217 3 Ave S, Lethbridge, AB T1J 4L6, Canada
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.
Completely disappointed!! This McDonald's NEVER has any of their promo stuff! Went in tonight to get a grinch happy meal for my daughter and a grinch meal for myself, and they OF COURSE didn't have anything! Never fails! They NEVER have anything for their promos. And 90% of the time, they don't even have the toys for the kids meal that they advertise. I wanted dipping sauce for my nuggets, and of course they didn't have the dipping sauce I wanted. Wanted a smoothie as well! And once again! They didn't have it. This McDonald's fails!! Plus, last time I sat in the actual restaurant with my daughter, brother and nephew, it was SOOOO dirty, wouldn't even let the kids play in the play structure. DO BETTER!!!!
I really like this McDonald’s. The indoor play area is a fantastic feature—perfect for kids to enjoy in a space that’s somewhat separate and blocked off from the rest of the restaurant. There’s also a quiet area, which is a nice touch for those looking to relax. On Wednesdays at 5 PM, they host Family Day, where you can come in to color and do crafts—such a thoughtful addition! While there can be some sketchy people coming and going, particularly around the bathrooms, overall, it’s a great spot with good food and a family-friendly atmosphere.
I would recommend avoiding this particular location during peak hours of the day. My god, the drive-thru is loaded, and the staff are buzzing around like flies trying to get everything in order. The couple standing in front of me at the pick up line were waiting several minutes for their order. Nothing too complicated, either. Aside from that, no complaints.
Drive thru is consistently slow and restaurant is under-staffed. After multiple visits, the experience is similar each time. Orders not done right, missing items, wait times are exceptionally long. I won't be visiting this McDonald's again.
I came from out of town on a business trip. Stayed at the Days Inn across the street. Decided to go have a meal here for some monopoly pieces. Service was good and fast. Food was perfect. But it was the area of town that was scary. One guy with bumblebee pants and a lady with a blue hoodie kept coming inside bothering us, and walked around drive thru constantly wanting somebody to buy them something. Tried stealing my drink cup, then grabbed one out of the garbage and went up to the counter to get a refill. Called me a scumbag. Staff there didn’t seem to care to kick them out or call the police to get rid of them. One lady I just praise dearly!! She was with her daughter in the play zone, and gave me her monopoly pieces. I won an apple pie, and immediately went and redeemed it for them. She was shocked and very happy. Not many others I saw in that area were pleasant or clean. So watch your backs if you go there- but my order and the food were great.
Rude employee at the drive-thru. the employee shouted at me because he didnt understand what i was telling her. the time i was at the window to get my order he looks angry and he didnt even said anything. also, is this how you wrap your burgers?. even the bread is overcooked. never goin back there again.
I work for a disability support agency in Lethbridge Alberta and have visited this McDonald’s location numerous times over the last few years. It has always been decent service and food, however my last few visits Felix has served/helped me and one of the individuals I support in the community. Felix is an amazing employee and goes above and beyond to please and satisfy his guests! I would recommend visiting this location simply to experience the amazing service Felix provides to all his customers!
The five stars are straight up just for Felix. As soon as my family and I walked into this McDonald’s location to have a quick sit down lunch, we were welcomed by Felix. He made sure that I was aware of the table service (which I’ve never used before at McDonald’s). He was also very friendly with both myself and my wife, as well as our two kids. Felix also came to our table to make sure things were good with our food and our service. This dude should seriously get a raise, or at the very least, some recognition for being such a genuinely nice person. Felix, if you read this, thank you for being you.
There was a time when this was among the worst in town. They ve managed to pull it from beyond redemption into a location where your order comes correct more often than not. Despite operating in a difficult part of downtown, no less.
This is the last time...Good bye bad service.
Very nice people at the drive thru, greeted us with smiles and amazing service
Hated it
as others have stated, worst McDs in Lethbridge. drive thru issues, staff issues and FOOD quality issues. lived in Lethbridge for 20+ years and only use this location when I have to due to proximity... all these 5 star reviews must be employed members and family of employees to try boost their rating since it affects the operation review with McDs corporate.
Monopoly is still on for 4 days. I want my stickers
Gave us two stone cold, old coffees this morning. Lucky we were on the highway by tge time we noticed.
What kind of McDonalds doesnt have a fountain drinks and no refills!
Ordered 2 McDoubles , both with just ketchup and extra onion, got bot with just ketchup and extra pickles, no onion
Waited 20 minutes in drive thru for 20 min 2 at night and they messed up my order and had to wait another 20 minutes to get it right.
Dirty, Dirty Restaurant! I dont know what has happened to Mcdonalds in Canada, but God how the standards have fallen! Food all over the floor, disgusting bathrooms, employees barely speaking English. Whats going on!? Food
Loved it!
Worst McDonald s location in Lethbridge. Learned the hard way a couple times to avoid this location. West side and north side and wal marts have good locations.
Worst McDonalds in town. Only use for employees since its convenient
Decent place for fast food but Mens bathroom is always a mess
The worst McDonald s in the City
This place has good staff and generally makes good food. But this mcdonalds is full of crack heads. I went in the washroom to wash my hands and there was 2 guys smoking crack in the washroom. Pathetic scumbags
Felix is a hardworking guy and he is very efficient in serving our food.
Edit: I have edited my post from a previous experience noted below as there is a staff who consistently has been amazing to deal with. Felix is I believe a hospitality specialist on site and has been amazing over many experiences. He is friendly, efficient and goes above and beyond. The restaurant genuinely seems in brighter spirits and to run better when he is around. Old experience: We ordered at a kiosk. Following that our daughter wanted to play in the playground and it was disgusting in the room. We didn t want her with her shoes off in there. Staff came to clean and were not only pathetically slow but also missed a ton of filth on the floors. I think they forgot where the mop was. Tables were also almost all filthy. Then our food came and was clearly in a heater for a bit as not crisp, but overall taste was ok. Had to ask for a fork and knife to eat a meal with no bun on a sandwich. Stood at the till for several minutes before someone acknowledged my existence.
Quick and polite, everything a person wants in a McDonalds.
Be careful, not the safest area at night due to the drug pandemic. Dont leave cars unlocked
Great staff and clean environment
Whoever worked on the drive-through the night I was there, you need some bearing aids I ordered 2 20-piece mcnuggets and gave me 2 10 pieces and when we told them we order 2 20 pieces she simply didnt respond gave us our food and closed the window
I appreciate the customer service and smile that Felix has. A great experience!
Pleasant surprise to be greeted by a big smile, polite and personable! Felix you are an asset to McDonald s. Keep up the good work. Food
Workers are terrible they can not listen or get orders right even when it s is not busy, why am I paying extra for things I am not getting? They can t even make the burgers right they forget half the stuff on them. Hire better workers
Nasty.
Vegetarian options: I love food here Recommended dishes
Place is like some others no one but me in the drive thru but yet they ask you to go park so they can clear the order an lie to corporate by making it look like it doesnt take 25 to 30 min to receive a meal in the drive thru.
Let me tell you a story. My family and I were staying at a nearby hotel. My dad and I walked over to get my kiddos some food. I ordered at the kiosk: 2 Happy Meals with plain cheeseburgers (meat, cheese, bun) and pineapple chunks, and a mcflurry on the side. My receipt said my order was paid for at 7:21. We waited at the front counter. And waited. At 7:35 we still didnt have our food. 14 minutes? For the easiest thing to make ever? We waited a few more minutes after I checked the time. My mcflurry was obviously made first and has been sitting out the whole time so when I got it, it was half melted. The DT was busy, I think (maybe), but we were the only people ordering inside. No sorries, no have a good day, no nothing. On the positive side, the restaurant seemed clean. And I suppose I had my dad to keep me company and we had a good chat. But 20 minutes for food at a fast food place? Golly!
Got every single part of our order wrong, took forever and you can tell everything had been sitting out for awhile, and was cold in a few minutes.. ordered and got charged for a quarter pounder, but got a cheese burger... two mcdoubles with ONLY ketchup.. there was hardly any ketchup at all (and none in the bag) and had onions on them.. fries were stale, nuggets were cold, buns were also stale... no napkins in the bag either. I mean really guys?... this wasnt a complicated order and it was not even remotely busy...
I do feel sorry for this place not because of the actual place but what they have to put up with on daily bases- the location is good so it is easy to access and even though they mixed up my order and i had to come back to get fixed, it was an easy fix. I had some issue with the drive through- but it had to do more with technology then anything - One thing that is annoying is that with the consent change in menu it is hard to see where the combos are- and while I understand i can use my app- when i go through the drive through i dont want to order on my app- i would rather just say what i would like- anyway overall good
I havent been to this location in quite a while. Ridiculously long wait at the drive through pick up window for a very simple breakfast order (coffee, breakfast sandwich, and muffin). The coffee and food were quite good when they arrived. Food : 4/5
Okay overall.
This location has forgotten to put the fries in the bag multiple times
Honestly I should just know better by now. The food at this location is always touch and go ( order is wrong, food is cold or tastes off ect.. ) Today it was the drinks. 2 cokes and 2 sprites...ALL taste like soda water. I will not be returning to this location, tired of wasting my money.
I usually choose the drive through because I dont have a lot of time and more often than not I get redirected to.move out front to wait for my order. The new owners of this location are failing miserably.
Food is always bad never understand the modifications made for any food you order. Never get talked to like I m a customer.
Manager and staff were taking pictures on the floor instead of paying attention to the orders given out or bothering to actually do their jobs and greet customers. This place is absolutely HORRID at order accuracy or customer service. SM and corporate should be ashamed that this is the reputation this specific location is building! Even the skip driver waiting beside me was annoyed at the level of unprofessionalism the staff had.
I dont always find the best service or cleanliness at this McDonalds, but Felix was one of the friendliest workers Ive encountered at a fast food restaurant. He was very friendly and made sure we were helped the entire time we were there and was very busy keeping the play area clean.
The service is, very often, long and slow and my orders are served inaccurately. I sill keep coming back though because its the nearest store to me. Time management and focus hold the key to success in delivering great service. They can do it.
Hate being lied to. All McDonald s restaurants suck!! Boycott all their garbage food and service.
Havent been to Lethbridge in a while. This is still the best McDonalds the city. Staff are super friendly. Restaurant and bathrooms are super clean. The service is fast, and unlike the other locations, the fries dont taste like theyve been fried in week old oil.
Awesome time because Felix went above and beyond to create an enjoyable atmosphere. He s really making a difference here
GIVE FELIX A RAISE ASAP!!!!!
Always mess up with orders..
They clear orders before they even start making them
I went here two times this past month and the first time I went in to dine in and we went to go eat in the place place area and it was dirty and there was food all over the tables and we had to clean one ourselves and the garbage bin was overflowing and there was little bits of garbage scattered and then a lady came and emptied the garbage but while emptying it bits of garbage fell on the ground and she didn t even pick them up. Then I went to the bathroom and it stinked so bad but I needed to use the bathroom so I used it but the toilet seat was wet and the floor was wet too. As I was leaving the bathroom an entire family went in too and a little kid went like it stinks in here mommy so I know it s not just me. The second time I went the play place looked the same and was dirty again with the same overflowing garbage and bits of garbage everywhere and this was two weeks later and it still looked the same and dirty never bringing my child to play in the play place again . The second time I went they were so slow and the McDonald s started getting packed and there were so many people not being served.
If you like meth or crack with your meal, then this is the place for you. This is a druggies choice to eat. Shady shifty scum frequent this place all hours of the day or night. Take your chances you may face violence here. Bathrooms are always filthy. Like so gross. Does staff ever clean them? This is the worse McDonalds in Lethbridge. Avoid this place like it has the Covid or some deadly disease. Youll be sorry for eating here. Staff is just as dumb too. They must hire the most stupid people here. Ones with no education. No kidding. Yuck. Horrible place. Think I might have caught something. Gross.
I ordered a chicken mcgriddle. I got to the window to pay and she say chicken on biscuit. I said what I ordered and she said thats what I said. Its not what I said, I asked can you add the difference of cost and I will pay the difference? She says its too late it cant be changed I was heading to an appointment so I said again I ordered a mcgriddle. She was adamant I didnt. What the hell! I always order mcgriddle, because I have graves disease and I cant have mayo and cheese. So I scraped what I could off the bum And now with the little bit that was left on the bun my thyroid is freaking out. I have never experienced this at any McDonalds before. If anything they give you a free sandwich for their screw up. Fact is she could have canceled the order and redid it, but she was rude and itsntpo late! Is her reply. Why is it too late? Even if I said I changed my mind why couldnt I still order what I did actually order. I offered to pay for it after all.
Friendliest McDonalds I ve ever been to.
I dont know how it takes 45 minutes to make fries and a burger
Breakfast food is either frozen or burned. Never right
SUPER nice staff, kept much cleaner than some McDonalds Ive seen
Staff came by after a while to offer a coffee refill! So nice!
Nice place
As far as McDonald s goes, these guys are top notch.
I used to be able to get chicken nuggets at 3am, now I cant. So what is even the point of being open 24 hours? Bring back my 3am chicken nuggets.
one of the employees almost got robbed at the doors while trying to bring us our order after the drive thru, and he was really brave about it and kicked them out. THEN he ran back out to us to make sure we still got our food. risked his life and safety for us to have a late night snack. this man deserves a raise.
It was alright for a Lethbridge Alberta McDonalds I suppose but still below average. Parking: Lots of seating, big play center for children which looked relatively clean once again for a fast paced environment. Kid-friendliness: Once again I cant say too much as I didnt have my boys with me this round but I think they would have loved the play center and what kid doesnt love McDonalds. Large selection of treats and sweets as well. Wheelchair accessibility: Yes
One person taking orders for the 2 drive throughs. She would tell me to give her a moment while she took the other vehicle order. She did this 3 times! Let 3 vehicles ahead of me that arrived after me. Then parked me. This happens often to me here. I obviously dont learn.
Fast food, it s called fast food. 25 min to get our order in the morning.
Worst McDonalds Ive ever been too.
service was super slow and we were the only ones in line. Burgers were done before anything else was ready and were sitting out on the counter for 5-10 minutes. They forgot to make 1 drink and didn t bring it to us when they said they would bring it out to us. People were using drugs in the bathroom and sitting outside of the property. One of them tried to follow my gf and child to the bathroom stumbling towards them. Showed no intentions of using the bathroom until after my gf and child passed her. We have kids and I didn t feel safe on the property at all.
Awesome is all I can say simply Awesome
Good service n everybody gets their favorite item.
Slow service. Food cold.
Yesterday. The on-line menu showed a McRib sandwich. Which I wanted to try. In the drive-thru I was told there was no McRib on the menu. Very disappointed; why advertise it?
Love McDonalds
The place was completely over run by the homeless, the food was not good and the kids area was not clean
Was pretty good food but the pop was no better than water!
people sleeping at tables not a relaxing place inside
Im pretty sure if you ordered a pop at this location you would have to pull ahead and wait for your food. 2 big macs 2 cheeseburgers and a small fries just the latest wait. If youre looking for FAST food avoid this location I cant remember a time I didnt have to pull ahead and wait. While were at it why do you advertise apple pies have you ever in the 25 years youve been open actually had one made?
Good food for a hangover.
These restaurants are getting worse,never thought that was possible! Poor service,over priced,gross food!
I bought 2 burritos this morning through the mobile app. There is less than 2 tablespoons of filling in either of them. I dont enjoy paying $7.99 for a doey tortilla. The filled burrito itself was less than 4 inches in length from this location, whereas the Coaldale location actually puts filling in the burrito so you actually are satisfied. Dont go here. This location sucks.
EDIT: TONIGHT IS ONLY 1 STAR. Ordered a coffee at drive-thru . Told to park and wait or it. IT NEVER CAME. We had to go in to get it,after waiting and waiting. Just didnt do it?! No one there was making it.... service sucked tonight! This visit I have to say that we got the best made caramel sundaes ever! The man at the drive thru was friendly and efficient. This isnt the first time we have had great service at this location. Highly recommend stopping in here if hungry and on the go. Thanks!
20 people working without any idea who is doing what ? Looks like they are there only to kill time . Shame .. mac donalds should train their staff to work and manager to manage their employees.. wait 20 minutes for food while the food was sitting in the heat rack .
Every McDonald s in Lethbridge has you pull ahead and wait out front for items ordered. Often the orders are wrong as well. They want us to pull ahead when no one is behind me. I ve had to start telling them I m not moving ahead as we end up waiting out front for a very long time and have to go inside to get our items anyway. We never have these issues when we go to Tim Hortons. Why have a drive through? We are ordering regular menu items and are put out every single time. Today we sat out front waiting for a hot chocolate and a latte for 10 minutes and had to go inside anyway.
It McDonalds so there isnt much more to say. They arnt really known for quality food however the service was exceptionally good. Also the Hot Honey McCrispy wasnt bad either.
Drive through, so atmosphere was interior of my vehicle.
Ordered a spicy habanero and fillet fish. First they give me wrong order. They gave me mcchicken instead of the spicy habanero. Second, the fries were cold. Third, the fillet o fish is like a cardboard. Its hard as a rock. Just wasted my money.
They constantly ask me to wait out front of the restaurant with my car while they finish making my latte. The wait is often an additional 6 to 10 minutes and more often than not the latte tastes so bitter that I cant even finish it. If you cant provide a half decent product, in a timely fashion, then you need to stop trying to provide that product. I have lost way too much money at this location.
My orders have always been correct, and delicious from this location. I appreciate their consistent efforts even during prime dining times.
First off went to use their washroom and no toilets paper. Restaurant was filthy and ceiling tiles had been removed for whatever reason but it didnt look very safe or clean. The kicker came after i ordered a quick bite and asked them to call me a taxi . The one lady said they dont do that, I explained I am waiting on a new sim card I have no means to call one so she asked the supervisor and the supervisor said no. I couldn t believe it, I told her that i spent years in the service industry and we had never denied a customer a call for a taxi and her reply was to go somewhere else then. I m going to take her advice and never spend another dime in that establishment. My poor kids were were so upset by the whole ordeal shame on them. They even had the nerve to laugh at me as a customer helped by calling me a cab home.
Please do better at keeping the drunks and bums out . We bring out kids there and dont need them dealing with them in the washrooms
Dirtiest McDonalds Ive ever been to. Inside and out. Traveling from Alaska to Arizona. Wanted to get out and stretch decided to in our vehicles.. much cleaner and waited to go to the bathroom at a rest stop where it was cleaner.
We waited till breakfast ended which was suppose to be 10:30 we where waiting since 9 and we are getting quite hungry we are never liked the breakfasts they had so we waited now it is past 10:30 and they still say breakfast we now called for them to tell us they changed it too 11 we are not happy what so ever they make breakfast all day but not lunch... We will be taking our buisness to some place else from now on they lost us as a customer considering we been waiting all morning pretty much on empty stomachs well done McDonalds well done!
So slowwww if you wanna stop here before work definitely give yourself an extra 30 mins or just go somewhere else
I really didnt think it was a crime to pay with cash. Even held up the $20 bill so the cashier could see it but she still shoved the debit machine in my face then when she realized I had cash she rolled her eyes at me, groaned and snatched the $20 bill out of my hand.... Horrible... Like I know its Monday but come on... Parking: The only thing good about this McDonalds is that it has a lot of parking...
I have been going here 20 pluse years for coffee and this morning I went for the usually coffee and the girl that too the order put in a small instead of a meeting so no big deal. Went to the pick up window where they told me I said I wanted a medium the manager was at the window and started yelling at me that I should of said medium which I did and have a witness it was the workers mistake not mine. And I would like a medium she continues to yell and say it was my fault when no the worker who took the order got it wrong. Rather then just giving me the coffee I ordered she continues to yell and I told her you dont talk to customers like that when an employee has made a mistake you rectify it. I have worked in the food service industry for 20 and never have talked too or been talked to like thatGeneral managers which I will be calling today! She needs to be fired as she also seems rude and negative towards the staff. It was the morning shift of June 21/23 at 1045 am.. She also would not give me her
Really nice atmosphere, well layed out and organized. Great service and staff.
Very sketchy people in and around this building. Staff didnt seen to do any real upkeep, no condiments readily available staff seemed to be more focused on talking ti each other and doing pickup window then being at the front.
Just like any other McDonalds...nothing stood out.
The women manager there is absolutely horrible. She yelled at me at the drive through cause the person taking the order got it wrong. She was having trouble at the till. The difference was$0.20 for a med coffee and the worker ordered a small. I would of paid for it no problem. I have been going to that location for 30 years and will never go again. The service has slowed down also you always have to park and wait. The manager would not tell me the general manages name as she knew she was wrong for doing that. Pradhar you need to correct this manager and watch her with the staff she was quit rude to them also she needs to go! I was there June 21 at 1045 am so you know what manager that was.
I am sure drive thru is great, however, both times going inside the restaurant was not great. 10 minutes just for a large fries. And they remove your wait number before serving to make the stats look better.
Ordered 2 Mcwraps at july 10, 2023 8:15pm The chicken & Bacon Mcwrap had no bacon at all.
If I could give zero stars I would. I have never once come to this restaurant and had my food given to me at the drive through window. No matter the time of day or day of the week, they park me every single time.
Somebody sleeping at a table and some guy hanging out in the ladies room
Not so much a drive-thru, more of a park-and-wait.
Easily the worst McDonalds in lethbridge. Id rather drive anywhere else. Food is always haphazardly thrown together. Youre always parked and then waiting 10+ minutes for your food, which will most likely not be what you ordered. Just do yourself a favor and go anywhere else
I ordered a large decaf at drive thru. Asked me to pull on the side. I waited more than 7mins so I went inside to get the coffee. She handed me a room temperature coffee. So they dint brew a fresh pot like they did they were going to do. The store was did and the line up was one deep. No excuse for poor service. The manager apologized
Every time i come to this location, theres a problem. Last time there was a hair in my sandwhich and they were short tempered with me when i asked for a new burger. Today i went and was supposed to receive 4 sauces in my order. They missed my dip and my sandwich. When i pulled through and politely let them know they missed items, the supervisor or manager again gave me attitude. When she returned with my items, i was still missing a sweet and sour sauce but by this time im too flustered by the atrocious service to say anything. I work in a different drive through so i understand it can be chaotic and busy. But this deive theough consistently handles their mistakes unprofessionally
Good play place, excellent staff.
Nice McDonalds in Lethbridge. Staff was very friendly and professional. Conveniently close to the Lethbridge Viaduct and multiple amazing parks. Place was very clean, food was nicely crafted and tasted great. Multiple options for ordering, at the till, ordering screen at the entrance, inside on the app or curbside through the app. Parking: Not the biggest parking lot but enough spots for vehicles not towing a trailer. Kid-friendliness: Staff was friendly, and didnt forget a happy meal toy or any ordered food. Wheelchair accessibility: Good wheel chair ramp and access door opened and functions.
Every time I come to this McDonalds. The order is consistently messed app. They park you every single time. The food is cold, cuz they parked you. And they are also not very consistent. Terrible terrible. Choose another McDonalds.
Only rated 1 star because I couldnt go lower. Horrible customer service Went through drive thru. They asked me to pull up front and wait like normal. Took 30 minutes to get my food.
Great place for food in a hurry!
Not Giving Respect to the Customer and Right now when we go to take order They told us That Mcdonald Is Closed Now And even Did Not Gave Any Reason
Slow service. I always get charged more than Im supposed to. When has the ice cream machine ever worked? dont recommend this location Took 15 minutes to get me my food. I walk in and everyone is completely complaining about how slow the service is. There is no service. Food
Dining in was a mistake. The focus of this location is the drive through and the line up of skip drivers picking up orders
Fast food is defined as getting your food in a quick and timely fashion not ordering and waiting for 20 minutes in the parking lot.they should change their greeting to welcome to McDonald s please park
Very good.
You would think getting the family McDonalds on the way home from Whoop up days would be a fun treat, but when they forget to give you a Big Mac and dont find out until you get home, its rather inconvenient. So my wife called the branch we ordered from to let them know we didnt get the Big Mac, so with no offer for them to deliver it, I had to drive back from the west side to Scenic Drive to get the missing Big Mac replaced, with a little sorry from the staff member, Im not one to ask for any compensation but I also wasnt offered anything for the inconvenience other than sorry, Ive had better McDonalds experiences before from other branches.
Not the fault of the folks that do show up for work, but this location is understaffed and it shows. Went through the drive through and was asked to pull ahead and they would bring food out to us. Waited a good 10 minutes and finally went inside to inquire. There was a cart stacked with orders waiting to be bagged and delivered, only one girl on the till and likely no more than 3 others trying to keep up with everything. As for atmosphere, sadly this location is close to the Galt Gardens park which is where a lot of the citys addicts tend to gather and thus congregate into locales close to the park making for a not so family friendly atmosphere.
Update: still soooooo sloooooooow. -1 star. Food is fine but your drive thru service stinks, 90% of the time it s sir please park while we wait for your order to finish
Food was fresh but was like they rushed the order. Ordered 2× Quarter Pounder with Cheese meals, Asked for no pickles no onions. Looked like they forgot and then scraped them off as there was onion still in the burger and the ketchup was missing. Fries under cooked... Fries are an ongoing problem as they rush them. Service was good and courteous
Declined my online order after taking my money because the payment didnt show on their end. Didnt get my food
Tried to do the drive through here last Friday (Sep 1, 2023) as we were in a hurry. Could see vehicles lined up so almost changed our mind but they were going through pretty fast so I went. Ordered two Egg McMuffin meals and some extras. Moved ahead, paid and then was told to just park in front of the building. A few minutes later a girl comes out with a bag, I opened my window to see if it was our order, it was not. She was searching the parking lot for a car who had ordered this meal. While this is going on more an more cars are coming from the drive through and parking in the parking lot. The girl comes out a little while later with another order (still not mine). More cars are parking. I go inside and wait in line to see if I can get my order. It has been close to 15 minutes and only stopped because I thought it would be FAST. The inside is empty, the parking lot is full. Finally get someones attention and ask about my order. I am told they are getting to it. I ended up leaving without food or my money. I feel totally ripped off. Not sure who is running this place but they need more help, or something. Also just sending everyone to the parking lot so you can take the money and move the line along gives a very false impression so people think it is not going to be long. I am not happy and if I could give a negative star rating I would. My advice? Eat somewhere else, I will.
The worst, most unprofessional service I have ever experienced. I really dont expect much from fast food, but this was just awful.
Amazing service and cleanliness The food was awesome and the chocolate milkshake was just amazing Sumit was working there and he suggested some add on to the burger it was so delicious thanks sumit for suggestions and amazing customer service.
Great cup of tea!
I cant believe people still eat here. Have you not seen the documentaries on what they serve? How its made? What is in it? It states right in the documentaries, if the product wasnt washed with bleach. It wouldnt be fit for human consumption.... Gross I avoid McDonalds at all cost Also, if you follow the franchise time lines. You will notice the great depression unfold right before your eyes. From all characters McDonalds had decades ago, To the McCafe. Just a downward spiral.
Its McDonalds. I did not expect much.
Slow, disorganized, cold food.
They gave me the wrong burger and my fries were undercooked Dietary restrictions: I cant have buns Food : 1/5 |
Dirty tables, average food or
Great thumbs up
We sent our order in via mobile while already parked and when we selected what parking spot was 20 minutes before we received our food and it was cold.
Lots of homeless people
This McDonalds and any McDonalds in Lethbridge is absolutely terrible. They make you pull forward for something as simple as 2 breakfast sandwiches. You have to pull forward and wait even if there is no lineup. To come to a fast food restaurant and be consistently told to wait 9 times out of 10 is horrible. Service definitely needs improvement. The worst part is the egg was undercooked on the sandwiches. I am at the point where I dont even want to bother going here again. If youre not waiting for 5 minutes or more in the parking lot, youre lucky! P.S. I am writing this as I wait..
Fast, friendly staff. Food was hot and good. Latte was also delicious!
Friendly staff and a decent McDonalds experience. A little bit of a wait for my Decaf coffee. Its a bit open store but it seems empty and awkward by design. But it is clean and the staff seem to work hard.
Stopped in the drive through. Ordered 1/4 pound with cheese and large fries. Fries were cold and not done. Burger was cold and definitely in the cold tray too long. Thank the lord the coffee was hot. Don t waste your time unless for the coffee
I was asked for my order three times before the order was actually put through and then I was told to wait out front, I waited 20 minutes just to go through the drive through again and be told they forgot to bring it out. Absolutely ridiculous, hire more staff or teach the staff you have how to work.
called to get my address changed on an order (2 seconds after i placed it). acted helpless and clueless as if the driver wouldn t take the address in a piece of paper. they hung up on me and now i m in a queue of 50 trying to tell skip the different address
They just started, give them a chance
Last burger will ever have at MC. Black lettuce so sick of it. Done will never go back. Food : 2/5 |
Fast and hot
Meh....McDonalds.....