Chipotle Mexican Grill in Langley

One of the best places to eat out quick at for good food for cost ratio ! 13$ will actually make you full!

The worker received a phone call on their personal phone during my transaction and answered it while they were still completing my payment. Seems pretty unprofessional to me.

Good food good service, they could have better tables though. Only 1 regular table and it was dirty so my kid had to sit on the stools. He could barely climb up.

Still not open - under renovation

Supposed to be Mexican, but it s attended by Indians. With the worst service. The brisket is the worst thing I ever tried. Please hire quality employees.

Chipotle, and employees alike, keep up the great work. My friend and I came here after a long days of work and everyone was so kind and ready to take our order. My chipotle kids build your own taco has never made me happier, and it singlehandedly cured my depression. Please expand your business to Abbotsford, Mission, or Maple Ridge, Id get fat and go broke, but Id do it happily.

This place needs to be condemned. Trash cans over flowing, counter tops and table not cleaned off and wiped. The trays they serve food out of should not be considered cleanly. Leaving food in serving trays till the very end with no topping up. Absolutely disgusting establishment. It used to be a good spot for a quick meal in Langley, not so much anymore.

No one behind and the girl absolutely butchered my tacos, I just don t get it. Do these workers not realize that someone is going to eat this food, crazy that you watch them make it and they butchers infront of your eyes. The brown girl that served me was laughing when I told her to try and spread my toppings. No pride in their work. Will not recommend anyone to go to this particular location.

Consistently is the key here as is value for the price. It did not disappoint Food

The Langley Chipolte is the best of the bunch.

Friendly service and decent portion of chicken! Some other locations have been under scooping lately.

Had this issue where countless times I select no sides and it always comes with sides decided to ramp it up and wrote my name as no sides. Quite disappointed that they can t just give no sides in

I went here with my family and it was the best! Everything was fresh and delicious! This is such a healthy alternative to any fast food place Food

Service was so bad I m writing to say so. I stood in line while the staff had some sort of passive aggressive back and forth and ignored me. I had to repeat my order multiple times and they took way too long because the staff was talking back and forth and not providing service. Very disappointed. The food was fine.

i m usually not one to complain, but everything here was horrible. they were extremely stingy with my taco and they didn t heat it, and there was more sour cream than beef. i was frustrated by the fact they would only do cheese quesadillas online. the workers were condescending to me. i also witnessed a lady behind me ask for her food remade because there was hair in her bowl. after this incident, i will never be returning to this location.

No one speaks English. The place was a mess so I doubt the cleaning is done correctly. I would never recommend this location but I do recommend to run to another location.

I could smell it in the parking lot and oh did it make my mouth water . For a fast food meal the cost is not too bad. For the 2 of us we spent $55 after tax. We both got extra protein, guacamole, cheese sauce, and a drink which were all extra $. If you dont add the extras just food for one would be under $15. But ohhhhhh was it sooo good with all the extras lol.

Never missed to meet my expectations. Food and service has always been great.

Worst service ever if I m paying for extra chicken why are you putting less then a regular amount and giving me attitude for no reason absolutely ridiculous don t go here. Spending 70$ on five pieces of chicken.

Poor service, miscommunication, poor handling of food and cross contamination, garbage/food everywhere.

This location can be out of the most common things. Last week it was no salsa, today they re out of lettuce. It s hours away from closing how are they out of a main ingredient?

Good food

This spot used to be really great...now its sort of hit or miss...Its a bit better than the coquitlam location though...they never clean the tables...there are communication barriers, they are always out of dressing or guacamole, the portions get smaller every time, yet the prices stay the same...when Chipotles is good its really good but when it sucks...its not worth the trip...

The food and service is great! The only thing is that the kids menu isnt one that accommodates all kids and their quasadias are more dough than filling; otherwise, the food is amazing! Very filling!

Totally mismanaged branch. We love Chipotle hence we keep going to this outlet. However everytime we visit, we find that they have run out of one or the other item. Sometimes its brown rise missing or black beans or sour cream. May be because of this, the portion they put in your bowl is always less.

Staff don t care, full of attitude and carelessness. Unsafe food handling, touching dollar bills and then reusing the same gloves. Food everywhere all over the containers, different ingredients mixing together. Poor quality overall, did not order anything and left hungry after seeing this

This location would greatly benefit from hiring people that spoke the native language of the country they are in. Had to have the people remake the bowl twice because they kept putting veggies in the bowl which I didn t ask for. But maybe chicken and steak sounds like chicken and steak AND veggies not the first time the people working there have had a hard time understanding English.

I ve come here multiple times and the service is always terrible. It s not just that the workers don t understand me or mistake what I m saying, it s the sheer attitude and disrespect for customers that comes along with it. One time, I went in to order two separate bowls for myself and my husband. Trying to instruct the worker on what ingredients to put in each bowl is like a fast-paced strategy game - kept having to tell her, no, not black beans , or, no, not chicken for that one , before she just haphazardly chose the ingredients for me. At one point, before I could catch her, she put corn in both bowls and I told her I only wanted it in one. She asked me if she could just scoop it off, but there was corn everywhere - I told her it made more sense to just start over. From there, her coworker took the bowl, threw it (with force) in the garbage and then proceeded to make a new bowl with as much attitude as she could possibly muster - slamming the bowl down, messily throwing the ingredients in the bowl, sighing with every question. And even then, she put the wrong beans in the bowl, despite my instructions. Ordering here is a ridiculous clown show in which YOU get ridiculed when the workers make a mistake. I would say I ll only be ordering online from now on so they can follow written instructions, but they jip you on the portion size with online orders. The food, however, is pretty decent, though I m noticing a lot more cartilage in the chicken than I used to.

Service was slow. Place was like a freezer inside. Food was excellent.

They started using this flattish spoon for chicken instead of the round 4 oz spoon used before. They are now cheating with consumers by skimping chicken using this spoon. I have noticed the same thing during last three visits so it is not one off experience and is deliberately done.

Order your Quesadillas from here. Despite it being a franchised location, I believe this location has the best barbacoa quesadillas.

Food was ok, but you can tell that its mexican fast food. In other words, nothing special. When we dined here, i didnt see any mexican or latino staff. I would expect to have at least 1 staff member to be mexican for authenticity. The staff does have a hard time understanding what you say. Seating was designed just for quick bites and is not comfortable enough so that you wont stay long. The store gets crowded easily. Parking: Shared with other establishments. Wheelchair accessibility: There are tables that people in wheelchair can use.

Worst taco place ever.. no quality no good food no dipping on side and if you ask them for dips they dont even know what dip they have. Go to BAR BURRITO instead

Real good burritos but they put them together a little sloppy.

UPDATE: Absolutely disgusted with how the customer service team and company handled this and the lack of care around what I experienced is astounding. Shena from customer care was horrible did not address any of my concerns just pushed a coupon on me for my next order even after I told her multiple times that I was not interested in coming back. WORST COMPANY EVER. I reached out to the customer service email per the comment below and it appears they don t care about their customers or the rude staff members I encountered during my visit. I was met with minimal to no apology or care in regards to my experience. The customer service complaint system they have is just for show and to make themselves look better when in reality nobody on their team will care to write you back. Don t waste your time. Terrible service, server argued with me twice over making my order incorrectly. Tables were not cleaned and garbage everywhere. No ice in the drink dispenser. And food was bland. Mucho burrito would never do that, and is a way better option for fast Mexican food, don t waste your money here.

Everyone should try ,great food and staff

One word.. Awesome

Very poor customer service with attitude Indian workers serve lighter portion than the regular, getting worst every time to visit

Food is extremely overpriced.Theres never any meat on the tacos.Its absolutely ridiculous

Would be nice if THIS Chipotle location still had WIFI - like the ones in the US - gotta piggyback on the canoodlebox WIFI from next door in order to get any signal in there at all Otherwise all else is great at this restaurant - except they DO need another location in the area as this one is always SLAMMED

This place alerts people their mobile orders are ready a good 10-20 minutes before they are: really annoying

Vegetarian options: Good quality vegetarian bowl with rice or brown rice.portions are sufficient with extra good taste .In door sitting and out door sitting both available.location of street is beautiful. Food

Kids quesdilla absolutely fire

lowkey ickey also no guac wth disappointing Food

Best option for healthy food in Langley. Usually very busy and long line up because of staff shortage. Food

-Check Camera s and Recordings- 4:00-5:00pm (August18/2024) Prime location but with a stupid team. This store needs to change a lot of things. There are too many international students. Don t have a problem with that but do have a problem with their behaviours. The employees were playing Punjabi music loudly in the Mexican Restaurant and talking too loudly with each other. They didn t know how to take orders properly. Repetition and mumbling of same words.Customers were waiting to pay while the employees were busy gossiping and discussing their plans for the night. They were speaking in a foreign language, which was unprofessional. Guys, you are representing your own culture. This is the image you are showing to the Canadians.

Fresh tasty ingredients has me wanting more. I like how they customize your meal right in front of you.

Whoever worked the shift on July 4th around 10 pm creating orders for Uber Eats . DESERVES A RAISE! The burrito bowl I ordered was CRAFTED to perfection. I ve ordered burrito bowls from this location in the past and they have been . Okay. Not amazing, not great, just okay. But WHOEVER was working the night shift on July 4th around 10 pm you are truly a Chipotle GOAT. All the portions were amazing, cheese was tucked in PERFECTLY under the lettuce. The guacamole let me tell you. THE GUACAMOLE WAS SPREAD EVERYWHERE!!! Perfection. Major kudos to the night team at Chipotle on July 4th. Chefs Kiss

I ordered a bowl with rice, chicken but the rice is completely raw, they have an unpleasant taste.

Dirty place with garbage piled up and food everywhere. Floor leaks. Staff cant answer basic questions in English, which sucks if you have allergies. Food

Price is crazy and you don t get much. They make you pay extra for everything. In the end it was almost $20 for a bowl

Food taste great everytime

When I looked for it before, I didnt go because the reviews werent good, but it was much cleaner than I thought. The staff were friendly :) I ordered a bowl, and the portion was really large. I took half of it home and ate it. . . After that, I went to Chipotle stores in other areas a few times. For me, the Langley store was the cleanest and had the best taste

One of the worst chipotle I have been to. This place serve good food as other chipotle but the atmosphere!! There is junk everywhere. Washroom stinks!! Fruit flies are there. Garbage is full. Ice maker doesn t work. I am disappointed, not going back here.

Why did I almost choke on a sharp bone while eating at chipotle ???? I ve only heard about this but when it happened to me it s instantly a phobia

Just such a disgrace of chipotle here compared to the ones i have been to in USA, girl making my bowl constant attitude had to ask 4 times for more rice on top of all that they didnt even close the lid properly on my bowl by the time i came home to eat half of the chipotle was in the bag out of the bowl 20$ wasted thank you

Horrible. Ordered on Uber last night and we weren t happy. Order 3 bowls and all 3 were not even filled to the top of the bowl. Very small portions and not put together well. Sour cream on one side also on the other. They also forgot the tortillas

Great service great food

I get it s minimum wage but the staff don t gotta be rude about things

The staff failed to mention that they ran out of lettuce, they didn t even acknowledge the fact that they didn t have lettuce when making our bowls. The portions sizes were also ridiculous, knowing they don t have lettuce they should have been offering extra rice and vegetables.

I experienced terrible service when I ordered online for pickup. Upon arrival, I asked about my order, but the staff member claimed they had not received it and made no effort to check. I found my food package myself and showed it to her, indicating that it was my order. She dismissively waved her hand for me to take it without making eye contact or apologizing for her behavior. I would strongly suggest that the Langley Chipotle management provide proper training to their service staff on how to interact with customers.

Good service and good food. This place is always crowdy, so it is good to order in advance.

I ordered a bowl online and they messed up my order

Mehak is the best employee at Langley Chipotle, she is very kind, sweet and helpful. We have always experienced awful behaviour of the staff here but Mehak is the best one, make sure she is making your order and you will leave with a happy meal in your hand. Food

Food is good. Only negative point was the restaurant, the tables were dirty and not cleaned, couldn t really eat inside the restaurant.

I just came here a few minutes ago.. Customer service was extraordinary. They were all smiling even though they were very busy in closing and all. I would definitely visit this place from now on instead of any other location.

Great customer service ! Very busy always line up!

NEVER EVER HAVE GOTTEN MY ORDER RIGHT IF I ORDER ONLINE. always forgets something and the missing item always included on the receipt

Popped in to use my gift card, turned out it was expired! My fault for not checking that, I didn t know they would expire. However, manager was right there & he honoured it, I m very thankful! Of course the food is delicious as well but I wanted to give a shout out for the customer service!

Fun and healthy mexican fusion food.

Good quick place to grab a bite, the prices are reasonable for sure, you can get a burrito or a bowl quite cheap. There are paid add-ons like the guacamole or queso or tortilla chips and a sideif you like. I havent had to wait in line along at all at this location and Ive been there a few time during the noon hour. Chipotles lemonades are definitely worth a try, theyre not your typical lemonades. They have quite a few varieties of Tabasco sausce to try. All of the Chipotle locations Ive been to have some outside seating as does this one. Vegetarian options: You can choose plant based proteins or just have vegetables in your bowl Parking: Theres plenty of parking close to the restaurant Kid-friendliness: There are make your own taco or quesadilla options for young kids at a great price Wheelchair accessibility: Pretty easy here

Service is bad. They almost put nothing on my bowl.

The food is so good. Rice, Beef, Guacamole

Was ordering two bowls and did not have CAD on me, no banks open at this time. Asked if they accept usd and they didn t. Rajdeep the manager was very accommodating and had my order full filled despite. Thank you so much

Soggy, disgusting slop. Used to go here all the time, the place has become a joke. They can never get your order right either.

Served by Alaba great customer service and food is always good.

The food is absolutely awful the portions are to small and the mix is improper, it is also extremely overpriced and the servers where rushing us making ordering uncomfortable the food was also held together very poorly with an UNCOOKED tortilla if anyone wants to eat here simply refrain from doing so if your looking for good tasting Hispanic food go to mucho burrito or literally anywhere else Edit: the one positive aspect it that the manager is very kind and understanding, he was willing to give us a refund. I was here to try chipotle and didn t like it but if your someone who already likes chipotle this place has good staff

Food is overpriced and portion size is too small, the tortias are raw and is super hard to consume. Garbage food quality. Feels like I got scammed coming here. Update: Manager was amazing and gave us a refund. Thank you Chipotle.

I ended up having to stay at work late but had already placed a mobile order. Rajdeep was more than understanding and offered to re make my order completely free of charge. Best tasting chipotle I have ever been to as well. Thanks again Rajdeep!

Good Food but Service needs definite improvement. When ordering at the counter, the staff seem to just throw the items together, rather then proper placement within the Dish (example getting hardshell Tacos and the Sour Cream is on the outside of the Taco not inside it). Dissappointing Quesadilla can only be ordered exclusively online.

Amazing portion size compared to other locations.

Chicken Al pastor was excellent , the staff super friendly

Food was made just to how i like it. Staff very friendly

Don t even get me started, the portions, the quality, the service, uhhhhh. THEY GAVE ME FROZEN CORN. They also called me short

Just came here and took a bite of my borrito and i chewed somthing hard and spat out the peice of chicken with a big bone in it. I get accidents happen bur when i showed them they said is the chicken cooked let me see which instantly freaked me out and then laughed and said yah we get the chicken off the bone so it will happen sometimes when you come here there will be bones in it . I was like uhh okay . I was not expecting that respose probably won t be returning .

I have read some bad reviews, so i was hesitant. But I actually had a very good experience. The staff was friendly and accomodating. However i found the meat in my burrito cold. But it still tasted great, but wouldve tasted better if the meat wasnt cold. The dining area was rather messy with dirty tables. It wasnt all that busy, so someone couldve quickly come out to dining area and done a quick wipe down and got rid of garbage on tables. All in all nit a terrible experience.

Best location of them all!

What an amazing food

Easy parking and quick service.

Great food..nice staff

I always like to eat Chipotle. You can choose your favorite ingredients, pretzels and soft-bread salads, different rice, different beans and meats, different sauces, different vegetables. You can always match the food that suits your taste. And you don t have to wait too long.

I got to Chipotle, 25 minutes before their closing time and Ive been waiting in line for about 10-15 minutes. While they were making my bowl, another staff just came up to me and said they will take cash only from now on. I started frustrated and said I have no cash with me right now, but the lady who was making my order said you should go and bring the cash for pay I could save the food till you come back. Since the closing time was coming, I was already wasted my time just getting to the order and I definitely had no time to go and get cash in that short period of time. I had to leave Chipotle with no food anyway. I understand there could have been an incident with the card payments/bill machine but the go and bring your cash I will give you the food attitude was unacceptable. Even though they could have told me a little earlier so that I could leave the place or get cash beforehand or order Chipotle online or whatever. They should have told me at least right before I start ordering. Sorry, but it literally wasted my time, wasted the food. :(

Ordered off skip. Definitely will never eat here again, very bland small portions.

Borito was soggy.

Bad management, it s 7:30 and there is only one girl at counter and the line up is upto the door. Three people on break and two busy on online order prep. Someone comes when he/she hungry and if someone has to wait for 30 min in line then better to go drive through I started of standing never coming back to this location in Langley

The food is amazing! Cant recommend enough

Very nice and kind. The best of the best. Food

The food here has gone extremely down hill lately. My wife and I stopped in to grab 2 bowls and had to wait over 30+ minutes. 1 person making food, 1 in the back cleaning, 1 on mobile orders and 1 running around trying to make herself look busy doing nothing except ringing people through. The tables were all dirty, garbage over flowing, counters looked like they haven t been wiped down in several hours. Asked for white rice but was told there was none, had to get brown rice which was way undercooked. The friendliness of the staff was nonexistent as well, most of them looked like they didn t want to be there. I ve also been ordering chipotle through DoorDash lately and the bowls have been extremely subpar.

I usually come here during lunch and it s always great. I ve been twice at night and it is awful. The serving is terrible, they barely put any meat, rice, and beans on your food and load it with lettuce to make it look full. I ordered tacos, and ONE piece of chicken was on one of the tacos. Asked to even it out a fill them up properly and the employee charged me double. Chipotle will always be the best food, but the service has been terrible.

Good food, restaurant a bit of a mess, especially the condiments area.

I drive here even though there are others closer

This is one of the chipotle store that has so many employees working but none of them is care about the cleanliness of the dine in area even it is not busy. Customer needs to clean it up by themselves.

Poor service when it comes to attend customer. The girl has bad attitude and poorly prepares the food. Really gone down hill

Absolutely shameful. I ordered a burrito bowl on doordash through a family members account (which ended up being nearly $20) and I ended up getting a pathetic, soggy little mess of a bowl. It had barely ANY toppings at all and was hardly even half full. Barely any guacamole, cheese, or anything. The minuscule amount of food was so small It was practically drowning in sauces and looked like a swamp instead of a proper meal that Im used to from Chipotle. It looked like it had been already half eaten when I had just opened it and there was probably about four bites worth of food before the bowl was finished. Usually a chipotle bowl is big enough to last two meals but I was so hungry after that I had to buy a subway bowl immediately after. I ended up reporting this through the app, and only got $5 back which is a bit ridiculous for such poor quality food completely lacking in toppings. I then called the restaurant to try and sort things out and even though I was polite and respectful, I was given an extremely rude attitude by the person who picked up and told it was my fault for not ordering rice and beans and therefore I didn t deserve a full bowl. That doesn t explain the lack of proper amounts of other toppings! Every other chipotle I ve ordered from has had enough common sense to fill the bowl i with romaine lettuce, which I selected, in substitution of rice and beans but nope, had to cheap out and give me a microscopic sprinkle of everything. The employee also proceeded ti make up a complete lie about how they ve heard complains from me before when a) I ordered through an account of a family member, not my own. And b) this was the first time I ve ever ordered from Langley chipotle. I am not from Langley and always go to the metrotown location. If you want abysmal quality food, terrible customer service and overall rudeness then by all means, order from here. If you prefer kind workers, good portions and an actual pleasant dining experience please save your time and go to the metrotown location instead. I will never be ordering again from Langley and instead will be going to the restaurant where workers smile at me and don t give me attitude when I m politely addressing a problem. Sorry for going on a rant, I usually never do this but man oh man was this a truly awful experience and I d like to save anyone else reading this from going through the same food related disaster I did. I m still hangry as I type this, I just wanted a meal :(

Found a pieceof plastic while eating bowl and management was like we can give you another bowl. Was regular customer. And found hair on same bowl. No appropriate action against restaurant from main head office. Giving 2 coupons will not compensate the experience. Head office is joke too. What happen to these food chains. Need health inspections regularly. i dont care about money or compensation. God blesss these corporates

Great, fresh food and friendly service. We were very happy with our various meals. We did however feel very bad for the one girl making all the orders herself with a line that reached the door. She was a Rockstar and felt bad that the other staff agent helping her. The girl on till was a weak link but managing ok. In short, they needed more staff but way to go to the girl rocking it on her own.

I love Chipotle, but their price increases for the same quality is the reason for 4 stars. Otherwise, food is good, service is fast. It isnt authentic, but it beats Taco Bell anyday!

Absolutely Amazing! The moment you walk in, the fragrance of food hits you. It was busy when i went to this location but the staff was doing a fabulous job with great service, making small batches of food to ensure freahness and super speed.

Only reason it s getting 2 stars and not 1 is because store design is cool. Was very messy, poorly managed, with rude poorly trained/hired staff. Food bland. No staff attention to detail, care, or service. Didn t look like any of the staff wanted to be there so why would I?

If you love Mexican food and twist of Indian food, this is to go to. Very healthy, and its filling.

Crowded lines, bland and expensive food that was sloppily put together. I Felt rushed.

Went here today and got a burrito and bowl. On the way home my wife said she asked for the bowl to be filled up with veggies and salad and the staff added a few pieces of lettuce and no veggies. When we opened the bowl and saw how pathetic it was I had to share this. The food is not even up to the level of the cardboard in the bowl. Pathetic, please dont waste your money at this location.

Good stuff

THE FASTEST SERVICE I HAVE EVER WITNESSED. These workers are on fire bomb burritos as always

Busy busy, but good taste

Poor service. Very slow , but overall food quality is decent.

I love the food. One of the best food I have ever had.

Great food and actually can get spicy with their hot sauce

Quality of the food is good. The quantity is not as great as it used to be. Parking: There is parking all around the restaurant but no ev spots in place yet. Food : 5/5 |

Kids like it so much. Service is fantastic.

Great meal

Nice staff and clean spot thumbs up

Bought two burrito bowls right now, brown rice are undercooked, i went to employee to change my bowl. He refused.

My new favorite place! They dont skimp on the portion size and the food is fresh. Love!

My all time favorite place for a quick grab. Always a good option for vegetarian people as well.

Quality has dropped, wrap was cold and dried out, minimal amount of sauce, and beans. single wrap of foil so burrito fell apart. Meal was cold and salty. Im done with Chipotle!

Good food. Weird seating arrangement. I suggest take out only, unless you dont mind a large line up of people walking by you when eating. Beyond that, great food and service!

Chipotle is my favorite food place. This location is pretty good but the odd time get someone that kinda underscoops portions. One time I asked for extra beans 2 or 3 times because she wouldnt do a full scoop. Extra chicken is not a full scoop commonly too. Not big deals at all but Id advise not getting any extras. Sometimes theres a long wait. Great experience overall. Also the Mexican cola and chips pretty good. Love chipotle

I was often going to this location and the service was so bad that I had to stop wasting my money and time there: each time I had to beg for decent portion size. They often forgot part of the order (side of guac, chips ). They force you to order the quesadilla on their app but they are always late, last time I had to wait 20 minutes. And the quesadilla orders are often poorly made and with tiny portion of meat and cheese. My advise, avoid this location!

Busy location, they need to spend some time cleaning up more often.

I was served excellent Mexican food! There was a lot of food and I couldnt finish it so I took it home to finish the next day. Thats how good it was!

Loved the food. Staff werent very friendly and tables were dirty.

It s amazing just how much cilantro they can fit into one burrito. If you don t like cilantro go somewhere else.

Ive treated myself here a few times and the staff have been consistently great. For those Chipotle frequenters these guys do the double protein properly, none of that 1.5 scoop nonsense. I just wish this place was closer to where I live.

Worst location I ve ever been to. Zero customer service. Zero leadership. Zero brain cells??

Food is so fresh and tasty! The burritos are huge and well worth the price. Highly recommend it.

Always a great experience. Such good food! The sofritos are bomb. Vegetarian options: Sofritos, beans, rice, salsa, veg, corn salsa, lettuce and guacamole. Dietary restrictions: Vegan

The service is good quantity is good The taste is very bad i have tried chipotle in so many locations the quantity is actually better than the other places The taste is bad Food : 1/5

Staff busy in their conversation rather than paying attention to their job .

The Langley location of Chipotle is terrible: bad service, messy seating area, and messy, sloppy kitchen. Reading through the reviews, I see others have had similar experiences. The woman taking our food selection was unfriendly, barely said hello, sped through the food selection so fast we barely had time to understand what she was asking. She then slopped our food into the bowl and wrap we ordered. There was only one customer behind us, so not even a need to rush so fast. Did I mention her surely attitude? We basically felt like we were inconveniencing her to be there. Got to the register and werent greeted by anyone for a while, as two people were off to the side and appeared to be working on to-go orders. It barely takes time to say ill be with you in a moment (a smile goes a long way, too) The food selection area was a sloppy mess, and the kitchen had food all over the floor and on every surface, with a guy who was trying to unsuccessfully wipe the prep table in the kitchen. Come on, Chipotle! Ive worked in a busy restaurant, and I know the energy it takes to put on a smile, take a breath and do your job. You werent busy at 9pm tonight; get your act together, remember what customer service and cleanliness are, and uphold the Chipotle brand, or hire an all new team. FFS.

I went here with my girlfriend last night. What happened?! In the last 10 months or so this place has really gone down hill. Worst customer service! The girl serving the food had a bad attitude. She was just slopping the food on and wouldnt listen. I had to tell her to stop. I got home and had a buritto i couldnt even eat. I dont see why anybody would ever want to pay money to be treated like an animal at a troth. The kitchen was filthy. Also, when your customer is standing at the till waiting to pay acknowledge them!!