A&W Canada in Longueuil
3740 Ch. de Chambly, Longueuil, QC J4L 1N8, Canada
About
Première chaîne de restaurants de burgers au Canada. Depuis 1956, elle sert de vrais bons burgers, des rondelles d'oignon faites à la main et la fameuse Root Beer A&W dans des bocks givrés. A&W est fière de maintenant servir du café biologique Pret.
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The one that work here on the front saturday morning is dissrespectful and did not learned manner from her parent, seriouslly she should consider changing her attitude or avoid working with the public, its not the first time i feel racism from people that work there, i will now avoid that place unfortunately, i dont deserve to be treated like that, nobody does
lit tracks! the guy on the aux was cooking for real!
Went for a drive in expecting some A&W from hell but instead got well greeted with speedy service and a neatly assembled Teen burger with fresh and abundant ingredients. Good spot!
Straight up disgusting! According to Vero this is normal discoloration, because they melt the cheese on the burger, well I ordered no cheese to add to my frustration.
For years, I’ve been avoiding the other A&W located at the corner of Montée St-Hubert and Boul. Cousineau because they haven’t been able to have a constant customer service, the food there is cold and dry, the employees are rude and nonchalant, so I was glad to see that this A&W opened and that it does look new. Tonight, I came at the drive-thru and made an order that seemed simple, mama burger, a kids meal and a teen burger trio, when I came to pay, I was informed that the root beer was no longer available because the machine wasn’t operational. I was offered to choose a juice or a lemonade. I chose the lemonade. When it was the time to pay, I paid with paypass, only to realize that the total had jump from 33$ to 34,50$. I asked about the recent change and the clerk then informed me that a lemonade cost more than a root beer. I decided to ask for a refund and the manager came and said to me : you know, the lemonade is just a 1,50$ more than the root beer! I said, your employee never mentioned that there was a price difference with this lemonade. The manager replied with, a bottle of water or ice tea is the same price as a root beer! And I replied, your employee also didn’t inform me of this, please just refund the lemonade, I do not want to pay more for a lemonade because your machine isn’t functional. To which she agreed and processed. My whole point is, this new generation of management is awful, why is it for the customer to pay, because they aren’t able to communicate information’s correctly? Why is it my fault that they do not seem to care about the fact, that: 1 – I chose to go there, 2 – I spent gas, 3 – there’s a plethora of other fast-food restaurant in the area? A&W was a dying food chain a few years ago. I guess they do not need my money. I can already imagine the employees reading this review and laughing about it, this is how it felt when I left. I’ll just stick with the competition, none of this would have occurred anywhere else. And why is it, that my original receipt wasn’t provided? I might be asking for too much here…
Stopped by to get a teenburger trio on special. Everything was nice and hot, the onion rings were nice and crispy and the Root beer came in a frozen mug that was so cold there was ice forming on top of the Root beer. Could not have asked for better.
Disgusting. Literally filthy! From the food served to the people who work there. Rude. Disrespectful and I even noticed the higher ups treat their employees like worthless pieces of junk. Don’t go eat at the one on chambly or Cousineau they’re both owned by the same owners. Horrible experience and I’ve had close neighbors share their experience as well and we all hate it over there!! Last time I went to see if it would be different the apple pie was expired and brown/black on the inside. I was sick for nearly 24hours!!
The food was great tasting. I like the dining area. Parking situation is ok but it is very difficult to get out of the parking lot. WiFi connects quickly but not the best download speeds.
Good fast food! now my boy prefers it to Mcdonald...apart from the fries.wow for the uncle burger
Miamiamiam
Extremely long service, it takes 20 minutes to receive your trio when there are only 3 customers in the restaurant. The two young girls at the cash register are more interested in their cell phones than serving customers. Bathroom not cleaning toilet paper all over the floor Employees should see their priority
I like dining at A&W
Order prepared quickly and efficiently thank you!
En plein pendant lheure du midi (12h30pm), personne qui répond au service à lauto, jai attendu un bon 5min. Il y avait quelquun à la fenêtre en train de préparer des commandes mais pas capable de parler pour prendre les commandes du service à lauto. Il y avait max 5 autos dans le parking et seulement moi au service à lauto donc pas un gros rush...
Whistle dog is mid
Good morning, Im Yves and I came to pick up my order at the drive-thru on July 24 at your A&W. I would like to emphasize how impeccable the customer service was. The cashier, Jessica, who served me (according to the name noted on my bill), took the time to respond to my requests. She served my wife and I with a smile, despite the rain. Sometimes, many people tend to say that young people dont want to work and dont provide good customer service. Based on what I experienced at this restaurant, the service was remarkable. THANKS.
Good service but the meat was not good and the cheese on the burger was dried out
Rotten ordering system! Employees who do not take orders properly!
Dont take discount coupons.
I liked it but the croquettes had hard ends on them, it wasnt really pleasant Vegetarian options: Even if its just like three shepherds, I find that there isnt enough choice for vegetables.
Very good service from Mathieu today. I would not hesitate to come back for another time
Wow, what a beautiful modern and trendy atmosphere. Very good food to eat, very helpful and attentive employees Parking: Wow I like the parking
This is the friendliest hamburger restaurant Ive ever lived in in Canada. I visited at 4pm on March 7, 2024. I felt grateful for the kindness of the cashier at that time. I want to visit again. Kid-friendliness: So good
Good fresh food. Coupon reducing prices
There was a lady in the kitchen who is probably Muslim. The young cashier and another cook seemed to make fun of the young girl in question and her halal nutrition... The young girl seemed extremely uncomfortable. Especially since we dont do that in front of customers.... Besides, we dont do that at all.
Fast service Great food Perfect onion rings Food : 5/5
The place was quiet. It was good
After 15 minutes in the drive-thru, I was given burnt French onions!
I like their mozzaburger. But I wish the sauce wasnt sweet. I get sick when I finish a trio. Sugar is poison. This will have to be changed.
I went to the drive-thru on Tuesday January 17th and really had a terrible order. The meat on my hamburger tasted like blood and seemed out of date, the onion rings were very salty, there was something weird in my iced tea AND (because obviously its not finished) the iced tea was disgusting . Result: 1 bite of sandwich, a few sips of iced tea before noticing whats lying around inside and some onion rings left on the counter. I dont know if it was because I took my order 30-40 minutes before closing that the products were so inedible, so Im leaving 2 stars, because the other times they were really good, especially why I am shocked by this service.
The best hamburger in a fast food restaurant but for pity s sake strictness on the spices on the onion rings is always necessary
Excellent service, courteous, efficient and fast staff, good tasty burger and cold drink
I ordered two chubby, poor service and received two teens. I strongly advise against going there in the evening
Nice place, well organized and relatively clean
Very dirty... The tables with benches are disgusting. The toilets too. It doesnt make any sense Clean as quickly as possible. We will no longer return to this restaurant on Chemin Chambly.
Excellent counter service
Dont do the orders well, mix them up every time at the drive-thru, give hamburgers without adding the meat, the employees are not focused, I dont recommend this branch. Go elsewhere, its paying for theft. Parking: Several places available
Good burger and excellent sev
Truly the best A&W we have visited to date... Courteous service... Super good rounds, very hot, crispy and not crushed... Very hot and very well cooked chicken strips... The one who takes care of the cooking really is a big no1!!! Parking: Unlimited
Kid-friendliness: Languettes de poulet Food
Clean fast service and great staff
Horrible service, insolent drive-through waitress who ignores you and is on her cell phone in front of you. I love the A&w, but I definitely wont go back to this place.
Fast food! I would like to say very clean place! And well appointed! An employee was cleaning, with a very nice attitude, smile,!
Around 4:00 p.m. all dirty and sticky surfaces. table, chair and floor.. not clean at all.
They no longer offered what was always advertised in the restaurant
Clean restaurant.
I go there very often, I have never had a problem with my orders, good service in general although a little long but within the norm of other A&Ws. However, I must admit that the onion slices are not the best, they are not crispy and the breading falls apart... but that is very classic A&W.
Excellent. The only negative point. Dear owner, your tables are sticky and should be sanded and re-varnished. Its very unpleasant. Otherwise, friendly staff.
I went Sunday September 10, 2023 Everything was perfect until my sister Go to the toilet she tells me it smells of urine very strongly in the toilet and when I leave I take a look inside the floor Rings of dirt all around the paws Table and floor main door This filth does not inspire confidence in me, I will not return to this restaurant
Nice place
It was perfect Parking: Located in a large parking lot with several stores, no problem, the restaurant has its own places nearby.
The girl at the counter looked at me with a stupid expression as if I was disturbing her! So I found another restaurant to spend my money on!
Got served raw chicken will not be returning
Clean and super good BLT chicken burger and lemonade
Very good
I have been to this restaurant a good 5-6 times and each time I visit, the food is not hot. They serve us the fries which remained for 5-10 minutes under the stove. Hamburgers, bread, meat, are never hot. The A and W ads demonstrate a good hamburger.....it would be much better if it was hot.
Very good lunch and polite and pleasant employees
Enjoy the breakfast and burgers!
Expensive but so good
Excellent service from Hibraima, very polite and smiling, very pleasant to be served like this
Very good lunch and the staff are welcoming
Should tell the employee to drop the ketamime during their break, the organization is not their strong point
Good lunch and quick service on site
worst service ever, 10 minutes before being served and received my order 15 minutes later and everything was cold
The sandwiches are good, always served hot, and the drink cold in glasses!!! We really appreciate that! And the service is ok
I prefer to say nothing and a BIG 0 STAR
Another one in foul
Beautiful restaurant, its inviting and clean. Very good home style food.
Vegetarian options: Rien Dietary restrictions: Aucune idée Parking: Bien Kid-friendliness: Sais pas trop Wheelchair accessibility: Sais pas
Beautiful setting
Very disappointing! I went there for dinner and the onion rings and chicken on my burger had clearly been reheated in oil at least a second time! When the slices are black, please avoid profit at all costs and do not serve them to your customers!!!
Waiting 15m in drive-thru ordering We receive our bag Its not our order We come in to have the right stock We have the answer Well its the one next Ok but where is our order Ah we didnt do it, we forgot Another 10m of confusion and waiting They pitched us the stock without apologizing Well done big class.....
Very poor service and cold food
Their food is in my opinion tastier and superior to other fast food restaurants, the quality of their meat follows rigorous standards as in the TV advertisements.
No reception at the drive-thru, when paying no Hello continues to speak with his colleague without looking at us! Not even a thank you....wow...were trying to encourage local!
Not even open for lunch
Always good service...and hot meal!
Parking: correct mais mal fait
Super good
Devoir attendre plus de 10 minutes avant de nous répondre au service à l auto et devoir attendre un autre 10 minutes pour notre commande demander à la commis si c est normal de faire attendre les gens de cette manière se faire répondre c est pas mon problème. Et en passant, il y a personne en avant de moi!!! C est pas comme si vous seriez dans le rush!
Still fast food but better than other fast food
Excellent place, very good burgers
Bad customer service, lots of errors every time I go there. The employees are not receptive and do not listen to customers. I never review restaurants, but this one is definitely worth posting. Very long before being served as well
Listen, I came to order Wednesday at noon, October 2, I hadnt been received by a drive-through service for a long time like this! Good humor, polite smile, thats the basis you tell me? No, it s quite exceptional to underline that!
Always excellent service at the drive-thru.
Very slow evening service.
Was good
Super long service employee not in their business. On their tablet.
Unable to serve an hour fifteen minutes before closing time ? 0.o Yet serves the 2 cars in front ...
Good service and fast too
A bit slow, but for freshly prepared food its worth it ! had a great burger and amazing rings
everything was exquisite as always
Very rich
Hit or Miss. Sometimes the food is fantastic and fresh. Other times it is stale and cold. Its a roll of the dice.
Indicates closing at 10 p.m. on the internet. I arrive at 8:51 p.m. to give my order at the terminal, there are then two vehicles in front of me waiting for their meals, and I am told that they are no longer taking orders and will close?!!! I have to back out of the order aisle. NEVER AGAIN. P.s Even after making a complaint to their head office, no message from them. How to make the whole channel mediocre.
Fast fast food, sandwiches are quickly made
Great for drive through!
Good Burger
Drive-thru service not very fast for a fast food restaurant
Very good meat, good service and always good ingredients
I arrived 10 minutes before closing and got my service super fast and the person was very friendly!
Very kind service and tasty food. Good
I havent even been to this AT and W
Probably the worst place regarding covid-19 regulations!!! Cashiers who dont disinfect their hands! Cooks who wear their masks under their noses, touch their masks then cook without washing their hands! But the worst is the terrace of this restaurant which is completely full, the owner cannot ignore it because parasols have been installed and opened!! The tables are not even 1m apart! I took so many photos that I couldnt believe it! I contact the services concerned to report this restaurant
As usual rootbeer great,
Fast and Kind They Know English :)
Very good burger
It is closed
Good and fresh but identical to the homemade burger! I prefer to eat in a restaurant when its different!
Very good service
A real delight not to be missed
It was really good . My order didnt miss anything!!!
For a perfect lunch on the go
Cant understand the cashier gave me wrong order
Because I love burgers, drinks, fries, poutines, and desserts.
is next to a bicycle path that crosses the city so good place stop for a break
Too expensive for simple fast food
Best burger among all fast food
Really ordinary service and too long.
Its always so good. Service a bit slow.
The drive-thru is still very slow. Often more than 10-15 minutes for a small order.
Very nice waitress but the restaurant is very DIRTY
Very good service!!! Very good taste!!!
Restaurant almost deserted, 2 people at the drive-thru, the kitchens are open: 20 minutes to get my order... It seemed to me that fast-food restaurants had to guarantee a certain speed... Big lack of organization
Very good experience very satisfied
Not very good, the food didnt taste good, toilet butcher bad service
Good fast..excellent combo
Very good lunch
Very good potato
The price has become too expensive for what it is really worth.
I loved the cashier at the Drive-thru but my mozza burger barely had any sauce...
Very slow service
