burger is made? Is that to accentuate or conceal the aspects I ve commented on (see above)? Conclusion: A&W is one of the few fast food places where the food has some nutritional content and taste. However if ordering actually means: you get what we decide to give you then going forward (especially given that this has happened before) we may make different decisions. Beyond Meat Burger specific: if something is mushy throughout a redesign may be necessary. Surprising customers with items they didn t order and weren t expecting will almost certainly prompt criticism I was expecting an uncle burger. Because I ordered and paid for an uncle burger. Not beyond meat pudding like warm cereal stuff.

Ordered fries and a sausage egger on a bun. Took 22 mins. Fries warm. Bun was burnt. Not the usual great standards.

Hate to leave a bad review but it seems this location never seems to get it right. I ve been 3 times, the first where I was given the wrong order entirely and realized when I got home from drive thru. The second, I ordered a double and only got a single, same situation coming home and realizing. Finally, the third where I asked for no tomato and pickle and got both. Although the food is good and they did make it right, it seems hard to believe 3 wrong orders in a row should be the standard. * Edit - Rashim, the manager personally corrected the situation. I was impressed by how he handles customer feedback. I will be coming again in the future.

Please go out with me fine damsel

Excellent

Wes, from Boise recommended A&W Canada today, Teen Burger and poutine. Got to say it, that burger is not worth the calories. Sweet potato fries are something you can skip here. Poutine is pretty good, still fast foody though. A&W can certainly brew root beer.

They obviously dont know what theyre doing. This is by far my least favourable fast food place. They didnt even ask us what size drink we wanted. When they asked for what sauce Id like I asked for sweet and sour, yet they gave me ketchup. Last time I wrote a review about this place I took 20 minutes to write it while I waiting after I ordering. This time they were quicker so Ill give them that.

Food is not fresh

Donna was very helpful and went the extra mile for us. You dont find that often

Food was okay. Service mediocre. No napkins in any dispenser. Unacceptable for a fast food restaurant.

saw a mouse lol. he seemed chill though so not an issue.

they gave me food poisoning, so safe to say that will be the last time Im going there.

Excellent staff.

Just paid $8.85 for a BABY cheeseburger and fries... absolutely absurd prices for such a tiny amount of food. Ill never be returning. I cant believe that this time last year I was paying $6.66 for the same thing. Shameful.

good all round

I just had 2 whistle dogs made fresh. Had to wait 10 minutes but well worth it!!

Super great food and service!!

Wheelchair accessibility: Wide area to move around in. Food

Food was good,cold frozen coffee was amazing.

Always fresh. We recommend this A&W location

Good food,friendly staff and fast service

Busy location, the staff are amazing. Food is fresh and hot. The location is clean and very kid-friendly including a kid-level hand washing station. Love this location. Visit regularly 3 mins down the road from home. Everyone always in a good mood, staff remembers us and or usual orders. Top shelf. Parking: 40+ spots, level ground. Kid-friendliness: Clean up area for kids with washing station at kid height. Wheelchair accessibility: Lots of room to maneuver 360* no tight spots. No auto doors but staff will come to hold the door.

Very good service very happy with this place. It was such a great environment and everyone was super nice, love the guy working just left now, he s working an 8 oclock shift Friday the 13TH. Shout out to him! Easily one of my favourite people right now. Also, I ordered a sweet potato poutine, would 100% recommend. DELICIOUS guy who worked that shift brought it to our table with a huge smile! Great services thank you so much for such a great time:))

Luis made it right. I went thru the drive thru and ordered a combo and a apple turnover, got home, no turnover, when I went back Luis apologised, gave me 2 turnovers and bought my lunch. Now thats customer service. Cheers

Time limit to eat. They forgot my order, gave me the burnt toast on one of my burger.

No rootbeer!! How does that even happen at a place famous for that very product. Apparently the machine was broken!!??Cold food and teen burger had too much mayo, the end of the tomato and missed the extra pickles requested. Chicked strips were old. Shame on you!

Excellent service, food always hot and the staffs are friendly. Good job!

Brand new store, lots of friendly staff, the accuracy of our huge order was on point and fast, even helped me carry it out to my car. Washrooms were spotless, and the dining room was clean and well thought out. Parking: In a strip mall, so tons of parking Kid-friendliness: Wide assortment of tables with chairs and benches Wheelchair accessibility: Sloped curb close to front doors

Clean, quiet and good food.

Favorite place to get burgers

Excellent food and always like the service delivered by the friendly staff here. Would love to come back

You know what youre getting with the dub. Tasty burgers for a mostly reasonable price. They havent caught up with their coffee game though!

Awesome service and friendly staff

This place is very good, staff is very respectful and professional.

Perfect store to stop by when hungry. Fresh food.

A couple times that they mixed up my order but I still love yam

Usually the food here is good but today i got the breakfest canadian and it had one piece of bacon , the bready was soggy and eggs undercooked . The whole meal was cold and for almost $15 i had to microwave.... hopefully nexttime is better

The lady in the morning, I think her name was Diana, was so friendly and inviting. It made my morning to be treated so well in a fast food place. This will be my go to location as long as she s working there! Everyone take note on how to treat people in this world, some of the best service I ve ever had.

Had the cod burger and cod wrap and poutine... The wrap is one piece of cod--the burger is two. Both taste great but the size is disappointing. The poutine was... Tasty but the gravy was chicken-based? Subsequent visit for breakfast: what could be more embarrassing than using the bathroom and discovering there is no toilet paper... The employees seem to be either complacent or negligent in their duties. Lucky for me I had my cell phone, and someone dining with me, to help out. Understaffed!?! New update: when you crave a burger its hard to beat A&Ws Teennurger for taste. So when I saw The Best-Burger-Ever promotion, I thought Id give it a whirl. It came out smaller and sloppier than the picture, but was certainly not what I expected. Ill stick with the Teennurger, thank you!

Fast service today on drive thru! There is always a level of nostalgia eating a burger from here. Over the years it is truly the only fast food establishment that doesnt make you feel like their savings/profits is more important than quality burgers. 10/10 would recommend!

New, Clean environment. Pretty good for fast food restaurant

what an astonishing job those guys did. I went via drive-thru ,while talking to serving my order they totally nailed their job duties and i surprised to watch how politely they handles that busy store with full of positivity. Lastly, i wanna add even not only drive through they too care about dine in orders too, not like other stores and i feel they care about quality not quantity so if anyone feel that they take long doesn t mean they get cold food instead of that it means they get more love which dissolves in their food. Especially, i remember in the afternoon while every person is busy in orders still their manager came and listen to customers who are somehow messed up with their orders seems like first nd foremost thing in her life is giving perfect customer service and hope they give this fascinating service all day not at any particular time.

No waiting at drive thru? Not as busy anymore.

Only stopped in for root beer floats (which were great) but the restaurant was clean, well maintained and the staff was super friendly. Its located in a great spot within walking distance of tons of shops and scenic trails.

Excellent breakfast!!

Place was clean. Fast and friendly service.

they are fat

I love a bacon and egger. This morning I went and ordered two bacon and egg sandwiches from this restaurant. The 12 year old that served me at the drive-through threw my change into my hand so that fell onto the ground and then slammed the glass divider right after doing it without an apology or even recognizing that he had acted so disrespectfully and arrogantly irresponsible. I lost my temper I will admit but when I did he grinned at me with a look that said there s nothing you can do about it I don t care and when I asked him what his bosses name was he said he wasn t sure and then maybe it was Sharon. I will never visit this location again. Hopefully Sharon can tow the line a bit better

This place is wicked, the 12 year old cashier was very polite.

Me,my husband and son went there after going to the speedway it was clean and fast

Not always happy to find you I have this feeling

Not open early enough to grab breakfast on the way to work. The times I have managed to stop by in the morning theyre always super slow in the drive through. 10 minutes with an empty drive through to get a breakfast sandwich is brutal. Dont go here for breakfast if youre in a rush.

The beyond meat buger and sweet potatoes are great and healthier than hamburgers. Would be nice to have chicken bugers again so more non beef selections. The restaurant was very clean too. Vegetarian options: Need a nice salad option

Went there today with a friend, service was the usual, what I would expect. Order was pretty quick, the food though is what really made this review the four stars. The people in the back gave an extra helping of fries and the seasoning was phenomenal, probably the best fries I ve had at any A&W. the burger was also very good actually tasted like they were using fresh ingredients which is always good considering the whole marketing. Overall a good experience!

I came in with my friend and my bank wasnt letting me use my card, and the nice man with the beard gave us a discount so we could still afford the meal. 5/5 stars, I hope that man gets a raise or something similar.

Service was excellent. We were greeted with a big A&W smile!

Worst experience I ve ever had at A&W. my bf and I both ordered the all Canadian breakfast. I ordered a pop with mine. It came flat asked for a replacement which was also mostly flat. I watched our breakfasts sit there getting cold for a good two minutes. Finally got our food and my hash brown was on top of my tomatoes so it was soggy. My English muffin was barely toasted and cold. Sausages were cold and under cooked. Bacon was cold and over cooked. I ordered my eggs over easy and on top of being cold my egg whites were still runny so I ended up spitting them back onto my plate. My bf said the coffee was not terrible.

Kim gave us great service!

Great food and great service. Such a clean place!!

Probably the best a and w on the island by far, every time I come here I am welcomed by a happy and positive employee to take my order and wait times are always to a minimum and not once have they gotten my order wrong, and not to mention amazing food

Boof pack

Incompetent assistant manager Sharanpreet

Found hair in our burgers, a fair bit.

It was great experience to be part of a&w as a customer. Keep on going team.

Avas a great server and food was great

Everytime I come here I am welcomed by a smiling and positive employee Donna to take my order the food is hot and fresh how the way it is advertised and the store is so clean. a very good job to this store.

Thanks for the happy, friendly service. Thanks Samantha

We moved here recently and love this location. The staff (Minnow, Roman, etc) are always professional, welcoming, and amazingly remember our names only after a couple visits once a month. The food is always good as is their coffee (espresso machine)!

Great food for great value. Staff are very courteous and neat especially Donna who took my order very patiently!

Food was good, i always had my break time here, teen combo is my favorite..special mention to Donna whos doing a good job there, and the rest of the staff as well..

Quick, friendly, funny staff who help each other, my server Amanda was especially helpful and full of cheer :)

Great service ! Vegetarian options: Beyond meat

Victoria BC and surrounding area is severely lacking in the greasy spoon diner department and A&W is stepping up to the plate to fill that spot . Food was great, affordable and the coffee which use to be the worst is now actually pretty good. The worker who took my order ( Romaine) and all the other workers in the back were tidy, professional and helpful. Great job A&W at Belmont in langford.