Premier Inn London Stratford hotel in London

Three automatic check-in terminals are available in addition to a receptionist. Very well placed. The room was spacious and pleasant (I had a three-bedroom to myself so...). In terms of value for money and distance from Saint-Pancras, having had other hotels much further away and more expensive, its really the best! The evening meal is really good, having seen my colleagues take different dishes. Walkability: Located less than twenty meters from Stratford International

Comfy, quiet. What else do you need? For some reason other alternatives around this side of town are rare. Nice decor in the foyer promoting #marijuana (Im not joking, but Im not sure theyre aware!)

If you want running hot water at some sort of pressure you can wash with dont bother. Stayed here multiple times on business and same poor hot water issue on multiple floors and rooms.

Really nice and perfectly situated hotel with very friendly staff

pieces of food were coming up the bathroom sink that smelled horrible. was charged twice for the room and staff were not helpful, had to work most of it myself and speak to multiple members of staff over the span of 2 days to even begin the refund. ran out of food for breakfast. pubic hair found both in the bed and in the shower.

Perfect location for shopping and Olympic park. Rooms a little scruffy around the edges. Problems such as broken electronic locks meaning a member of our party couldnt access their room. Staff polite and helpful Rooms : 4/5

Rooms: The rooms are always clean good beds clean toilet clean towels and lots of hot water. Food and drinks: There s always good food available

I stayed here for nine days.The reception is a desk and not on the ground floor. Not at all welcoming. You do pay extra for a self-service breakfast, and it was okay.But I decided to only eat there once as I didnt like the setup as lone traveller The room was fine but dark, and the setee didnt look clean.However, the mattress was one of the best Ive slept on

Found big bed bug walking middle of the night on our bed We couldn t sleep. I have complained same day and they gave me website to complain about it and I have sent the bug pictures and videos to them. They just apologised no compensation. Nearby activities: Enjoyed shopping.

Found bed bug in our stay if I could I would attached the video. Bug is running all over the bed during our stay. It was really insane. We couldnt sleep all over the night.we also emailed regarding this sensitive matter to the premier inn but didnt get any help crazy crazy crazy Rooms: Just Be aware of bed bug attack

I had such a pleasant stay at this premier inn. the room spacious and immaculately clean, the bed was comfortable too. Staff were very polite and well mannered. Id recommend staying here.

Comfortable bed, clean room, delicious breakfast and perfect location for shopping and travel into central London

Alway clean & tidy with a wonderful bed. Rooms: The accessible rooms suit my needs well, Rooms : 4/5 |

Lovely hotel, wonderful staff and beautiful rooms.

I come regularly to this hotel for professional reasons, very comfortable bedding, quiet and well soundproofed The reception has been renovated and this is very appreciable Good WiFi signal, USB socket near the beds ideal when you dont have an adapter to charge the phone Close to the very large shopping center, large international train station for easy travel, numerous shops and diverse restaurants for all tastes However, big downside This is the second week where in the middle of the night there is a power cut on the 6th floor Already reported on Wednesday October 23 in the morning Last night again power outage and no improvement Very average at the price of the rooms to get up in the morning in complete darkness w no light or electricity so no kettle for coffee Please react Nearby activities: westfield shopping center + central station Walkability: Pedestrian access to taxi and train station

Love lean hotel. Low staff on reception and bar restaurant so waiting times quite long at busy times

Been going here for many years but after the refurb run much worse got here and they gave us the wrong room and took ages to do it then when we tried to get the right one refused to admit that they had done wrong

Good location, good service, clean and nice buffet breakfast.

This review is purely for the service received from Monica who works in the Social which is the bar and restaurant area within the Premier Inn Hotel. Amazing service from start to finish. Good attention to detail, friendly and professional. 5 stars for Monica

As a family member of a whitbread employee, totally let down with a booking that left 2, 18 year old students out on the street with no other choice but to find a last minute hotel at 4x the cost! Staff were jobsworths, manager was conveniently in meetings and customers let down. Despite trying to reach a resolve in paying full price for the room rather than staff discounted, staff were not interested. Not only have Premier Inn lost business tonight, but also upset and lost a customer, that s an employee. Nothing good to say about the way the customer was treated. I would never book a whitbread premier inn hotel again, ever, based on this experience! I hope someone at Whitbread picks up on this and considers changing the staff at this site for AI Chatbots & screens on site, as I m sure AI would have offered a solution that would have worked out better.

Hotel refurbished & now very smart. Bit of a downside, though, more D.I.Y check in & out, which means hardly any staff. Plus, the lifts, really, really slow, seem to stand around waiting for ages. But, rooms are very nice, new mood type lighting around the headboard also nicely ddcorated bathroom with a lovely shower.

Short notice of the refurbishment so no breakfast

Very good. Friendly staff and perfect location. Scored lower for service through no fault of their own due to refurbishment.

The location is very good. There is a large shopping mall right next to it. It has all kinds of food, entertainment and shopping.

Ideal for olympic park, the shopping and tubes to inner London. And the Abba Voyage venue.

Don t answer the phone.

I stayed her overnight, it s not a five star hotel, but the location is good, rooms and bar are functional and clean, some build work whilst I was there m, but just shows the owners are invested. Close the both stations

Cheap, clean and large room in the largest shopping center in London, but it does seem a bit shabby. All in all okay, but unfortunately it takes, without exaggeration, up to 15 minutes for reasonably warm water to come out of the tap. The Caution - Hot stickers in the bathroom taunt you when you wait for warm water. As in all Premier Inns, unfortunately there is no toilet brush in the bathroom and the toilet paper is also of the cheapest kind. Rooms: Cheap, clean and large room with warm water after a long wait. Nearby activities: Westfield Shopping Center, ABBA Arena, London Olympic Park with London Stadium, Meridian Line at the Square, Stratford Station with public connections everywhere Food and drinks: English breakfast is okay, but there are no rolls (only toast), no cold cuts and no cheese.

Highly recommend staying at this premier inn when in the area . We were very impressed with everything . The place is immaculate the dining area is lovely food very good breakfast excellent . Most impressed with the staff so friendly helpful engaging . For a budget hotel you receive far more than a budget experience

Had a great stay for one night at London Stratford. Was welcomed by a very polite and patient young man who helped when the check in booth didnt recognise me, I think he was new as was training with another member of staff. Had pre-paid for evening meal and breakfast. The meal surpassed expectations and was lovely. Well presented, cooked well and delicious. Recommend the chicken curry. The refurbished restaurant and bar area is very nice. Comfortable, modern and relaxing. Comfortable bed and slept nicely. Much quieter than I anticipated for a Friday night. Had a good waterfall shower and the room was spacious and had everything I needed. Lobby area had a fantastic area for help yourself supplies such as extra tea/coffee and iron/ironing board - great idea. My only issue was the WiFi. Could not connect to the free or paid WiFi. But coupled with that, normal phone service is horrendous in Stratford generally but this building in particular. I couldnt call my partner, couldnt open apps and could just about send a text albeit very delayed. This also meant my phone was confused about the time because its linked and set by the network. Was very disappointing and quite frustrating as a solo stay. Also, come on Premier Inn, wheres the decaf tea. Decaf coffee, but us tea drinkers are left out.

Rooms: Very practical and modern rooms ! Hotel of great value. Nearby activities: Stratford shopping mall open 7/7.

Stayed here to go to ABBA show

Great location for the Olympic park & Copper Box arena. Plenty of shops, restaurants and bars nearby. Special mention to the lovely staff at breakfast. Very friendly and helpful. Rooms

Great rooms, nice bar / restaurant area. Newly refurbished and very tasteful. Table menu is very much deep-fried or defrosted and the presentation looks very much like the chef is having a bad day. Great place to stay, but eat out Rooms

We have just been here for the second time, we went to the Tottenham Hotspur stadium for an NFL game, the previous time was the Wembley stadium. The hotel has excellent public transport links everywhere in London. The staff is kind, the room is clean and functional, with comfortable beds, a great choice for 1-2 nights. The breakfast is very delicious, with a great selection. Westfield is a great opportunity for shopping and dining. This is one of the best hotels when I come to London, I highly recommend it to everyone.

Great location to access milenium park and Westfield. Great tube access and parking if needed at Westfield. Rooms are well priced Sbd have all you need. Bathroom is well sized with an excellent shower. Cooked breakfast us really good with plenty on offer. Coffee machines do bean to cup as well. Staff are fredkt and helpful. Renevation work was taking place on my visit but caused no issue.

Be prepared to wait 15 to 20 mins for lift. Hotel was under renovation.

Walkability: Near train

Very good location just a short walk from a host of transport links. Hotel was clean, and quiet and is within a huge shopping centre so no issues with finding somewhere to eat, drink or shop

Hotel is undergoing renovations. Air-con making rattling noise (even turned off) as it s connected to main system. Rooms

Very clean and nice location. Friendly staff as well

Excellent service from all the staff at this premier inn. Ive stayed there for work multiple times and each time I am always impressed by how attentive and friendly the staff are. The last visit, I used the Premier Plus rooms, and they are definitely nicer, but the standard rooms are very nice too and perfectly adequate. I dont think Id go anywhere else now when working in the area and intend to go back socially, as its a great location.

No way I did was visiting National Rail station & not this hotel

Currently undergoing reservations but staff are lovely and beds are comfy. Clean as well! Good location opposite Westfield and within walking of Abba arena and West Hams ground.

Great location right next to Stratford high street. Bus stops at the doorstep. Westfield shopping centre a 5 minute walk.

Had a great stay at the Premier Inn. Had an issue with the air conditioning and the staff were all over that and fixed within ten minutes. Staff were friendly and really helpful. Great location and would recommend the Premier plus upgrade

Stayed here for a week for work, the biggest issue we came across was the lifts, as one was out of order (although this was mentioned when we booked). With just 2 lifts, and the premier plus rooms being on the 9th floor, it could take 5/10 minutes to make it up/down unless you wanted to take the stairs! Super clean room, amazingly comfy bed and a great breakfast as can be expected. Very easy access to stratford international DLR and Westfield, so good food and transport options. A good, clean premier inn :)

The location is next to parking lots, stations and shopping malls. Suitable for park-and-ride tours in London. You can stay here overnight, visit London the next day, and drive home after dinner.

Very good stay. Unfortunately, the restaurant was being refurbished, but we were given complimentary teas, coffees, fruit, croissants etc to make up for it. Which was nice

Great location for Westfield Ongoing construction work at the hotel meant no breakfast, evening meal or bar And only one list seems to be working To be fair, they did email us before hand advising us of the above Rooms were nice Beds super comfy

Very Busy check-in, however convenient parking in westfield about a 2 minute walk away.

Fast and courteous, we booked a luggage box with the Stasher app.

Perfectly situated, room was great but staff not amazing. Bit of a wait for food.

Stayed here plenty of times. Staff are friendly, food is good and rooms are modern and cosy. The bar can get busy when the West Ham are at home but staff are all over it and serve the drinks quickly. Never had to wait too long for a pint.

Great location, rooms very well equipped. Negatives - window very dirty made the view out look like it was grey and cloudy all the time despite being clear blue skies. Shower water pressure is dire comes out like a dribble Lifts - only 2 out of 3 working and you have to wait ages to go anywhere, if it s busy you have to queue just to use a lift. Rooms: Shower pressure is poor Windows are filthy Walkability: Very very close to Westfield shopping centre. Pub within 50 metres.

Downgraded slow service for the poor staff trying to check in a rush of guests and serve in the bar at same time. Great location for shopping at Westfield.

We have quite bad experiences to stay in this PI stratford. First, we arrived early and want to pay £10 to do the early check-in, but the reception counter was no one in there, drop bag as well. 2nd, we are request for bath tube in room, and we are book the plus room. But finally it s shower, the water pressure in not enough also. What s the point to paid more in plus room???

Used this hotel for a recent trip to abba voyage.. perfect location for it Rooms: Clean and tidy Rooms : 5/5 |

Thank you to Monica on reception at 8.30am 28 June who kindly helped me to download a document for court and print them. I was very grateful. Also would mention one of the guys on reception when I booked in - very welcoming - so many thanks. Nice rooms on 10th Floor - no complaints very comfortable and nice lighting, spacious shower. I always stat at Premier Inns.

The only negative thing was that the lifts had a mind of their own, didnt help that one wasnt working Food and drinks: Brilliant breakfast

Best ever

If you want to get your daily steps in for the day, look no further! The queue for the lifts to all floors including reception was ridiculous. Only 1/3 lifts operational. Alternative is 153 steps to reception, plus any extra depending on your floor. Shower water was cold in the morning. Only positive was the location and view.

Brian is great and helped us with breakfast!

Fab stay everything was lovelly deffo stay again

Receptionist would have been more suited to the clink or Russian prison no verve or welcome shown to guest. Not as if ur not paying premier prices too. Westfield shops great if u want designer goods tho. Breakfast and attention to services and welcoming meals has gone down in my opinion . Rooms: Could be a warner! Plus get air con working Walkability: Near the station and lift available

Nice budget accommodation short walk distance to both train and bus stations.

Great place to stay right next door to Westfield for shopping beds well very comfortable and breakfast was delicious

Well! Where do I start? Check in was ok I guess nothing to note there particularly, but the welcome was a little below par. It only went downhill from there. Our evening meal was absolutely shocking. The starters arrived and were ok. The main course then arrived whilst we still had all the plates on the table. The pizza and the chips were cold, they forgot our sides as well, so we had to chase that up. Shortly afterwards we asked for some more drinks. The staff were absent throughout the meal and only appeared when delivering a meal. After 20+mins, we asked about our drinks which they eventually brought over. Our daughter took a trip round the room, the staff were all hanging round the bar chatting. When the drinks eventually turned up we told them we would not be paying for them due to the shocking service. Our finished plates sat on our table for at least an hour before we went looking for staff again to ask about our desert! This resulted in a 17+ minute wait for a chocolate brownie. We asked for the manager, who proceeded to shrug his shoulders at me when I dared to complain, and said no i didnt! Its just a gesture that I do are you for real?? Is this really an appropriate attitude for a manager? We told him we were not paying for our drinks or the onion rings or extra chips, to which he replied oh I see you are on the meal deal as if we are just trying to get something for nothing. I seriously suggest he takes part in management training as it left a lot to be desired. His final parting shot is that we were not welcome for dinner tomorrow!!! Like we will ever be coming here again! The feeling was the same generally in the restaurant with others leaving before before the meal was done. As we left we heard people in the reception refusing to stay in the hotel as you cant even get the basics right! No words! Sadly breakfast was equally appalling. Never again

Everything you need with cheap parking at Stratford international and right next to dlr, underground (5 min walk through shopping centre) and the King s Cross express train.

Booked the hotel for easy access to the ABBA Arena.The Premier inn is located next to a large shopping centre and multistorey carpark. Good choice for a stop over. One thing that I didnt like is all floors can be accessed without a key card you cant get to the room corridors without a key but still doesnt feel safe Why wouldnt you have the lift only go as far as reception without a key card? Then need a key to continue to all floors? Room was good but not sure I would go again.

Why are the lifts sooooooo slow?

Went down for baseball, if you are going to West Ham stadium its ideal.

Stayed overnight on a business trip. Clean rooms, helpful staff, the buffet breakfast was both fresh and hot. Standard Premier Inn rooms, but thats not a bad thing.

Really enjoyed my stay. I prefer this over the Hilton across the road simply because of the parking. The parking is directly opposite the hotel so you don t need to get wet on rainy days.

High priced for a quite worn hotel. The room was nice but the rest of the hotel would need some attention.

Stayed for a gig at London Stadium. Right next to Stratford International rail station but a longer walk to tube and DLR network. Our room was clean and newly furbished. All was good. Our only criticism is that the lift to our 6th floor room didnt seem to like stopping on that floor! We had to get off above or below and use stairs. Also, generally the lifts are very busy so stairs are a good option if on lower floors. Very expensive overnight stay as prices are sky high when there is a local event on.

Great location. Booked a double room for two adults, to only have 1 set of towels for the shower. At 10am the cleaner just walked into the room to start cleaning, although checkout is at 12 midday. Staff werent overly friendly. At 200 quid for the night our experience has fallen short.

The restaurant and bar area was FILTHY. Stained, ripped sofas, and dried spit on one of the chairs at breakfast. I waited over 20 minutes to check in, as only 1 out of 3 machines was working. The staff tried their best but they needed more personnel as they were swamped. I ve stayed at many Premier Inns across the UK. This is by far the worst. Rooms: I stayed in a Premier Plus room. Having a mini fridge was great for keeping my meds at a safe temperature, but that was the only positive. Food and drinks: At breakfast the food was either undercooked or practically burnt. The pastries were lovely though.

Rooms: Standard premier inn room, if maybe a bit on the small side. Shower is good, but would be better with a diverter. TV oddly defaults to ITV every time you turn it on(???). Wi fi is terrible. Probably to sell their ultimate wi fi. Lifts are slow and feel rickety. But they have the usual beds that always give a good nights sleep and are in a great location Nearby activities: Westfield shopping centre is about 30 steps from the front door - we didnt bother with breakfast, just bought stuff from Waitrose thats 5mins walk away. Parking is £16 per 24 hours. Walkability: Olympic park is easily walkable

Very nice and clean room, cool view over stratford. Guy that signed me in was super friendly.

Nice hotel attached to Westfield Shopping Centre. Rooms were clean, comfortable and well maintained. We were on the 8th floor and had a great view. Although the hotel was busy, there was no noise to be heard at night and we had a great nights sleep as a result. Breakfast was very good too in the hotel restaurant and restaurant staff were friendly and helpful. Great place to stay when attending the ABBA Voyage show. Black cab from rank outside the hotel to the ABBA Arena cost £10. Would stay here again and would recommend.

We loved the location. The beds are very comfortable. The playground in front of the hotel is very nice for the little ones. The mall next door is superb. Easy access to London Stansted airport. The train station is in front of the hotel, the underground directly accessable via the mall (8 mins walk). The breakfast was good. The public areas need maintainance.

Very comfortable with great service in a great location

Usual strong Premier Inn standard. Best location for transport etc. Whats not to like?

Shocking customer service, shocking checking in times shocking bar service, luckily I m not in a hurry becoz it was a 20 minute wait for 1 pint 20 minutes to checking, all areas have 1 member of staff

Great location attached to the centre. Nice new rooms

Would have rated it higher if there was a window that could open and tea and coffee in room. Didnt want to keep coming downstairs and I was on the first floor. Also TV volume was set so couldnt adjust it lower. Rooms: Nice but small, no windows or in room and tea & coffee facilities. Walkability: Very close to Aldgate East Station. A bit hidden so you need to look very closely to find. Food and drinks: Continental breakfast only Selection of drinks 24 complimentary tea & coffee Loads of food places along street

I don t usually write negative reviews but the customer service I received during my stay over Easter weekend in London has forced me . Told the lady at the desk to please have our room cleaned up since I was travelling with kids . Came back after a tiring nerve wrecking to find the room was still dirty with no fresh towels . I called the desk where I was offered an apology and since room service had left , the best they could do was bring over fresh towels . Guess what ? That didn t come up either . Hotels are generally preferred because of cleaning up services otherwise air Bnbs are better as they come equipped with kitchen and much more . While the location is great the service was truly disappointing.

Check-in/-out was very easy and efficient; room was clean, comfy, and quiet; breakfast was good, and staff were friendly and attentive. Cant really fault it.

I recently had the displeasure of staying at the Premier Inn Hotel, and it was undoubtedly one of the worst experiences Ive ever had. From the moment I arrived, it was clear that the level of service and cleanliness fell far below acceptable standards. Firstly, despite repeated requests, the staff consistently ignored my pleas for extra towels. It was only after numerous inquiries that I finally received them, and even then, it felt like a Herculean task. Moreover, upon inspecting the bedding, I was horrified to find hair and stains scattered across it. It was evident that the room had not been properly cleaned or maintained, leaving me questioning the hotels hygiene standards. In an attempt to salvage the situation, I requested a room clean whilst going out in the morning, only to 4 hours later to find that it had not been attended to. The excuse given by the cleaner was flimsy at best, and it was clear that there was a blatant disregard for customer satisfaction. Overall, my stay at Premier Inn was a complete waste of money and an utterly disappointing experience. I would strongly advise others to steer clear of this establishment unless they enjoy subpar service and abysmal cleanliness. Conclusion: Save yourself the trouble and find accommodations elsewhere. Premier Inn Hotel is a prime example of how not to run a hospitality business.

Staff are ignorant

In need of long over due refurbishment and maintenance. Problems with lifts leading to long waits. A cash cow being milked at the expense of the customer.

DO NOT STAY HERE!! 1) The lifts are poor, found myself waiting 10minutes to get upto reception. 2) Its impossible to reach reception by telephone to even raise a query - evident when I noticed the ring volume on low which means no staff can hear an incoming call, highly damgerous if a customer ever had an emergency. Dreadful level of customer care and attention. 3) The WIFI is probably the worst Ive experienced in any hotel establishment during my time, absolutely scandalous, and to top it off Premier Inns so called ultimate wifi is also poor, all a monkey making scheme. 4) The lady on reception requires training again, her attitude is disgusting. Took an hour and a trip down to reception to query where my iron was because no one could be arsed to pick up the phone. Thankfully this is the first and last time Ill be staying with Premier Inn. Head over to MOXY if you would like a higher level of customer service and amenities.

I am just coming to the end of a 4 night stay at this hotel. My mum and I have enjoyed the comfortable beds and delicious breakfast. After a complication with the room, Ivan the manager on duty, found us the right room. He could not have been more helpful All the other staff have been friendly and helpful too. The beds were comfortable and its in a superb location. I made it in to the centre of London in just under 40min by train and its only about 25 mins to City Airport.

Never answer the Phone !

Similar to all other PIs. The entrance is on the ground floor of the car park A, which is just to the left of the entrance of the Westfield mall. Rooms are comparably smaller than other PIs. The rooms have no air conditioning (mentioned on the website), which will be terrible for summer periods. Rooms: Small rooms. Its comparably smaller than other PIs Ive lodged in. Nearby activities: Stratford Mall is closeby and hosts lots of shops, stores of all kinds as well as Restaurants.

Great staff, upgraded room was well worth the extra , very clean

Midweek trip

The most spectacular place to be in straford

An excellent two-night stay, as I was Following The Fulham away at West Ham (who play at the nearby London Stadium). A shout out to Premier Inn, Stratford, employee AREYAIN who went out of his way to be helpful - thanks so much!!

Modern hotel in a good location, just a short walk from Stratford station. Comfortable, quiet rooms with air conditioning and a modern bathroom. Quite a nice view of London from the window too. Didnt have breakfast but Premier Inn breakfast is usually pretty good. Docking a star as the water in the sink was draining very slowly, and I found a pill (???) on the floor, which is obviously quite the health and safety risk for people travelling with young children.

Room wasnt ready at 8.45pm, spoke to staff member and they literally couldnt have cared less.. told me to email guest relations

Quiet, clean, fantastic value. Great location.

Great hotel

As with all premier inn hotels, it was good value and clean and comfortable. Came for a music festival nearby and was pleasantly surprised by the price and quality of accommodation. Accessibility of the site to the O2 was key and it was good to have a tube stop in walking distance. We will return. Our only complaint is that on two occasions during our 3 night stay our room keys had stopped working and this meant that we had to go to reception, taking some time given the relatively slow lift system in place here. Not sure why or what happened but this was rather annoying and we would be grateful if it can be fixed!

Great location for shopping in Westfield or for ABBA Voyage Rooms: Comfy modern rooms. Spotless Nearby activities: Westfield shopping centre ABBA voyage arena Safety: Happy with safety. Key cards get you onto your floor so no one can wander the floors Walkability: Easily accessible from Stratford train station Food and drinks: Plentiful breakfast. Suitable for all. Bar closes early but enough selection to relax and have a few drinks

My favourite Always Rooms

Amazing location

I have booked a family trip for 10 days during Christmas time. It cost me in total £ 820.50 over the EDreams website. Everything paid . As my family - my pregnant wife and our full energetic 2 year old daughter - arrived at the hotel a receptionist told us, that we need to pay our stay because it hasn t been paid yet. I insist that it s all paid. The receptionist insisted and urged me to pay again since my family was exhausted and there was no time and patience to argue. In the room I checked my account again and saw that our stay had been paid over EDreams which works together with Premier Inn. WHY making me pay twice? Oh no sorry it did not show in the system that is paid. We are going to do a refund , the receptionist said as I confronted her again. Since the 22nd December 2023 until today 10th of March 2024 I m still waiting for The Premier Inn to refund me £820.50. After several calls and endless hours in the waiting line the hotline staff from Premier Inn keeps saying that the amount was already refunded, but the money didn t enter my account and no proof of transaction was shown to me. Nobody tries to help, solve the problem or takes me seriously. It seems that the hotline even blocked my number. It has been a terrible experience over all. This service was nothing else than a robbery, a fraud, a total delusion. And your breakfast with all the convenience food is disgusting. The scrambled eggs which are mixed with milk or water to keep it cheap are an insult for any chef and person who likes to eat. I will thank you when I will finally get my money back, thank you but never again! I do not wish for anyone to go through such an experience with Premier Inn. Please stay away!!! Never again

Same as any other Premier Inn

Only 7 mins from KX cant go wrong. Great staff. Go there

Well located to Westfield Shopping Mall and Stratford Stations. Hotel room was clean but does not look like they ever clean the windows. It s fine building tower block hotels for views, but not if the view is looking through dirty windows.

Great location at Westfield shopping centre Stratford and Excellent rail connections.

Amazing as always

Good service

Excellent Customer Service especially from Joel and Malaika who work in the f&b department. I d say i m a fussy guest but without any hesitation Joel made the food to my specification and put the tv channel of the guests choice in the bar. All of this was done with a smile on the face and left a good lasting impression for the hotel.

Love it right next to the tubes too!

Nice place to stay

Great location for Westfield shopping centre. Automated booking didnt work. Good service from check in staff member though.

Its a good location for a London visit. It is the usual Premier Inn format, so you know what you are getting. And there is a micro brewery next door! It is on the edge of the Westfield Stratford shopping centre. You have to go outside to get to the hotel entrance but its just a quick dash if the weather is bad. To find it either head for Waitrose or the DLR station. Its good for getting into central London if you use the Elizabeth Line. Typical journey times are: Tottenham Court Road 17 mins Bond Street 20 mins Paddington 23 mins

Avoid at all costs if you want to obviously use this for breakfast as a walking customer !!!! Walking customer as you advertise breakfast to non-residents as London residents I thought Ill give this a try Well what a shambles even though I phoned up the day before to plan the whole activity We were told 10:30 kitchen closed My friend arrived at 10: 15 You said to me by message is like a ghost town around here no staff present Did speak to someone eventually I arrived and he said kitchen closed cant get served I said we will get served they close at 10:30 Its not 10:30 So we managed to get a table and we paid £22 when your website says £9.99 So obviously with your breakfast you pick your own breakfast Which we did obviously I finished first and I obviously went up to our table and started eating Well Ive never been disappointed in my life cold So I had to go back up and go can you please put this in the microwave My friend was also disappointed if never had a premier room before and he said thats overpriced and he even said its even got in the microwave what the hell Id like to formal complaint over the phone spoke to a team manager and they didnt want to know great customer service !!!!! Nearby activities: Shopping centre Olympic Park

Great hotel

VIP room has no phone to call from the 10th floor, so I had to go downstairs to get coffee pods and milk. Breakfast has no taste. Rooms were good and clean. Location was great. Not sure the price is justified.

Stayed 1 night to attend Abba Voyage. Rooms: Rooms comfortable and clean as you would expect at a Premier Inn. In the bar area the sofas that were along the window seating area had seen better days, with rips in the arms. Im sure Premier Inn could quite afford to replace them. That I could say is the only thing that lets this hotel down. Nearby activities: Multi storey car park situated right next door and £16 for 24hrs parking so for London, good value. Abba Voyage arena at 15min walk away or 5mins in a taxi. Walkability: Big shopping centre next door and multiple food and drink places a short walk away. Food and drinks: Ate in the restaurant in the hotel, food was good and the service was quick.

Great place staff appear to be stretched. The dining area could do with updating.

Booked a family room. From the pictures, its very different to what is actually provided. Pictures showed 2 double beds. Instead came with 2 singles and a double. Not ideal with little children. Wifi is absolutely dreadful. Doesnt stay connected. Asked about another room.. Was never contacted. No fridge etc available. Dirty kettle. No soap etc. Unable to ring reception as no phone so had to travel all the way down in lifts to speak to anyone.... Not ideal for families. Nearby activities: Does have a small kids play area which is good.

Convenient and comfy stay. Very busy and not enough staff. Long queues to check in queue to leave bags after check out, queue for bar and queue fir breakfast. Staff very friendly and helpful, just needs a few more

Usual filthy dirty premier inn. Sofas all ripped in bar area . Sticky uncleared bar situation normal. Smelly rooms with locked widows

UPDATED since last visit in April 2022: Due to apparent lack of staff the cleaning is not done properly which is really sad, this used to be a great place to stay! We still love their breakfast buffet and their staff is very friendly. @Management: Please focus on quality of the cleaning with sufficient staff.

Very clean and quiet. Great location close to Stratford train station. With the Underground you can get to various destinations very easily. Shopping and dining in Westfield is also an advantage. Nearby activities: Olympic Park with AcelorMittal Orbit (genius slide) Westfield Shopping Center (huge)

My experience staying at premier inn at Stratford London was terrible, booking in was slow but eventually we got booked in, took the lift to the floor of our room and our key cards wasn t working so we had to go back down and get them activated, room was ok but wasn t brilliant just ok, but we were on a shopping trip so it was a good Location, when we returned to hotel we were informed breakfast was cancelled because of technical problems, but we would get a refund within five working days of the card you paid the booking, that s were it got worse, we didn t get our refunded and after 5 frustrating phone calls and after speaking to 5 inexperienced customer service operatives I eventually got my refund. It only took two months and at least an hour and a half of frustrating phone calls. Then they refunded me for the whole room price and I thought because I had had to Chase and chase for our refund it was compensation but no , They took it back the next day And just refunded me for the breakfast, the whole experience was awful and they read off of a script they really didn t care I will never stay with them agin Nearby activities: Good shopping Food and drinks: Don t no

worst place I ever seen

Thank to Mahin for giving 5stars customer service!!! You are so professional and helpful!!!

The rooms are large and very quiet, the staff is so friendly and the location is also perfect! Thanks very much, well come back soon. Kind regards from Amsterdam!

Would have been a higher rating...staff were excellent but not enough of them

Booked a room for my partner and I to celebrate my birthday for the 15th Jan 24 for one night. We checked in at 8:20pm. We meant to take the room, get ready and leave to go out for dinner. Arrived in, the room was very cold and even tho we turned the AC to hot temperature on, it wasn t working. There is no phone in the room so my partner went to the reception to ask for assistance. Someone came after a while to check, and confirmed the system wasn t working. He offered us to have a small heater for the night but to feel safe, instead to turn on and off the heater, we asked if it was possible the change with another room. The guy then went back to the reception to check and came to our room after long time to tell we could change room with another one that he checked before to come to us. The second room was on the same floor. Not as nice as the first one but we were happy to feel warmer. We turn the ac for hot temperature again but same problem. Not hot air was coming through. Again my partner went to the reception and asked for assistance. They changed again our room in a different floor. By this time it s already 11:30! We couldn t go out for dinner, we couldn t take a shower, we were just standing in the rooms for all this time waiting to know what to do. We ordered some delivery food and of course the food is never good enough when delivered than eating it fresh cooked. The third room even smaller than all the previous two, also had the system not working. We had to go to the reception and ask for the small heater at this point. We were so upset. Our plan to celebrate my birthday was ruined. We left the room at 9am next day and no refund or complimentary was offered. Absolutely a nightmare! So unhappy, so upset for the customer service! Terrible experience!

Standard premier inn, lifts can be slow and annoying that you need a lift to reception and then another lift to the rooms. Didnt like the fact that I could access my corridor on floor 8 without having to present my key, felt a bit unsafe in my room as anyone could walk in off the street. Rooms

Is in line with Premier inn standards Nothing to complain Rooms are warm and cozy Walkability: Very close to Stratford International Station

OK rooms, but maintenance is completely lacking and the staff is not friendly or well trained. Nightmare elevators, you wait even 10 minutes! Excellent location, attached to the shopping center and close to Stratford International station.

Check in very slow. Waited 45 minutes to check in. Not enough room to queue orderly so lots of people pushed in. Restaurant staff having heated conversations in their own language and others moaning about being stort staffed and wanted to walk out. Not very professional but felt sorry for them. But the prem plus rooms are lovely and have great views. Safety: None slip mat in shower would be nice and proper toiletries as the bottles on the wall are under the water and wash away.

Lovely & comfortable room spotlessly clean

Great location, friendly staff and excellent connectivity. Had an incident unknown teenagers banged on door at night disturbing, hotel didnt call the police and take action except telling us to go back. Asked for cleaning room three times and only on the fourth request room was cleaned. I really respect the staff there because I know them for two years and each time they have been very good. The hotel needs to improve fire exit security and improve lifts so that trespassers cannot enter the hotel. Will stay again for sure. I hope they improve on the areas. For the price paid the hotel is a bit above budget hotels and needs an upgrade.

Affordable comfortable room. No fridge no telephone . If you want something from reception you have to go down by yourself. Only 2 lift on service you have to wait a while till the lift arrive.

Situated opposite the Stratford International Train Station and attached to Westfield Shopping Center the Hotel is brilliantly located. If you Drive there, I recommend Just Park as its a 5 min walk from the hotel. Checkin seemed to take an age as they were chatting at one of the podiums despite there being a queue, the self check in wasnt working either. The room was comfy, although the floor felt uneven and felt like it was on a gentle slope. The hotel isnt brilliantly located for getting a cab, prebooked they didnt show up and the taxi rank was always empty.

Letter left in the door this morning to say no restaurant available this morning due to essential maintenance. Full refund will be given but not easy to find breakfast elsewhere as husband in wheelchair. Accessible room was very good though. Location excellent.

Well staffed and pleasant, entrance right next to Westfields Always stay here if working this side of town Rooms

As always Premier Inns are clean, comfortable and functional. Did have issue with inability to connect to WiFi in room on floor 3

Spent a night at this hotel as was attending the business show at the EXCEL centre. The hotel is located at the Westfield shopping mall so useful for shopping or food. The room was clean and modern. Shower was hot and generally, there were no issues. Only let down was the views were great if i could see them through the narrow and filthy window. The window was very narrow and made the room slightly claustrophobic. It was filthy on the outside which was a pity due the great views. (i was on the 10th floor). Only other issue was the restaurant was closed for breakfast and dinner. Staff were very cagey to say why it was closed. They also didnt know when it would re-open. Rooms: Rooms are modern and clean Nearby activities: Westfield Shopping Mall and easy to get to the DLR Walkability: Next to Westfield Shopping Mall. Also next to Stratford International Rail terminal which is only a 10 minute direct train to St Pancreas which is next to Kings Cross

Good hotel. Nightmare to find once Stratford westfield is shut though!!

Sadly its one of the poorer Premier Inns. Place looks tired and dated. Service in the restaurant was extremely poor. Staff had a couldnt care less attitude

Great hotel great location

Premier Inn Stratford We are still waiting for a refund and acknowledgement of our complaint.. there is no answer to any calls.. and if you dare to press any other number but 4 the person on the other end says sorry can t help you Having booked in advance to stay at the premier inn for a family trip to London and a show and paying a premium for our specific rooms.. we arrived to check in slightly early and was unable to unless we paid an additional £20 each per room.. we declined and premier inn kindly stored our bags. Having arrived back there at 10pm after our time at the theatre we were asked if we could wait 15 minutes before they checked us in.. we said no not really we have a 7 year old child that would like to go to bed we ve all had a very long day. After about 30 mins and to cut a very long story short premier inn had given away our double room and our family room earlier that afternoon. They could only offer single rooms on separate floors obviously no good with a 7 year old child.. so we said we d have to cancel and drive home to Norfolk.. reluctantly the manager appeared and said she had refunded our money she could not provide any proof and then disappeared.. to date no refund or any acknowledgment of our complaint has been received.

Great location,next to the train station and bus station .over 30mins to check in Rooms: Nice clean rooms tea and coffee facilities in the room also a hairdryer

Room was very clean, I had a great nights sleep! Breakfast was outstanding lovely plump sausages, service at was excellent all staff were friendly and couldnt do enough for you! I had a great stay! Location was right next to shopping centre, perfect location! Would come again!!!!!

Graet for the airport... good breakfast options

Not good - dont stay here. No hot water and shower was broken and spraying everywhere. Reception have no discretion to resolve your issue. Had to go somewhere else. £140 wasted

Bar closes early without warning