Nando's Westfield Stratford City in London

Westfield stratford city, LR 06 - 07, Zone, 06-07 M4, Montfichet Rd, London E20 1ET, United Kingdom

★★★★☆
(4154 reviews)
Categories: Restaurant Chicken restaurant Delivery service Meal delivery Portuguese restaurant South African restaurant

About

Craving that fresh, flame-grilled PERi-PERi? You're in luck. Nando's Westfield Stratford City have got you. Find us in Westfield Stratford City, we're open for Eat-in, Collect and Delivery. So whatever your plans, come in, say hey and hear those six familiar words... "Have you been to Nando's before?" We'll do the rest.

Website
nandos.co.uk
Address
Westfield stratford city, LR 06 - 07, Zone, 06-07 M4, Montfichet Rd, London E20 1ET, United Kingdom
Plus Code
GXVV+9J London, United Kingdom
Time Zone
Europe/London

Business Hours

Monday
11:30 AM–10 PM
Tuesday
11:30 AM–10 PM
Wednesday
Closed
Thursday
11:30 AM–10 PM
Friday
11:30 AM–10 PM
Saturday
11:30 AM–10 PM
Sunday
11:30 AM–10 PM

Services

Service options
Delivery On-site services Takeaway Dine-in
Accessibility
Wheelchair-accessible car park Wheelchair-accessible entrance Wheelchair-accessible seating Wheelchair-accessible toilet
Offerings
Alcohol Beer Cocktails Coffee Free water refills Healthy options Late-night food Small plates Vegan options Vegetarian options Wine
Dining options
Brunch Lunch Dinner Dessert Seating
Amenities
Toilets Wi-Fi Wi-Fi
Atmosphere
Casual
Crowd
Family friendly Groups LGBTQ+ friendly Transgender safe space
Payments
Credit cards Debit cards NFC mobile payments
Children
Good for kids High chairs Kids' menu
Parking
On-site parking Paid multi-storey car park Paid parking lot Parking

Photos

Reviews

4.2
★★★★☆
4154 reviews

Most Mentioned

queue (63) spicy (43) halal (29) mall (28) chips (26) peri peri (16) sides (16) chicken thighs (10) garlic bread (8) frozen yogurt (7)
5 stars
2251
4 stars
1148
3 stars
437
2 stars
127
1 stars
191
★★★★
December 19, 2024

Always quick time waiting. Good service. Just food sometimes burnt or undercooked. Today I got a great service and help with using my voucher from Mehdee, he showed patience and respect, politeness (even though my voucher didn’t work first), gave good advice. It was really nice experience. Big thanks Mehdee.

★★★★★
December 2, 2024

Exceptional service by Rafael. He went above and beyond, got us everything we needed without even needing to ask him. Extremely cordial and polite. Rafael was great. The food was great, everything we ordered got to the table quite quickly and well made. Would definitely recommend and would come here again no questions asked.

★★★★★
November 23, 2024

My family and I decided to go to the shopping centre and then have dinner here. There was a bit of a queue but we didn't have to wait long. The food was very good and the waiter Rafael who served us was super friendly and very attentive, he made our night. We will be back soon and we hope to see Rafael again.

★★★
October 14, 2024

I went around lunchtime with my neice and nephew. It's wasn't as busy. Usually we go at dinner time and we'd have to queue up. There was no one to take orders, I stood there for so long. One of the staff she looked at me a couple of times still didn’t come to service us. After literally 15 minutes, she comes looking annoyed. Other staff were nice, but it was just when placing the order I was disappointed .

★★★★★
September 22, 2024

The food here exceeded expectations and was a lot better than most Nandos I've had in South Africa. In terms of service, it's very high traffic and not the cleanest place. Atmosphere is relatively good and I can't fault it too much.

★★★★★
August 7, 2024

The tastiest chicken I had put in my mouth must have been from here. I had the peri peri tamer which is chicken in a sandwich. The service was amazing. There was a stall and it had a washing area it had extra sauces and things you would need. They accidentally forgot to bring a drink but that was very quickly sorted. As well as that there was plugs which came in handy to charge my phone. So even better service. I would Definitely recommend this if your looking for a tasty rich experience night out

★★★★★
August 1, 2024

This Nando’s branch is much better than anywhere else more bigger Food was delicious as usual Friendly staff and it takes time to get the food because it was very busy in weekend. Toilets are cleaned Every thing looks well maintained Highly recommended 🫶🏻

★★★★★
April 6, 2024

A very good restaurant! Our experience here was a pleasant one. Everyone is very attentive to the customers' needs. Starting with the lady at the entrance, the boy who led us to the table, the waiters and the lady who cleaned, everybody was very friendly and polite. I was always asked if everything was fine or if I needed anything else. Otherwise... everything is the same as at any Nandos.

★★★★★
December 22, 2024

The food was great! Service was amazing! Raphael was so friendly and always looking out for us, refilling our drinks!! Atmosphere was lovely!! Would definitely go again!! Are you hiring ? I wanna work there!! Ice cream 10/10.

December 22, 2024

Very bad service tried taking away my food because it was outside food and when my daughters friends mum pushed her away for it the employee went crying and we got kicked out also when her friends mum was asking why the manger wouldn t tell us and keep saying your not eating here today very bad service and very racist and also when we asked them to take a look at the cameras they said they couldn t because they know we were right. You call this customer service????!

★★★★★
December 16, 2024

Our server was Andres, he was brilliant, friendly and kind to us. He went above and beyond to ensure that we were taken care of. Never had this experience in Nando s before, he was so fantastic!!

★★★★★
December 16, 2024

Andres is amazing, great service, he is a total Gem, he s fabulous, very kind and attentive

December 16, 2024

On 2 occasions I have ordered from nandos, 1 at the till and another time online. The waiting area for deliveries is so clear but they don t come, after waiting 25+ minutes I keep having to take the initiative to go ask and then they pull out my order. This is horrible and it has happened twice.

★★★★★
December 9, 2024

So me and the missus went Nando s Stratford and safe to say we were satisfied. Our server, Taher, was on the ball like Salah. We gave him a lot of information and he was able to tell the kitchen exactly what we needed and the food came out exquisite. The till staff though, need to wake up fr (it was packed tbf)

★★★★
Local Guide
December 9, 2024

The chicken wasnt as tender as it suggested.

★★★★
Local Guide
December 9, 2024

Nice Nandos very happy that this Nandos is not halal otherwise majority of them are halal. Friendly staff and nice atmosphere. Food

★★★★★
December 2, 2024

Our server Raphael was greatly helpful and very friendly during our time. Thank you so much Raphael.

★★★★★
December 2, 2024

Rafael is amazing, very kind, friendly, and went over and above for me and the tables besides me. I couldnt not leave him a review when he gave such great quality of service on such a busy day!

★★★★★
December 2, 2024

Service from Rafael was amazing!!

★★★★★
December 2, 2024

Had dinner here, Rafael was such an amazing server who went above and beyond.

★★★★★
Local Guide
December 2, 2024

Raphael was amazing! Funny and always there to lend a helping hand! Great food and atmosphere!

★★★★★
November 25, 2024

Rafael is outstanding! Thank you for the amazing service. He is a true credit to Nando s make sure he gets the promotion he deserves!

★★★★★
November 25, 2024

Great service by Anastasiya. She was helpful when explaining the menu to us, provided great recommendations, and brought the food over quickly. GIVE HER A PROMOTION

★★★★★
November 25, 2024

We received immaculate service from Anastasiya. She was warm and friendly when providing services extremely helpful when it came to deciding on the menu. She is a credit to the staff.

★★★★★
November 25, 2024

We got an amazing service from Anastasiya , she was warm and welcoming provided a good review on things to buy from the menu, lucky to have her working in such an establishment.

★★★★★
Local Guide
November 23, 2024

Winner winner, chicken dinner Hot juicy meals with a variety of spicy levels Food

★★★
November 23, 2024

Poorly cleaned area Does not clean the table before seating new clients

November 23, 2024

Absolutely awful service. Couldn t wait to close although we were allowed in by the host and had a good 20 mins spare before closing. Very rushed, awful till service and all round not worth the £50 we paid for 2 people to be rushed out of the restaurant. Absolutely gone down hill over the years I ve been visiting and will NOT be visiting again. For sure.

★★★★★
November 23, 2024

Wonderful experience.We loved our food.Thanks to Rafael,He always made our experience so much better as he is always attending us.I recommend this place a lot!Thank you RAFAEL !

★★★★★
Local Guide
November 23, 2024

Rafael was the best host. Ive never been treated as well as what Rafael has treated me and my friends tonight! Would recommend. And ask for Rafael !!!!!

★★★★★
November 23, 2024

Rafael was absolutely amazing during my time at Nandos! His bubbly and cheerful personality truly made my experience special. He went above and beyond to ensure I felt welcomed and taken care of. His positive energy was contagious, and it really brightened my day. I cant thank him enough for his fantastic service!

★★★★★
November 23, 2024

We had a lovely meal after the ABBA VOYAGE concert , Rafael was a fantastic waiter and a brilliant, friendly ambassador for Nandos ! Thank you Rafeal !!!!!

★★★★
November 23, 2024

Rafael was a great host & provided an amazing service, making our dinning experience very good ! We luv him xx

Local Guide
November 23, 2024

After walking past spice and meats throughout Westfield Stratford we decided to all have nandos NO CHICKEN LIVERS BAD MISTAKE 12 PEOPLE 12 LIVERS NOT TO RETURN

★★★★★
November 23, 2024

Came here with some friends, Rafael made the entire experience amazing and super welcoming! Made us laugh and have a great time!! Will be coming back only when he s here :)

★★
Local Guide
November 23, 2024

Couldn t find it

★★★★★
November 23, 2024

I have been to many Nando s restaurants but tonight has been exceptionally amazing experience thanks to Rafael for absolutely going out of his way to make sure we had everything, thank you Rafael this has been my first Nando s experience were the staff has actually interacted with us and made sure we have everything, thank you.

★★★★★
November 23, 2024

We had an amazing time in Nando s. One of workers his name is Rafael was so kind and caring, great personality gave us full service making sure we had everything and enjoyed our meal. Food was lovely and order was just on time. Thank you so much for the great service from Nando s team specially Rafael! :)

★★★★
Local Guide
October 23, 2024

The quality of the food was great. It was very busy though and we had to wait a bit to get a table. The table we got was filthy and I suppose understandable due to it being so busy. You need to order your food at the till and then the food is delivered to your table. This was not clearly communicated on entry.

★★★★★
October 23, 2024

When we arrived at Nando s the restaurant was very busy but all of the staff were very attentive and organised all of us that were waiting in a queue well. Our waiter Rafael was so accommodating and even bought over our sauces/condiments for us (see picture). Gracias Rafael! You made our dining experience very enjoyable!

★★★★★
October 23, 2024

Rafael and Rahman were a great host. Rafael made sure our food was okay and checked in with us a few times which was nice of him. Served us with a lovely smile. Thank you Rafael for making our visit to nandos a happy one. Need more people like you Rahman was very kind to help me with my food when I made a mistake whilst ordering. Served us with a great smile too. Appreciated your help

★★★★★
October 23, 2024

We received the best attention and services in this place thanks to Rafael who helped us at all times explaining the food and giving us good details so our time here was very good thanks to him

★★★★★
Local Guide
October 23, 2024

We came across this place by accident, it was our first visit to this chain. We were really fascinated, the chicken is delicious, as well as the side dishes, which are offered in different options. The staff was very friendly and always kept an eye on our table. The prices are very good and the ordering system is quite efficient. I highly recommend it.

★★★★
October 23, 2024

served by rafael. so lovely, amazing vibes and great customer service

★★★★
October 23, 2024

First time ever trying nandos so I wanted to see what the hype was all about and it sadly disappointed. Ordered a medium boneless chicken platter and it had no flavour, not sure if I was given the wrong order. The chips and the seasoning were lovely though. Shout out to the (I think he s Greek.) man who works there as a server, he was super welcoming & friendly, checked my allergies and just made the atmosphere in there great with his cheerful attitude and lovely singing. I would go back here just for him

★★★★★
October 23, 2024

It was my daughters 9th birthday and they sang happy birthday for her and made her day. The staff were very accommodating on 12.10.24

★★★★★
October 23, 2024

Rafael gave us a wonderful experience, he made my experience at Nando s wonderful and excellent I m very satisfied Vegetarian options: Coleslaw

★★★
October 23, 2024

Just wanted to leave a review here only for the lovely lady at front desk at Nando Westfields Stratford..her name is Prazeres, a true asset to the restaurant, she made me feel so welcomed, I wanted to dine in after I spoke to her even though I couldnt eat any meat dishes as it wasnt halal..the side dishes like the creamy mash and garlic bread were a disappointment but nevertheless I would like nandos to recognise her for her skills please. Kind regards Marina

★★★★
Local Guide
October 23, 2024

A Nando

★★★★★
October 23, 2024

Nisha nice server

★★★★★
October 23, 2024

The food and service is great. Thanks Hibaq for amazing help and service! We will definitely be visiting again, highly recommend.

★★★★★
October 23, 2024

Excellent service from Michelle. So friendly and accommodating. Nice to be served by someone who has good vibes!

★★★★★
October 23, 2024

rafael was lovely brilliant service

★★★★★
Local Guide
October 23, 2024

Just wanted to highlight Babloo s AMAZING service. He just checked in on how our meal was going and we ended up having a really nice conversation - he not only taught us a lot about London but also introduced us to some must try menu items for our next visit. As for the food it was phenomenal - the chicken thigh with the Fanta sauce was among the best I ve ever had; crunchy slightly sweet skin with juicy melt in your mouth meat. Also Angel at the register was very kind and helpful !! Also this Nandos was far superior to the one we tried in Vancouver Canada.

September 23, 2024

We went to Nandos Halal in Startford to celebrate our daughter s GCSE results.While we were waiting in the queue outside the resturant ,Nandos staff was so rude,couple of guys tried to jump the queue,the red shirt guy from Nandos staff opened the door and told us to wait outside not near the door and told the guy to wait outside. He said to us in such a rude manner like we were there for free food or begging, there was another family who waited in the same place but never been told off. Inside the restaurant the red shirt guy was very rude to other customers as well.While we wait for our order so many items were missing,have to chase them up and staff like don t care. Everyone looks too exhausted and done with customer service. First time experience really bad won t go again,food was cold,drinks were warm,really dirty place,drinks were spilled on the floor,Won t go there again.

★★★★★
Local Guide
September 23, 2024

Overall nice food with gf options.nice

Local Guide
September 23, 2024

Stuffy. Couldnt even eat there as they had no vegetarian options in stock.

★★★★★
September 23, 2024

Rafael was amazing!! He helped me with my request and made me laugh He s an amazing staff member props to him!!!! Food

★★★★★
Local Guide
September 23, 2024

The food here is amazing we need this in Florida the only downfall is it was very smoky I had to leave halfway into my meal, I couldnt breathe I went again at the Gatwick Airport location on my way back to Florida. I had a better experience enjoyed my whole meal. The Food was definitely a 10 at both locations please bring Nandos to Orlando.

★★★★★
September 23, 2024

We had an amazing experience with Rafael at Nando s, my nephew really enjoyed it, thanks for taking care of us 5*

★★★★
Local Guide
September 23, 2024

Always love nandos but its cost is now moved into premium dining and sadly its not that level.

★★
September 23, 2024

The chicken was a little raw, I asked a waiter to be able to do it more, who called the Manager and this girl replied that she had been working for the company for 15 years as a Manager and that the only thing she could do is change the chicken portion that We think it is undercooked! Incredible to know that I pay to eat and they charge me for telling me how to eat a chicken! I dont like chicken with the pink middle!!! Incredible

September 23, 2024

They so rule and racist ( girl red t-shirt hand tatoo )

★★★★★
Local Guide
September 23, 2024

Great service

★★★★★
September 23, 2024

Amazing every times

September 23, 2024

The service was terrible!

★★★★
Local Guide
September 23, 2024

I went Stratford city Westfield mall to watch a movie, before that me and my fried bought chicken wrap from Nandos. I chose medium spicy but there was no spice at all and Tortila was not cooked properly. The overall ambience is good. Shop was super busy at that time.

★★★★
August 23, 2024

Food was good by chain restaurant standards. A bit noisy but that is to be expected in a mall setting. Fast and efficient but service was not particularly friendly.

★★★
Local Guide
August 23, 2024

So busy they forgot 2 parts of our order

★★★★★
August 23, 2024

specifically Rafael a very sweet and caring waiter willing to go the extra mile for good service

★★★★★
Local Guide
August 23, 2024

Really good Nandos considering how busy it was even on the middle of the afternoon! I thought we would be waiting for ages for food but it was served quickly and was good quality. They were very well organised with food allergies when I requested gluten free so thats good to know. Enjoyed it! Dietary restrictions: Gluten Free options

August 23, 2024

Very BAD food, worst service: Im a Celiac and I got there, without a single Portuguese person in a Portuguese restaurant, I ordered chicken, rice and a portion of fries, it said WITHOUT SPICY and WITHOUT SAUCES, I know that all food is spicy but you said: No problem! No spicy and sauce. The dish arrived and it was full of spicy sauce, on the rice and meat, after complaining they removed the spicy sauce from the meat/chicken, and when it came back IT STILL HAD IT. I caused a scandal because I think it is unacceptable to give me and my family wrong information, and after everything they said that the meat contains chicken even if you dont want it, no one told us that, regarding the rice, they didnt say anything. He didnt advise anyone to go, much less to a Celiac, a TERROR restaurant.

★★★★
August 23, 2024

Rafael was amazing today, helpful and attentive. The only annoying thing is that Nando s Westfield is not halal so had a vegetarian option

★★★★★
Local Guide
August 23, 2024

The queue I saw when going up the stairs scared me quite a bit but the staff were super efficient in ensuring that everyone got a table in about 7 minutes which was not bad at all. Despite how busy it was, we got our food served in about 10 minutes which was fab. Mark was super helpful on this one visit, so a big thanks to him! Food was delectable as it always is, very filling and unbeatable flavours. Kid-friendliness: Staff are super friendly to children, they have high chairs for those that need them.

★★
Local Guide
August 23, 2024

Before Nandos accepted Blue Light Card to get discount by NHS. I went there today with my family and they are not accepting Blue Light Card anymore, just the ID with photo. They told me they dont do the rules, but Im not happy about this change of rules. So, NHS workers, if you want your discount, come over with your NHS card with photo. Blue Light Card is not working for them anymore.

Local Guide
August 23, 2024

The food was awful, and i wasnt impressed at all. I would not go back there. The first time I went there a few years back, it was nice. I think the food is not as great as a few years ago. The one in Walthamstow wasnt nice either .

August 23, 2024

Had to wait a long time.. even though it was a busy place. No one was there in the front to serve customers and they were not even botherd the staff.

★★★★★
August 23, 2024

Vadinir was our waiter. He is GREAT! Food

★★★★
Local Guide
August 23, 2024

I love the service at Nando s. The staff were friendly, and a lovely lady escorted us to our table, which was a nice touch. The food was up to the usual Nando s standard no complaints there. However, I did notice that the cola tasted more like water than anything else, which was disappointing. Also, during my 20-minute visit, 4-5 different staff members asked how everything was, which, while friendly, became a bit intrusive when all I wanted was to enjoy my meal in peace. Overall, a decent experience, but a bit more attentiveness to these details would make it better.

★★
Local Guide
August 23, 2024

I ordered 4 things before I chose something they still had in stock. It was only 18:30

★★★
Local Guide
August 23, 2024

Portions are extremely small not a good value for money.

★★★★★
Local Guide
August 23, 2024

So easy with the app. Lovely service from Sumaya!

★★★★
Local Guide
August 23, 2024

Ive never been to Westfield before, and the kids were hungry. Went upstairs and saw Nandos. It was busy, but we still walked in as a group of 4 people. Had two wing platters. Food took about 15 minutes. It was hot and tasty, no complaints. Wheelchair accessibility: Easy access with a wheelchair

★★★★★
Local Guide
July 23, 2024

Thank you to Hetanshu for helping me get my food as it was delayed, he really made me feel welcomed and always happy to help! We were a table of 7 and he provided great service to all. Food

★★★★★
Local Guide
July 23, 2024

Lovely atmosphere! Chicken was and render not burnt or overly cooked. Rafael the waiter from Venezuela was absolutely great! Offered top service and very friendly.! Thank for a lovely experience. Will come back again xx

★★★★★
July 23, 2024

I ve heard that this is really famous restaurant in UK. And this was fantastic experience today. Chicken wing was really tasty. And especially everyone works for here was super kind!!

★★★★★
July 23, 2024

Great service and quick food! Thanks to Raphael for excellent customer service and he gave us a lovely scoop of ice cream as a kind gesture!

★★★★
Local Guide
July 23, 2024

Be prepared to wait... it took a good 30-40mins to get a table and then the app wouldnt work, their Internet wouldnt work so a big line again to order. After all that thought the food was mega

★★★★★
July 23, 2024

Aslam had W rizz

July 23, 2024

Absolutely trash. We got cheated with loaded chips a month ago. They just added little bit of cheese in the middle and rest of the plate was filled with dry chips. Shame on them. They wouldn t even refund for the dirty food after giving them an online feedback on their website. Wish I had a picture to show you all of the chips. Very stingy they are with cheese

★★★★★
July 23, 2024

Rafael is amazing, he has such a positive energy and makes people laugh. Everytime I come to Nandos he always there to put a smile on my face. Also gave us free mayo He is wonderful!

★★★
Local Guide
July 23, 2024

Just your normal Nandos.Nothing exciting.

★★★★★
Local Guide
July 23, 2024

Ordered a fino pitta with chips mash and Mac&cheese. Standard Nando s quality but our server Rafael made it all the more better. Hats off to him

★★★★★
July 23, 2024

Rafael was a brilliant server he was amazing,he gave me free refills and free ice cream,he gave me an experience of a life time i ll never forget him!!and the food was delicious.

★★★★★
July 23, 2024

Food was very good and service was great

★★★★★
July 23, 2024

Raffael was our waiter and he was so welcoming helped us with our food and drinks and even offered to move us to a larger table. will definitely be coming back <3

★★★★
Local Guide
July 23, 2024

Nice food and really good service had a nice atmosphere to get us away from shopping

★★★★
Local Guide
July 23, 2024

Quick service but basic customer service Vegetarian options: Nice veg options had a beanie which was great Food : 4/5 |

★★★★★
Local Guide
July 23, 2024

If you can find a free table, you wont regret it.

★★★★★
July 23, 2024

The moment we were seated, this very nice worker immediately came to our table and told us to contact him if anything. He sang, and always said Hello my friends! whenever he came over to our table, something all of us found very entertaining. He even went and refilled our glasses, which was really nice of him, especially since me, my partner and their mom had spent the whole day traveling. Wish I could say goodbye to this amazing man Never gonna forget you Mr. R, you made my day.

★★★★★
July 23, 2024

Rafael was so helpful. Made sure we had everything we needed and made it an enjoyable experience

★★★★★
July 23, 2024

Rafael was very attentive and extremely helpful. He made sure our experience was overall lovely.

★★★
Local Guide
June 23, 2024

We ordered the Boneless Chicken Sharing Platter and found the chicken extremely dry. The chicken portions were also very small, especially the chicken thighs. On the bright side, service was fast and the staff friendly. Everything was also clean.

★★★★★
June 23, 2024

I give Nando s Westfield, not just 5 stars, but a medal of honour. Raphael, our server, is one of the greatest people on this earth. Your happiness is my happiness he would say. He made us so happy, the joy of our meal came from him.

★★★★★
June 23, 2024

Rafael was amazing, he was always around when we needed something. Perfect service

★★★★★
June 23, 2024

Rafiel Was an amazing waiter. He was so kind, thoughtful and entertaining. He went above and beyond. I can t wait to come back and see him again!

★★★★★
June 23, 2024

Murad was amazing! Thank you for an amazing dinner, and service. Would come back again, very welcoming, thank you Murad for a great dinner!

★★★
Local Guide
June 23, 2024

Hit and miss with the quality of the food. May be need more staff working, could tell the food was waiting awhile under the heat light, as food was very dry. A lot of food was waiting to be served.

★★★★★
Local Guide
June 23, 2024

Went to try the new bottomless soft serve - definitely worth it!

★★★★★
June 23, 2024

Exceptional service from Rafael!!

★★★★★
June 23, 2024

Rafael is so amazing, the best service ever. He is so sweet and works so hard

★★★★★
June 23, 2024

the waiter rafael was the sweetest soul, making sure every thing is ok and the food was amazing, he even gave a free ice cream to leave the review, food wasn t a long wait either

★★★★★
June 23, 2024

Me & my friend came for some brunch this morning, absolutely lovely, lovely staff, one staff member Raffael lovely man, made us feel welcome not to mention he was just such a happy vibe! Please give him a pay rise, every restaurant needs a man like him

June 23, 2024

Me and my wife went out to Westfield to eat and we chose Nando s we ordered houmous chips and coleslaw as we eat halal But to our horrific experience fell ill vomiting we realised that it was bread came with homous which was not cooked properly and must be contaminated We will not visit Nando s again

★★★
Local Guide
June 23, 2024

I recently visited Nandos at Westfield Stratford City and had a mixed experience. The staff at the till gave me a cold welcome. They didnt utter a word other than to take my menu item probably overworked. The food was standard Nandos and arrived quickly, which was nice. The ambience was pleasant, with some seating on the outer mall. Overall, an okay visit but could be improved with better service.

★★★★★
June 23, 2024

Rafael was amazing, he went above and beyond to make sure we were getting the absolute best service! You guys need to make sure he gets a raise or atleast employee of the month. Will definitely come back again!

★★★★★
Local Guide
June 23, 2024

Great service friendly staff.

★★★★★
June 23, 2024

Special thanks to Murad for making our experience worldwide, amazing customer service and the nicest waiter i ve ever had. Very joyful and conversational to be around, thank you Murad!!!

★★★★★
June 23, 2024

Amazing experience !! And Customer service Me and my friend came to celebrate and had the best service EVER. Murad took the best care of us! It is indeed 5 star service! Thanks to him ! Murad

★★★★★
Local Guide
June 23, 2024

Nandos is my favourite restaurant for my family, friends, or working meetings. Its prices are according to the services and the quality that they are offering. The environment is always the same, tidy nice and focused to help guests and give to the guests more than their expectations. Stratford is one of the biggest restaurants, but they are great, even though they are always busy, but they give very fast service and delicious food. The team works together, and the main thing is to make customers happy. I just want to say thank you so much to Andres, Rafael, and Alex. They are icons in Nandos, I havent seen them for many years, and I found them the same as my first day. All of them are lovelies persons. CONGRATULATIONS TO NANDOS STRATFORD FOR THEIR AMAZING TEAM.

★★★★★
June 23, 2024

I wanted to give a shout out to Tegan very patient despite long queue and customer taking a long while to order she was still polite and professional. Also Abdul (trainee) very helpful and kind.

★★★★★
Local Guide
June 23, 2024

Very good food; hot and quick, good staff Only thing was our table 304 was very tight table behind us and kept getting knocked by people walking past, I didnt mention it, it was the table we were showed to Food : 5/5

★★★★★
June 23, 2024

Went to this place with friends after work and received the BEST customer service!! Shoutout to Rafael he was amazing!

★★★★
Local Guide
June 23, 2024

It was fun. The kids and myself

June 23, 2024

Very bad service food is almost one and half hour late we ordered at 3:58pm and got our food at 17:00 on the 20 June 2024

★★★★★
Local Guide
June 23, 2024

5 stars for Filipe! Amazing customer service he really went above and beyond for us, when a lot of the other staff members wasn t willing to help in my situation he literally saved the day! Thank you thank you thank you. Not many genuine people in these sectors anymore but he was definitely one today. The food was very mediocre fries came warmish like they ve been sat around for a while having hot fresh fries isn t much to ask for. Service wasn t the best by other staff members forget to give me my Bottomless glass forgot the additional sauces we paid for etc etc very very mediocre Chicken was okay a lot of us left alot of the chicken because some was over grilled and dry but we really didn t want to complain as we was in a group setting and it just wasn t the time n place

★★★★★
Local Guide
May 23, 2024

Refael was our server , he went over and beyond for us it really uplifted our mood and changed the atsomphere for the evening. I am a regular nandos customer, first time at this branch, and i have never experienced a server who is so positive and outgoing as Refael it genuinely made us feel welcomed and want to return back! He has a good eye for detail and caters to your needs. Thank you for your kindness and hospitality we will be back :)

★★★★★
May 23, 2024

Rafael was so helpful! Thank you :)

★★★★★
May 23, 2024

We came to Nando s after a bad day and we re greeted with the kindest server Raphael, he was welcoming and friendly and didn t let us lift a finger! The food was amazing and best service ever! Thank you Food

★★★★★
May 23, 2024

Alina was extremely helpful especially with linking my nhs account. She made sure everything was done quickly and checked on us once everything was finished too. Really lovely staff

★★★★★
May 23, 2024

During my recent visit, I had the pleasure of being assisted by Alina, whose exceptional service truly elevated the dining experience. Alinas attentiveness ensured that our orders were promptly taken and delivered with precision. The food was delicious as usual. Overall, my dining experience at Nandos was superb, thanks in large part to Alinas outstanding service. Her professionalism, friendliness, and knowledge of the menu truly made our visit memorable. I highly recommend Nandos to anyone craving delicious food served with a side of excellent customer service, especially with staff members like Alina on hand to enhance the experience.

★★★★★
Local Guide
May 23, 2024

Went after a long time and was happy with everything Vegetarian options: I would recommend the Mac & cheese Food : 5/5 |

May 23, 2024

Very rude from the entrance to the order tills. They do not want to be there. Very, very bad service.

★★★★★
May 23, 2024

Great service, Rafael was incredible with the service and the attention he gave us was incredible. We didnt have to wait long for the food. The food was awesome and delicious. We will come back soon, 100% recommend if you want to have nice food, great service and a incredible moment

★★★★★
May 23, 2024

Rafael was great, very good service, the food arrived within minutes of being ordered 10/10

★★★★★
May 23, 2024

10/10 service from Rafael!

★★★★★
May 23, 2024

Nandos always and Zarif Thank you for your amazing service and passion you put into your work. The food also was amazing. Thank you again and keep up the good work we will back always

★★★★★
May 23, 2024

Today I visited Nandos Stratford and had the best experience. Sri was amazing, her customer service was incredible and really supportive. Thank you. Will definitely be visiting again soon.

★★★★★
May 23, 2024

Rafael was phenomenal and made our visit to Nando s very enjoyable! Food never disappoints at Nando s! Food

★★★★★
May 23, 2024

I would like to say thank you for Rafael, His customer service has been amazing, taking care of our table at all times. Food

May 23, 2024

Not happy

★★★★★
May 23, 2024

Rafael provided us amazing service!!

★★★★
Local Guide
May 23, 2024

Definitely the place to be if like me you love chicken.

★★★★★
May 23, 2024

Rafael was very attentive! Great service and hospitality. Will definitely be back.

★★★★★
Local Guide
May 23, 2024

Excellent service today. It was a hard day for the team. The systems didnt work due to technical issues and we waited so long for the food. We didn t get the manager name but he was so lovely, came to our table and explained the whole situation and gave us some freebies. He definetely managed the room excellently.

★★★
May 23, 2024

Nando s has really gone down hill. Food was average. Service and atmosphere were below average - staff sat us as at a table with dirty chairs and floor was littered with food from previous customers - nobody cleaning them. Wanted to leave as quickly as possible.

★★★★
Local Guide
May 23, 2024

Good family friendly atmosphere

May 23, 2024

Was paying by cash, went up and ordered, i scanned my reward card, I wanted to use my red reward to pay for one of the meals, he said cash or card, I said cash, before I had even handed money over my receipt came out, I mentioned I wanted to use my reward, he proceeds to say its already gone through you will have to use it next time, so I paid, to then realise Ive been short changed 5p. Then, when we got our meals, mine had rice instead of chips (I had ordered chips) The whole process was just a joke. The staff just didnt care. We will not be going back.

★★★★★
May 23, 2024

I miss my Nandos family so much. Carlos angel reka Alex chowdhory kamran. Miss you so much. And love you all

★★★★★
May 23, 2024

Great customer service from Rafael for table 814 !!

★★★★
Local Guide
May 23, 2024

Had a lovely dinner out with family really enjoyed the loaded fries although I feel as if it was mainly loaded with sauce as I didn t really get any chicken other than that it was pretty good would recommend The slushy was soo good I had to order it a couple times I was a bit disappointed when I saw the state of the toilet, on busier days I do think toilets should be checked more often Also a big shoutout to Rafael for his incredible service and attitude towards our group thank you for everything Parking: Massive underground car park Kid-friendliness: So very accommodating if you have large prams Wheelchair accessibility: Lots of space for wheelchair

★★★★★
May 23, 2024

We went for dinner yesterday and Rafael provided amazing customer service and good vibes! Thank you Rafa we will be coming back soon

May 23, 2024

I received the wrong Due to being given the wrong seat, I was told by the manager that it was my fault.

★★★★★
Local Guide
May 23, 2024

Nando s I love it! Great service and specially Rafael very friendly and helpful!

★★★★
May 23, 2024

who doesnt like Nandos !? loved it as always

★★★★
Local Guide
May 23, 2024

A large and very popular Nandos in Westfield Stratford. Even on a weekday seemed always a queue, but moving reasonably. Our experience was alright, seated fairly quickly, choice given subject to availability, and food came reasonably quickly. Our only complaint was that the MacCheese was a bit dry. For me, its a bit noisy. The staff were very friendly.

★★★★★
May 23, 2024

Great servise by rafael!

★★★★★
Local Guide
May 23, 2024

I want a give a massive shout out to Rafeal who was an absolute legend!! I m pregnant and he really looked after me and my friend (and the unborn baby )

★★★
May 23, 2024

We were seated quite quickly and the line went really fast. However, where we were seated wasn t relaxing. Every time someone walked past to get cutlery, sauces or a drink our chairs kept being knocked. At first it was ok but then it was quite frustrating. When I told the waiter, he said you re going to get the same experience everywhere because you re table of 3 . The food came out very quick! I thought it was excellent service but it wasn t served hot like I m used to and now I m suffering an upset tummy.

★★★★★
May 23, 2024

Had a wonderful lunch at Westfield nandos. We were taken care of by Rafael who was absolutely brilliant, very attentive and provided excellent customer service. Best server ever!!

★★★
May 23, 2024

The waitor at the entrance of the restaurant told us that the food there is no longer halal, so beware my brothers and sisters ! It is better if you call them before going to one of their restaurants

★★★★★
May 23, 2024

Food was great, was served by Rafael and amazing service from him !

★★★★★
May 23, 2024

went here for a meal with my friends during peak time, still received absolutely wonderful service from Rafael, he was amazing. probably the best service ive ever received, will definitely be back :)

May 23, 2024

I am disappointed with this food. the portion is small, and paying £10 for a sandwich with a piece of chicken, a tomato and a leaf of lettuce is too much. the bread was hard and not tasty... moreover, when I looked at the photo there were chips and salad but I got my food without it... this is the bottom this is some kind of joke. here only the name comes from caesar salad. when you want to order a salad, you only get lettuce leaves, croutons and sauce! Do you even know what a caesar salad should look like??? when you want to add chicken or something else, you pay twice the price, or maybe even more... complete disappointment...

★★★★★
April 23, 2024

served by the brilliant rafael! a top tier employee

★★★★★
April 23, 2024

I really love the customer service and in fact there was a worker his name was Rafael he really helped a lot and was welcoming i 100% can confirm it was the best Nando s i ever went to. Thank you Nando s team and thank you Rafael.

★★★★★
April 23, 2024

Me and my wife love coming here whenever we are in stratford and recently discovering it s halal! Our food today was delicious and I especially want to thank Rafael for his brilliant customer service. You can tell by the way he talks to customers he is passionate about his job, striving to make sure everyone has the best experience possible. Thank you Nandos & Rafael :)

April 23, 2024

Be aware! Food poisoning! Came here today for dinner, everything seemed fine. However, less than 3hrs after my meal I started developing stomach pain, its now 3am and I ve been suffering for the past few hours with intense stomach pain on the toilet, vomiting + diarrhoea. Reading other negative reviews seems like 2 people had exact same experience 3 weeks ago. This restaurant needs to be checked that it s passing all food safety regulations! Something is not right. AVOID!

★★★★★
April 23, 2024

Went for a day out with my aunt in westfield and had something to eat in nandos, customer service by Raphael was amazing and had some good laughs! food was great too, but big thanks to him for a lovely time!

★★★
April 23, 2024

Hello this chinese guy and indian guy i was with both ordered a quarter chicken but the chinese guy who got mild got this really tiny chicken and the indian guy got the huge tetesterone pumping chicken and he chose extra hot. I am concerned there is a prejudice that the nandos employyes gave the chinese guy a small chicken because he is a and cant handle spice. But the food was good.

★★★★★
April 23, 2024

Excellent attention from Rafael. Highly recommended, very good price and quality ratio. We will return.

★★★★★
April 23, 2024

Prompt food and Rafael our waiter gave us a great services.

★★★★★
April 23, 2024

- great service from our lovely waiter Rafael. Food portions were great and such friendly staff

★★★★★
Local Guide
April 23, 2024

Delicious and great selection. Something for everyone. We didnt have to wait long and got the food relatively quickly.

★★★★
April 23, 2024

Azhar Shaik was our waiter and he did a great job. has brilliant customer service skills and an asset to Nando s

★★★★
Local Guide
April 23, 2024

Service was excellent, staff friendly and efficient. More chips and extras would have been good, a bit pricey

★★★★★
April 23, 2024

As usual, fab service and food. 10/10 recommend for a post shopping treat. Rafael was great.

★★★★★
April 23, 2024

Great food and Rafael helped us with the best service was very on point with our order, highly recommend to come here

★★★★★
April 23, 2024

Service was really good today from Rafael Will definitely come back again as we was very happy! Food

★★★★★
April 23, 2024

Rafael has done a great job very funny and nice spent a very good time and had a lot of entertainment

★★★★★
April 23, 2024

We were served by the lovely and accommodating Rafael who made us feel more than welcome during our time at Nando s. Thank you so much for your kindness Rafael, we hope to see you next time!!