A&W Canada in Leduc
6201 50 St, Leduc, AB T9E 7A8, Canada
About
Canada's original burger restaurant. Known for great-tasting burgers, handmade onion rings, and frosted mugs of famous A&W Root Beer. Now Proudly serving Organic Pret Coffee, offering hot, iced and frozen beverages at A&W Brew Bar.
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I went to this location like I always do in the morning drive through 510am Asked for a sausage and eager and a hash brown the usual order. When I got back to my office I noticed there was no egg on my sandwich so I called the store to mention it . That’s when she said that they did put an egg on my sandwich I said again that she didn’t she began to say that I am not telling the truth unacceptable!!!!! I told I would send a picture she replied your are lying omg I asked her repeatedly what her name was I need to speak with management she replied she can’t give out her name or the manager and argued again that I am not telling the truth.. that’s when I realized her name is on the receipt. I have never in my life been called out and I am lying who ever is running this location should be ashamed of the kind of staff that is dealing with with a loyal customer of at least 40 years everyday and during the week at this location because I live in Leduc and other locations. WOW wow brutal maybe there is more friendly service next door in a restaurant/ fast food that just opened Leduc don’t need this kind of negativity and lack of respect towards paying loyal customers… 😣
This is the second or 3rd time I’ve ordered a chubby chicken CRUNCHER and they’ve sent a cold chubby chicken burger, the complete wrong burger. The cruncher is more expensive, but they send the cheaper burger because they don’t want to make it fresh. Very disappointing, A&W is one of my favourite fast food places, but the Leduc location is severely lacking. Food is almost always NOT fresh :(
There is night girl who work in night time first she game me wrong order and after that in new order I order famous onion ring from A&W but she provide me 3rd grade onion ring and she refused to give me Cajun spice also. I am regular customer on this location but some employee provide very bad service. I request to manage please look on this problem.
This is regarding the short asian lady at the drive thru, when i reached at the order counter she asked me my order, I said one beyond meat burger to which she said drive ahead, i said i am not done placing my order yet and no one was answering me at the order counter, i waited few minutes and said hello again, and she said drive ahead, i said i did not let me finish my order yet, i need fries too. She asked for combo i said no drinks. At the paying counter she just handed me my burger and when i asked for fries she said you said no for combo, i said no drinks but i wanted fries. I paid for fries and i got fries, but they did not bother to ask for ketchup. Just handed the fries and i left. Please take your time to ask customers their order, dont just hurry up and say drive ahead!!!
Super inconsistent. Went about a week ago and was charged $26 for a burger combo. The cashier was super defensive when I asked why so much. In the end, I let it be and she ended up giving me back $10 which was nice. Today I ordered a lettuce wrapped burger and it was just a disaster, loads of sauce (way more than even I wanted, and I like sauce) and my vegetarian cheese and egger came with bacon, and no tomato (I paid extra for tomato) Sometimes the food is good but more often than not, I’ve had bad experiences.
Went through the drive thru ordered a chicken burger and rings. Onion rings were completely burnt. So disappointing to get home and not have part of the meal I paid for being edible.
Sunday, June 2, 5pm. still believe in service with a smile and some assemblance of politeness. Here there was none. Chirpy and short, the service was very unfriendly. It doesn’t hurt to say hello, thank you, how are you, enjoy your meal. Now this is the new norm, I know and it’s not why the one star, but it doesn’t help. We preferred two lettuce wrapped teen burgers, two onion rings and one coke from the drive through. When the very rude man handed me the coke, it had pop all over the side and was dripping into my new truck. I had a Kleenex t in my glovebox so we wiped it up, cleaned the sides of the cup and dried my hands. He didn’t apologize or anything of course because he didn’t care. Like, at all. This became more obvious when he thrust the bag of food into my hand and we drove away thinking about how rude he was. I pulled over in the parking lot and grabbed the side of the bag of my lettuce wrapped burger. The paper was ripped and the burger spilled all over the inside of the bag. Well done again guys. I cleaned it up as best I could and went for a napkin in the bag to clean my hands and no napkin. Winning huh? I handed the extremely pathetic other lettuce wrapped tenn burger to my wife. It had two smaller pieces of lettuce on one side and a thick, but small “chunk” of lettuce on the other. And a raw peice of bacon. It was a mess to eat as she had to eat it out of the bag. We laughed at how ridiculous this was. As I was finished my teen salad burger, we drove away and I started on the onion rings. Overcooked in old oil they were the worst I've EVER had. A mushy, greasy doughy mess. I would drive down the street for something better from someone who cares. Owners, get into and care about your restaurant!
Gluten Free Options. Subbed extra tomatoes and hashbrowns for the toast in the All Canadian Breakfast. Stopped her for breakfast. Everything you expect from an A&W for breakfast, no complaints there. Their woman's washroom, though, was FREEZING, and it wasn't really cold at 9 am on 21DEC2023. It is not like it was -30C outside, but i swear I could see my breath when I washed my hands.
We got food from here and on my dads burger it was rotten, moldy and the bun was rock hard, same with my moms, I got a chicken burger and the chicken was raw and the bun was hard, all of our fries were undercooked too
Closed permanently
Friendly place and foods fast.
Good food, bit expensive, using the coupons and App can help save you a lot when theres offers available.
order was correct, tastey and hot
Missed half my order, when I drove back around after leaving the drive through they didn t seem to care. Terrible service, would avoid coming back here until you get better staff.
The onion rings here suck! There s never any seasoning on them they taste like dough!
Nice
I dont go getter because they dont offer a large sized pop. Their large size is the size of a regular at other other places. I dont need a restaurant to govern my pop intake. Do love their rings just wish they were consistent about how cooked they are.
The best onion rings! Love them
Thank you Gurjeet K. Food was hot and fresh. And thanks for coffee.
Great place to eat
Never before in my 61 years have I been visited by the owner of a franchise and asked how my meal was. Fantastic. And the food is great. Come to this location again all of you.
Still the best burgers in town!
Today I went through the drive thru and order a papa burger and onion rings. The papa burger was made wrong, and the onion rings where burnt. The onion rings looked like they were reheated on the flat top. I ended up throwing over half of them away. I personally dont like to throw food away (money) at 5 dollars for onion rings. You would think that they would make sure you got your monies worth. The papa burger I managed to scrap off the mayo which I am allergic to. Clearly they have no clue on how to listen or anything about customer service.
Will the old A&W please come back soon?? Stop at the drive thru for two all Canadian breakfast. Over easy and basted soft eggs, got all hard eggs, barely any butter on toast. To the owners, if youre not willing to care about your business and what you serve to your customers please move on. I go to other A&Ws and the owners of those places take pride in their establishments. The leduc one is so hit and miss all the time. Please bring the old one back.
The sandwich I wanted didnt come. And they didnt apologize because they didnt know what was wrong. They didnt even offer a new one. I was not satisfied with the service.
Customer service the lady over there what an unhappy and rude manners. I like A&W hamburgers but there are other places where I can buy hamburgers. Definitely owner has to put attention, I m not the only one complaining about customer service.
Good place to eat in.. with good customer service!!!! good job Keep it up!!!
Very sad experience
Very clean ,food was quick and good .. .they deserve a better rating then 3.8 ?
Absolutely gross! Food quality is horrible at the leduc location and a broken A/C in the restaurant makes it uncomfortable to eat there.
Unfortunately breakfast came with burnt toast and bacon and egger English muf fins came burnt on the edges. Went back they offered to remake them but we were no longer had an appetite. They reassured us they would replace them next time we were in. Food
Felt like a movie protagonist eating here.
Its a classic A&W. Always go for the teen burger onion rings and a root beer
Weve had nice breakfasts there, served hot if a bit brusquely. Today we were there at 6:15 for a couple of teen burgers and a side of onion rings. One regular teen burger was served on a very small bun, cold meat. Just sad. The other which was ordered with no mayo was also cold, no bacon. The onion rings were also cold and unseasoned. Such a disappointing meal! It was not busy inside, neither was the drive thru. Now I see why.
you guys forgot my poutine and it was the only reason i ordered at all </3 it took so long to get here which i know is not your fault but i am so sad about my poutine also my pop was flat </3 </3 p.s put the peri peri chicken burger back on the menu and maybe i ll forgive u x
Perfect
First time through the drive through they got the order wrong. They told me they would make it up to me the next time I come to the restaurant. Okay, so I came with my family today, spent $60. They only replaced the cost of the burger, not the meal they ruined the first time. You ask for a Momma burger with cheese and bacon... I have one question, wheres the bacon? One tiny strip of bacon! Really? This is what restaurants are now resorting to? You have the audacity to raise the prices for this garbage you call food! Shameful!!!! I get things are costing more, what I dont understand is how or why you you insist on disappointing the only thing that keeps you in business? Your customers! Thank you for helping me to see that A and W is a giant rip off and sealing your fate for us as a family to stop supporting a corporation that is like every other! Its time to stop supporting corporations that do not respect their customers! As for your survey, we spent far too much for a a less than desirable lunch! Nothing appealing about being ripped off! It is just not worth eating at restaurants like this A and W and has proven to customers to spend their hard earned money where they are appreciated!
Took three try s to get my order wrong, the cashier was rushing and not paying attention. Not because the restaurant was busy but because he just wanted to get through the transaction as fast as possible in order to going back to laughing with his friend. Food was as expected, restaurant was clean.
Ive been attending this location for several years for both drive-thru and sit-down. Its doesnt seem to matter the meal or time of day, the workers are always seemingly rushed and slightly rude and I have never had my meal prepared correctly or with any sort of consistency or quality through the years. One example, the Onion rings are either super old and cold, over seasoned, not seasoned at all or, theres maybe 5 in the bag and one of the above, and theyve never been done well/correctly even once... thats just one example of a food item... I hate coming here and I try to suggest otherwise when people want to go, it always ends with anyone I go with disappointed once they receive their food, whatever it may be that theyve ordered.
Or server was very nice and so was the atmosphere. I always end up leaving happier from this A&W!i just wish the portion size didnt keep getting smaller all the time.
Pretty average A&W food as youd expect. But Im here to complain about the wait times haha.
Its A&W no difference to all the others.
A&W same old same old
Food quality was poor, so much grease seeps out of the packaging all over the seat of my truck.. some Greece is expected, but this was excessive . Ohh well, not eating there again. 3rd bad experience there. Poor Jason poo pooed his pants. Lol. Lol
Very quick service. Awful food. Teen burgers was dry and flavorless - not like other locations Ive eaten at. Chicken strips were soggy. Only flavor was the honey mustard dip. The onion rings were greasy and bland. Theres not one thing here is order again, unfortunately. 2 teen burgers, onion rings, 5 chicken tenders, and a pop WITH a coupon and it still el was $32.00. Yikes.
In a rush and against my best judgement, here is an image of my recent meal. This A&W does not meet Cdn food standards. Beware!!!! Caution! Consistently poor quality location. Luke warm burger/chicken sandwich. Small portion of onion rings and fries. Service is average. Weird how sandwiches are handed direct to customer without a tray. Consider driving a short distance to Devon or Beaumont for likely the best A&W locations around Edmonton.
If you enjoy to have something missing from your order every other time then this place is for you!
Ggood tasty fresh food cleanliness friendly staff
Friendly staff
The young person cleaning doors and windows did an amazing job. The prices listed on their menus are not what they charge. They overcharge by at least 20 cents an item. They did not want to give me my receipt, and they gave me the wrong item. When I told them the price was wrong, their response was it is just 20 cents. Never going back.
Arrived 15 mins before closing and the place looked like it s already been closed for a while. Checked the door sign and I didn t get the time wrong so like
I didnt catch the name of the guy who took our order but he was all smiles very friendly and earned some brownie points when he gave two forks with my poutine because he knew that we would end up sharing
Good! Beyond burger was GF!
I don t usually do a review, I just want to share my experience with Aldrin. 2 to 3 times a week , I get coffee and breakfast for my kids here. They don t usually smile and say thank you . But Aldrin always say thank you with a smile. Excellent customer service!!!!!
The lounge was cold.
Now that know what I want and how I want it!
Super clean and fast.
Food and service is consistently good, on par with your typical fast food of the same price, main reason we choose here is the root beer floats that other places don t offer. BUT they got rid of the root beer floats and replaced them with slushies and cold coffees. You can get a root beer slushie or a coffee slush with sweet cream but they don t offer the sweet cream or anything ice cream like to add to the root beer to fill the void of the float. Now they re just like every other fast food, disappointing.
Super fast and super friendly
I visited in the early morning. 1 staff member was running the drive through and the order counter. She was very courteous and efficient, but service was slow. The breakfast sandwich was barely cooked enough to eat. Food
Waited almost 15 minutes to get my order. They prioritize all online orders, to the detriment of take-out orders. Never again.
Best coffee in town
Absolutely love the Grandpa Burger. Usually get with the pouune. Cant not get Root Beer...
I personally love this place but every time I only got one strip of bacon on my bacon and I always went for breakfast but very disappointed but good food!
Order to drive thru and wanted to add the kitkat pie they said itll be 5mins so i said cancel it as we are rushing. We got to the window, paid our other order then suddenly they asked us to park and wait for our order for more than 5mins. I know to some its just first world probs but it literally wasted our time i shouldve gotten my pie at the same time while waiting.
Tevina was very helpful, in fixing the order. Thank you Food
We went in to order. The gentleman behind the counter helped us immediately, & our order was very quick. The hamburger was put together neatly, not thrown together. Friendly, courteous staff, clean tables. Never was a lineup inside, as they were all helped as soon as they arrived. Great Customer Service THANK YOU.
The food was a long wait, the bacon and egger had one piece of bacon on the whole sandwich. They forgot our order of pancakes and it was an ordeal to get them reordered. Then we ordered three apple pies, cut into one to share and it was cherry. Went back to counter to exchange it for the apple and the employee didnt look in the bag, simply placed the cherry pie back onto the line for the next person. The restroom had no paper towel, the toilet was dirty,, and the air hand dryer also did not work. Will not return. Overall a poor experience and others were having problems with their orders as well. One couple was miffed (rightly) that they had been parked from drive thru and were waiting over fifteen minutes.
The place was very clean, however the smell of bleach was too much. Great food though. Food
Teen burger is good the onion rings are. Good but their milkshake is awful it not smooth and creamy
Best Canadian breakfasts, so yummy and the QUALITY is amazing!! The price is $10 incredible!! No competition for A&W love you guys!! 5 stars
Didn t give me any sauce and on the second order didn t give me the extra
Worst A&W ever. Worst onion rings I ve ever eaten .
Meal was great, staff was great. Struggled to find a clean table at first but it was busy during lunch hour so im sure they had alot going on atm
Classic A&W!
For some reason the fries here are always bad. In my past few visits (mostly cravings) I usually dont finish the fries because theyre bad. The burgers and everything else great but fries really struggle not sure why. They taste bland and cardboard like, cant really explain it any other way
Mozza burger is by far my favorite but the chicken is good too, fries seem large and dry, but they have gravy and sauces to make up for it. Milkshakes, and turnovers are great sweets too. Would be better if they removed things when i asked for them. Also workers think lemonade means frozen lemonade
Food is fast and hot. Lots of veggies.
We usually go here on Sunday mornings after church to have breakfast. The staff are always nice and the food is great.
Buns on teen burger were hard as a rock.
Fast food. Very low quality. 2 burgers and a drink for an 11yr old was over $21.00 Food : 1/5
Teenburger - 1 slice of bacon. Onion rings - cooked previously then fried to heat. Now bordering on burnt, barely warm. No special seasoning! Wont return. Food : 2/5
Great food, great staff, great root beer!
We arrived around 11:30 for lunch which beat the lunch rush. French fries were not ready with burgers but we re hand delivered a few minutes later. My grandson came back from the washroom and said unprompted how nice the washroom was. Overall a good experience.
When you are hungry it is like heaven
Every Sunday after worship service me and my Family go there for breakfast..
The best onion rings and Root beer in a cold glass. Perfect.
Hand Burger. Good.
Hash browns and fries cooked in the oil so rancid so everything tastes bitter. Fries covered in thick layer of salt
We come for lunch today, it s our worst experience, the cashier mani wasn t nice, he is not professional
If you want a burger with a lettuce bun - this location is not a good bet. I got a bunch of pieces of lettuce which did not act as a bun. I had to go and get more lettuce and just got more pieces. I wish I thought to take a picture.
Tried the chai latte. Quite good actually. Burger met regular standards. Fries were hot and awesome.
A&W Actually Fills you up and tastes like Real food. For example McDonalds doesnt have that effect. McDonalds is Trash and A&W is a fastfood Blessing
The Nashville chicken burger is no longer saucy, but mostly dry without hot sauce. Everything else was good as usual.
My office ordered a very large lunch order with a variety of substitutes and preferences as a celebration and it was such great service. They got everything correct, labeled all of the different meals, were prompt and extremely friendly. They assisted us bringing it out to our vehicle and even gave us a couple extras. The manager was extremely organized and we had a very good experience!! Thank you
Friendly staff, clean an spacious dining. Good location and parking. Amazing grandpa burger.
Always great friendly service ...plus great food!
Went to grab a burger about 11 minutes before they said they were closed at 11pm, but I arrived and the store was already closed and locked up.. very upset. Change your hours if you don t want to be open till 11pm
Everything was excellent
Drive through was great! But the girl at the window was a bit forgetful...
Older Filipino lady just threw food on table and walked away. Good food,bad service.
The lady threw food on table and just walked away, also the order was prepared incorrectly even after confirming the instructions twice.
Amazing staff and great food
Ordered a blt chicken sandwich, came with no bacon, tables were not wiped down, filled my drink 3/4 full. This was not during a lunch rush I don t think I ll be going back to this location. Either staff doesn t really care or they are not trained well.
I really love their onion rings and buddy burgers. Goes great with a rootbeer float
Awesome breakfast I had the all Canadian I believe thats what its called two bacon two sausage two eggs hash browns toast it is the bomb definitely reasonably priced for what you get I believe the coffee was included and it was about 9 bucks or something cant beat that
Vegetarian options: I love the way A&w presents the Beyond Burger hamburgers. I always request it on a seven grain bun. They are superior to the way other chains have presented the Beyond Burger.
Superb . Great service.
Always love going here never ever am I disappointed with the food.
Meal was alright,ita A&W. Forgot half the meal but eat in so took care of it immediately.
You guys should have people who understand English and can speak English working the drive-threw I ended up just driving away because the lady couldnt understand or speak English...
This place always costs more than other A&Ws they never turn your meal into a combo even if you ask. Also wrong orders are common here.
Brought back memories of the 70s, when you would sit in your car and a lovely girl would bring you your meal on a tray. Teenburgers are the best.
I walked into this place an was immediately grossed out. It is not very clean.
First time at this location. Ordered papa combo with onion ring. When it came there were 6 onion rings. My husband took them back and asked for more. They did give more but come on...6 rings!!! Also not one staff member wears a hair net! So unsanitary! Not impressed a staff member was eating fries while he served customers. OMG!!
Good citizen. Nice onion rings
Unlike the McDonalds in the area, this place follows their posted hours.
Mushroom mozza burgers our family loves them so much, we take advantage every time you bring them back
Im in love with this place and the food. Just dont have that mushroom thingy.
My favorite fast food restaurant
Drive through was very quick and good service. Friendly staff
It was clean.. staff polite and attentive. Will go back again
I was quite disappointed as their hours say their open till 10pm but they closed early, it was 930pm.
Burger not cooked. Sent back. Next one the same. Smelt weird as well ... Walked away with a refund and sore stomach. One bite was enough for me
Clean restaurant, tasty food. I love the Beyond Burger at A&W; other places that Ive tried it at arent as good. Staff is friendly and fixed a mistake quickly and without difficulty. They should be paid more and the cashiers should get chairs
Ordered breakfast from skip. Asked for bacon instead of sausage and received double sausage. Asked for jam and received none. Asked for cream and sugar on the side and it was in the coffee. Asked for salt got pepper. Is this a joke? Does anybody actually check the orders. Actually give zero stars
