McDonald's in Longueuil

The restaurant needs better management because the wait at the drive-thru is endless

Its the worst McDonalds, the one on Chemin Chambly in Longueuil, December 8, 2024 at 6:00 p.m. My child in his happy feast had disgusting kibble. It looked like it was kibble that hadnt been sold the day before!

Thank you very much especially to the eccentric Rebecca with colored hair, You really listen to your customers and I can tell you as a customer and Uber driver, Rebecca is truly the best employee of all the McDonalds on the south shore from Montreal. Smiling, energizing, dynamic but above all she was professional and attentive to her customers. I go more often in the evening so I can meet her and greet her at the same time as I want to eat the good grilled chicken poutine with Buffalo sauce and I always take extra poutine sauce and extra green onions!!

I place my order I see a deal you pay $25 for a gift card and you get a free Big Mac And its not able to do it to you at the same time because you pay for your order your card gives you your order and when you get to the window you receive your order you have to say that you buy a gift card.... and it waits for you 7 minutes with your food in the car because you are too ignorant to do everything at once... And when I explain to the cashier that I want everything at the same time, it doesnt make sense what she said, but the answer isnt the same... well, tabarnak

This restaurant has been renovated..I thought it would be better.PHEW NO, I went there several times for long drive-thru service. May this evening and 2 weeks ago I came home to order and eat wow what a shitty service the employees talk among themselves but not all of them straight forward. the service is even slower plus they prepare the fries in advance (in the stove) but its barely warm sorry but I eat my fries hot...and when you ask for hot fries well it rolls your eyes and we wait so long that the burger is cold. the renovations definitely did not fix things...to be avoided

Good and fast!

Thats the problem. I write a note for Burger King, but Google confuses it with McDonalds which is nearby.

Good food. Service, correct. Check your orders carefully, sometimes there are omissions.

Great service from the blue haired girl!

no queue since the girl with the hair is here. She wasnt there for a few days and I waited 10-15 minutes at the drive-thru. Now that shes here, she knows what I take every morning and probably knows the majority of what her clients take, which makes her a great employee!

Very friendly staff

Always look at your bag before leaving, something is always missing Extremely placed often in the parking lot to wait for his order

Very good service with the pretty girl with blue hair

Me and my wife take a moment to highlight the excellent service of the blue-haired attendant, fast service when she is there, and is very easy to approach.and always in a good mood even at 5.00 am. Parking: if the mcdo parking lot is full, just park in the maxi parking lot.....great

Coffee always tast like second run Tast like colored water some times its good sometime it not good 85%% of the not good Food

My wrap wasnt even wrapped right..

Good service

I ordered something with extra bacon and there was no bacon except the egg had the shell

Every time I come here I dont get my order right

We ordered 2 wraps with 2 slices of bacon. We received them, but they didnt have the bacon and my friends wrap had traces of eggshell in it.

Alright.

If your choice goes if not morning. Wait a minute????

Very good fast service

It took 30 minutes to get our order. Terrible service.

Small problem with my order, spoke to the person in charge and she sorted everything out brilliantly! THANKS!! Plus children love games at height!

Always equal

Purely epic, he even sells Big Macs!

Worst mc do in Longueuil cant do the simplest job

Fast thank you

Very long wait at the drive-thru due to lack of staff.

Sincerely, this McDonalds is really hard, never the right order ever and in addition I ask for a sprite its perrier I ask for a double cheese rise like a big mac gives me a normal double cheese with ketchup etc ask for a junior with chicken no sauce no of salad in the end I just had the good fries.... the girl instead of offering me collectible glass crisps for 3 pieces each she listened to my order properly and the people who worked well learned to read every time I Im going there because its close to where I live, there are always errors, maybe more rigorous work for the staff or a change in management would be in order, its been like that for years

The lobby and the toilets are really unsanitary. In front of the French fries station full of waste on the ground. Some of the employees dont have headphones and listen to music through their headphones. Lots of errors in orders They talk among themselves instead of serving customers The shift manager laughs in our faces when we tell him that the toilets are really dirty. Trash on the floor, toilet full of poop and no toilet paper.

We never wait, the service is fast

Day and night. After 10 p.m. forgot this restaurant. Employees are sleeping entering orders at the drive-thru.

Worst McDonalds ever. 09/02/2024 - 9:15 p.m. After making the mistake of going to the drive-thru order, I found myself with my bags of food in the car, I quickly opened them to check if I actually had everything (because God knows hes wrong) when I realize that my large fries for which I paid $6.08 look like this, my blondes same thing, I kindly ask the cashier (colored lady who wears a gray scarf in her hair I really hope you recognize yourself) to go back and add a little more because it didnt make sense, she took my bags, left for a few moments and then she came back and almost pitched them to me above, I collect my bags and open them to realize that she had done absolutely nothing with my fries, same quantity! At this point I was furious and not wanting to cause a scene I left, but what a pain it takes to be without a drawing? To top it off, my girlfriends burger (with cheese) had no cheese. *The lady showed a serious lack of manners and should be fired immediately. *supporting photo

Kid-friendliness: Le parc intérieur étais le fun Food

Its a very busy McDonalds

My partner bought me a macpoulet trio with a 7up and I got water instead really not happy its not the first time they have made mistakes in my order

There is always an item missing from our drive-thru orders in the evening.... and its still McDonalds, the burgers are always poorly assembled and everything is crooked. They erase their screens before using us to cheat on their timers....

Always errors on the order and use just fool around between them

My coffee was so good and fresh. Love it and the crew were so smiling Food

the worst big mac I have eaten in my life, a trio with 11.99 which does not deserve the price. my wife ordered a trio with hot chocolate finally she had coffee it has no taste of chocolate

Just one disgusting word

I recommend everyone not to go to this McDonalds, the waiting time is too long, I was forced to wait 1 hour for 2 iced coffees and not only is the person who manages this McDonalds rude to the people customers.

We just go there because we have a craving to fill with fast food and its the only one close. Remove my review 100 times, Ill put it back 101 times since its important to know the truth. That s the point of reviews! Positive or negative. Service 3 times out of 4 pathetic. Rude, incredibly slow, forget something in your order... please move to the side sir. If you are the first, they will pack 3-5 and you will all have your lunch at the same time. They dont understand the purpose of a fast food restaurant. When I worked at McDonalds at 16, we had a timer. If the customer was not served within 2 minutes, we went to the office. They stop the timer and you continue to wait without having been served for often 15 mins+! They have been doing renovations for over a week already. (edit: more than a month now!!) No information anywhere and my question is not asked to enlighten us either. 0 professionals.

The strawberry pies were cold... For a midnight pickup. It was fine...

No restaurant will give you a worse meal, service and order times than this McDonalds. Not going will only make your day better!

Service extremely slow

Today around 3 p.m. I went to the drive-thru, they made a mistake in my order, I mentioned the error that an item was missing then the cashier told me that the item did not appear on the received I told her that I mentioned it and that if it is not on my receipt to simply add it to me, she refused to add it and spoke to me with arrogance and sarcasm and told me that I have to go around again and redo an order, really bad service on his part (her name is fatima).

Parking: A bit narrow for parking Kid-friendliness: The indoor games are great

I asked for a coffee lid for my fountain drink (for many reasons I must have that instead of a straw) I was refused saying it was counting... (for having been an assistant manager the lid costs 0.03 $) I dont take the straw, I dont take the other lid (quite similar in cost) plus I took 4 slippers they served me in a bag C with zero napkins. (should have 4 )... but Im being whined about the cost of my lid and I cant have it...

Worst McDonalds! We ordered via Uber eats, we live 7 minutes from McDonalds, but it was raining and we didnt want to go out. From the moment the delivery man left with the order, it took 7 minutes. When the food arrives, we notice that the meats of the two bigmacs and the double cheese are all dry, that they didnt give us the right kind of poutine, that they gave us two turnovers instead of a muffin, that the kibbles are like rubber and they forgot our large fries. We decide to go there to exchange our food. The shift manager on site categorically refuses and blames it on the delivery (clearly meatballs and croquettes do not have time to dry out to this extent in 7 minutes) and tells us to contact Uber. I told him its not a question of money, were hungry and we just want to replace whats not fresh and take the missing fries. He tells me that if he does so he will be told off by the manager. Customer service -1000 stars.

Its a Mcdonald, but there is a lot of parking space cause they are in the space of a maxi, so thats a plus! Parking: Just a lot cause of the Maxi beside it

Ok food but had to wait so long

rather mediocre if not passable. Parking: big.

15 mins a coffee, that says it all

Disservice

A little dirty, but the service was fast and good

Music too loud

Several times I come and there are errors in my orders and now I ask for extra chocolate in my ice cream sundae 95¢ for extra chocolate and theres almost none I dont even see the difference between extra and none extra, sincerely disappointed Im starting to think I could never come here

Great Kid-friendliness: Play park

Fast service hot food

They took away the drinks machines for safety but they dont even do refills. Other places do but this one doesnt

GOOD

RIP to efficient pre-pandemic fast food.

Super slow service. Seeing a team chatting with a customer (an employee who wasnt working) while several are waiting for their order...or seeing the employee walking at 0.001 km/h to prepare your order...fun!

Staff Behaviour was bad.. Floor wet.. Food

McDonalds takes a nosedive. Poor service, lack of staff. Current employees have both feet in the same shoe. Damage.

I really didnt like this year. Everything was cold, so think about it for next year.

I am very upset with the staff. A girl works here, This girl is very rude. She treated me with a lot of bad behavior and words because I spoke English. She didnt even accept my order because I spoke English. I just came here and I cant speak French. We should learn humanity before language. Thank you McDonalds. Please take care of this matter.

Really discouraging, these young people who work are not polite in addition to being disorganized and they try to blame the customer, no chance of me setting foot there again, its really disgusting

I really like the new look of the restaurant following the renovations.

Regularly missing items from orders, in addition the restaurant checks the orders and stamps verified even though the order is incomplete.. should review their system, and the employees.. or even the managers.. unfortunately I cannot put 0 star, you dont deserve stars..

Good place to renew Parking: Right next to the maxi

Well

Very good but fatty....and expensive.

Like other McDonalds, the drive-thru service is faster. Kid-friendliness: Yes Wheelchair accessibility: Yes

Items missing on every order

Fast service

There was like 20 people waiting for their order and some of the workers didn t look too busy.. we waited 20 minutes

The cleanest McDonalds Ive ever seen. Trash overflowing everywhere, dirty tables and yet no one. No Rush to justify. The rigor of McDonalds does not apply to this one. Clearly the trash cans havent been emptied all day.

This location is great. Everybody is super gentle and quick

This is the first time in a long time that I have had such a well-made presentation of the 2 sausage, egg and muffin sandwiches, everything was very well aligned. Weve gotten used to having to put everything back online and its refreshing to see a perfectionist work team. THANKS.

Very efficient service! Kid-friendliness: Long live the Happy Meals

Perfect thank you Parking: Alright

Honestly its so complicated to follow a simple command. Chai glaze vanilla. Last I heard, its white, not brown, and it doesnt taste like coffee. There are at least 8 pairs of eyes who see the order, 4 who prepared it and one who is supposed to ensure that in your hand you have a chilled chai. Personally, there is a way to talk to the manager. When someone calls you hang up. Take on or give up your job.

Simply excellent

WORST SERVICE EVER! Monday March 18 at approximately 10:30 p.m. The blue-haired girl with a toque at the drive-thru. I cant even tell you the sound of her voice because she...NEVER ADDRESSED A WORD TO ME! NO HELLO NONE THE AMOUNT IS... NO PAY HOW? NONE FOR A MOMENT NONE HERE IS YOUR ORDER NO THANKS, GOOD EVENING NOTHING I am stunned! I am a manager at Subway myself. I will never, EVER accept this customer service through my employees.

Bad service, its repetitive and disrespectful with Latinos.

Newly renovated in 2024.

It just doesnt make sense how incompetent they are!!! 4x in a row no habanero sauce in my order!!!! How bad you are, theres always a mistake!!!! I ask for a hamburger with ketchup I receive onion ketchupWho eats that in life??? Person!!! Youre just bad

I find the food really good, but the service really leaves something to be desired. Errors in orders are frequent and deplorable considering the price of trios now. I really suggest you improve because every time I come I miss things and I understand that you are in a hurry but really its annoying. Honestly, this McDonald s is not the best, I tell you. Bye

Never go to McDonald s on Chemin Chambly at the corner of Jacques Cartier. Our dinner consisted of 2 big macs, peeled and crushed, and 2 fries that tasted of fat. Finally it ended up in the garbage. And when I call the restaurant to complain, obviously no one answers. This place is disgusting, the service is inadequate and too slow so the order you eat it cold Parking: Almost never a place to park

A mcdo is an mcdo

My order was 107.60 he didnt want to accept my $100 bills he preferred to lose a sale

Parking: Lots Kid-friendliness: Happy meals Wheelchair accessibility: Accessible

Super clean, newly renovated. Fast and friendly service, hot food and no old fries

I order on the app, I never receive it, I look 1h30 later to see if the restaurant is open and no, it is closed and no one has canceled my order. I will only get my money back in 5 to 7 days. Very incompetent

Good service but not all the things on the menu like other McDonalds like smoothie.salad.cafe mocha

Difficulty in generating you commede and rudeness its no ok you didnt have to miss the rest even if the customer is not happy with his cold coffee and no sucking

The renovation has made the McDonalds very difficult to eat in and have removed their fountain, glow down ncp

Was refused service here on Christmas Day by 11pm with my kid because I don t speak French am 38yrs and I cried like a baby. I get the whole French and Quebec but we are humans and on Christmas Day that was terrible. This 2 staff were so mean and they yelled at me. I was even able to place my 1st order in French but not fluently but they plainly told me no French no service. I guess this is the end of my kid eating McDonald ever, am too scared to go dere now

The childrens game was closed, the meal worthy of McDonalds Kid-friendliness: Childs play closed...

Correct nothing more, its just a McDonalds....

The woman at the drive-thru with a very bad attitude, tells me to go inside to order, once inside tells me they are closed. If you dont like your job, change jobs and go somewhere other than customer service!

They take a long time in the morning even if there are no people

I ordered at the drive-thru around 6:30 a.m. on January 2nd. When I received my order, I noticed that the coffee size was not the one I ordered. It was clearly indicated on the label stuck to the glass that I had ordered the medium size and not the small size. After politely indicating to the employee that the format was not the right one, she took back the coffee, saying a big Tabarnaqu* while raising her voice and closing the window in anger. She made me a new coffee of the right size and gave it to me without saying anything. I think anger management training wouldnt go amiss.

Took 20min get my order... If course it was all cold, they to me they were low in staff.

Franchement bunch of kids doing whatever they want, don t take the customers seriously I ordered a trio and they gave me just the sandwich I had to wait in the line again and explain the problem to three different people for real is cero stars for this place

15 mins and nothing. Decided to leave

quarter pounder BBQ bacon bbq maple bacon missing! ? Goodwill commercial technique!?

I came by this morning at 7:30 a.m. and the young woman at the drive-thru at window number 1 was super courteous, very welcoming and very polite.

I do not recommend this restaurant. The food served was cold and the Coca-Cola had an unpleasant taste, which I dont understand why they serve a drink of this quality. I advise you to look elsewhere.

Passable

Kid-friendliness: Theres a kids park inside a closed area !!! Recommended dishes

Good service

The place is dirty, no bass professionalism. Loud music. Instructions not followed. If I could -5 I would put that. I received my order with wrong items! Instead of 2 double bigmacs we received a wrap! Incompetence at its finest! Last time ever!