Tim Hortons in Leduc

Asked for a toasted bagel and a double double. Bagel was not toasted coffee had no sugar. Get your stuff together not impressed. Lost me as a customer.

Taysee,From tim Hortons off the highway in nisku there, probably one of the nicest people Ive met yet behind the counter. She was very inviting and had such a great energy about her. I went in trying to get my little brother a job and because of the Walmart tim Hortons being against white race, she laughed and she said heck no, that she needed students. Thank you for seeing him as a equal and he looks forward to meeting you.

This place is much much much better than before staff was so friendly nice smile on their face i got it coffee from here at 3.30 Evening .we will come back again this location .Thanks I really appericiate

Had an amazing experience in this location. Thank you for the fast and friendly service!

Why did you finger my bagel.. extremely unappetizing. Very disappointed.

Another direct hit!!!! Cold refill... 2 breakfast sandwiches totally wrong.... sigh.... come on guys this is happening way too often.

Rose is a wonderful lady. She is a definite credit to your team. I visit the counter inside to see her smiling face

Love the service! Love the French vanilla :)

The staff are so accommodating; its my fourth time visiting this place. I really like the service and coffee. Good work!

They don t listen the coustmer ,

best customer service in tim hortins by latoya. super kind and super nice Food

I always going to this location for coffee and donuts. It has a friendly atmosphere, people there are kind and respectful. I recommend this location

Walked in. No good morning greeting from the cashier. Ordered a bagel blt, got a bun instead. They acted like it was my fault that they got my order wrong. Its not rocket science. Its food. If they pulled their heads out of their attitudes, they might be worth visiting twice. If youre a man, because these women are man-haters, pray you get served by a man. Went back months later and was pleasantly surprised. Received a good morning from the man working the counter. They got my order right. The man was cordial and friendly. Sammie, youre one of the good ones. You made my experience pain free.

Came in here wanting the buffalo loaded wrap they didn t have it came in the next day same thing and the next day still didn t have it. I then decided to order potato wedges and they turned out to be stale

Didnt get food service was quick and accurate Atmosphere was very inviting Food

Good for a quick coffee

Delicious donut.

Why do all your hash browns taste like they were scraped off the bottom of the freezer Update: no longer going to this Tim s anymore as this weeks flavour of hash browns is metal garden hose

One of the worst tim in Leduc area.there was Philipino lady was so rude doesn t know customer service and doesn t follow the dress code was working without name tag. Management should watch these kind of employees.

Bathroom are gross not cleaned I feel like Im in a old dirty restaurant not a Tim Hortons. Need better attention Atmosphere

Worst Habanero chicken ( it was only veggies ) you have to check your order before you leave .

Amazing. Went in at 6:30 PM. There were 2 people eating, 3 leaving. and 1 other in line. We in line proceeded to wait over 5 minutes and were resoundingly ignored by the employees. Finally. I just left. Do better. And hire better.

As always, Tim Horton is my go-to place when Im on the road. Wheelchair accessibility: Close by door for wheelchair accessibility, as well as in the washroom. Food : 5/5 |

Got my food surprisingly fast, restaurant was clean, and employees were easy to talk to.

Ordered a medium pumpkin ice capp was almost done with my drink and I find a piece of plastic or tape(not 100% sure what it was) in my drink. Felt disgusted after having that in my drink. Plus the syrup of the drink was all over my cup.

What happened to tims, food is awful. Donuts are gross usually flies in the counter. Coffee is meh now. Once was a good place to go. Now its garbage. And thats all tim hortons

Did yall see that every concern in the reviews was answered with a hyperlink? Like i ain t filling out a form for someone else s poor performance lol. You should always hire someone based on their qualifications, not their skin colour, this place does not

Terrible service. Do yourself a favor and go to the discory way Tim hortons or the nisku tim hortons

Rude ; can t take orders correctly Order double double & triple triple Got coffee that had no sugar Your jobs aren t difficult!!! Pour coffee add the sugar and creme an stir !! Yet you can t even do that

You know.. what your getting.

Very bad quality

Had a wonderful breakfast after the hotel failed to provide. Workers were friendly, service was quick and WOE what a great spot to chill! I just wish they sold fish and chips

Ordered from this location on skip the dishes. In my order 3 items were incorrect I ordered a regular chicken noodle soup but got chili instead I ordered 2 honey cruller donuts and got a chocolate dip and apple fritter instead I also ordered an ice Capp made with chocolate milk, I m not sure if this was wrong cause I ve never tried it before however it tasted the same as every other ice Capp that I ve gotten with regular milk so I think it was just made with regular milk Worst experience I ve had with this tim Hortons by far! So disappointing :(

I have stopped at this location several times on my way out of the city and they are always very slow although there seem to be enough staff. Not well organized between serving inside the location and drive through

Worst wrap chicken wrap

The tea and bagel was fresh and restaurant was clean from inside. Good place for quick visit nearby to airport amd strech your legs

Could not even make tea properly, staff is too busy to serve drive thru customers, huge line ups and staff don t care about you, no greeting at all

Male employee came into the washroom when myself and another lady were in there. She was in the stall and he looked through the crack at her more than once. I told him people were in here please get out. I complained to another employee and pointed to the employee who did it. He said it was fine as he was seeing if there was toilet paper because someone complained it was empty. I said that is very inappropriate. Super creeped out he looked at the girl on the toilet multiple times before leaving.

Very unprofessional, Staff. I order for one jalapeño bagel with toasted and butter, and they don t even know like how to make a butter on toast very unprofessional.

Unprofessional staff and very rude

Samie the supervisor is rude. First he didn t even greet me and he s grumpy. He s like not happy to serve me. After making my order he didn t even notify me that the coffee is ready and just put in the counter. Worst customer service from Tim Hortons.

Order takers are worse at this location. 50% of the times, I don t get what I ordered. If ordered small coffee, I get large if I say milk, they put cream in it. I Buy from this location almost everyday. Food

Fantastic service, food and atmosphere

Bathrooms always reek of bleach, not a good place to change a diaper (which is why we stop here) change table in bathroom was still wet with bleach. Wont stop here for a diaper change again.

Coffee

Old guy in the red shirt is wayyyy to bossy

I found the lady at the window the drive-thru window quite rude especially with her tone of voice towards a customer

Fast and delicious with a smile

Went through the drive thru and the women didn t let us finish our order then when we go to the window to pay and continue ordering the amount of attitude and lack of customer service was horrendous.

We came here to order The lady was very rude she is being racism to other community people.

Bring back the plastic yellow eggs

Its Tims, you know what it is and go there for familiar coffee and treats.

I have been to the store in leduc sparrow crescent around 1 :30 pm I ordered one double double and one latais medium plus 2 red paper & Swiss . chrissie attended to my order and I must say I was extremely unhappy with her way in handling met order First there was a 7 years old boy standing there not going forward in line and asked me to go with my order before him as he was waiting for his mother ,when I went ahead of him told me I need to stay in line after the boy which I told her he allowed me to go ahead of him she then asked the boy if he did so or not in a loudly manner which the boy confirmed he did I felt so embarrassed as I was not dealt with respect and as I was not believed by her. Secondly I asked if I can have my medium double double in a large cup instead of a medium one she answered in a rude manner saying you need to pay 20 cents for that and at this moment I was shocked and surprised,I said this is the first time to be asked to pay for that her reply was ,this company rules and if I wish I can complain to customer service department.!!?? I agreed to pay the 20 cent and asked her to give me her name as she had no name tag and she had her personal mobile phone in her upper pocket of her tools shirt hiding anything could be possibly written behind it!! Or I believe she had no name tag at all!!? I asked her to spell her name out for me which she did twice in a very fast manner and I couldn t write her name, I asked her to either write down or slowly spell,,she refused and said I won t give you my name I already said it twice!!? and left me till another service girl came and gave me the large cup. I left and went to my table and I can hear her speaking loudly saying no one is going to ruins my day talking to another customer laterally complaining about me !!!! To a customer!!!!!!?? I was again embarrassed and sad !!? at the end I went and I paid the 20 cent to another server I am so devastated and disappointed by the way I was treated by her I have never experienced such horrible treatment in any tim Horton store in my life I was always felt welcome and dealt with extreme kindness After I received your reply to contact customer service and fill in a form I believe if you are really serious and honest in your reply you should be the one to fill in the form or ask your customers service to contact me instead of me replying and exhausting my efforts in finding out how to do that Last but not least please note I have already done that yesterday and filled a complaint via your app to customer service and I received a confirmation that my fill it was successful so it s now in the hands of your customer service maybe you need to follow up with them and confirm the same to me

Good

A nice coffee shop.

Super glad that the breakfast sandwiches are served all day cause I can eat them; Morning, Noon and Night and I do, especially when on longish road-trips from BC to ALTA. Their Espresso machines are well calibrated and a great addition to the percolated coffee of yesteryear!

The worst experience I ever had. The tray broke when buddy passed me 4 ice caps. One poured all over my jacket and car. He kept trying to pass me the tray. I kept saying I need to get this off first. Using my scarf cleaning up he kept pushing the ice cap tray to me. I grabbed it and put on ground. The stepped on it. In the end I just left!!! Paid 26 plus dollars in ice caps, jacket completely covered, inside car needs cleaning and sticky all day. Just trying to get 6 ice caps and Tim bits for my team.NEVER Again to that location!!!!

Same as other timmies I have stopped at , the only difference was this one filled my Togo mug ! Most will not do this!

Drive through is 24 hours, though not listed on google that way, wasnt able to suggest that edit though. Service was great and personable for 3am thanks!

Its okay. A little confusing on the order I placed though. Got it figured out okay. Wheelchair accessibility: My friend parks in handicap parking for herself and me due to leg mobility.

We went through the drive thru. It was very hard to hear the person taking our order through the speaker. At the window they were very rude. Will not be dealing with this location again.

This place blows. Took 20 min to get a medium coffee.. Food

Last year they messed up out order so many times, figured I d go back to work and get a good start to my morning and 2nd of January, they still can t seem to do the one job they have, so New Year s resolution do not go to this tims

If you are supposed to be open for 4 am please be open.. I an getting tired of driving 30 minutes and stop to this location to get coffee before work only to get there and still not open. Be on time guys.

This was the worst situation i ever had from a Tim Hortons. The shop is open from 5:00am in the morning the staff didn t let me in even after 6:00 Am,he just waved at me and said no. This is at feels like -50 *C outside I felt very bad about this ,it is something we never expected from you guys

Good spot for a pit stop.

Took an Uber from the airport to here this morning only to find out that they were closed!!! It says they open at 4am on the door but knocked on the door and the employee said they open at 5!! Maybe you should update your hours!! Wasted money on an Uber for nothing!

Nice and quiet place and good coffee s and costumes

Good and quite place to enjoy your favorite Timmy s

It was amazing. I got the peach juice, muffin and a breakfast biscuit, the biscuit was absolutely delicious and the peach juice was so good, I loved the muffin to. loved it and would recommend. Would definitely eat there again. Kid-friendliness: Everything they serve is kid-friendly and is safe for them to eat.

Ordered a sandwich and a dbl dbl coffee. Order was confirmed in the drive thru. Coffee was black and not dbl dbl. getting to the point where another restaurants coffee down the road every morning may be a better choice.

2 days in a row they give me white bread when I asked for brown... Simple job but I guess they are not qualify for it.. sad bud true. The only hope is that robots will replace these workers in the near future. Food

I expected to be pleasantly surprised with coffee and breakfast, but it turned out not to be the case. The staff is often dissatisfied with something

Best place ,very friendly and knows my order as i drive to window,never mistakes in order.

Went above and beyond when they gave somebody else my order

Really like this location.. staff is helpful and friendly. The place is clean and always have a jolly atmosphere

Got my daily fix before work!!! Coffee amd bagel yum!

Busy busy place. Fast and efficient service. Foods good. Parking: Drive through. Parking shared with other businesses. Food : 5/5 |

Hot coffee delicious food

A place I always love to go

Good service and tasty food

Super

Nice place to stop and buy something to eat, no complaints, everything good, tasty and very fast.

Just went to this location today and ordered a steeped tea (I usually go here quite a lot the staff are normally very good) the woman today closed the order window after taking my money she didn t ask about my points and I wasn t able to get my points for my order. When I asked about it she told me sorry next time it s too late. Not to impressed with that type of attitude.

Good food.

Tim Hortons changed lost five years workers don t care almost everywhere

I usually hit the drive through so I cant speak to atmosphere. The staff are efficient and friendly. Food is good.

Sign on your door says you open at 5am on Saturdays however was there today and your employee unlocked the doors at 6am instead. Which is it? Horrible breakfast sandwich (bread was soggy).

Gross and dirty Services ignored customers Food

They are suppose to open up at 4 am but not. Always late opening up and there s customers waiting. Bring more staff in to open up

Excellent customer service friendly staff good clean environment.

They dont care about the customers concerns. Air conditioner is always set to freeze out the customer

i found hair in my food

Small and cozy Timmys. Very easy to access. Location is close to hotels and good for travelers.

Used to be the fastest Tims I would ever go to, but the last couple months have been brutally slow. I dont know what happened at this place but they really need to figure it out.

Drive thru was quick

Always fast friendly staff.

Got here just before closing and the food and vibes were awesome, took a bit long for the food to be ready but they were locking up the lobby as we got in so I dont expect much more honestly. I ordered the roast beef Craveable with a large triple triple coffee and after a week at a music festival and a long trip home it was exactly what I needed.

Good for a tim horton

We have way to many Tim Hortons, for the health and wellness of Canada we need less.

Got two iced Capps, and three donuts. Messed up my order for the iced Capps, and then threw the donuts into a take out bag, so they could stick together. Lady was rude and didn t offer a drink tray either.

Parking: Very tiny lot to park in with a larger vehicle. Food

Good service

I m big fan of French venila but there should be option with less sugar or custome coffee like in many other options.

Every time I come to this location, my food comes out fast and fresh and the staff are always so friendly! Definitely the best Tim s I ve ever been to!

Easy access and very good service

The lady at the drive through just couldnt get the order right. She must have asked 3 times to repeat parts of the order (only two coffees and a breakfast sandwich.) Ended up paying for a large coffee, even through we ordered a medium. I often find the bathroom is closed off also, close to closing time (when we pass through town, on the way to our cabin ) Almost like they are trying to keep people out for the last hour. There is one gentleman that works there, middle age, (dark hair,) who is always very kind and friendly.

Rude customer service

Great service good food and better coffee, recommended place to go not much of a big crowd.

Its Timmys .. you get what you pay for

Got my order wrong. And the one on front is rushing me to pay when i have not finished ordering.

Quick coffee pick up: drive through

This is the worst Tims I ve been to. I asked for two hash browns and a plain croissant toasted with butter. The hash browns tasted so bad I did not even eat it. It had a weird old smell to it and tasted terrible and old. I was handed a plain croissant with butter on the side so I asked for it to be toasted again and it was not even toasted and handed back to me.

Very good service and food.The customer service is excellent at this place.

Didnt get any of what I ordered got the wrong order Dont go here I order 2 bagels and they gave me a hash brand and a egg muffin Food : 1/5

The experience I was given at this Tim Hortons was the worst I have ever gotten. My wife has been working at Tim Hortons for over a decade, and she is the one who told me about adding cold coffee from the ice coffee machine to my hot coffee to bring down the temperature. I am very sensitive to hot temperatures. I can not even eat my food at hot temperatures. It makes me very uncomfortable. So, instead of adding ice or water to the coffee and making it very weak. I always ask for iced coffee. This is the only Tim Hortons I have run into problems in taking my specialty order. In this experience, the lady taking my order was very rude and started to raise her voice at me. I was only trying to explain what I wanted. In case she was not familiar with the order I was asking for. In my opinion, I would stay away from this store because you might be the next VICTIM. I did not complete my order as I was very upset.

Bad experiences

Doble double its the Best

Fast and friendly service, and coffee is always hot.